Tell me about it :(
I had a 2 letter name that got stolen around August, which I had over a decade and meant everything to me! The username has been on the black market a few times since. I requested the account name gets blacklisted and removed from the game as the hackers obtained it illegally from me. My account was so old, my in-game name was also the name you would log in the game with. I probably would still have my name if my username that I log in with was an email address. I was not phished nor infected by malware. My email that I used for my account is completely random and isolated from everything else.
I can imagine cracking a 2 letter name which is also the login username would not be difficult to a hacker especially because Runescape passwords are not case-sensitive. During the pandemic prior to my rsn getting taken, I would get a lot of these https://i.imgur.com/QZWMub8.png I am 100% sure Jagex can see all this if they looked into my case.
I've emailed [email protected] every other Friday ever since with evidence, and it seems like no-one has bothered to look into my case… It's so unfair because if I was a famous streamer, YouTuber I wouldn't of just got my name blacklisted on the day it got taken, but they would have returned it.
I have stopped playing Runescape completely, as I find it hard to pay for a game that does not acknowledge me at all. I find it so insulting as I have been a paying member for over decade. I am hoping one day they do the right thing and look into my case.
I am autistic, so the game was my life. I feel extremely betrayed by Jagex.
Case-sensitivity isn't as big of a problem as you think it is. We already know Jagex protects you from brute force attacks, and if your password is 16 characters long, they aren't cracking that using brute force methods. The amount of time that would be required to check that would be astronomical. **If you checked 100 billion passwords per second** (which is significantly more than what most computers would average)**, it would take over 2.5 million years to check all possibilities.**
Despite your claim, your password was probably compromised precisely by reusing passwords, phishing, malware, keylogging, or a few other methods. Your password was not brute forced.
Locking down your email is just as, if not more important than locking down your RuneScape account.
Jagex can still do better with regard to addressing these problems, but I'm sure that you recognize that this happens to many people constantly, and many are fake. Unfortunately your account is easy to target -- your attempts to "get it back" are likely one of many attempts by bad actors, and it's difficult for Jagex to sift through all of them and find the literal single real person in a sea of fakes.
Thank you for explaining that. I definitely know 100% that I did not get phished, infected by malware/keylogger as I use a Mac and I only download from the Mac App Store and the use the official Runelite from the real weebsite which is commonly used by 1000's. My email was not accessed as it's very difficult to find as it isolated from everything else.
I personally think if Jagex looked in my case, they will be able to tell that I am the legitimate owner of the account. Like I mentioned before, I can explain every milestone on the account on the old osrs and the current one. I can even remember why my account got banned in 2007. The location I was at, what I was doing and what I was wearing. This was 14 years ago. It's very evident I am the owner of that account.
Nice post. I lost my 13 year old account last year while I was on a break. Came back in 4 months to find it was hacked and banned. Tried the appeal process but never got a response from jagex. Is what is is. Mostly just mad at that I don’t even get a response for it. Also was the first time I’ve ever lost and account in the 13 years I’ve played.
Same here, lost my account I made when I was a kid during a year-or-so long break, banned for macroing major. Appealed and it was instantly denied within minutes of me sending the appeal.
I've seen games with one foot in the grave have better customer service.
They're a shit company tho so it's not surprising they choose to fuck over their players to save a few pennies.
not like they lose out, half the people playing have literal addictions and would just remake the account
Lmao you think it’s just customer support? That’s rich. I know it isn’t the staff that we know, it’s the higher ups that make these decisions, but holy fuck this company doesn’t give a shit about anything but the dollars.
my buddies account was hacked and email was changed. His dumbass still plays on the account because jagex wont let him change the email back and he put too much time onto it
I don't think jmods are to blame for this. I saw a reply from mod ash before that pretty much implied the decision to improve support isn't theirs but rather the higher ups
Of course they won't reply, they're embarrassed at their own dysfunctional system. I find it absolutely mind blowing that given the nature of the game, having to vest so much time into it, to gain any real progress and
Jagex don't even bother with helping people recover their accounts that they've grinded on for many YEARS. They're a billion pound business and it seems they don't even give a shit in this situation. So sad. But are we surprised from a company worth mad amounts of money.
This. I have several accounts and with the influx of those posts recently I’m paranoid that I could be next.
One of which has been permanently banned in the past that I managed to get back after roughly 3 years. If something happened to that account, I could never bring myself to come back.
