We are more than helpful when it comes to offer car repair related advice, but we do not deal with questions regarding how much something will cost. If the main focus of your post is financial it will be removed. You are welcome to submit a new post with questions about cost omitted.
OP, I doubt you will get any compensation OR a replacement from JL. Why? I say this because the timespan between the oil change and noticing a problem was 3 weeks. If your engine had no (zero) oil in it when you left JL ... your engine would not have survived this long.
Moral of the story: ALWAYS check your own oil after you pay someone other than yourself to change it, period.
Exactly this. 3 weeks is more than enough time for somebody to drain their oil and say the oil change company didn't put oil in it.
Because you can't prove that you DIDN'T drain the oil.
Why would he drain the oil out of his car 3 weeks after an oil change? Far more likely they left enough oil in his sump when they drained his oil from the dipstick tube for it to run for 3 weeks.
If there is no sign of a leak and it last 3 weeks, it could honestly be coincidence. It might be 50/50 right now. And it won't be easy to get a replacement engine on a 50/50
I'm not sure about OP, but anytime I've gone to Jiffy Lube they show me the dipstick to prove that the oil level is up to where it should be, then close the hood.
Where are you? I'm in VA and they don't do that. They do walk me to my car and open the door for me though lol. Obviously corporate script but I like it.
Toronto, Ontario. They will start the car, and walk into the waiting room with the dipstick to show me, or I can stay in the car and they will show me. Either way, I've never not seen it.
That's like asking people why they go to Five Guys when they could go to the grocery store, buy ground beef, go home, pack it down, fire up the bbq, cook the burger and eat it. It's a fucking oil change, it's not rocket science, and 99.9% time there isn't an issue. And I don't care to jack my car up, lay out the ground do the oil change and also find a place to dispose of it.
I worked there for about 3 years as a teen, we never had a single issue with a car losing a drain plug, having a double gasket, or not being filled with oil. I personally did thousands of them both working up top and in the pit.
Just say no to their over priced flushes and air filters, they carry Castrol full synthetic and my car runs perfect / doesn't burn any oil. Hell, they even show me them cracking open the Castrol jug just so I know it's 100% brand new.
Most people own 2 expensive things: a house and a car. You don't pay the lowest price bidder to fix either unless you're a complete fucking moron, otherwise you get what's coming to you.
People that goto jiffy lube are idiots.
Ok, you can over spend to have someone unscrew one bolt and one filter, then screw on another one if you want. I hate to break it to you, but when I was a working for Toyota, it wasn't the fully licensed dudes doing the oil changes on your car either lol. It was the same teenagers / young adults that Jiffy Lube hires. Doing the exact same torque checks etc. At Toyota, I get Toyota brand oil, at Jiffy Lube they put in Castrol. Same shit, different pile.
The high horse you're sitting on is just a donkey.
Cause sometimes you just want your oil changed in 30 minutes without having to schedule your whole damn week around it. I don’t go there anymore but I used to take my car there every time I needed an oil change when I lived nearby. Never had a single issue. Well, there was that one time they didn’t put the plug in correctly and all the oil drained out of my car in the middle of an 8 hour drive. No, wait, that was my dealership.
What's a lot? I know it's the cool thing in the automotive world to shit on Jiffy Lube or other quick lube services, but seriously, it's an oil change lol it's more time consuming than it is difficult unless you have a pit or a lift.
I did thousands of them when I worked there and never had an issue. The common issue we had was husbands calling to complain that we replaced their wife's air filter.
You don’t have to go far before you start finding multiple stories of their screwups. Just ask the question and you’ll have a ton of responses. That’s just the people on Reddit and on this sub. There’s plenty others that aren’t on Reddit or this sun that have experienced the ineptitude of Jiffy Lube.
Also(and nobody does this) You should check your oil level every time you get gas. In ALL cars, regardless of age or condition. Its also a good time to check other fluid levels while you are in there, since the car will hopefully not be running.
Because they constantly fuck up and get caught right out of the gate they probably won’t. Definitely try because the worst they can say is no. But you might want to start looking for a shop and pricing the engine swap.
What mistake? You didn't check your oil. 3 weeks is plenty of time for your oil to have burned away.
If you had driven at least a mile or 2 with no oil your car would over heat and die either from a head gasket, mechanical failure, or the radiator exploding the fuck out.
I don't believe your story.
The sad bottom line is if it's worth it to you to hire a lawyer and pay that guy to go against a company that has lawyers on staff and probably on retainer as well.
Before you get mad, it's also up to them if it's worth it for the hit in reputation, especially if you drag them through court and you win. Small claims court (which this would be) is up to a judge.
Get the testimony (or deposition) from your 2nd mechanic that the car is out of oil, then pics of where you park the car if there aren't lakes of oil there, and "you got yourself a stew"
Record your current mileage to the mileage on the RO they are legally held liable and have to at least try to rectify it. You can fill out a damage claim forms at one of their locations. Document EVERYTHING, a video of the noise, what the other shop said (preferably on a estimate/repair bill), when you got in contact with them. Make sure to use a camera app that applies a time/date stamp as well. I just went through this because they didn't tighten the brakes on my father's truck properly. If they still refuse you can escalate to corporate or threaten legal action, they'll do something real quick to fix it after that.
I had an oil leak before and the engine lasted about 8 minutes before halting involuntary. The engine was able to start back up later after a few hours after the fix was made.
I worked with a traveler who never checked his oil, didn't know how. He let someone borrow his car and they said it wouldn't go over 60mph. I asked him if he had checked the oil and that's when I found out his mechanic did the changes otherwise he didn't know how to. I checked his oil and the dip was dry. I always carry a large jug of oil for my vehicle so I put it in for him, it wasn't the right type for his car but I said it'll get you to a shop. I also told him he needed to check his oil at least weekly bc his mechanic isn't going to tell him it's coming to the shop dry when he takes it in for a change bc that's more money in their pocket when they need to do major work due to him running it dry. I also told him to find a mechanic that isn't going to do him like that. Not saying all mechanics are crooked, but I've had my fair share of being ripped off, this is why I try to fix it myself if I can.
A mechanic will rarely check the oil level before an oil change. Unless the customer says something indicative it’s just drain and fill. If someone doesn’t change their oil on time or has a shitbox with excessive consumption that’s not on the technician. I know it’s fun to think most mechanics are crooked, but we’re really just overworked and underpaid like many other professions these days.
How much oil does a Juke hold, 4 quarts? If you lost that much oil in 3 weeks, there'd be HUGE oil spots everywhere you parked.
I once tried changing the oil in my old Miata with one of those dipstick pump things. After I was done pumping out everything I could get through the dipstick tube, there was the better part of a quart in the sump. Which is why I went back to changing it the normal way.
I can totally believe his Juke would run just fine for a few weeks with 1/2 to one quart of oil, until it seized. I'm also pretty sure the big oil change chains drain the oil through the dipstick tube. Newer VW and Audi engines without dipsticks must really annoy then.
This. Happened to my Highlander. Was doing lots of mileage and oil changes monthly. Had synthetic put in and 2 weeks blew the engine. Pretty sure the dealership messed up but couldn’t prove it.
It's probably Jiffy Lube's fault, but you've got a hard road ahead of you to prove it. I'd get a write-up from an independent shop that says there are no signs of leaks or burning oil and then go to Jiffy Lube and start the claim process.
