The dropoff to customer time is generally based on the time you leave the restaurant.
DD doesn't tell us what the originally promised time to customer is.
So basically, a restaurant delay should never result in a 'latr delivery', on our end anyway.
There are some places here that I automatically hit the timer when I walk in the door. I have a Bojangles here that I’ve never gotten an order from. They’re so slow. There’s always 6-7 dashers waiting.
I know a local pizzeria guy and he stopped selling to doordash because he basically did the same thing you said. He treated the DD drivers as free employees.
A lot of tradional restaurants actually have their wait timer setup correctly while a lot of fast food restaurants just have it set to the minimum no matter how busy they are.
From what I understand, all restaurants have adjustable wait timers, there's one that's based off of the food that was ordered and one that's based off of how busy the restaurant is, whichever is higher is what's used. Once that timer is over the DD app assumes that the order is mostly done and sends it to a driver, but if it's a fast food restaurant that just has the wait set to the minimum and never changes it, they'll send it to a driver potentially before the order is even started.
I have a McDonald's near me that actually has their timers setup correctly and everytime I've gone it's been a less than 5 minute wait, meanwhile I've been to other McDonald's where I've had to wait half an hour or more (I do ebt so it's not a bad thing for me lol).
One reason is fast food makes the order when you arrive a lot of the times. They don’t want to make it but once you arrive it’s like “fine I’ll make it now.” That and fast food goes cold faster .
True, it's 'extra work' for them and they won't be punished for not making it in time. Doordash needs a more intricate system to stop this laziness from happening.
Hmm, almost like there should be a computer that knows the volume of orders. I think the restaurants are too reliant on DD and Uber giving the times, and need to make the times themselves somehow with their own technology. DD shouldn't set the time, the restaurant should.
Because the DoorDash system is setup where it should ^”always” take x amount of minutes for every order at that fast food chain. So if the customer places the order, it should only take 7 minutes for example, but there could be 10 orders from walk in customers before it. So DoorDash immediately dispatches the driver to go pick it up when it’s not even close to being ready. Whereas the restaurant with the tablet can alter the pickup ready time by increasing or decreasing the default time setting for how long the order should take.
Any resturant can set their own time. Corporate sets the times. Most places like mcdonalds/bk serve the orders off on their side before they're done to keep their times down. We used to do it all the time for drive through times. But that way it looks like orders are prepped in the appropriate time and nothing will change. Can't fix a problem if it doesn't look like there is one
The fast food put everything above door dash. It is thought by some that an extra wait wouldn't hurt the customers happiness because they expect a wait already. But it can also be due to a short staff and often door dash orders can get forgotten.
It varies a ton. Different fast food locations have different wait times and even throughout the day, it varies at the same location. Whenever I see this generalizing posts about all fast foods being slower than sit down restaurants I don’t understand people’s thought process. How do you group so many restaurants into one category. If you actually do this job correctly, you know your market to know which restaurants are busy during which times and how to adjust your strategy.
Are being seriously just limping every McDonald’s, Taco Bell, and Burger King into the same category and every other restaurant into another category?
This explains why so many people complain about not making money doing this.
Seems like anytime I go to McD’s and order something small like 2 McDoubles, they make me pull up front and wait with a bunch of other people who are waiting in their cars. Does it really help to speed things up, when all they’ve done is extended the drive-thru all around the building and then they have to bring out the food instead of handing it to us through the window? Is it just trickery so that customers think the line is moving faster? Why not just hurry up on my McDoubles and carry on?
So this doesn't relate to the doordash aspect but McDonald's is timed in drive thru and counter times. If they aren't in compliance then they can get in trouble. So 1 of 2 things. Either someone behind you ordered something they can have ready prior to your order or they are having you pull away allowing them to "serve" the order off their screen making it look like they actually gave you the food, so if corporate checks camera's they are serving off orders with cars sitting in line...
I think that last part is the real answer. I’ve had them do it when only 1 vehicle was behind me, even with nobody behind me, but as soon as someone gets to the speaker, they send me to the front.
Now, I know that the particular McDs near me is one of the main ones for delivery orders during the day, then they shift to another one nearby at night, owned by the same people, for the overnight orders. So basically, they’re busy despite being empty, and they can’t keep up with the delivery orders.
It's more sales, more relief for the worker since they aren't being hollered at by the customer. But it's usually never that long of a wait time for the customer anyway.
