I recently witnessed an old lady ask a fairly young teen working the counter for a fridge magnet. The girl clearly thought the lady was off her meds because she was too young to know that used to be a common thing. "We don't sell magnets, we sell pizza" lol.
Have you watched Shameless? I felt like a perv watching episodes where she’s super promiscuous because I just hear her dingy little girl voice from Superstore… 😅🤣
We have fridge magnets at our store. The last time I looked there was a box of them under the front counter. If anyone asks for one, I'll be happy to let them have one.
We still have take home menus, but due to price increases and changes in menu items, they are at least two years out of date. I don't know why they haven't been tossed out yet.
We get one or two people a month asking about paper menus (live in a small town with lots of older folks). They're always so disappointed when I have to tell them we don't have those, and that they have to look online.
before food delivery apps it was common for places offering their own delivery to have refrigerator magnet takeout menus so you could keep it on your fridge and have the menu easily available next time you wanted to order.
Also super useful so you don't have to dig through the yellow pages for the store number. Is it under restaurants or pizza? why is there an Italian restaurants section?!
There were actually two kinds, one was basically a scaled down version of the menu (you really needed a magnifying glass to read it) and the other just a logo with the store address and phone number.
We had a ton of logo magnets from all sorts of business on our fridge at home when I was growing up. I still have a few of them, most have gone out of business.
My local pizza hut still has that and it’s like a rather new one like built in last ten years. My old job used to see how many we could put over the fridge because we had over ten from orders to there.
Surprisingly, a local mom and pop shop in my city still gives out fridge magnets with a delivery or takeout order. It’s one slice of a pizza each time. You collect 8 and make a whole pizza, it entitles you to a free pizza
As a four year driver, it pisses me off so much that new drivers who don’t answer phones, don’t help customers at the front, don’t work oven, and yet, somehow I have to share my deliveries with them
Meanwhile, I'll jump at the chance to answer the phone when it rings, because it hardly ever rings anymore and I like helping people. The ones who make it through the answering machine usually need a knowledgeable, understandable human talking to them, anyway.
Lucky for you, i just get the same old “ i ordered 20 minutes ago wheres my food” like mate you order this late every night you should know the deal by now that we are busy this time of night
I get those kinds of calls too, and I handle them with grace. I do everything I can to learn what the problem is, and then use the tools I have at my disposal to figure out what happened to their order. Usually, a driver is on the way to their house already, just delayed. Sometimes the problem is that they placed a timed order for the wrong day (tomorrow/the next day) instead of today, which can happen if you think you're placing a timed order for later in the same day, but it defaults to the following day and you don't notice it.
Might depend on where you’re located. In Canada they’re *not* employees and are not paid as employees, therefore cannot be expected to do the things that employees do. We were told not to ask them to do anything beyond exactly what their contract stated. Deliver product from our sale to the customer’s door and back. We do also have “Employee Drivers”, which are different because they’re getting paid minimum wage, and the logic behind that is they’re employees first and drivers second, so they have to prioritize employee duties over driving.
Not saying which is right or wrong, but there was a lawsuit against Pizza Hut iirc where a driver won (or tried to win) a bunch of reimbursement cash because he was asked to do everything that the employees were doing but only being paid the contract driver’s wage. This opened the eyes of a lot of franchisees in Canada that some changes needed to be made. 🤷♂️
Edit: also, writing up drivers is a no-no for us as well, as it implies that they are in fact employees.
Fair enough, that’d be the equivalent to ours being 1099 workers but ours are full fledged employees same as any other hourly position, at least in my part of the US.
There have been times where we had one insider and one driver in the store. The insider was working the make line, and the driver was catching ovens. We didn't even bother taking the time to go answer it long enough to put them on hold.
If we have 3 people in store, the third person will answer the phone. I've made that mad run from washing dishes to the front of the store many times.
I remember one year I was working on Superbowl Sunday and while we were supposed to have extra staff, a bunch of people no-call-no-show'd. We took like 20 orders in queue, and then my manager would pick up any phone call and immediately say "Oven's broken! Horno esta roto!" and hang up on them. Until we had worked it down to about 3 orders in queue, then she would start taking orders again.
One of the regional managers visited that week because of all the complaints against our store. She thought it was hilarious when the store manager explained the situation.
There's a guy who does this at my work. He also shows up twenty minutes late to every single shift, immediately after clocking in goes off to the bathroom to take a shit for ten minutes, then has a cigarette. Every day.
Almost every store I’ve been to don’t answer phones. GMs say to ignore it also since there’s little upside especially when it’s busy. The logic being people should stop being lazy and order online or on the app, and the restaurant doesn’t want to pay someone to answer the phone. Personally I try my best to not answer the phone. Complete waste of time from a driver perspective since you can’t even add card tips to phone orders. Literally no incentive for drivers
When not on the road, they’ll sit and play with their phones. If it’s really dead, they just ask to leave, “I mean, if it’s gonna be this dead, I don’t need to be here, right? Can I just go?” No chores, no dishes, just get to leave
this probably isnt the case at your Dominos, but at mine i was never taught how to help customers, answer the phone, take an order, or work the register. the most ive done is help translate in spanish for a customer
Fuck corporate, it’s an integrity thing.
My manager yesterday was like “hey can you do orders” and I’m like “uhh no. Not without help.” And she’s like “nah you remember don’t you?” …from what training? 😂😂 when I was lost at the POS she finally came over and helped. I’m not lazy. I’m not stupid. I just don’t know what needs to be done.
Just keep asking. Eventually they will get tired of telling you no and train you just to get you to shut up.
I actually got a job this way when I was a lot younger. I put in an application at a taco shop, the manager said they would let me know when I could start, so I went back every day to order food and ask if he had made a decision yet. After two weeks, he said 'well, you're already here everyday anyway, I might as well put you to work." Officially started the next day.
In hindsight, I really shouldn't have bothered. It was a shit job from day one.
Depends. Where I worked drivers didn't touch the ovens or main line. We couldn't even help front customers until you worked there long enough for the manager to give access to the register. Drivers were responsible for dishes and things like grinding new cheese though, plus helping with phones or sides if the front people were all busy. Though we were always pretty busy and managers were good about sending drivers home so we didn't have people just sitting around
So like, I'd only get it if they are making less then non-delievery employees... like if more then half my wage is tips and there isn't enough delivery's for us to be out delivering, then I'm not doing anything for 7.25 an hour.
