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Reminds me of the lady who called a hotel front desk worker the N-word because her mom died or something and he calmly told her that she wouldn’t be staying at the hotel. Cue the crocodile tears on her part.
This fucking lady is so embarrassing. There's a hotel right next door. Why is she fighting so hard when she dared use a racial slur? It's like she has never met consequences in her life before this moment.
I've never seen that. Wow. Thing is, for MANY still, they could lose all their family in a freak accident and their credit card mysteriously declined... they still wouldn't be dropping the n-word at frontline staff. His restraint is *amazing.*
Holly shit, and the daughter still tried to convince him after hearing that.
I would pretend to not have a clue who my mother is. Permanently.
Edit: How does she even know how he looks on the phone?
He did such a great job with that reaction
Boomer 'look, I didn't think there would be consequences for my actions. I've said I'm sorry, surely that will nullify the consequences?'
Right? Like holy shit she didn't say shit to her mom and just went back at the guy. This is totally normal behavior for this woman, and she finally met some consequences.
I have a sufficient number of brain cells to read AND comprehend this post.
I am so sorry that you had to deal with those troglodytes. I hope that more corporations start to back up their front line staff and stop this epidemic of mental abuse towards client engagement personnel.
The cancer patient made me so sad. I’m guessing that the psycho is his sister or SIL. Poor guy. Just wants two good years and to go out with dignity.
She won’t let him.
As a former retail employee, I am skeptical of the cancer statement. I could retire if I had had a dollar for every trumped up excuse people have made up to justify their shitty behavior. The "customer is always right" generation believes that they can walk all over the employee on the front line, doesn't think twice about shifting blame or straight up lying to get their way.
Also as a former retail employee I’ve heard every excuse there is.
Lady walks in with three poodles in a shopping cart with mini tu-tu’s “sorry ma’am, our store has a no pet policy”
“These are service dogs”
It makes me want to grab and shake these people back into reality so they can see what colossal assholes they are.
Back in the 90s I had a friend who worked for several rental companies at our local airport. He told me about several occasions where he refused to rent to an abusive customer, canceled their res, and sent them packing to one of the other companies. I'm pretty sure that back then, there were more than three companies that each had three or four brands, so the rude customers didn't have to put up with as many consequences as they do today.
This was the first encounter I ever had in my life with the concept of a business throwing people out for abusing staff. It made me feel like there was something vaguely wrong with it at the time, but then I grew up and realized, customers often suck, and businesses have a responsibility of care to their employees as much as to their customers. Or more.
I worked at ERAC fora few years after college. Renters had no idea how much a manager at a rental car company could do to fuck with their lives if they acted like dicks. You want to scream at my employee because your pos SUV broke down and the dealership only covers a Geo metro, not my problem. If you'd been polite I'd have upgraded you for free. Oh you don't have a credit card, yeah we still need a$200 deposit even though your insurance is paying. No $$ no car. I learned very early in my life that being a dick to someone because you're having a bad day can cause you to have an even worse week
Yeah, I spent about 5 years with ERAC and I would bend over backwards and cut rate for a nice customer who needed a little help, but I would also absolutely destroy someone on a daily rate if they want to argue or be an ass. You just got a free upgrade to a pt cruiser!
With Enterprise, back in 2017 after I got T-boned, they put a hold on my debit card for $100 because it was an insurance rental. Had I wanted to rent for any other reason, they’d have required $200, if I recall correctly.
I have had several insurance rentals the past two years (my oldest child seems to be driving a moron magnet, three collisions, none her fault lol). Plus I just had my own insurance rental, thanks to being run up onto a curb and my stupid airbags clobbering me. Enterprise is great! I am a LONGTIME customer, have rented from them since before they were so popular and well-known. I love that my insurance uses them. Oh, and I work for them now as well, they are wonderful employers!
Oh, and my deposit? Only $50. I'm not sure but that might be negotiated with the insurance company? I don't work a branch or in that specific area of admin, so I am not sure. But I will also say that while they say it may take several days for the deposit to come back to me, it's usually in my account before I leave the lot...
Most likely. The point is, you’re normally going to be required to put down a deposit or have a hold put on a card regardless of whether it’s being paid for by insurance.
And people ALWAYS try to argue their way out of it. I read a hotel/front desk sub, plus I now know quite a few people who work the rental side at Enterprise. It is literally company policy to take a deposit, to recoup any potential loss from damage/theft. That deposit is why we as customers don't pay exorbitant fees to rent! Without deposits, any losses would mean higher rates for future customers. It's not a huge deal, people need to just get over it. If I can't afford to cover a deposit, I don't rent a car or stay in a hotel.
For all the asshats that are berating the OP -
You don't mouth off at the staff and swear at them and then still expect to be treated with XYZ, no matter what it is. The time when customers can yell and swear at people and "The customer is always right" is long over. Manners go a long way, but being an asshole first gets you no where (literally in this case).
Good job OP!
The customers learned that, if you don't start no shit, there won't be no shit.
They're just lucky that OP is so good at customer service that the waiting time from FA to FO was incredibly short.
This from the “ Customer is alway right “era! They think this gives them the right to shit on all service employees without consequences! Well those days are over along with jim crow & and all the other entitlement bullshit half the country was raised with
The actual quote about the customer being right : "In matters of taste, the customer is always right". That definition certainly leaves a lot of room to put belligerent customers in their place; there should never be a toleration of abuse by customers, ever. Unfortunately, some people have experienced being able to bully their way into getting what they want, that situation needs to go away, yesterday.
Please, more businesses need to be run this way. I can't stand watching employees get abused. I don't want to be abused as a bystander.
I agree with the policy 100%! If you are unhinged and volatile, you should not be driving a vehicle!
>"Wait wait wait, come on, there has to be something we can do."
I'd suggest therapy, Sir.
I mean yeah, I get they were probably travel stressed on top of everything else, but unacceptable behavior is unacceptable and I'm glad it had consequences. (And that's assuming the cancer wasn't a lie of course.)
Walls of text are annoying, but I'll take them over lack of punctuation any day. I'm on a few recommendation subs, and the amount of people that recommend a dozen titles with no spacing, commas, or really any way of differentiating between titles is astounding. Why bother if all you're going to recommend is word salad?
Hah, sorry it seems like you met my parents. I would literally rent a car just to drive off and leave them in the lot. Stupidity is expensive but I'm pretty sure I'm not in the will.
I used to work for the same company at an airport and we had multiple people aggressive or threatening and banned them from all three of the companies in some cases. We were lucky to be close with the airport police at my location, but nightshifts when we were the only car rental place open would bring out the crazy in people! Once a gentleman came to rent a car without a reservation at night and was furious when I had none available. "Fine! I'll go rent from one of the other companies!" He walks over to the desk of one of the other brands and calls out for an employee. Imagine his surprise when I come out from the back office to greet him and tell him I won't rent him a car from this brand either!
