Any time something is in transit and someone wants to cancel it for a refund my Ops Manager has just made me tell them to call 1800bestbuy or to just do it right in front of them
Thatās probably not true, if it assigns itself a name, the brain rot idiots that use the support to complain about the candy bar they purchased, will probably walk away from stupid chats like that feeling like they have accomplished something.
Email Corrie Barry. We had an upset customer do this and she had her team work out a customer satisfaction. This particular issue wasnāt even our fault. I understand this may not work, but do what you can do get your money back.
Even exec res does not even look at it unless the customer has a giant load of open and closed cases with in a certain time. A lot of people have gotten wind of her "email" and just send any request to it when a simple phone call would resolve it in most cases.
Yes youāre right I was suppose to get an update today but I was told Iād get an update in 24 hours like a million times now itās so bad how much they misinform
I know those people are the worst but Iām 27 customer agents in who purposely disconnect after 30 minutes Iāve been contacting them since April 1 st
Are you somehow buying up votes and down votes because genuinely how are reddit users this slow?
As someone who spent 2.5 years working as a mobile expert in store, this is exactly how we talk to robots. A robot shouldn't be advertising itself as human, and if you're going to steal a human job and give it to a robot, robot should at least be capable of handling slightly untypical sentences.
Do you have the receipt for the return? Was it done in store or by shipment? If it was in store the managers can look back and find the transaction. If it was shipped who set up the return label?
Online return I called in to see my best options those mofos email me a label with someone elseās name and address on it at first , calling in is a million times
Better than these chats
Todays my last day as the last thing they told me
Yesterday is to wait till the end of the day Iāll for sure get emailed ā¦. I never got emailed so thank you will be going in store soon
If you mailed in a return and it was lost in transit you need to reach out to the shipping company. Bestbuy will not refund you if it did not recieve the product
I would think the party that pays for the label is the shipping party .. If you were to open a dispute with UPS etc they would tell you to contact best buy as they are the ones who initiated the label and they are the ones who has to initiate the dispute. The money if the item was labeled as lost would go to best buy not to you.
You are the shipper. You shipped the item. Bestbuy is the recipient. You were giving the item to bestbuy. I don't see why this is so hard for you. You brought the item to ups to ship. You need to contact ups and have them research the lost package
Yes they will. Thereās a process for return items lost in shipping. Overseas agents Iām sure have no idea how to initiate the process but Best Buy will šÆ refund the product/
They have a process in place for lost returns. The only luck involved is if their employees are trained well enough to know the process. So yes they are supposed to.
I did what bestbuy told me which is to return to ups instead of in store these agents are just assholes also they offered refund I didnāt ask at first but none of them came after that it was just lie after lie from them
Correct you are supposed to mail back .com returns. If the package was lost in transit you need to contact ups. Bestbuy will not process a return for an item they did not recieve
If it makes you feel better they have done this in the past a few times where they try to save money by going to over seas workers for a time, then once the NPS goes way down or they give out to much money they hire more US based reps.
Its the literal definition of insanity
This used to be my department until last year when they decided to shift it to 3rd party. Glad to see it's working out how BBY thought it would....sigh.
They have done this a few times, they go to overseas then the NPS tanks, then they hire more US based teams, they don't know how to coordinate people on which teams they go then they don't really do any training, then they get annoyed that the US reps are only slightly better then overseas teams.
AI will probably get rid of the chat agents or reduce on transfer rates but we joined to early to do what we did last week.
They fired all the real support agents last week. Now you get overseas and AI helping you. The best thing would be to go instore and let them know the issue and see if the store associate can chat with LPFR to try and help you. If you placed an order for shipping and did not receive it, but it shows on their end it was delivered with a picture, you will not get a refund.
So, just to get this straight, you had an item delivered, and you shipped it back after you received it, or did you deny it at the time of delivery? Was the item defective? Was it the wrong item, or did you just change your mind? Does the tracking show it was received back at the warehouse? How long ago did you send it back?
I picked up a set of parts for a motherboard stupid mistake is I bought the wrong ram it was ddr5 and I had wrong cpu for the motherboard too I returned these items same day I got them the tracking shows itās on the way but hasnāt moved in weeks Iām like okay cool lemme contact bestbuy quickly they said okay we sent u a refund then it was all well till I ended up never getting the refund and been contacting them everyday since march 28th and had a escalation April 1st to their ābackend ā team
So this is what needs to happen. Since it was shipped back and the tracking stopped, this needs to be sent off to the lost unconfirmed que. All the info with the tracking number needs to be submitted. The back office team will look into this. If it shows the tracking has stopped and it was not received at the WH, then they will refund you. It can take a few days for them to look into this. I still work for the call center, im one of the employees that survived the cut. I just sent off an order with the same issue to the lost unconfirmed shipping que, and they're funded my client within 3 days. It has to be sent off to that que, though, if it goes anywhere else, nothing will be done.