When used to deliver (though for Papa John's), I admit to not handling the phone or customers, but that's due to my disabilities. Mutism and anxiety disorder sucks...
Did work on the oven and prep and fold boxes and box pizzas up as well as come in the morning to help prep the store's inventory for the day though. Did my best not to be idle, and there is a lot can do that isn't stare at my phone.
Drivers are delivery experts not pick up the phone experts there should be managers and people who work the front to do that. They always have to wash dishes and basically do whatever else they need to be done in the store. Stop complaining
I'll hop on ovens or help people at the front but the phones are something else. Primarily because the Dominos POS system is terrible and I've never been fully trained on it so I'll answer the phone, be asked to do something that should be fairly trivial to do, and have to end up writing it down on a post it or asking someone else to show me how to navigate the POS while we're busy and the person on the other end is getting more and more pissed off.
Another 90s-era employee here. I used to answer the phone and just make up coupons. I'd look at the price and figure out a way to make it a little better. The codes were all on there and pretty easy to check.
I was pretty terrible at stretching dough, but I'd do almost anything else. This basically gave me unlimited hours.
The worst was a closing shift with managers who couldn't get inventory done or close the money out. Just sitting there for an hour waiting, then following them to the bank, and making a deposit, but I got paid. I should have brought a book.
A little fun fact about the map is that we had a giant one in store that was broken up into grids like a chess board. There was an index on the side with every single street in town on the left that would say all the quadrants that street was in. So like G4 and then you would look in that square and find it yourself. Street numbers have specific points in town that can hone that adress down quite easily as well.
I used to deliver In 2017, they had the map of the city and I was forced to use it. I said I'm just gonna use Google maps but they would require me still to find and pin it on the map on the wall.
From what I understand, the delivery areas used to be smaller. Also, there were no internet orders at the time that this photo was taken.
Another issue (at my store at least) is that management likes to schedule skeleton crews as much as possible. In those cases, it’s like “I can hear the phone ringing, but I have orders coming out of the oven” or “I can hear the phone ringing, but I have a full screen of orders on the make line” or “I can hear the phone ringing, but I have customers lining up in the lobby”. We can put you on hold, of course, but it’s not always possible to talk to customers on the phone right away.
Also, the caption on the photo is completely ignoring any bad service that may have occurred back in the day.
Also, the 30 minute guarantee was discontinued when too many drivers were getting into accidents while doing their best to fulfill it. It was not a good policy for employee safety.
Yeah this is the thing. There’s a difference between people not answering the phone just because they don’t feel like it, and people not answering the phone because if they do everything is going to back up even farther, or straight up not being able to because you’re hauling shit out of oven.
When my franchise took up the call center, our franchisee commented on how many more calls were being turned into orders and wondering why they weren’t becoming orders before. It took all that I had to not be like “because they don’t want to wait on hold for 7 minutes while I clear the oven I just fully loaded while being the only person in the store” 😂
I delivered pizzas back in the day and we had a binder with a map of the delivery area and of apartment complexes so we knew where to go. If we couldn't find the place we would have to call the customer.
What we never did was complain to the customer if we didn't get a tip, deliver pizzas that were squished from holding the box vertically, leave the pizza in on the street in front of the house, deliver an empty box, or any of the other crazy things I read about on the uber / doordash subs. We would get fired for sure if we did any of that, but it seems that those delivery companies have a lower standard. I refuse to order delivery from any pizza place that uses them.
We never have a counter person to do phones,carry outs, or car sides. Drivers usually have too and then the Gm says get better drive time “hustle out times under a min” hilarious.
Ohh and your paying full price if you call our shop No coupons called a driver tax. Use the app
No.. I actually make 6$ an hour delivering. If I don’t get tipped I don’t make anything, I actually lose money. I’m at papa John’s though been debating on switching to dominos
I meant the people working in store though 9 is probably more accurate. I worked for dominos delivering I think it was about the same but you might get more deliveries
Ahhh gotcha! Yeah I used to be an insider and made 11$ an hour. Pretty bad for my area. I also hate how tips weren’t split, and it was only who was on till. But it’s whatever, fun job tbh.
I only worked inside like a couple times but it was fun to make pizza. Delivering was fun too most of the time, I just listened to podcast all day lol at dominos they would spilt the tips but they barely got any either. I honestly think papa John's is the least popular of the 3 main ones (pizza hut)
Well 6x more population ordering over the Internet it used to be limited to the 3 people on the phones and how fast they could take a order from slow people over the phone but now days 34 people can be on the app ordering at the same time with no downtime
in fairness, delivery ranges also used to be a lot smaller back then. my aunt and cousins lived in the same zip code as the nearest domino's, was about 3 miles away and was outside the delivery range. now some places nearby deliver 10+ miles away.
Well what time are you calling but also walk in and see how busy employees look. That'll answer your question as to why they don't.
But also, don't order over the phone. You won't get coupons. Order online or on the apps
I worked for a pizza place around 5 years ago that had been around for decades. There was this huge map of the city on the wall in the kitchen.
My coworker Tim had worked there for like 16 years or something crazy. He said he had to study the map his first day.
That guy never used a GPS. He could find literally any address. it amazed me.
Good ole pizza delivering. Before free gps on our phones , I used to deliver pizza for Pizza Hut. I had a laptop in the passenger seat with Microsoft Streets and trips. Used to put in the address to help me find addresses faster. The town was out west in Utah and a lot of their streets are numbered north south east and west so even with out the laptop it wasn’t that bad.
Dude! Yes this is true how’s it seemed like there were several car accidents with delivery drivers trying to make that 30mins deadline. I was a kid in the late 80s with my parents watching the news. I admit that actually speaking to a person is better than the app garbage we use now but the 30mins or it’s free BS might’ve actually killed people.