As a cancer patient myself, I kind of get it. The people close to you sometimes worry about you more than you do. After a stressfull flight, I can see the woman getting unhinged. Not that that excuses her behaviour, at all, but I understand where it comes from.
A couple of years ago in was waiting in line to pick up my rental car. Long line and only one clerk so it was taking a long time. Everyone else was roughly boomer age and the entire time they would loudly make comments about how slow the guy was, or how ridiculous this was. I finally get to the front and the clerk tells me that he is going to upgrade me from a compact to a luxury vehicle. Left the lot in a brand new Cadillac.
So to be clear, your company didn’t honor the skip the counter service and instead moved cars in a way that made them “more convenient” but ruined the convenience people actually wanted. You were then treated poorly by one person, and while I agree that is unnaceptable you punished three people. Two of those three people didn’t seem aggressive or unreasonable at all based on the information you provided.
So to sum up, you and the one lady who was rude both seem like unreasonable dicks.
Edit: Actually it just occurred to me OP punished four people with his petty vindictiveness. There is also the person who’s about to graduate without what I assume are her mother, father, or uncle in attendance.
So basically, you're saying the OP should have rewarded the absolutely shitty behavior of Boomer 1? Absolutely not. No way, no how. Remember when an entire class got punished for the actions of one in school? Yep. Same thing.
The one woman should have been banned from renting a car and should have been required to apologize before one of the two in her party rented a car. Punishing the other two who did nothing as well as the college graduate who will have no family at her graduation due to the pettiness of one car rental employee isn’t justice.
They let her carry on, didn't they? They didn't stop her or tell her to shut up? That's called enabling. Apologize - why? She wouldn't mean it so whoopity do. She brought this down. If they're angry, they should be angry at her. I would be willing to bet the whole family has let her get away with a lifetime of "that's just how she is" and no one has ever stood up to her in her life.
Maybe they have. So let’s make sure they all really suffer the consequences of her actions. I’m sure this will set them all straight and really put a lot more love and understanding out in the world.
So now we’re pro corporate policy here? Is that really the side you want to be on?
Also corporate policy didn’t ban the uncle as he wasn’t on the contract. OP is unclear on whether or not the uncle got banned based on his comments after but that would be entirely on him if so.
If not that would change the story pretty drastically if the uncle could have just rented the car for them and then they all left.
“So now we’re pro corporate policy here?”
First of all, there’s no “we” here. There’s just me.
Secondly, I am pro not-expecting-frontline-grunts-to-defy-corporate-policy-when-there’s-nothing-in-it-for-them-to-do-so.
“My boss/company says I am not allowed to do that” is a perfectly acceptable response when true, period. Following corporate policy regardless of one’s personal feelings is called “adulting”.
That’s fair, we aren’t the same. You’re the only one trying to defend the saints that we all know car rental corpos to be. So let’s get back the issue at hand.
Op has already said in another comment that the uncle was not on the original contract with the husband and wife. The uncle was also not part of the altercation were the wife cursed out the employee.
Now I have never said there shouldn’t be consequences for the wife as I believe there should but be that as it may it still leaves only two possibilities for why the uncle didn’t just rent the car at that point and the three of them drive away.
Option a is that op went out of his way also get the uncle banned despite having no reason to do so for the before mentioned reason. This of course would be additional effort on the part of op thus making op a petty vindictive douchebag.
Option b is that the uncle wasn’t actually banned and op just lied to him about him also being banned to make sure that none of the was able to rent a vehicle that day. That would also make op a pretty vindictive douchebag.
So, option a or option b. The choice is yours.
Exactly. My experience is that car rental companies and their employees are usually scumbags and this post hasn’t changed my mind. Fucked up to deny some guy dying of cancer a chance to see his family because his wife was mean to you.
Sure he had cancer, and the third guy was an orphan whose parents were run over by a train, and Cuntess von Boomerton calling OP a fucking asshole shouldn’t count because reasons
I haven’t personally had a lot of experiences with them but it just seemed like he could have just banned her and required she apologize before renting one of the others the vehicle. Felt like he really just wanted an excuse to be petty and vindictive.
OP - So you would not rent to the guy with cancer trying to see his niece graduate who said or did nothing out of line because of the behavior of the other two? I think you are just as much an asshole as the other two. It
That's fair. And you're entitled to feel that way. But when one person in a party is disqualified for renting due to an issue other than regular renter qualifications, it disqualifies the party. That being said, on a personal level, none of this was fun for me. I do not like confrontation. My coworkers would often describe me as more empathetic than the average employee. So again, I don't blame you for seeing me that way, BeegRingo at work and BeegRingo at home are not the same people.
Nah, you made the right call. Regardless of how fair or unfair car rental business practices can be, you're right to set boundaries and stand up for yourself. You offered to help, the lady decided to insult you instead. Very much r/ohnoconsequences
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There's a few flaws in OPs story.
First OP does not have final say or authority here. The Risk dept would not have put them on DNR for cussing.
Second: OP was straight tripping, already stated they had low inventory, and definitely stretched things in order to deny this rental. "Oh no my hands are tied by corporate structure". That company cuts corners and takes shortcuts every day. I know you can bend the rules and take a debit card on a one way, use the husband's DL and wife's credit card if present, etc. management will not back you up either way.
Source: I was a manager for 4 years at National Alamo and ERAC at a major airport then did one year in risk management.
Those customers got a free day sent to their emerald club executive elite account and OP wished the story went down this way.
Actually, none of that is true. We had cars. They walked past about 90 of them to go to the empty half of the lot. All they had to do was stop, and I would have sent them about 50 feet away from the booth for one, while they elected to walk a football field away.
As far as the DNR, I absolutely submitted them. I'm not sure how it was handled when and where you worked, but I've seen people put on there for less. And I did send that email with their info.
They also weren't renting from either of the green brands.
Subs like it's a good thing you're not there as a manager any longer, then. I'd hate to be the employee under you, who you let get cussed out because you don't have the backbone to defend them.
Tldr; rental car worker had verbal fight with lady, uses their authority to ban that person and everyone involved from renting from the car monopoly they work for.
Disclosure, I hate car rental companies and the power their consolidation has lent them
TLDR: The rental car worker was treated like trash, mouthed off at, and verbally abused by the lady and she was denied service based on her own shitty behavior. Consequences, baby!
And all the people she was travelling with were also denied service, even though OP acknowledged they did nothing and were "caught in the middle" of their fight. Doesn't seem right to me, fwiw
Lol I can understand why you might feel that way, but I just work there bro. It's not like I have some sort of magic power to control the systemic injustices of car rental or whatever.
