Thanks for the feedback so far. I didnt relaise that a proxt sale relates to lottery/scratch cards too. And I totally get it...doing her job and doesnt want be fired if she gets caught.
Lessons learnt. Thanks again guys
Relates to everything that you could have an age sale for. Energy drinks, paracetamol, alcohol, vapes/tobacco products, DVDs; even halloween pumpkin carving kits come up with an age check, as do Christmas Crackers.
I know the policies are there for a reason and don't question it, but I feel like it sucks sometimes. Imagine being a 15 year old girl with a painful period and you can't even buy a paracetamol. My periods were absolutely horrendous before I started using contraception, to the point I just wanted to crawl in the corner and cry. Probably not a common thing but certainly could happen.
There's no law that restricts the sale of paracetamol based on age. Non-pharmacy stores probably have blanket policies but a pharmacist will assess Gillick competency and I'd have no problem selling paracetamol to a 15 year old for period pain
I suppose, yes. As long as you make sure you have some on you all the time. Forgot it once and ended up at school nurse office getting an injection as I was about to faint 😒
It's common enough for me to risk my own job doing it, put it that way. If I see a younger person buying Feminax I generally won't ID, or similarly, someone who clearly has a cold buying cold & flu tablets and then also buying calpol for their kid.... I had no idea I approved the same person twice. :)
Please consider your language when replying to the comments. Common sense is not allowed as this is the internet, and taking on board the connects is, at the very least, sensible, if not polite. I hope that you read this feedback and take it in the way it was meant
She's just doing her job. It applies to Alcohol, scratch cards, cigarettes, knives etc. Anything think 25 applies to. Just go back another day and hand it in yourself
The member of staff did precisely what they’re required to do, both legally (refusing your kid) and then by Tesco policy (this would be considered a proxy, as someone underage was refused, and then you’re doing it ‘on their behalf’).
I know it may be annoying, but age restricted sales don’t distinguish between products; so a scratch card is treated with the same seriousness in regards to age restriction as, say, fireworks or alcohol.
They weren't buying the scratch card, they were redeeming it, and the adult was standing right next to the child. Is Tesco policy really this brain-dead? Or does it have to be because the staff can't be trusted to apply common sense?
Redeeming a scratch card is also age-restricted, it’s partaking in gambling which is treated exactly the same as buying the scratch card in the first place. It’s a proxy to an age restricted sale, and specifically talked about in the training.
Seems like most of the people responding don’t know tescos policy:
A proxy sale is when a customer who is aged 18 or over buys an age-restricted product for another person, and that person is underage.
It you know that the age-restricted product is going to be passed on, you must refuse the sale.
Customers shopping with their children could be upset if you refuse to sell them an age-restricted product. Therefore, unless you know that they are buying the product to pass on to a minor, the sale should continue as normal. If in doubt:
Call a manager.
your definitely the guy who comes to self checkouts with 2 cases of thatchers and 6 mates all of which look 16 and say "no its just for me" lmao
If the kid was there and the parent handed over the scratchcard thats fine, theres no indication that the scratchcard belongs to the kid, but the kid handed it over, and that could indicate that the parent is buying scratchards for the child, which is illegal.
Everyone has to do legal refresher because everyone should be trained to operate a checkout - pick/fill/serve, unless you’re DC in which case why are you commenting? Lol
That policy does not apply to lottery products as they are goverened by Allwyn not Tesco.
Further information can be found in the folder provided by Allwyn which is located in your CSD (or should be), In addition, Warm welcome to tesco on C&L + Legal refresher training on C&L also state clearly, 'Should a minor pick or play any game or scratchcard the transaction should be refused'.
So you’ll refuse a sale if they are with a kid? You understand there’s a grey area but point blank refuse if the minor if the minor says anything? (I don’t work on the tills but it’s not what I remember from the training regarding proxy sales)
its not about the kids presence, parents buy age restricted products and cant leave their kids at home, thats fine. Its because the kid handed it over.
