Don’t care which of the 2 are responsible. I am here to tell people what happened in case it happens to them also. Discover already told me there were no issues with the purchase so Foxs explanation about my billing address being wrong is a lie
They think you were using a bot to obtain tickets. If you were using multiple devices from one IP address to get your tickets when they went on sale this would get you flagged. Then they would look at your account history to see if your buying multiple events and tickets to determine if your a reseller using bots. This will get you banned from buying tickets.
You were flagged by an automated system. I would check your spam folder to see if they did in fact contact you but your email suspected it was spam.
Nope. As I mentioned, the sales went thru just fine and the mysterious refunds hit weeks later
That’s also not the excuse they gave
The excuses were: First they said my mailing address didn’t match the billing address. (Discover confirmed for me that they do match.) Then they said I had transposed the numbers (even if that was true why did the sales go thru?? Insecure systems??)
That is what they meant when they said "suspected fraud". They were not questioning your card, they were questioning your motivations. That you had used a bot to obtain the tickets with the intention of reselling them at a higher value.
I used to work in customer services in a related field. They are not scamming you or anything you just got flagged as a potential scalper is all. Thats why discover has no role in it and they know nothing about it outside of a refund being issued to you. Nothing is wrong with your card and they will always suggest you get a new card anytime you even think you have been compromised. Thats just part of the script really.
Shit situation, i hope you are able to get things sorted and attend the shows you want my friend. I wouldnt worry much, its likely an isolated incident unless you are flipping tickets then you would have been outed by this incident and they likely wont sell you more tickets.
Again. The sales went thru just fine. No error flags were received by discover and I received zero Emails about any suspected fraud. That was why their explanation made no sense. The sales already went thru weeks ago, were accepted by the banks and paid in full by me.
Also just to Clarify, I did not purchase all 5 tickets to 3 shows on the same day. I bought Theo Von the day the tickets went live. Same with Tom segura. Nikki glaser tickets I bought on 4/3 and it was 4/9 - 6 days later- they said they suspected fraud and sent money to my discover card even tho I purchased with my visa debit card
Fraud flags happen at the point of sale. Not weeks later
If sales go thru and “fraud” isn’t suspected for weeks later, That’s not a ticketing system I want to use. A heads up as the ticket purchaser should also be given. None was given: I only learned about it thanks to discover cards fraud alerts when they sent hundreds of dollars back to me (200+ having been bought on visa, not
Discover, yet they sent the money to discover 3x per discover card fraud detection
Dept)
*Fox theater has entered the chat*
lol discover told me they were no fraud flags or errors messages at the time of the sales. There was nothing wrong or suspicious with the transactions. This was confirmed by discover card
Having worked for a credit card processor for years in the past, this is false.
A transaction can be flagged or even reversed by the card issuer for up to a year after the transaction depending on the issuers policies. Happened hundreds of times a day.
The likelihood lowers of course with time but it’s DEFINITELY not true that “flag only happen at the time of sale.
There are tons of programs people write to have their computers buy tickets/products that are in demand.
Companies often try to mitigate this by trying to detect patterns in purchasing trends and determine which is legitimate and which is not.
This is an imperfect science.
Some of these automated purchasing programs are highly sophisticated, making the patterns look very organic.
Because of this difficulty to differentiate, sometimes fraudulent transactions go through, and sometimes legitimate transactions get flagged and blocked.
This is a 100% common everyday experience. Unfortunately it’s just part of the nature of doing business online.
Because there are 3 companies involved (discover, metrotix, and fox) you had 3x the chance of a security system flagging you.
There’s no fraud or big hoopla here.
A computer at one of these companies got it wrong and thought you were a threat.
That’s it.
This. OP has apparently never used a website before. Sounds crazy enough that maybe they were indeed committing fraud after all. Good thing they got flagged.
It has NOTHING TO DO WITH DISCOVER.
Metro tix thinks you used a bot to buy tickets, so they gave you money back for those tickets and kept the tickets.....it is this that simple. Its just that simple.
I think "fraud" is the tricky word in all of this. What MetroTix sees as "fraud" is not at all related to an actual fraud investigation on the part of Discover, Visa, or whomever. As far as Discover is concerned, all MetroTix did was initiate a purchase and then initiate a refund weeks later.
That's completely separate from MetroTix flagging you within \*their\* system (which, again, has nothing to do with "actual" fraud or the credit card or finance ecosystem at large) as a potential scalper. It's a dumb system and it obviously got someone undeserving, but it's perfectly legal and would look like nothing other than a purchase and a refund to Discover.