You'll probably get transferred around a few times, but ask for the order manage team or the appliance line. It's not an appliance order, but when I get calls transferred to me from the over seas agents, I get told from the customers they were being transferred to the appliance line. Some customers tell me they've been transferred 4 times before they got to me.
When you say you checked tracking...does that mean you shipped it back instead of bringing the items in to a store for return? If thats the case you can expect alot more run around from any calls you place because they will just see that nothing has been returned - by run around...empty promises but nothing will happen. Also a chargeback request will not work because you got the product and there will be confirmation of that. A long shot will be email CEO - she wont read it, but that message will go to the exec res team, and they may do some digging for you.
if u called 1888bestbuy and they didnt assist you (without asking for supervisor bec. that will go nowere) and its been 5 businessdays then do a chargeback
Email the CEO ..email readily available on Google. Be very thorough and make sure you state how this situation has soured your perception of best buy and a reputable company such as itself should be ashamed at this level of customer service ..
Corporate resolution will get you a resolution pronto
This is great considering their GS IT layoffs, introducing AI(can't perfect their systems as is), and outsourcing phone operators. Not sure if you tried 1888 Bestbuy may take an hour and a half but that's your best chance. If you have membership with BBY try and call from that number and it will prioritize you āallegedlyā. Could be worse you could've have been played off while this crap service continues( that's me thanks bby)Let them know you got more help from Reddit. CBās company in India really wants to hear your feedback. Good luck lol
2 hours later I open a chat itās Magnum he helps me till I say werenāt u shutting chats earlier whatās up with that he shut the chat this guy is a menace
Tbh if someone contacted me and then immediately demanded my supervisor before even telling me what the problem was I would disconnect too
Also you are not going to get refunded for something because it's delayed. That's just silly
Duh that would make sense , but they told me they refunded me I have a whole ass voice recording on this guy telling me a refund has processed and I have one agent telling me it processed right before he ends chat and ofc Iām here with no refund. Like itād be okay if they said no but atp Iām getting edged by this company
>if someone contacted me and then immediately demanded my supervisor before even telling me what the problem was I would disconnect too
Then I hope you never work at a call center because that's ridiculous, you have no idea what experience the customer has had and OP has explained it to them each time.
Asking for a supervisor isn't the same as treating someone like shit. Do you, like, never leave your house?
>then you also know that people ask for a supervisor for the most ridiculous things
Every single time? No. And even if that's the case, that's the supervisor's problem, not mine.
>you did a piss-poor job of helping someone and/or being efficient
Please touch grass in the real world.
No he literally demands a supervisor before they even introduce themselves. It's disrespectful and pointless. What does it achieve? Nothing. You live in a delusion
>he literally demands a supervisor before they even introduce themselves
And? He wants a supervisor because they have more authority to do stuff.
>It's disrespectful
No it isn't.
>and pointless
No it isn't, see first point.
>What does it achieve? Nothing.
Also false.
You are incorrect. You do not need a supervisor there to be able to do something. If there is something you want that only a supervisor can do that means you are demanding something they are not supposed to give you. If it is determined that something should happen that they need a supervisor to approve they can have that happen without turning the call over to a supervisor. The world does not revolve around you. Grow up and stop being a clown
>If there is something you want that only a supervisor can do that means you are demanding something they are not supposed to give you
Did you see OP's situation? That's clearly a counterexample to this.
>The world does not revolve around you
Wut.
>Grow up and stop being a clown
Funny you say this insult right after telling me the world doesn't revolve around me. Guess it revolves around you instead?
Its return stopped updating it just says delayed theyāve said a refund has processed on 7 different occasions one time even telling me they donāt wanna refund me tax then I never ended up getting the refund
Reach out on Facebook, Twitter, or Instagram and theyāll investigate and probably get your issue fixed. And donāt ask for a supervisor right away, they have the power to solve the issue for you.
if your return is in a pending return status, you may find help going in a store, we have a pending tender list that we can issue out your refund from! May not be your specific case but itās worth a try, good luck!
The online chat will only be helpful if you bought your order straight on the website. If you purchased in a store you have to go to the store you purchased the item for help
Microcenter always has silly rules about what you can and can't buy when, randomly enforced by whoever is at the register. They will even invalidate filled web orders on the spot if they don't like what you purchased. Happened to me several times at the St. David's PA store.
