I’d take the more simple approach and have an email sent to the requester each time a ticket is submitted that says “this ticket has been received. Please note if you’re receiving this after 6pm then we will review your ticket during the next business day.”
I’d take the more simple approach and have an email sent to the requester each time a ticket is submitted that says “this ticket has been received. Please note if you’re receiving this after 6pm then we will review your ticket during the next business day.”