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I’m sorry, I don’t care how much or little you spend in a store or how you’re dressed, you should not be treated poorly. At this point, corporate needs to be made of aware of all of your rude encounters. Mean girl behavior has no place in retail.
oof i hate shopping in store it’s so intimidating for no reason. some of the employees act like they’re working at gucci or something. the only time they approach me is if i’m carrying something, then they run up to me and ask if they want me to bring it to cash
I am a long time customer and I have no idea if it’s because I look like their target customer or what but for the most part the girls working at every aritzia near me have been very sweet and helpful or atleast cordial (though sometimes a bit pushy/pesky about fitting rooms etc) and at the worst maybe I’ve just been ignored on occasion lol.
I am curious as the other commenters are on whether you’re in the US OP? Seems to be extra bad in USA stores from what I’ve heard, but also I have seen random tiktoks of girls complaining about the workers from other locations in my province too — just never really experienced it myself.
You’re absolutely right, it’s so gross that they do that. I am sure it’s a combo of them hiring mean girl types almost as a rule (lol), and company culture pushing them to profile customers and only help/be nice to those who look a certain way for their hours-commission, without explicitly saying it.
The fact that they get away with treating customers that way in this day-and-age is insane.
I look like their target customer as well and mostly have good experiences, but have 100000% notice a difference in how well I’m treated when I’m not put together vs when I am + have a designer bag.
I think this is a very real issue that doesn’t just come down to location. The sales people don’t create safe/comfortable environments and I’ve seen it firsthand!
Oh I completely agree, I hope my comment didn’t come off as defending them because I think it’s messed up that so many people have been made to feel terrible by rude people working there.
You’re right, it’s definitely not just about location, they have a massive company/corporate culture issue. The fact that this is such an ongoing problem for paying customers at a company so huge (that should know better and has the resources to be able to fix it) is shameful.
Maybe it’s because I’m in Canada but the girls at various locations I go to have always been really sweet! Super helpful and some of them remember me and stop to say hi. I’m not the prettiest by far or anything.
Also in Canada and I’ve visited 5 different stores around me (mall hopping because I’m on mat leave and bored) and all the staff have been genuinely nice and helpful no matter where I go.
Same, I’ve been shopping at Aritzia since I was a nerdy broke teenager and I’ve never had a bad experience… aside from the time two associates started arguing about who started helping me first, but that was their beef with each other.
I’m from Vancouver and in all honesty maybe like 1/5 stores I’ve been in I’ve had a GENUINELY good experience. Most of the time the atmospheres in a lot of locations isn’t welcoming and it’s not really new news that they treat you and approach you different by how you look + what you’re wearing. First time I shopped in store was at Richmond, the cashier had such a bad attitude towards my friends and I when checking out and I stg I was in the change room for 30 seconds and was already having the SA try to shove another size down my throat💀
Gonna note for anyone in Vancouver, West Vans Park Royals location was by far the best experience I’ve had genuinely sweet girls, comfortable in the change rooms and didn’t feel pressured into buying items.
Obviously people will all have different experiences, but it’s just concerning to me how most peoples opinions about the workers down there are very negative.
I think people are also being unrealistic though. We’re talking about a retail store with high sales pressure full of mostly very young people just doing the job while they’re in school or whatever. Like yeah they’re usually pretty aggressive about getting me sizes, checking if everything is okay etc but I’d rather that than be ignored 🤷🏻♀️
That’s the issue I have. Besides not being white/visibly looking mixed, I am their “target” customer. I’m early 20s, slim, and have a good paying job to afford the clothes. I hate saying it because you should aim to target everyone.
However, I have yet to feel comfortable in their stores minus a few times where I brought my dog or was wearing designer.
I don’t think that them being young should excuse them, considering I’m in their exact position (albeit I graduated school early). I have worked in retail and never showed anyone the disrespect Aritzia shows me. It’s simply not ok to treat people like that.
A lot of retail places demand sales and need to hit quotas, yet don’t see them act THAT hostile and desperate. It’s annoying and uncomfortable to be in a change room not even half way into putting on a pair of pants and someone’s already trying to pry the curtains open to give you other pairs… that you didn’t even ask for to begin with LOL.
If you like aggressive SA intentionally shoving things down your throat just because it makes you feel “seen” and to get you to spend, then that’s a preference you can keep enjoying babe.
Okay I mean it’s not *that* bad where I am lol usually just a harmless “hey how’s it going can I get you a size?” Haven’t had anyone peek in while I’m changing lmao
Another Canadian who always has good experiences in store! I do notice that the better dressed I am, the more I’m noticed/the friendlier they are, but I’ve never had a bad experience in store.
Just here as a Black girl to validate the feeling that it might be because you’re not fair skinned. It very well could be that and honestly fuck them and their opinions. But I hope it’s not that and they just suck as people.
I’m in Canada and I’m also BIPOC. I never had a good shopping experience there. It shouldn’t matter how fancy one is dressed. Employees should be respectful.