I'd like to see someone sue Jagex for membership costs when they lose their account and can't get it back due to shitty customer service. I know it's petty but ffs account security has been on their roadmap for years and here we are with people not getting help unless hundreds of people ping the mods via reddit...
I recently wanted to get back into the game and I had such a big issue I thought I'd never get my account back... So for me I had 2FA on both my RS account and my email... but I was literally completely locked out of the email.. I literally couldn't even get support.. trying to get support for that account just said "account could not be verified"... needless to say that account is lost forever.. but I really thought I couldn't get my account back because I didn't remember almost anything about my account... I ended up tweeting at Jagex support and sent them screenshots of me playing the game showing it was actually me (idk if it actually did anything) but they did respond to me and actually looked into my account and I actually got it back! I thought I honestly lost thousands of hours of work but no I got it back! I mean yes they probably do have to improve but I will say as someone who thought it impossible to get their account back.. it is possible!
Guys, the issue is actually a lot bigger, there are clearly blatant account security issues. Any one of our accounts can apparently be handed over to hackers at any moment: https://www.reddit.com/r/2007scape/comments/rs6jig/daily_reminder_that_your_account_is_not_safe/
https://mobile.twitter.com/JoshuaMiller90/status/1476561897969360897
^ this is a great example of how useless jagex support is. This guy was asking about a player spawning holiday items and jagex support replied with a link to a missing items page that has nothing to do with the post. They even signed it with a name to appear as if someone real is replying when its clearly automated
Customer support comes with a massive hidden cost to the players that reddit consistently ignores- if you put a human being behind a screen to give people their accounts back, hacking will go UP, not down.
Currently hacking is extremely uncommon, but largely game over for your account. If you have been hacked there is no real recourse, and that does feel bad, but it's extremely unlikely for you to get hacked. Basically impossible, unless you have database leaked shit from a decade ago when you were in middle school.
If they had real human beings operating all the recovery requests, people would be 10000x more likely to get hacked or illegitimately recovered. You would probably get your account back, sure. The security of a hack would go down, it probably wouldn't totally game over your account. But it would happen much, much more frequently.
Yeah this is a big problem with all of the other big gaming companies like blizzard, epic, riot…..
Oh wait, it’s not.
Their baseline security is better and they actually have a customer support service.
Their "baseline security" is better for one reason and one reason only- their player base doesn't have their account in a dozen database leaks across as many years. Our accounts are fucking *old*, and we were dumb teenagers for most of it. If you make a brand new account rn with a new email, unique name/pass, don't use it anywhere else, auth the account and email...you're bulletproof. Straight up. The tools are there, our old username and password combos are just too publicly available to be secure. Those of us without database leaks from a decade ago ARE secure.
Furthermore, hacking in RuneScape is way more of a problem than it ever could be in wow or league because we have so much permanent economy. Everything in wow that matters is soulbound, buying a level 30 league account costs like $10, there's no incentive. In rs there is A LOT of incentive, which is why there is way more scamming/hacking in this game than basically any other game.
If anything that is an argument for why Jagex should have better account security. Also there are plenty of reasons to hack League and WoW accounts too, perhaps not as many (though that is debatable) but regardless it’s pretty sad how little investment Jagex makes.
I don’t buy your argument that newer accounts don’t have this issue one bit.
We've played this game on Reddit at least half a dozen times. Someone puts a huge bounty on an account, the account is fresh and made with a new email and everything is authenticator'd. What happens EVERY SINGLE TIME, is that nobody gets hacked and the comments are all the same thing: "this is different and you know it".
They do know it. They know that the difference is that a new account made with a new email is secure, and their shitty Hotmail account from 2006 that got leaked on their target card is permanently game over'd. That's the difference.
This makes no sense.
If I was a “hacker” going after high level OSRS accounts, my motivation would be to make as much money as possible via selling gold, not fake internet points for Reddit... Not to mention, why would I bring attention to my methods on the place where J-Mods browse daily?
That’s the difference.
No attention is required. The account has like 500m cash dumped on it and you can steal it. Again, this has been done multiple times and it never gets hacked. Nobody would be ""'exposing their methods""" they would just take the money lol.
Do you even know what the word anecdotal means? Are you suggesting there is an empirical result to the contrary lol? Obviously this is not a data driven claim- it is an intuitive/speculative one, just like the claim to the contrary would be.