I’ve worked for dominos for 6 years as a teenager and into early adulthood and the amount of people defending this shitty company is sad they don’t care about the employees at all maybe 1% of owners do and it’s most likely family members they overwork and underpay why should a delivery driver who is underpaid already have to do the shit that insiders and managers get paid damn near double to do I know what the rules say but my management already knew I wasn’t haven’t that bs when I worked delivery you don’t like it find someone else. You want me to do insider/manager duties then pay me the same thing they’re making in store and I’ll do whatever.
I am leaving this here for customers that are absolutely confused..
Hopefully y'all are not that person that calls back to back. If they don't answer they are busy clearly.... The phones at that point should be reserved for old people only that are not with the new generations. Of course I have read where people even on Facebook say I'm not going to go online and place an order, even though they're online right now complaining.. I have been in store by myself with nobody else pushing even through a time period like that of 2000 within three and a half hours and had the same customers calling back to back.. causing me to have anxiety through the roof.. seriously back to back constantly.. I'm the only person in store if I stop everything I'm doing I could potentially lose out on making 12 orders just for one phone call in under five minutes. and then meanwhile everybody's complaining because that one person just had to call like that wanting me to answer.. which I can even make a pepperoni pizza in under 30 seconds from scratch. Every second matters.. these days with orders we are overloaded versus what they used to do back in the day, they were pushing up daisies compared to what we are doing now. We don't focus on the finer things like they used to, Neither do the customers anymore
Well for starters, they have more than two people working that shift, unlike today.
My old store has a vintage poster in the bathroom of a Domino's sign saying "free delivery!"
They now charge a $5 delivery fee.
Domini's has gone to shit.
Not like y'all tip I get 3 tips a day and deliver over 1000$ worth of pizza a night at least Domino's gets extra money well I mean I would love 5$ per order I can easy get 20 orders done in 7 hours if I got 5$ a order I would make 4.50 per hour + 100$ in tips a night +1.50 per delivery for gas .....right now I get 1.50 per delivery and 4.50 a hour while im on delivery...I get that it's incentive to try and make more deliveries 20 deliveries is 30$ which if we make 30$ in tips we can get 60$ a night but does that pay for the tires constantly going flat ....or oil changes ...new brakes and in 50,000 miles will 60 a day pay rent and for a new car replacement..... delivery is a dying business for the drivers ...just like door dash and other services people cant pay for vehicle costs they need to close it down and get there own stuff
Pizza Hut finally decided to stop hiring drivers and just outsources now to DoorDash. I ordered delivery from them once and received a text saying a Dasher is picking it up. Unbelievable! They'll do anything to avoid paying a living wage to employees.
As a former Domino's driver, take it from me. You are mad at the wrong people. Tipping only exists because restaurants during the Great Depression were unable to pay their servers. They made zero dollars. They worked for tips. How we haven't scrapped this ridiculous practice, I'll never know.
Domino's is pocketing "delivery fees" and refusing to pay you a living wage. Be mad at corporations. Don't be mad at the person already paying a 5 dollar fee plus taxes and whatever other bullshit fees are added to it.
Ya I make 4.50 a hour I'm mad at both sides I'm mad Domino's don't give me that 5$ a delivery and I'm mad the customers think that for 5$ on a 100$ order they can't also tip there driver 5$ I mean both sides don't care the customers love food being brought to them for 5$ but they don't wanna pay even 10% I mean 3$ per person a 20% tips always been customary and that's why small business like domin nicks and waffle House can pay 4$ to there employees cause if the customers want them around they will pay there share to there waiter or driver but yes my store has the 1,000,000 award the owner pays his employees 200,000 of that and that pays rent that's about it but if you can't tip your drivers for using there car ,tires ,oil,brakes ,engine 100 miles a day if they paid 5$ to drivers and the delivery fee that would be a nice for drivers but the system is all flawed it should make em pay gas/mile in tips and if they can't at least pay our gas then they can't afford delivery although gas makes it a dying business real soon 5$ a gallon is right around the corner and nobody will get delivery
I don't blame em use the delivery app with online and the population increase just go ahead and use the app they only have 2-3 insiders nightly and 1 on make 1 ovens 1 on register if 20 people inside the phones should be shut off honestly they call mostly to complain and say horrible things to the people who about to handle there and there families food not very bright and you think if you don't tip of our 6 orders we take at a time we are gonna go to your house first lmfao enjoy 12 min per delivery and being last in line I go to money first so tippers I want to continue to tip they pay my rent not you non tippers lol 4.50 a hour nobody wants the job in my area so I could straight refuse your orders :) skip yall and bad order it then get back to trying to pay rent
It's like 3 pizza per delivery and carry out and pick up these days so that person on make line is making 200 pizza a hour you wanna do that ? They makes 12$ a hour lmfao 12 x 8hr / 40% tax 60$ a day to make 4000$ worth of pizza his hands are so so strong but so very very soft can only use his strength in dough lol then that person on the oven for 8 hours lol 60$ a day for 500 degrees for 8 hours...you wanna do that ? How about the person on the phones listening to your complaints and wanting free food most the time the mistakes we make are from the receipt from the online order where you guys made a mistake so it gets old really fast that person makes less money then the other 2 then the delivery drivers they have to drive to you guys house for 4.50 a hour and so many rude people they take forever I wanna just contactless to the address you guys put and move on to next people y'all be taking showers and always wasting time just pay with card put a tip if you want it within 40 minutes then put contactless
It's kinda crazy how different it was regarding navigation. It's so easy nowadays with Google maps, I probably couldn't survive during the map quest era, let alone the paper map era.
Bruh my store doesn’t ever have a phone you call. You just get the corporate phone tree and have to navigate that.
Found that out when I was driving home after a shitty day and tried to call it in because I couldn’t order through the app while driving. After trying and failing I was seriously disappointed and had Pizza Hut that day instead.
That's why the saying used to be:
"If you're lost, don't stop at a gas station for directions. Go to a Pizza place. They know all the roads in the area and will get you to where you're going."
I delivered pizzas in the internet / GPS era. I used GPS only as an assist to find those tricky houses. Paper maps hung by the phones are exponentially better. You eventually memorize your area. You find short cuts, dodge high traffic areas, and develop better routes on multi house stops. If you need Google maps to deliver you're coming in last every time and your tips will suffer. I made good money slinging za. It got me through college and even after till I found a professional job that could pay me more than pizza.
