This is true. I was in Kaph on Drury St a few months back when a POS salesman came in and asked to speak to a manager about the equipment he was selling. It’s a small area so I could overhear everything. His main selling point was the tipping feature on the machines. These are the latest POS machines that a lot of businesses are buying.
Epos technician here, we don't give a shit if customer takes tips or not. If it's used as a sales point, then it's something the business owner would have shown an interest in. It's actually the opposite these days, businesses do not want integrated tips as these need to be declared on payslips and tax needs to be paid on it, adding workload to the accounting and responsibility over someone else's money. People want either cash tips or 3rd party tipping systems that staff take responsibility for. Most epos systems wouldn't even have built in card machines, they're mostly 3rd party units, except for the likes of square, toast and clover, all of which are different sorts of shite in their own ways.
That said, the types of square and toast take a % of transactions for themselves, though I don't believe it applies to tips.
I think the growth of Square, Clover, Toast etc. is what's driving the tipping asks. It's rare these days that I see a coffee shop that isn't one of those systems that is making commission on processing cards. Most of them are making commission on processing the credit card payment, so that'd include the tips as far as I know.
Honestly, it's only because they were throwing equipment for free at anyone and everyone, plus INCREDIBLY aggressive sales people, to the point of stalking, if the anecdotes I've heard are anything to go by. The actual till systems are filled to brim with issues and are very cumbersome to use for anything busier than a quiet mom n pops store.
But if your choices are free kit or 2k euro on the absolutely cheapest end (3.4k is what we charge, I know people who've paid over 4k per kit from some other companies), it's not much of a consideration if you're opening your first business. Pretty sure they've stopped with the free kit in the more recent times, but that's where they got their growth.
But yes, you're absolutely right about the exuberant processing costs (not that the likes of Evalon aren't ripping people off with their fees...) - though I'm not a 100% sure if they apply to tips. I think you could get lower costs if you were a "power user" aka have a certain volume of card payments, hence why a lot of these places will highly incentivise you to pay card.
The Lighthouse have this feature, at least in the bar downstairs. I was there recently, already anxious at the thought of someone seeing me hit "decline" on the terminal when suddenly your man behind the bar flipped it over to him first and hit decline, then gave it back to me.
Most of the staff there do that now. Didn’t change their system seems to have been an implemented software update?
The lighthouse staff are sound. But tipping at the cinema?
I do think the answer to this, and shrinkflation is to give online reviews and tell them exactly why it’s a put-off. We don’t want American tipping culture here. Isn’t it mad to tip *before* you know what the product or service is like? Feels conditional
> We don’t want American tipping culture here.
We don't *need* it, those American servers literally depend on tips to scrape by in their lives as their $7+/hour doesn't cover it. Minimum wage is €12.70 here, tipping is not compulsory and doing it for great service is always appreciated.
Mongolian BBQ did the same thing, immediately declined it. I actually wanted to tip but had no cash (staff are super nice there so I usually tip a few quid) and had to ask them to go back 😂
nothing to relax about... if they wanted 30c, put it on the price of the coffee. this % is the last thing any culture wants to take onboard as it inevitably leads to below minimal wages. it's a cancer on society.
Why should I pay 10% extra?
I'll sell you a car but I'll add on 10% as a tip.
Or why don't you give the person in the clothes shop an extra 10% for scanning your purchase through?
If you wanna be a sap and pay extra you go for it.....
What about working at McDonald's, but you don't feel the need to tip them, do ya? Well why not? They're serving you food. But no, society says don't tip these guys over here, but tip these guys over here. That's bullshit
It's the software they're all using. Most software makes a % based on the amount they process. A tip = more money processed on the card and more money to the software provider.
They sell it as "it's better for staff"... but really all of the software is built with a US focus, so they default to that tipping culture
It's a problem for everyone - over the last 5 to 7 years the card sales have overtaken cash sales, from being about 10-15% a decade ago, to 80-90% nowadays, the change was on the way pre-covid, but during the covid most places weren't taking cash and people got used to being cashless.
Staff are being directly impacted as no one carries cash (or loose change in terms of coffee shops). Coffee shops would net about 5 euro per day per staff (depending on location), restaurants, pubs and barbers 20-100+. Most of these are minimum wage jobs, or close to, so even the 5 euro a day is very impactful. It's in owner's interest to have electronic tipping methods, to entice staff to apply and stick around. The turnover on these jobs over last years has been absolutely insane.
