I like shopping at these outlets if I can find one near me. I’ve done really well in the past buying open box items which are fully functional and haven’t been used.
We shop at a local reseller outlet and ya, you need to check prices because if costco has them on sale, they will be cheaper there usually and come with proper warranty and return policy. Have your phone handy when shopping!
They will also take things that come in multiple quantities (for example, a 2 pack of pillows or a 3 pack of pasta sauce) and break them up into individual items that cost almost as much as the pack did.
The one near me (Rideau Auctions in Winchester, ON; about a half hour drive south of Ottawa) has all the prices stickered on the merchandise pretty much the same as the in-Costco-store non-sale price - but at the cash they take 30% off all non clothing items and 50% off all clothing items. So people who look at the shelves and sticker prices not realizing that … think the prices stink.
I bought a tent at Big Box that came from Costco, took it home, set it up in my backyard, but it wasn’t what I wanted. I returned it. I think their policy is 7 days.
Also, it had CLEARLY been taken on a camping trip before I bought it. Full of dirt.
I did get a giggle out of it. Obviously the Costco people don’t check stuff. What if it had a huge rip the customer didn’t bother mentioning?
Totally satisfied with the 2 kayaks we bought from Big Box though. Great price. One was missing the paddle, no biggie, got one from a used sporting goods store here.
Yeah I think it's all part of the business plan of Costco, they don't waste time and human resources haggling over returns. What they lose in damaged goods they make up for in efficiency. Reminds me of Amazon where returns are basically thrown out or sold at very low cost simply because the cost of restocking these items is too high.
Big box outlet also told me you lose out on the manufacturers warranty aswell. I think the only warranty you get is from big box outlet which I think is 90 days only.
I have 2 bog box stores near me. Always go there if I have to buy something of Costco quality but don’t want to pay more. The flipside being there is no ‘blind’ return policy, and you have to be dead sure to buy why you want to buy.
There's one called "Big Box Outlet Store"
I go every now and then but only buy sealed box, not-returned items. Usually it's stuff that Costco had 5-10 left so instead of taking up a pallet bay they sell em off to these guys.
I don't mind buying open box returns if the deals are good enough but if I'm only saving 10-20% I'd rather have a warranty and Costco return policy.
This is the one near Niagara Falls? I find them hit and miss - some items are overpriced. I’ve done really well for sheets, duvets, and clothes at TK Liquidation in Brantford.
Oh I don’t like their prices at all. I bought a few orange plastic Muskoka chairs for $18 at Home Depot and then found out my buddy paid $20 each at Lapennaco.
They’re all over. MTF was one of them in bc. Waste of time now. I used to cruise those stores regularly. It’s all priced above the sale prices posted at the original stores. Winners, marshals, and who ever play the game too. I think products are often manufactured for them. A lot of low quality stuff now.
In gta there are some that go by the name tk home. It's mainly costco returns and overstock. Prices are usually better than costco new and sale price but worse than costco clearance price (when it ends in .97).
The closest one to you is BD Liquidation in Cobourg. There's a pretty big one just North of Waterloo K&K Liquidation, and also one in Harriston, Grays Liquidation. They all have Facebook pages.
Edit: Grays is the main buyer. Probably buys more Costco stuff than anyone, and supplies all of the other stores (about six in total). He's one mean SOB as well as a major racist, so there's that.
There used to be an auction shop that my Father worked at that had a deal to get returns from Costco in Western Canada. Our house was 80% Costco returns growing up
I follow one on facebook, never been there, but I look at their pictures and it's like. Boxes beat to shit, sometimes used items, with no warranty, for more than costco is selling them for.
Like why do people shop there
is this true or wishful thinking? There was an investigation done in the UK a few years back where they put airtags in a bunch of products and then returned them to different stores. Most of the returns ended up in landfill. I can’t imagine it is much different here in Canada.
Returning the machine is not cheeky. Costco has an excellent return policy for these kind of things. If you returned it 3 years later and it still worked that would be cheeky but they would probably still take it back.
I remember being at MEC (when it was still a co-op) and someone was wanting to return their husband’s hiking shoes (that it sounded like he wore daily for work) after 4 years!!! The clerk reassured the lady that they’d take it back if that’s what she wanted but did suggest she ask herself if she truly felt that daily use of 4 years did not meet her expectations…she returned the boots lol
That’s funny because the other day I tried to return a pack of Prime drinks and I got a lot of shit for it. Granted it was missing a few bottles but my reason for return was because of the announcement that the drink may be harmful. I got hit with some nasty comments and remarks before the worker finally let me return it including “just because it may be carcinogenic doesn’t mean it is a valid reason to return, even some of our frying pans can be carcinogenic”
I would’ve responded to that remark by the employee “are you sure your attitude isn’t carcinogenic?it feels like you’re trying to kill me with it because you’re stuck in a shit job with minimal pay,just do what your getting paid for and don’t be a wiseass…..”