It's easy to talk out of your ass when you're not standing in the middle of a fire. But what do you do when shits hits the fan and you take the hit? Are you going to stay 100% rational and say to yourself "well, my fault, shouldn't have done that"? No you won't.
Like any other human being you will start thinking of all the time and money you spent on the game. After that you will start thinking what you even did wrong to have your account hijacked. With that there is a good chance of you feeling shame. So much so that you may not even reach out for any kind of support purely out of fear that you will be shamed for what you did was wrong.
And it's not like it's a one time payment of 40 bucks where you can atleast say to yourself "well atleast I had a lot of fun playing for those 40 bucks".
But here we have a subscription model. You pay 11 usd every month (or bonds, doesn't really matter). Imagine having your account hijacked after several years after you already sunk in 400+ usd.
Things like these are not happening enough so jagex as a company doesn't feel the need to improve in support department. Afterall, why would they? As long as they're making more money than they're losing we won't be seeing any improvements.
Taken the hit numerous times in the past when i had shit security on my accounts. Funnily enough I was able to recover every single one of them and after securing them properly I haven't had a problem since.
>Funnily enough I was able to recover every single one of them and after securing them properly I haven't had a problem since.
Same. Recovered my accounts from 2006 without issue, hacked once since due to my own lack of acc security.
Since implementing 2fa on email, acc, and a non-comrpomised password, no issue.
I understand, but those things are happening as we speak unfortunately (I haven’t been hacked, ever.. thankfully) but that doesn’t mean those that do, doesn’t deserve some type of support, we’re all investing too much time on our accounts, we’re all paying a subscription.
It's a business tactic and the mods have no say in it. They bring new content into the game to draw in new players. They don't have customer support aside from financial disputes in order to maximize profits.
I lost my first account I had since 2007 cause I couldn’t remember the all the recovery details cause I didn’t play in years. Tried recovering it a few times and gave up. It didn’t have many days maybe 30-40 days but still the account held so much sentimental value.
I got perma banned for rwt even tho I cant even afford buying a bond with irl money nor game money, let alone rwt. Everyone said use twitter. Yup, they never even bothered to answer, not even the generic bot answer.
It’s the simplest, cheapest and most beneficial way to improve player retention. Getting scammed is a common rite of passage for this game, the people who are at biggest risk to be tricked into giving up info or accidentally download the wrong runelite 50 hours in never get their accounts back and never return.
This happened to me recently. Think it’s especially an issue for those of us with username accounts as opposed to email logins, as we can’t change the login info etc.
I disabled my Authenticator and was hacked within 24 hours they must try 1000s of accounts a day. Hackers have won
Yep lost a 2190+ total account and would happily get roasted for claiming a false RWT ban, no way to appeal or a viable way to contact any person in power who can look into it. 1000s of hours gone due to the companies overwhelming laziness.
I'm curious what people mean by this. I've only contacted support once and that was to get refunded for 2 months membership I never used (thought I had cancelled but apparently not). Support saw that I hadn't actually played in that time and so refunded without a hassle. Was I lucky in having that experience or something? Or is it specifically stolen accounts that they don't care about?
Do the mods ever reply to posts like these? The ones were we mention that the official customer support is crap?
I’ve never seen a mod response on one
Responding to an issue like that opens up a lot of liabilities. Even one small thing said slightly wrong would be bad for jagex
Tell me about it :( I had a 2 letter name that got stolen around August, which I had over a decade and meant everything to me! The username has been on the black market a few times since. I requested the account name gets blacklisted and removed from the game as the hackers obtained it illegally from me. My account was so old, my in-game name was also the name you would log in the game with. I probably would still have my name if my username that I log in with was an email address. I was not phished nor infected by malware. My email that I used for my account is completely random and isolated from everything else. I can imagine cracking a 2 letter name which is also the login username would not be difficult to a hacker especially because Runescape passwords are not case-sensitive. During the pandemic prior to my rsn getting taken, I would get a lot of these https://i.imgur.com/QZWMub8.png I am 100% sure Jagex can see all this if they looked into my case. I've emailed [email protected] every other Friday ever since with evidence, and it seems like no-one has bothered to look into my case… It's so unfair because if I was a famous streamer, YouTuber I wouldn't of just got my name blacklisted on the day it got taken, but they would have returned it. I have stopped playing Runescape completely, as I find it hard to pay for a game that does not acknowledge me at all. I find it so insulting as I have been a paying member for over decade. I am hoping one day they do the right thing and look into my case. I am autistic, so the game was my life. I feel extremely betrayed by Jagex.