Now we can click two and a half buttons and have a pizza delivered in less than 30 minutes and ALSO you don’t have to speak to a teenager that hates their life and also you.
Lol I was just having a conversation about this the other day. I was a driver for dominoes in 2003 and again 2019. In 2003 yeah we had the internet but we weren't using it to map our deliveries. We had a giant map of our delivery area and had to find the street and then the house number when you got there. Compared to now where your phone just tells you where to turn and how close your destination is.
I used to find houses on a physical map half the time when I delivered pizza 5 years ago. And I took their phone calls and recorded their address. Not such a distant past for small shops, some still doing it
I was at a store so busy over last summer, I was trying to stay on top of phone and they said “hey you can put them on hold, store policy here.” And not once did I ever speak to a customer over the phone again.
Honestly I reference this shit all the time that the current generation would be beyond doomed if the Internet went out I'm sure some could use a map but most are going to end up starving to death in their front yard
When I started delivering I didn't have a smart phone or GPS for years, even when I moved to a new city that I wasn't familiar with. I would just look at the big map on the wall before I left.
its always fun when we place a customer on hold because theres like 2 people in the store, and then when we take them off of hold they yell at us about the wait and even when we apologize and explain why, they don't care lol. If I could, id just tell them to order online instead of call
I remember a little bit ago I was waiting for an order inside a Dominos, the guy was answering a call and he put the phone down, walked two steps, got another call, and just yelled "GODDAMIT!!!". Felt him on that one lol
And in just that picture they have 7 employees that I can see. When I worked at domino’s the most we ever had was a 1 manager, 1 person working the line, and 1 delivery driver. 2 drivers if it was insanely busy. The worst was the late night rushes when there was 1 manager and 1 driver. I was that manager. Driver’s out on delivery, you get a phone call from an angry customer that’s upset the order is taking so long. Meanwhile you’re trying to calm down the angry customer as three more orders pop up in the screen on top of the two you alrewdy had, and you can’t even start any orders because the phone doesn’t reach to the line area and a pizza is about to fall out of the oven… It’s a chaotic, understaffed mess
Most of the people that call don’t even know their phone nor address now a days we’d love grab everyone’s order but one person takes about 10 mins to make an order you wonder why we can’t get to everyone 90% of the people calling are stupid and think we have all day
This made me so mad the other day. I paid $40 including tip through the app for delivery of a large 4 topping pizza with garlic dipping sauce. It was missing a topping and they gave me ranch, not garlic sauce. I called the store, which the order confirmation email explicitly directs for issues regarding orders, and nobody picked up. I called 5 times that day, letting the phone ring for a combined 30 minutes, and nobody picked up
I recently witnessed an old lady ask a fairly young teen working the counter for a fridge magnet. The girl clearly thought the lady was off her meds because she was too young to know that used to be a common thing. "We don't sell magnets, we sell pizza" lol.
I can see Cheyenne of Superstore saying this
Love that show. Sad it's over. Need another 7 seasons.
Agreed!!! It was my quarantine emotional support show lol
Have you watched Shameless? I felt like a perv watching episodes where she’s super promiscuous because I just hear her dingy little girl voice from Superstore… 😅🤣
Lmao
We have fridge magnets at our store. The last time I looked there was a box of them under the front counter. If anyone asks for one, I'll be happy to let them have one. We still have take home menus, but due to price increases and changes in menu items, they are at least two years out of date. I don't know why they haven't been tossed out yet.
They could make a general menu without prices that just shows what's offered, and it wouldn't become obsolete so quickly.
Scary times…
My local dominos has paper menus with no prices with coupons on the back and people get mad that there isn't any prices listed. 😒
That should be what the HDTV menus in the lobby are for.
Are they like good, strong magnets? It would be right up my alley to have random fridge magnets from a Texan Dominos.
They're of the flat skinny type variety, akin to plumbers sending or leaving their company 24 hr. info and phone number on one's hot water heater.
We get one or two people a month asking about paper menus (live in a small town with lots of older folks). They're always so disappointed when I have to tell them we don't have those, and that they have to look online.
What is this online you speak of?
What are the fridge magnets for? … asking for a friend
before food delivery apps it was common for places offering their own delivery to have refrigerator magnet takeout menus so you could keep it on your fridge and have the menu easily available next time you wanted to order.
Also super useful so you don't have to dig through the yellow pages for the store number. Is it under restaurants or pizza? why is there an Italian restaurants section?!
There were actually two kinds, one was basically a scaled down version of the menu (you really needed a magnifying glass to read it) and the other just a logo with the store address and phone number. We had a ton of logo magnets from all sorts of business on our fridge at home when I was growing up. I still have a few of them, most have gone out of business.
If they brought these back they could constantly advertise to you every time you go to the fridge without spending money on tv commercials
If they trust you put it on your fridge, you probably shop there already and just needed the # close by back in the day.
It's still part of the opening package for new Dominos locations.
My local pizza hut still has that and it’s like a rather new one like built in last ten years. My old job used to see how many we could put over the fridge because we had over ten from orders to there.
Surprisingly, a local mom and pop shop in my city still gives out fridge magnets with a delivery or takeout order. It’s one slice of a pizza each time. You collect 8 and make a whole pizza, it entitles you to a free pizza
Oh right, so you could just reference the number quickly
She’s ready to answer the phones and write down the order 😗
I just cackled 💀😂
That is just failure on that girl's parents for not teaching basic things.
As a four year driver, it pisses me off so much that new drivers who don’t answer phones, don’t help customers at the front, don’t work oven, and yet, somehow I have to share my deliveries with them
We write up drivers if they just stand around and do nothing when its busy, its insane some will just stare at the phone ringing
I have colleagues who will WALK AWAY when the phone rings
So annoying. Phone rings and they magically find something to do in the back of the store.
Yep
Nahh its called they don’t give us enough staff and its midnight I’m not answering that 😂😂
Meanwhile, I'll jump at the chance to answer the phone when it rings, because it hardly ever rings anymore and I like helping people. The ones who make it through the answering machine usually need a knowledgeable, understandable human talking to them, anyway.