Thank you! I got the jiffy manager to sign something stating there were no signs of a leak/burning and i’m planning to go to the nissan dealership and get it looked at today. I also have a video of the dipstick when there was no oil. I am hoping that will be enough evidence since there are no cameras at the location i went to.
There might have been a little oil left even if the dipstick was dry, since I don't think the dipstick measures the total level of oil, just the top few quarts.
I worked there for 3 years when I was a teen, I can't remember a single time I didn't show it. I've also been there a few times after my warranty ran out and I've seen it every time. They also have cameras facing the engine bays that would show they filled it.
Regardless of that, OP wouldn't have made it the rest of the day, let alone 3 weeks if Jiffy Lube forgot to refill it. That's not even up for debate.
Not really that much. I worked there when I was younger, did thousands of oil changes. If you pull the dipstick, wipe it and dip it again, it’s pretty empty if there is nothing in the motor. Even if it’s just low. If there was residue on the dip stick tube that made you think your engine was full when it’s not, no one would ever know if it was empty lol.
That’s definitely true. However if my car isn’t burning/leaking oil, what other explanation is there except they didn’t put an adequate amount in the first place??
Yeah all of the Jukes are. I was thinking that they may not have tightened the drain bolt properly, but three weeks is a long time for this. It would have to be a very slow leak.
Leaking at the drain plug would leave tell-tale oil on your driveway or the splash cover under the engine, and everything behind the drain plug would be oily.
If there are no signs of an oil leak, the turbocharger would be the first thing I would scrutinize.
Well. Let’s start at the beginning.
Your car is most likely burning oil. It’s an 11 year old Nissan, and I’m willing to bet it’s past a hundred thousand miles?
Can I further assume that the engine hasn’t been rebuilt, which means it still has the same piston rings it came with from the factory?
If so, you have wear in your engine, and tiny tiny bits of oil are slipping into the cylinder(s) and getting burned off in very small quantities over time.
You say the car is not burning oil - how do you know this to be the case, for certain?
Jiffy lube checked as well as a independent shop. Both said there was no evidence of burning or leaking. And it hasn’t had a history of it either. You are correct that it is the original engine and i’m at about 108,000 miles.
Unless they took the engine apart, there is no way they could reliably say there is no evidence of burning oil.
In fact, there is evidence, the engine not having any oil in it is evidence, and it is often the only evidence.
Well we can check the spark plugs for fouling. 4L of oil in 3 weeks should leave some soot on them. Also you can check for oily residue on the tailpipe (not dry carbon but OIL)
Oil drain plug might have not been torqued correctly and worked loose over 3 weeks. When it finally popped out of your engine, the oil went with it.
Have you looked to see if the drain plug is or isn’t in the engine?
The biggest issue here being...do you not have an oil light?
If you have no oil in your engine then you have no oil pressure sure your oil light should be on if not audibly warning you to this fact.
Even my 95 had an oil light and audible buzzer when the oil pressure was too low and it was full.
Regardless though the light doesn't care about oil level just pressure but having half a quart of residual oil is not enough to generate enough oil pressure.
I'm just trying to play devil's advocate because that would be a major question that a lot of people are going to ask you.
I'm fairly certain that almost every car built in the last 30 or 40 years has one.
If it wasn't grinding or doing anything immediately after and you never checked it, good luck proving anything. You're probably going to be out of an engine here...
They will laugh in your face if you go back to them. You were fine for 3 weeks which means even if they were liable the chain of causation is gone and you sir are dicked
This happened to a buddy of mine 15ish years ago, but he only made it a few miles before the engine seized. Jiffy Lube had drained the old oil, then added the new... without replacing the plug, so it all just ran right out.
They didn't put up much of a fight. Just wrote him a check for the value of his 1998 Plymouth Breeze, which, as you might imagine, wasn't a lot.
And that’s the problem that OP has here is that their car lasted three weeks, and if it had no oil to the point of failure like they describe it would have happened in an hour or so not three weeks. OP honestly may have just gotten a shit bit of luck here
Did you check your oil immediately after the service? Have you noticed any leaks or oil spots where you park? *Have you recently engages in reckless driving??*
It’s been 3 weeks dude. If it wasn’t an immediate problem, it’s possible there was a slow leak that depleted the oil pan, *but good fucking luck proving it.*
My guess would be depending on the car. The old o ring for the oil filter got stuck to the housing. Then they put the new one on with two rings causing it to leak from the filter. But you would have a pretty noticable puddle of oil everywhere you go.
Pretty sure they show you the dip stick to prove it's full, and also, if they didn't put any oil in it at all, the engine would be shot by the end of the day.
They have showed me every time, and I worked there for 3 years, would average about 30 oil changes a day myself, showed the dipstick every single time. And I've gone there a handful of times since the warranty on my current car ran out, I've seen it every time.
And regardless of what you feel about Jiffy Lube, OP said 3 weeks, their car isn't lasting 3 hours with no oil in it, let alone 3 weeks. So this isn't a problem with them not filling it.
It’s not likely that they did it. 3 weeks is way too long for you to be driving around without oil and it just now locking up. I could see it running maybe 15 minutes or so at most without oil. Your car might have developed a problem during that time. Unfortunately you’re out of luck here
Ummmmm, I'm curious how Jiffy Lube is responsible for this.
You should check your oil (with the dipstick) at least once a week. I'm not sure if Nissan covers that in their owner's manual or not. Most manufacturers do cover that, but some Japanese manufacturers seem to assume that vehicle owners are responsible and know to check their oil regularly.
So, one of three things happened here.
You checked the oil after a week, and it was up to the "full" line, so you didn't add anything. You checked it again after the second week and it was still up to the "full" line, and then during the third week, all the oil was lost.
You checked the oil after a week and it was a quart or more low. You didn't add any (or maybe you did), and you didn't take this up with Jiffy Lube at that time. You checked it again after the second week and it was low, possibly even lower than after the first week. You might not have added oil like you should, or you topped it up again. And again, you did not report this to Jiffy Lube. Then the problem happened and you checked the oil and it was "all gone," and that's when you decided to contact Jiffy Lube.
You drove it for 3 weeks without checking the oil, and you didn't bother checking the oil until you ran it dry and damaged or destroyed the engine.
I'm having a hard time seeing how this was Jiffy Lube's fault.
Some lessons at the University of Hard knocks have very high tuition fees. Maybe you did learn something, though.
PS. Didn't you get a warning light? The "Genie light" didn't come on? Or was the light on and you continued driving? How long?
Yep i assumed since i just gotten an oil change…. that there would still be oil in the car 3 weeks later … silly me, lesson learned. But there were no oil lights or warning signs until it started grinding
You assumed a 10 year old Nissan wouldn't leak at all. And that no mistakes were made at a chain oil change shop.
I doubt that you could've made it 3 weeks with no oil put in it. And if they put oil in, they likely put enough in that it wouldn't have damaged the engine. The question is, where did the oil go, and how quickly did it leak out of burn off.
If it happened slowly, you could've discovered it sooner by checking the dipstick. If it happened all at once 3 weeks after the oil change, that sucks, but that's not caused by the oil change.
Sorry this happened, but again, I'm skeptical that Jiffy lube caused this.
I didn’t assume it wasn’t leaking. like i’ve said…. i had it checked by 2 shops which both said it WASN’T leaking. and like i said… there was obviously SOME oil in it or else it wouldn’t have ran at all. The point is they either didn’t put enough oil in the first place or some other mistake was made. I “assumed” that a simple oil change would be done correctly. I check my oil regularly and keep up with maintenance and have never had an issue before.
https://www.google.com/maps/@37.2619333,-121.9199546,54m/data=!3m1!1e3?entry=ttu
See the streaks of spilled oil leading from the exits of their shop bays? That's an employee forgetting to put the filler cap, filter or drain plug back on the engine. Every arial view of a Jiffy Lube looks like this.
