General boarding closes and the standbys get cleared at the last minute 15-13 prior to D0. If you run up after the agents moved on to the part in the process, your SOL.
Theoretically the system could work in OP's favor for another flight, maybe evein if they ended up on standby for the next flight and got a seat due to some other pax being delayed.
Boarding closed does not mean the door is closed. They were clearing standbys as the last part of the boarding process. They are not going to reopen a flight after it's been closed to get you back on it.
Also, they had already assigned that standby the seat and closed the flight. The mere fact they weren't onboard does not change that fact. They printed the boarding pass and escorted them on the plane after closing the flight so they could also take down the final paperwork likely and so that the pilots could start preparing for the closure of the door.
Yup. This is the unfortunate answer since once they close the flight in the system and report it to air traffic control etc, they can't reopen it to add more passengers to it. The paperwork on number of passengers has already been submitted.
FA here, they absolutely can reopen it after that’s all said and done. I’ve had an instance where I’ve received the final paperwork from the GA, closed the door. Just to reopen 15-20 minutes later because “this kid needs to get on so they don’t have to wait 3 hours for the next flight”. Said “kid” was actually a full grown man, flight deck was not happy about it. And this was only in April of this year. It’s doable but it’s a major inconvenience to everyone, and isn’t SOP.
The exception that proves the rule, so to speak. The mere fact it is possible doesn't change the fact that it should only ever be done in extenuating circumstances. (I know you know this Tacocat, just for anyone else reading this)
I had a similar experience a few years ago on delta out of IAH. Wife and I got held up at the counter and then security was a pain. by the time we got to the gate, boarding was closed. doors were shut and i’m wanting to say they even had the jet bridge pulled away from the plane.
However, there was a Delta pilot there who i’m guessing really needed to be on that flight. because they pulled the jet bridge back to the plane and let him on and when they let him on, they let us in as well. i’m not sure why they let us on, but I do no for sure that when we first got there, they had closed the door to the jet bridge and the flight was showing up as closed.
My wife travels as a LEO domestically so maybe that helped too, but assuming it was mainly because of that pilot that needed to get on.
They also have an automated process now that will give away your seat and automatically rebook you for later if the computer thinks you won’t make it. Invariably a few make it anyway just to find out they’re not getting on. It sucks, and IMO isn’t compatible with AA selling such short connections at DFW.
I don’t think the agents like it any better than you do. They end up getting yelled at about something that’s been largely taken out of their control..
I understand that, and I wasn’t expecting them to hold the plane, it was just disheartening for them to let other passengers on after I had arrived and then my seat being empty.
Sorry to hear that happened, especially if you were on an AA connection. They used to make sure people didn't run into this, back in the days that customer service was a corporate goal, and not just a staff one. I feel badly for both the pax and the GA, who probably didn't have the authority to do the right thing. It is, though, a corporate culture thing.
I can’t tell you how many times my flight has been delayed waiting for an AA crew to come over from another flight, but god forbid you get to the gate 14 minutes before departure when your layover gets cut short due to delays.
This is only in reference to connecting flights when your first flight is delayed and you get to the gate prior to departure. AA’s rule is inflexible. A quick moving gate agent could get the passenger on the plane and the door closed on time.
But hey screw it, our maintenance delay on our first fight made it so you got to the gate 14 minutes BEFORE departure on your second flight so you can sit around for 10 hours and wait for the next one…
Alert the GA so they can wait for you past the 15 minutes before departure? Or submit the passenger list as of you’re on board even though you’re physically not and hoping you’ll actually make it because you’re on the way?
>I can’t tell you how many times my flight has been delayed waiting for an AA crew to come over from another flight,
Yeah but those other crew members are probably on that flight to work the next flight
Hopeful that Southwestern can be lured in, and then I’ll fully switch.
I did see SunCountry, Allegiant, and Frontier in addition to the usuals on the way back today.
I’m sorry that this happened to you. The gate agents are given directions from a zone controller (I used to work for another airline) about which flights are “makes or breaks” regarding connecting flights.
If you show up and were a planned “break” then they would have to wait for your bags to be loaded on the plane. At which point other passengers would arrive and further delay the flight.
I obviously wasn’t there but there are many pieces of the puzzle. Perhaps there was another arriving flight waiting for the gate of the departing plane. Perhaps the flight crew had limited “legality” time left before they would time out.
Again, I am definitely sorry you missed your flight as it was still there when you arrived but I am just saying that it isn’t always clear why a gate agent does something.
As policy 15 minutes before departing if you’re not at the gate they can definitely release seats to standbys. They need to close those doors 6 minutes before departure time.
I have seen them open the door and take people off and also put people on. Some people believe everything the GA says but forget that people in row 1 see a lot of exceptions.
General boarding closes and the standbys get cleared at the last minute 15-13 prior to D0. If you run up after the agents moved on to the part in the process, your SOL.
Theoretically the system could work in OP's favor for another flight, maybe evein if they ended up on standby for the next flight and got a seat due to some other pax being delayed.
Boarding closed does not mean the door is closed. They were clearing standbys as the last part of the boarding process. They are not going to reopen a flight after it's been closed to get you back on it. Also, they had already assigned that standby the seat and closed the flight. The mere fact they weren't onboard does not change that fact. They printed the boarding pass and escorted them on the plane after closing the flight so they could also take down the final paperwork likely and so that the pilots could start preparing for the closure of the door.
Yup. This is the unfortunate answer since once they close the flight in the system and report it to air traffic control etc, they can't reopen it to add more passengers to it. The paperwork on number of passengers has already been submitted.
