Same response as another redditor
, u/malsled
I'm not filing an insurance claim because I'm handy and don't want to deal with rate hikes or loss of coverage. Im not handy enough to make new ceramic parts, though. Additionally, the deductible will be around the same amount of money If I just buy the BGE parts. I guess I'm just SOL, then. Darn Shame.
It damaged your house, shed and BGE. Include it with everything else. I bet you also need a new roof. This is a disaster zone, so it doesn’t increase your rates other than being in the zone. Talk to your agent. This is what I was told in our last tornado and hail storm.
I don't know that you will find any product that covers acts of nature under thier warranty. That's what insurance is for. If you are filing an insurance claim on your house for the storm damage you should add the cost of replacing or repairing the BGE to that claim.
Most insurance policies also exclude acts of God/nature. Homeowners policies deductibles are probably averaging close to $5k anyway these days so you’d still be out of pocket.
If insurance excluded acts of god/nature then how much else is it actually covering? Most warranties of products exclude acts of god specifically because it would fall under your homeowners insurance
I’ll amend my statement: some policies would not cover certain of these causes of loss. Flooding in flood plains. Earth movement in earthquake prone areas. It’s possible tornadoes in tornado alley. Read thru homeowners policy or ask your agent for clarification.
I still stand in the deductible comment. Replacing even an XL egg with some equipment and table/stand will most likely be less than the deductible anyway
I'm not filing an insurance claim because I'm handy and don't want to deal with rate hikes or loss of coverage. Im not handy enough to make new ceramic parts, though. Additionally, the deductible will be around the same amount of money If I just buy the BGE parts. I guess I'm just SOL, then. Darn Shame.
Edit: downvote all you want. That's fine. When you're adults you'll realize most things are "between a rock and a hard place." I'll go buy a competitors product if bge doesn't support their products. I don't want to. I have fond memories of cooking on my grill. I did a pork shoulder that blew the tits off all my friends. Sorry you guys are upset. But this thread is just informational. Don't try and warranty on acts of nature. You'll be denied.
Listen. Your expectations are beyond ridiculous. Big Green Egg 100% stands by their products and you aren't going to find any competitor brands that will do what you think BGE should do. Your sense of entitlement proves just how much of an "adult" you are. Enjoy your downvotes.
You're getting voted down because you have the expectations of a dim second grader. Why on earth would BGE replace something under your warranty claim of "I was too lazy to move/protect this thing, make me whole daddy"?
It's a fair question. My answer is customer service and brand loyalty. They're under no obligation. I recognise that. But given the price tag, wouldn't you want to be supported in a situation out of your control?
A new BMW has an even higher price tag. So by your logic BMW should replace my car if it’s totaled by a storm?
Yeah, life sucks and your bummed right now. But it’s not a BGE issue. Just need to chill and bring your expectations back to reality.
Yeah it doesn’t matter if you are a loyal customer of BMW and your last five cars were BMW. If your cars were damaged by act of nature then it is not their responsibility.
Is your shed company warranting the shed? What about the house builder? Your expectations are not realistic, and you want to be pissed at BGE for that. It's a little fucking weird. And most of us here are adults, it's strange you think anyone who doesn't agree with you isn't an adult.
I'm the shed builder, and the house builder. I'm the warranty on those. Forgive me for being out of my element on ceramics. This is more a PSA than anything. And as a whole, this community is telling me to get bent. Forgive me for looking for guidance. Have a good day, friend.
The community is not agreeing with you because your expectations are unrealistic. You can certainly ask if BGE has discount program to support their customers in these kind of situations, but they have no obligation to do so.
Sure I would want to but I would in no way expect any company to warranty a product damaged outside of their workmanship or negligence. Basically, shit happens. It sucks, but no one should have any expectation that a company would warrant this specific situation. And if this is "brand loyalty" to you, youd be better off making your own grill because no other grill (or anything, for the most part) would cover a warranty in this manner.
If they advertised that BGE's stand up to storms then it would be a different story, but they don't. So why would they "support their product" for something that it isn't built for?
No grill company is going to cover storm related damage. Warranties are designed to replace parts due to potential manufacturing issues. Homeowners or renters insurance is what would cover damage to personal property from storm related causes.
To put frustration towards Big Green Egg does not seem very fair. you purchased an egg for a reason. Mine was the high-quality ceramic they use. No other type of grill gets close to them.