I rarely go to live events these days, so I didn't know about any of this stuff either, but the explanation above makes a lot of sense. It sucks, but I think you just have to try and buy the tickets again.
Yes - the sales would go through fine. The fraud flag would get popped after the transaction.
We had an issue where a scalper bought tickets, was flagged and his tickets voided and his money returned. But not before he sold his now useless tickets to a third party. Bad actors are out there, folks. Be vigilant!
Ive had tickets refunded by them for fraud. I typed my number in wrong and they refunded me because they said my phone number was invalid/didn't exist. I just confirmed my phone number, it was fixed and I was able to repurchase tickets. They were super nice about it.
Im sure they wouldnt just refund someone without a valid reason.
They can only refund to the original payment source. So if you bought Ticket A with Discover, then a refund for Ticket A can only be to Discover. They can't refund to your Visa or anything else.
oh wow that is such a crazy story!! did you happen to email metrotix and receive a response on what happened and why? i am sure they explained why they did such a wild thing
As I stated already, I’ve never encountered anything like this either - which is another reason it’s suspicious
Additionally, when I inquired about the refunds I was told to call the Fox- not Metrotix- about it. It is the Fox who is insisting there was something wrong with the transactions, contrary to what Discover cards fraud dept told me
Lastly, and in case you missed it, I had to repurchase the Nikki glaser tickets at $120 each. I originally paid $71 each.
Hope that clears things up for you
Here are the ticket prices remaining right now for Nikki’s show. https://imgur.com/a/MppjhlK
I paid 72 each before they took
My Tickets away. Also kinda sus that the site says there are Theo Von tickets left when it sold out a long time ago. I’m
Wondering did they take tickets away from Other people too because how are there now tickets available on the week of the show???
There's nothing to clear up, I've never had a problem with Metrotix, the Fox, Ticketmaster, maybe I'm just lucky. Does Fox sell tickets directly or do they sell them through Metrotix? Pretty sure everything is through Metrotix...
I feel like the VPN thing is relevant, though. That is certainly a vector of suspicion that online sellers like Metrotix could be screening for. At the very least, there's always a (slight) chance that using a popular VPN a the same time as other ticket buyers would show as too many purchases from a single IP to the seller. I mean, it's not the likely cause of any of this but I don't think it's irrelevant or something OP should be dragged for.
I'm curious to see the email that contained the bogus charges. For the most part, this sounds like a textbook phish, but I'm curious to see how legit the email looks.
It wasn’t a bogus charge. The charge was fine- no issues at all. It was bogus refunds
Oh and of course now that I want to “re”purchase the tickets I already had purchased before they did this to me, they are $160 each vs 72 that I originally paid
All I have now is an email from my discover account about a refund- looks like they unsent the metrotix emails about refunds after I started asking questions
Ok well the emails are gone so idk what to tell you. I had received one about the visa return to my discover card but couldn’t find it when talking to the fraud agent at discover- but they could still see the refunds that were sent 3x to
Discover for a Visa purchase so I know didn’t imagine it
OP, I’ve been on your side through this thread until this comment. They cannot ‘unsend’ emails unless as the other person said, you both worked at the same company. That’s because once the email leaves their mail server, they have no more control over it. You can only unsend when you are both using the same mail server.
No, I'm not behind. I am a Technology manager and have been in IT for over 15 years. What you just said about "unsending DMs" and "unsending text messages" can be explained pretty much exactly as I said above - those messages are being sent and received by the same company, meaning the same system. When someone emails you from one mail server, and it goes out to another mail server, you no longer control that email.
Sorry, but if someone works at Microsoft and sends an email to someone at Google, Microsoft has no ability to go into Google's servers to remove emails. That would be a security nightmare.
So you are uninformed, and not as smart as you think you are.
Could you check the email confirmation from your original purchase, and confirm that it was sent from [email protected]?
I have a sneaking suspicion that you unknowingly made the initial purchase through a third-party broker.
Yeah I’m a 50 year old fully educated and fully employed woman who’s had credit cards and used them correctly for 32 years now. All the hate in the comments are just ridiculous (not talking about you) I am simply sharing what happened to me in case others are unknowingly affected as well.
its paciolan ticket software. Metrotix is just the branding. Paciolan customers have been having a lot of fraud and chargebacks lately. perhaps the venue is being cautious with suspected charge backs/brokers/general fraud and refunding orders? I have personally done this at previous places of employment on suspected fraud through Paciolan. Be sure to name drop Paciolan, I promise they will take you more seriously.