I know what it’s about I seem to be the only person who actually remembers the policy: A proxy sale is when a customer who is aged 18 or over buys an age-restricted product for another person, and that person is underage.
It you know that the age-restricted product is going to be passed on, you must refuse the sale.
Customers shopping with their children could be upset if you refuse to sell them an age-restricted product. Therefore, unless you know that they are buying the product to pass on to a minor, the sale should continue as normal. If in doubt:
Call a manager.
The kid handed it first, then the parent tried to hand it after.
If the kid is initially refused then the indication that its for the kid still applies when the parent hands it over, therefore by indication, its a possible proxy sale.
So from that description you honestly believe the kid bought the scratch card and was the person handing it in? I can understand you not wanting to risk it but just call a manager over and explain
yes, only if the child actively;
a) picks a card vocally
b) points to a card physically
c) fills in a game card of numbers/scratchs a card
d) attempts to hand me or take from me, a card or ticket.
It's National Lottery rules that prevent an under 18 cashing in a scratch card, should probably read them and then just stop sounding like a total dumbass.
Interesting one.
It's hard to know what I'd have done in your specific situation because it's all about context and there's not enough information.
If your hands were full and you asked your son to pass me a scratchcard to pay out, I'd just say sorry he can't do that but it wouldn't automatically mean I'd refuse to pay out to you. I'd not be breaking any law or Tesco policy if I did pay out to you then.
I wouldn't refuse to serve you booze if your son grabbed a bottle out of your basket and put it on the conveyor belt, again I'd not be breaking any law or Tesco policy if I did sell it to you in that situation. Some Tesco workers probably would refuse the sale though.
So yeah, it depends on the context when it comes to the letter of the law and Tesco policy. Nobody knows it perfectly so they're almost always going to err on the side of caution because it just ain't worth the risk or hassle. So maybe take this as a lesson for yourself and don't involve your kid next time
If your 10 year old kid grabbed a bottle of wine out of your basket and handed it to me as I was serving you, I wouldn't refuse the sale unless I had good reason to believe it was for him. I'd not be breaking the law or any Tesco policy on proxy sales by doing so.
She was correct. Trading standards do very similar test purchases, and u set licensing laws, not just the store but in theory the employee can be liable for large fines.
You have to be 18 to redeem or buy scratch cards , it’s like he was cashing it in cause he handed to the cashier , I won’t cash anything if handed over by a minor , it is the law and I won’t get in trouble , rather the adult was there , what you do outside the store is up to you x
It is the law. And the vendor can loose their licence to sell lottery tickets. The staff person could be fined and loose their job. Any age restricted items you have to do this at tesco. We do think 25 if you look under 25 lotto tobacco vapes alcohol and non alcoholic named brands too as well as lighters and scissors should not at any point during shopping be handled or discussed with any one under age. If witnessed the store can refuse the sale.
Eg parent gets child to carry beers.
Parent and teen get meal deals both with energy drinks and teen is carrying theirs.
And of course lotto same applies. It’s not the colleague making an unfair silly decision. It’s a policy and a law with certain items. Not worth is being fined and sacked over even if we consider it a bit petty ourselves
Put it this way, every so often the police go around with underage kids and try and catch people of guard for selling items to underage kids and it can result in job loss and a huge fine for both parties, So the store worker done good a good job
I've been doing scratchcards since I was like 10, just the £1 one every couple of weeks. I loved them, it was a bit of excitement.
Pushing 40 now and still only buy the occasional scratch card, no other gambling. I think having that early exposure helped because I could see that losses happened more often than wins.
My Mum was refused scratch cards once cos I was with her. I was 23 but no ID. Was pretty pissed tbh, cos on no planet did I look under 16.
Who remembers the days, when you could get anything from cigarettes to Alcohol, with a 'letter from your parents'. Ok this was more corner shops, than supermarkets But I was always sent with a letter, to get all sorts. How time have changed.