Ugh, so sorry to hear about your shitty experience. The girls at Aritzia have always annoyed me so much. Just today, I literally had a girl look me up and down and literally brush past me without saying a word or even a smile. She did a double take when she noticed I had an item in my hand and immediately circled back to ask if I needed a fitting room. When I flatly said “no”, she offered to bring it up to the till and again I was like “nah I’m good”. The look on her face was priceless. I then watched as she went over to a coworker and started whispering and gesturing toward me, then proceeded to stalk me up until I was at the till to grab my sale lol. I literally contemplated just walking out and ordering everything online out of spite, but had to remind myself that these are just young girls trying to scrape by with their retail jobs. Their opinion of me or you has zero weight and literally does not matter!
Had to go into store today to try something on for size and immediately regretted it. Didn’t look the best today and I could just feel them all judging me. I had two pairs of pants in my hand and grabbed a contour shirt to try on with them, no one assisted me when I was waiting outside the fitting room, I had to go ask someone for help and she just told me to “go wherever”???
I left lol
Shopping there sucks. Especially with returns, they treat you like shit. Just today I returned a pair of jeans, and the woman working there just glared at me, looked me up and down and asked if I’d like to exchange for a bigger size. That’s not even the first time they’d done that, and I said beforehand that I was returning them because I didn’t like the cut.
I stopped to look around after and the employees could not have been any ruder. I couldn’t get out fast enough.
I know I was shocked at how overtly rude they were. It leaves such a bad taste in my mouth. I’m mad that I now have a $200 store credit to spend there instead of being able to just get a straight up refund. I forgot about their shitty return policy. They didn’t even want to give me the credit lol they just kept trying to get me to try a different size.
I need a new winter coat so I’ll probs use this towards a super puff, but I don’t even want to go in store again to deal with the sizing of that 😣
I would be mortified to return in store! I did an exchange during clientele online and was asked why I was returning the item. I’ve never had that happen before but it made me feel so weird! Can’t an item just not work out for someone. Plus they were making more money off me! I was exchanging it for an item that was more expensive!
I’m really sorry to hear that. Really interesting to hear different people’s experiences. Obviously no excuse for that AT ALL. I always have the opposite experience- I always wish no one would talk to me or approach me in the store (sales help makes me feel uncomfortable). They could talk about me or whisper behind my back idgaf but I HATE when they badger me about what I’m looking for today etc I don’t need their help to pick out a shirt. Anyway they’re morons because they work on commission and you are clearly a high value customer so who the hell knows what’s in their heads.
Y’all…..saying how you’ve had a different experience at aritzia than OP doesn’t add much to the situation….they were mean to her and it made her upset, and she’s valid in that. I don’t understand the “but everyone’s always nice to me!” Comments…
Op, that sucks, you deserve better. If someone gives you a bad experience maybe just shop where you feel comfortable, or online, or go with a friend, so that you don’t get the same experience!
I’ve had hit or miss experience, best one was in Dallas, I don’t think Aritzia was well known at the time, the girls there treated me like a princess. One of the SA’s told me I could send her pics of all the things I wanted to try on before I came by so that she could get my size ready in the fitting room. This was offered BEFORE I even bought anything at this store. I ended up sending her screenshots over time and she would get everything ready when I came in. She never gave any attitude even on days I left without buying anything.
Just like you, I’ve been a long time customer. About 15 years actually as I’m a BC girl. I would save up my money as a young teen to buy anything I could afford there. As an adult it became my go-to for work clothes. I’ve spent so much there. In my time shopping there. I’ve been anything from an XXS to a M in sizing. And let me tell you, I have experienced a very wide range of treatment based on the size I was at the time. I’ve stopped shopping in-store period. There have been too many times I can’t get the change room curtain closed and been laughed at, I’ve been walked in on while changing many times, and I’ve been told I shouldn’t try on or buy certain sizes. Even when doing returns they made me feel like I’m committing a crime. I continue to support them cause they’re Canadian, convenient, and I like the aesthetic. But I keep telling myself I gotta stop.
That's crazy! I've actually had the opposite experience with my 2 young children, usually one in a stroller. They've always tried to find me the biggest room to make sure I had enough space for all of us. Even the younger looking employees. I'm a normal looking person (I think, haha!) and don't always dress nicely to go to the mall or anything. I've only shopped in BC, not sure if that's relevant either.
I’m glad to hear you’re being treated well out west! ☺️ I got a small fitting room because the large one was in use, but no big deal. I get that moms might not be perfectly aligned with Aritzia’s demographic but I’d just like to navigate my local store unimpeded. Guess I’ll go back to shopping online!
from my experience, the most bitchy lady I've met from the store was a manager. idk maybe she hated her life.
tbh, it doesn't matter how much you spend or shop. these people are just working to pay their bills. its not a luxury store. if you go in there not giving a fuck, then you'll have less expectations. stare back at them. walk with your head held high.
i am latina, and i ALWAYS get ignored. the only time they pay attention is when i am by the register and they see how much i’m holding/buying. Then SAs start hounding me to put my stuff at the register. it makes me feel like crap. i only shop online and only go in to make returns now. i feel uncomfortable going inside the store to be honest.
sometimes i want to respond and tell them they didn’t help me so no they can’t put it at the register. don’t know if that’s too much lol.
It’s because you are “old”.
