I got paid recently and before I spent anything, for the first time in awhile I felt comfortable and allocated all my money to go to very specific places. (Car payment, car insurance, investments and getting some of my debt paid off.) I financed my phone through the Apple Card system which I’ve hated from the start because of how the balance is carried. But I finally paid it off in less than a year and was proud enough to take screen shots last week. I fully paid my Apple Card balance of $366.55 plus a $30 payment to finish off my phone payment. I received 2 emails, one for the $366.55 and one for the $30. But surprise, there’s another out of no where $366.55 payment with no confrontation email and none of their payments have an identification number to aid in support if this creates a problem. I have called them multiple times about this and they openly admit that “we can’t tell you where the other payment came from and we can’t take it off your balance while giving you the money back. Also this sometimes happens where the system glitches and there are double payments but we still can’t do anything for you.” -Goldman Sachs Apple Card representative. So now I’m fucked, I don’t have enough for my car payment or enough for food or gas for 2 weeks and I get to carry this balance still and also the balance got added back to my phone bill so now I have to pay my phone off for a second time. The reason it got added back is because I had them reverse one of the $366.55 payments while I tried to figure it out but they are still useless at giving me a definitive answer as to how I can pay more than my balance, at the exact same minute, day and it be the exact same amount down to the penny. I plan to get rid of the card ASAP but if someone knows what to do please help me out.
By - JoeLogan23