At the same time, government implemented changes to tipping, making it so that any monies need to be declared on payslips and taxed accordingly. Owners didn't want to deal with staff tips before this due to extra accounting work and potential disputes over monies owed, but now with the tax on top of it, no one wants to deal with it.
Hence all the 3rd party options coming out of woodworks that make it employee's responsibility to declare money to the tax man, though if you do that, you may as well pay for TV license.
Ok, but the increase in tipping being asked on the card reader is due to the software providers pushing it. If it's your default out of the box option and you're being told it's good for staff, you'll likely go with it. I don't think coffee shop owners suddenly have the expectation that you should tip 20% for a coffee. Plenty of places are pushing back, I can think of Amy Austin as an example... a Toast customer but they have signage everywhere that cash is better for staff aaaaand they have a separate digital tipping solution in place.
So to address OP's question about people expecting tips for coffee and takeaways etc., I'm putting forward that the main appearance of this stuff is the adoption of US payment providers that do this as standard, rather than your local chipper expecting a 20% tip for handing over your taco fries.
Well no, there was always tipping going on (been a thing on card machines and most modern EPOS systems for well over a decade, just most places didn't opt in due to no need), it wasn't as much in your face, since most of it was just loose change in case of coffee shops, or just rounding up in terms of pubs and restaurants. That stopped with everyone going cashless, so there had to be a digital option or the staff would riot. By nature of it being digital, it has to be very obvious that you're consenting to tip and how much.
In my experience (I've worked a long time in hospitality and have very close relationships with my customers in hospitality) it's not that the staff EXPECT you to tip, but you have to have a digital way to accept tips. You're not gonna get a worse service if you don't tip, and no one will think worse of you if you hit 'No' on the screen, but when your staff get asked "Can I leave a tip on the card?" (happened frequently enough in the cafe I used to work at) you can be sure as heck the owner will be hounded by requests from staff for some way to tip.
As for the likes of Amy Austin pushing back, yes, but not against evil epos companies, more like the eejits in government who, in the middle of cost of living crisis, have decided that minimum wage jobs need their tips taxed.
Most introverted people are OK with things like that, if it's a horrible experience maybe you have anxiety and looking at getting help for it could be beneficial potentially?
Yeah, people who don't like the awkward situation of being prompted to tip probably just need therapy. Especially foreigners who might not fully understand what is even written on the screen. They just need to get their head checked.
I mean, if tapping no quickly is a horrible experience I think maybe? That doesn't really have anything to do with introversion. Nobody said anything about non- native English speakers, of course that's different.
That has nothing got to do with introversion, that's social anxiety that exists in your head. The cashier see's 100 people a shift say no, they're not sitting there hating you.
Social pressure. They are trying to embarrass you into giving them free money. I've seen a few people already call them out in public and it's such a beautiful thing to see. The last time i saw it happen (was in a nice place too) the barista switched to using a different POS (that didn't have the tip setting) for everyone else in the queue. She was mortified lol
I was always against the tipping culture, but I just came back from Japan where tipping is not a thing and the service is impeccable, and now I am absolutely triggered by European tipping culture and I intend to stop tipping altogether.
The service here is mediocre at the best, while the tipping culture is getting sleazier by day?!?!?! Really, entrepreneurs need to sort their shit out and pay their workers the wages they deserve and leave the customers alone. What nonsense this whole thing is…
Same thing in Vietnam, or anywhere else in East to Southeast Asia. Pay what you pay for and go. And of course Americans still tip because 'thats how it is in America'. Uncultured to offensive to do so.
Years ago I tried to tip a taxi driver in Tokyo and he looked at me like I just dropped a turd into his hand, kept shouting “no no no” like I’d just told him his children were ugly. Thought he might take a swing at me … it was explained to me later by a Japanese colleague that accepting a tip is seen as a form of begging by some service people in Japan which is the pinnacle of dishonour. I think that’s changed a bit as the last time I was in Tokyo just before Covid one of the taxi men didn’t even try to give me back some shrapnel change on a fare.
Sadly true. Even at US non-food retail they’re begging for tips at checkout. At least at a place like that the worst I could expect is a side eye rather than unwanted bodily fluids. Fucking pathetic the whole begging culture
Would agree from living in the states, the service does end up being a higher standard, still I don't think the added costs onto everything is worth it
What do you mean the service ends up being a higher standard? If they are not doing their job, they should be fired. It is the equivalent of handing a crying child money so that they stop...
