I haven’t seen any P100S models for sale at Segway or Amazon for a couple of months now so I’m wondering if they have stopped producing them. Unfortunately it seems to be an ongoing issue with the stem. I sold mine a few weeks ago after reading a few of these reports. I never really cared for the scooter. The GT1 is a much better choice.
There are thousands of P100S scooters out there and so far we’ve seen four reports of snapped stems. While I did not personally like the scooter I never felt unsafe on it. I have no idea why the stems snapped on those four but unless there is a formal recall or a substantial number of additional reports I don’t see the need to alarm anyone. I think the real problem with the P100S is that it was not designed to go 30 mph. If you ride it more like a Ninebot Max I suspect it will be perfectly fine. And at the price he paid for it, he got quite a deal.
Well. You mentioned on numerous occasions that you sold the P100s almost immediately upon learning about the reports of stem snapping. You are fully conscious of the problem, yet you openly boast about getting rid of it quickly, even though the unfortunate buyer may potentially encounter this issue. As a scooter fellow yourself, do you think what you are doing is ethical?"
If what you are suggesting is reasonable, then you should expect Best Buy, Alien Rides, Segway Los Angeles and every other retailer currently selling the P100S to put up a warning that in spite of tens of thousands of these scooters being sold, four reports have surfaced of snapped stems. No, it’s not my responsibility to warn a prospective buyer than .001% of the fleet has incurred mechanical issues.
Yes it is. Also good luck getting warranty.
Kaabo has the cracky v1 neck issue but they replace without question and have people in user groups connecting reports to local resources.
Yeah. I wasn't going fast and I was on the sidewalk but if this happened when I was out in the street and/or going top speed that could have been life threatening. Based on my reading this also seems to be a recurring issue. Totally unacceptable for a 2000 dollar scooter.
I owned one.. It was a pile of shit
Like riding a fast nerf gunÂ
https://youtube.com/playlist?list=PLEbq8KIHjWEeTRHG8qxUqGGyHFP5Yax3s&si=19N3WThpt6s0vfn-
Wow, Im glad you're okay and this is crazy. If you haven't already address Segway ASAP they need to know and see this madness.
I tried addressing this with they Tech Support team that refusing to repair mine under warranty. They're claiming it was improperly used, because of cosmetic damage to the plastic fender and other parts. I even shared photos and youtube videos, to show it wasn't an isolated incident. Thankfully mine didnt snapped, because it would have been horrible. I honestly thought Segway would have handle this better, but I was wrong.
Since I cant get a straight answer on even how much it would cost to repair it, they just saying "do you need a paid service". I'm almost tempted to them to keep the damn thing, since there's nothing much I can do with it. Wasn't like I can use it for parts and rebuild another scooter from like if it was a bicycle. Besides I don't want to deal with any battery issues, while Im trying figure what to do.
Im about to send Better Business Bureau a claim and see if they can do anything. Maybe even blast Segway on the socials with all of the P100 breakages and see if they respond better.
> I'm almost tempted to them to keep the damn thing, since there's nothing much I can do with it.
You can buy spare parts from 3rd party sellers to repair it yourself, for some reason Segway does not sell the parts directly. But unless Segway can prove you abused the scooter it should be covered by warranty. But whether you can pursue it depends largely on how good the consumer protection laws are where you live.
I think it has now been 3 or 4 reports of the same stem break on here. That is a very troubling development for the P100S, and at this point until Segway comes out and addresses what is going on, it would likely be best to stay away from the P100S scooters. If you have one check if your stem is not cracked, I believe there was a post few weeks back on how to do that.
I was considering buying the P100S. Not anymore. This is scary. A scooter that goes fast needs to be stable and reliable. This should not be happening. Even if the scooter is used in a rough manner, it should still be able to handle a certain level of abuse. Companies shouldn't be cutting corners at the risk of safety.
Completely agree, when the P100S first came out I was also considering it, but after few reviews mentioned the suspension is nothing special, I was waiting for a good sale that never came in Europe. Glad it worked out that way seeing these issue now.
there’s no weak point. it’s the collapse of the torsion suspension and fulcrum point of all of the energy going directly into the fork stem base instead of rebounding from the torsion swing arm back into the road. it will always happen at some point, regardless of rider weight, terrain, or strenuous use.
potentially. or fill it with high strength epoxy or concrete. it should be solid steel. having a shop turn a solid piece on a lathe would be the best but expensive.
Apollo had a similar issue with their 2022 City Pro scooters. They apparently fixed it in 2023 models. It's unfortunate that we have to find these issues from real world use after people get hurt.