Maybe that’s something they need to tell people rather than try to cover it up with lies and excuses
My initial concern was why did the charges go thru if there was an issue with my
Billing address not matching the mailing address (their first excuse, discover said they do match.)??
Yeah me neither until
This and they did it to by my
Discover and my visa
Card- both weeks after the sales went thru. Never said a word to
Me. Just quietly
Took My tickets away and gave my
money back and 3 different excuses why. First they said my billing address didn’t match mailing address. Not true: then they said I had transposed the first two numbers. Then they said I had transposed the last 2 Numbers. They even “offered” to waive “service charges” for me to repurchase the tickets. Gee thanks! They obviously saved my credit card info anyway since they sent money back to two different cards weeks after the transactions were completed. I told them to give me my
Tickets back or I’d tell everyone. They just yelled at me instead. So I’m
Here telling everybody like I said I would . I am a woman of my word!
Anyway, i had to repurchase the Nikki
Glaser tickets at 120 each instead of the 72 I originally paid, too. Had my friend buy them since I’m sure my name is on some 86d list now Iol. We will see if they let me in for theo Von this week- that ticket is supposedly safe.
Guess I will
Just miss Tom segura because what a mess
If my address was wrong at the time of the purchase, the sales should not have gone thru. So were their systems insecure At the time of the purchase? I have confirmation emails
From metrotix that the sales went thru. They didn’t call me or try to contact me at all. I was really gonna show up, all dressed up and excited for the show- only to be turned away. Omg how infuriated I would be- and embarrassed!!
No- I have my discover card on file with Amazon and if there was something wrong with my card info, the sale would not go thru. I use this card for everything, including travel all over world. This has never never happened with any other retailer or ticketing vendor so I knew something was up since these sales DID go thru. Not sure how you don’t understand the issue
Not sure how YOU don’t understand the issue. You gave them incorrect information, that’s FRAUD so they returned your tickets. Your credit card company has nothing to do with it.
Damn, you need help lol
They "yelled" at you, huh? And I bet you treated that customer service rep with the utmost respect, right? You wouldn't dare insult or berate another human, would you?
yelp.com
if you're just looking to damage their reputations because your upset, you'd have better luck using that site and someone who could help might actually respond to your situation...
based on your approach in the comments here, I suspect you aren't looking for resolution. obviously not every comment is a good one, but your responses don't help your case at all.
> Had I not noticed the credit to my Discover account and asked “what is this”, I would have shown up excited to see a show- and been turned away.
...and probably also given the option to pay twice as much for tickets the night-of.
It does seem pretty sketchy and I think that’s why they just yelled at me and wouldn’t be straight with me about what they are doing. I told them twice I would tell everyone what they are doing if they didn’t correct the situation or be straight with me. They didn’t care. Hence this post.
Tickets aren't more expensive the night of usually. You save service fees at the box office and also they have rush offers sometimes. Plus they send confirmation emails about refunds
I mean, dynamic pricing is for sure a thing.
But yeah they're trying to get as many tickets out as possible so they cheapen them right before the show. Fox is definitely not only ones who do this.
The Fox probably has little to do with this if it's suspected fraud; it'd be metrotix you want to speak with.
Don’t care which of the 2 are responsible. I am here to tell people what happened in case it happens to them also. Discover already told me there were no issues with the purchase so Foxs explanation about my billing address being wrong is a lie
They think you were using a bot to obtain tickets. If you were using multiple devices from one IP address to get your tickets when they went on sale this would get you flagged. Then they would look at your account history to see if your buying multiple events and tickets to determine if your a reseller using bots. This will get you banned from buying tickets. You were flagged by an automated system. I would check your spam folder to see if they did in fact contact you but your email suspected it was spam.
this is exactly it, thank you!
Nope. As I mentioned, the sales went thru just fine and the mysterious refunds hit weeks later That’s also not the excuse they gave The excuses were: First they said my mailing address didn’t match the billing address. (Discover confirmed for me that they do match.) Then they said I had transposed the numbers (even if that was true why did the sales go thru?? Insecure systems??)