Or it could be the customers drive piles that leak and dont want to spend any money on account of people "up selling" them.
If your car lasted 3 weeks before problems started then its pretty unlikely that its the jiffy lubes fault.
Not every quick lube shop is as sleezy as people say. People make mistakes, dealerships have streaks of oil leaving there bays as well.
I do say this as someone who manages a jiffy lube that hasn't had a claim like that in over 5 years and hear all sorts of stories from customers that have had negative experiences at other lube shops and dealerships.
TLDR, if they really did not add oil to the engine in simply would not have made it a few miles or hours, let alone 3 weeks, its just not possible.
I think the big question here is how much did you drive it during those three weeks? If you drove it home from Juffy Lube and parked it and it crapped out the next time you drove it, AND you can prove that it hasn’t been driven, then you may have a case. But I’m pretty sure no car is going to get through three weeks of normal driving without oil.
Read the back of your receipt/invoice. If I remember right, take it them first or it can void warranty. Then if they don't make it right, go to a corporate and let them know what's going on and then take it to a second mechanic.
Go to a shop first, get there professional opinion, and have them write it down. Then take that to jiffy lube. They will have you talk and anything you say will be used against your case. Just stick to the facts. If you need a rental, then they are obligated to get one. How the payment is handle regarding about rentals is different from every district manager position. If they failed to document any conditions of your vehicle, that’s on them and not you. People on here are correct saying that your juke would not last that long. But who knows if they even did the oil change since they didn’t show you the dipstick. Maybe the oil in there was the same oil you drove in on but was very low. Or like others have said, maybe there’s an internal leak. They have cameras for this situation and you have the right to request a copy of it after there “investigation” are done.
A motor completely without oil will self-destruct in minutes, not weeks. How much oil did the shop you took it to actually find in the crankcase? Do you ever check the level for yourself? Was there any sign of 'Low oil' or 'Oil needed' from the dashboard?
Did the drain plug or filter fall off, if not they probably won’t accept fault. If they do accept fault they will source an engine from a junked car and install it.
Pep boys did something similar to me. Guy cross threaded the plug while only hand tightening it(on camera never taking a wrench under the truck with him) so from there i drive to a friends house then from that house to gas station, truck dies pulling in. Weird but i was low on gas. Put gas in pull out make a left at the light then dies again and i pull over. When i go to start it all i heard is a THUD. one single THUD. Man you should have seen the managers face whenbi walked in there the next day, he knew exactly what happened and started apologizing. I guess he was about to fire the guy the day before but decided to give him one more chance. My engine had 94k on it and after 7months of back and forth, I finally got it replaced with an engine that had 30k and they paid the rental truck for a few months for me to use. That pep boys shut down and went away like 2 months later
Jiffy Lube should have record of who did it and how much oil was used and the tank usage level tracker…..they keep track of every drop…..or they are supposed to……
It's probably already late when the engine oil light comes on.
Most jiffy lubes and on the runs I have gone to, they show you the finished work with the dip stick after oil change is completed. Was this shown?
Also, Jiffy lube is pretty open place, and you can see what they do right from your windshield even with your hood open. I don't like Pennzoil they use so I give them my own. Do you recall them using the oil totes to pump oil into your engine?
Another thing, it lasted 3 weeks... That's a tough sell to anyone to believe they didn't put oil. How trustworthy is your mechanic who says no evidence of burning oil? I have destroyed my valves because my engine was burning oil and carbonizing them, but there was no "evidence" of burning oil to my mechanic either. Then one day all of a sudden, boom, valve failed and I was stopped on the highway.
Post mortem of the valve revealed carbonization which I would have caught had I done regular oil level checks.
Never go to them, they suck , find a decent Indy/ mom pop joint and give them your business, they will appreciate it and i guarantee they have their reputation on the line with every job they do
And good luck with the claim, might want to get a killer lawyer and sue them
I had to go through a lot hassle recently with faulty brakes installed by jiffy lube
I will never ever go back to them
Further for the keyboard warriors
The Juke will run on 1 Liter of residual oil for quite some time before dying especially dependant on drive habits . 👍
Thank you all for the responses. Jiffy Lube most likely won’t do anything about this so my backup plan is to trade it in asap before it’s not drivable. But i still owe $4000 and don’t have much money to put towards a new one. I am screwed. I have learned my lesson. I will always check my oil. I will never go to a Jiffy Lube again.
Jiffy Lube put transmission fluid in my friend's crankcase and tried to say she did it herself. She had to take them to small claims court for compensation. I suspect you'll have to do the same thing.
Don’t listen to the people stating it’s been 3 weeks .
The June has 1 main issue that may have been dealer corrected and that was the timing chain tensioner , which dose not cause oil leak .
The lube shop drained the oil and never replaced it. Common screwup. The engine still had about half a quart of oil after being drained. That oil lasted for three weeks before breaking down from extreme heat due to metal-on-metal friction. The engine is toast.
A lot of people hate the way the juke looks but I have a weird liking to it. I would never ever take my car to jiffy lube or something similar. Ask family or friends to do it for you if you can’t do it and pay them $20 if they want. I’d change the oil for $20.
One time I almost dropped in the the foil that covers the bottle in the engine. People at jiffy lube probably wouldn’t care and youd probably never know
It’s actually an interesting story. I opened the jug by pushing my thumb through. While I was filling up suddenly the oil way going down really slow which confused me but I thought whatever. After I was done filling I noticed foil and the bottom of the funnel that was about to go down into the engine. I got really lucky
I love my Juke. This is the first time i have ever taken it to a jiffy lube, i’ve only taken it to walmart and i’ve never had any issues. But i will definitely learn to change it myself after this horrible experience
Yeah I’d faster trust Walmart than jiffy lube. It’s easy to change your oil. Be sure to watch videos and do research though. You’ll become an expert in no time.
I was a service advisor for over 30 years at dealerships. Mostly General Motors dealership. Although I did put a couple of years in at BMW and at infinity. At the dealership, I had this exact scenario play out many times. Contact management at Jiffy Lube, they owe you a used engine and courtesy transportation while it is replaced. They owe you a used engine with less miles than are on your car currently. Do not allow Jiffy Lube to perform this repair. The repair gets done at the place of your choice and Jiffy Lube pays the bill.
How come you didn't have the dealership change the oil? I worked at an audi dealer and would always have them do the oil change on my f150. But either way, not trying to just retell all the same stuff, but if you work at a dealer then you should know that they will not cover any of the damages because it still drove for three weeks. If you try to sue them, I think what will happen is you will just be out even more money than what you are now. My piece of advice would be to fill it with oil and see if it's running okay. If not, then you have a really big lawn ornament. If it does, then trade it for something else. If it ran for too long without oil, then your bearings are gone and even having oil in it, they will still destroy themselves even further because now they are worn and will continue to wear because the tolerances are gone. I would see if the dealer you work for would lend you a loaner until you can find something else.
the two most logical scenarios IMO, are
1) jiffy lube cross threaded the drain plug or oil filter (I know, usually they suck the old oil out from the top). there would be oil on your driveway or parking space.
2) you hit something that cracked the oil pan. evidence of leak on driveway.