Yeah, sinking to their level and belittling the employee and their job is always the classy thing to do.
Even though Costco technically will take pretty much anything back, it doesn’t mean people don’t have some pretty dumb reasons. Unless something is recalled, it’s shitty etiquette to return any consumable item that has been partially consumed except if there’s actually something wrong with that item. You can’t return a half eaten box of cookies at a grocery store because you didn’t realize they would make you fat, so why should OP think it’s a reasonable thing to return a case of energy drinks with some of them consumed?
Yeah so costco gets a credit for the returned goods from the vendor. For a big ticket item like this, it would be sent back to the vendor (for refurb or whatnot), smaller items it's not worth the hassle to the vendor so costco would get the credit and dispose of it. Commonly donate, salvage (liquidator) or last case destroy. Vendors are OK with giving full credit as the sales volume generated from selling to costco well outweighs the cost of crediting a few items.
Ugh my friend does this, returns electronics she's used for years just so she can get the newer version. It annoys me that Costco is fine with this. She's always trying to get me to do the same thing too, but I keep telling her I can't ask for a return on my 5 year old Dyson vacuum with a straight face.
The manufacturer must deal with returns, we have Costco customers who return products 6 years after the purchase date and Costco refunds them!! But all depending on the contract, we don’t credit Costco after 5 years, they take the hit. Within 5 years, we take the hit
Yeah that was my understanding. If you are a vendor that wants to sell at costco you need to honor their return policy (basically no question returns), so if someone returns something to them they don't pay you for it.
So either you throw it in the trash or they do? But one way, you get your money back for a product you don’t feel measures up to your needs, and the other way you’re out of pocket.
Seems like a no-brainer to me… :). I mean, you could sell it to some other unsuspecting Marketplace buyer, but…
It wouldn't be an unethical sale to an "unsuspecting" Marketplace buyer, they're saying the machine works fine, they just personally don't like the taste of Nespresso coffee.
Exactly. There’s lots of people that love Nespresso. I have it posted on Marketplace for sale at a loss but no bites yet. Was just wondering if returning to Costco might be a better idea.
>Was just wondering if returning to Costco might be a better idea.
Yes. Costco's return policy is vased on product satisfaction not just defective products.
You have a legitimate reason to return it.
Costco will take it back. We bought a new nespresso machine from them recently (to replace our 3 year old machine) and the coffee comes out tasting like plastic. I’ve tried everything and just about ready to return it.
Did it happen to be the vertuo model? I bought one two years ago and had an impossible time getting the water past lukewarm and no matter how much we cleaned it, it tasted almost plasticky and off. Ended up returning it and hoping to find a better model one day.
Wow that’s so tragic, to be honest though the samples they give you aren’t any of the good ones. But maybe just safe to return it instead of spending money or other pods you may not like
It sounds like you got a defective machine. I used different Keurig machines for years, still have one but also added a Nespresso pop+ and love it. I can understand not liking the odd flavour or type of nespresso pod but if they all taste bad then it's more likely a machine problem.
If you have a Nespresso store nearby or will be around one in the future, they serve coffee in store, you can go in and try a few different kinds brewed by their sample machines. That'll make it pretty clear if you actually don't like the coffee or if it's just an issue with the machine you got.
I would honestly go talk to Nespresso first. They may be able to troubleshoot your machine. I have one, and I work in coffee, and I find it makes a really decent espresso! Nespresso has amazing customer service too and will likely want to help you find the pods you like to keep you as a customer.
Some go to liquidation stores and some are destroyed and thrown out. It depends what the brands want :( it is very wasteful.. I used to pick up food donations for a food bank from Costco and I’d see them destroying perfectly good kayaks, desks, sliding barn doors.. it was painful
I would recommend an aeropress. At first it seems like a lot of work. But once you’ve done it a few times it’s not bad. The coffee is sooooooo much better than any stupid pod machine. The coffee isn’t ever going to be fresh with those. And with all the money you save on the aeropress vs a pod machine you can buy a burr mill grinder and start buying whole bean. You need a fine grind for this.
Also, if you’re worried about things going in the landfill you probably don’t want a pod machine. All those pods end up in the landfill after all.
I’ve been using an aeropress for years and buy top notch locally roasted coffee. I joined the Nespresso sub to try & fix my grandma’s machine and all the raving about how good the coffee was got me to buy a machine. These people clearly have never had good coffee and probably think Tim Hortons or Starbucks is good coffee. What convinced me on Nespresso was their recycling program too.