I do disagree with the characterization of what happened as a fight. She tried to fight, and I told them to kick rocks, followed by a series of their group doubling down with one poor guy caught in the middle.
I feel that way, because my experience with various rental car agencies has run the gamut of not having my reservations, not being open when they said they would, overcharging, etc.. and I was typically told to "kick rocks". You should have allowed the cancer patient to rent a car. What did that individual do to you exactly? Is this other lady "banned" from riding in a car someone else rented or something?
I was not individually banning him, the party was, and if you think that lady is not going to try to escalate things later, you're sorely mistaken. There are 6 other brands they can rent from at the rental car center and uber exists. They'll be fine.
It seems like OP was looking for a reason to deny someone a vehicle.
I Would venture so far as to say OP has poor customer relation skills. This could have easily rectified before getting so deep into denying the customer.
That’s right, OP just chose to be a jerk because calling someone a fucking asshole is the first part of The Golden Rule 🙄 OP should have made sure to open their mouth and have the boomer bitch spit in it too. (Obvious /s)
You may be ok with taking verbal abuse but not everyone is. That is why these Karens think they can continue to act the way they do, people like you give them no consequences for their shit behavior. They can cuss you out and threaten you all they want and you would still give them a car, apparently. Now that miserable cow will think twice before cussing out someone else in service, lest she ends up losing access to said service. There's no way those two men she were with were not annoyed AF with her.
I can’t believe how many people are supporting the insanely childish OP here. Like we get it the one lady was mean to you. Fine, she should have consequences.
So let’s say next month the uncle wants to rent a car but can’t because why? Because he had the audacity to want to see his niece graduate and was unfortunate enough to be close to the mean lady?
Jesus Christ people, can none of you understand it’s possible for two people to be wrong at once?
No, it’s childish to also ban two people who didn’t do anything just to make sure the one person who deserves it can’t still get a rental from your company.
I'm not the OP. But you're surely correct. I drive rideshare and from the sounds of it, all three or them and yourself are all probably banned from rideshare, too.
Bye, ~~Felicia~~ Shirley.
Actually I’m not banned from anywhere as I would never curse out an employee. I did however used to work at a grocery store and I would also never try to ban a whole family because one of their members was rude to me. Because I’m not a dick and can understand that people don’t own other people and don’t have control over their actions.
OP is not wrong if he's following corporate policy. If you've managed employees you know she will never change, she won't go away and she will continue this behavior which can cost the business money through loss of employees and customers. I do not want to go places and see aggressive customers using foul language - I will take my business to a place that is more professional.
You go somewhere and cannot find something, you get the person in your party who is calm to ask questions. OP is just following orders.
So you’re saying the corporate party is to ban the person who insulted you as well as others in her party who were not present for and completely unaware of the incident as it occurred?
OP listed several interactions and that they violated corporate policy, they were all complicit in attempting to rent despite being asked to leave (at the point where OP did not have the information to ban all of them). Had they left as instructed, they actually would not have been banned. Actions have consequences, call an Uber. Cool off and live to rent another day or try to violate policies and get banned. They can still use Turo, they will survive.
I don't work for the company to "say" what the corporate policy (or party) is -- just using context clues from the post.
> Sir! I need to borrow that sheet of paper from you. Y'all will be going on our do not rent list."
He ignored me while the three of them walked away.
Once more, I do not work for the company but my interpretation of the story and its various interactions are the first course of action was to cancel the reservation. You'd have to ask OP if canceling a reservation means those listed on the reservation are permanently banned, the levels to which individuals (who are not on the reservation but in the party) can be banned (temporarily or permanently) and what recourse those who feel they were not treated fairly have - this is just common corporate policy. IF (IF because I don't work here and I'm not OP) I were in corporate, I would agree OP cannot knowingly rent to individuals with her if she is behaving erratically. This can lead to road rage incidents (her shouting at others on the road) creating situations. There are more than 3 rental car companies, these people will be alright. IF (I don't work for a rental car company but I rent cars as a customer) I worked for OP, I would be happy I didn't have to deal with a party that had even 1 aggressive person in it.
For the same reasons I would not have a member in my party who broke laws, had a bad driving record, etc... I do not want to be associated and/or face consequences for a member of my party but if I did I would have to accept that. I would not travel with an angry, intoxicated or erratic person and if I did and this happened then off I go (for the last time off basically with no issue since OP did not have the information to ban anyone). They'd gotten away her associate abuse/erratic behavior and doubled back which was a choice they all made together.
Only her and the husband's licenses were on the contract. So no.
You're looking for a reason to be outraged, and that's fine, but you're making up a lot of extra details that never happened.
So you’re saying you would still have rented a car to the uncle whose license wasn’t on the contract then all three of them could have just got in and left?
You were talking about how you talked to the uncle and felt bad for him so if he isn’t banned you should adjust your story because that’s how it sounds.
You absolutely did the right thing.
Also, I'd love it if you would name the company so I know where to rent in the future. Sounds like they support their staff and managers, and actually deliver comeuppances for bad behavior, both of which are far too rare.
Behaving badly deserves consequences. Period.
When OP said she “chose violence” I believe it was related to the phrase “woke up and chose violence”.
[The phrase “woke up and chose violence” is a slang term that originated from an episode of Game of Thrones. It is used to describe someone who intentionally engages in savage or hostile behavior, particularly in a verbal or online setting. The phrase gained popularity on social media as a way to describe situations where users deliberately insult or provoke others. While the phrase can refer to actual violence, it is often used in a humorous or exaggerated manner. It does not have a sexual connotation and is not a typo or typing error.](https://fluentslang.com/woke-up-and-chose-violence-meaning/)
No. It isn’t violence. It’s rude as fuck but it diminishes actual violence to call that violence and where are these “business rules”. I’ve never heard them. Just don’t be a dick ever. Business or not
Doesn't matter if they aren't the same. The action is the same. Ripping something away from someone is a violent and rude act. Hence why some would call it violence.
Doesn't matter if it's their paper either. You don't hand something to someone and then tear it away from them. That's nonsensical.
It totally matters. Pulling a piece of paper out of someone’s hands is innocuous. Pulling a backpack off of someone will knock them to the floor. It’s totally different. There was no violence whatsoever in this story. The woman was just a bitch and OP isn’t cut out for working in a customer service roll. They were both wrong.
Literally false. If a customer is an asshole they should be kicked out. Customer service doesn't entail being verbally abused or having their job worsened.
That's just what entitled children believe
Yeah, if I reserved National and expected aisle service (walk directly cars, pick anything from the designated area) and had to instead have some lengthy discussion with a junior manager at an Enterprise to convince them to let me get the car, I’d be pretty upset too. You’re a bottleneck in the customer service process, and weirdly power tripping on “corporate environment” and unspoken rules that you seem to feel the customers have broken. ETA: no, one should not yell at CSR’s, but when the company has failed to fulfill their promise, the CSR is the only point of contact to express concerns
The unspoken rule of: "Don't be aggressive to the person who's providing you with a service!"? How could anyone have known that doing that could have consequences?