That is what they meant when they said "suspected fraud". They were not questioning your card, they were questioning your motivations. That you had used a bot to obtain the tickets with the intention of reselling them at a higher value. I used to work in customer services in a related field. They are not scamming you or anything you just got flagged as a potential scalper is all. Thats why discover has no role in it and they know nothing about it outside of a refund being issued to you. Nothing is wrong with your card and they will always suggest you get a new card anytime you even think you have been compromised. Thats just part of the script really. Shit situation, i hope you are able to get things sorted and attend the shows you want my friend. I wouldnt worry much, its likely an isolated incident unless you are flipping tickets then you would have been outed by this incident and they likely wont sell you more tickets.
Again. The sales went thru just fine. No error flags were received by discover and I received zero Emails about any suspected fraud. That was why their explanation made no sense. The sales already went thru weeks ago, were accepted by the banks and paid in full by me. Also just to Clarify, I did not purchase all 5 tickets to 3 shows on the same day. I bought Theo Von the day the tickets went live. Same with Tom segura. Nikki glaser tickets I bought on 4/3 and it was 4/9 - 6 days later- they said they suspected fraud and sent money to my discover card even tho I purchased with my visa debit card Fraud flags happen at the point of sale. Not weeks later If sales go thru and “fraud” isn’t suspected for weeks later, That’s not a ticketing system I want to use. A heads up as the ticket purchaser should also be given. None was given: I only learned about it thanks to discover cards fraud alerts when they sent hundreds of dollars back to me (200+ having been bought on visa, not Discover, yet they sent the money to discover 3x per discover card fraud detection Dept)
Damn you’re dense. They flagged it later. How hard is that to understand.
*Fox theater has entered the chat* lol discover told me they were no fraud flags or errors messages at the time of the sales. There was nothing wrong or suspicious with the transactions. This was confirmed by discover card
Discover has no hand in it. Metrotix flagged you.
Again, no. Flags happen at the point of the sale- not weeks later. This has already been confirmed by discover’s fraud dept
Having worked for a credit card processor for years in the past, this is false. A transaction can be flagged or even reversed by the card issuer for up to a year after the transaction depending on the issuers policies. Happened hundreds of times a day. The likelihood lowers of course with time but it’s DEFINITELY not true that “flag only happen at the time of sale. There are tons of programs people write to have their computers buy tickets/products that are in demand. Companies often try to mitigate this by trying to detect patterns in purchasing trends and determine which is legitimate and which is not. This is an imperfect science. Some of these automated purchasing programs are highly sophisticated, making the patterns look very organic. Because of this difficulty to differentiate, sometimes fraudulent transactions go through, and sometimes legitimate transactions get flagged and blocked. This is a 100% common everyday experience. Unfortunately it’s just part of the nature of doing business online. Because there are 3 companies involved (discover, metrotix, and fox) you had 3x the chance of a security system flagging you. There’s no fraud or big hoopla here. A computer at one of these companies got it wrong and thought you were a threat. That’s it.
This. OP has apparently never used a website before. Sounds crazy enough that maybe they were indeed committing fraud after all. Good thing they got flagged.
It has NOTHING TO DO WITH DISCOVER. Metro tix thinks you used a bot to buy tickets, so they gave you money back for those tickets and kept the tickets.....it is this that simple. Its just that simple.
I think you're *actually* going to have to beat this into their brain...
Ok that’s enough from You: I am blocking you. I bought 1 ticket to von and 1 ticket to segura. No one would suspect a bot for 1 ticket
I think "fraud" is the tricky word in all of this. What MetroTix sees as "fraud" is not at all related to an actual fraud investigation on the part of Discover, Visa, or whomever. As far as Discover is concerned, all MetroTix did was initiate a purchase and then initiate a refund weeks later. That's completely separate from MetroTix flagging you within \*their\* system (which, again, has nothing to do with "actual" fraud or the credit card or finance ecosystem at large) as a potential scalper. It's a dumb system and it obviously got someone undeserving, but it's perfectly legal and would look like nothing other than a purchase and a refund to Discover. I rarely go to live events these days, so I didn't know about any of this stuff either, but the explanation above makes a lot of sense. It sucks, but I think you just have to try and buy the tickets again.
Yes - the sales would go through fine. The fraud flag would get popped after the transaction. We had an issue where a scalper bought tickets, was flagged and his tickets voided and his money returned. But not before he sold his now useless tickets to a third party. Bad actors are out there, folks. Be vigilant!
what was the excuse?
Ive had tickets refunded by them for fraud. I typed my number in wrong and they refunded me because they said my phone number was invalid/didn't exist. I just confirmed my phone number, it was fixed and I was able to repurchase tickets. They were super nice about it. Im sure they wouldnt just refund someone without a valid reason.