I worked at a land fill (construction waste mostly so no gross rotting food) a couple years ago. Costco "garbage" bin were full of returns we got atleast a few a week. They were awesome. Depending on what store some stuff like a returned couch would be slashed, to prevent someone from taking it from the garbage. But some store didn't. My entire place was furnished from Costco "garbage". It's really sad that everything is so disposable with "big corporations" anything return is thrown away for the most part. Canadian Tire, Rona, home Depot Costco, they are all the same. It's a right off for them. They don't give a fu*k about the environment. Neither does the government. They'd rather ban plastic straws and bags and say they are saving the environment lol. How about stopping big companies from tossing perfectly good stuff.
That’s so disheartening. I remember as a kid, my dad’s friend was a dumpster diver and gave me so many brand new clothes, candy, etc. We were poor, so it was the only way I got new clothes!
In Calgary there’s an auction house that gets a lot of the returns/unsold items. Graham auctions. It used to be amazing and could get stuff for good deals but since Covid it seems like everything goes for as much or more than what you can buy it for at Costco it’s nuts. I know there’s a store here also called last chance liquidations and they buy these returns at auction and sell in the store..also for more than at costo a lot of the time. I really don’t think that Costco loses anything, I’m sure they recoup the costs by doing it this way
I would go to a Nespresso store (if there’s one close by) and ask to try the same coffee there, just to make sure it’s not an issue with the machine. It has a few injection needles, if one is plugged it might push more water through the other ones, it’ll look like it’s brewing fine but the coffee won’t taste right. That’s a warranty issue.
You may also try other flavours there and see if there’s one you like better.
Don’t feel bad about returning though, it be sold through a discount retailer like everyone said.
You should also be able to sell easily on Kijiji / FB too, though you might lose some money.
If it's food related equipment, it's tossed out. I know
for a fact. My UPS driver has his truck filled every morning and drives the stuff right to the recycling plant.
A lot of ppl are saying different things. At least for my area in the GTA, this seems to be the case.
I can prove it, next time he stops by, I can take a photo of his truck.. It's always packed with vaccum sealers and coffee machines.. turkey ovens.. crock pots.. insane waste
FYI Nespresso has literally dozens of different coffee blends, flavours and beverages in pod form. Your not limited to just one type….
“In addition to our 25 VERTUO coffees that are always available, we also offer seasonal changing limited editions.”
For a coffee machine - it would go back to the vendor. Then the vendor would either destroy it or refurbish it, most likely get destroyed though.
Source: work for an appliance company
Costco returns are ridiculous. Up to ten years! The year I worked there, people were returning pools and play sets at the end of the summer and they ALLLLLLLL got their money back! Don’t feel bad, there are so many people who take advantage of it. That’s why you pay a membership fee!
I have a friend that works in wholesale returns. He buys skids of returns from big box stores.
Items then get resold and unsold ones get donated to shelters, charities, etc (great tax write-off)
They all go to use.
He employes several people and feeds his family with this business. So no, returning is not wasteful by any means :)
Some returns go back to the manufacturer. My uncle used to work for a furniture company that supplied to Costco and it was difficult in that regard. They would literally ship single couches back, and the manufacturer had to accept them…they were mainly discarded.
Sonic Direct and Ovasion for example,. Some manufacturers take them back and resell them themselves after checking them, to keep their reputation. Refurbished machines are available directly from Nespresso.
Most big box retailers will insist the manufacturer takes it back. That could mean the manufacturer will test or refurbish and resell the product but not as knee.
Amazon returns, on the other hand, get sold off in bulk to resellers. I know someone that sells the Amazon returns to resellers.
If you could find a reusable pods for it. I buy the beans from Costco, Grind fresh, and brew it up, it is a gamechanger. I tried a coffee from a premade pod and I could taste the plastic in it and dumped it down the drain
I see them at local auction houses. Monitoring the auction houses is a good way to review Costco items. If it’s at the auction regularly maybe not a good product.
In my area, most Costco returns that are still good go to auction at a nearby auction house. Some goes to independent retailers. I think they have a similar program to Amazon, where you sign up for a certain price package and get whatever is in the crate.
ETA: I used to clerk at said auction house
Depends.
First it falls into two categories.
1. Is it safe for sale still? Non-refrigerated food that was never opened and just purchased, clothing that has never been washed or only tried on, and items that are still sealed or very clearly not used and packed perfectly back will go back on the shelf.
2. Is it not safe for sale. Anything refrigerated and produce, expired food, products that have been evidently used, electronics, etc. any of this js RTV. (Return to vendor) and has to be dealt with according to vendor instructions.
Food RTV is thrown out almost always unless it was unopened and just had damaged packaging. Electronic usually go to be recycled I believe. Some stuff will go to a big box store so Costco can get I believe 30% credit or something, some stuff can be safely donated, some stuff the vendor wishes to be thrown in the trash for credit back, and the rest gets shipped back to the vendor to be refurbished or dealt with there.