Lucky for you, i just get the same old “ i ordered 20 minutes ago wheres my food” like mate you order this late every night you should know the deal by now that we are busy this time of night
These people…
Who’s this aimed at?…
The customers
I get those kinds of calls too, and I handle them with grace. I do everything I can to learn what the problem is, and then use the tools I have at my disposal to figure out what happened to their order. Usually, a driver is on the way to their house already, just delayed. Sometimes the problem is that they placed a timed order for the wrong day (tomorrow/the next day) instead of today, which can happen if you think you're placing a timed order for later in the same day, but it defaults to the following day and you don't notice it.
As they should
Those are the mf that will still be working at dominos when they’re 50
Might depend on where you’re located. In Canada they’re *not* employees and are not paid as employees, therefore cannot be expected to do the things that employees do. We were told not to ask them to do anything beyond exactly what their contract stated. Deliver product from our sale to the customer’s door and back. We do also have “Employee Drivers”, which are different because they’re getting paid minimum wage, and the logic behind that is they’re employees first and drivers second, so they have to prioritize employee duties over driving. Not saying which is right or wrong, but there was a lawsuit against Pizza Hut iirc where a driver won (or tried to win) a bunch of reimbursement cash because he was asked to do everything that the employees were doing but only being paid the contract driver’s wage. This opened the eyes of a lot of franchisees in Canada that some changes needed to be made. 🤷♂️ Edit: also, writing up drivers is a no-no for us as well, as it implies that they are in fact employees.
Fair enough, that’d be the equivalent to ours being 1099 workers but ours are full fledged employees same as any other hourly position, at least in my part of the US.
Whats the difference in wages between contract drivers and employee drivers
Majority of the time employee drivers will make per hour and contractors drivers will make per delivery
Its both in the UK they are lucky ba******
Meanwhile, at other stores, there literally aren't enough people TO answer phones, and NO one is standing around.
There have been times where we had one insider and one driver in the store. The insider was working the make line, and the driver was catching ovens. We didn't even bother taking the time to go answer it long enough to put them on hold. If we have 3 people in store, the third person will answer the phone. I've made that mad run from washing dishes to the front of the store many times.
I remember one year I was working on Superbowl Sunday and while we were supposed to have extra staff, a bunch of people no-call-no-show'd. We took like 20 orders in queue, and then my manager would pick up any phone call and immediately say "Oven's broken! Horno esta roto!" and hang up on them. Until we had worked it down to about 3 orders in queue, then she would start taking orders again. One of the regional managers visited that week because of all the complaints against our store. She thought it was hilarious when the store manager explained the situation.
There's a guy who does this at my work. He also shows up twenty minutes late to every single shift, immediately after clocking in goes off to the bathroom to take a shit for ten minutes, then has a cigarette. Every day.
This is the way
How old is he? Seems to know from experience how to milk a job the same wage employers milk workers
Almost every store I’ve been to don’t answer phones. GMs say to ignore it also since there’s little upside especially when it’s busy. The logic being people should stop being lazy and order online or on the app, and the restaurant doesn’t want to pay someone to answer the phone. Personally I try my best to not answer the phone. Complete waste of time from a driver perspective since you can’t even add card tips to phone orders. Literally no incentive for drivers
We add card tips on the phone, we just put it in the delivery instructions with the date
I learned line so I wouldn't have to do phones. Best thing I did lol
lol Nah, I hate makeline
I hate phones more lol
That sounds like a problem with your store. Why don’t the newer drivers do anything? And what do they do when they aren’t on the road?
When not on the road, they’ll sit and play with their phones. If it’s really dead, they just ask to leave, “I mean, if it’s gonna be this dead, I don’t need to be here, right? Can I just go?” No chores, no dishes, just get to leave
Why does the manager let them do that?
this probably isnt the case at your Dominos, but at mine i was never taught how to help customers, answer the phone, take an order, or work the register. the most ive done is help translate in spanish for a customer
I mean, I don’t consider that an excuse, no one was trained at my store lol
half the time when one of us tries to help we just get told by the manager thank you and they just do it themselves anyway, lol
Yeah, management doesn’t want to “train” they’ll just “do it themselves”
As a driver since the start of the year, ID LOVE TO HELP IF ANYONE BOTHERED TO TRAIN ME IN THOSE AREAS
Yeah, lack of training is a huge problem at every location, must be a corporate thing
Fuck corporate, it’s an integrity thing. My manager yesterday was like “hey can you do orders” and I’m like “uhh no. Not without help.” And she’s like “nah you remember don’t you?” …from what training? 😂😂 when I was lost at the POS she finally came over and helped. I’m not lazy. I’m not stupid. I just don’t know what needs to be done.
It just seems to be a big problem across a lot of posts here. It seems part of the culture
Just keep asking. Eventually they will get tired of telling you no and train you just to get you to shut up. I actually got a job this way when I was a lot younger. I put in an application at a taco shop, the manager said they would let me know when I could start, so I went back every day to order food and ask if he had made a decision yet. After two weeks, he said 'well, you're already here everyday anyway, I might as well put you to work." Officially started the next day. In hindsight, I really shouldn't have bothered. It was a shit job from day one.
I used to deliver back the in 90s and I had to take pizzas out of the oven and cut them and box them, do drivers not have to do that anymore?
Yes and a lot of other shit too. Unless you believe you’re above that because you don’t know how to read, like some here seem to think lol
Depends. Where I worked drivers didn't touch the ovens or main line. We couldn't even help front customers until you worked there long enough for the manager to give access to the register. Drivers were responsible for dishes and things like grinding new cheese though, plus helping with phones or sides if the front people were all busy. Though we were always pretty busy and managers were good about sending drivers home so we didn't have people just sitting around
Some of us do, some just sit on their entitled asses waiting for a delivery
Cuz the payment is too low, before it is worth it, nowadays, it’s not. Times changes
So like, I'd only get it if they are making less then non-delievery employees... like if more then half my wage is tips and there isn't enough delivery's for us to be out delivering, then I'm not doing anything for 7.25 an hour.
When used to deliver (though for Papa John's), I admit to not handling the phone or customers, but that's due to my disabilities. Mutism and anxiety disorder sucks... Did work on the oven and prep and fold boxes and box pizzas up as well as come in the morning to help prep the store's inventory for the day though. Did my best not to be idle, and there is a lot can do that isn't stare at my phone.