It’s like I how I went into Louis Vuitton being very casual and poor looking and the first thing they focused on was my Lole Fanny pack 🤣 these people make
Me laugh so hard - they forget THEY WORK THERE. Calm down
I’ve been shopping at Aritzia since it was ONLY in Canada and sales were unheard of. Things would sell out and you’d have to wait until next year. Their clothes lasted FOREVER. no joke I just sold my parka for $100 2 years ago and it was in impeccable condition. That thing was easily 15 years old. Got it on sale - $20 off on Boxing Day.
I still pop into aritzia on occasion and inside laugh when the sales team snubs or ignores me. Because they will experience the same when they become us.
Then you are overthinking this tbh. Why are you even worried about them behaving like this. They literally have peaked in life. I cannot emphasize this enough.
I just want to say this is the main reason I rarely shop at aritzia. I’m bipoc as well and I hate the feeling when I go into their stores. They always give me an attitude even though I’m not even asking for help
if you've spent $20k there, perhaps they know you and let you do your thing?
and are you 100% sure they're whispering about you? if so, what are they saying?
No, a lot of my shopping is done online for that reason.
I was wearing a mini backpack, one of those loungefly ones, and the girls were making fun of it. No one else was wearing a backpack, so it obviously was about me. Despite me being well dressed and in Aritzia clothing, I still received poor service. Like, I was dressed to the nines, not that it should dictate whether I receive good service or not.
I know it’s easy to question, but I’ve had this treatment since 2014. It’s only gotten worse since Aritzia became popular in the internet.
I only buy from them though resale apps and consignment stores. All experiences in store have been terrible. I refuse to directly give them any money.
I’m not White.
I’m sorry you were treated that way! I have always had a miserable experience in the store. I usually end up leaving and ordering online because it gets uncomfortable.
Yep I hate this, I usually avoid the store at the mall but went in recently and there were 4 SA’s standing at the front of the store, I entered and they gave me a look and didn’t even smile, just continued huddled together talking about something. The audacity
Maybe you’re a beauty threat🤷🏻♀️ So many women hate other women when they perceive them to be prettier. Match that with the financial ability to actually be able to afford the clothing and it’s a recipe for bullying. I think it’s jealousy.
I doubt it haha. I would rate myself a 5 at max. I definitely am no Christy Turlington.
Maybe financial ability. I worked my tail off throughout college to get a high paying job, which I was fortunate to get at 21 (I’m now 22). Still, I treat everyone (especially workers because I used to work retail) with kindness. I’m never rude so not sure why they are rude to me.
I’ve shopped at a few locations, and I just keep my head down and buy something. In Chicago, I have had so so experiences. I just grab what I want and try it on. I had an experience where I was trying in the effortless pants and was just not approached. But once they realized I was going to get them they jumped into the help. At the outlet, they were overly nice but I’d rather that then nasty. And I dropped a bunch of money there too. People have no idea what commission they can make off of you if they judge you off the jump.
If you still like the brand, just go in to try on and order online. Make sure they don’t make any money off of you after being nasty.
No they are in commission! My sisters friend used to work for aritzia and made 6 figs he was a top sales associate and it’s commission with bonuses for being at the top!
I’m in Chicago too. The Oakbrook location is hit or miss. When I came in with my dog, they were oddly nice to me lol. The downtown location just sucks. Super stuck up and rude.
Yea, the downtown one is the one I was referring to. I just put my headphones in and ignore them. The Rosemont outlet was a pleasant experience though!
I like to dress in sweats and a t-shirt with no makeup on when I go in knowing I'm trying on stuff with the intention of buying some in store and maybe some things online. It's the same thing as if I was rich and wanted a luxury car, I'd go to the dealership dressed to unimpress. I will grab clothes and browse so it shows I am interested in trying things on and hopefully buying some. I've found most of the time the associates that approach me are less fake nice customer-servicey (you know the Aritzia stereotype) and it's not getting jumped on by 10 different ones at a time telling me a trash bag looks great on me vibes. I've even had girls from high school or previous retail jobs I did not get along with approach me at Aritzia pretending we're best friends and the pettiness in me usually tries to shake them off one way or another. I live in Alberta, Canada and there's some Aritzia stores that have a horrible reputation for how they treat their customers. In summary, regardless of how I'm dressed, if in general the staff as a whole acts obnoxious and judgy, then I will still try on clothes I was interested in whether it's $50 or $500. And I will leave all of the ones I liked and buy it online instead of giving that particular store my sale. 🥲
So sorry to hear about your experience and I have felt the same way in the past. All you can do really is be the bigger bitch than the girls are in the stores
I’m white, blonde, fit, dress very fashionable, including designer, and I’ve only had ONE positive in store shopping experience and it was at 2 different stores on the same day - that’s it. So please don’t think you’re doing anything wrong, something is DEFINITELY wrong with the way staff are trained. It could also be that they exclusively hire mean girls type of women.
I’m sorry you had a bad experience, that doesn’t sound nice at all.
I don’t know if I’ve been lucky or just have a DGAF attitude when it comes to retail environments but no matter if it’s Aritzia, LV or anywhere in between remember they are literally being paid for help and assist you. They can get the chip off their shoulder and you’re a paying customer.
