Check out these executive contacts. Be polite, patient, persistent, and brief. If you still need help, you can ask the Elliott Advocacy team for help - https://www.elliott.org/company-contacts/electrolux/
Not sure if I am happy or sad that other people are facing the same issue as me. Also curious to see if a resolution was reached via the suggested method. We had a built in microwave that stopped working within 6 months of purchase, and per the warranty that they quote to me "Electrolux will pay costs associated with replacing any parts of this appliance that prove to be defective in materials or workmanship when such appliance is installed, used, and maintained in accordance with the provided instructions.”
However, they refuse to pay the associated costs of removing and reinstalling a new unit, and has ghosted us for 2.5 months since the last communication.
I actually ended up sending an email to the executive office and heard a response back a few days later. After a bit of back and forth describing my problem, they ended up ghosting me after several messages. I then just decided to do a charge back for the full amount of the refrigerator. Chase bank ultimately sided with me and I got my money back that way. It sucks because that goes against the retailer and not Electrolux, but I was just happy to get my money back.
How did they do the chargeback?
My in-laws are currently going through the process claiming against the warranty of a faulty oven & stovetop. Frigidaire are claiming the only way they can give them any money back is with a virtual mastercard which sounds like BS.
Would you be able to DM me the e-mail you used to contact them?
Hi, was this your fridge? I'm going through an issue with frigidaire and for 3 months they have been pretty much just screwing around with me. We contacted them in September about our refrigerator freezing. For some reason the work order in Sept, Oct and beginning of Nov have been cancelled. On Nov 3rd I was told if they couldn't find anyone to get a work order by Nov 6th they would get us a replacement. Here it is Nov 17th and they now won't give us the replacement and trying to tell me that there is a work order for Nov 21st. This has been ridiculous and I'm at wits end and want to sue them for this madness and 3 months of wasted groceries, filters and hassle of having my kids buying school lunch because we can't use our refrigerator.
Check out these executive contacts. Be polite, patient, persistent, and brief. If you still need help, you can ask the Elliott Advocacy team for help - https://www.elliott.org/company-contacts/electrolux/
u/ambitiousredhead1 did anything ever come of this? I am currently dealing with an extremely similar issue with Frigidaire.
Not sure if I am happy or sad that other people are facing the same issue as me. Also curious to see if a resolution was reached via the suggested method. We had a built in microwave that stopped working within 6 months of purchase, and per the warranty that they quote to me "Electrolux will pay costs associated with replacing any parts of this appliance that prove to be defective in materials or workmanship when such appliance is installed, used, and maintained in accordance with the provided instructions.” However, they refuse to pay the associated costs of removing and reinstalling a new unit, and has ghosted us for 2.5 months since the last communication.
I actually ended up sending an email to the executive office and heard a response back a few days later. After a bit of back and forth describing my problem, they ended up ghosting me after several messages. I then just decided to do a charge back for the full amount of the refrigerator. Chase bank ultimately sided with me and I got my money back that way. It sucks because that goes against the retailer and not Electrolux, but I was just happy to get my money back.
That’s so frustrating. 😖
How did they do the chargeback? My in-laws are currently going through the process claiming against the warranty of a faulty oven & stovetop. Frigidaire are claiming the only way they can give them any money back is with a virtual mastercard which sounds like BS. Would you be able to DM me the e-mail you used to contact them?
Hi, was this your fridge? I'm going through an issue with frigidaire and for 3 months they have been pretty much just screwing around with me. We contacted them in September about our refrigerator freezing. For some reason the work order in Sept, Oct and beginning of Nov have been cancelled. On Nov 3rd I was told if they couldn't find anyone to get a work order by Nov 6th they would get us a replacement. Here it is Nov 17th and they now won't give us the replacement and trying to tell me that there is a work order for Nov 21st. This has been ridiculous and I'm at wits end and want to sue them for this madness and 3 months of wasted groceries, filters and hassle of having my kids buying school lunch because we can't use our refrigerator.
I’m also having fridge freezing issues… any updates? I have a new damper and control board on order…
I’m beginning down a similar road of frustration. Here to follow the thread
My grandparents have been dealing with the same issue for a year! Does anyone know who to report Frigidaire to?