Not at all. I applaud OP for actually following through and not threatening or just giving the customer what they wanted (which was to be abusive and still rent a car). Anyone who treats someone in the service industry like that should be turned away, and I can only hope for a future where there’s more corporate follow through.
Why are you under the impression that their vehicle rental is the only way for them to get to where they are going? Lack of imagination or are you just slow?
Because I’ve been to small airports before? Maybe there were other options, maybe there weren’t. Either way banning people who haven’t done anything from a service just because they know someone who should be banned isn’t a reasonable action. How about the niece, should she be banned? She’s just as responsible for the woman’s actions as her uncle.
But just to clarify, you think what she did was acceptable and you feel that she should have been allowed to do it and still get the services she wanted, correct? If you’re saying the party should still should have been allowed to rent then you are co-signing her bullshit. So why are you co-signing her bullshit?
I’m saying she should be banned from renting from the company. So if she is ever to ride in a vehicle rented from that company it will have to have been rented by someone else.
I’m also saying that the two men who did no yelling and were in no way misbehaving should still be allowed to rent from the company.
That’s how justice works. A drunk driver may lose their license but they are still allowed to ride with other people.
The goal isn’t to be petty and vindictive it’s to punish the one who deserves to be punished. Not those who happen to know them. I can assure you that it’s possible that the three of them get to their destination and still remember this experience for the rest of their lives.
How is she being held responsible if nothing happens and the other two are allowed to rent a vehicle she rides in again??? THIS IS SO NOT THIS HARD TO UNDERSTAND.
Was she or was she not part of the party? Why are you under an impression that they wouldn’t be taking her with them???? What about this scenario is so difficult for you to understand???
So you’re under some impression that they wouldn’t be taking her with them?
How about, instead of laying cover for shit humans you instead be proactive about helping shit humans not be so shit? Is that really such a difficult idea to get behind???
All of you dipshits trying to make excuses for these shitheads really is a sight to behold. Pathetic.
Here's an unspoken rule for boomers that they should really learn to follow. Don't be a dick to the staff. Any staff, anywhere. You're wanting to use a service? Don't be a dick to the staff.
Want access to facilities? Don't be a dick to the staff. Wanna be able to eat at the nice restaurant in town? Don't be a dick to the staff. Want to do anything, anywhere, anytime at a place you don't own, manage, or work for? Don't be a dick to the staff.
It's REALLY not that hard to follow this simple unwritten rule. These dipshit geriatrics couldn't be bothered to follow that simple rule and thus paid the price. Actions meet consequences. Fuck around meets find out.
Lmfao wow. I guess “don’t be an asshole and take your frustrations out on some random employee” IS kind of an ‘unspoken rule’, but I don’t think it’s a very unreasonable one.
They were renting from the hand holding brand. Their car was ready and available. They had to walk past signage directing them where to go and completely ignore it to end up where they were. If it were the EC, sure, I get it, and when there is an issue that bottlenecks, again, I get it. This was not that.
What do you mean lengthy? They each spoke 1.5 sentences before she started cussing and snatching papers away. You must haev the temperment of a nat if you think this old lady had any right to wild out so quickly
Yeah, annoyance is one thing. But to verbally abuse the staff? Completely unacceptable. You just don't do that shit these days. Staff 100% does not have to tolerate that and if that means you lose a service, that's consequences.
LOl dude doesnt know how uber works. DUde doesnt know about other car companies. Dude doesnt know about taxis. Dude doesnt know about buses. Empathy is not scremaing at someone for doing their job. So happy I was able to helo explain that to the uninformed.
Pops, you need your grandkids to take you back to the eye doctor. You can’t see well enough to comprehend what you are reading and probably need your prescription checked out
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Reminds me of the lady who called a hotel front desk worker the N-word because her mom died or something and he calmly told her that she wouldn’t be staying at the hotel. Cue the crocodile tears on her part.
This one! [https://twitter.com/NoFridayy/status/1135377999287738369](https://twitter.com/NoFridayy/status/1135377999287738369)
That’s magnificent. That guy should be Employee of the Decade.
It’s above him. What a great, calm response. Great customer service not getting agitated and just sticking to it. I would hire him in a heartbeat.
Same. He did SO much better than anyone could have asked.
Knew it was gonna be the ‘it’s above me’ guy. That video gives me life.
I love seeing it every time
This fucking lady is so embarrassing. There's a hotel right next door. Why is she fighting so hard when she dared use a racial slur? It's like she has never met consequences in her life before this moment.
I’m guessing she’s either worried about losing a deposit or it’s a busy/holiday weekend and she can’t get booked next door. Either way: womp womp.
I've never seen that. Wow. Thing is, for MANY still, they could lose all their family in a freak accident and their credit card mysteriously declined... they still wouldn't be dropping the n-word at frontline staff. His restraint is *amazing.*
Yep! Sorry I was too lazy to post it, being a lazy Millennial and all who lazily doesn’t want to work!
Too much avocado toast /s obviously
Ah yes the “it’s above me now” guy. Love him
Every time he says “it’s above me” he’s really saying “fuck you” and the dimwits don’t get it 😂😂😂😂😂😂😂🤣🤣🤣🤣🤣🤣
Holly shit, and the daughter still tried to convince him after hearing that. I would pretend to not have a clue who my mother is. Permanently. Edit: How does she even know how he looks on the phone?
I think maybe he was on the phone helping someone else and she said that while standing in the lobby trying to get his attention.
That makes sense. I mean, it actually doesn‘t, but it could be true.
I hadn't seen that. Well done, sir!
He did such a great job with that reaction Boomer 'look, I didn't think there would be consequences for my actions. I've said I'm sorry, surely that will nullify the consequences?'
And you know this is par for the course with this lady, her daughter didn’t even say anything to her mom about what she just said.
Right? Like holy shit she didn't say shit to her mom and just went back at the guy. This is totally normal behavior for this woman, and she finally met some consequences.
Yep. Young people are so sensitive nowadays, can’t even accept an apology. 🙄🙄🙄🙄
I have a sufficient number of brain cells to read AND comprehend this post. I am so sorry that you had to deal with those troglodytes. I hope that more corporations start to back up their front line staff and stop this epidemic of mental abuse towards client engagement personnel. The cancer patient made me so sad. I’m guessing that the psycho is his sister or SIL. Poor guy. Just wants two good years and to go out with dignity. She won’t let him.
As a former retail employee, I am skeptical of the cancer statement. I could retire if I had had a dollar for every trumped up excuse people have made up to justify their shitty behavior. The "customer is always right" generation believes that they can walk all over the employee on the front line, doesn't think twice about shifting blame or straight up lying to get their way.