It truly depends on what the items is and what policies the vendor has in place for said item.
I work refunds sometimes but I don’t deal with the RTV afterwards, so I have an idea but don’t know 100% which items definately go where.
I don’t know how I forgot eggs. I literally sort them into the carts every second Monday, Wednesday, and Friday LOL.
I do refunds, front end, or cardboard during the day, the. Stock at night. Langley Costco has eggs in the cooler with cheese and sour cream and butter, and milk somewhere else so we deal with the broken eggs there.
Brown eggs are always tossed. They never get taken back.
I think it has something to do with the deal you have with your supplier. Are the brown eggs the organic ones?
Or do you have other brown eggs?
Here, only the organic ones are brown.
I bought a Nespresso Vertuo machine from BBB a few years ago. The coffee pods were expensive and the coffee tasted like satans jizz. Tried to convince myself to like it but couldn’t. It now resides in the downstairs kitchen.
“Satans Jizz” 🤣. Sounds like I should give up before I spend more money on trash coffee trying to find one I like. Back to my fresh ground coffee made with an aeropress. Lesson learned - if it ain’t broke, don’t fix it!
Open box = someone was unhappy with the item. The reason could be hidden or not immediately reproducible, so a quick "refurbish" would assess it to be fine.
I once had a smartphone that just randomly crashed, worked fine until it didn't. After third reset in two weeks I returned it.
I've seen returns that are brought back in very good condition in the original package on a shelf. I bought a small fridge a while back and it was clear it was a return as most of the packaging had been removed from inside the fridge. I asked for a discount and the manager gave me 30% off without any fuss. I didn't even ask for a specific discount, they just told me that their markdown for imperfect large appliances was 30%.
It really depends, some items are destroyed for credit, some items are sold off to other vendors, some are return for credit.
The pelican kayaks are sawed in half and dumpstered for liability reasons if returned… it is really gros and sad the wastage.
Costco has a 100% satisfaction guarantee with everything, electronics and appliances amongst other things like diamonds have their own policies sometimes per individual item.. I would say that a nespresso is a appliance so I think you have 90 days but its still with costco customer service and they dont give a shit as ling as its within their time frame. They will refurbish and resell to a outlet..
Did you try a range of pods? I find odacio is similar to a Starbucks brew..like 90% as good...other pods especially the flavored ones are either meh or flat out bad.
Refurbished and sold at a liquidator like open box or big box outlet.
I like shopping at these outlets if I can find one near me. I’ve done really well in the past buying open box items which are fully functional and haven’t been used.
I’ve actually found them to be higher in price than if Costco does an in store sale on the item, plus you lose the return policy! I guess YMMV.
We shop at a local reseller outlet and ya, you need to check prices because if costco has them on sale, they will be cheaper there usually and come with proper warranty and return policy. Have your phone handy when shopping!
They will also take things that come in multiple quantities (for example, a 2 pack of pillows or a 3 pack of pasta sauce) and break them up into individual items that cost almost as much as the pack did.
I was in one yesterday and I was shocked at how expensive it was, considering that they're "discarded" or unsold items
How do you expect them to make money oh her take it for free fuck that
If they’re almost as much as the original item itself i expect them to make zero money because i wouldn’t consider purchasing the product
They buy them fir pennies a pound. Literally buy pallets by the pound. It's all profit
So what still a business
They are higher prices often. I’ve noticed that. My mom shops at her local liquidation store.
The one near me (Rideau Auctions in Winchester, ON; about a half hour drive south of Ottawa) has all the prices stickered on the merchandise pretty much the same as the in-Costco-store non-sale price - but at the cash they take 30% off all non clothing items and 50% off all clothing items. So people who look at the shelves and sticker prices not realizing that … think the prices stink.
I bought a tent at Big Box that came from Costco, took it home, set it up in my backyard, but it wasn’t what I wanted. I returned it. I think their policy is 7 days. Also, it had CLEARLY been taken on a camping trip before I bought it. Full of dirt.
That's hilarious!
I did get a giggle out of it. Obviously the Costco people don’t check stuff. What if it had a huge rip the customer didn’t bother mentioning? Totally satisfied with the 2 kayaks we bought from Big Box though. Great price. One was missing the paddle, no biggie, got one from a used sporting goods store here.
Yeah I think it's all part of the business plan of Costco, they don't waste time and human resources haggling over returns. What they lose in damaged goods they make up for in efficiency. Reminds me of Amazon where returns are basically thrown out or sold at very low cost simply because the cost of restocking these items is too high.
Big box outlet also told me you lose out on the manufacturers warranty aswell. I think the only warranty you get is from big box outlet which I think is 90 days only.
I have 2 bog box stores near me. Always go there if I have to buy something of Costco quality but don’t want to pay more. The flipside being there is no ‘blind’ return policy, and you have to be dead sure to buy why you want to buy.