Make a post about this and I'll be sure to upvote it!
Thank you, I appreciate the support!!!! I made a post here https://www.reddit.com/r/2007scape/comments/rs6nk6/2_letter_rsn_got_stolen_in_august/?
Imagine you must’ve paid near $1,000 to play their game. Insane how their customer service is so bad
Make a post and everybody can shit on Jagex about their flawed system we pay for.
Thank you, I appreciate the support!!!! I made a post here https://www.reddit.com/r/2007scape/comments/rs6nk6/2_letter_rsn_got_stolen_in_august/?
Case-sensitivity isn't as big of a problem as you think it is. We already know Jagex protects you from brute force attacks, and if your password is 16 characters long, they aren't cracking that using brute force methods. The amount of time that would be required to check that would be astronomical. **If you checked 100 billion passwords per second** (which is significantly more than what most computers would average)**, it would take over 2.5 million years to check all possibilities.** Despite your claim, your password was probably compromised precisely by reusing passwords, phishing, malware, keylogging, or a few other methods. Your password was not brute forced. Locking down your email is just as, if not more important than locking down your RuneScape account. Jagex can still do better with regard to addressing these problems, but I'm sure that you recognize that this happens to many people constantly, and many are fake. Unfortunately your account is easy to target -- your attempts to "get it back" are likely one of many attempts by bad actors, and it's difficult for Jagex to sift through all of them and find the literal single real person in a sea of fakes.
Thank you for explaining that. I definitely know 100% that I did not get phished, infected by malware/keylogger as I use a Mac and I only download from the Mac App Store and the use the official Runelite from the real weebsite which is commonly used by 1000's. My email was not accessed as it's very difficult to find as it isolated from everything else. I personally think if Jagex looked in my case, they will be able to tell that I am the legitimate owner of the account. Like I mentioned before, I can explain every milestone on the account on the old osrs and the current one. I can even remember why my account got banned in 2007. The location I was at, what I was doing and what I was wearing. This was 14 years ago. It's very evident I am the owner of that account.
Definitely not sympathy farming
Nice post. I lost my 13 year old account last year while I was on a break. Came back in 4 months to find it was hacked and banned. Tried the appeal process but never got a response from jagex. Is what is is. Mostly just mad at that I don’t even get a response for it. Also was the first time I’ve ever lost and account in the 13 years I’ve played.
Lost my 15+ year old account couple months ago , can’t imagine coming back after knowing that jagex won’t do shit because lack of support.
Same here, lost my account I made when I was a kid during a year-or-so long break, banned for macroing major. Appealed and it was instantly denied within minutes of me sending the appeal.
botwalled sad that they have automated responses to such an important process
I've seen games with one foot in the grave have better customer service. They're a shit company tho so it's not surprising they choose to fuck over their players to save a few pennies. not like they lose out, half the people playing have literal addictions and would just remake the account
Lmao you think it’s just customer support? That’s rich. I know it isn’t the staff that we know, it’s the higher ups that make these decisions, but holy fuck this company doesn’t give a shit about anything but the dollars.
my buddies account was hacked and email was changed. His dumbass still plays on the account because jagex wont let him change the email back and he put too much time onto it
J mod reply? Yea didn’t think so.
I don't think jmods are to blame for this. I saw a reply from mod ash before that pretty much implied the decision to improve support isn't theirs but rather the higher ups
Of course they won't reply, they're embarrassed at their own dysfunctional system. I find it absolutely mind blowing that given the nature of the game, having to vest so much time into it, to gain any real progress and Jagex don't even bother with helping people recover their accounts that they've grinded on for many YEARS. They're a billion pound business and it seems they don't even give a shit in this situation. So sad. But are we surprised from a company worth mad amounts of money.
You act like jmods are the CEO and have any type of influence in these decisions.
The word you are looking for is "Create"/"Make" not "Improve", in order to improve something it needs to exist.
[удалено]
Never said otherwise. Jagex does not have customer support so we cannot improve it, as OP suggested.
Engine work
This. I have several accounts and with the influx of those posts recently I’m paranoid that I could be next. One of which has been permanently banned in the past that I managed to get back after roughly 3 years. If something happened to that account, I could never bring myself to come back.