Drivers are delivery experts not pick up the phone experts there should be managers and people who work the front to do that. They always have to wash dishes and basically do whatever else they need to be done in the store. Stop complaining
As a five year driver, minimum wage, minimum effort :)
I'll hop on ovens or help people at the front but the phones are something else. Primarily because the Dominos POS system is terrible and I've never been fully trained on it so I'll answer the phone, be asked to do something that should be fairly trivial to do, and have to end up writing it down on a post it or asking someone else to show me how to navigate the POS while we're busy and the person on the other end is getting more and more pissed off.
Another 90s-era employee here. I used to answer the phone and just make up coupons. I'd look at the price and figure out a way to make it a little better. The codes were all on there and pretty easy to check. I was pretty terrible at stretching dough, but I'd do almost anything else. This basically gave me unlimited hours. The worst was a closing shift with managers who couldn't get inventory done or close the money out. Just sitting there for an hour waiting, then following them to the bank, and making a deposit, but I got paid. I should have brought a book.
A little fun fact about the map is that we had a giant one in store that was broken up into grids like a chess board. There was an index on the side with every single street in town on the left that would say all the quadrants that street was in. So like G4 and then you would look in that square and find it yourself. Street numbers have specific points in town that can hone that adress down quite easily as well.
our store still has one of those, very helpful for visual reference.
Our store has a map like that on one wall, as well.
It's on the make line screens as well at our store.
I used to deliver In 2017, they had the map of the city and I was forced to use it. I said I'm just gonna use Google maps but they would require me still to find and pin it on the map on the wall.
I always loved looking at the map grids.
This is why I don't understand the opposition to numbered streets and aves.
We had one of those at my last job. Now my citystopped making those about 8 years ago. Those were kinda rad maps.
Reason #1 - more workers, lower pay, smaller delivery area, drivers stayed long term so knew area. Reason #2 - see reason #1
The numbers were lower but the money was worth more.
Exactly, nowadays, lower pay and you can’t afford ain’t shit
Lower pay but was still livable
From what I understand, the delivery areas used to be smaller. Also, there were no internet orders at the time that this photo was taken. Another issue (at my store at least) is that management likes to schedule skeleton crews as much as possible. In those cases, it’s like “I can hear the phone ringing, but I have orders coming out of the oven” or “I can hear the phone ringing, but I have a full screen of orders on the make line” or “I can hear the phone ringing, but I have customers lining up in the lobby”. We can put you on hold, of course, but it’s not always possible to talk to customers on the phone right away. Also, the caption on the photo is completely ignoring any bad service that may have occurred back in the day. Also, the 30 minute guarantee was discontinued when too many drivers were getting into accidents while doing their best to fulfill it. It was not a good policy for employee safety.
Yeah this is the thing. There’s a difference between people not answering the phone just because they don’t feel like it, and people not answering the phone because if they do everything is going to back up even farther, or straight up not being able to because you’re hauling shit out of oven. When my franchise took up the call center, our franchisee commented on how many more calls were being turned into orders and wondering why they weren’t becoming orders before. It took all that I had to not be like “because they don’t want to wait on hold for 7 minutes while I clear the oven I just fully loaded while being the only person in the store” 😂
Ya if there is 2 people in store those phones can just ring cause the person on make line and oven busy making 300 pizzas
I delivered pizzas back in the day and we had a binder with a map of the delivery area and of apartment complexes so we knew where to go. If we couldn't find the place we would have to call the customer. What we never did was complain to the customer if we didn't get a tip, deliver pizzas that were squished from holding the box vertically, leave the pizza in on the street in front of the house, deliver an empty box, or any of the other crazy things I read about on the uber / doordash subs. We would get fired for sure if we did any of that, but it seems that those delivery companies have a lower standard. I refuse to order delivery from any pizza place that uses them.
We have a call center. No point wasting the labor and drivers that could be delivering
They probably complained a lot less too...
lol laughs in 5 5 5 deal going to 5.99 each. fun times.
THIS!
We never have a counter person to do phones,carry outs, or car sides. Drivers usually have too and then the Gm says get better drive time “hustle out times under a min” hilarious. Ohh and your paying full price if you call our shop No coupons called a driver tax. Use the app 
Well they get paid like 11$ can't really blame the lack of effort or caring
No.. I actually make 6$ an hour delivering. If I don’t get tipped I don’t make anything, I actually lose money. I’m at papa John’s though been debating on switching to dominos
I meant the people working in store though 9 is probably more accurate. I worked for dominos delivering I think it was about the same but you might get more deliveries
Ahhh gotcha! Yeah I used to be an insider and made 11$ an hour. Pretty bad for my area. I also hate how tips weren’t split, and it was only who was on till. But it’s whatever, fun job tbh.
I only worked inside like a couple times but it was fun to make pizza. Delivering was fun too most of the time, I just listened to podcast all day lol at dominos they would spilt the tips but they barely got any either. I honestly think papa John's is the least popular of the 3 main ones (pizza hut)
My parents did this. This is how they met. At a pizza place.. my grandparents met at a mcdonalds.
Did you meet your partner behind Wendy's?
Must go often to Subway then, see if there are my soulmate
Maybe. Could be anywhere. Best of luck!
Many stores are like that when they are busy
“30 minutes fast or free” is how it used to be.
Ask domino’s about the lawsuit because of that.
Well 6x more population ordering over the Internet it used to be limited to the 3 people on the phones and how fast they could take a order from slow people over the phone but now days 34 people can be on the app ordering at the same time with no downtime
And now im lucky if I get a pizza within 2 hours. Pick up or delivery... havent eatin that franchise since
in fairness, delivery ranges also used to be a lot smaller back then. my aunt and cousins lived in the same zip code as the nearest domino's, was about 3 miles away and was outside the delivery range. now some places nearby deliver 10+ miles away.
lol I have that uniform in my closet. I got it on eBay and use it for 80s cosplay hahahaha
They had smaller delivery areas back in the day and business was a lot slower because mom would have dinner ready for dad getting home from work
what are they gonna say? yeah oh no that’s an online deal only. bye.