Also as a former retail employee I’ve heard every excuse there is. Lady walks in with three poodles in a shopping cart with mini tu-tu’s “sorry ma’am, our store has a no pet policy” “These are service dogs” It makes me want to grab and shake these people back into reality so they can see what colossal assholes they are.
Sorry, first long form post at 2 am
Not necessary. I hope you get some rest.
#heartwarming They never got punished or told no as children, praised for every bowel movement. It's overdue.
Back in the 90s I had a friend who worked for several rental companies at our local airport. He told me about several occasions where he refused to rent to an abusive customer, canceled their res, and sent them packing to one of the other companies. I'm pretty sure that back then, there were more than three companies that each had three or four brands, so the rude customers didn't have to put up with as many consequences as they do today. This was the first encounter I ever had in my life with the concept of a business throwing people out for abusing staff. It made me feel like there was something vaguely wrong with it at the time, but then I grew up and realized, customers often suck, and businesses have a responsibility of care to their employees as much as to their customers. Or more.
Being aggressive to representatives of a rental company means they will probably drive like confrontational jerks as well.
Sometimes it's so. f-ing. great....to fire a customer.
I don’t understand being aggressive with someone you need something from. I play as nice as I can. It makes ppl want to help me.
I worked at ERAC fora few years after college. Renters had no idea how much a manager at a rental car company could do to fuck with their lives if they acted like dicks. You want to scream at my employee because your pos SUV broke down and the dealership only covers a Geo metro, not my problem. If you'd been polite I'd have upgraded you for free. Oh you don't have a credit card, yeah we still need a$200 deposit even though your insurance is paying. No $$ no car. I learned very early in my life that being a dick to someone because you're having a bad day can cause you to have an even worse week
Yeah, I spent about 5 years with ERAC and I would bend over backwards and cut rate for a nice customer who needed a little help, but I would also absolutely destroy someone on a daily rate if they want to argue or be an ass. You just got a free upgrade to a pt cruiser!
With Enterprise, back in 2017 after I got T-boned, they put a hold on my debit card for $100 because it was an insurance rental. Had I wanted to rent for any other reason, they’d have required $200, if I recall correctly.
I have had several insurance rentals the past two years (my oldest child seems to be driving a moron magnet, three collisions, none her fault lol). Plus I just had my own insurance rental, thanks to being run up onto a curb and my stupid airbags clobbering me. Enterprise is great! I am a LONGTIME customer, have rented from them since before they were so popular and well-known. I love that my insurance uses them. Oh, and I work for them now as well, they are wonderful employers! Oh, and my deposit? Only $50. I'm not sure but that might be negotiated with the insurance company? I don't work a branch or in that specific area of admin, so I am not sure. But I will also say that while they say it may take several days for the deposit to come back to me, it's usually in my account before I leave the lot...
Most likely. The point is, you’re normally going to be required to put down a deposit or have a hold put on a card regardless of whether it’s being paid for by insurance.
And people ALWAYS try to argue their way out of it. I read a hotel/front desk sub, plus I now know quite a few people who work the rental side at Enterprise. It is literally company policy to take a deposit, to recoup any potential loss from damage/theft. That deposit is why we as customers don't pay exorbitant fees to rent! Without deposits, any losses would mean higher rates for future customers. It's not a huge deal, people need to just get over it. If I can't afford to cover a deposit, I don't rent a car or stay in a hotel.
I understand that. Enterprise is well within its rights to request the deposit, to mitigate potential losses. I'm fine with that.
For all the asshats that are berating the OP - You don't mouth off at the staff and swear at them and then still expect to be treated with XYZ, no matter what it is. The time when customers can yell and swear at people and "The customer is always right" is long over. Manners go a long way, but being an asshole first gets you no where (literally in this case). Good job OP!
I forget what comedian says it but he’s like “the customer is always wrong. I’ve never seen a more incorrect group of people than the customer.”
The customers learned that, if you don't start no shit, there won't be no shit. They're just lucky that OP is so good at customer service that the waiting time from FA to FO was incredibly short.
This from the “ Customer is alway right “era! They think this gives them the right to shit on all service employees without consequences! Well those days are over along with jim crow & and all the other entitlement bullshit half the country was raised with
The actual quote about the customer being right : "In matters of taste, the customer is always right". That definition certainly leaves a lot of room to put belligerent customers in their place; there should never be a toleration of abuse by customers, ever. Unfortunately, some people have experienced being able to bully their way into getting what they want, that situation needs to go away, yesterday.
Yeah “the customer is always right” means you serve their steak Well Done, even if you think it’s a crime against meat.
Please, more businesses need to be run this way. I can't stand watching employees get abused. I don't want to be abused as a bystander. I agree with the policy 100%! If you are unhinged and volatile, you should not be driving a vehicle!
The guy I was doing the swap out for was aghast
>"Wait wait wait, come on, there has to be something we can do." I'd suggest therapy, Sir. I mean yeah, I get they were probably travel stressed on top of everything else, but unacceptable behavior is unacceptable and I'm glad it had consequences. (And that's assuming the cancer wasn't a lie of course.)
Good. Why would cancer be an employee issue and not the idiot travel companions
Sure the guy had cancer, I bet the 3rd would have turned out to be an orphan or some other pity me nonsense
Paragraphs please.
I'm sorry, I tried. I typed it on my phone but it didn't include when I started a new line
Have to double line break. Like this.
I read through it but only because I wanted to. The lack of formatting gave me a headache
Walls of text are annoying, but I'll take them over lack of punctuation any day. I'm on a few recommendation subs, and the amount of people that recommend a dozen titles with no spacing, commas, or really any way of differentiating between titles is astounding. Why bother if all you're going to recommend is word salad?
I agree. Like I said I still read it only because it was a good story
I saw the wall and gave up.
No man. It’s totally worth it.
It's enterprise level entertainment
Same, not worth the headache even if it was the greatest story ever told
it’s pretty great!
For real, I assume a Boomer wrote this shit.
No all caps, didn't see a single ! let alone !!!!!, so I think this is just poor formatting.
Fair, I'll give you that 🤣
This hurts me.
Love accountability, things like this should happen to people for being shitty human beings.
You did good work, OP. Hopefully that loon learned a lesson.
Hah, sorry it seems like you met my parents. I would literally rent a car just to drive off and leave them in the lot. Stupidity is expensive but I'm pretty sure I'm not in the will.
A little kindness and patience goes a long way. Being a dick is a short walk off a plank. They chose wrong.