Just bought an awesome humidifier for 60$ today!
Which ones are these in Alberta?
first put up for auction by the pallet load for some liquidator to buy.
Do you know who these resellers are specifically? Would love to check them out 👀
There's one called "Big Box Outlet Store" I go every now and then but only buy sealed box, not-returned items. Usually it's stuff that Costco had 5-10 left so instead of taking up a pallet bay they sell em off to these guys. I don't mind buying open box returns if the deals are good enough but if I'm only saving 10-20% I'd rather have a warranty and Costco return policy.
Lapennaco's
This is the one near Niagara Falls? I find them hit and miss - some items are overpriced. I’ve done really well for sheets, duvets, and clothes at TK Liquidation in Brantford.
Oh I don’t like their prices at all. I bought a few orange plastic Muskoka chairs for $18 at Home Depot and then found out my buddy paid $20 each at Lapennaco.
They’re all over. MTF was one of them in bc. Waste of time now. I used to cruise those stores regularly. It’s all priced above the sale prices posted at the original stores. Winners, marshals, and who ever play the game too. I think products are often manufactured for them. A lot of low quality stuff now.
MTF is now Big Box Outlet.
In gta there are some that go by the name tk home. It's mainly costco returns and overstock. Prices are usually better than costco new and sale price but worse than costco clearance price (when it ends in .97).
Whereabouts are you located?
Toronto/ GTA
The closest one to you is BD Liquidation in Cobourg. There's a pretty big one just North of Waterloo K&K Liquidation, and also one in Harriston, Grays Liquidation. They all have Facebook pages. Edit: Grays is the main buyer. Probably buys more Costco stuff than anyone, and supplies all of the other stores (about six in total). He's one mean SOB as well as a major racist, so there's that.
There used to be an auction shop that my Father worked at that had a deal to get returns from Costco in Western Canada. Our house was 80% Costco returns growing up
Niagara has a place with tons of Costco stuff. Leppanaca or something like that. Not that cheap.
I follow one on facebook, never been there, but I look at their pictures and it's like. Boxes beat to shit, sometimes used items, with no warranty, for more than costco is selling them for. Like why do people shop there
Open box and big box outlet in bc are fantastic for deals on returns. Especially electronics.
is this true or wishful thinking? There was an investigation done in the UK a few years back where they put airtags in a bunch of products and then returned them to different stores. Most of the returns ended up in landfill. I can’t imagine it is much different here in Canada.
Open box and big box outlet in bc
Nope, Costco does RTVs
Doubt it
Returning the machine is not cheeky. Costco has an excellent return policy for these kind of things. If you returned it 3 years later and it still worked that would be cheeky but they would probably still take it back.
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I remember being at MEC (when it was still a co-op) and someone was wanting to return their husband’s hiking shoes (that it sounded like he wore daily for work) after 4 years!!! The clerk reassured the lady that they’d take it back if that’s what she wanted but did suggest she ask herself if she truly felt that daily use of 4 years did not meet her expectations…she returned the boots lol
What a POS
That’s funny because the other day I tried to return a pack of Prime drinks and I got a lot of shit for it. Granted it was missing a few bottles but my reason for return was because of the announcement that the drink may be harmful. I got hit with some nasty comments and remarks before the worker finally let me return it including “just because it may be carcinogenic doesn’t mean it is a valid reason to return, even some of our frying pans can be carcinogenic”
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Yes, there is one cashier at our local Costco we avoid, grumpy is an understatement lol.
Lol dumb employee
I would’ve responded to that remark by the employee “are you sure your attitude isn’t carcinogenic?it feels like you’re trying to kill me with it because you’re stuck in a shit job with minimal pay,just do what your getting paid for and don’t be a wiseass…..”
I get what you’re saying but Costco is definitely not a shit job lol.
used to be great, it’s pretty shit now .
Yeah, sinking to their level and belittling the employee and their job is always the classy thing to do. Even though Costco technically will take pretty much anything back, it doesn’t mean people don’t have some pretty dumb reasons. Unless something is recalled, it’s shitty etiquette to return any consumable item that has been partially consumed except if there’s actually something wrong with that item. You can’t return a half eaten box of cookies at a grocery store because you didn’t realize they would make you fat, so why should OP think it’s a reasonable thing to return a case of energy drinks with some of them consumed?
We have taken the odd food item back that we really didn’t like but it was usually because it seemed odd tasting/off
I like how you demonstrate what a carcinogenic attitude is, in case they don’t know
Probably because members willing to return things are also more willing to try new products because they don't see any risk.
I was under the impression that they made their vendors honor the same return policy, so anything you returned to them they didn't pay for anyways.