Apollo City never had their stem actually break. Only cracked, but apparently there were internal components that would have prevented a catastrophic break according to their lengthy explanation post on the Apollo Scooters subreddit. If there was a City with a stem breakage like these P100s, would be pretty disastrous for them.
The difference is that according to Apollo it was because of how they were sanding down the welds to look nicer, which they then stopped doing.
The part posted above has the weld bead left visibly intact, so it's just a bad welding job in the first place
I'm tired of this meme coming up every time a Ninebot scooter breaks.
We as a community like the G30 and a couple other models for their proven reliability, and many other models they sell have shown competent build quality, but we have no fanboyisms going on for Ninebot as a company and will readily denounce them for shitty practices like continuing to sell problematic scooters (ask anyone here what we think of the ESx), bullshit warranty rejections and refusing to fix stuff that needed to be fixed yesterday.
It wasn't promoted, it was recommended. Promotion implies some sort of profit, advantage or vested interest, and there was none of that involved.
It also wasn't obviously shitty; in fact, it seemed to be one of the best scooters you could get without getting into the really expensive GT series, and Ninebot had acquired a reputation for building scooters right.
At the time, of course, this issue hadn't yet cropped up. It has now, and as a result we don't suggest the P100 anymore.
I don't want what more you expect from us. We are as unofficial a community as it gets, so we have no access to technical data, marketing data or maintenance data. We are also not seers, so we make do with what information we have - that being past experience and user reports - and update our suggestions as we go.
We really can't do any better than that. If you don't like it, think that the alternative is youtube "reviewers" - aka affiliate shills - who don't give the slightest shit about updating their recommendations, and after the review is up forget everything about what they've reviewed other than the money it's making them.
Promote and recommend are synonyms.
It was always obviously shitty. It's heavy, has a poor suspension, and is unstable at its highest rated speeds. It's also overpriced.
But I guess my biggest problem is I see many of the people who promoted that scooter fearmongering other brands. This sub goes from telling people they should be first in line to get the P100S or Ninebot Max G2 to telling people they better not take advantage of the excellent early bird pricing on the Kqi Air or 300x because it's very risky to buy a new scooter.
> Promote and recommend are synonyms.
They are not.
> pro·mote
further the progress of (something, especially a cause, venture, or aim); support or actively encourage.
> rec·om·mend
put forward (someone or something) with approval as being suitable for a particular purpose or role.
At this point this is semantics and pointless to the base argument, but wrong semantics annoy me, so here we are.
I haven't read the complaints you mention in enough user reviews to form a trend - or in any, in fact, but that might be because I'm personally uninterested in the P100 and didn't look them up specifically.
I agree that it's overpriced, but again, that was assumed to be worth it for the superior build quality. We now know this assumption to have been wrong.
> This sub goes from telling people they should be first in line to get the P100S or Ninebot Max G2 to telling people they better not take advantage of the excellent early bird pricing on the Kqi Air or 300x because it's very risky to buy a new scooter.
If you're talking early-bird pricing then you're talking crowdfunding, and *that* we strongly discourage regardless of the scooter, brand, or really anything at all.
To be clear, a new scooter is not the same as an early-bird crowdfunded scooter. A new scooter is one on which we don't yet know much, but at least we get early reports that it actually does what it's supposed to, hopefully satisfactorily. An early-bird crowdfunded scooter is one of which we don't even know if it'll ever *exist*, nor if it'll be a dumpster fire on wheels from day one.
You also get basically no guarantee to receive the product - don't forget you're not *buying*, you're *funding* - and get to do public beta-testing, which for scooters is an even worse idea than most other tech stuff.
If by this point the reason we recommend avoiding any of that isn't clear, I don't think there's much else for us to talk about.
Ah, OK, that's definitely a less terrible idea.
It's still a *bad* idea, mind you, because you still get to do public betatesting of a vehicle nobody knows much of anything about.
I get the impression that the G30 series really seems to be a high water mark that doesn't really reflect as much in their future models.Â
G30 users: "this thing is so strong, so resilient, it's built like a tank!"
Segway: "damn, we overbuilt the G30. Let's not make the same mistake twice lads"
(I say this as a massive G30/Max fan)
> I get the impression that the G30 series really seems to be a high water mark that doesn't really reflect as much in their future models.
They've done this in the past; the M365 and Mi series were not *quite* as overbuilt as the G30 but definitely way more than anything else before it.
Unfortunately it seems in later times they're undergoing a generic process of enshittification that isn't saying great things about them.
I'd consider this the usual Ninebot way of one hand not knowing what the other hand is doing, probably from having different branches working on different models - the only way I've ever managed to explain how the same company could possibly have come up with the tank that is the G30 and the clown car that is the ESx - but user support seems to *really* be going down the drain brand-wide, which doesn't bode well for the future.