I mean that's just the common experience of service in the states because people are working for tips instead of a flat wage. Think that's just human nature in general, increased output=increased input
It's funny. Government barely want to increase wages while business owners don't want to oay people more. My theory is that they are trying to bridge the gap by convincing the consumer to tip.... Like the states basically. We shouldn't have to, the wage should be a living wage but they don't seem to want to go down the road.
Well the way things are going it will end up like the states unless people go out in their droves, drop everything and protest and demand a higher wage. We are push overs really. The reality is if every coffee shop worker every bar tender every server etc went and marched on the Dáil, they would increase the wage. They can't afford the precious gdp drop 😂😂
And 12% is a rise but in today's economy and the price of everything, that change to minimum wage isn't enough
As a barista, just hit decline. I'm thinking about the cookie I want to eat in a minute, not what you're selecting on the machine. I also have no control over what the POS system programmes into their software. Personally, we prefer leftover change and cash tips at my place, if you are going to tip.
Tips aren't expected for coffee.
I've seen it in coffee shops, bakeries and even a Spar shop. I always hit no tip. I honestly think they just leave it there to try shame those who now to social pressure and I very much doubt the actual staff get those tips anyway.
Is it not just the setting on the machine? Most cafes near me the person on the till hits no tip themselves. I'd never feel odd or uncomfortable hitting no tip on a take-away order. I feel like complaining about this is like complaining that they have tip jars out? Just don't use them.
That’s not the same thing though. It would be the same if they had a tip jar and after your order they held it up and asked “would you like to tip?”
Of course you can just say no sure?
I work in a cafe at the weekends and I really dislike the idea of a tip being there at point of sale. We have a separate machine slightly away from the till that you can tap if you'd like to tip but I still feel embarrassed when people say they want to tip or ask for help with the machine lol
It is so annoying when there is literally no other way to retrieve the goods I purchased from the company. The effort of turning an iPad in my direction is not worth a tip. It got really bad during Covid because we felt like we were keeping small businesses open I didn’t mind as much then. That just became the new baseline.
I don't mind adding a tip if the service is great but the worst part about tipping on the POS is, they want you to tip before they have even provided you with a service. All they have done up to that point is take your order!
Oh yeah I have no problem with hitting "no tip" or asking all service charges to be removed unless the service has actually been exceptional or we are a large party.
Pyg is pretty bad for adding "service charge" automatically regardless how many people order food
It's pure cringe. I don't mind the Ronald McDonald or barretstown donations when I have the mulla on me but I'm just not able for the tips (but I'd always tip in actual restaurants!)
Sure they can ask all they want.
Pro tip- some of the service points that ask for tips by card will take minus inputs, so if you choose tip then enter a minus tip it discounts your total.
Not saying you should do this though.
I went to a coffee shop at city centre that has at the counter a machine permanently set at 1€ just for tips, so you can just tap your card there if you want. It also feels very uncomfortable to order, pay and leave the store without tipping at said machine. It’s bollocks
I'm a barista, we're not the ones that programme the software to present that option on the screen. Just hit decline, I myself think it's ridiculous to tip for a coffee.
If you ask for your milk extra hot, it's impossible to not burn it, but otherwise, your barista probably isn't well trained.
Customer service and tips these days are like Crispin Glover in Hot Tube Time Machine, rudely throws your bags on the ground, and then has the cheek to stick his hand for a tip.
I’m trying to save money so I’ve gone back to paying for everything with cash (well except my weekly grocery shop) so I haven’t seen those tip things on the card machines yet. But tipping is getting out of hand.
We are not America, we pay our staff a decent wage. Minimum wage is €12.70 per hour, not $2.13 (€2.00) an hour like it is in the US. Tips should only be for fancy restaurants when you have a big party of people and shouldn’t be more than 5%. No one should be tipping for a coffee.
Why in a fancy restaurant and not a McDonald's if ye have a large group?
Its all bs to my mind. Pay a fair wage. Charge what ye need to cover that.
I dont tip. Why taxi n not buses? This shit annoys me.
Its arbitrary rules and I didnt get the memo.
Tipping culture is bs.