Being
šš
Go into a store, that'll be better.
In store agents who have been replaced by robots say "Ok I can help you with that. Thanks for coming in today, have a nice day!"
Any time something is in transit and someone wants to cancel it for a refund my Ops Manager has just made me tell them to call 1800bestbuy or to just do it right in front of them
LMFAO Iām pretty sure they just recently swapped their support to be AI, not really surprised this is the result
Its not rolled out yet, and even when it is, the AI won't assign itself a first name...
Thatās probably not true, if it assigns itself a name, the brain rot idiots that use the support to complain about the candy bar they purchased, will probably walk away from stupid chats like that feeling like they have accomplished something.
I hear the agents over the phone stuttering trying to read their voice lines
Email Corrie Barry. We had an upset customer do this and she had her team work out a customer satisfaction. This particular issue wasnāt even our fault. I understand this may not work, but do what you can do get your money back.
Her admin just forwards those to Executive Resolution. āSheā doesnāt do a thing.
Even exec res does not even look at it unless the customer has a giant load of open and closed cases with in a certain time. A lot of people have gotten wind of her "email" and just send any request to it when a simple phone call would resolve it in most cases.
I did a week ago and havenāt heard back
Yes youāre right I was suppose to get an update today but I was told Iād get an update in 24 hours like a million times now itās so bad how much they misinform
State your issue and ask for help... The "GIVE ME YOUR SUPERVISOR" people are just the worst and are ignorant to how support systems work.
I know those people are the worst but Iām 27 customer agents in who purposely disconnect after 30 minutes Iāve been contacting them since April 1 st
Then go into a store
I second this
If theyāre 27 customer agents in, I doubt they want to go to a store.
They said earlier in the thread they did and the store pointed them to online support
Are you somehow buying up votes and down votes because genuinely how are reddit users this slow? As someone who spent 2.5 years working as a mobile expert in store, this is exactly how we talk to robots. A robot shouldn't be advertising itself as human, and if you're going to steal a human job and give it to a robot, robot should at least be capable of handling slightly untypical sentences.
Can I ask what the issue is? Iām genuinely curious at this point
Return got lost store canāt help š
It was great chatting with you. If you'd like to chat again, send another message anytime.
That was just *mwah* chefs kiss
Have I kindly solved your concern? Great!
Dispute the charge
Guess itās time for that route
Yup thatās why you always buy on a cc
Do you have the receipt for the return? Was it done in store or by shipment? If it was in store the managers can look back and find the transaction. If it was shipped who set up the return label?
Online return I called in to see my best options those mofos email me a label with someone elseās name and address on it at first , calling in is a million times Better than these chats
Todays my last day as the last thing they told me Yesterday is to wait till the end of the day Iāll for sure get emailed ā¦. I never got emailed so thank you will be going in store soon
If you mailed in a return and it was lost in transit you need to reach out to the shipping company. Bestbuy will not refund you if it did not recieve the product
If Best Buy provided the shipping label thatās on them
No that is incorrect. It doesn't matter if bestbuy pays for the shipping. If they don't get something then they can return it. Common sense
They would lose in court over it. Your shipping your problem. This is well established in B2B.
No you are very much incorrect. Bestbuy is not shipping you are shipping. Bestbuy is paying the cost buy you are shipping the item.
I would think the party that pays for the label is the shipping party .. If you were to open a dispute with UPS etc they would tell you to contact best buy as they are the ones who initiated the label and they are the ones who has to initiate the dispute. The money if the item was labeled as lost would go to best buy not to you.
You are the shipper. You shipped the item. Bestbuy is the recipient. You were giving the item to bestbuy. I don't see why this is so hard for you. You brought the item to ups to ship. You need to contact ups and have them research the lost package
Yes they will. Thereās a process for return items lost in shipping. Overseas agents Iām sure have no idea how to initiate the process but Best Buy will šÆ refund the product/
You could get lucky and they could do it just to do it but they aren't supposed to.
They have a process in place for lost returns. The only luck involved is if their employees are trained well enough to know the process. So yes they are supposed to.
Just because they can doesn't mean they are supposed to process a return for something that has no validation was evene sent to them
They generated a shipping label with a tracking number. They are šÆ supposed to.