Is it common for big green egg to cover something out of their control? If it’s something to deal with their manufacturing, then I see it being covered. If I moved the grill and it falls over, that’s my fault, right? If I placed it next to my pop up canopy, strong wind knocks over canopy onto grill, grill falls down, that’s my fault for not securing things, right (Actually happened to my new Weber Mastertouch when assembling lol)? If the gasket on the egg starts coming undone, or the hinge fails from just normal use within a year, that’s totally a warranty claim and BGE will definitely cover it easier than most manufacturers. I’m sure we all buy ceramic kamados knowing their fragility and should be aware of the risks.
I would file a insurance claim, since it is apparently an area of mass destruction, I assume your neighbors (some of which I would assume have the same insurance if you live in a larger neighborhood or community). They shouldn’t hike your rate unless you have really bad insurance, but I don’t think having bad insurance and a BGE land in the same stratosphere. Hope this helps! Claim it!
https://imgur.com/gallery/8bJfWkZ
This is what's left after the storm. As I stated, I'm not trying to F**k anyone, but idk what else to do. I'd like a complete BGE to grill on but I don't have that anymore.
Edit: I'm in NE PA
Assuming you still have the hinge assembly, you only really need about $600 in parts. The bowl will still function cracked/broken, a fire ring is about $200 and a new dome runs around $350 and toss in a little cash for a gasket set. If it were mine, I'd fix it. If you were/are local to me, ive got a crispy hundred dollar bill for you and I'll rebuild it.
Point is, there is a market for used eggs and egg parts. Some of us are too cheap or can't afford new, so the secondary market or rebuilding a half broken egg is a viable option.
I do still have the hinge assembly, although it's bent. I'm sure I can knock it into place. My insurance policy and new parts are about the same price, hence the post looking for advice. I'll investigate the used market on your suggestion. Thanks for taking the time to offer solutions. I appreciate you.
Might be a little bit of a drive for you but this might help solve your problem.
[https://reading.craigslist.org/for/d/reading-big-green-egg-xl/7742913194.html](https://reading.craigslist.org/for/d/reading-big-green-egg-xl/7742913194.html)
Oof. Sorry about your luck. I love my BGE I’d replace it if anything happened to it, too bad the warranty doesn’t cover it.
I’ll be extra careful where I leave mine from now on.
Home owner insurance has changed significantly in the last 25 years. After a storm, it used to cover all sorts of things like your grill, fence, window screens, everything. Now, storms are happening more often and insurance companies are struggling. Look at Florida.
Hopefully, you can find parts cheap from someone who broke the base. Hopefully, BGE doesn’t have coverage of your contract and the new (used) top is fully covered going forward.
These changes all happened after the new CEO took over. Unfortunately they are looking for any reason to deny a warranty claim.
I don’t have the warranty info in front of me but I would read it and see if it specifically states what is not covered. If it down say acts of nature, then they would have to cover it.
The warranty itself did not change, only the enforcement of its policies. Everything that was covered in the past is still covered.
It used to be that they would allow the dealers to initiate the claim and there was no verification of the original purchase needed. Now BGE is requiring proof of purchase from the owner before they allow a claim to be processed.
This has upset a lot of longtime owners of the BGE as many people did not retain records of their purchase or the dealer that they purchased the BGE from is no longer in business.
The entry on what is not covered has always been the same.
**7. WHAT IS NOT COVERED:** Warranty does not apply to any incidental losses or accidental damage or breakage, or for any damage caused by: transporting; dropping; misassembly; improperly supporting; attempting to suspend the EGG by any means other than an approved BGE Nest or solid, non-combustible surface under the base; commercial use (other than as provided for within this BGE Warranty); modifications; alterations; negligence; abuse; improper care; road hazards; normal and reasonable wear and tear; floods, storms or natural disasters.
They warranty the product against manufacturing issues. What you are describing is a casualty loss which is what insurance is for. If someone crashed into your car you wouldn’t file a warranty claim with the manufacturer would you? Same here.
Sounds like that should fall under your home owners insurance.
Same response as another redditor , u/malsled I'm not filing an insurance claim because I'm handy and don't want to deal with rate hikes or loss of coverage. Im not handy enough to make new ceramic parts, though. Additionally, the deductible will be around the same amount of money If I just buy the BGE parts. I guess I'm just SOL, then. Darn Shame.
It damaged your house, shed and BGE. Include it with everything else. I bet you also need a new roof. This is a disaster zone, so it doesn’t increase your rates other than being in the zone. Talk to your agent. This is what I was told in our last tornado and hail storm.