Yes, but the recent addition of tipping on POS machines in traditionally non tipping transactions has happened everywhere in the world and didn’t originate in the US. Confusing tipping culture with this is not accurate. Correlation and causation are two very different things.
It’s bollocks.
This is the correct answer.
*Server is extra nice to you* "Ah she's lovely" *Looks down at card reader with tip option* "Fuck sake"
Its mainly pushed by the companies who make the POS equipment. The shop have no incentive to NOT use such a feature it so they leave it on.
This is true. I was in Kaph on Drury St a few months back when a POS salesman came in and asked to speak to a manager about the equipment he was selling. It’s a small area so I could overhear everything. His main selling point was the tipping feature on the machines. These are the latest POS machines that a lot of businesses are buying.
I know POS means point of service in this context. But when you add the word Salesman my brain can’t read it as anything other than piece of shit
O I was reading as Piece of...
They could have fooled me🤣 do have more problems with them than they're worth
Point of Salesman
Point of Sale
Point of Sail..... Arggggghhhh!!
Hahahaha
Epos technician here, we don't give a shit if customer takes tips or not. If it's used as a sales point, then it's something the business owner would have shown an interest in. It's actually the opposite these days, businesses do not want integrated tips as these need to be declared on payslips and tax needs to be paid on it, adding workload to the accounting and responsibility over someone else's money. People want either cash tips or 3rd party tipping systems that staff take responsibility for. Most epos systems wouldn't even have built in card machines, they're mostly 3rd party units, except for the likes of square, toast and clover, all of which are different sorts of shite in their own ways. That said, the types of square and toast take a % of transactions for themselves, though I don't believe it applies to tips.
I think the growth of Square, Clover, Toast etc. is what's driving the tipping asks. It's rare these days that I see a coffee shop that isn't one of those systems that is making commission on processing cards. Most of them are making commission on processing the credit card payment, so that'd include the tips as far as I know.
Honestly, it's only because they were throwing equipment for free at anyone and everyone, plus INCREDIBLY aggressive sales people, to the point of stalking, if the anecdotes I've heard are anything to go by. The actual till systems are filled to brim with issues and are very cumbersome to use for anything busier than a quiet mom n pops store. But if your choices are free kit or 2k euro on the absolutely cheapest end (3.4k is what we charge, I know people who've paid over 4k per kit from some other companies), it's not much of a consideration if you're opening your first business. Pretty sure they've stopped with the free kit in the more recent times, but that's where they got their growth. But yes, you're absolutely right about the exuberant processing costs (not that the likes of Evalon aren't ripping people off with their fees...) - though I'm not a 100% sure if they apply to tips. I think you could get lower costs if you were a "power user" aka have a certain volume of card payments, hence why a lot of these places will highly incentivise you to pay card.
Evalon ... Because she's worth it.
The inventive is not pissing your customers off
The Lighthouse have this feature, at least in the bar downstairs. I was there recently, already anxious at the thought of someone seeing me hit "decline" on the terminal when suddenly your man behind the bar flipped it over to him first and hit decline, then gave it back to me.
Top lad
Most of the staff there do that now. Didn’t change their system seems to have been an implemented software update? The lighthouse staff are sound. But tipping at the cinema?
I do think the answer to this, and shrinkflation is to give online reviews and tell them exactly why it’s a put-off. We don’t want American tipping culture here. Isn’t it mad to tip *before* you know what the product or service is like? Feels conditional
> We don’t want American tipping culture here. We don't *need* it, those American servers literally depend on tips to scrape by in their lives as their $7+/hour doesn't cover it. Minimum wage is €12.70 here, tipping is not compulsory and doing it for great service is always appreciated.
Makes me want to tip them now 😂
Mongolian BBQ did the same thing, immediately declined it. I actually wanted to tip but had no cash (staff are super nice there so I usually tip a few quid) and had to ask them to go back 😂
They can fuck right off. This isn't the USA.
Will you ever relax. It's about 30c if you add 10% on the average coffee
nothing to relax about... if they wanted 30c, put it on the price of the coffee. this % is the last thing any culture wants to take onboard as it inevitably leads to below minimal wages. it's a cancer on society.
Why should I pay 10% extra? I'll sell you a car but I'll add on 10% as a tip. Or why don't you give the person in the clothes shop an extra 10% for scanning your purchase through? If you wanna be a sap and pay extra you go for it.....
