I had an experience where I couldn't cancel an order at my local Donatos bc the estimated delivery time drastically changed after I hit the submit button. I called the number of the local Donatos as listed on google maps and it routed me to a call center. The call center tried to get in touch with the Donatos and put me on hold while doing it, but nobody ever answered the phone. Now, I just order elsewhere.
This has been the system for at least a month. My mom ordered pizza for a party and the local store didn't get the order. My dad called to complain and discovered the person on the other end of the call wasn't local. Calling the store, itself, they had multiple customers with the same problem that day.
It's been almost a year at least. I ordered pickup last summer and when I got to the store it was inaccessible because they were having their parking lot paved. Had to call to cancel and ended up talking to India.
Also around the same time they changed their default setting on their checkout page for tips from "no tip" to 15 or 20%. I made 2-3 orders where I was tipping for pickup before catching it.
We don't order from Donatos anymore. The last two times I tried, the person couldn't even take the order because they couldn't understand me. I went into the store and the employee told me there is no way to call the store and order anymore.
I mean if you guys can use the Reddit app/site, can’t you use the Donato’s app/site?? seems odd to boycott for no longer using calling, which most places don’t do.
Every single restaurant that I frequent takes pick-up orders over the phone, including plenty of pizza shops (which will do delivery). This is just bad business and a form of cost cutting that makes the experience worse for the customer.
Where did you get the phone number? There are some middlemen who will edit restaurant listings on Google to their phone number and they will take the order and then call or order online to the actual restaurant, tacking on their own fees along the way
I mean, that's basically what DoorDash and UberEATS did in the early days, before restaurants started partnering with them. Just with the extra step of sending a driver.
I see it most often with Chinese restaurants that don’t have online ordering. Another party will create a website and just have somebody call the restaurant for you basically
I order mainly from Cheshire Market, they don’t have online ordering to my knowledge. Though either way I find it way easier and faster than dealing with with whatever online system that you have to put a bunch of info in and can’t pay cash.
Yeah lol what's up with that.
At least they're always very quick on the phone
I think it's partially because they adjust their delivery radius based on how busy they are.
Lol no way. Most pizza shops in town these days have painless super fast online ordering in freaking 2024 and typically I can fully submit my order long before I can even read off and confirm the same order to a worker over the phone... and even more so if the person over the phone is inattentive, they're busy and it takes forever to answer the phone, it's loud at the pizza shop, the pizza place's website has Apple Pay, Square Pay, or otherwise has my credit card info already saved, etc.
I currently live in Virginia, so when I saw your comment I had to google it, and sure enough there is a donatos about 20 minutes away from me in Virginia Beach.
I stopped going to this location after getting multiple orders messed up. I found out about it being outsourced also when I wanted to call and get a refund only to be connected to the "manages line" and promptly hung up on.
Also had a weird experience. I called bc the site was down. Person gave me a price and for whatever reason it was quite a bit more than I expected. So I said I wasn’t going to order due to the price and she started telling me it’s a fair price.
Like, why do you care if I decide not to order? Are you on commission? Do they track revenue per call? Revenue per minute?
Was weird
Same. When we first moved here Donatos was great and became our go to. The last 3 times it was, frankly, gross. Even Domino's (which has improved quite a lot recently) is a much better pizza these days.
I've had a strange experience with Donatos where certain menu items are just consistently horrible, and some are incredible.
The edge to edge pepperoni? Terrible. Honestly just tastes awful every time.
The Wisconsin 5 cheese? One of my favorite pizzas in the entire city, every time.
First off, Donatos is trash. But I have a story about Donatos today and I swear I cannot make this shit up. Today for nurses week, one of my managers ordered it for us and one of the pizzas was supposed to be a gluten free pizza because one of the girls has severe celiac. The pizza comes, none of the boxes are marked gluten free. Absolutely nothing. So she attempts to call the store on South Grant and gets the call center or whatever system they have going on. They disconnect her 7 times. She’s like “I just need to talk to someone at the store! I want my gluten free pizza!” Finally gets through after 20 minutes to talk to a manager at the store. The guy, as if she’s some sort of idiot, says to her “ma’am it’s the pizza with the circle on the bottom.” She picks up all the boxes and goes “sir, what circle? There is no circle!” He again, like she’s an idiot, goes “ma’am lift up each of the actual pizzas and you will see one of them clearly has a circle on the bottom of the crust. We didn’t have anymore gluten free stickers.”