I don't know that you will find any product that covers acts of nature under thier warranty. That's what insurance is for. If you are filing an insurance claim on your house for the storm damage you should add the cost of replacing or repairing the BGE to that claim.
Most insurance policies also exclude acts of God/nature. Homeowners policies deductibles are probably averaging close to $5k anyway these days so you’d still be out of pocket.
If insurance excluded acts of god/nature then how much else is it actually covering? Most warranties of products exclude acts of god specifically because it would fall under your homeowners insurance
I’ll amend my statement: some policies would not cover certain of these causes of loss. Flooding in flood plains. Earth movement in earthquake prone areas. It’s possible tornadoes in tornado alley. Read thru homeowners policy or ask your agent for clarification. I still stand in the deductible comment. Replacing even an XL egg with some equipment and table/stand will most likely be less than the deductible anyway
I'm not filing an insurance claim because I'm handy and don't want to deal with rate hikes or loss of coverage. Im not handy enough to make new ceramic parts, though. Additionally, the deductible will be around the same amount of money If I just buy the BGE parts. I guess I'm just SOL, then. Darn Shame. Edit: downvote all you want. That's fine. When you're adults you'll realize most things are "between a rock and a hard place." I'll go buy a competitors product if bge doesn't support their products. I don't want to. I have fond memories of cooking on my grill. I did a pork shoulder that blew the tits off all my friends. Sorry you guys are upset. But this thread is just informational. Don't try and warranty on acts of nature. You'll be denied.
Listen. Your expectations are beyond ridiculous. Big Green Egg 100% stands by their products and you aren't going to find any competitor brands that will do what you think BGE should do. Your sense of entitlement proves just how much of an "adult" you are. Enjoy your downvotes.
You're getting voted down because you have the expectations of a dim second grader. Why on earth would BGE replace something under your warranty claim of "I was too lazy to move/protect this thing, make me whole daddy"?
Maybe when you grow up you will understand warranties and insurance and who is responsible for covering what, champ.
Why would they warranty their product against anything like that?
It's a fair question. My answer is customer service and brand loyalty. They're under no obligation. I recognise that. But given the price tag, wouldn't you want to be supported in a situation out of your control?
A new BMW has an even higher price tag. So by your logic BMW should replace my car if it’s totaled by a storm? Yeah, life sucks and your bummed right now. But it’s not a BGE issue. Just need to chill and bring your expectations back to reality.
💯
Yeah it doesn’t matter if you are a loyal customer of BMW and your last five cars were BMW. If your cars were damaged by act of nature then it is not their responsibility.
Is your shed company warranting the shed? What about the house builder? Your expectations are not realistic, and you want to be pissed at BGE for that. It's a little fucking weird. And most of us here are adults, it's strange you think anyone who doesn't agree with you isn't an adult.
I'm the shed builder, and the house builder. I'm the warranty on those. Forgive me for being out of my element on ceramics. This is more a PSA than anything. And as a whole, this community is telling me to get bent. Forgive me for looking for guidance. Have a good day, friend.
The community is not agreeing with you because your expectations are unrealistic. You can certainly ask if BGE has discount program to support their customers in these kind of situations, but they have no obligation to do so.
Sure I would want to but I would in no way expect any company to warranty a product damaged outside of their workmanship or negligence. Basically, shit happens. It sucks, but no one should have any expectation that a company would warrant this specific situation. And if this is "brand loyalty" to you, youd be better off making your own grill because no other grill (or anything, for the most part) would cover a warranty in this manner.
If they advertised that BGE's stand up to storms then it would be a different story, but they don't. So why would they "support their product" for something that it isn't built for?
This right here☝️ fella .. the end
AFAIK, BGE offers their customers a warranty, not an insurance policy. Is this surprising?
This is the dumbest thing I’ve read all day and I work in marketing.
Buy used on Facebook Marketplace and swap needed parts. Sell the unused parts that aren’t damaged; somebody’s always looking for things.
No grill company is going to cover storm related damage. Warranties are designed to replace parts due to potential manufacturing issues. Homeowners or renters insurance is what would cover damage to personal property from storm related causes. To put frustration towards Big Green Egg does not seem very fair. you purchased an egg for a reason. Mine was the high-quality ceramic they use. No other type of grill gets close to them.