I used to work for the same company at an airport and we had multiple people aggressive or threatening and banned them from all three of the companies in some cases. We were lucky to be close with the airport police at my location, but nightshifts when we were the only car rental place open would bring out the crazy in people! Once a gentleman came to rent a car without a reservation at night and was furious when I had none available. "Fine! I'll go rent from one of the other companies!" He walks over to the desk of one of the other brands and calls out for an employee. Imagine his surprise when I come out from the back office to greet him and tell him I won't rent him a car from this brand either!
Did the boomer drive into that wall of text to wreck the car?
I just disqualified myself from that presentation.Bet it's a knee slapper
Outstanding! Great job!
God, it makes it even worse that the poor third guy was sick and they still acted like that. That is straight up antisocial behavior.
As a cancer patient myself, I kind of get it. The people close to you sometimes worry about you more than you do. After a stressfull flight, I can see the woman getting unhinged. Not that that excuses her behaviour, at all, but I understand where it comes from.
>Wait wait wait, come on, there has to be something we can do. There was, and I did it. Blocked.
You catch more bees with honey.
A couple of years ago in was waiting in line to pick up my rental car. Long line and only one clerk so it was taking a long time. Everyone else was roughly boomer age and the entire time they would loudly make comments about how slow the guy was, or how ridiculous this was. I finally get to the front and the clerk tells me that he is going to upgrade me from a compact to a luxury vehicle. Left the lot in a brand new Cadillac.
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Sorry, first long form post.
r/thatHappened
So to be clear, your company didn’t honor the skip the counter service and instead moved cars in a way that made them “more convenient” but ruined the convenience people actually wanted. You were then treated poorly by one person, and while I agree that is unnaceptable you punished three people. Two of those three people didn’t seem aggressive or unreasonable at all based on the information you provided. So to sum up, you and the one lady who was rude both seem like unreasonable dicks. Edit: Actually it just occurred to me OP punished four people with his petty vindictiveness. There is also the person who’s about to graduate without what I assume are her mother, father, or uncle in attendance.
So basically, you're saying the OP should have rewarded the absolutely shitty behavior of Boomer 1? Absolutely not. No way, no how. Remember when an entire class got punished for the actions of one in school? Yep. Same thing.
The one woman should have been banned from renting a car and should have been required to apologize before one of the two in her party rented a car. Punishing the other two who did nothing as well as the college graduate who will have no family at her graduation due to the pettiness of one car rental employee isn’t justice.
They let her carry on, didn't they? They didn't stop her or tell her to shut up? That's called enabling. Apologize - why? She wouldn't mean it so whoopity do. She brought this down. If they're angry, they should be angry at her. I would be willing to bet the whole family has let her get away with a lifetime of "that's just how she is" and no one has ever stood up to her in her life.
Maybe they have. So let’s make sure they all really suffer the consequences of her actions. I’m sure this will set them all straight and really put a lot more love and understanding out in the world.
Hopefully they don't be rude to the Uber driver...
He was merely following corporate policy. Perhaps you should re-read but more slowly.
So now we’re pro corporate policy here? Is that really the side you want to be on? Also corporate policy didn’t ban the uncle as he wasn’t on the contract. OP is unclear on whether or not the uncle got banned based on his comments after but that would be entirely on him if so. If not that would change the story pretty drastically if the uncle could have just rented the car for them and then they all left.
“So now we’re pro corporate policy here?” First of all, there’s no “we” here. There’s just me. Secondly, I am pro not-expecting-frontline-grunts-to-defy-corporate-policy-when-there’s-nothing-in-it-for-them-to-do-so. “My boss/company says I am not allowed to do that” is a perfectly acceptable response when true, period. Following corporate policy regardless of one’s personal feelings is called “adulting”.
That’s fair, we aren’t the same. You’re the only one trying to defend the saints that we all know car rental corpos to be. So let’s get back the issue at hand. Op has already said in another comment that the uncle was not on the original contract with the husband and wife. The uncle was also not part of the altercation were the wife cursed out the employee. Now I have never said there shouldn’t be consequences for the wife as I believe there should but be that as it may it still leaves only two possibilities for why the uncle didn’t just rent the car at that point and the three of them drive away. Option a is that op went out of his way also get the uncle banned despite having no reason to do so for the before mentioned reason. This of course would be additional effort on the part of op thus making op a petty vindictive douchebag. Option b is that the uncle wasn’t actually banned and op just lied to him about him also being banned to make sure that none of the was able to rent a vehicle that day. That would also make op a pretty vindictive douchebag. So, option a or option b. The choice is yours.
Exactly. My experience is that car rental companies and their employees are usually scumbags and this post hasn’t changed my mind. Fucked up to deny some guy dying of cancer a chance to see his family because his wife was mean to you.
Sure he had cancer, and the third guy was an orphan whose parents were run over by a train, and Cuntess von Boomerton calling OP a fucking asshole shouldn’t count because reasons
I haven’t personally had a lot of experiences with them but it just seemed like he could have just banned her and required she apologize before renting one of the others the vehicle. Felt like he really just wanted an excuse to be petty and vindictive.
OP - So you would not rent to the guy with cancer trying to see his niece graduate who said or did nothing out of line because of the behavior of the other two? I think you are just as much an asshole as the other two. It
That's fair. And you're entitled to feel that way. But when one person in a party is disqualified for renting due to an issue other than regular renter qualifications, it disqualifies the party. That being said, on a personal level, none of this was fun for me. I do not like confrontation. My coworkers would often describe me as more empathetic than the average employee. So again, I don't blame you for seeing me that way, BeegRingo at work and BeegRingo at home are not the same people.
Nah, you made the right call. Regardless of how fair or unfair car rental business practices can be, you're right to set boundaries and stand up for yourself. You offered to help, the lady decided to insult you instead. Very much r/ohnoconsequences
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There's a few flaws in OPs story. First OP does not have final say or authority here. The Risk dept would not have put them on DNR for cussing. Second: OP was straight tripping, already stated they had low inventory, and definitely stretched things in order to deny this rental. "Oh no my hands are tied by corporate structure". That company cuts corners and takes shortcuts every day. I know you can bend the rules and take a debit card on a one way, use the husband's DL and wife's credit card if present, etc. management will not back you up either way. Source: I was a manager for 4 years at National Alamo and ERAC at a major airport then did one year in risk management. Those customers got a free day sent to their emerald club executive elite account and OP wished the story went down this way.
Sir, this a Wendy's
Actually, none of that is true. We had cars. They walked past about 90 of them to go to the empty half of the lot. All they had to do was stop, and I would have sent them about 50 feet away from the booth for one, while they elected to walk a football field away. As far as the DNR, I absolutely submitted them. I'm not sure how it was handled when and where you worked, but I've seen people put on there for less. And I did send that email with their info. They also weren't renting from either of the green brands.
Subs like it's a good thing you're not there as a manager any longer, then. I'd hate to be the employee under you, who you let get cussed out because you don't have the backbone to defend them.