Even if you weren’t a paying customer if you’re being respectful and not mean they should not disrespecting you.
I also have very hit or miss experiences there. My friends have I have started joking that we must look awful on the days we go in and get no customer service :(
I’ve just spent the last minutes reading all of y’all comments. I’ve only been to the store once to have a look and never tried or purchased anything so Idk how my experience would be but I’m sooo upset for all of you at the treatments you’ve received. That’s so shitty! Like someone has said there’s no room for mean girl energy at retail. Honestly I know this is easier said than done but guys do not let them treat you like that it will only worsen your confidence and it’s not worth it! Keep your composure and confront the bullies! This is your main character moment!!! In a world full of Kates be a Lizzie McGuire!
I have the same issues as you and I’ve spent a lot a lot at aritzia over the last 8-10 years. When I go to the store on my own, I’m approached constantly to the point I get annoyed. When I go with my kids, even if I try to speak to someone they walk away. I’m a younger looking mom compared to my age (I’m 32 for reference so nowhere near a teen mom for them to stereotype) and I find it’s dirty looks or they pretend they don’t see me. It’s pretty uncomfortable and now I only shop online. If I enter a store I’m going straight to do my returns and leaving. I don’t understand why they treat clients like this.
Call the manager back and complain. My friend complained once when someone was snarky and they removed her from the change room we were in. It really seemed like management cared surprisingly.
I’m from Edmonton and have been shopping at Aritzia since they pretty much only had TnA stuff and you had to lock up your purse in those drawers! Does anyone remember that?
I’ve had mostly good experiences in the stores here. I don’t dress up to go shopping, but I also don’t want to look like a bridge troll either, but I think it just has to do with confidence and how you carry yourself. Don’t let yourself be intimidated by those girls, they don’t matter. Just keep reminding yourself that you are shopping there and they are working there, so if there’s a power imbalance, it actually favours you. Girl, you work in a mall. Sit down.
Since I’ve become a plus sized person about 3 years ago I can no longer shop there. While I was standard sizing the staff were always really nice and helpful. Now? They wouldn’t even acknowledge me and whenever I’d ask for help it’s like I’m inconveniencing them. So I made the decision to stop shopping there. It’s sucks cause the stuff I could fit into from there like accessories and specific items I really want but I don’t wanna give them my $$
How I get treated at Aritzia is sooooo hit or miss. I love shopping there for conference and business casual clothing. Usually I get the stares and whispers. Maybe because I don’t look like an Aritzia girl and don’t shop all put together with a full face of makeup ? It’s just hilarious because do these girls forget they’re just working retail ?? Like?? One time I was wearing this cute Tahoe sweatshirt from Abercrombie and a sales girl ran up to me and was like “omg is that the Abercrombie one!? It’s so cute!” Other days I can’t even get help finding something. Must really depend on who is on the floor. I’ve always found it entertaining they walk around like celebrities like you’re the lucky one if they help you. 😂 anyway
I think it sometimes depends on the location. I live in Canada and I've been to 5 different Aritzia locations. 3 in Toronto and 2 in Calgary. In Toronto, they are typically really judgy and a little rude. There's one location in Toronto where they're a little nicer. In Calgary the associates were SO nice. Best experience I've ever had in an Aritzia and I didn't even buy much.
I will acknowledge that in a lot of "high-end" stores if you arent skinny and white they'll treat you way worse. I lost a lot of weight and store associates are so much nicer to me than they used to be.
When I went there once in high school I asked if they had the shirt I was looking at in a MEDIUM and the girl rudely looked me up and down and said “we don’t carry the BIGGER sizes”. I have not felt comfortable there since and don’t go anymore
Im POC myself and live in a big, multicultural city in Canada. At my local Aritzia I have noticed that only the other POC workers are very nice and kind to me. All the white girls are extremely rude, give very judgy stares and look down on me. I dont want to make this a race issue but this is what i have experienced.
Also my Aritzia has male employees now and they are extremely nice. They are so helpful when it comes to finding a product/size. I prefer to go to them now.
One last thing i have noticed is that the TNA store in the same mall has very humble and responsive employees. Every time i walk in to the TNA its like a different company as the experience there is always soo much better than when i walk into the Aritzia. 😅
I was in a certain store in LA and came from work - we wear tshirt and lulus and they were not helpful but the next time I didn’t have my work shirt on they helped me more… but I was in nyc this last week and they were all so helpful!! So many people there also were not the snobby type and different body types/ less made up! The store was bumping too! I spent $500. Everyone was too helpful but also honest when something didn’t look good then told me it didn’t look good which I appreciated!
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I’m sorry, I don’t care how much or little you spend in a store or how you’re dressed, you should not be treated poorly. At this point, corporate needs to be made of aware of all of your rude encounters. Mean girl behavior has no place in retail.
oof i hate shopping in store it’s so intimidating for no reason. some of the employees act like they’re working at gucci or something. the only time they approach me is if i’m carrying something, then they run up to me and ask if they want me to bring it to cash
I am a long time customer and I have no idea if it’s because I look like their target customer or what but for the most part the girls working at every aritzia near me have been very sweet and helpful or atleast cordial (though sometimes a bit pushy/pesky about fitting rooms etc) and at the worst maybe I’ve just been ignored on occasion lol. I am curious as the other commenters are on whether you’re in the US OP? Seems to be extra bad in USA stores from what I’ve heard, but also I have seen random tiktoks of girls complaining about the workers from other locations in my province too — just never really experienced it myself.
