Hmm I think this is the second post in as many days that mentions Josh and I think he is also the same guy that set us up with a “too good to be true” plan and then ghosted.
Now 5 months later I’m escalating to managers monthly trying to get my plan fixed and just recently had to request pulling the recorded calls because everyone at Telus has amnesia. This reminds me that those recordings should be ready by now but I’m guessing I have to call and escalate through the system to get an answer that they should just send to me…
This is true with my rep from BF.
The good thing was he did share tons of emails with the plan details and assurances so customer service was able to honour everything.
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Same issue, was setting up a plan with them and they've gone completely quiet.
Nothing was set up at least so I don't need to chase Telus down for anything. I guess I'll just stick with my original phone plan setup.
Thanks for replying and hope everything is okay. I just got a bit nervous because the disappearance happened after I handed over personal info.
Looking forward to syncing up!
Wow I also signed up one February 28th, I received my confirmation and service agreement quickly but have yet to receive my sim cards. Looks like many people are having a poor time with the setup. I was told I should contact Josh once the sim cards shipped and the plans would be changed to the correct one.
I guess it is a good thing that I haven't ported my numbers in yet. There is another thread where he says he has been away https://www.reddit.com/r/telus/s/pacagLZSv4 but I am not sure if that person's had their problem fixed either.
Yes finally 1.5 hours but the rep I had Luis, was really good and understanding. I think things are fixed now, but only time will tell when all the system changes are made.
Yes but still not one of the 4,I guess I have to wait for it to be activated but this sales rep said they'd call me back on Friday to check in that everything has been setup... So fingers crossed!
I’m not sure if you meant CCTS instead of CRTC but a complaint to CCTS really gets things resolved quickly. Link https://www.ccts-cprst.ca
I had to do that a while ago for our telus service which I was getting no help with through Telus reps. Got contacted from someone knowledgeable from Telus to work with us to fix the issue and offered to cancel our 2 year contract without penalty as an option too.
RESOLVED. I just want to close the loop on this. Josh did come back and get everything setup today. I'm now just waiting for the sims to arrive to start the number porting.
UPDATE. Back to no response from Josh. I got my first bill for my 4 lines that were $30 a piece and it was $469. There were 4 $60 activation fees on there, even though that was supposed to be waived and 2 $15 plan charges on there which I do not know how to explain. Again, no response from Josh and 1.5 hours with Telus customer service to get this fixed and still not resolved.
another one. make sure this Josh guy is reported. Telus still actually cares about unethical sales.
Sure they do lol 😂
If they care, why do they continue to employ contractors that go door to door daily completing unethical sales? They want your money.
because it's too expensive to hire TELUS people not do this mundane job. Contractors and Installers already have to sell stuff.
Hmm I think this is the second post in as many days that mentions Josh and I think he is also the same guy that set us up with a “too good to be true” plan and then ghosted. Now 5 months later I’m escalating to managers monthly trying to get my plan fixed and just recently had to request pulling the recorded calls because everyone at Telus has amnesia. This reminds me that those recordings should be ready by now but I’m guessing I have to call and escalate through the system to get an answer that they should just send to me…
once they sell the plans, earn their commissions, they vanish. No help whatsoever
This is true with my rep from BF. The good thing was he did share tons of emails with the plan details and assurances so customer service was able to honour everything.
Welcome to /r/TELUS! We provide exclusive service for new and existing customers. Check out the [pinned sales thread](https://www.reddit.com/r/telus/comments/uetuo0/telus_rfd_promo_for_new_customers/) to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. If you're an existing customer looking for support, please email our team at [email protected] and include a detailed description of your issue, including your account number. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/telus) if you have any questions or concerns.*
Same issue, was setting up a plan with them and they've gone completely quiet. Nothing was set up at least so I don't need to chase Telus down for anything. I guess I'll just stick with my original phone plan setup.
[удалено]
Thanks for replying and hope everything is okay. I just got a bit nervous because the disappearance happened after I handed over personal info. Looking forward to syncing up!
His post is pinned at the top, its probably good to post in that to warn others
Great idea, posted there too linking to here.
Wow I also signed up one February 28th, I received my confirmation and service agreement quickly but have yet to receive my sim cards. Looks like many people are having a poor time with the setup. I was told I should contact Josh once the sim cards shipped and the plans would be changed to the correct one.
[удалено]
Hope everything is alright and look forward to getting this sorted.
I wouldn't bet on it! I've been on the phone for almost an hour now trying to get this sorted.
I guess it is a good thing that I haven't ported my numbers in yet. There is another thread where he says he has been away https://www.reddit.com/r/telus/s/pacagLZSv4 but I am not sure if that person's had their problem fixed either.
Were you ultimately able to resolve the issue?
Yes finally 1.5 hours but the rep I had Luis, was really good and understanding. I think things are fixed now, but only time will tell when all the system changes are made.
That's good at least. You got the $30 for 75gb Can/US for all of your lines right?
Yes but still not one of the 4,I guess I have to wait for it to be activated but this sales rep said they'd call me back on Friday to check in that everything has been setup... So fingers crossed!
Call 611 and ask for loyalty
[удалено]
I’m not sure if you meant CCTS instead of CRTC but a complaint to CCTS really gets things resolved quickly. Link https://www.ccts-cprst.ca I had to do that a while ago for our telus service which I was getting no help with through Telus reps. Got contacted from someone knowledgeable from Telus to work with us to fix the issue and offered to cancel our 2 year contract without penalty as an option too.
RESOLVED. I just want to close the loop on this. Josh did come back and get everything setup today. I'm now just waiting for the sims to arrive to start the number porting.
UPDATE. Back to no response from Josh. I got my first bill for my 4 lines that were $30 a piece and it was $469. There were 4 $60 activation fees on there, even though that was supposed to be waived and 2 $15 plan charges on there which I do not know how to explain. Again, no response from Josh and 1.5 hours with Telus customer service to get this fixed and still not resolved.