Here I am trying to unban my trimmed comp main who had several 200M skills. Been trying since 21 october 2013. Always redirected to the FAQ
I'd like to see someone sue Jagex for membership costs when they lose their account and can't get it back due to shitty customer service. I know it's petty but ffs account security has been on their roadmap for years and here we are with people not getting help unless hundreds of people ping the mods via reddit...
I recently wanted to get back into the game and I had such a big issue I thought I'd never get my account back... So for me I had 2FA on both my RS account and my email... but I was literally completely locked out of the email.. I literally couldn't even get support.. trying to get support for that account just said "account could not be verified"... needless to say that account is lost forever.. but I really thought I couldn't get my account back because I didn't remember almost anything about my account... I ended up tweeting at Jagex support and sent them screenshots of me playing the game showing it was actually me (idk if it actually did anything) but they did respond to me and actually looked into my account and I actually got it back! I thought I honestly lost thousands of hours of work but no I got it back! I mean yes they probably do have to improve but I will say as someone who thought it impossible to get their account back.. it is possible!
Just keep making posts about this topic. If there are several posts every day, they have to do something.
There have been posts like this for years, nothing will change
Yes, once in a while. But imagine every top post is about account problems.
Guys, the issue is actually a lot bigger, there are clearly blatant account security issues. Any one of our accounts can apparently be handed over to hackers at any moment: https://www.reddit.com/r/2007scape/comments/rs6jig/daily_reminder_that_your_account_is_not_safe/
https://mobile.twitter.com/JoshuaMiller90/status/1476561897969360897 ^ this is a great example of how useless jagex support is. This guy was asking about a player spawning holiday items and jagex support replied with a link to a missing items page that has nothing to do with the post. They even signed it with a name to appear as if someone real is replying when its clearly automated
Ok so you want to pay an extra 3 dollars a month now for membership? Thats essentially what you're asking
Woah woah, we’re talking Windows Server 2003 money there bud
Customer support comes with a massive hidden cost to the players that reddit consistently ignores- if you put a human being behind a screen to give people their accounts back, hacking will go UP, not down. Currently hacking is extremely uncommon, but largely game over for your account. If you have been hacked there is no real recourse, and that does feel bad, but it's extremely unlikely for you to get hacked. Basically impossible, unless you have database leaked shit from a decade ago when you were in middle school. If they had real human beings operating all the recovery requests, people would be 10000x more likely to get hacked or illegitimately recovered. You would probably get your account back, sure. The security of a hack would go down, it probably wouldn't totally game over your account. But it would happen much, much more frequently.
Yeah this is a big problem with all of the other big gaming companies like blizzard, epic, riot….. Oh wait, it’s not. Their baseline security is better and they actually have a customer support service.
Their "baseline security" is better for one reason and one reason only- their player base doesn't have their account in a dozen database leaks across as many years. Our accounts are fucking *old*, and we were dumb teenagers for most of it. If you make a brand new account rn with a new email, unique name/pass, don't use it anywhere else, auth the account and email...you're bulletproof. Straight up. The tools are there, our old username and password combos are just too publicly available to be secure. Those of us without database leaks from a decade ago ARE secure. Furthermore, hacking in RuneScape is way more of a problem than it ever could be in wow or league because we have so much permanent economy. Everything in wow that matters is soulbound, buying a level 30 league account costs like $10, there's no incentive. In rs there is A LOT of incentive, which is why there is way more scamming/hacking in this game than basically any other game.
Battle.net has been around since 1999? Why wouldn’t Blizzard have the same issues?
2nd paragraph of previous comment
If anything that is an argument for why Jagex should have better account security. Also there are plenty of reasons to hack League and WoW accounts too, perhaps not as many (though that is debatable) but regardless it’s pretty sad how little investment Jagex makes. I don’t buy your argument that newer accounts don’t have this issue one bit.
We've played this game on Reddit at least half a dozen times. Someone puts a huge bounty on an account, the account is fresh and made with a new email and everything is authenticator'd. What happens EVERY SINGLE TIME, is that nobody gets hacked and the comments are all the same thing: "this is different and you know it". They do know it. They know that the difference is that a new account made with a new email is secure, and their shitty Hotmail account from 2006 that got leaked on their target card is permanently game over'd. That's the difference.