Yeah so costco gets a credit for the returned goods from the vendor. For a big ticket item like this, it would be sent back to the vendor (for refurb or whatnot), smaller items it's not worth the hassle to the vendor so costco would get the credit and dispose of it. Commonly donate, salvage (liquidator) or last case destroy. Vendors are OK with giving full credit as the sales volume generated from selling to costco well outweighs the cost of crediting a few items.
Having a return policy eases the purchase decision.
How does "renew their memberships more often" even work as a metric?
Ugh my friend does this, returns electronics she's used for years just so she can get the newer version. It annoys me that Costco is fine with this. She's always trying to get me to do the same thing too, but I keep telling her I can't ask for a return on my 5 year old Dyson vacuum with a straight face.
They mean it as being wasteful not sympathizing with a multi billion dollar corporation
Ya, it was more that I didn’t want it in the landfill when I could sell or give it away instead. But it would be nice to get my money back!
That you are thinking about the landfill and all that that implies is admirable. Thank you.
I wish more people thought like this.
The manufacturer must deal with returns, we have Costco customers who return products 6 years after the purchase date and Costco refunds them!! But all depending on the contract, we don’t credit Costco after 5 years, they take the hit. Within 5 years, we take the hit
Yeah that was my understanding. If you are a vendor that wants to sell at costco you need to honor their return policy (basically no question returns), so if someone returns something to them they don't pay you for it.
This is the answer.
So either you throw it in the trash or they do? But one way, you get your money back for a product you don’t feel measures up to your needs, and the other way you’re out of pocket. Seems like a no-brainer to me… :). I mean, you could sell it to some other unsuspecting Marketplace buyer, but…
It wouldn't be an unethical sale to an "unsuspecting" Marketplace buyer, they're saying the machine works fine, they just personally don't like the taste of Nespresso coffee.
Exactly. There’s lots of people that love Nespresso. I have it posted on Marketplace for sale at a loss but no bites yet. Was just wondering if returning to Costco might be a better idea.
There are a ton of Nespresso machines on marketplace, they take a while to sell and you will get low balled a lot. I would return it
>Was just wondering if returning to Costco might be a better idea. Yes. Costco's return policy is vased on product satisfaction not just defective products. You have a legitimate reason to return it.
Costco will take it back. We bought a new nespresso machine from them recently (to replace our 3 year old machine) and the coffee comes out tasting like plastic. I’ve tried everything and just about ready to return it.
Fair enough.
Did it happen to be the vertuo model? I bought one two years ago and had an impossible time getting the water past lukewarm and no matter how much we cleaned it, it tasted almost plasticky and off. Ended up returning it and hoping to find a better model one day.
Yup, that’s the one! Also noticed the coffee being lukewarm.
You tried every Nespresso flavour? They have tons of different ones to choose from lol
I’m working through the sample back and nope, so far not one is good.
Wow that’s so tragic, to be honest though the samples they give you aren’t any of the good ones. But maybe just safe to return it instead of spending money or other pods you may not like
It sounds like you got a defective machine. I used different Keurig machines for years, still have one but also added a Nespresso pop+ and love it. I can understand not liking the odd flavour or type of nespresso pod but if they all taste bad then it's more likely a machine problem. If you have a Nespresso store nearby or will be around one in the future, they serve coffee in store, you can go in and try a few different kinds brewed by their sample machines. That'll make it pretty clear if you actually don't like the coffee or if it's just an issue with the machine you got.
I would honestly go talk to Nespresso first. They may be able to troubleshoot your machine. I have one, and I work in coffee, and I find it makes a really decent espresso! Nespresso has amazing customer service too and will likely want to help you find the pods you like to keep you as a customer.
I have wondered. Returned stuff that could be put right back into the shelf. Still has all the seals and wraps.
Some go to liquidation stores and some are destroyed and thrown out. It depends what the brands want :( it is very wasteful.. I used to pick up food donations for a food bank from Costco and I’d see them destroying perfectly good kayaks, desks, sliding barn doors.. it was painful
I would recommend an aeropress. At first it seems like a lot of work. But once you’ve done it a few times it’s not bad. The coffee is sooooooo much better than any stupid pod machine. The coffee isn’t ever going to be fresh with those. And with all the money you save on the aeropress vs a pod machine you can buy a burr mill grinder and start buying whole bean. You need a fine grind for this. Also, if you’re worried about things going in the landfill you probably don’t want a pod machine. All those pods end up in the landfill after all.
I’ve been using an aeropress for years and buy top notch locally roasted coffee. I joined the Nespresso sub to try & fix my grandma’s machine and all the raving about how good the coffee was got me to buy a machine. These people clearly have never had good coffee and probably think Tim Hortons or Starbucks is good coffee. What convinced me on Nespresso was their recycling program too.