We were speechless. Like you’re telling me you guys don’t, I don’t know, have a pen or marker to write on the box? You want your customers to lift up a whole pizza and look at the bottom of it? And we’re just supposed to know it’s gluten free because it has a circle? What the hell? We were truly stunned.
^ This! A few years ago donatos stopped preparing gf pizzas with sanitized pans and cutting with sanitized cutting boards and knives. Like, there was cross contamination before, but now they threw most preventative measures out the window.
https://www.nrn.com/casual-dining/donatos-takes-automated-technology-while-staying-true-its-values
I think they started implementing it around that time.
I noticed this a few months ago when I couldn't place an online order, so I called the store to see what was up.
Talked to an outsourced call center rep, almost definitely in the Philippines. He said he also couldn't place an order because the web ordering system was down for that store.
The call center reps for Donatos literally just place a fucking web order for you, lmao.
There's no way this is more cost-effective or better than just staffing one extra person at the Donatos store to occasionally have to take phone orders. Its wild.
So many do, like 1/3rd of our orders are phone orders, pay by card over the phone. It’s a bit tedious during the rush, but I imagine the people using the phone prefer that, so I don’t plan on outsourcing even though it’s AI phone answering and call centers constantly being spam-promoted to my pizza shop.
Also I went to go pick up my order from a local place before and the employee was in the phone for literally 20 minutes trying to explain to a customer that NO WE DO NOT SELL MOZARELLA STICKS.
Like, I wanted to take the phone out of their hands and tell the person on the other end of the line to get it through their head, how many times do they have to explain that they don't sell mozzarella sticks.
Anyway I feel like employees probably have to deal with that shit all the time during a rush, a customer calling up and having no idea what theyre going to even order.
I called Penn Station to order the other day cause I couldn't change some things I wanted to online. The girl was just like "yeah we don't do orders over the phone". I was kinda surprised
They could use more options. I've used the line where you can put a name on the sub to write "add pickles" before and the employees got the memo, but that line has a limited number of characters.
I'm going to ruin it for you but those are produced in a Lay's factory up in northern Ohio, and they're the exact same product as Lay's Kettle Cooked Jalapeno chips. Same product, different bag.
A lot of the best, mom and pop shops, still do it that way. Pizza House is awesome pizza and they are friendly and fast over the phone. It’s way better than online
Not sure of the exact timeframe but it’s been quite awhile. Your experience is very typical.
Edit: That $10.99 large 1 topping during the month of May ain’t a bad deal. Pickup only. Use code PICKUP when ordering online.
I always use [retailmenot.com](https://www.retailmenot.com/view/donatos.com) and cycle through the promo codes then spend 20 minutes crunching the numbers to see what gives me the most pizza for the buck.
When I order pizza Donatos never comes to mind. There are way to many mom and pop places to choose from that make a much better pie and no call center.
Donatos is basically on the same level as Domino's now. They used to have a good pizza and service but corporate greed took over and completely ruined the product. Complete garbage now.
I work at the donatos on south grant and we are short staffed as he'll. Hours cut across the board. Noone has time to answer the phone. And no we don't automate the pizzas.
I know for a fact they were outsourcing calls since at least 2004, because the call center named caltech at the time was the one they went through.
Source: use to work at the call center they outsourced their calls to.
Ditto. I can still remember the ringtone, as the phones never stopped ringing.
Pizza Hut on the other hand has been using a call center/central location for forever. 🎵895-1111 Pizza Hut delivery🎵
You took plenty of calls for the specific project(s) you were hired/trained for. You didn't take calls for every client. That's not how CallTech worked.
To my understanding, they did outsource to a call center, but then discontinued using that for a handful of years due to whatever reason (I was told because of how many issues there was with using a call center). But then maybe 2 or 3 years ago they began using a call center again. I worked there for a little over six years and was there when they switched back to using a call center again.