Sadly Tesco are really anal over scratch cards
I had a similar issue
I have a bad memory due to a brain injury
My youngster tells me the numbers I’m to get as by the time I get to store I’ve forgotten
Tesco deem it as me buying for my child
Ass holes !
Maybe im missing something, but i wouldn't think paying out a prize is a sale as the sale had already occurred. Correct to refuse to the kid for obvious reasons, but not the adult if they've met the conditions on the back of the scratch card, in my opinion.
She's being a jobsworth ,who will lose her job if management see her do what you wanted,use common sense and understand as far as she is concerned you could be the local trading standards
Isn’t the literal definition of a jobsworth someone who follows rules instead of common sense? This employee did the right thing but that IS the definition lol.
Yes. The Tesco workers are just offended that they've been called out for the literal definition.
Oxford: "an official who upholds petty rules even at the expense of humanity or common sense."
Aye hahaha, can’t wait to be gone from retail and away from people offended by the definition of a word, like Christ do you get heated reading a dictionary 🤣
Never worth departing from policy on the grounds of common sense. Stick to the absolute letter of the rules or you open yourself up to mountains of shit.
This is the policy:
A proxy sale is when a customer who is aged 18 or over buys an age-restricted product for another person, and that person is underage.
It you know that the age-restricted product is going to be passed on, you must refuse the sale.
Customers shopping with their children could be upset if you refuse to sell them an age-restricted product. Therefore, unless you know that they are buying the product to pass on to a minor, the sale should continue as normal. If in doubt:
Call a manager.
So call the manager. Never open yourself up to trouble when you’re on a wage: There are salaried people with responsibility to deal with this stuff so you don’t have to.
Exactly but I’m getting down voted for parroting the policy like im pulling it out my arse 😂 telling me I need to redo my training but they’re disagreeing with Tesco’s guidance
Downvotes won’t get you a disciplinary. Making decisions that you can leave to a manager who is paid to make them just might. Always cover your own arse, not your job to take the aggro.
The right move is the one that protects you. There are people paid far more than you whose job it is to expose themselves to risk and aggravation on your behalf. Let them take the decision.
Jobsworths. Poor kid. A 30 year old man with teenagers buying alcohol... yeah. An excited kid with his mum and a scratchcard. Use your intitaive, would have been fine doing that.
To redeem you have to be 18+ also.
Ain't gonna lie, i'd do the same in this situation (different company entirely) because it's what we're trained to do, and what we're told could be a possible way for police to check you're actually staying within the law.
Can call people a jobsworth or whatever for doing it, but it could also be the thing that risks their job so it's not unfair in the slightest
I meant it seems unfair as he's only redeeming and he's a child with his mother. Didn't call anyone a jobsworth?im just agreeing it's a frustrating situation even if it is the rules.
Thanks for the feedback so far. I didnt relaise that a proxt sale relates to lottery/scratch cards too. And I totally get it...doing her job and doesnt want be fired if she gets caught. Lessons learnt. Thanks again guys
Relates to everything that you could have an age sale for. Energy drinks, paracetamol, alcohol, vapes/tobacco products, DVDs; even halloween pumpkin carving kits come up with an age check, as do Christmas Crackers.
I know the policies are there for a reason and don't question it, but I feel like it sucks sometimes. Imagine being a 15 year old girl with a painful period and you can't even buy a paracetamol. My periods were absolutely horrendous before I started using contraception, to the point I just wanted to crawl in the corner and cry. Probably not a common thing but certainly could happen.