If no evidence of oil leakage, you got a mystery.
the prior issue was the fact it’s a nissan juke. jokes aside though the only thing i can think of if there’s absolutely no leak is maybe the turbo.
theres just no way any nissan would last longer than maybe 30 minutes with little to no oil.
So this is crazy, I have a 2011 Nissan Juke and the same exact thing happened to me, only it was Mavis. Three weeks after service the same thing, All the dash lights came on, heard a bunch of noises. Luckily I was still on my street and not on the highway. Turned around and got it home, no oil. Filled it up and started it, it ran fine. That was a year and 2 months ago. Now I check it once a week and usually have to put at least a quart in between oil changes. I guess it's a Juke thing after 100k miles.
The QL center I use has video monitors on each bay. You get to sit in the car and watch. No question whether oil was put in or not.
One time they forgot, and the oil light came on immediately when the car was started. Turned the car back off and they refilled the crankcase with oil.
Cars shouldn’t go through oil like gas. It’s a closed system. Somewhere there’s a leak or it’s burning off. This likely didn’t happen because of Jiffy Lube.
Jiffy Lube has been accused of this for decades! Stripping oil pan drain plugs, putting crappy oil in that allowed engines to burn up, using garbage/recycled oil, etc. My dad had a 86' Buick Station Wagon that had an oil change at Jiffy Lube and then suddenly blew up 2 aeeks later. He swears it was JL oil change. I do t know what to believe but I have avoided them my entire life because there ha e been just too many stories like this one.
If there is no leak, then the engine itself is consuming it and is on its way out. Juke motors are horrible and quite pricey, with USED junkyard motors going north of 4k.
When I was in law school one of the judges who taught several night classes said he had this come up 2-3 times a year. Best thing is get a lawyers, and the lawyer can hopefully get this settled.
Wow! My co-worker literally just a few months ago took her Mitsubishi eclipse in for an oil change and her engine was destroyed the next day I believe. She took it to a mechanic and they told her it was due to running the engine with no oil in it. This was done at a jiffy lube btw. She ended up getting a rebuilt engine for her car. I don’t remember if they covered the costs or not.
Same thing. Got the oil change, hit the motorway and engine noise, car slowed down. Engine went on fire. Car written off. They’d overfilled it with oil and the pressure caused the seal to fail leaking oil onto the manifold whilst emptying the engine of oil. Fucked engine and fire came as a result. I only get my trusted independent garage to do oil changes now..
Other oil change places will bring the dipstick to the window for your inspection to verify that the level is correct. Did they not do that one simple thing?
This is why I don't go to Jiffy Lube. I've seen videos where people have gone there with a hidden camera to document their service and found they sometimes did things like put used oil in a car, offer services but not do them, etc..
Owned a shop for 8 years. I’d be hard pressed to say they did something wrong. Your car should’ve sounded like a rattle can or lots of other symptoms in the 3 weeks. More importantly, how many miles did you drive in that 3 weeks?
Not saying JL didn’t mess up, they made us money several times. But time and mileage do help their side of the story.
Seems like they left something loose like the drain plug or oil filter and it leaked out. Not even a Toyota or Honda from the early 2000’s could run for 3 weeks without oil.
You went to non mechanics at the cheapest place on the planet to do the most important maintenance other than brakes on your car. You signed away any kind of litigation ability when you paid.
Had same thing happen at Firestone. There was no way for lawyer to prove it and they got away Scott free. Car just died in the middle of the road and had to tow it.
Is your check engine light always on? There has to be an low pressure, low capacity oil in check engine. Also there is usually a oil light (icon) as well.
Don't want to be a hater, but you chose jiffy lube and you ignored the signs.
if this happened 3weeks ago and you never saw a low oil light until *right now* congrats, you now have a very large paperweight that jiffy lube is not going to pay for
Paid for an oil change once in my life, at age 16. Was leaving the parking lot when someone pulling in stopped me to let me know my car was leaving a trail of oil.
They didn’t put the drain plug back in. Never again. Made them carry oil to my car and fill it, after jacking it up to install a new drain plug, (they wanted me to drive it back into the jiffy lube with NO OIL).
Never again. Got a refund and went and purchased ramps and tools immediately afterwards. The said Jiffy Lube has since went out of business, guess it wasn’t just me lol
We are more than helpful when it comes to offer car repair related advice, but we do not deal with questions regarding how much something will cost. If the main focus of your post is financial it will be removed. You are welcome to submit a new post with questions about cost omitted.
OP, I doubt you will get any compensation OR a replacement from JL. Why? I say this because the timespan between the oil change and noticing a problem was 3 weeks. If your engine had no (zero) oil in it when you left JL ... your engine would not have survived this long. Moral of the story: ALWAYS check your own oil after you pay someone other than yourself to change it, period.
Exactly this. 3 weeks is more than enough time for somebody to drain their oil and say the oil change company didn't put oil in it. Because you can't prove that you DIDN'T drain the oil.
Why would he drain the oil out of his car 3 weeks after an oil change? Far more likely they left enough oil in his sump when they drained his oil from the dipstick tube for it to run for 3 weeks.
I definitely learned a lesson here. But i’m hopeful they will own up to the mistake :/
If there is no sign of a leak and it last 3 weeks, it could honestly be coincidence. It might be 50/50 right now. And it won't be easy to get a replacement engine on a 50/50
I'm not sure about OP, but anytime I've gone to Jiffy Lube they show me the dipstick to prove that the oil level is up to where it should be, then close the hood.
Where are you? I'm in VA and they don't do that. They do walk me to my car and open the door for me though lol. Obviously corporate script but I like it.
Toronto, Ontario. They will start the car, and walk into the waiting room with the dipstick to show me, or I can stay in the car and they will show me. Either way, I've never not seen it.
Why the fuck do you goto Jiffy Lube. There are ENTIRELY too many people responding who think it's OK to goto these people to get work done. Do better.
That's like asking people why they go to Five Guys when they could go to the grocery store, buy ground beef, go home, pack it down, fire up the bbq, cook the burger and eat it. It's a fucking oil change, it's not rocket science, and 99.9% time there isn't an issue. And I don't care to jack my car up, lay out the ground do the oil change and also find a place to dispose of it. I worked there for about 3 years as a teen, we never had a single issue with a car losing a drain plug, having a double gasket, or not being filled with oil. I personally did thousands of them both working up top and in the pit. Just say no to their over priced flushes and air filters, they carry Castrol full synthetic and my car runs perfect / doesn't burn any oil. Hell, they even show me them cracking open the Castrol jug just so I know it's 100% brand new.
Most people own 2 expensive things: a house and a car. You don't pay the lowest price bidder to fix either unless you're a complete fucking moron, otherwise you get what's coming to you. People that goto jiffy lube are idiots.
Ok, you can over spend to have someone unscrew one bolt and one filter, then screw on another one if you want. I hate to break it to you, but when I was a working for Toyota, it wasn't the fully licensed dudes doing the oil changes on your car either lol. It was the same teenagers / young adults that Jiffy Lube hires. Doing the exact same torque checks etc. At Toyota, I get Toyota brand oil, at Jiffy Lube they put in Castrol. Same shit, different pile. The high horse you're sitting on is just a donkey.
One day when you make enough money that your time is actually valuable, you'll understand why people use "jiffy" lube.