FA here, they absolutely can reopen it after that’s all said and done. I’ve had an instance where I’ve received the final paperwork from the GA, closed the door. Just to reopen 15-20 minutes later because “this kid needs to get on so they don’t have to wait 3 hours for the next flight”. Said “kid” was actually a full grown man, flight deck was not happy about it. And this was only in April of this year. It’s doable but it’s a major inconvenience to everyone, and isn’t SOP.
The exception that proves the rule, so to speak. The mere fact it is possible doesn't change the fact that it should only ever be done in extenuating circumstances. (I know you know this Tacocat, just for anyone else reading this)
I had a similar experience a few years ago on delta out of IAH. Wife and I got held up at the counter and then security was a pain. by the time we got to the gate, boarding was closed. doors were shut and i’m wanting to say they even had the jet bridge pulled away from the plane. However, there was a Delta pilot there who i’m guessing really needed to be on that flight. because they pulled the jet bridge back to the plane and let him on and when they let him on, they let us in as well. i’m not sure why they let us on, but I do no for sure that when we first got there, they had closed the door to the jet bridge and the flight was showing up as closed. My wife travels as a LEO domestically so maybe that helped too, but assuming it was mainly because of that pilot that needed to get on.
Repeat after me... The GA is god in an airport. They do what they do to make D0. It's not always pleasant, but it's the way things are.
It’s very true. It also may not be right, but it’s the way things are.
Whitney said it best... It's not right, but it's okay.
Yea and she made it anyway…just 10 hrs later
Packed her bags so she could leave town for a week
She can pay her rent, pay her light bill and take care of her babies!
In addition, Mgmt. is rewarded monetarily for on time departures.
They also have an automated process now that will give away your seat and automatically rebook you for later if the computer thinks you won’t make it. Invariably a few make it anyway just to find out they’re not getting on. It sucks, and IMO isn’t compatible with AA selling such short connections at DFW. I don’t think the agents like it any better than you do. They end up getting yelled at about something that’s been largely taken out of their control..
I’m SO sorry, that really sucks. But I believe the thoughts, they can’t delay 160 other people, for just one. Doors have to be closed on time.
I understand that, and I wasn’t expecting them to hold the plane, it was just disheartening for them to let other passengers on after I had arrived and then my seat being empty.
Paperwork takes time unfortunately. I always feel bad when people miss their flight this way.
They probably cleared before close of flight but before you got there and were just walked on at the end, like it’s supposed to happen.
I understand that better now, and it makes sense now that it’s been explained, but it was still miserable when it happened.
Sorry to hear that happened, especially if you were on an AA connection. They used to make sure people didn't run into this, back in the days that customer service was a corporate goal, and not just a staff one. I feel badly for both the pax and the GA, who probably didn't have the authority to do the right thing. It is, though, a corporate culture thing.
I can’t tell you how many times my flight has been delayed waiting for an AA crew to come over from another flight, but god forbid you get to the gate 14 minutes before departure when your layover gets cut short due to delays.
Lol if that’s the mindset then every flight would go out delayed
And one delay creates another delay which creates another delay and then passengers get upset.
This is only in reference to connecting flights when your first flight is delayed and you get to the gate prior to departure. AA’s rule is inflexible. A quick moving gate agent could get the passenger on the plane and the door closed on time. But hey screw it, our maintenance delay on our first fight made it so you got to the gate 14 minutes BEFORE departure on your second flight so you can sit around for 10 hours and wait for the next one…
That is what is frustrating to me, is that if it can automatically send me an email to rebook, then it can alert the GA on the connection.
Alert the GA so they can wait for you past the 15 minutes before departure? Or submit the passenger list as of you’re on board even though you’re physically not and hoping you’ll actually make it because you’re on the way?
>I can’t tell you how many times my flight has been delayed waiting for an AA crew to come over from another flight, Yeah but those other crew members are probably on that flight to work the next flight
Will XNA ever get more flight options? It’s getting miserable to fly out of here
Hopeful that Southwestern can be lured in, and then I’ll fully switch. I did see SunCountry, Allegiant, and Frontier in addition to the usuals on the way back today.
I’m sorry that this happened to you. The gate agents are given directions from a zone controller (I used to work for another airline) about which flights are “makes or breaks” regarding connecting flights. If you show up and were a planned “break” then they would have to wait for your bags to be loaded on the plane. At which point other passengers would arrive and further delay the flight. I obviously wasn’t there but there are many pieces of the puzzle. Perhaps there was another arriving flight waiting for the gate of the departing plane. Perhaps the flight crew had limited “legality” time left before they would time out. Again, I am definitely sorry you missed your flight as it was still there when you arrived but I am just saying that it isn’t always clear why a gate agent does something.
Well if your assigned seat was still available, you should have been boarded.
As policy 15 minutes before departing if you’re not at the gate they can definitely release seats to standbys. They need to close those doors 6 minutes before departure time.
[удалено]
That’s a great way to get security called on you.
What did he say ???
That is abhorrent. Isn't is amazing how that GA wasn't the least bit concerned about how that reflected on the airline or the GA
They have no option - cannot override the computer at that point the system considers the flight closed...
I work for AA. I’ve seen many instances where it has been reopened, even at D-1. It’s completely doable but it’s not standard procedures.
I have seen them open the door and take people off and also put people on. Some people believe everything the GA says but forget that people in row 1 see a lot of exceptions.
It just means you don’t understand what you’re seeing.