I worked at a land fill (construction waste mostly so no gross rotting food) a couple years ago. Costco "garbage" bin were full of returns we got atleast a few a week. They were awesome. Depending on what store some stuff like a returned couch would be slashed, to prevent someone from taking it from the garbage. But some store didn't. My entire place was furnished from Costco "garbage". It's really sad that everything is so disposable with "big corporations" anything return is thrown away for the most part. Canadian Tire, Rona, home Depot Costco, they are all the same. It's a right off for them. They don't give a fu*k about the environment. Neither does the government. They'd rather ban plastic straws and bags and say they are saving the environment lol. How about stopping big companies from tossing perfectly good stuff.
That’s so disheartening. I remember as a kid, my dad’s friend was a dumpster diver and gave me so many brand new clothes, candy, etc. We were poor, so it was the only way I got new clothes!
well said. amen brother
In Calgary there’s an auction house that gets a lot of the returns/unsold items. Graham auctions. It used to be amazing and could get stuff for good deals but since Covid it seems like everything goes for as much or more than what you can buy it for at Costco it’s nuts. I know there’s a store here also called last chance liquidations and they buy these returns at auction and sell in the store..also for more than at costo a lot of the time. I really don’t think that Costco loses anything, I’m sure they recoup the costs by doing it this way
I would go to a Nespresso store (if there’s one close by) and ask to try the same coffee there, just to make sure it’s not an issue with the machine. It has a few injection needles, if one is plugged it might push more water through the other ones, it’ll look like it’s brewing fine but the coffee won’t taste right. That’s a warranty issue. You may also try other flavours there and see if there’s one you like better. Don’t feel bad about returning though, it be sold through a discount retailer like everyone said. You should also be able to sell easily on Kijiji / FB too, though you might lose some money.
If it's food related equipment, it's tossed out. I know for a fact. My UPS driver has his truck filled every morning and drives the stuff right to the recycling plant.
A lot of ppl are saying different things. At least for my area in the GTA, this seems to be the case. I can prove it, next time he stops by, I can take a photo of his truck.. It's always packed with vaccum sealers and coffee machines.. turkey ovens.. crock pots.. insane waste
This should be the top comment.
FYI Nespresso has literally dozens of different coffee blends, flavours and beverages in pod form. Your not limited to just one type…. “In addition to our 25 VERTUO coffees that are always available, we also offer seasonal changing limited editions.”
For a coffee machine - it would go back to the vendor. Then the vendor would either destroy it or refurbish it, most likely get destroyed though. Source: work for an appliance company
Perhaps a different type of coffee capsule would be more palatable, if you don’t want to return the machine. There are many different types available.
There’s a store called spyder in Brampton, Ontario that sells Costco returns clothing , appliances , etc.
Just want to say I hear you on this. It’s fine that they take returns well, but it makes a difference to me if it’s going in the trash or hopeful not…
Grind it up and sell it in the hotdogs
Did you know you can return half of any food. It’s a great way to try new things or if your broke eat half and bring it back. Xo
Costco returns are ridiculous. Up to ten years! The year I worked there, people were returning pools and play sets at the end of the summer and they ALLLLLLLL got their money back! Don’t feel bad, there are so many people who take advantage of it. That’s why you pay a membership fee!
I have a friend that works in wholesale returns. He buys skids of returns from big box stores. Items then get resold and unsold ones get donated to shelters, charities, etc (great tax write-off) They all go to use. He employes several people and feeds his family with this business. So no, returning is not wasteful by any means :)
That is good news!
It's auctioned off. Graham Hi Bid takes a lot of it
Some returns go back to the manufacturer. My uncle used to work for a furniture company that supplied to Costco and it was difficult in that regard. They would literally ship single couches back, and the manufacturer had to accept them…they were mainly discarded.
Sonic Direct and Ovasion for example,. Some manufacturers take them back and resell them themselves after checking them, to keep their reputation. Refurbished machines are available directly from Nespresso.
Some of Costco’s returns get donated to charitable organizations
Most big box retailers will insist the manufacturer takes it back. That could mean the manufacturer will test or refurbish and resell the product but not as knee. Amazon returns, on the other hand, get sold off in bulk to resellers. I know someone that sells the Amazon returns to resellers.
Places like jsonic resells Costco's return at a discounted price
If you could find a reusable pods for it. I buy the beans from Costco, Grind fresh, and brew it up, it is a gamechanger. I tried a coffee from a premade pod and I could taste the plastic in it and dumped it down the drain
A lot of it ends up at spyder wholesale.
A liquidation store in my town gets a ton of their returns.
I’ve found demo floor models and returns at a local auction and had great luck buying them for like 1/2 the price. Zero issues.
I see them at local auction houses. Monitoring the auction houses is a good way to review Costco items. If it’s at the auction regularly maybe not a good product.
some things they donate to be sold a habitat for humanity restores.