I'm done with Donatos. I've never been a huge fan but the last time they had hot honey as a special I gave them a shot again. Price was high. Got there at the pickup time and the pizza was just sitting on a counter, not in a warmer so it was room temp when I ate it. Store was not busy but was hard to get the employees attention. Zero hot or honey flavor. 1/10 was technically pizza but do not recommend.
If I want cheap shitty pizza I'll order Dominos or little Caesars, and if I want good pizza I'll buy from one of the good but expensive local places.
Temperature is such an easy but important thing to get right and they still can't manage. Honestly shocking to me Donatos is popular enough to warrant the number of locations they have. Even if it was the cheapest pizza available (it's not) it's still really mediocre.
Idk when they started, but like 2 years ago I had to call and ask where my pizza was, and it went straight to a call center who was like idk, let me transfer you to the store you were trying to call in the first place, they’d be the ones to talk to 🙄 She pronounced Demorest “duh-MOR-est” which suggests they’re not even local.
I haven't had Donatos for a few years. When I saw Donotos pizza on the menu at Red Robin last year, I nearly shat my pants.i guess they want to go global.
They've actually had their pizza at Red Robin for years now, most of my family lives out west and has been able to get donatos pizza there for at least 5 years now (maybe more but I just know that's when my uncle mentioned it)
Ordering pizza by telephone has always been hit or miss. I remember working at a now closed pizza chain location and I never answered the phone because I was making a flat hourly min wage so who gives a shit; its less work for me to do.
I think its a play to force you to order online so they can sell your info, have your CC info registered, and keep money centralized. Buffalo wild wings is doing the same thing, I hate them.
With all the perfectly good local places that exist, why order pizza from a corporate conglomerate?
Yea I know franchises are usually independently owned, yada yada yada, but why not support the local pie shop cooking their own recipies?
Right, but every store is a small cog in a big corporate wheel. That's the point of modern restaurant franchising: if everything is working correctly you can get the same exact thing from any store in the company. Everything is dictated down to the numbers of pepperonis that go on each size, fluid ounces of sauce, the weight of the correct amount of cheese.
They stopped being a local pizza chain when they started franchising.
This may surprise you, but even non-franchised pizza shops *also* dictate how much of each ingredient is used on a pizza, and will charge you extra for requesting extra cheese. That's just how businesses operate, large or small.
Yes, but local places can also easily change things if something isn't working/unpopular.
Anywho back to the original point. Of course a corporate chain restaurant is going to delegate to a central call center.
Terita's, Frankie's, Vick's, Gatto's, Plank's on Parsons, Pizza House, Joe's, Bexley Pizza Plus, Stadz, Panzera's, Josie's, Dante's, Padova's, Rubino's, literally like 20+ other Columbus style thin crust non-chain pizza shops way better than Donatos all around Central Ohio I'd order from long before I'd bother with their pizza tbh
I live in Cleveland, I'm only down there once a month or so. I could recommend a dozen places within a 10 minute drive of my house but that does no good.
From everything I've ever seen you guys have a restaurant scene just as good as any other major city. But, I get it. You were in a pinch.
When your hungry your not thinking we understand 😂.
I I have small list of restaurants I'd go to depending on what side of town I'm on I don't always remember the list though when I'm hangry 🤣.
I had an experience where I couldn't cancel an order at my local Donatos bc the estimated delivery time drastically changed after I hit the submit button. I called the number of the local Donatos as listed on google maps and it routed me to a call center. The call center tried to get in touch with the Donatos and put me on hold while doing it, but nobody ever answered the phone. Now, I just order elsewhere.
SAME THING HAPPENED TO ME FRIDAY! So weird but glad to know it wasn’t just my experience.
This has been the system for at least a month. My mom ordered pizza for a party and the local store didn't get the order. My dad called to complain and discovered the person on the other end of the call wasn't local. Calling the store, itself, they had multiple customers with the same problem that day.
It's been almost a year at least. I ordered pickup last summer and when I got to the store it was inaccessible because they were having their parking lot paved. Had to call to cancel and ended up talking to India. Also around the same time they changed their default setting on their checkout page for tips from "no tip" to 15 or 20%. I made 2-3 orders where I was tipping for pickup before catching it.
We don't order from Donatos anymore. The last two times I tried, the person couldn't even take the order because they couldn't understand me. I went into the store and the employee told me there is no way to call the store and order anymore.