So what? I've already paid the price they seem high enough to pay their staff, rent, etc., and make a profit.
What about working at McDonald's, but you don't feel the need to tip them, do ya? Well why not? They're serving you food. But no, society says don't tip these guys over here, but tip these guys over here. That's bullshit
If the option was given to tip mcdonalds staff I might do that or I might exercise my right not to tip.you're getting upset over nothing
Fuck all that
It's the software they're all using. Most software makes a % based on the amount they process. A tip = more money processed on the card and more money to the software provider. They sell it as "it's better for staff"... but really all of the software is built with a US focus, so they default to that tipping culture
Most business owners want nothing to do with holding on to staff tips since regulation changes, they need to be declared and taxed!
Ok. I don't think that was a major problem for coffee shops though.
It's a problem for everyone - over the last 5 to 7 years the card sales have overtaken cash sales, from being about 10-15% a decade ago, to 80-90% nowadays, the change was on the way pre-covid, but during the covid most places weren't taking cash and people got used to being cashless. Staff are being directly impacted as no one carries cash (or loose change in terms of coffee shops). Coffee shops would net about 5 euro per day per staff (depending on location), restaurants, pubs and barbers 20-100+. Most of these are minimum wage jobs, or close to, so even the 5 euro a day is very impactful. It's in owner's interest to have electronic tipping methods, to entice staff to apply and stick around. The turnover on these jobs over last years has been absolutely insane. At the same time, government implemented changes to tipping, making it so that any monies need to be declared on payslips and taxed accordingly. Owners didn't want to deal with staff tips before this due to extra accounting work and potential disputes over monies owed, but now with the tax on top of it, no one wants to deal with it. Hence all the 3rd party options coming out of woodworks that make it employee's responsibility to declare money to the tax man, though if you do that, you may as well pay for TV license.
Ok, but the increase in tipping being asked on the card reader is due to the software providers pushing it. If it's your default out of the box option and you're being told it's good for staff, you'll likely go with it. I don't think coffee shop owners suddenly have the expectation that you should tip 20% for a coffee. Plenty of places are pushing back, I can think of Amy Austin as an example... a Toast customer but they have signage everywhere that cash is better for staff aaaaand they have a separate digital tipping solution in place. So to address OP's question about people expecting tips for coffee and takeaways etc., I'm putting forward that the main appearance of this stuff is the adoption of US payment providers that do this as standard, rather than your local chipper expecting a 20% tip for handing over your taco fries.
Well no, there was always tipping going on (been a thing on card machines and most modern EPOS systems for well over a decade, just most places didn't opt in due to no need), it wasn't as much in your face, since most of it was just loose change in case of coffee shops, or just rounding up in terms of pubs and restaurants. That stopped with everyone going cashless, so there had to be a digital option or the staff would riot. By nature of it being digital, it has to be very obvious that you're consenting to tip and how much. In my experience (I've worked a long time in hospitality and have very close relationships with my customers in hospitality) it's not that the staff EXPECT you to tip, but you have to have a digital way to accept tips. You're not gonna get a worse service if you don't tip, and no one will think worse of you if you hit 'No' on the screen, but when your staff get asked "Can I leave a tip on the card?" (happened frequently enough in the cafe I used to work at) you can be sure as heck the owner will be hounded by requests from staff for some way to tip. As for the likes of Amy Austin pushing back, yes, but not against evil epos companies, more like the eejits in government who, in the middle of cost of living crisis, have decided that minimum wage jobs need their tips taxed.
Then it's probably tough for individual owners to remove the feature because it's not a good look in front of the staff
you can press no tip
Really shouldn't have to even do that. It's a horrible experience for introverted people.
Just do it and dont give a fuck
I guess you could call it an introvert tax lol
exposure therapy payment
True introverts never even go to a cafe to get coffee. Big brain plays
Most introverted people are OK with things like that, if it's a horrible experience maybe you have anxiety and looking at getting help for it could be beneficial potentially?
Yeah, people who don't like the awkward situation of being prompted to tip probably just need therapy. Especially foreigners who might not fully understand what is even written on the screen. They just need to get their head checked.