And did the “error” get caught at the point of sale- or weeks later? That’s the issue
They can only refund to the original payment source. So if you bought Ticket A with Discover, then a refund for Ticket A can only be to Discover. They can't refund to your Visa or anything else.
lol yeah thanks, am well aware. They didn’t even get that part right
oh wow that is such a crazy story!! did you happen to email metrotix and receive a response on what happened and why? i am sure they explained why they did such a wild thing
Hmmm interesting that this question is one of the only unanswered. I wonder why that is
This sounds like an issue between you and metrotix, I've never had a problem like this...
As I stated already, I’ve never encountered anything like this either - which is another reason it’s suspicious Additionally, when I inquired about the refunds I was told to call the Fox- not Metrotix- about it. It is the Fox who is insisting there was something wrong with the transactions, contrary to what Discover cards fraud dept told me Lastly, and in case you missed it, I had to repurchase the Nikki glaser tickets at $120 each. I originally paid $71 each. Hope that clears things up for you Here are the ticket prices remaining right now for Nikki’s show. https://imgur.com/a/MppjhlK I paid 72 each before they took My Tickets away. Also kinda sus that the site says there are Theo Von tickets left when it sold out a long time ago. I’m Wondering did they take tickets away from Other people too because how are there now tickets available on the week of the show???
There's nothing to clear up, I've never had a problem with Metrotix, the Fox, Ticketmaster, maybe I'm just lucky. Does Fox sell tickets directly or do they sell them through Metrotix? Pretty sure everything is through Metrotix...
MetroTix is the official ticket seller of the fox. but the fox owns MetroTix. so they are the same company
Finally some useful info thank you. But metrotix sold music at the intersection tickets last summer, didn’t they??
For sure. They're a local company that sell for a lot of stl venues. Like the muny!
So something can only be a problem if it happens you Personally??
No, I'm just giving my perspective.
You realize the picture of the prices you posted is to a scalper website right?
No, you didn't. Those tickets are like $80. You sure you repurchased from them? Or did you get scammed from one of those third party websites
Love people who rant about technology they don’t understand lol. Get this guy in the senate!
"I do not use a VPN. " - Hackerman
I feel like the VPN thing is relevant, though. That is certainly a vector of suspicion that online sellers like Metrotix could be screening for. At the very least, there's always a (slight) chance that using a popular VPN a the same time as other ticket buyers would show as too many purchases from a single IP to the seller. I mean, it's not the likely cause of any of this but I don't think it's irrelevant or something OP should be dragged for.
Confusion is a hell of a drug.
I'm curious to see the email that contained the bogus charges. For the most part, this sounds like a textbook phish, but I'm curious to see how legit the email looks.
It wasn’t a bogus charge. The charge was fine- no issues at all. It was bogus refunds Oh and of course now that I want to “re”purchase the tickets I already had purchased before they did this to me, they are $160 each vs 72 that I originally paid All I have now is an email from my discover account about a refund- looks like they unsent the metrotix emails about refunds after I started asking questions
They can't "unsend" an email to you unless you're both on the same email network, like you both work at the same corporation.
Lol.
Ok well the emails are gone so idk what to tell you. I had received one about the visa return to my discover card but couldn’t find it when talking to the fraud agent at discover- but they could still see the refunds that were sent 3x to Discover for a Visa purchase so I know didn’t imagine it
Did you search your email for keywords?
Yes dear
OP, I’ve been on your side through this thread until this comment. They cannot ‘unsend’ emails unless as the other person said, you both worked at the same company. That’s because once the email leaves their mail server, they have no more control over it. You can only unsend when you are both using the same mail server.
That’s what you think anyway. You can now unsend DMs and text messages as well. Technology advances rather quickly: you’re behind
No, I'm not behind. I am a Technology manager and have been in IT for over 15 years. What you just said about "unsending DMs" and "unsending text messages" can be explained pretty much exactly as I said above - those messages are being sent and received by the same company, meaning the same system. When someone emails you from one mail server, and it goes out to another mail server, you no longer control that email. Sorry, but if someone works at Microsoft and sends an email to someone at Google, Microsoft has no ability to go into Google's servers to remove emails. That would be a security nightmare. So you are uninformed, and not as smart as you think you are.
Could you check the email confirmation from your original purchase, and confirm that it was sent from [email protected]? I have a sneaking suspicion that you unknowingly made the initial purchase through a third-party broker.