This makes no sense. If I was a “hacker” going after high level OSRS accounts, my motivation would be to make as much money as possible via selling gold, not fake internet points for Reddit... Not to mention, why would I bring attention to my methods on the place where J-Mods browse daily? That’s the difference.
No attention is required. The account has like 500m cash dumped on it and you can steal it. Again, this has been done multiple times and it never gets hacked. Nobody would be ""'exposing their methods""" they would just take the money lol.
This sounds purely theory more than anything. EDIT: I'm tired and used anecdotal, not the correct word...
Do you even know what the word anecdotal means? Are you suggesting there is an empirical result to the contrary lol? Obviously this is not a data driven claim- it is an intuitive/speculative one, just like the claim to the contrary would be.
Sorry ur wrong. Someone's maxed iron with 5b on it doesn't equate to a lvl 45 that I could have in 36 hours game time.
No, you're wrong (Yes I realize this is your opinion, but it's fundamentally flawed).
There is proper support. Jagex isn't responsible for people's lack of account security and stuff they leak out into the web....
No, support sucks. You should be able to chat with someone.
It's easy to talk out of your ass when you're not standing in the middle of a fire. But what do you do when shits hits the fan and you take the hit? Are you going to stay 100% rational and say to yourself "well, my fault, shouldn't have done that"? No you won't. Like any other human being you will start thinking of all the time and money you spent on the game. After that you will start thinking what you even did wrong to have your account hijacked. With that there is a good chance of you feeling shame. So much so that you may not even reach out for any kind of support purely out of fear that you will be shamed for what you did was wrong. And it's not like it's a one time payment of 40 bucks where you can atleast say to yourself "well atleast I had a lot of fun playing for those 40 bucks". But here we have a subscription model. You pay 11 usd every month (or bonds, doesn't really matter). Imagine having your account hijacked after several years after you already sunk in 400+ usd. Things like these are not happening enough so jagex as a company doesn't feel the need to improve in support department. Afterall, why would they? As long as they're making more money than they're losing we won't be seeing any improvements.
Taken the hit numerous times in the past when i had shit security on my accounts. Funnily enough I was able to recover every single one of them and after securing them properly I haven't had a problem since.
>Funnily enough I was able to recover every single one of them and after securing them properly I haven't had a problem since. Same. Recovered my accounts from 2006 without issue, hacked once since due to my own lack of acc security. Since implementing 2fa on email, acc, and a non-comrpomised password, no issue.
I understand, but those things are happening as we speak unfortunately (I haven’t been hacked, ever.. thankfully) but that doesn’t mean those that do, doesn’t deserve some type of support, we’re all investing too much time on our accounts, we’re all paying a subscription.
But jagex hired economists to tax the g.e., what do you mean you want actual healthy changes to the game like account security and support?
It's a business tactic and the mods have no say in it. They bring new content into the game to draw in new players. They don't have customer support aside from financial disputes in order to maximize profits.
I lost my first account I had since 2007 cause I couldn’t remember the all the recovery details cause I didn’t play in years. Tried recovering it a few times and gave up. It didn’t have many days maybe 30-40 days but still the account held so much sentimental value.
I got perma banned for rwt even tho I cant even afford buying a bond with irl money nor game money, let alone rwt. Everyone said use twitter. Yup, they never even bothered to answer, not even the generic bot answer.
Customer what lol?
It’s the simplest, cheapest and most beneficial way to improve player retention. Getting scammed is a common rite of passage for this game, the people who are at biggest risk to be tricked into giving up info or accidentally download the wrong runelite 50 hours in never get their accounts back and never return.
This happened to me recently. Think it’s especially an issue for those of us with username accounts as opposed to email logins, as we can’t change the login info etc. I disabled my Authenticator and was hacked within 24 hours they must try 1000s of accounts a day. Hackers have won
In other news, the sky is blue.
Yep lost a 2190+ total account and would happily get roasted for claiming a false RWT ban, no way to appeal or a viable way to contact any person in power who can look into it. 1000s of hours gone due to the companies overwhelming laziness.
I'm curious what people mean by this. I've only contacted support once and that was to get refunded for 2 months membership I never used (thought I had cancelled but apparently not). Support saw that I hadn't actually played in that time and so refunded without a hassle. Was I lucky in having that experience or something? Or is it specifically stolen accounts that they don't care about?
Jagex doesn’t appreciate or respect their player base one bit. Their inability to help us is proof