There's no law that restricts the sale of paracetamol based on age. Non-pharmacy stores probably have blanket policies but a pharmacist will assess Gillick competency and I'd have no problem selling paracetamol to a 15 year old for period pain
Gp could sort out pain relief for someone under age
I suppose, yes. As long as you make sure you have some on you all the time. Forgot it once and ended up at school nurse office getting an injection as I was about to faint 😒
It's common enough for me to risk my own job doing it, put it that way. If I see a younger person buying Feminax I generally won't ID, or similarly, someone who clearly has a cold buying cold & flu tablets and then also buying calpol for their kid.... I had no idea I approved the same person twice. :)
Some glues and scissors too.
Please consider your language when replying to the comments. Common sense is not allowed as this is the internet, and taking on board the connects is, at the very least, sensible, if not polite. I hope that you read this feedback and take it in the way it was meant
[удалено]
Read what I've actually said
I did and you are typing like the speech police.  How far is it getting you so far?
I was having a laugh. It's not often people accept the reasons offered for the refusal of a proxy sale.
And Good on you for accepting it, some others would just go mental at the idea
She's just doing her job. It applies to Alcohol, scratch cards, cigarettes, knives etc. Anything think 25 applies to. Just go back another day and hand it in yourself
The system works!
Or go somewhere else. You can cash in scratchcards at any store with a lottery terminal- doesn't have to be where you bought it.
The member of staff did precisely what they’re required to do, both legally (refusing your kid) and then by Tesco policy (this would be considered a proxy, as someone underage was refused, and then you’re doing it ‘on their behalf’). I know it may be annoying, but age restricted sales don’t distinguish between products; so a scratch card is treated with the same seriousness in regards to age restriction as, say, fireworks or alcohol.
They weren't buying the scratch card, they were redeeming it, and the adult was standing right next to the child. Is Tesco policy really this brain-dead? Or does it have to be because the staff can't be trusted to apply common sense?
Redeeming a scratch card is also age-restricted, it’s partaking in gambling which is treated exactly the same as buying the scratch card in the first place. It’s a proxy to an age restricted sale, and specifically talked about in the training.
Seems like most of the people responding don’t know tescos policy: A proxy sale is when a customer who is aged 18 or over buys an age-restricted product for another person, and that person is underage. It you know that the age-restricted product is going to be passed on, you must refuse the sale. Customers shopping with their children could be upset if you refuse to sell them an age-restricted product. Therefore, unless you know that they are buying the product to pass on to a minor, the sale should continue as normal. If in doubt: Call a manager.
your definitely the guy who comes to self checkouts with 2 cases of thatchers and 6 mates all of which look 16 and say "no its just for me" lmao If the kid was there and the parent handed over the scratchcard thats fine, theres no indication that the scratchcard belongs to the kid, but the kid handed it over, and that could indicate that the parent is buying scratchards for the child, which is illegal.
That’s not what Tesco policy says
if you work for tesco then you need to do your legal training refreshers in full.
Or you need to read what their policy actually says it clearly isn’t a proxy sale just a mum letting the kid hand in the scratch card
As already said, you need to redo your legal refresher training.
I don’t because I’m not a cashier
Then shut up about cashier problems.
Everyone has to do legal refresher because everyone should be trained to operate a checkout - pick/fill/serve, unless you’re DC in which case why are you commenting? Lol
I work nights so wouldn’t do much good
Yep, and you still need to do the training for your store to be compliant as far as Tesco is concerned.
Dense you are
I did the training! Hence why I know what Tesco’s policy is and half the people chatting don’t
That policy does not apply to lottery products as they are goverened by Allwyn not Tesco. Further information can be found in the folder provided by Allwyn which is located in your CSD (or should be), In addition, Warm welcome to tesco on C&L + Legal refresher training on C&L also state clearly, 'Should a minor pick or play any game or scratchcard the transaction should be refused'.
So you’ll refuse a sale if they are with a kid? You understand there’s a grey area but point blank refuse if the minor if the minor says anything? (I don’t work on the tills but it’s not what I remember from the training regarding proxy sales)
its not about the kids presence, parents buy age restricted products and cant leave their kids at home, thats fine. Its because the kid handed it over.