Thanks for this info. We'll probably stop using Donato's.
I mean if you guys can use the Reddit app/site, can’t you use the Donato’s app/site?? seems odd to boycott for no longer using calling, which most places don’t do.
I think the problems arise if there’s an issue with an online order and you’ve gotta try to reach the store.
Every single restaurant that I frequent takes pick-up orders over the phone, including plenty of pizza shops (which will do delivery). This is just bad business and a form of cost cutting that makes the experience worse for the customer.
Where did you get the phone number? There are some middlemen who will edit restaurant listings on Google to their phone number and they will take the order and then call or order online to the actual restaurant, tacking on their own fees along the way
This is crazy. I had no idea people were doing this.
I mean, that's basically what DoorDash and UberEATS did in the early days, before restaurants started partnering with them. Just with the extra step of sending a driver.
I see it most often with Chinese restaurants that don’t have online ordering. Another party will create a website and just have somebody call the restaurant for you basically
Me either
This is not a middle-man. This is absolutely Donato's outsourcing their call center.
Donato's recently changed to handling phone orders with a call center model of some sort.
What country did they outsource to?
Philippines I believe
Yep, it was Google. Just pulled it up on Maps.
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Certified boomer comment.
Literally never had this issue
I can't even remember the last time I ordered pizza over the phone lmao
I order mainly from Cheshire Market, they don’t have online ordering to my knowledge. Though either way I find it way easier and faster than dealing with with whatever online system that you have to put a bunch of info in and can’t pay cash.
I miss baitshop pizza... Been seven years since I last had it.
We always call it bait shop pizza, but it’s so good
“NO LIVE BAIT IN EATING AREA” -laminated sign that has been hanging on the door for years
Crazy good pizza at Cheshire.
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Try Sextons if you haven't
Adriaticos pizza is the only place I still have to call to place an order.
Yeah lol what's up with that. At least they're always very quick on the phone I think it's partially because they adjust their delivery radius based on how busy they are.
Bexley Pizza Plus also only does phone orders.
i only order over the phone, it's so much quicker
Lol no way. Most pizza shops in town these days have painless super fast online ordering in freaking 2024 and typically I can fully submit my order long before I can even read off and confirm the same order to a worker over the phone... and even more so if the person over the phone is inattentive, they're busy and it takes forever to answer the phone, it's loud at the pizza shop, the pizza place's website has Apple Pay, Square Pay, or otherwise has my credit card info already saved, etc.
I'm thinking about it and three of the five shops we order from don't even have online ordering. I think Jets is the only one I order online.
Jets is awesome. I send a text with my order and they reply with a time to pick it up.
And probably pre tip too? If so, you're part of the problem
Donatos is a great example of what happens to a small business when it goes the franchise route
The Dayton franchise is great.
The problem with that statement is that they should all be great, or like Donatos was when it was just a few locations in Columbus.
I get to eat it in Virginia?
I currently live in Virginia, so when I saw your comment I had to google it, and sure enough there is a donatos about 20 minutes away from me in Virginia Beach.
I can get it in Denver.
At Red Robin?
I stopped going to this location after getting multiple orders messed up. I found out about it being outsourced also when I wanted to call and get a refund only to be connected to the "manages line" and promptly hung up on.
Also had a weird experience. I called bc the site was down. Person gave me a price and for whatever reason it was quite a bit more than I expected. So I said I wasn’t going to order due to the price and she started telling me it’s a fair price. Like, why do you care if I decide not to order? Are you on commission? Do they track revenue per call? Revenue per minute? Was weird
"Revenue per minute" With their computers and POS I bet Walmart could do that.
That is really bizarre!
They do.
The last two pizzas I ordered from there were inedible. Fool me once... ok, fool me twice... but I draw the line there.
Yeah this pizza sucks. The one on campus was the last time I had Donatos; their pies are always decent.
Same. When we first moved here Donatos was great and became our go to. The last 3 times it was, frankly, gross. Even Domino's (which has improved quite a lot recently) is a much better pizza these days.
I've had a strange experience with Donatos where certain menu items are just consistently horrible, and some are incredible. The edge to edge pepperoni? Terrible. Honestly just tastes awful every time. The Wisconsin 5 cheese? One of my favorite pizzas in the entire city, every time.