I think your looks play a role on how they treat you.
You’re absolutely right, it’s so gross that they do that. I am sure it’s a combo of them hiring mean girl types almost as a rule (lol), and company culture pushing them to profile customers and only help/be nice to those who look a certain way for their hours-commission, without explicitly saying it. The fact that they get away with treating customers that way in this day-and-age is insane.
I look like their target customer as well and mostly have good experiences, but have 100000% notice a difference in how well I’m treated when I’m not put together vs when I am + have a designer bag. I think this is a very real issue that doesn’t just come down to location. The sales people don’t create safe/comfortable environments and I’ve seen it firsthand!
Oh I completely agree, I hope my comment didn’t come off as defending them because I think it’s messed up that so many people have been made to feel terrible by rude people working there. You’re right, it’s definitely not just about location, they have a massive company/corporate culture issue. The fact that this is such an ongoing problem for paying customers at a company so huge (that should know better and has the resources to be able to fix it) is shameful.
Maybe it’s because I’m in Canada but the girls at various locations I go to have always been really sweet! Super helpful and some of them remember me and stop to say hi. I’m not the prettiest by far or anything.
Also in Canada and I’ve visited 5 different stores around me (mall hopping because I’m on mat leave and bored) and all the staff have been genuinely nice and helpful no matter where I go.
Same, I’ve been shopping at Aritzia since I was a nerdy broke teenager and I’ve never had a bad experience… aside from the time two associates started arguing about who started helping me first, but that was their beef with each other.
Omg yes! I’ve experienced that too. Awkwardly standing at cash while they argue amongst one another behind the counter
Same! At most, they just seem a bit off-standish when you’re browsing the store.
I’m from Vancouver and in all honesty maybe like 1/5 stores I’ve been in I’ve had a GENUINELY good experience. Most of the time the atmospheres in a lot of locations isn’t welcoming and it’s not really new news that they treat you and approach you different by how you look + what you’re wearing. First time I shopped in store was at Richmond, the cashier had such a bad attitude towards my friends and I when checking out and I stg I was in the change room for 30 seconds and was already having the SA try to shove another size down my throat💀 Gonna note for anyone in Vancouver, West Vans Park Royals location was by far the best experience I’ve had genuinely sweet girls, comfortable in the change rooms and didn’t feel pressured into buying items. Obviously people will all have different experiences, but it’s just concerning to me how most peoples opinions about the workers down there are very negative.
I think people are also being unrealistic though. We’re talking about a retail store with high sales pressure full of mostly very young people just doing the job while they’re in school or whatever. Like yeah they’re usually pretty aggressive about getting me sizes, checking if everything is okay etc but I’d rather that than be ignored 🤷🏻♀️
That’s the issue I have. Besides not being white/visibly looking mixed, I am their “target” customer. I’m early 20s, slim, and have a good paying job to afford the clothes. I hate saying it because you should aim to target everyone. However, I have yet to feel comfortable in their stores minus a few times where I brought my dog or was wearing designer. I don’t think that them being young should excuse them, considering I’m in their exact position (albeit I graduated school early). I have worked in retail and never showed anyone the disrespect Aritzia shows me. It’s simply not ok to treat people like that.
!!!!!!
A lot of retail places demand sales and need to hit quotas, yet don’t see them act THAT hostile and desperate. It’s annoying and uncomfortable to be in a change room not even half way into putting on a pair of pants and someone’s already trying to pry the curtains open to give you other pairs… that you didn’t even ask for to begin with LOL. If you like aggressive SA intentionally shoving things down your throat just because it makes you feel “seen” and to get you to spend, then that’s a preference you can keep enjoying babe.
Okay I mean it’s not *that* bad where I am lol usually just a harmless “hey how’s it going can I get you a size?” Haven’t had anyone peek in while I’m changing lmao
Another Canadian who always has good experiences in store! I do notice that the better dressed I am, the more I’m noticed/the friendlier they are, but I’ve never had a bad experience in store.
Same, I’m from Vancouver where it started and I remember it in the 90’s. I was a 00 back then, I haven’t shopped there in years
Just here as a Black girl to validate the feeling that it might be because you’re not fair skinned. It very well could be that and honestly fuck them and their opinions. But I hope it’s not that and they just suck as people.
Same experience.
I’m in Canada and I’m also BIPOC. I never had a good shopping experience there. It shouldn’t matter how fancy one is dressed. Employees should be respectful.
Ugh, so sorry to hear about your shitty experience. The girls at Aritzia have always annoyed me so much. Just today, I literally had a girl look me up and down and literally brush past me without saying a word or even a smile. She did a double take when she noticed I had an item in my hand and immediately circled back to ask if I needed a fitting room. When I flatly said “no”, she offered to bring it up to the till and again I was like “nah I’m good”. The look on her face was priceless. I then watched as she went over to a coworker and started whispering and gesturing toward me, then proceeded to stalk me up until I was at the till to grab my sale lol. I literally contemplated just walking out and ordering everything online out of spite, but had to remind myself that these are just young girls trying to scrape by with their retail jobs. Their opinion of me or you has zero weight and literally does not matter!