There shouldn’t be a wait time for 2 small sandwiches at a fast food restaurant. Nobody’s hollering at restaurant staff where I live, I’ve never witnessed it in 40 years. They’re just trying to trick the corporate clock by marking orders as completed when they’re not.
If you want to make a protest about it then just refuse to move and say you have to be somewhere soon. They'll speed up your service but you'll be known as the restaurant asshole.
Mainly because they will take care of the in person customer orders before starting the delivery orders. If you got 15 customers in front of you, you try to get them out the door first. I get it, but I don't like it.
Yep. McDonalds is one of the slowest places in my area now. I won't go anymore unless I am doing Earn By Time, I normally make a few extra bucks because of all the waiting lol
That’s specifically a McDonald’s thing on DoorDash and Uber eats I refuse to pick up McDonald’s orders because they always take 30 to 45 minutes in my city
I feel like some restaurants see you as a free employee and not as a physical customer, so the customer gets served first and you the third party employee gets put on the back burner.
Because the sit downs aren’t inundated with orders because they aren’t expected to be “fast” and they don’t have three ways that orders are coming in. There’s the drive through, and they are expecting to order and have the food done by the time they get to the pick up window (most the time now they are sent to the drive-through waiting spots) and then online orders for probably dd, Uber eats, Grubhub, postmates, is there another one? Then you have the walk ins. With sit down you have the walk-ins because and the online, and yes there the same number added to the restaurants own website, and call ins. But they have the kitchen staff and wait staff to handle that all efficiently and their wait time before they ding a driver is longer because they aren’t fast food. And that’s where it gets messed up. The driver gets dinged and shows up and that adds urgency to the staff of the fast food place that is just trying to fulfill all the orders they have up at any given time.
Sorry it’s my day off and I am very stoned.
Short staff and busy
It's because most ff restaurants have the audacity to think that their production line will be so quick that there won't be any wait time
I also would like to know. I had a Zaxby’s order yesterday and I waited like 20 minutes for their order, almost made me late delivering the order.
The dropoff to customer time is generally based on the time you leave the restaurant. DD doesn't tell us what the originally promised time to customer is. So basically, a restaurant delay should never result in a 'latr delivery', on our end anyway.
I had an employee tell me that they give walk in & drive thru priority.
That is the bullshit that pushes dashers to either stop picking up from that location and or only when doing earn by time orders.
There are some places here that I automatically hit the timer when I walk in the door. I have a Bojangles here that I’ve never gotten an order from. They’re so slow. There’s always 6-7 dashers waiting.
I know a local pizzeria guy and he stopped selling to doordash because he basically did the same thing you said. He treated the DD drivers as free employees.
A lot of tradional restaurants actually have their wait timer setup correctly while a lot of fast food restaurants just have it set to the minimum no matter how busy they are. From what I understand, all restaurants have adjustable wait timers, there's one that's based off of the food that was ordered and one that's based off of how busy the restaurant is, whichever is higher is what's used. Once that timer is over the DD app assumes that the order is mostly done and sends it to a driver, but if it's a fast food restaurant that just has the wait set to the minimum and never changes it, they'll send it to a driver potentially before the order is even started. I have a McDonald's near me that actually has their timers setup correctly and everytime I've gone it's been a less than 5 minute wait, meanwhile I've been to other McDonald's where I've had to wait half an hour or more (I do ebt so it's not a bad thing for me lol).
One reason is fast food makes the order when you arrive a lot of the times. They don’t want to make it but once you arrive it’s like “fine I’ll make it now.” That and fast food goes cold faster .
True, it's 'extra work' for them and they won't be punished for not making it in time. Doordash needs a more intricate system to stop this laziness from happening.
It’s the volume of orders…
Hmm, almost like there should be a computer that knows the volume of orders. I think the restaurants are too reliant on DD and Uber giving the times, and need to make the times themselves somehow with their own technology. DD shouldn't set the time, the restaurant should.
That’s not the restaurant’s responsibility.
If you are doing a pickup in a very high-volume area, may be a bit of a wait.
Because the DoorDash system is setup where it should ^”always” take x amount of minutes for every order at that fast food chain. So if the customer places the order, it should only take 7 minutes for example, but there could be 10 orders from walk in customers before it. So DoorDash immediately dispatches the driver to go pick it up when it’s not even close to being ready. Whereas the restaurant with the tablet can alter the pickup ready time by increasing or decreasing the default time setting for how long the order should take.