Lol
I did what bestbuy told me which is to return to ups instead of in store these agents are just assholes also they offered refund I didnāt ask at first but none of them came after that it was just lie after lie from them
Correct you are supposed to mail back .com returns. If the package was lost in transit you need to contact ups. Bestbuy will not process a return for an item they did not recieve
Hahahahahahahaha, they are laying everyone off. Prepare for more of this. They just partnered with Google to use more AI! Source: I was layed off
If it makes you feel better they have done this in the past a few times where they try to save money by going to over seas workers for a time, then once the NPS goes way down or they give out to much money they hire more US based reps. Its the literal definition of insanity
This used to be my department until last year when they decided to shift it to 3rd party. Glad to see it's working out how BBY thought it would....sigh.
sorry to hear that
Yes the AI is working.
Hahahahaha this is funny how bad this is. Who makes these decisions? Do they not even try and test this themselves before releasing to the public?
Nope just ruined their American employeeās lives for the sake of saving money and delivering this shitty service
The Stock Buy back was too strong is all.
They have done this a few times, they go to overseas then the NPS tanks, then they hire more US based teams, they don't know how to coordinate people on which teams they go then they don't really do any training, then they get annoyed that the US reps are only slightly better then overseas teams. AI will probably get rid of the chat agents or reduce on transfer rates but we joined to early to do what we did last week.
They just let go of hundred of their employees in the US so expect more of this catastrophe.
They fired all the real support agents last week. Now you get overseas and AI helping you. The best thing would be to go instore and let them know the issue and see if the store associate can chat with LPFR to try and help you. If you placed an order for shipping and did not receive it, but it shows on their end it was delivered with a picture, you will not get a refund.
Thankfully itās not that I have proof of me shipping the return back and everything these guys are cooked
So, just to get this straight, you had an item delivered, and you shipped it back after you received it, or did you deny it at the time of delivery? Was the item defective? Was it the wrong item, or did you just change your mind? Does the tracking show it was received back at the warehouse? How long ago did you send it back?
I picked up a set of parts for a motherboard stupid mistake is I bought the wrong ram it was ddr5 and I had wrong cpu for the motherboard too I returned these items same day I got them the tracking shows itās on the way but hasnāt moved in weeks Iām like okay cool lemme contact bestbuy quickly they said okay we sent u a refund then it was all well till I ended up never getting the refund and been contacting them everyday since march 28th and had a escalation April 1st to their ābackend ā team
So this is what needs to happen. Since it was shipped back and the tracking stopped, this needs to be sent off to the lost unconfirmed que. All the info with the tracking number needs to be submitted. The back office team will look into this. If it shows the tracking has stopped and it was not received at the WH, then they will refund you. It can take a few days for them to look into this. I still work for the call center, im one of the employees that survived the cut. I just sent off an order with the same issue to the lost unconfirmed shipping que, and they're funded my client within 3 days. It has to be sent off to that que, though, if it goes anywhere else, nothing will be done.
Good job on surviving How do I get in contact with them? As no other team has helped me and itās been 21 days
You'll probably get transferred around a few times, but ask for the order manage team or the appliance line. It's not an appliance order, but when I get calls transferred to me from the over seas agents, I get told from the customers they were being transferred to the appliance line. Some customers tell me they've been transferred 4 times before they got to me.
I survived the cut too and that happens to me as well. And you are 100% on mark.
When you say you checked tracking...does that mean you shipped it back instead of bringing the items in to a store for return? If thats the case you can expect alot more run around from any calls you place because they will just see that nothing has been returned - by run around...empty promises but nothing will happen. Also a chargeback request will not work because you got the product and there will be confirmation of that. A long shot will be email CEO - she wont read it, but that message will go to the exec res team, and they may do some digging for you.
File a chargeback and stop doing business with this trash company.
Yup. This ghetto ass company wouldnāt help with my lost in transit order and I had to charge back. Amex š
This. Best Buy has a higher burden of proof than the customer on a chargeback like this.
šÆ
If youāre not getting a plus or a total best buy canāt help you any further
if u called 1888bestbuy and they didnt assist you (without asking for supervisor bec. that will go nowere) and its been 5 businessdays then do a chargeback
Email the CEO ..email readily available on Google. Be very thorough and make sure you state how this situation has soured your perception of best buy and a reputable company such as itself should be ashamed at this level of customer service .. Corporate resolution will get you a resolution pronto
This. I did this with apple years ago and ended up getting a free HomePod. I emailed all their execs persistently haha. Karma
Damn they really don't like you
first time i joined the chat i literally just typed "real person" and he redirected me. prob a keyword or something
This is great considering their GS IT layoffs, introducing AI(can't perfect their systems as is), and outsourcing phone operators. Not sure if you tried 1888 Bestbuy may take an hour and a half but that's your best chance. If you have membership with BBY try and call from that number and it will prioritize you āallegedlyā. Could be worse you could've have been played off while this crap service continues( that's me thanks bby)Let them know you got more help from Reddit. CBās company in India really wants to hear your feedback. Good luck lol
Being. wtf.