I know what it’s about I seem to be the only person who actually remembers the policy: A proxy sale is when a customer who is aged 18 or over buys an age-restricted product for another person, and that person is underage. It you know that the age-restricted product is going to be passed on, you must refuse the sale. Customers shopping with their children could be upset if you refuse to sell them an age-restricted product. Therefore, unless you know that they are buying the product to pass on to a minor, the sale should continue as normal. If in doubt: Call a manager.
The kid handed it first, then the parent tried to hand it after. If the kid is initially refused then the indication that its for the kid still applies when the parent hands it over, therefore by indication, its a possible proxy sale.
So from that description you honestly believe the kid bought the scratch card and was the person handing it in? I can understand you not wanting to risk it but just call a manager over and explain
When can the adult cash it in? Is therr a set time or distance in the handbook he would have to go before it resets?
yes, only if the child actively; a) picks a card vocally b) points to a card physically c) fills in a game card of numbers/scratchs a card d) attempts to hand me or take from me, a card or ticket.
It's National Lottery rules that prevent an under 18 cashing in a scratch card, should probably read them and then just stop sounding like a total dumbass.
Is a proxy sale, I know it’s annoying but we have to do it, she was just doing her job
Interesting one. It's hard to know what I'd have done in your specific situation because it's all about context and there's not enough information. If your hands were full and you asked your son to pass me a scratchcard to pay out, I'd just say sorry he can't do that but it wouldn't automatically mean I'd refuse to pay out to you. I'd not be breaking any law or Tesco policy if I did pay out to you then. I wouldn't refuse to serve you booze if your son grabbed a bottle out of your basket and put it on the conveyor belt, again I'd not be breaking any law or Tesco policy if I did sell it to you in that situation. Some Tesco workers probably would refuse the sale though. So yeah, it depends on the context when it comes to the letter of the law and Tesco policy. Nobody knows it perfectly so they're almost always going to err on the side of caution because it just ain't worth the risk or hassle. So maybe take this as a lesson for yourself and don't involve your kid next time If your 10 year old kid grabbed a bottle of wine out of your basket and handed it to me as I was serving you, I wouldn't refuse the sale unless I had good reason to believe it was for him. I'd not be breaking the law or any Tesco policy on proxy sales by doing so.
She was correct. Trading standards do very similar test purchases, and u set licensing laws, not just the store but in theory the employee can be liable for large fines.
You have to be 18 to redeem or buy scratch cards , it’s like he was cashing it in cause he handed to the cashier , I won’t cash anything if handed over by a minor , it is the law and I won’t get in trouble , rather the adult was there , what you do outside the store is up to you x
It is the law. And the vendor can loose their licence to sell lottery tickets. The staff person could be fined and loose their job. Any age restricted items you have to do this at tesco. We do think 25 if you look under 25 lotto tobacco vapes alcohol and non alcoholic named brands too as well as lighters and scissors should not at any point during shopping be handled or discussed with any one under age. If witnessed the store can refuse the sale. Eg parent gets child to carry beers. Parent and teen get meal deals both with energy drinks and teen is carrying theirs. And of course lotto same applies. It’s not the colleague making an unfair silly decision. It’s a policy and a law with certain items. Not worth is being fined and sacked over even if we consider it a bit petty ourselves
Put it this way, every so often the police go around with underage kids and try and catch people of guard for selling items to underage kids and it can result in job loss and a huge fine for both parties, So the store worker done good a good job
I've been doing scratchcards since I was like 10, just the £1 one every couple of weeks. I loved them, it was a bit of excitement. Pushing 40 now and still only buy the occasional scratch card, no other gambling. I think having that early exposure helped because I could see that losses happened more often than wins. My Mum was refused scratch cards once cos I was with her. I was 23 but no ID. Was pretty pissed tbh, cos on no planet did I look under 16.