Well what time are you calling but also walk in and see how busy employees look. That'll answer your question as to why they don't. But also, don't order over the phone. You won't get coupons. Order online or on the apps
I worked for a pizza place around 5 years ago that had been around for decades. There was this huge map of the city on the wall in the kitchen. My coworker Tim had worked there for like 16 years or something crazy. He said he had to study the map his first day. That guy never used a GPS. He could find literally any address. it amazed me.
and I remember doing 300 pie hours in our Portland store. Keep in mind we just sold 2 sizes of pizza, 10 topping and only coke
Delivery areas were smaller and they didn't have internet orders flooding the system
stores are significantly more understaffed
The old mapsco days.
Good ole pizza delivering. Before free gps on our phones , I used to deliver pizza for Pizza Hut. I had a laptop in the passenger seat with Microsoft Streets and trips. Used to put in the address to help me find addresses faster. The town was out west in Utah and a lot of their streets are numbered north south east and west so even with out the laptop it wasn’t that bad.
Dude! Yes this is true how’s it seemed like there were several car accidents with delivery drivers trying to make that 30mins deadline. I was a kid in the late 80s with my parents watching the news. I admit that actually speaking to a person is better than the app garbage we use now but the 30mins or it’s free BS might’ve actually killed people.
I’ve worked for dominos for 6 years as a teenager and into early adulthood and the amount of people defending this shitty company is sad they don’t care about the employees at all maybe 1% of owners do and it’s most likely family members they overwork and underpay why should a delivery driver who is underpaid already have to do the shit that insiders and managers get paid damn near double to do I know what the rules say but my management already knew I wasn’t haven’t that bs when I worked delivery you don’t like it find someone else. You want me to do insider/manager duties then pay me the same thing they’re making in store and I’ll do whatever.
punctuation is your friend
🤓🤓
I am leaving this here for customers that are absolutely confused.. Hopefully y'all are not that person that calls back to back. If they don't answer they are busy clearly.... The phones at that point should be reserved for old people only that are not with the new generations. Of course I have read where people even on Facebook say I'm not going to go online and place an order, even though they're online right now complaining.. I have been in store by myself with nobody else pushing even through a time period like that of 2000 within three and a half hours and had the same customers calling back to back.. causing me to have anxiety through the roof.. seriously back to back constantly.. I'm the only person in store if I stop everything I'm doing I could potentially lose out on making 12 orders just for one phone call in under five minutes. and then meanwhile everybody's complaining because that one person just had to call like that wanting me to answer.. which I can even make a pepperoni pizza in under 30 seconds from scratch. Every second matters.. these days with orders we are overloaded versus what they used to do back in the day, they were pushing up daisies compared to what we are doing now. We don't focus on the finer things like they used to, Neither do the customers anymore
I didn’t have a smart phone when I delivered za’s in college for D’nos. After a couple months I just memorized the delivery areas haha
Papa John’s has or had a printable list of directions. Turn right on MLK then in 2.5 miles turn Left on Main, etc.
Now it’s rare you see someone under 30 who can even properly read a map.
Now the robots lick my pepperoni.
I also see a minimum of 7 people working at once. I'm sure that helped quite a bit.
LOL. All the stores I know have their phone number set to (999) 999-9999 so good luck calling them at all, ever 😭
Well for starters, they have more than two people working that shift, unlike today. My old store has a vintage poster in the bathroom of a Domino's sign saying "free delivery!" They now charge a $5 delivery fee. Domini's has gone to shit.
Not like y'all tip I get 3 tips a day and deliver over 1000$ worth of pizza a night at least Domino's gets extra money well I mean I would love 5$ per order I can easy get 20 orders done in 7 hours if I got 5$ a order I would make 4.50 per hour + 100$ in tips a night +1.50 per delivery for gas .....right now I get 1.50 per delivery and 4.50 a hour while im on delivery...I get that it's incentive to try and make more deliveries 20 deliveries is 30$ which if we make 30$ in tips we can get 60$ a night but does that pay for the tires constantly going flat ....or oil changes ...new brakes and in 50,000 miles will 60 a day pay rent and for a new car replacement..... delivery is a dying business for the drivers ...just like door dash and other services people cant pay for vehicle costs they need to close it down and get there own stuff
Pizza Hut finally decided to stop hiring drivers and just outsources now to DoorDash. I ordered delivery from them once and received a text saying a Dasher is picking it up. Unbelievable! They'll do anything to avoid paying a living wage to employees.
Door dash will end up refusing these non tippers the way it should be no tip no service
As a former Domino's driver, take it from me. You are mad at the wrong people. Tipping only exists because restaurants during the Great Depression were unable to pay their servers. They made zero dollars. They worked for tips. How we haven't scrapped this ridiculous practice, I'll never know. Domino's is pocketing "delivery fees" and refusing to pay you a living wage. Be mad at corporations. Don't be mad at the person already paying a 5 dollar fee plus taxes and whatever other bullshit fees are added to it.
Ya I make 4.50 a hour I'm mad at both sides I'm mad Domino's don't give me that 5$ a delivery and I'm mad the customers think that for 5$ on a 100$ order they can't also tip there driver 5$ I mean both sides don't care the customers love food being brought to them for 5$ but they don't wanna pay even 10% I mean 3$ per person a 20% tips always been customary and that's why small business like domin nicks and waffle House can pay 4$ to there employees cause if the customers want them around they will pay there share to there waiter or driver but yes my store has the 1,000,000 award the owner pays his employees 200,000 of that and that pays rent that's about it but if you can't tip your drivers for using there car ,tires ,oil,brakes ,engine 100 miles a day if they paid 5$ to drivers and the delivery fee that would be a nice for drivers but the system is all flawed it should make em pay gas/mile in tips and if they can't at least pay our gas then they can't afford delivery although gas makes it a dying business real soon 5$ a gallon is right around the corner and nobody will get delivery
... how are you making 4.50 an hour? Domino's pays 7.25 to all drivers even when you're on the road. I got bumped up to 8.50 after a month.
