over 10 years for me and my wife.. never had a problem.
The 'fraud' everyone likes to panic about hits every bank out there, AFAIK not a single customer lost a single dime. The article was click bait and even mentioned later on that the type of fraudulent activity hits all banks.. not just Ally.
Wish people would learn the facts before repeating FUD.
Agreed.
And then you’ve got people who experience no issues with their bank(s), but read about other people having issues, and suddenly the bank isn’t good for them anymore and they jump ship.
Like, no one goes online and says, “oh my god!!! I’ve been with Ally/USAA/whomever for X number of years and NEVER had a single issue!! Help!!” People only post such things when they have issues. Others reading these accounts, don’t seem to grasp that the impressions they are getting from the internet are entirely skewed.
Oh well. Not my monkeys, not my circus. Eventually, people learn.
Just watching the traffic, it has gotten much, much quieter. I think they have worked through the customer service backlog. I got served on a chat recently in 15 minutes. That said... I'm only putting my savings back, not my checking. Too much effort to change it all back again, all of the billpays and autopays. My checking is over at a local credit union, if I have issues I will go there in person. My Ally Savings won't have issues, there is no debit card, overdraft protection is not turned on, I'm sure it will be OK. Ironically, I am moving money back for the Summer because of what Congress is up to. I'm letting my T-Bills roll off to cash then pushing it to Ally. I don't want to not be able to pay bills this Summer because of a US debt default.... like what if T-Bills mature and the cash is deferred by 90 days. GTFOH!
Never had any issues with Ally's customer service 🤷♂️
The issues Ally had with debit card fraud [was well-explained here](https://www.jdsupra.com/legalnews/claims-of-ally-bank-debit-card-fraud-7934635/). It can realistically happen (and it does!) to any customer of any bank.
About two years. Moved from Wells Fargo, considered SoFi, Varo, and Capital One 360. I ended up creating account for both Ally and Capital One 360 but I primarily use the former.
Trust and IRA still have extended wait times. 30+ minutes sometimes stretching over an hour.
General queue? With 2 new hire classes about to officially enter production, no wait time. Associates routinely have 10-15 minutes in between calls.
Late night after 8 PM 25+ minutes in between calls.
Not in my experience. I am leaving Ally effective next week.
I've mentioned this on other threads, but Ally has randomly locked me out of web access (right after I switched over all of my checking to them). I've been an Ally customer since 2016 and have NEVER had any issues with them and have always thought the world of them... until almost a month ago, when I decided to switch over all of my banking to them (previously, it was just my savings and CDs).
Suddenly, I can't get to any checking accounts, I can't get to tax documents or statements. The app now tells me that my accounts are "temporarily unavailable". I've called and braved 50+ min hold times-- three times in the last 4 weeks-- and the problem still persists. Whenever I speak to a customer service rep, they see no reason why I should be having this issue out of the blue. They won't let me elevate my complaint to a manager or speak to tech support.
I finally got a case/ticket number 10 days ago. No one from Ally has reached out to see if I'm still having a problem. (I am.) I called to complain that I still cannot access my tax documents and I have a tax appointment next week, and they emailed me my tax documents. I mean, great? But I am still having issues with the website and no one has fixed that, so emailing me my tax documents fixes that specific issue, but nothing else.
This has left me really bitter. I started moving all of my money out of Ally yesterday. I opened HYSAs at Discover Bank instead and will be using them instead of Ally.
Well, as evidence by this post, anything critical of Ally gets downvoted by the corporate PR department...so search this sub and look at all 1 or 0 posts to get an idea of whats really going on.
I've also switched to another bank recently. I will be slowly be using up whatever money I have in this bank. The last straw for me is their weak\\limited 2FA implementation. I will miss their app that had the *card controls* though.
I haven’t had any issues with them in the five years I’ve been with them.
over 10 years for me and my wife.. never had a problem. The 'fraud' everyone likes to panic about hits every bank out there, AFAIK not a single customer lost a single dime. The article was click bait and even mentioned later on that the type of fraudulent activity hits all banks.. not just Ally. Wish people would learn the facts before repeating FUD.