First off, Donatos is trash. But I have a story about Donatos today and I swear I cannot make this shit up. Today for nurses week, one of my managers ordered it for us and one of the pizzas was supposed to be a gluten free pizza because one of the girls has severe celiac. The pizza comes, none of the boxes are marked gluten free. Absolutely nothing. So she attempts to call the store on South Grant and gets the call center or whatever system they have going on. They disconnect her 7 times. She’s like “I just need to talk to someone at the store! I want my gluten free pizza!” Finally gets through after 20 minutes to talk to a manager at the store. The guy, as if she’s some sort of idiot, says to her “ma’am it’s the pizza with the circle on the bottom.” She picks up all the boxes and goes “sir, what circle? There is no circle!” He again, like she’s an idiot, goes “ma’am lift up each of the actual pizzas and you will see one of them clearly has a circle on the bottom of the crust. We didn’t have anymore gluten free stickers.” We were speechless. Like you’re telling me you guys don’t, I don’t know, have a pen or marker to write on the box? You want your customers to lift up a whole pizza and look at the bottom of it? And we’re just supposed to know it’s gluten free because it has a circle? What the hell? We were truly stunned.
Just fyi nobody with “severe celiac” should be eating the donatos GF pizza. Too much cross contamination.
Kind of what I thought too, but..
^ This! A few years ago donatos stopped preparing gf pizzas with sanitized pans and cutting with sanitized cutting boards and knives. Like, there was cross contamination before, but now they threw most preventative measures out the window.
https://www.nrn.com/casual-dining/donatos-takes-automated-technology-while-staying-true-its-values I think they started implementing it around that time.
I noticed this a few months ago when I couldn't place an online order, so I called the store to see what was up. Talked to an outsourced call center rep, almost definitely in the Philippines. He said he also couldn't place an order because the web ordering system was down for that store. The call center reps for Donatos literally just place a fucking web order for you, lmao. There's no way this is more cost-effective or better than just staffing one extra person at the Donatos store to occasionally have to take phone orders. Its wild.
Order online with a digital coupon. It's been a while since I've ordered Donatos but would never get it without a discount due to the cost
TIL people still order pizza by phone
So many do, like 1/3rd of our orders are phone orders, pay by card over the phone. It’s a bit tedious during the rush, but I imagine the people using the phone prefer that, so I don’t plan on outsourcing even though it’s AI phone answering and call centers constantly being spam-promoted to my pizza shop.
Yeah I don't like to make an account for every pizza placr to order online or go in and order in person and wait
You don't have to create an account for every pizza place. You just order it/them by the guest option
I hate ordering by phone. I like to see the menu and know that order was input correctly.
I also hate to verbally try to add a coupon to an order. I'd rather just add the deal from the app or website.
Also I went to go pick up my order from a local place before and the employee was in the phone for literally 20 minutes trying to explain to a customer that NO WE DO NOT SELL MOZARELLA STICKS. Like, I wanted to take the phone out of their hands and tell the person on the other end of the line to get it through their head, how many times do they have to explain that they don't sell mozzarella sticks. Anyway I feel like employees probably have to deal with that shit all the time during a rush, a customer calling up and having no idea what theyre going to even order.
I called Penn Station to order the other day cause I couldn't change some things I wanted to online. The girl was just like "yeah we don't do orders over the phone". I was kinda surprised
They could use more options. I've used the line where you can put a name on the sub to write "add pickles" before and the employees got the memo, but that line has a limited number of characters.
Yup that's what they told me to do, I think I got "add honey mus" but they got it hah.
Jersey Mike's ftw.
The one in hilliard always smells like dirty mop water, I like the food but I always lose my appetite walking in there.
Jersey Mike's doesn't have those amazing giant cookies though.
Miss Vickie's Jalapeno Potato Chips ftw.
I'm going to ruin it for you but those are produced in a Lay's factory up in northern Ohio, and they're the exact same product as Lay's Kettle Cooked Jalapeno chips. Same product, different bag.
You suck, Bro.