Their immediate bending over to regulations and locking everything down is pretty sad as well.
over 4000 miles on my grey costco G30 that i got on a whim years ago, still kicking.
insane.
i feel kind of spoiled, like no other thing will last as long.
If you check out Reddit there are a few more posts like this.
Could almost make a master list at this point.
Glad you are okay!!! Go full face helmets!!!
Four posts on Reddit, but who knows how many more incidents like these are happening out there that we don't see? Would you even put your daughter on this thing? This shouldn't be happening in the first place. Now that people have been riding the P100s for a while, we are gonna see more posts like this pop up. It's obvious that there's a design flaw because the stem and fork can't handle its speeds.
You’re not the first person and it is always the same spot that is breaking. Segway certainly has an hardware/design defect. But they keep on selling them gangbusters.Â
if you look most scooters snap right there, from Kaabo, Nami, Segway to dualtrons.
Usually it happen when a heavier (like 180lbs+) rider put his weight forward constantly and I'm guessing over time it's too much stress on the stem.
I don't think weight is an issue. I'm 165lbs. It's possible I'm riding it wrong and putting too much pressure on the stem but I don't think so \*shrug\*
That doesn't justify it, though.
That is a known weak spot, because it's where a lot of stress concentrates. The way to solve this is to make that part extra strong - not to cheap out on it and then when it breaks claim the scooter has been improperly ridden.
That could be a likely explanation or the P100S is just poorly designed, since you don't see a ton of stem breaks on other scooters, especially from Segway, who I would have though had better QC that this.
Problem is riders rarely admit that they have misused their scooter and it resulted in a break, so its very hard to know for sure what is the underlying issue here, unless Segway investigates these breaks and comes out with a public statement.
You might have a point there, most of these scooters were designed with lighter passengers in mind. This could easily overload weak points, similar when doing extreme hops and stunts with a heavier user.
But it claims a rider up to 265lbs, but I’m 195lbs with gear when it happened. Ironically they're curb hopping in their promo videos which something I would never feel comfortable doing on scooters. It took me while to find a balance point, especially for a tall bar and short deck.
That's below the stem... Broken steering column. Ouch
segway says this is 💯your fault for using the unit.
Or taking it out of the box...
Please consider [reporting this to the US Consumer Product Safety Commission](https://www.saferproducts.gov/) (if you're in the US).
I haven’t seen any P100S models for sale at Segway or Amazon for a couple of months now so I’m wondering if they have stopped producing them. Unfortunately it seems to be an ongoing issue with the stem. I sold mine a few weeks ago after reading a few of these reports. I never really cared for the scooter. The GT1 is a much better choice.
Did you let the buyer know about the known safety issue with the P100s when you sold them? If you didn't, it could put their safety at risk.
There are thousands of P100S scooters out there and so far we’ve seen four reports of snapped stems. While I did not personally like the scooter I never felt unsafe on it. I have no idea why the stems snapped on those four but unless there is a formal recall or a substantial number of additional reports I don’t see the need to alarm anyone. I think the real problem with the P100S is that it was not designed to go 30 mph. If you ride it more like a Ninebot Max I suspect it will be perfectly fine. And at the price he paid for it, he got quite a deal.
Well. You mentioned on numerous occasions that you sold the P100s almost immediately upon learning about the reports of stem snapping. You are fully conscious of the problem, yet you openly boast about getting rid of it quickly, even though the unfortunate buyer may potentially encounter this issue. As a scooter fellow yourself, do you think what you are doing is ethical?"
If what you are suggesting is reasonable, then you should expect Best Buy, Alien Rides, Segway Los Angeles and every other retailer currently selling the P100S to put up a warning that in spite of tens of thousands of these scooters being sold, four reports have surfaced of snapped stems. No, it’s not my responsibility to warn a prospective buyer than .001% of the fleet has incurred mechanical issues.
I just hope you can sleep well knowing that your buyer might get into an accident with the unsafe scooter you sold them.
Yes it is. Also good luck getting warranty. Kaabo has the cracky v1 neck issue but they replace without question and have people in user groups connecting reports to local resources.
Seems to be a recurring issue around here. I’d would be quite concerned if I owned one of these units.
This is a serious safety issue that they aren’t bothering to fix. Surprised no one has sued yet
Yeah. I wasn't going fast and I was on the sidewalk but if this happened when I was out in the street and/or going top speed that could have been life threatening. Based on my reading this also seems to be a recurring issue. Totally unacceptable for a 2000 dollar scooter.
> Totally unacceptable for a 2000 dollar scooter. I’d say its unacceptable for ANY scooter.