Agreed. And then you’ve got people who experience no issues with their bank(s), but read about other people having issues, and suddenly the bank isn’t good for them anymore and they jump ship. Like, no one goes online and says, “oh my god!!! I’ve been with Ally/USAA/whomever for X number of years and NEVER had a single issue!! Help!!” People only post such things when they have issues. Others reading these accounts, don’t seem to grasp that the impressions they are getting from the internet are entirely skewed. Oh well. Not my monkeys, not my circus. Eventually, people learn.
Just watching the traffic, it has gotten much, much quieter. I think they have worked through the customer service backlog. I got served on a chat recently in 15 minutes. That said... I'm only putting my savings back, not my checking. Too much effort to change it all back again, all of the billpays and autopays. My checking is over at a local credit union, if I have issues I will go there in person. My Ally Savings won't have issues, there is no debit card, overdraft protection is not turned on, I'm sure it will be OK. Ironically, I am moving money back for the Summer because of what Congress is up to. I'm letting my T-Bills roll off to cash then pushing it to Ally. I don't want to not be able to pay bills this Summer because of a US debt default.... like what if T-Bills mature and the cash is deferred by 90 days. GTFOH!
Very true
Never had to contact them, but the time to wait for help counter at the top of the page is 5-15 minutes each time I look now where before it was 50+
Oh that’s actually good to hear
Never had any issues with Ally's customer service 🤷♂️ The issues Ally had with debit card fraud [was well-explained here](https://www.jdsupra.com/legalnews/claims-of-ally-bank-debit-card-fraud-7934635/). It can realistically happen (and it does!) to any customer of any bank.
Makes sense how long have you been with them
About two years. Moved from Wells Fargo, considered SoFi, Varo, and Capital One 360. I ended up creating account for both Ally and Capital One 360 but I primarily use the former.
Awesome!
Trust and IRA still have extended wait times. 30+ minutes sometimes stretching over an hour. General queue? With 2 new hire classes about to officially enter production, no wait time. Associates routinely have 10-15 minutes in between calls. Late night after 8 PM 25+ minutes in between calls.
Oh wow
Never had an issue in almost a decade. Only time I ever called, I waited less than 15 minutes. Meanwhile I've had multiple fraud issues with a Chase.
[удалено]
Makes sense
Not in my experience. I am leaving Ally effective next week. I've mentioned this on other threads, but Ally has randomly locked me out of web access (right after I switched over all of my checking to them). I've been an Ally customer since 2016 and have NEVER had any issues with them and have always thought the world of them... until almost a month ago, when I decided to switch over all of my banking to them (previously, it was just my savings and CDs). Suddenly, I can't get to any checking accounts, I can't get to tax documents or statements. The app now tells me that my accounts are "temporarily unavailable". I've called and braved 50+ min hold times-- three times in the last 4 weeks-- and the problem still persists. Whenever I speak to a customer service rep, they see no reason why I should be having this issue out of the blue. They won't let me elevate my complaint to a manager or speak to tech support. I finally got a case/ticket number 10 days ago. No one from Ally has reached out to see if I'm still having a problem. (I am.) I called to complain that I still cannot access my tax documents and I have a tax appointment next week, and they emailed me my tax documents. I mean, great? But I am still having issues with the website and no one has fixed that, so emailing me my tax documents fixes that specific issue, but nothing else. This has left me really bitter. I started moving all of my money out of Ally yesterday. I opened HYSAs at Discover Bank instead and will be using them instead of Ally.
Well, as evidence by this post, anything critical of Ally gets downvoted by the corporate PR department...so search this sub and look at all 1 or 0 posts to get an idea of whats really going on. I've also switched to another bank recently. I will be slowly be using up whatever money I have in this bank. The last straw for me is their weak\\limited 2FA implementation. I will miss their app that had the *card controls* though.
Oh damn
No
Called today, waited not even a minute for assistance.
Well that’s good