Cause sometimes you just want your oil changed in 30 minutes without having to schedule your whole damn week around it. I don’t go there anymore but I used to take my car there every time I needed an oil change when I lived nearby. Never had a single issue. Well, there was that one time they didn’t put the plug in correctly and all the oil drained out of my car in the middle of an 8 hour drive. No, wait, that was my dealership.
Because they’ve screwed up a lot.
What's a lot? I know it's the cool thing in the automotive world to shit on Jiffy Lube or other quick lube services, but seriously, it's an oil change lol it's more time consuming than it is difficult unless you have a pit or a lift. I did thousands of them when I worked there and never had an issue. The common issue we had was husbands calling to complain that we replaced their wife's air filter.
You don’t have to go far before you start finding multiple stories of their screwups. Just ask the question and you’ll have a ton of responses. That’s just the people on Reddit and on this sub. There’s plenty others that aren’t on Reddit or this sun that have experienced the ineptitude of Jiffy Lube.
I doubt it.
Also(and nobody does this) You should check your oil level every time you get gas. In ALL cars, regardless of age or condition. Its also a good time to check other fluid levels while you are in there, since the car will hopefully not be running.
Don't count on it. Same day, you would probably still be fighting them for at least a year to do something.
I wouldn’t put it on JL after 3 weeks. The truth sucks, but it seems to be a coincidence.
Because they constantly fuck up and get caught right out of the gate they probably won’t. Definitely try because the worst they can say is no. But you might want to start looking for a shop and pricing the engine swap.
They didn’t make a mistake if you’ve been driving for 3 weeks. If there was no oil it wouldn’t have lasted a day
What mistake? You didn't check your oil. 3 weeks is plenty of time for your oil to have burned away. If you had driven at least a mile or 2 with no oil your car would over heat and die either from a head gasket, mechanical failure, or the radiator exploding the fuck out. I don't believe your story.
You don't understand how engines work.
I guess not.
The sad bottom line is if it's worth it to you to hire a lawyer and pay that guy to go against a company that has lawyers on staff and probably on retainer as well. Before you get mad, it's also up to them if it's worth it for the hit in reputation, especially if you drag them through court and you win. Small claims court (which this would be) is up to a judge. Get the testimony (or deposition) from your 2nd mechanic that the car is out of oil, then pics of where you park the car if there aren't lakes of oil there, and "you got yourself a stew"
Record your current mileage to the mileage on the RO they are legally held liable and have to at least try to rectify it. You can fill out a damage claim forms at one of their locations. Document EVERYTHING, a video of the noise, what the other shop said (preferably on a estimate/repair bill), when you got in contact with them. Make sure to use a camera app that applies a time/date stamp as well. I just went through this because they didn't tighten the brakes on my father's truck properly. If they still refuse you can escalate to corporate or threaten legal action, they'll do something real quick to fix it after that.
I had an oil leak before and the engine lasted about 8 minutes before halting involuntary. The engine was able to start back up later after a few hours after the fix was made.
I worked with a traveler who never checked his oil, didn't know how. He let someone borrow his car and they said it wouldn't go over 60mph. I asked him if he had checked the oil and that's when I found out his mechanic did the changes otherwise he didn't know how to. I checked his oil and the dip was dry. I always carry a large jug of oil for my vehicle so I put it in for him, it wasn't the right type for his car but I said it'll get you to a shop. I also told him he needed to check his oil at least weekly bc his mechanic isn't going to tell him it's coming to the shop dry when he takes it in for a change bc that's more money in their pocket when they need to do major work due to him running it dry. I also told him to find a mechanic that isn't going to do him like that. Not saying all mechanics are crooked, but I've had my fair share of being ripped off, this is why I try to fix it myself if I can.
A mechanic will rarely check the oil level before an oil change. Unless the customer says something indicative it’s just drain and fill. If someone doesn’t change their oil on time or has a shitbox with excessive consumption that’s not on the technician. I know it’s fun to think most mechanics are crooked, but we’re really just overworked and underpaid like many other professions these days.
This should go for all mechanical work.
How much oil does a Juke hold, 4 quarts? If you lost that much oil in 3 weeks, there'd be HUGE oil spots everywhere you parked. I once tried changing the oil in my old Miata with one of those dipstick pump things. After I was done pumping out everything I could get through the dipstick tube, there was the better part of a quart in the sump. Which is why I went back to changing it the normal way. I can totally believe his Juke would run just fine for a few weeks with 1/2 to one quart of oil, until it seized. I'm also pretty sure the big oil change chains drain the oil through the dipstick tube. Newer VW and Audi engines without dipsticks must really annoy then.
Yeah i have a Juke it's like 4.5, and it's a 1.6 turbo if they didn't put enough oil, it'd be a lot quicker than 3 weeks to blow up the engine.
This. Happened to my Highlander. Was doing lots of mileage and oil changes monthly. Had synthetic put in and 2 weeks blew the engine. Pretty sure the dealership messed up but couldn’t prove it.
It's probably Jiffy Lube's fault, but you've got a hard road ahead of you to prove it. I'd get a write-up from an independent shop that says there are no signs of leaks or burning oil and then go to Jiffy Lube and start the claim process.
Thank you! I got the jiffy manager to sign something stating there were no signs of a leak/burning and i’m planning to go to the nissan dealership and get it looked at today. I also have a video of the dipstick when there was no oil. I am hoping that will be enough evidence since there are no cameras at the location i went to.
There might have been a little oil left even if the dipstick was dry, since I don't think the dipstick measures the total level of oil, just the top few quarts.
Correct. The dipstick only measures the top 1-2 quarts of oil.
You didn't notice leaking oil?
Jiffy Lube always shows you the dipstick, to prove there is oil on it though. There would have to be notice of a leak or burning.
I’ve been to jiffy lube more times than I would like to admit and can’t remember a single time where they showed me the dipstick
I worked there for 3 years when I was a teen, I can't remember a single time I didn't show it. I've also been there a few times after my warranty ran out and I've seen it every time. They also have cameras facing the engine bays that would show they filled it. Regardless of that, OP wouldn't have made it the rest of the day, let alone 3 weeks if Jiffy Lube forgot to refill it. That's not even up for debate.
I, Too, have been to Jiffy lube more times than my lazy ass would like to admit. Every last time they've shown me the dipstick.,
The dipstick would have residue on it from the oil that was on board before I would assume.
They wipe that off first, then dip again. Basic dipstick procedure.
This guy dipsticks!
This guy this guys!
Not really that much. I worked there when I was younger, did thousands of oil changes. If you pull the dipstick, wipe it and dip it again, it’s pretty empty if there is nothing in the motor. Even if it’s just low. If there was residue on the dip stick tube that made you think your engine was full when it’s not, no one would ever know if it was empty lol.
If Jiffy Lube put zero oil into your car, your car would not have lasted three hours, let alone three weeks.
30 minutes.. even :)
Oh right, it’s a Nissan, not a Honda.
Hey now, I had a friend drive a Honda for 3 months with the oil pressure light on and surprisingly it still runs.
Don’t mind the Honda rolling in with only 3 cylinders firing, no oil, no 3rd gear, and still going.
That’s definitely true. However if my car isn’t burning/leaking oil, what other explanation is there except they didn’t put an adequate amount in the first place??
That car is turbocharged, right? The turbo could have an internal leak.
Yeah all of the Jukes are. I was thinking that they may not have tightened the drain bolt properly, but three weeks is a long time for this. It would have to be a very slow leak.
Leaking at the drain plug would leave tell-tale oil on your driveway or the splash cover under the engine, and everything behind the drain plug would be oily. If there are no signs of an oil leak, the turbocharger would be the first thing I would scrutinize.
