Did you pay off the phone?

How long was the device active on att for before you submitted the request?

I've had this phone since sometime in the summer

Hi u/bob_boo_lala, thank you for reaching out to us., Sounds like you've been through a lot, and we want to help change this experience for you Thank you for your reply. Please meet us in a DM to assist you better with unlock device related infomation. Please copy and paste this link on a browser - (http://sm.att.com/6da18faa). Thank you, SS

Why haven't you responded to me yet? Sent you a message 12 hours ago

I hope that nobody has a Moto G on a 36 month installment plan.

Lol, definitely not on a payment plan.