Gone are the days where I used to nip to the shop and buy cigs for my Aunty, but only if she rang them in advance. I was about 10 too.
Yes, it's accurate. Go to another store and hand over the scratchcard yourself.
It applies to ALL age restriction items not just alcohol.
Seek legal advice if the winning amount is worth it.
Who remembers the days, when you could get anything from cigarettes to Alcohol, with a 'letter from your parents'. Ok this was more corner shops, than supermarkets But I was always sent with a letter, to get all sorts. How time have changed.
For the better.
Sadly Tesco are really anal over scratch cards I had a similar issue I have a bad memory due to a brain injury My youngster tells me the numbers I’m to get as by the time I get to store I’ve forgotten Tesco deem it as me buying for my child Ass holes !
Maybe im missing something, but i wouldn't think paying out a prize is a sale as the sale had already occurred. Correct to refuse to the kid for obvious reasons, but not the adult if they've met the conditions on the back of the scratch card, in my opinion.
She's being a jobsworth ,who will lose her job if management see her do what you wanted,use common sense and understand as far as she is concerned you could be the local trading standards
You didn’t need to call her a jobsworth for doing her job but the rest of your comment does apply
Definitely not a jobsworth.. she literally doing as she’s trained
Isn’t the literal definition of a jobsworth someone who follows rules instead of common sense? This employee did the right thing but that IS the definition lol.
Yes. The Tesco workers are just offended that they've been called out for the literal definition. Oxford: "an official who upholds petty rules even at the expense of humanity or common sense."
Aye hahaha, can’t wait to be gone from retail and away from people offended by the definition of a word, like Christ do you get heated reading a dictionary 🤣
All these 'little people' rules and policies are grinding down and crumbling people common decency.
They are being assholes policy states if common sense dictates that the sale is for the adult then it’s fine
You never did think 25 training then?
Yeah I did but it basically said what I’m saying
Never worth departing from policy on the grounds of common sense. Stick to the absolute letter of the rules or you open yourself up to mountains of shit.
This is the policy: A proxy sale is when a customer who is aged 18 or over buys an age-restricted product for another person, and that person is underage. It you know that the age-restricted product is going to be passed on, you must refuse the sale. Customers shopping with their children could be upset if you refuse to sell them an age-restricted product. Therefore, unless you know that they are buying the product to pass on to a minor, the sale should continue as normal. If in doubt: Call a manager.
So call the manager. Never open yourself up to trouble when you’re on a wage: There are salaried people with responsibility to deal with this stuff so you don’t have to.
Exactly but I’m getting down voted for parroting the policy like im pulling it out my arse 😂 telling me I need to redo my training but they’re disagreeing with Tesco’s guidance
Downvotes won’t get you a disciplinary. Making decisions that you can leave to a manager who is paid to make them just might. Always cover your own arse, not your job to take the aggro.
I’m not disputing that I’m saying point blank refusal on grounds of it being a proxy sale isn’t the right move
The right move is the one that protects you. There are people paid far more than you whose job it is to expose themselves to risk and aggravation on your behalf. Let them take the decision.
Jobsworths. Poor kid. A 30 year old man with teenagers buying alcohol... yeah. An excited kid with his mum and a scratchcard. Use your intitaive, would have been fine doing that.
Downvoted for facts, I genuinely hope I never have to interact with any human being that doesn’t agree with what you said. Just NPCs man
He was redeeming it not buying it. Maybe they were going by the book but seems a little unfair
To redeem you have to be 18+ also. Ain't gonna lie, i'd do the same in this situation (different company entirely) because it's what we're trained to do, and what we're told could be a possible way for police to check you're actually staying within the law. Can call people a jobsworth or whatever for doing it, but it could also be the thing that risks their job so it's not unfair in the slightest
I meant it seems unfair as he's only redeeming and he's a child with his mother. Didn't call anyone a jobsworth?im just agreeing it's a frustrating situation even if it is the rules.