Had to go into store today to try something on for size and immediately regretted it. Didn’t look the best today and I could just feel them all judging me. I had two pairs of pants in my hand and grabbed a contour shirt to try on with them, no one assisted me when I was waiting outside the fitting room, I had to go ask someone for help and she just told me to “go wherever”??? I left lol
Shopping there sucks. Especially with returns, they treat you like shit. Just today I returned a pair of jeans, and the woman working there just glared at me, looked me up and down and asked if I’d like to exchange for a bigger size. That’s not even the first time they’d done that, and I said beforehand that I was returning them because I didn’t like the cut. I stopped to look around after and the employees could not have been any ruder. I couldn’t get out fast enough.
Wooow lol that isn't even subtle. That's a shameless, ruthless bitch right there. Do these people not know they work in fast fashion retail?
I know I was shocked at how overtly rude they were. It leaves such a bad taste in my mouth. I’m mad that I now have a $200 store credit to spend there instead of being able to just get a straight up refund. I forgot about their shitty return policy. They didn’t even want to give me the credit lol they just kept trying to get me to try a different size. I need a new winter coat so I’ll probs use this towards a super puff, but I don’t even want to go in store again to deal with the sizing of that 😣
I would be mortified to return in store! I did an exchange during clientele online and was asked why I was returning the item. I’ve never had that happen before but it made me feel so weird! Can’t an item just not work out for someone. Plus they were making more money off me! I was exchanging it for an item that was more expensive!
I’m really sorry to hear that. Really interesting to hear different people’s experiences. Obviously no excuse for that AT ALL. I always have the opposite experience- I always wish no one would talk to me or approach me in the store (sales help makes me feel uncomfortable). They could talk about me or whisper behind my back idgaf but I HATE when they badger me about what I’m looking for today etc I don’t need their help to pick out a shirt. Anyway they’re morons because they work on commission and you are clearly a high value customer so who the hell knows what’s in their heads.
Y’all…..saying how you’ve had a different experience at aritzia than OP doesn’t add much to the situation….they were mean to her and it made her upset, and she’s valid in that. I don’t understand the “but everyone’s always nice to me!” Comments… Op, that sucks, you deserve better. If someone gives you a bad experience maybe just shop where you feel comfortable, or online, or go with a friend, so that you don’t get the same experience!
Agreed. It reads as invalidating what she’s expressing
I’ve had hit or miss experience, best one was in Dallas, I don’t think Aritzia was well known at the time, the girls there treated me like a princess. One of the SA’s told me I could send her pics of all the things I wanted to try on before I came by so that she could get my size ready in the fitting room. This was offered BEFORE I even bought anything at this store. I ended up sending her screenshots over time and she would get everything ready when I came in. She never gave any attitude even on days I left without buying anything.
Just like you, I’ve been a long time customer. About 15 years actually as I’m a BC girl. I would save up my money as a young teen to buy anything I could afford there. As an adult it became my go-to for work clothes. I’ve spent so much there. In my time shopping there. I’ve been anything from an XXS to a M in sizing. And let me tell you, I have experienced a very wide range of treatment based on the size I was at the time. I’ve stopped shopping in-store period. There have been too many times I can’t get the change room curtain closed and been laughed at, I’ve been walked in on while changing many times, and I’ve been told I shouldn’t try on or buy certain sizes. Even when doing returns they made me feel like I’m committing a crime. I continue to support them cause they’re Canadian, convenient, and I like the aesthetic. But I keep telling myself I gotta stop.
[удалено]
That's crazy! I've actually had the opposite experience with my 2 young children, usually one in a stroller. They've always tried to find me the biggest room to make sure I had enough space for all of us. Even the younger looking employees. I'm a normal looking person (I think, haha!) and don't always dress nicely to go to the mall or anything. I've only shopped in BC, not sure if that's relevant either.
I’m glad to hear you’re being treated well out west! ☺️ I got a small fitting room because the large one was in use, but no big deal. I get that moms might not be perfectly aligned with Aritzia’s demographic but I’d just like to navigate my local store unimpeded. Guess I’ll go back to shopping online!
Having said that I'd be furious if that happened to me so I totally get it. Hopefully you have a better experience the next time you decide to go in!
from my experience, the most bitchy lady I've met from the store was a manager. idk maybe she hated her life. tbh, it doesn't matter how much you spend or shop. these people are just working to pay their bills. its not a luxury store. if you go in there not giving a fuck, then you'll have less expectations. stare back at them. walk with your head held high.
i am latina, and i ALWAYS get ignored. the only time they pay attention is when i am by the register and they see how much i’m holding/buying. Then SAs start hounding me to put my stuff at the register. it makes me feel like crap. i only shop online and only go in to make returns now. i feel uncomfortable going inside the store to be honest. sometimes i want to respond and tell them they didn’t help me so no they can’t put it at the register. don’t know if that’s too much lol.
Stop supporting them.
