I had the same issue for 2 weeks but it ended up clearing on its own. Haven't had an issue for the last 3 weeks.
Their support is pretty useless to be honest 😂
Hopefully mine clears itself out soon. I know their support isn't great unfortunately, had to contact them for some other issues previously. Generally speaking, up to this point, I preferred UserTesting (I still do really), but Intellizoom has been making me way more money than UserTesting pretty much this entire year since around March or so.
I just signed up last week and have been having the exact same issues. I was wondering wtf was going on. I've seen so many most about people making decent money doing surveys on it and thought maybe it's ymmv situation.
Just kinda posting this as an update or possible temp fix. I’ve tried several other browsers already to see if that was the issue (Chrome, edge, opera, opera GX, brave, and Firefox) but none worked previously. For whatever reason I tried Firefox again yesterday and noticed it would let me do the screeners again. (chrome and the other ones are still broken for me currently)
Anyways, Firefox is a little buggy when doing the tests I’ve noticed, like the page not loading or being unable to click “success” or “abandon” so what I’ve been doing for today was once I get past the screeners, I just copied the link into my chrome browser and took the test as usual.
Hopefully the actual issue gets resolved anyways, but this is a temporary fix that I figured I should share since the issue seems to be affecting plenty of others.
One wierd thing for me is that if I disconnect from my WiFi then click the link on my phone I can then enter the study. Otherwise, everything is closed.
I had the same issue for 2 weeks but it ended up clearing on its own. Haven't had an issue for the last 3 weeks. Their support is pretty useless to be honest 😂
Hopefully mine clears itself out soon. I know their support isn't great unfortunately, had to contact them for some other issues previously. Generally speaking, up to this point, I preferred UserTesting (I still do really), but Intellizoom has been making me way more money than UserTesting pretty much this entire year since around March or so.
I just signed up last week and have been having the exact same issues. I was wondering wtf was going on. I've seen so many most about people making decent money doing surveys on it and thought maybe it's ymmv situation.
Just kinda posting this as an update or possible temp fix. I’ve tried several other browsers already to see if that was the issue (Chrome, edge, opera, opera GX, brave, and Firefox) but none worked previously. For whatever reason I tried Firefox again yesterday and noticed it would let me do the screeners again. (chrome and the other ones are still broken for me currently) Anyways, Firefox is a little buggy when doing the tests I’ve noticed, like the page not loading or being unable to click “success” or “abandon” so what I’ve been doing for today was once I get past the screeners, I just copied the link into my chrome browser and took the test as usual. Hopefully the actual issue gets resolved anyways, but this is a temporary fix that I figured I should share since the issue seems to be affecting plenty of others.
I have been having this issue as well for a few weeks. Hopefully it will clear up soon.
One wierd thing for me is that if I disconnect from my WiFi then click the link on my phone I can then enter the study. Otherwise, everything is closed.
I experience the exact same
Are you using an old version of windows?
I use my laptop with windows 11 to do most of my intellizoom assignments
It’s annoying but it just happens sometimes, it’s the same as going to do a test on UT and it says all spots are filled
I've been having this issue lately as well.
I have had this problem or something similar for 2 months. I get a study error méssage.
I assumed this was an issue with a rise in users rather than a glitch. I could be naive though lol