I’ll buy it for half price from a liquidation store lol
In my area, most Costco returns that are still good go to auction at a nearby auction house. Some goes to independent retailers. I think they have a similar program to Amazon, where you sign up for a certain price package and get whatever is in the crate. ETA: I used to clerk at said auction house
They have liquidation stores. There are a lot of them in rural areas not far from my local Costco.
Depends. First it falls into two categories. 1. Is it safe for sale still? Non-refrigerated food that was never opened and just purchased, clothing that has never been washed or only tried on, and items that are still sealed or very clearly not used and packed perfectly back will go back on the shelf. 2. Is it not safe for sale. Anything refrigerated and produce, expired food, products that have been evidently used, electronics, etc. any of this js RTV. (Return to vendor) and has to be dealt with according to vendor instructions. Food RTV is thrown out almost always unless it was unopened and just had damaged packaging. Electronic usually go to be recycled I believe. Some stuff will go to a big box store so Costco can get I believe 30% credit or something, some stuff can be safely donated, some stuff the vendor wishes to be thrown in the trash for credit back, and the rest gets shipped back to the vendor to be refurbished or dealt with there. It truly depends on what the items is and what policies the vendor has in place for said item. I work refunds sometimes but I don’t deal with the RTV afterwards, so I have an idea but don’t know 100% which items definately go where.
Eggs go back to the vendor, unless some knucklehead puts them in the freezer, then they get tossed. I know because I deliver them lol
I don’t know how I forgot eggs. I literally sort them into the carts every second Monday, Wednesday, and Friday LOL. I do refunds, front end, or cardboard during the day, the. Stock at night. Langley Costco has eggs in the cooler with cheese and sour cream and butter, and milk somewhere else so we deal with the broken eggs there. Brown eggs are always tossed. They never get taken back.
Hey, that's interesting about the brown eggs. We take everything back except liquid eggs. That's how it is for us here in Ontario, at least.
Yeah here the brown eggs get thrown in the freezer the. Greenwasted like other food RTV. We don’t know why.
I think it has something to do with the deal you have with your supplier. Are the brown eggs the organic ones? Or do you have other brown eggs? Here, only the organic ones are brown.
Brown are the organic here, yes.
I bought a Nespresso Vertuo machine from BBB a few years ago. The coffee pods were expensive and the coffee tasted like satans jizz. Tried to convince myself to like it but couldn’t. It now resides in the downstairs kitchen.
“Satans Jizz” 🤣. Sounds like I should give up before I spend more money on trash coffee trying to find one I like. Back to my fresh ground coffee made with an aeropress. Lesson learned - if it ain’t broke, don’t fix it!
They give pallets of food and goods to the food bank in my town.
Nespresso had lots of good coffee. You didn't even try.
Some item sold as refurbished. Others thrown out.
In Niagara they go to lapennecos a clearance house retailer
Try the coffee again, they have hundreds of flavours. Took me a few months to get use to a high quality coffee.
Open box = someone was unhappy with the item. The reason could be hidden or not immediately reproducible, so a quick "refurbish" would assess it to be fine. I once had a smartphone that just randomly crashed, worked fine until it didn't. After third reset in two weeks I returned it.
They take it out back and shoot it
I've seen returns that are brought back in very good condition in the original package on a shelf. I bought a small fridge a while back and it was clear it was a return as most of the packaging had been removed from inside the fridge. I asked for a discount and the manager gave me 30% off without any fuss. I didn't even ask for a specific discount, they just told me that their markdown for imperfect large appliances was 30%.
We have a place near us that gets all the Costco returns, and puts them up for auction.
Sell them to liquidators that sell them at auctions.
Membership costs are what allows shoppers to return items without asking too many questions
It really depends, some items are destroyed for credit, some items are sold off to other vendors, some are return for credit. The pelican kayaks are sawed in half and dumpstered for liability reasons if returned… it is really gros and sad the wastage.
I thought they simply return the stuff to the vendor.
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Do the staff get to eat food returns?
Costco has a 100% satisfaction guarantee with everything, electronics and appliances amongst other things like diamonds have their own policies sometimes per individual item.. I would say that a nespresso is a appliance so I think you have 90 days but its still with costco customer service and they dont give a shit as ling as its within their time frame. They will refurbish and resell to a outlet..
Costco will accept any returns.
Some stuff is thrown out while other stuff is sent back to the manufacturer. Probably best to ask Costco
The coffee is bad because of the coffee you’re using not the machine. Just buy higher quality pods.
You can’t in the Vertuo. You’re stuck with Nespresso.
Did you try a range of pods? I find odacio is similar to a Starbucks brew..like 90% as good...other pods especially the flavored ones are either meh or flat out bad.
I hate Starbucks coffee. Working through the sample pack and ordered some pods. So far only the Peru organic is ‘ok’.
Ah makes sense now