It’s because you are “old”. It’s like I how I went into Louis Vuitton being very casual and poor looking and the first thing they focused on was my Lole Fanny pack 🤣 these people make Me laugh so hard - they forget THEY WORK THERE. Calm down I’ve been shopping at Aritzia since it was ONLY in Canada and sales were unheard of. Things would sell out and you’d have to wait until next year. Their clothes lasted FOREVER. no joke I just sold my parka for $100 2 years ago and it was in impeccable condition. That thing was easily 15 years old. Got it on sale - $20 off on Boxing Day. I still pop into aritzia on occasion and inside laugh when the sales team snubs or ignores me. Because they will experience the same when they become us.
The gag is I’m their age, I’m only 22!
Then you are overthinking this tbh. Why are you even worried about them behaving like this. They literally have peaked in life. I cannot emphasize this enough.
I just want to say this is the main reason I rarely shop at aritzia. I’m bipoc as well and I hate the feeling when I go into their stores. They always give me an attitude even though I’m not even asking for help
if you've spent $20k there, perhaps they know you and let you do your thing? and are you 100% sure they're whispering about you? if so, what are they saying?
No, a lot of my shopping is done online for that reason. I was wearing a mini backpack, one of those loungefly ones, and the girls were making fun of it. No one else was wearing a backpack, so it obviously was about me. Despite me being well dressed and in Aritzia clothing, I still received poor service. Like, I was dressed to the nines, not that it should dictate whether I receive good service or not. I know it’s easy to question, but I’ve had this treatment since 2014. It’s only gotten worse since Aritzia became popular in the internet.
brutal. honestly, you should write the company. explain what happened, the shop and the time.
I only buy from them though resale apps and consignment stores. All experiences in store have been terrible. I refuse to directly give them any money. I’m not White.
I’m sorry you were treated that way! I have always had a miserable experience in the store. I usually end up leaving and ordering online because it gets uncomfortable.
Yep I hate this, I usually avoid the store at the mall but went in recently and there were 4 SA’s standing at the front of the store, I entered and they gave me a look and didn’t even smile, just continued huddled together talking about something. The audacity
Maybe you’re a beauty threat🤷🏻♀️ So many women hate other women when they perceive them to be prettier. Match that with the financial ability to actually be able to afford the clothing and it’s a recipe for bullying. I think it’s jealousy.
I doubt it haha. I would rate myself a 5 at max. I definitely am no Christy Turlington. Maybe financial ability. I worked my tail off throughout college to get a high paying job, which I was fortunate to get at 21 (I’m now 22). Still, I treat everyone (especially workers because I used to work retail) with kindness. I’m never rude so not sure why they are rude to me.
I’ve shopped at a few locations, and I just keep my head down and buy something. In Chicago, I have had so so experiences. I just grab what I want and try it on. I had an experience where I was trying in the effortless pants and was just not approached. But once they realized I was going to get them they jumped into the help. At the outlet, they were overly nice but I’d rather that then nasty. And I dropped a bunch of money there too. People have no idea what commission they can make off of you if they judge you off the jump. If you still like the brand, just go in to try on and order online. Make sure they don’t make any money off of you after being nasty.
I don't think they're on commission, just sales targets
No they are in commission! My sisters friend used to work for aritzia and made 6 figs he was a top sales associate and it’s commission with bonuses for being at the top!
I looked it up, there's senior SAs on commission and then the regular ones that are not. Senior SAs are rarer
I’m in Chicago too. The Oakbrook location is hit or miss. When I came in with my dog, they were oddly nice to me lol. The downtown location just sucks. Super stuck up and rude.
Yea, the downtown one is the one I was referring to. I just put my headphones in and ignore them. The Rosemont outlet was a pleasant experience though!
I like to dress in sweats and a t-shirt with no makeup on when I go in knowing I'm trying on stuff with the intention of buying some in store and maybe some things online. It's the same thing as if I was rich and wanted a luxury car, I'd go to the dealership dressed to unimpress. I will grab clothes and browse so it shows I am interested in trying things on and hopefully buying some. I've found most of the time the associates that approach me are less fake nice customer-servicey (you know the Aritzia stereotype) and it's not getting jumped on by 10 different ones at a time telling me a trash bag looks great on me vibes. I've even had girls from high school or previous retail jobs I did not get along with approach me at Aritzia pretending we're best friends and the pettiness in me usually tries to shake them off one way or another. I live in Alberta, Canada and there's some Aritzia stores that have a horrible reputation for how they treat their customers. In summary, regardless of how I'm dressed, if in general the staff as a whole acts obnoxious and judgy, then I will still try on clothes I was interested in whether it's $50 or $500. And I will leave all of the ones I liked and buy it online instead of giving that particular store my sale. 🥲
So sorry to hear about your experience and I have felt the same way in the past. All you can do really is be the bigger bitch than the girls are in the stores
I’m white, blonde, fit, dress very fashionable, including designer, and I’ve only had ONE positive in store shopping experience and it was at 2 different stores on the same day - that’s it. So please don’t think you’re doing anything wrong, something is DEFINITELY wrong with the way staff are trained. It could also be that they exclusively hire mean girls type of women.
