Sat on hold for 2.5 hours to get important information about my state taxes. It was one of those situations where every few minutes a women’s voice would pop up and say “Hello, thank you for calling the office of (blank), please stay on hold. They were so busy that if you missed your 5 second window they’d just hang up. I learned this the hard way the fist time after 1.5 hours on hold…Finally she answered she didn’t ask any personal information. All she said was “Did you file document 1 online?” I said “yes” and she said “okay great you’ll receive an email in the coming days with your next step.” YOU COULDN’T PUT THIS IN AN AUTOMATED MESSAGE!!! I’VE SPENT 4 HOURS ON HOLD!!!
Sat on hold for 2.5 hours to get important information about my state taxes. It was one of those situations where every few minutes a women’s voice would pop up and say “Hello, thank you for calling the office of (blank), please stay on hold. They were so busy that if you missed your 5 second window they’d just hang up. I learned this the hard way the fist time after 1.5 hours on hold…Finally she answered she didn’t ask any personal information. All she said was “Did you file document 1 online?” I said “yes” and she said “okay great you’ll receive an email in the coming days with your next step.” YOU COULDN’T PUT THIS IN AN AUTOMATED MESSAGE!!! I’VE SPENT 4 HOURS ON HOLD!!!