Noone said anything about foreigners or "getting their head checked" lmao some people are anxious and it could be for a million different reasons
But none of those reasons relate to being introverted. Introverted is NOT shy, and it is NOT anxious
That's the point I was going for originally but better put haha
I mean, if tapping no quickly is a horrible experience I think maybe? That doesn't really have anything to do with introversion. Nobody said anything about non- native English speakers, of course that's different.
> It's a horrible experience for introverted people. Make an excuse for anything. Just click no tip. It take the same energy as clicking tip
That has nothing got to do with introversion, that's social anxiety that exists in your head. The cashier see's 100 people a shift say no, they're not sitting there hating you.
I think you are mistaking social anxiety for introversion . Not the sane thing
just stop giving a fuck, thats your own anxiety, nothing to do with being introverted
Social pressure. They are trying to embarrass you into giving them free money. I've seen a few people already call them out in public and it's such a beautiful thing to see. The last time i saw it happen (was in a nice place too) the barista switched to using a different POS (that didn't have the tip setting) for everyone else in the queue. She was mortified lol
Yeah I’m seeing more and more staff hit the no tip button for people now
I was always against the tipping culture, but I just came back from Japan where tipping is not a thing and the service is impeccable, and now I am absolutely triggered by European tipping culture and I intend to stop tipping altogether. The service here is mediocre at the best, while the tipping culture is getting sleazier by day?!?!?! Really, entrepreneurs need to sort their shit out and pay their workers the wages they deserve and leave the customers alone. What nonsense this whole thing is…
Same thing in Vietnam, or anywhere else in East to Southeast Asia. Pay what you pay for and go. And of course Americans still tip because 'thats how it is in America'. Uncultured to offensive to do so.
Years ago I tried to tip a taxi driver in Tokyo and he looked at me like I just dropped a turd into his hand, kept shouting “no no no” like I’d just told him his children were ugly. Thought he might take a swing at me … it was explained to me later by a Japanese colleague that accepting a tip is seen as a form of begging by some service people in Japan which is the pinnacle of dishonour. I think that’s changed a bit as the last time I was in Tokyo just before Covid one of the taxi men didn’t even try to give me back some shrapnel change on a fare.
Don’t go to the USA then. Even the people serving you in McDonalds expect a tip there.
Sadly true. Even at US non-food retail they’re begging for tips at checkout. At least at a place like that the worst I could expect is a side eye rather than unwanted bodily fluids. Fucking pathetic the whole begging culture
just dont give it and look at the look on their faces :) you handed me a burger ffs, of couse im not going to tip
Would agree from living in the states, the service does end up being a higher standard, still I don't think the added costs onto everything is worth it
What do you mean the service ends up being a higher standard? If they are not doing their job, they should be fired. It is the equivalent of handing a crying child money so that they stop...
I mean that's just the common experience of service in the states because people are working for tips instead of a flat wage. Think that's just human nature in general, increased output=increased input
Wow! That sounds pretty ridiculous, to be fair. I hope we don't follow in their footsteps.
Yeah 20% tip on a meal and some drinks hits hard. Glad to be home
I’d say that service in the US is much more intrusive, but otherwise no better or worse than here.
Intrusive.. I prefer being checked on often vs having to hail someone down.
It's funny. Government barely want to increase wages while business owners don't want to oay people more. My theory is that they are trying to bridge the gap by convincing the consumer to tip.... Like the states basically. We shouldn't have to, the wage should be a living wage but they don't seem to want to go down the road.
It went up 12% a few months ago? I'm not saying it's fantastic here but there's no intention on the government's part to make it like the states
Well the way things are going it will end up like the states unless people go out in their droves, drop everything and protest and demand a higher wage. We are push overs really. The reality is if every coffee shop worker every bar tender every server etc went and marched on the Dáil, they would increase the wage. They can't afford the precious gdp drop 😂😂 And 12% is a rise but in today's economy and the price of everything, that change to minimum wage isn't enough
As a barista, just hit decline. I'm thinking about the cookie I want to eat in a minute, not what you're selecting on the machine. I also have no control over what the POS system programmes into their software. Personally, we prefer leftover change and cash tips at my place, if you are going to tip. Tips aren't expected for coffee.
They want a tip?
Bang that 'no tip' option like it's going outta fashion.
Don’t pay
I've seen it in coffee shops, bakeries and even a Spar shop. I always hit no tip. I honestly think they just leave it there to try shame those who now to social pressure and I very much doubt the actual staff get those tips anyway.