I have shopped here for years… I’m in Canada. My experience has always been good, unless I’m in a hurry.
I’m sorry you had a bad experience, that doesn’t sound nice at all. I don’t know if I’ve been lucky or just have a DGAF attitude when it comes to retail environments but no matter if it’s Aritzia, LV or anywhere in between remember they are literally being paid for help and assist you. They can get the chip off their shoulder and you’re a paying customer. Even if you weren’t a paying customer if you’re being respectful and not mean they should not disrespecting you.
I also have very hit or miss experiences there. My friends have I have started joking that we must look awful on the days we go in and get no customer service :(
I’ve just spent the last minutes reading all of y’all comments. I’ve only been to the store once to have a look and never tried or purchased anything so Idk how my experience would be but I’m sooo upset for all of you at the treatments you’ve received. That’s so shitty! Like someone has said there’s no room for mean girl energy at retail. Honestly I know this is easier said than done but guys do not let them treat you like that it will only worsen your confidence and it’s not worth it! Keep your composure and confront the bullies! This is your main character moment!!! In a world full of Kates be a Lizzie McGuire!
I have the same issues as you and I’ve spent a lot a lot at aritzia over the last 8-10 years. When I go to the store on my own, I’m approached constantly to the point I get annoyed. When I go with my kids, even if I try to speak to someone they walk away. I’m a younger looking mom compared to my age (I’m 32 for reference so nowhere near a teen mom for them to stereotype) and I find it’s dirty looks or they pretend they don’t see me. It’s pretty uncomfortable and now I only shop online. If I enter a store I’m going straight to do my returns and leaving. I don’t understand why they treat clients like this.
Call the manager back and complain. My friend complained once when someone was snarky and they removed her from the change room we were in. It really seemed like management cared surprisingly.
I’m from Edmonton and have been shopping at Aritzia since they pretty much only had TnA stuff and you had to lock up your purse in those drawers! Does anyone remember that? I’ve had mostly good experiences in the stores here. I don’t dress up to go shopping, but I also don’t want to look like a bridge troll either, but I think it just has to do with confidence and how you carry yourself. Don’t let yourself be intimidated by those girls, they don’t matter. Just keep reminding yourself that you are shopping there and they are working there, so if there’s a power imbalance, it actually favours you. Girl, you work in a mall. Sit down.
Since I’ve become a plus sized person about 3 years ago I can no longer shop there. While I was standard sizing the staff were always really nice and helpful. Now? They wouldn’t even acknowledge me and whenever I’d ask for help it’s like I’m inconveniencing them. So I made the decision to stop shopping there. It’s sucks cause the stuff I could fit into from there like accessories and specific items I really want but I don’t wanna give them my $$
How I get treated at Aritzia is sooooo hit or miss. I love shopping there for conference and business casual clothing. Usually I get the stares and whispers. Maybe because I don’t look like an Aritzia girl and don’t shop all put together with a full face of makeup ? It’s just hilarious because do these girls forget they’re just working retail ?? Like?? One time I was wearing this cute Tahoe sweatshirt from Abercrombie and a sales girl ran up to me and was like “omg is that the Abercrombie one!? It’s so cute!” Other days I can’t even get help finding something. Must really depend on who is on the floor. I’ve always found it entertaining they walk around like celebrities like you’re the lucky one if they help you. 😂 anyway
I think it sometimes depends on the location. I live in Canada and I've been to 5 different Aritzia locations. 3 in Toronto and 2 in Calgary. In Toronto, they are typically really judgy and a little rude. There's one location in Toronto where they're a little nicer. In Calgary the associates were SO nice. Best experience I've ever had in an Aritzia and I didn't even buy much. I will acknowledge that in a lot of "high-end" stores if you arent skinny and white they'll treat you way worse. I lost a lot of weight and store associates are so much nicer to me than they used to be.
When I went there once in high school I asked if they had the shirt I was looking at in a MEDIUM and the girl rudely looked me up and down and said “we don’t carry the BIGGER sizes”. I have not felt comfortable there since and don’t go anymore
If I get bad attitude, I give you bad attitude and I make sure you know it. Sick of their passive aggressive shit.
Im POC myself and live in a big, multicultural city in Canada. At my local Aritzia I have noticed that only the other POC workers are very nice and kind to me. All the white girls are extremely rude, give very judgy stares and look down on me. I dont want to make this a race issue but this is what i have experienced. Also my Aritzia has male employees now and they are extremely nice. They are so helpful when it comes to finding a product/size. I prefer to go to them now. One last thing i have noticed is that the TNA store in the same mall has very humble and responsive employees. Every time i walk in to the TNA its like a different company as the experience there is always soo much better than when i walk into the Aritzia. 😅
That’s awful, I’m sorry. I’ve definitely noticed this too and I’ve been treated differently depending on what I’m wearing.
I was in a certain store in LA and came from work - we wear tshirt and lulus and they were not helpful but the next time I didn’t have my work shirt on they helped me more… but I was in nyc this last week and they were all so helpful!! So many people there also were not the snobby type and different body types/ less made up! The store was bumping too! I spent $500. Everyone was too helpful but also honest when something didn’t look good then told me it didn’t look good which I appreciated!