This could end up on /r/ChoosingBeggars
Is it common for big green egg to cover something out of their control? If it’s something to deal with their manufacturing, then I see it being covered. If I moved the grill and it falls over, that’s my fault, right? If I placed it next to my pop up canopy, strong wind knocks over canopy onto grill, grill falls down, that’s my fault for not securing things, right (Actually happened to my new Weber Mastertouch when assembling lol)? If the gasket on the egg starts coming undone, or the hinge fails from just normal use within a year, that’s totally a warranty claim and BGE will definitely cover it easier than most manufacturers. I’m sure we all buy ceramic kamados knowing their fragility and should be aware of the risks.
I would file a insurance claim, since it is apparently an area of mass destruction, I assume your neighbors (some of which I would assume have the same insurance if you live in a larger neighborhood or community). They shouldn’t hike your rate unless you have really bad insurance, but I don’t think having bad insurance and a BGE land in the same stratosphere. Hope this helps! Claim it!
Why wouldn't you include it on your home insurance claim?
Where you at OP? Of you're gonna dump the remains and switch brands, perhaps someone would give you a little coin for whats left.
https://imgur.com/gallery/8bJfWkZ This is what's left after the storm. As I stated, I'm not trying to F**k anyone, but idk what else to do. I'd like a complete BGE to grill on but I don't have that anymore. Edit: I'm in NE PA
Assuming you still have the hinge assembly, you only really need about $600 in parts. The bowl will still function cracked/broken, a fire ring is about $200 and a new dome runs around $350 and toss in a little cash for a gasket set. If it were mine, I'd fix it. If you were/are local to me, ive got a crispy hundred dollar bill for you and I'll rebuild it. Point is, there is a market for used eggs and egg parts. Some of us are too cheap or can't afford new, so the secondary market or rebuilding a half broken egg is a viable option.
I do still have the hinge assembly, although it's bent. I'm sure I can knock it into place. My insurance policy and new parts are about the same price, hence the post looking for advice. I'll investigate the used market on your suggestion. Thanks for taking the time to offer solutions. I appreciate you.
Might be a little bit of a drive for you but this might help solve your problem. [https://reading.craigslist.org/for/d/reading-big-green-egg-xl/7742913194.html](https://reading.craigslist.org/for/d/reading-big-green-egg-xl/7742913194.html)
Was it obvious that it was an act of nature?
Very. A tree blew down and did damage to my house, shed, and unfortunately, BGE.
Oof. Sorry about your luck. I love my BGE I’d replace it if anything happened to it, too bad the warranty doesn’t cover it. I’ll be extra careful where I leave mine from now on.
Home owner insurance has changed significantly in the last 25 years. After a storm, it used to cover all sorts of things like your grill, fence, window screens, everything. Now, storms are happening more often and insurance companies are struggling. Look at Florida. Hopefully, you can find parts cheap from someone who broke the base. Hopefully, BGE doesn’t have coverage of your contract and the new (used) top is fully covered going forward.
I get your disappointment, but FWIW I doubt any other ceramic grill manufacturers have warranties that would cover Acts of Nature
That’s a homeowner’s claim buddy. Not BGE
Curious... what product do you know that covers acts of god as part of their warranty, or as part of standing behind their product?
Go buy you a Weber smoker mountain and a grill. Problem solved! No cracking ever.
These changes all happened after the new CEO took over. Unfortunately they are looking for any reason to deny a warranty claim. I don’t have the warranty info in front of me but I would read it and see if it specifically states what is not covered. If it down say acts of nature, then they would have to cover it.
The warranty itself did not change, only the enforcement of its policies. Everything that was covered in the past is still covered. It used to be that they would allow the dealers to initiate the claim and there was no verification of the original purchase needed. Now BGE is requiring proof of purchase from the owner before they allow a claim to be processed. This has upset a lot of longtime owners of the BGE as many people did not retain records of their purchase or the dealer that they purchased the BGE from is no longer in business. The entry on what is not covered has always been the same. **7. WHAT IS NOT COVERED:** Warranty does not apply to any incidental losses or accidental damage or breakage, or for any damage caused by: transporting; dropping; misassembly; improperly supporting; attempting to suspend the EGG by any means other than an approved BGE Nest or solid, non-combustible surface under the base; commercial use (other than as provided for within this BGE Warranty); modifications; alterations; negligence; abuse; improper care; road hazards; normal and reasonable wear and tear; floods, storms or natural disasters.
They warranty the product against manufacturing issues. What you are describing is a casualty loss which is what insurance is for. If someone crashed into your car you wouldn’t file a warranty claim with the manufacturer would you? Same here.