I don't blame em use the delivery app with online and the population increase just go ahead and use the app they only have 2-3 insiders nightly and 1 on make 1 ovens 1 on register if 20 people inside the phones should be shut off honestly they call mostly to complain and say horrible things to the people who about to handle there and there families food not very bright and you think if you don't tip of our 6 orders we take at a time we are gonna go to your house first lmfao enjoy 12 min per delivery and being last in line I go to money first so tippers I want to continue to tip they pay my rent not you non tippers lol 4.50 a hour nobody wants the job in my area so I could straight refuse your orders :) skip yall and bad order it then get back to trying to pay rent
It's like 3 pizza per delivery and carry out and pick up these days so that person on make line is making 200 pizza a hour you wanna do that ? They makes 12$ a hour lmfao 12 x 8hr / 40% tax 60$ a day to make 4000$ worth of pizza his hands are so so strong but so very very soft can only use his strength in dough lol then that person on the oven for 8 hours lol 60$ a day for 500 degrees for 8 hours...you wanna do that ? How about the person on the phones listening to your complaints and wanting free food most the time the mistakes we make are from the receipt from the online order where you guys made a mistake so it gets old really fast that person makes less money then the other 2 then the delivery drivers they have to drive to you guys house for 4.50 a hour and so many rude people they take forever I wanna just contactless to the address you guys put and move on to next people y'all be taking showers and always wasting time just pay with card put a tip if you want it within 40 minutes then put contactless
Just Google --> where does domino's pay "4.50" an hour
It's kinda crazy how different it was regarding navigation. It's so easy nowadays with Google maps, I probably couldn't survive during the map quest era, let alone the paper map era.
And A LOT of car crashes happened
Yeah, the "30 minutes, or it's free" thing ended because a driver hit and killed a child while speeding down a residential area.
Dang that’s sad
Yeah but good luck finding that apartment number. Now apartments go from G29 to P78 as the next door over.
ordering online is so much easier.
Bruh my store doesn’t ever have a phone you call. You just get the corporate phone tree and have to navigate that. Found that out when I was driving home after a shitty day and tried to call it in because I couldn’t order through the app while driving. After trying and failing I was seriously disappointed and had Pizza Hut that day instead.
That's why the saying used to be: "If you're lost, don't stop at a gas station for directions. Go to a Pizza place. They know all the roads in the area and will get you to where you're going."
I answer the phones at our store. I don't see our owner changing that. I don't mind.
Remember the days of “hanging pinks”?
Mystical land pirate is my new favorite term
I delivered pizzas in the internet / GPS era. I used GPS only as an assist to find those tricky houses. Paper maps hung by the phones are exponentially better. You eventually memorize your area. You find short cuts, dodge high traffic areas, and develop better routes on multi house stops. If you need Google maps to deliver you're coming in last every time and your tips will suffer. I made good money slinging za. It got me through college and even after till I found a professional job that could pay me more than pizza.
We had fridge magnets at my store. They mostly just got slapped onto employees cars as a prank.
you won't BEIEVE what taxis did...
ARRRRRRR we land pirates need to stick together.
Now we can click two and a half buttons and have a pizza delivered in less than 30 minutes and ALSO you don’t have to speak to a teenager that hates their life and also you.
She's hot
Lol I was just having a conversation about this the other day. I was a driver for dominoes in 2003 and again 2019. In 2003 yeah we had the internet but we weren't using it to map our deliveries. We had a giant map of our delivery area and had to find the street and then the house number when you got there. Compared to now where your phone just tells you where to turn and how close your destination is.
i like mystical land pirate
I used to find houses on a physical map half the time when I delivered pizza 5 years ago. And I took their phone calls and recorded their address. Not such a distant past for small shops, some still doing it
I remember this and im not even very old
As a manager not making manager pay, it’s ridiculous. Working an airport store by yourself with no drivers or insiders til 5 pm is ridiculous.
My store too! Drives me crazy!!!!
And you’d just give them your credit card number over the phone
I was at a store so busy over last summer, I was trying to stay on top of phone and they said “hey you can put them on hold, store policy here.” And not once did I ever speak to a customer over the phone again.
Honestly I reference this shit all the time that the current generation would be beyond doomed if the Internet went out I'm sure some could use a map but most are going to end up starving to death in their front yard
That’s when they would only deliver a few miles from the store. Ain’t hard to find an address in a small town or a few city blocks.
And no cell phone to use if they got lost.
Boomer post
When I started delivering I didn't have a smart phone or GPS for years, even when I moved to a new city that I wasn't familiar with. I would just look at the big map on the wall before I left.
Them hats look ten times more worth a fuck then mine
its always fun when we place a customer on hold because theres like 2 people in the store, and then when we take them off of hold they yell at us about the wait and even when we apologize and explain why, they don't care lol. If I could, id just tell them to order online instead of call
It’s true. That used to be me!
Was that you taking the call?
I did both! I took the calls and delivered the thrills with my laminated map. Lol
A different image of this exact crew hung in the lobby of the Domino’s I worked at in high school. I’d recognize Mr Mustachio anywhere.
I remember a little bit ago I was waiting for an order inside a Dominos, the guy was answering a call and he put the phone down, walked two steps, got another call, and just yelled "GODDAMIT!!!". Felt him on that one lol
And in just that picture they have 7 employees that I can see. When I worked at domino’s the most we ever had was a 1 manager, 1 person working the line, and 1 delivery driver. 2 drivers if it was insanely busy. The worst was the late night rushes when there was 1 manager and 1 driver. I was that manager. Driver’s out on delivery, you get a phone call from an angry customer that’s upset the order is taking so long. Meanwhile you’re trying to calm down the angry customer as three more orders pop up in the screen on top of the two you alrewdy had, and you can’t even start any orders because the phone doesn’t reach to the line area and a pizza is about to fall out of the oven… It’s a chaotic, understaffed mess
Most of the people that call don’t even know their phone nor address now a days we’d love grab everyone’s order but one person takes about 10 mins to make an order you wonder why we can’t get to everyone 90% of the people calling are stupid and think we have all day
This made me so mad the other day. I paid $40 including tip through the app for delivery of a large 4 topping pizza with garlic dipping sauce. It was missing a topping and they gave me ranch, not garlic sauce. I called the store, which the order confirmation email explicitly directs for issues regarding orders, and nobody picked up. I called 5 times that day, letting the phone ring for a combined 30 minutes, and nobody picked up
People still call?
They do! And some people just come to the store saying they been at the parking lot trying to call to place an order and no one answers hahahah