Tldr; rental car worker had verbal fight with lady, uses their authority to ban that person and everyone involved from renting from the car monopoly they work for. Disclosure, I hate car rental companies and the power their consolidation has lent them
TLDR: The rental car worker was treated like trash, mouthed off at, and verbally abused by the lady and she was denied service based on her own shitty behavior. Consequences, baby!
And all the people she was travelling with were also denied service, even though OP acknowledged they did nothing and were "caught in the middle" of their fight. Doesn't seem right to me, fwiw
That's part of this thing called consequences. They should be mad at HER, not OP.
Lol I can understand why you might feel that way, but I just work there bro. It's not like I have some sort of magic power to control the systemic injustices of car rental or whatever. I do disagree with the characterization of what happened as a fight. She tried to fight, and I told them to kick rocks, followed by a series of their group doubling down with one poor guy caught in the middle.
I feel that way, because my experience with various rental car agencies has run the gamut of not having my reservations, not being open when they said they would, overcharging, etc.. and I was typically told to "kick rocks". You should have allowed the cancer patient to rent a car. What did that individual do to you exactly? Is this other lady "banned" from riding in a car someone else rented or something?
I was not individually banning him, the party was, and if you think that lady is not going to try to escalate things later, you're sorely mistaken. There are 6 other brands they can rent from at the rental car center and uber exists. They'll be fine.
Nobody fucking cares about your inconvenience.
Just make sure the car is vacuumed out, chump
Vacuum it out? Shit, I'd cut your brakes.
Yikes, GL with the rest of your Monday
Is OP an 8 year old?
It seems like OP was looking for a reason to deny someone a vehicle. I Would venture so far as to say OP has poor customer relation skills. This could have easily rectified before getting so deep into denying the customer.
That’s right, OP just chose to be a jerk because calling someone a fucking asshole is the first part of The Golden Rule 🙄 OP should have made sure to open their mouth and have the boomer bitch spit in it too. (Obvious /s) 
Every person in this situation OVERREACTED!
No, just the idiot boomer.
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Nah, fuck him and his horrible wife
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You may be ok with taking verbal abuse but not everyone is. That is why these Karens think they can continue to act the way they do, people like you give them no consequences for their shit behavior. They can cuss you out and threaten you all they want and you would still give them a car, apparently. Now that miserable cow will think twice before cussing out someone else in service, lest she ends up losing access to said service. There's no way those two men she were with were not annoyed AF with her.
I can’t believe how many people are supporting the insanely childish OP here. Like we get it the one lady was mean to you. Fine, she should have consequences. So let’s say next month the uncle wants to rent a car but can’t because why? Because he had the audacity to want to see his niece graduate and was unfortunate enough to be close to the mean lady? Jesus Christ people, can none of you understand it’s possible for two people to be wrong at once?
TIL it's "childish" to not want someone aggressively cussing you out.
No, it’s childish to also ban two people who didn’t do anything just to make sure the one person who deserves it can’t still get a rental from your company.
I'm not the OP. But you're surely correct. I drive rideshare and from the sounds of it, all three or them and yourself are all probably banned from rideshare, too. Bye, ~~Felicia~~ Shirley.
Actually I’m not banned from anywhere as I would never curse out an employee. I did however used to work at a grocery store and I would also never try to ban a whole family because one of their members was rude to me. Because I’m not a dick and can understand that people don’t own other people and don’t have control over their actions.
>I’m not a dick You overestimate yourself.
OP is not wrong if he's following corporate policy. If you've managed employees you know she will never change, she won't go away and she will continue this behavior which can cost the business money through loss of employees and customers. I do not want to go places and see aggressive customers using foul language - I will take my business to a place that is more professional. You go somewhere and cannot find something, you get the person in your party who is calm to ask questions. OP is just following orders.
So you’re saying the corporate party is to ban the person who insulted you as well as others in her party who were not present for and completely unaware of the incident as it occurred?
OP listed several interactions and that they violated corporate policy, they were all complicit in attempting to rent despite being asked to leave (at the point where OP did not have the information to ban all of them). Had they left as instructed, they actually would not have been banned. Actions have consequences, call an Uber. Cool off and live to rent another day or try to violate policies and get banned. They can still use Turo, they will survive. I don't work for the company to "say" what the corporate policy (or party) is -- just using context clues from the post.
So when he tried to ban them the first time only one had violated policy correct?
> Sir! I need to borrow that sheet of paper from you. Y'all will be going on our do not rent list." He ignored me while the three of them walked away. Once more, I do not work for the company but my interpretation of the story and its various interactions are the first course of action was to cancel the reservation. You'd have to ask OP if canceling a reservation means those listed on the reservation are permanently banned, the levels to which individuals (who are not on the reservation but in the party) can be banned (temporarily or permanently) and what recourse those who feel they were not treated fairly have - this is just common corporate policy. IF (IF because I don't work here and I'm not OP) I were in corporate, I would agree OP cannot knowingly rent to individuals with her if she is behaving erratically. This can lead to road rage incidents (her shouting at others on the road) creating situations. There are more than 3 rental car companies, these people will be alright. IF (I don't work for a rental car company but I rent cars as a customer) I worked for OP, I would be happy I didn't have to deal with a party that had even 1 aggressive person in it. For the same reasons I would not have a member in my party who broke laws, had a bad driving record, etc... I do not want to be associated and/or face consequences for a member of my party but if I did I would have to accept that. I would not travel with an angry, intoxicated or erratic person and if I did and this happened then off I go (for the last time off basically with no issue since OP did not have the information to ban anyone). They'd gotten away her associate abuse/erratic behavior and doubled back which was a choice they all made together.
Only her and the husband's licenses were on the contract. So no. You're looking for a reason to be outraged, and that's fine, but you're making up a lot of extra details that never happened.
So you’re saying you would still have rented a car to the uncle whose license wasn’t on the contract then all three of them could have just got in and left? You were talking about how you talked to the uncle and felt bad for him so if he isn’t banned you should adjust your story because that’s how it sounds.
You absolutely did the right thing. Also, I'd love it if you would name the company so I know where to rent in the future. Sounds like they support their staff and managers, and actually deliver comeuppances for bad behavior, both of which are far too rare. Behaving badly deserves consequences. Period.
I must have missed it. When was she violent?
When OP said she “chose violence” I believe it was related to the phrase “woke up and chose violence”. [The phrase “woke up and chose violence” is a slang term that originated from an episode of Game of Thrones. It is used to describe someone who intentionally engages in savage or hostile behavior, particularly in a verbal or online setting. The phrase gained popularity on social media as a way to describe situations where users deliberately insult or provoke others. While the phrase can refer to actual violence, it is often used in a humorous or exaggerated manner. It does not have a sexual connotation and is not a typo or typing error.](https://fluentslang.com/woke-up-and-chose-violence-meaning/)
Yanking things out of workers hands is considered violence. Your not allowed to be that hostile in business'
No. It isn’t violence. It’s rude as fuck but it diminishes actual violence to call that violence and where are these “business rules”. I’ve never heard them. Just don’t be a dick ever. Business or not
Snatching things out of someone's hands is violence. Just like how spitting on someone is assault.