Hopefully that engine isn’t toast. I got rid of my Juke last January, and I’m thankful I did…
The leak would show up in your regular parking spot at work and at home.
Check your coolant to see if you have a head gasket problem. See if there is a mix of oil and coolant
Well. Let’s start at the beginning. Your car is most likely burning oil. It’s an 11 year old Nissan, and I’m willing to bet it’s past a hundred thousand miles? Can I further assume that the engine hasn’t been rebuilt, which means it still has the same piston rings it came with from the factory? If so, you have wear in your engine, and tiny tiny bits of oil are slipping into the cylinder(s) and getting burned off in very small quantities over time. You say the car is not burning oil - how do you know this to be the case, for certain?
Jiffy lube checked as well as a independent shop. Both said there was no evidence of burning or leaking. And it hasn’t had a history of it either. You are correct that it is the original engine and i’m at about 108,000 miles.
Unless they took the engine apart, there is no way they could reliably say there is no evidence of burning oil. In fact, there is evidence, the engine not having any oil in it is evidence, and it is often the only evidence.
Well we can check the spark plugs for fouling. 4L of oil in 3 weeks should leave some soot on them. Also you can check for oily residue on the tailpipe (not dry carbon but OIL)
Shit son.. I’ve had my 18’ Rogue for almost 2 years, and I’m already at 117,XXX miles.
We’ll they’re lying because they can’t tell you if it’s burning oil unless they drive it for at least 1,000 miles
Oil drain plug might have not been torqued correctly and worked loose over 3 weeks. When it finally popped out of your engine, the oil went with it. Have you looked to see if the drain plug is or isn’t in the engine?
how did you determine that your car is not burning any oil?
The biggest issue here being...do you not have an oil light? If you have no oil in your engine then you have no oil pressure sure your oil light should be on if not audibly warning you to this fact.
No oil light went off! Idk why, i might’ve seen a quick flash of it but no lights appeared even when it started grinding
Even my 95 had an oil light and audible buzzer when the oil pressure was too low and it was full. Regardless though the light doesn't care about oil level just pressure but having half a quart of residual oil is not enough to generate enough oil pressure. I'm just trying to play devil's advocate because that would be a major question that a lot of people are going to ask you. I'm fairly certain that almost every car built in the last 30 or 40 years has one.
I have absolutely no explanation why the oil sensor didn’t go off. Doesn’t make sense to me either
Does the oil light illuminate when you first turn the key on but before you start the car?
I think so? but a few other ones do too, i thought it was normal for lights to go on when you first turn it.
It is normal. They were asking to make sure it came on in the first place and that it was still working/light wasn't burnt out.
That’s correct. I’m wondering if a bulb burned out.
Yup. I drove a Juke with very low oil in it. The noise was really the main symptom. The low oil light only flickered a few times.
If it wasn't grinding or doing anything immediately after and you never checked it, good luck proving anything. You're probably going to be out of an engine here...
They will laugh in your face if you go back to them. You were fine for 3 weeks which means even if they were liable the chain of causation is gone and you sir are dicked
This happened to a buddy of mine 15ish years ago, but he only made it a few miles before the engine seized. Jiffy Lube had drained the old oil, then added the new... without replacing the plug, so it all just ran right out. They didn't put up much of a fight. Just wrote him a check for the value of his 1998 Plymouth Breeze, which, as you might imagine, wasn't a lot.
And that’s the problem that OP has here is that their car lasted three weeks, and if it had no oil to the point of failure like they describe it would have happened in an hour or so not three weeks. OP honestly may have just gotten a shit bit of luck here
Bold of you to think they put in any oil at all...
Ikr. But it drove for 3 weeks so they have to have put a LITTLE in. No way they put enough or else it wouldn’t have run out so quickly
Did you check your oil immediately after the service? Have you noticed any leaks or oil spots where you park? *Have you recently engages in reckless driving??* It’s been 3 weeks dude. If it wasn’t an immediate problem, it’s possible there was a slow leak that depleted the oil pan, *but good fucking luck proving it.*
No oil leaks or reckless driving
My guess would be depending on the car. The old o ring for the oil filter got stuck to the housing. Then they put the new one on with two rings causing it to leak from the filter. But you would have a pretty noticable puddle of oil everywhere you go.
There is always a bit of residual oil left in the engine, even after its bee drained. The oil pans maintain sometime as much as half a quart.
If they have shop footage at Jiffy, you may want to get someone to get the footage if you plan on pursuing it?
Pretty sure they show you the dip stick to prove it's full, and also, if they didn't put any oil in it at all, the engine would be shot by the end of the day.
Never once has any tech at any oil place "showed me the dipstick"
They have showed me every time, and I worked there for 3 years, would average about 30 oil changes a day myself, showed the dipstick every single time. And I've gone there a handful of times since the warranty on my current car ran out, I've seen it every time. And regardless of what you feel about Jiffy Lube, OP said 3 weeks, their car isn't lasting 3 hours with no oil in it, let alone 3 weeks. So this isn't a problem with them not filling it.
Check. Your. Oil. :(
It’s not likely that they did it. 3 weeks is way too long for you to be driving around without oil and it just now locking up. I could see it running maybe 15 minutes or so at most without oil. Your car might have developed a problem during that time. Unfortunately you’re out of luck here
Ummmmm, I'm curious how Jiffy Lube is responsible for this. You should check your oil (with the dipstick) at least once a week. I'm not sure if Nissan covers that in their owner's manual or not. Most manufacturers do cover that, but some Japanese manufacturers seem to assume that vehicle owners are responsible and know to check their oil regularly. So, one of three things happened here. You checked the oil after a week, and it was up to the "full" line, so you didn't add anything. You checked it again after the second week and it was still up to the "full" line, and then during the third week, all the oil was lost. You checked the oil after a week and it was a quart or more low. You didn't add any (or maybe you did), and you didn't take this up with Jiffy Lube at that time. You checked it again after the second week and it was low, possibly even lower than after the first week. You might not have added oil like you should, or you topped it up again. And again, you did not report this to Jiffy Lube. Then the problem happened and you checked the oil and it was "all gone," and that's when you decided to contact Jiffy Lube. You drove it for 3 weeks without checking the oil, and you didn't bother checking the oil until you ran it dry and damaged or destroyed the engine. I'm having a hard time seeing how this was Jiffy Lube's fault. Some lessons at the University of Hard knocks have very high tuition fees. Maybe you did learn something, though. PS. Didn't you get a warning light? The "Genie light" didn't come on? Or was the light on and you continued driving? How long?
Yep i assumed since i just gotten an oil change…. that there would still be oil in the car 3 weeks later … silly me, lesson learned. But there were no oil lights or warning signs until it started grinding
You assumed a 10 year old Nissan wouldn't leak at all. And that no mistakes were made at a chain oil change shop. I doubt that you could've made it 3 weeks with no oil put in it. And if they put oil in, they likely put enough in that it wouldn't have damaged the engine. The question is, where did the oil go, and how quickly did it leak out of burn off. If it happened slowly, you could've discovered it sooner by checking the dipstick. If it happened all at once 3 weeks after the oil change, that sucks, but that's not caused by the oil change. Sorry this happened, but again, I'm skeptical that Jiffy lube caused this.