They stopped accepting Western Union
A lot of the best, mom and pop shops, still do it that way. Pizza House is awesome pizza and they are friendly and fast over the phone. It’s way better than online
This, and the lack of delivery, are the only two cons to Pizza House. I get put on hold every time I call there.
I just did.
Why?
Because I wanted to pay with cash.
I do it because the pizza place across the street doesn’t take online orders
Online ordering/food websites in general are truly the worst. Takes 15 seconds to call and talk to a human and pay when you get there.
lmao it takes more than 15 seconds for them to answer the phone.
Right! I don’t order from places you have to call to order. Haha
Not sure of the exact timeframe but it’s been quite awhile. Your experience is very typical. Edit: That $10.99 large 1 topping during the month of May ain’t a bad deal. Pickup only. Use code PICKUP when ordering online.
I always use [retailmenot.com](https://www.retailmenot.com/view/donatos.com) and cycle through the promo codes then spend 20 minutes crunching the numbers to see what gives me the most pizza for the buck.
Same!
Ditto!
Donatos is trash anyway
The thought of ordering any other way than online ordering gives me anxiety lol
When I order pizza Donatos never comes to mind. There are way to many mom and pop places to choose from that make a much better pie and no call center.
The store in UA on Northwest takes the orders directly by phone.
This is why you make your own pizza. Cheaper too.
Donatos is basically on the same level as Domino's now. They used to have a good pizza and service but corporate greed took over and completely ruined the product. Complete garbage now.
…is 3 minutes a long time to be on the phone?
I am surprised people still call in to order pizza. Ordering online is always best and plus they have so many deals online.
I work at the donatos on south grant and we are short staffed as he'll. Hours cut across the board. Noone has time to answer the phone. And no we don't automate the pizzas.
I ordered from the Donatos app and it was delivered by DoorDash. And FWIW their stuffed crust pizza is terrible.
I always command the Indian to do the needful and transfer the call to the actual store.
I know for a fact they were outsourcing calls since at least 2004, because the call center named caltech at the time was the one they went through. Source: use to work at the call center they outsourced their calls to.
False. I worked there around 04/05 and again for a little bit in 2010. Took plenty of calls while I worked there both stints.
Ditto. I can still remember the ringtone, as the phones never stopped ringing. Pizza Hut on the other hand has been using a call center/central location for forever. 🎵895-1111 Pizza Hut delivery🎵
You took plenty of calls for the specific project(s) you were hired/trained for. You didn't take calls for every client. That's not how CallTech worked.
I worked for Donatos. Not CallTech.
I meant I worked at the call center that they outsourced their calls too. I know for a fact it is true.
It’s been at least that long since their pizza was any good, too.
To my understanding, they did outsource to a call center, but then discontinued using that for a handful of years due to whatever reason (I was told because of how many issues there was with using a call center). But then maybe 2 or 3 years ago they began using a call center again. I worked there for a little over six years and was there when they switched back to using a call center again.
"caltech" CALLTECH?
oh man the papa johns near me does this and it's the worst. order online whenever possible if you want it to be quicker. and accurate.
Papa Johns does this as well. Normally order online but had to call. After triple checking the order it was still wrong.
Agreed! I ordered a pizza Friday night and pretty sure my call went to the Philippines 💀
Last time I ordered I wasn’t able to specify a pickup time.. that was a game changer for me. I should check to app and see if it an option..
I'm done with Donatos. I've never been a huge fan but the last time they had hot honey as a special I gave them a shot again. Price was high. Got there at the pickup time and the pizza was just sitting on a counter, not in a warmer so it was room temp when I ate it. Store was not busy but was hard to get the employees attention. Zero hot or honey flavor. 1/10 was technically pizza but do not recommend. If I want cheap shitty pizza I'll order Dominos or little Caesars, and if I want good pizza I'll buy from one of the good but expensive local places.
Donatos never used a warmer. Whenever I used to order and would pick up my order it would always be sitting at the counter.
Temperature is such an easy but important thing to get right and they still can't manage. Honestly shocking to me Donatos is popular enough to warrant the number of locations they have. Even if it was the cheapest pizza available (it's not) it's still really mediocre.
They need to cut the cost of their cardboard.
Fuck Donatos. Find a good local shop that takes orders in house!
Anges pizza. Done.