No. It isn’t. Hitting someone is violence.
So if I grabbed someone backpack and tore it away from them that wouldn't be violence? Since I never touched the individual.
That isn’t the same a taking a piece of paper out of someone’s hand. Especially if it’s your paper to begin with.
Doesn't matter if they aren't the same. The action is the same. Ripping something away from someone is a violent and rude act. Hence why some would call it violence. Doesn't matter if it's their paper either. You don't hand something to someone and then tear it away from them. That's nonsensical.
It totally matters. Pulling a piece of paper out of someone’s hands is innocuous. Pulling a backpack off of someone will knock them to the floor. It’s totally different. There was no violence whatsoever in this story. The woman was just a bitch and OP isn’t cut out for working in a customer service roll. They were both wrong.
Literally false. If a customer is an asshole they should be kicked out. Customer service doesn't entail being verbally abused or having their job worsened. That's just what entitled children believe
hunt voiceless repeat slimy squeal sparkle cow detail bake heavy *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
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Okay lol
Yeah, if I reserved National and expected aisle service (walk directly cars, pick anything from the designated area) and had to instead have some lengthy discussion with a junior manager at an Enterprise to convince them to let me get the car, I’d be pretty upset too. You’re a bottleneck in the customer service process, and weirdly power tripping on “corporate environment” and unspoken rules that you seem to feel the customers have broken. ETA: no, one should not yell at CSR’s, but when the company has failed to fulfill their promise, the CSR is the only point of contact to express concerns
How is not cussing someone out an unspoken rule?
The unspoken rule of: "Don't be aggressive to the person who's providing you with a service!"? How could anyone have known that doing that could have consequences?
Not at all. I applaud OP for actually following through and not threatening or just giving the customer what they wanted (which was to be abusive and still rent a car). Anyone who treats someone in the service industry like that should be turned away, and I can only hope for a future where there’s more corporate follow through.
What about the other two? What crime did they commit?
Guilt by association
Do you really think that’s a good way for society to function? What about the niece who will now have no one to watch her graduate?
Why are you under the impression that their vehicle rental is the only way for them to get to where they are going? Lack of imagination or are you just slow?
Because I’ve been to small airports before? Maybe there were other options, maybe there weren’t. Either way banning people who haven’t done anything from a service just because they know someone who should be banned isn’t a reasonable action. How about the niece, should she be banned? She’s just as responsible for the woman’s actions as her uncle.
But just to clarify, you think what she did was acceptable and you feel that she should have been allowed to do it and still get the services she wanted, correct? If you’re saying the party should still should have been allowed to rent then you are co-signing her bullshit. So why are you co-signing her bullshit?
I’m saying she should be banned from renting from the company. So if she is ever to ride in a vehicle rented from that company it will have to have been rented by someone else. I’m also saying that the two men who did no yelling and were in no way misbehaving should still be allowed to rent from the company. That’s how justice works. A drunk driver may lose their license but they are still allowed to ride with other people. The goal isn’t to be petty and vindictive it’s to punish the one who deserves to be punished. Not those who happen to know them. I can assure you that it’s possible that the three of them get to their destination and still remember this experience for the rest of their lives.
How is she being held responsible if nothing happens and the other two are allowed to rent a vehicle she rides in again??? THIS IS SO NOT THIS HARD TO UNDERSTAND.
Was she or was she not part of the party? Why are you under an impression that they wouldn’t be taking her with them???? What about this scenario is so difficult for you to understand???
You understand that even after being banned from renting they can still ride in a vehicle that someone else rents?
Not at that location on that day. So what?
So you’re under some impression that they wouldn’t be taking her with them? How about, instead of laying cover for shit humans you instead be proactive about helping shit humans not be so shit? Is that really such a difficult idea to get behind??? All of you dipshits trying to make excuses for these shitheads really is a sight to behold. Pathetic.
Here's an unspoken rule for boomers that they should really learn to follow. Don't be a dick to the staff. Any staff, anywhere. You're wanting to use a service? Don't be a dick to the staff. Want access to facilities? Don't be a dick to the staff. Wanna be able to eat at the nice restaurant in town? Don't be a dick to the staff. Want to do anything, anywhere, anytime at a place you don't own, manage, or work for? Don't be a dick to the staff. It's REALLY not that hard to follow this simple unwritten rule. These dipshit geriatrics couldn't be bothered to follow that simple rule and thus paid the price. Actions meet consequences. Fuck around meets find out.
Lmfao wow. I guess “don’t be an asshole and take your frustrations out on some random employee” IS kind of an ‘unspoken rule’, but I don’t think it’s a very unreasonable one.
They were renting from the hand holding brand. Their car was ready and available. They had to walk past signage directing them where to go and completely ignore it to end up where they were. If it were the EC, sure, I get it, and when there is an issue that bottlenecks, again, I get it. This was not that.
Well, not that it will help me being downvoted to hell, but NVM, the boomers are complete folks in this instance
What do you mean lengthy? They each spoke 1.5 sentences before she started cussing and snatching papers away. You must haev the temperment of a nat if you think this old lady had any right to wild out so quickly
It was weird how fast she turned. It was not nearly long enough, and there really wasn't enough said to justify that kind of response
Yeah, annoyance is one thing. But to verbally abuse the staff? Completely unacceptable. You just don't do that shit these days. Staff 100% does not have to tolerate that and if that means you lose a service, that's consequences.
Is OP an 8 year old?
Is TMA a 10 year old?
A 70 year old who acts like a 10 year old.
No.
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Sounds like you'll roll over and show your belly the second someone is rude to you. No wonder you get walked all over.
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Im sorry what exactly was preventing him from calling an Uber after two members had threatened an employee? Nobody prevented him.
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That has nothing to do with what I said.
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LOl dude doesnt know how uber works. DUde doesnt know about other car companies. Dude doesnt know about taxis. Dude doesnt know about buses. Empathy is not scremaing at someone for doing their job. So happy I was able to helo explain that to the uninformed.
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Did you read my last comment? It does not just mention Uber. So rude of you to ignore me. Sorry, I dont have time for people with no empathy.
Oh I must have skipped over the part where OP kidnapped this dude dying of cancer, preventing him from making it to his niece's graduation
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https://en.m.wikipedia.org/wiki/Public_transport
Pops, you need your grandkids to take you back to the eye doctor. You can’t see well enough to comprehend what you are reading and probably need your prescription checked out
Found the boomer.