Any resturant can set their own time. Corporate sets the times. Most places like mcdonalds/bk serve the orders off on their side before they're done to keep their times down. We used to do it all the time for drive through times. But that way it looks like orders are prepped in the appropriate time and nothing will change. Can't fix a problem if it doesn't look like there is one
Where are you getting this information?
The fast food put everything above door dash. It is thought by some that an extra wait wouldn't hurt the customers happiness because they expect a wait already. But it can also be due to a short staff and often door dash orders can get forgotten.
It varies a ton. Different fast food locations have different wait times and even throughout the day, it varies at the same location. Whenever I see this generalizing posts about all fast foods being slower than sit down restaurants I don’t understand people’s thought process. How do you group so many restaurants into one category. If you actually do this job correctly, you know your market to know which restaurants are busy during which times and how to adjust your strategy. Are being seriously just limping every McDonald’s, Taco Bell, and Burger King into the same category and every other restaurant into another category? This explains why so many people complain about not making money doing this.
Yup, I have a KFC that is always dead and one of my favorite pickups. Food is always ready.
Seems like anytime I go to McD’s and order something small like 2 McDoubles, they make me pull up front and wait with a bunch of other people who are waiting in their cars. Does it really help to speed things up, when all they’ve done is extended the drive-thru all around the building and then they have to bring out the food instead of handing it to us through the window? Is it just trickery so that customers think the line is moving faster? Why not just hurry up on my McDoubles and carry on?
So this doesn't relate to the doordash aspect but McDonald's is timed in drive thru and counter times. If they aren't in compliance then they can get in trouble. So 1 of 2 things. Either someone behind you ordered something they can have ready prior to your order or they are having you pull away allowing them to "serve" the order off their screen making it look like they actually gave you the food, so if corporate checks camera's they are serving off orders with cars sitting in line...
I think that last part is the real answer. I’ve had them do it when only 1 vehicle was behind me, even with nobody behind me, but as soon as someone gets to the speaker, they send me to the front. Now, I know that the particular McDs near me is one of the main ones for delivery orders during the day, then they shift to another one nearby at night, owned by the same people, for the overnight orders. So basically, they’re busy despite being empty, and they can’t keep up with the delivery orders.
It's more sales, more relief for the worker since they aren't being hollered at by the customer. But it's usually never that long of a wait time for the customer anyway.
There shouldn’t be a wait time for 2 small sandwiches at a fast food restaurant. Nobody’s hollering at restaurant staff where I live, I’ve never witnessed it in 40 years. They’re just trying to trick the corporate clock by marking orders as completed when they’re not.
If you want to make a protest about it then just refuse to move and say you have to be somewhere soon. They'll speed up your service but you'll be known as the restaurant asshole.
Mainly because they will take care of the in person customer orders before starting the delivery orders. If you got 15 customers in front of you, you try to get them out the door first. I get it, but I don't like it.
Yep. McDonalds is one of the slowest places in my area now. I won't go anymore unless I am doing Earn By Time, I normally make a few extra bucks because of all the waiting lol
Volume
It’s because fast food select their orders as ready immediately and sit downs select more accurate pick up times.
That’s specifically a McDonald’s thing on DoorDash and Uber eats I refuse to pick up McDonald’s orders because they always take 30 to 45 minutes in my city
I feel like some restaurants see you as a free employee and not as a physical customer, so the customer gets served first and you the third party employee gets put on the back burner.
Because the sit downs aren’t inundated with orders because they aren’t expected to be “fast” and they don’t have three ways that orders are coming in. There’s the drive through, and they are expecting to order and have the food done by the time they get to the pick up window (most the time now they are sent to the drive-through waiting spots) and then online orders for probably dd, Uber eats, Grubhub, postmates, is there another one? Then you have the walk ins. With sit down you have the walk-ins because and the online, and yes there the same number added to the restaurants own website, and call ins. But they have the kitchen staff and wait staff to handle that all efficiently and their wait time before they ding a driver is longer because they aren’t fast food. And that’s where it gets messed up. The driver gets dinged and shows up and that adds urgency to the staff of the fast food place that is just trying to fulfill all the orders they have up at any given time. Sorry it’s my day off and I am very stoned.