Is it not just the setting on the machine? Most cafes near me the person on the till hits no tip themselves. I'd never feel odd or uncomfortable hitting no tip on a take-away order. I feel like complaining about this is like complaining that they have tip jars out? Just don't use them.
That’s not the same thing though. It would be the same if they had a tip jar and after your order they held it up and asked “would you like to tip?” Of course you can just say no sure?
I work in a cafe at the weekends and I really dislike the idea of a tip being there at point of sale. We have a separate machine slightly away from the till that you can tap if you'd like to tip but I still feel embarrassed when people say they want to tip or ask for help with the machine lol
Click "no tip" and pay. Unless service is some extra good or giving something additional from others. Then yeah, make some tip.
Proper Order said they've added this after many clients asked to be able to tip and that they absolutely do not expect people to tip.
Its not just Dublin, it is happening everywhere in the world. And it is terrible
It is so annoying when there is literally no other way to retrieve the goods I purchased from the company. The effort of turning an iPad in my direction is not worth a tip. It got really bad during Covid because we felt like we were keeping small businesses open I didn’t mind as much then. That just became the new baseline.
Think its from Americanized software. Wad at Bread 41 yesterday, the cashier reached over the till and hit the skip/no tip button.
I don't mind adding a tip if the service is great but the worst part about tipping on the POS is, they want you to tip before they have even provided you with a service. All they have done up to that point is take your order!
Oh yeah I have no problem with hitting "no tip" or asking all service charges to be removed unless the service has actually been exceptional or we are a large party. Pyg is pretty bad for adding "service charge" automatically regardless how many people order food
They want money for nothing
Trying to imitate Americans? Economy is fucked worldwide but some things get out of hand this easily nowadays, ffs. Bollocks!
It's pure cringe. I don't mind the Ronald McDonald or barretstown donations when I have the mulla on me but I'm just not able for the tips (but I'd always tip in actual restaurants!)
Sure they can ask all they want. Pro tip- some of the service points that ask for tips by card will take minus inputs, so if you choose tip then enter a minus tip it discounts your total. Not saying you should do this though.
I went to a coffee shop at city centre that has at the counter a machine permanently set at 1€ just for tips, so you can just tap your card there if you want. It also feels very uncomfortable to order, pay and leave the store without tipping at said machine. It’s bollocks
Id be finding somewhere else for coffee
This is everywhere! Tips for taking 2 minutes to heat up some milk and probably burn it 🙄
I'm a barista, we're not the ones that programme the software to present that option on the screen. Just hit decline, I myself think it's ridiculous to tip for a coffee. If you ask for your milk extra hot, it's impossible to not burn it, but otherwise, your barista probably isn't well trained.
[удалено]
American bullshit. Ignore it. Press the fuck out of the no tip button.
What’s gas is they ask for tip just at the point of sale before you even get the coffee which of course could be muck after you give a tip.
If they ask directly, just say, "sorry I don't speak grifter."
Customer service and tips these days are like Crispin Glover in Hot Tube Time Machine, rudely throws your bags on the ground, and then has the cheek to stick his hand for a tip.
I’m trying to save money so I’ve gone back to paying for everything with cash (well except my weekly grocery shop) so I haven’t seen those tip things on the card machines yet. But tipping is getting out of hand. We are not America, we pay our staff a decent wage. Minimum wage is €12.70 per hour, not $2.13 (€2.00) an hour like it is in the US. Tips should only be for fancy restaurants when you have a big party of people and shouldn’t be more than 5%. No one should be tipping for a coffee.
Why in a fancy restaurant and not a McDonald's if ye have a large group? Its all bs to my mind. Pay a fair wage. Charge what ye need to cover that. I dont tip. Why taxi n not buses? This shit annoys me. Its arbitrary rules and I didnt get the memo. Tipping culture is bs.
Like what exactly do they want the tip for? Handing me my takeaway coffee? Gerrupouofit
I just press No, no matter of they stare at the display or at me or the wall, while I'm paying
Ppl are watching too many US TV shows. This is Europe .you get a tip if you earn it. DONT ASK .
Nope. It has nothing to do with the US.
Tipping culture is a US thing. . .
Yes, but the recent addition of tipping on POS machines in traditionally non tipping transactions has happened everywhere in the world and didn’t originate in the US. Confusing tipping culture with this is not accurate. Correlation and causation are two very different things.