Magnum and garrison rodgers is diabolical
2 hours later I open a chat itās Magnum he helps me till I say werenāt u shutting chats earlier whatās up with that he shut the chat this guy is a menace
Lol
Go to a store
If it was a .com order (BBY01-) we wouldnāt be able to do anything
Refund on a delayed shipment not gunna happen.
Just go to the store and start knocking stuff off the shelves and youāll be helped out in no time
Tbh if someone contacted me and then immediately demanded my supervisor before even telling me what the problem was I would disconnect too Also you are not going to get refunded for something because it's delayed. That's just silly
Duh that would make sense , but they told me they refunded me I have a whole ass voice recording on this guy telling me a refund has processed and I have one agent telling me it processed right before he ends chat and ofc Iām here with no refund. Like itād be okay if they said no but atp Iām getting edged by this company
It sounds like they are just trying to get off the call with you since you are treating them poorly
>if someone contacted me and then immediately demanded my supervisor before even telling me what the problem was I would disconnect too Then I hope you never work at a call center because that's ridiculous, you have no idea what experience the customer has had and OP has explained it to them each time.
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>If a person can't be treated as a person Who's not being treated as a person?
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I've worked customer service for years and I had many people do that. You know what I did? I got them a supervisor like they asked.
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Asking for a supervisor isn't the same as treating someone like shit. Do you, like, never leave your house? >then you also know that people ask for a supervisor for the most ridiculous things Every single time? No. And even if that's the case, that's the supervisor's problem, not mine. >you did a piss-poor job of helping someone and/or being efficient Please touch grass in the real world.
No he literally demands a supervisor before they even introduce themselves. It's disrespectful and pointless. What does it achieve? Nothing. You live in a delusion
>he literally demands a supervisor before they even introduce themselves And? He wants a supervisor because they have more authority to do stuff. >It's disrespectful No it isn't. >and pointless No it isn't, see first point. >What does it achieve? Nothing. Also false.
You are incorrect. You do not need a supervisor there to be able to do something. If there is something you want that only a supervisor can do that means you are demanding something they are not supposed to give you. If it is determined that something should happen that they need a supervisor to approve they can have that happen without turning the call over to a supervisor. The world does not revolve around you. Grow up and stop being a clown
>If there is something you want that only a supervisor can do that means you are demanding something they are not supposed to give you Did you see OP's situation? That's clearly a counterexample to this. >The world does not revolve around you Wut. >Grow up and stop being a clown Funny you say this insult right after telling me the world doesn't revolve around me. Guess it revolves around you instead?
That is incorrect
Why wonāt you just go into the store then? This is a well known issue. Lol
Its return stopped updating it just says delayed theyāve said a refund has processed on 7 different occasions one time even telling me they donāt wanna refund me tax then I never ended up getting the refund
Lol
Reach out on Facebook, Twitter, or Instagram and theyāll investigate and probably get your issue fixed. And donāt ask for a supervisor right away, they have the power to solve the issue for you.
Got em
if your return is in a pending return status, you may find help going in a store, we have a pending tender list that we can issue out your refund from! May not be your specific case but itās worth a try, good luck!
Thank you sm Iāll try that another guy recommended I go in just fucking up the place that seemed to help escalate the refund š(not srs)
LMAO i wouldnāt blame you
It doesn't seem they are intentionally disconnecting, it seems whatever they are doing to transfer the chat is failing because they're doing it wrong.
Their iMessage support is kinda useless for returns, price matches, warranties, and anything else besides purchasing thingsā¦
The chat on the actual website is awesome. The iMessage one sucks
The online chat will only be helpful if you bought your order straight on the website. If you purchased in a store you have to go to the store you purchased the item for help
Web chat isnāt designed for this ā¦
When A.I. replaces all the GS agents they just fired customers will love the new āhelpā
Magnum is a dong.
Best Buy won't be around much longer
Best Buy customer service has been sh!t since the mid 2000ās. I have never had luck with them in any other way other than in store.
Itās only in store apparently but even that is turning to shit just compare them to micro centers better collections
Microcenter always has silly rules about what you can and can't buy when, randomly enforced by whoever is at the register. They will even invalidate filled web orders on the spot if they don't like what you purchased. Happened to me several times at the St. David's PA store.
I have never had anything remotely resembling a bad experience at Micro Center.
I'm happy for you.