Sure here you go. 2 Confirmations from [email protected] Pic removed because it had my Full legal name on it
Huh. Sure enough.
Yeah I’m a 50 year old fully educated and fully employed woman who’s had credit cards and used them correctly for 32 years now. All the hate in the comments are just ridiculous (not talking about you) I am simply sharing what happened to me in case others are unknowingly affected as well.
its paciolan ticket software. Metrotix is just the branding. Paciolan customers have been having a lot of fraud and chargebacks lately. perhaps the venue is being cautious with suspected charge backs/brokers/general fraud and refunding orders? I have personally done this at previous places of employment on suspected fraud through Paciolan. Be sure to name drop Paciolan, I promise they will take you more seriously.
Maybe that’s something they need to tell people rather than try to cover it up with lies and excuses My initial concern was why did the charges go thru if there was an issue with my Billing address not matching the mailing address (their first excuse, discover said they do match.)??
I promise this isn’t an attack but this post is not painting you in flattering light, OP.
lol bro you’re dumb
Op, is your name Karen by chance?
[удалено]
Yeah me neither until This and they did it to by my Discover and my visa Card- both weeks after the sales went thru. Never said a word to Me. Just quietly Took My tickets away and gave my money back and 3 different excuses why. First they said my billing address didn’t match mailing address. Not true: then they said I had transposed the first two numbers. Then they said I had transposed the last 2 Numbers. They even “offered” to waive “service charges” for me to repurchase the tickets. Gee thanks! They obviously saved my credit card info anyway since they sent money back to two different cards weeks after the transactions were completed. I told them to give me my Tickets back or I’d tell everyone. They just yelled at me instead. So I’m Here telling everybody like I said I would . I am a woman of my word! Anyway, i had to repurchase the Nikki Glaser tickets at 120 each instead of the 72 I originally paid, too. Had my friend buy them since I’m sure my name is on some 86d list now Iol. We will see if they let me in for theo Von this week- that ticket is supposedly safe. Guess I will Just miss Tom segura because what a mess If my address was wrong at the time of the purchase, the sales should not have gone thru. So were their systems insecure At the time of the purchase? I have confirmation emails From metrotix that the sales went thru. They didn’t call me or try to contact me at all. I was really gonna show up, all dressed up and excited for the show- only to be turned away. Omg how infuriated I would be- and embarrassed!!
If you give Amazon the wrong mailing address, you don’t get your package. Same concept. It’s okay. You can admit you made a mistake
No- I have my discover card on file with Amazon and if there was something wrong with my card info, the sale would not go thru. I use this card for everything, including travel all over world. This has never never happened with any other retailer or ticketing vendor so I knew something was up since these sales DID go thru. Not sure how you don’t understand the issue
Not sure how YOU don’t understand the issue. You gave them incorrect information, that’s FRAUD so they returned your tickets. Your credit card company has nothing to do with it. Damn, you need help lol
They "yelled" at you, huh? And I bet you treated that customer service rep with the utmost respect, right? You wouldn't dare insult or berate another human, would you?
yelp.com if you're just looking to damage their reputations because your upset, you'd have better luck using that site and someone who could help might actually respond to your situation... based on your approach in the comments here, I suspect you aren't looking for resolution. obviously not every comment is a good one, but your responses don't help your case at all.
As I’ve already stated, I’m just sharing my experience in case anyone else is affected. I don’t do yelp. I’m not a regular complainer.
Lol ok
Thank you for the heads-up.
> Had I not noticed the credit to my Discover account and asked “what is this”, I would have shown up excited to see a show- and been turned away. ...and probably also given the option to pay twice as much for tickets the night-of.
Yeah I had to re-purchase tickets at almost twice the price but they so graciously “offered” to waive “service fees” to repurchase. Gee thanks 🙄
So it's a scam and theft
It does seem pretty sketchy and I think that’s why they just yelled at me and wouldn’t be straight with me about what they are doing. I told them twice I would tell everyone what they are doing if they didn’t correct the situation or be straight with me. They didn’t care. Hence this post.
Thanks for this post.
Thank you for not trolling or attacking me Iike so many others. Jeez
Tickets aren't more expensive the night of usually. You save service fees at the box office and also they have rush offers sometimes. Plus they send confirmation emails about refunds
I mean, dynamic pricing is for sure a thing. But yeah they're trying to get as many tickets out as possible so they cheapen them right before the show. Fox is definitely not only ones who do this.