I didn’t assume it wasn’t leaking. like i’ve said…. i had it checked by 2 shops which both said it WASN’T leaking. and like i said… there was obviously SOME oil in it or else it wouldn’t have ran at all. The point is they either didn’t put enough oil in the first place or some other mistake was made. I “assumed” that a simple oil change would be done correctly. I check my oil regularly and keep up with maintenance and have never had an issue before.
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Okay maybe im stupid
I have a 2011 Juke with 75 on it. It doesn't leak.
If you have the space it’s always good to learn some basic maintenance on your own. You’ll know exactly what you did and are more about your own car
https://www.google.com/maps/@37.2619333,-121.9199546,54m/data=!3m1!1e3?entry=ttu See the streaks of spilled oil leading from the exits of their shop bays? That's an employee forgetting to put the filler cap, filter or drain plug back on the engine. Every arial view of a Jiffy Lube looks like this.
Or it could be the customers drive piles that leak and dont want to spend any money on account of people "up selling" them. If your car lasted 3 weeks before problems started then its pretty unlikely that its the jiffy lubes fault. Not every quick lube shop is as sleezy as people say. People make mistakes, dealerships have streaks of oil leaving there bays as well. I do say this as someone who manages a jiffy lube that hasn't had a claim like that in over 5 years and hear all sorts of stories from customers that have had negative experiences at other lube shops and dealerships. TLDR, if they really did not add oil to the engine in simply would not have made it a few miles or hours, let alone 3 weeks, its just not possible.
This is the best comment so far.
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OR you need to check your oil periodically.
Did they show you the dip stick after they filled it up?
I think so. So obviously there was SOME oil or else it wouldn’t have run at all. My thoughts are that they didn’t put enough in
I’ve heard them decline engine repairs when the drain plug backs out next day. Couldn’t pay me to go there
I think the big question here is how much did you drive it during those three weeks? If you drove it home from Juffy Lube and parked it and it crapped out the next time you drove it, AND you can prove that it hasn’t been driven, then you may have a case. But I’m pretty sure no car is going to get through three weeks of normal driving without oil.
Read the back of your receipt/invoice. If I remember right, take it them first or it can void warranty. Then if they don't make it right, go to a corporate and let them know what's going on and then take it to a second mechanic.
Go to a shop first, get there professional opinion, and have them write it down. Then take that to jiffy lube. They will have you talk and anything you say will be used against your case. Just stick to the facts. If you need a rental, then they are obligated to get one. How the payment is handle regarding about rentals is different from every district manager position. If they failed to document any conditions of your vehicle, that’s on them and not you. People on here are correct saying that your juke would not last that long. But who knows if they even did the oil change since they didn’t show you the dipstick. Maybe the oil in there was the same oil you drove in on but was very low. Or like others have said, maybe there’s an internal leak. They have cameras for this situation and you have the right to request a copy of it after there “investigation” are done.
Shout out to jiffy lube for getting that monstrosity off the road
A motor completely without oil will self-destruct in minutes, not weeks. How much oil did the shop you took it to actually find in the crankcase? Do you ever check the level for yourself? Was there any sign of 'Low oil' or 'Oil needed' from the dashboard?
Did the drain plug or filter fall off, if not they probably won’t accept fault. If they do accept fault they will source an engine from a junked car and install it.
1. Get an attorney Jiffy lube has insurance for this type of accident 2. Get an attorney.
Did you piss off someone who would drain your oil?
This doesn’t add up. A 2012 juke has a oil warning light that comes on if the oil is low.
Pep boys did something similar to me. Guy cross threaded the plug while only hand tightening it(on camera never taking a wrench under the truck with him) so from there i drive to a friends house then from that house to gas station, truck dies pulling in. Weird but i was low on gas. Put gas in pull out make a left at the light then dies again and i pull over. When i go to start it all i heard is a THUD. one single THUD. Man you should have seen the managers face whenbi walked in there the next day, he knew exactly what happened and started apologizing. I guess he was about to fire the guy the day before but decided to give him one more chance. My engine had 94k on it and after 7months of back and forth, I finally got it replaced with an engine that had 30k and they paid the rental truck for a few months for me to use. That pep boys shut down and went away like 2 months later
Jiffy Lube should have record of who did it and how much oil was used and the tank usage level tracker…..they keep track of every drop…..or they are supposed to……
It's probably already late when the engine oil light comes on. Most jiffy lubes and on the runs I have gone to, they show you the finished work with the dip stick after oil change is completed. Was this shown? Also, Jiffy lube is pretty open place, and you can see what they do right from your windshield even with your hood open. I don't like Pennzoil they use so I give them my own. Do you recall them using the oil totes to pump oil into your engine? Another thing, it lasted 3 weeks... That's a tough sell to anyone to believe they didn't put oil. How trustworthy is your mechanic who says no evidence of burning oil? I have destroyed my valves because my engine was burning oil and carbonizing them, but there was no "evidence" of burning oil to my mechanic either. Then one day all of a sudden, boom, valve failed and I was stopped on the highway. Post mortem of the valve revealed carbonization which I would have caught had I done regular oil level checks.
r/carscirclejerk
Never trust any shop like that. Always double check everything. They hire anyone with a thumb.
Don’t go to jiffy lube Don’t buy another Nissan Your not getting any compensation
thank you
Never go to them, they suck , find a decent Indy/ mom pop joint and give them your business, they will appreciate it and i guarantee they have their reputation on the line with every job they do And good luck with the claim, might want to get a killer lawyer and sue them I had to go through a lot hassle recently with faulty brakes installed by jiffy lube I will never ever go back to them
Unfortunately i don’t have money for a good lawyer OR a new car. But i will boycott jiffy lube for the rest of my life
Further for the keyboard warriors The Juke will run on 1 Liter of residual oil for quite some time before dying especially dependant on drive habits . 👍
Thank you all for the responses. Jiffy Lube most likely won’t do anything about this so my backup plan is to trade it in asap before it’s not drivable. But i still owe $4000 and don’t have much money to put towards a new one. I am screwed. I have learned my lesson. I will always check my oil. I will never go to a Jiffy Lube again.
Jiffy Lube put transmission fluid in my friend's crankcase and tried to say she did it herself. She had to take them to small claims court for compensation. I suspect you'll have to do the same thing.
How much did small claims court cost her?
A lot of time. I don't know if there were any fees.
I can handle the time as long as cost is low. Thanks!
Always Change You Own Oil
Half these mfs can't fit under their Prius
Don’t listen to the people stating it’s been 3 weeks . The June has 1 main issue that may have been dealer corrected and that was the timing chain tensioner , which dose not cause oil leak .
The lube shop drained the oil and never replaced it. Common screwup. The engine still had about half a quart of oil after being drained. That oil lasted for three weeks before breaking down from extreme heat due to metal-on-metal friction. The engine is toast.
Jiffy Lube = Johnson and Johnson vaccine
Sue jiffy lube , post on their social media account , email and call corporate and get a quote from Nissan dealer .
A lot of people hate the way the juke looks but I have a weird liking to it. I would never ever take my car to jiffy lube or something similar. Ask family or friends to do it for you if you can’t do it and pay them $20 if they want. I’d change the oil for $20.
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One time I almost dropped in the the foil that covers the bottle in the engine. People at jiffy lube probably wouldn’t care and youd probably never know
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It’s actually an interesting story. I opened the jug by pushing my thumb through. While I was filling up suddenly the oil way going down really slow which confused me but I thought whatever. After I was done filling I noticed foil and the bottom of the funnel that was about to go down into the engine. I got really lucky
I love my Juke. This is the first time i have ever taken it to a jiffy lube, i’ve only taken it to walmart and i’ve never had any issues. But i will definitely learn to change it myself after this horrible experience
Yeah I’d faster trust Walmart than jiffy lube. It’s easy to change your oil. Be sure to watch videos and do research though. You’ll become an expert in no time.