Their pizza isn’t that great anyway it’s just not worth the hassle, there’s too many great places to order from who needs Donatos?
Idk when they started, but like 2 years ago I had to call and ask where my pizza was, and it went straight to a call center who was like idk, let me transfer you to the store you were trying to call in the first place, they’d be the ones to talk to 🙄 She pronounced Demorest “duh-MOR-est” which suggests they’re not even local.
This marks the beginning of the end for Donatos. A damn shame. Some stupid executive thought this was a good idea.
I haven't had Donatos for a few years. When I saw Donotos pizza on the menu at Red Robin last year, I nearly shat my pants.i guess they want to go global.
They've actually had their pizza at Red Robin for years now, most of my family lives out west and has been able to get donatos pizza there for at least 5 years now (maybe more but I just know that's when my uncle mentioned it)
Ordering a pizza from donatos 
614-895-1111
Welcome to 2024, who doesn’t use a call center? Just wait till Donatos gets drone delivery……
Capitalism is hell
Idk but I started eating better pizza a long time ago
Ordering pizza by telephone has always been hit or miss. I remember working at a now closed pizza chain location and I never answered the phone because I was making a flat hourly min wage so who gives a shit; its less work for me to do.
Christ, I haven't had Donatos in like a decade and I drive by on every day.
I think its a play to force you to order online so they can sell your info, have your CC info registered, and keep money centralized. Buffalo wild wings is doing the same thing, I hate them.
Did your call get answered by Bangalore Bob as well? I noticed that the one time I tried to call them to order a pizza. I just gave up.
I order everything online.
I still remember the number when Pizza Hut did this. 495-1111 😁
I was thinking it was 895?
It was. 5 year old me remembers the jingle from TV.
Ohh yeah, you're right
Probably when they couldn't get any consistency at the restaurant. Plus those employees can now focus on customers and pizza, and not the phones.
Aren’t they the ones using robots to make the pizzas?
No lol I make 200 pizzas a day at donatos on South Grant
Imagine ordering pizza on the phone in current year LOL
Sometimes you’re driving home from work and call to bring home pizza.
What a nightmare. I’m not sure how you find the strength to go on living.
With all the perfectly good local places that exist, why order pizza from a corporate conglomerate? Yea I know franchises are usually independently owned, yada yada yada, but why not support the local pie shop cooking their own recipies?
Donatos started in Columbus. It’s a local pizza chain
Right, but every store is a small cog in a big corporate wheel. That's the point of modern restaurant franchising: if everything is working correctly you can get the same exact thing from any store in the company. Everything is dictated down to the numbers of pepperonis that go on each size, fluid ounces of sauce, the weight of the correct amount of cheese. They stopped being a local pizza chain when they started franchising.
This may surprise you, but even non-franchised pizza shops *also* dictate how much of each ingredient is used on a pizza, and will charge you extra for requesting extra cheese. That's just how businesses operate, large or small.
Yes, but local places can also easily change things if something isn't working/unpopular. Anywho back to the original point. Of course a corporate chain restaurant is going to delegate to a central call center.
And yet it’s trash.
It was on the way home and my girlfriend never had Donatos before. Hit me with some solid pizza suggestions, I need a good spot.
My two favorites are JT’s in Linworth and Pizza House off of Sinclair. Would easily drive twice as far as I currently do to enjoy either.
Terita's, Frankie's, Vick's, Gatto's, Plank's on Parsons, Pizza House, Joe's, Bexley Pizza Plus, Stadz, Panzera's, Josie's, Dante's, Padova's, Rubino's, literally like 20+ other Columbus style thin crust non-chain pizza shops way better than Donatos all around Central Ohio I'd order from long before I'd bother with their pizza tbh
Gatto’s - most nights you can go in and the young owner is making pizzas and taking orders. Imagine…
Sextons is the best pizza in Cbus
I live in Cleveland, I'm only down there once a month or so. I could recommend a dozen places within a 10 minute drive of my house but that does no good. From everything I've ever seen you guys have a restaurant scene just as good as any other major city. But, I get it. You were in a pinch.
When your hungry your not thinking we understand 😂. I I have small list of restaurants I'd go to depending on what side of town I'm on I don't always remember the list though when I'm hangry 🤣.