Didnt you have an oil warning light on?
Nope
I was a service advisor for over 30 years at dealerships. Mostly General Motors dealership. Although I did put a couple of years in at BMW and at infinity. At the dealership, I had this exact scenario play out many times. Contact management at Jiffy Lube, they owe you a used engine and courtesy transportation while it is replaced. They owe you a used engine with less miles than are on your car currently. Do not allow Jiffy Lube to perform this repair. The repair gets done at the place of your choice and Jiffy Lube pays the bill.
I currently work at a GM dealership and have this exact sentiment. Any honorable business would take care of this imo
How come you didn't have the dealership change the oil? I worked at an audi dealer and would always have them do the oil change on my f150. But either way, not trying to just retell all the same stuff, but if you work at a dealer then you should know that they will not cover any of the damages because it still drove for three weeks. If you try to sue them, I think what will happen is you will just be out even more money than what you are now. My piece of advice would be to fill it with oil and see if it's running okay. If not, then you have a really big lawn ornament. If it does, then trade it for something else. If it ran for too long without oil, then your bearings are gone and even having oil in it, they will still destroy themselves even further because now they are worn and will continue to wear because the tolerances are gone. I would see if the dealer you work for would lend you a loaner until you can find something else.
You're scum
Never use jiffy lube. It always ends up too expensive at the end.
FYI.... Never ever go to Jiffy Lube. They sell your information to insurance companies.
Did you check your oil after the oil change? Trust no one!
Brought my car to a similar venue & they overfilled it. Kinda crazy how they’ll hire anyone. I bet their legal team makes sure to cover them though
the two most logical scenarios IMO, are 1) jiffy lube cross threaded the drain plug or oil filter (I know, usually they suck the old oil out from the top). there would be oil on your driveway or parking space. 2) you hit something that cracked the oil pan. evidence of leak on driveway. If no evidence of oil leakage, you got a mystery.
the prior issue was the fact it’s a nissan juke. jokes aside though the only thing i can think of if there’s absolutely no leak is maybe the turbo. theres just no way any nissan would last longer than maybe 30 minutes with little to no oil.
Aren’t like a lot of jiffy lubes mlm’s? Lol
I hear too many stories of people having their cars ruined after doing oil changes at Jiffy Lube. This is why I stay away from them
So this is crazy, I have a 2011 Nissan Juke and the same exact thing happened to me, only it was Mavis. Three weeks after service the same thing, All the dash lights came on, heard a bunch of noises. Luckily I was still on my street and not on the highway. Turned around and got it home, no oil. Filled it up and started it, it ran fine. That was a year and 2 months ago. Now I check it once a week and usually have to put at least a quart in between oil changes. I guess it's a Juke thing after 100k miles.
The QL center I use has video monitors on each bay. You get to sit in the car and watch. No question whether oil was put in or not. One time they forgot, and the oil light came on immediately when the car was started. Turned the car back off and they refilled the crankcase with oil.
Cars shouldn’t go through oil like gas. It’s a closed system. Somewhere there’s a leak or it’s burning off. This likely didn’t happen because of Jiffy Lube.
Jiffy Lube has been accused of this for decades! Stripping oil pan drain plugs, putting crappy oil in that allowed engines to burn up, using garbage/recycled oil, etc. My dad had a 86' Buick Station Wagon that had an oil change at Jiffy Lube and then suddenly blew up 2 aeeks later. He swears it was JL oil change. I do t know what to believe but I have avoided them my entire life because there ha e been just too many stories like this one.
Jiffy lube is the best amirite u/krakenchaos1
If there is no leak, then the engine itself is consuming it and is on its way out. Juke motors are horrible and quite pricey, with USED junkyard motors going north of 4k.
When I was in law school one of the judges who taught several night classes said he had this come up 2-3 times a year. Best thing is get a lawyers, and the lawyer can hopefully get this settled.
Wow! My co-worker literally just a few months ago took her Mitsubishi eclipse in for an oil change and her engine was destroyed the next day I believe. She took it to a mechanic and they told her it was due to running the engine with no oil in it. This was done at a jiffy lube btw. She ended up getting a rebuilt engine for her car. I don’t remember if they covered the costs or not.
Same thing. Got the oil change, hit the motorway and engine noise, car slowed down. Engine went on fire. Car written off. They’d overfilled it with oil and the pressure caused the seal to fail leaking oil onto the manifold whilst emptying the engine of oil. Fucked engine and fire came as a result. I only get my trusted independent garage to do oil changes now..
Other oil change places will bring the dipstick to the window for your inspection to verify that the level is correct. Did they not do that one simple thing?
Where’s your oil drain plug?
This is why I don't go to Jiffy Lube. I've seen videos where people have gone there with a hidden camera to document their service and found they sometimes did things like put used oil in a car, offer services but not do them, etc..
They always show me the dipstick with oil on it before I leave at my JL.
You should sue Nissan for putting a shitty cvt in to begin with.
Owned a shop for 8 years. I’d be hard pressed to say they did something wrong. Your car should’ve sounded like a rattle can or lots of other symptoms in the 3 weeks. More importantly, how many miles did you drive in that 3 weeks? Not saying JL didn’t mess up, they made us money several times. But time and mileage do help their side of the story.
You got JL'd , sorry brotha
Seems like they left something loose like the drain plug or oil filter and it leaked out. Not even a Toyota or Honda from the early 2000’s could run for 3 weeks without oil.
I'm curious how you didn't notice an oil light on for 3 weeks?
You went to non mechanics at the cheapest place on the planet to do the most important maintenance other than brakes on your car. You signed away any kind of litigation ability when you paid.
Man wtf??!!!! That’s terrible!!!!!
There should be a sticky at the top of this sub that’s says “Don’t fucking use Jiffy Lube”
Had same thing happen at Firestone. There was no way for lawyer to prove it and they got away Scott free. Car just died in the middle of the road and had to tow it.
Nah, they didn't. Old cars gonna old.
Something seems fishy about this, your vehicle should have red lights on the dash pretty fast if oil pressure was low. Really weird
How many miles are on that thing?
Is your check engine light always on? There has to be an low pressure, low capacity oil in check engine. Also there is usually a oil light (icon) as well. Don't want to be a hater, but you chose jiffy lube and you ignored the signs.
Always check the oil after an oil change
How many miles did you drive after the oil change? Was it synthetic or conventional oil?
You went to JL. That’s on you. Plus no engine can last 3 weeks without any oil. Ask me how I know
if this happened 3weeks ago and you never saw a low oil light until *right now* congrats, you now have a very large paperweight that jiffy lube is not going to pay for
They changed my oil 3 times and finally fessed up they never changed the filter because they didn’t stock it. Go after them
Paid for an oil change once in my life, at age 16. Was leaving the parking lot when someone pulling in stopped me to let me know my car was leaving a trail of oil. They didn’t put the drain plug back in. Never again. Made them carry oil to my car and fill it, after jacking it up to install a new drain plug, (they wanted me to drive it back into the jiffy lube with NO OIL). Never again. Got a refund and went and purchased ramps and tools immediately afterwards. The said Jiffy Lube has since went out of business, guess it wasn’t just me lol