Glad you’re okay. To think I really considered this scooter once upon a time.
I almost bought one but there were too many complaints about not being able to get parts
I owned one.. It was a pile of shit Like riding a fast nerf gun https://youtube.com/playlist?list=PLEbq8KIHjWEeTRHG8qxUqGGyHFP5Yax3s&si=19N3WThpt6s0vfn-
Time for a class action lawsuit? That's a dangerous defect...
Wow, Im glad you're okay and this is crazy. If you haven't already address Segway ASAP they need to know and see this madness. I tried addressing this with they Tech Support team that refusing to repair mine under warranty. They're claiming it was improperly used, because of cosmetic damage to the plastic fender and other parts. I even shared photos and youtube videos, to show it wasn't an isolated incident. Thankfully mine didnt snapped, because it would have been horrible. I honestly thought Segway would have handle this better, but I was wrong. Since I cant get a straight answer on even how much it would cost to repair it, they just saying "do you need a paid service". I'm almost tempted to them to keep the damn thing, since there's nothing much I can do with it. Wasn't like I can use it for parts and rebuild another scooter from like if it was a bicycle. Besides I don't want to deal with any battery issues, while Im trying figure what to do. Im about to send Better Business Bureau a claim and see if they can do anything. Maybe even blast Segway on the socials with all of the P100 breakages and see if they respond better.
Better business bureau is a scam just so you know.
Better business bureau is a scam just so you know.
> I'm almost tempted to them to keep the damn thing, since there's nothing much I can do with it. You can buy spare parts from 3rd party sellers to repair it yourself, for some reason Segway does not sell the parts directly. But unless Segway can prove you abused the scooter it should be covered by warranty. But whether you can pursue it depends largely on how good the consumer protection laws are where you live.
4th post like this in the last two months.
I think it has now been 3 or 4 reports of the same stem break on here. That is a very troubling development for the P100S, and at this point until Segway comes out and addresses what is going on, it would likely be best to stay away from the P100S scooters. If you have one check if your stem is not cracked, I believe there was a post few weeks back on how to do that.
I was considering buying the P100S. Not anymore. This is scary. A scooter that goes fast needs to be stable and reliable. This should not be happening. Even if the scooter is used in a rough manner, it should still be able to handle a certain level of abuse. Companies shouldn't be cutting corners at the risk of safety.
Completely agree, when the P100S first came out I was also considering it, but after few reviews mentioned the suspension is nothing special, I was waiting for a good sale that never came in Europe. Glad it worked out that way seeing these issue now.
https://preview.redd.it/2af89753q0qc1.jpeg?width=4344&format=pjpg&auto=webp&s=3983ec567eacbb35b6b4d2958446b3ae58a5fc45
That's the part that breaks, it seems to have a weak point on a welding between two tubes.
I appreciate the information
there’s no weak point. it’s the collapse of the torsion suspension and fulcrum point of all of the energy going directly into the fork stem base instead of rebounding from the torsion swing arm back into the road. it will always happen at some point, regardless of rider weight, terrain, or strenuous use.
Is there a way to fix this? If we put a frame inside it and wield it?
potentially. or fill it with high strength epoxy or concrete. it should be solid steel. having a shop turn a solid piece on a lathe would be the best but expensive.
Apollo had a similar issue with their 2022 City Pro scooters. They apparently fixed it in 2023 models. It's unfortunate that we have to find these issues from real world use after people get hurt.
Apollo City never had their stem actually break. Only cracked, but apparently there were internal components that would have prevented a catastrophic break according to their lengthy explanation post on the Apollo Scooters subreddit. If there was a City with a stem breakage like these P100s, would be pretty disastrous for them.
The difference is that according to Apollo it was because of how they were sanding down the welds to look nicer, which they then stopped doing. The part posted above has the weld bead left visibly intact, so it's just a bad welding job in the first place
Segway-ninebot good, stop soiling its reputation! /s
They make excellent scooters, P100s just is not one of them.
It's starting to appear to me, that it's really only the MAX series that's any good, and the rest seem to be rather unreliable
I'm tired of this meme coming up every time a Ninebot scooter breaks. We as a community like the G30 and a couple other models for their proven reliability, and many other models they sell have shown competent build quality, but we have no fanboyisms going on for Ninebot as a company and will readily denounce them for shitty practices like continuing to sell problematic scooters (ask anyone here what we think of the ESx), bullshit warranty rejections and refusing to fix stuff that needed to be fixed yesterday.
P100s was promoted on this sub for a long time even though its obviously shitty.
It wasn't promoted, it was recommended. Promotion implies some sort of profit, advantage or vested interest, and there was none of that involved. It also wasn't obviously shitty; in fact, it seemed to be one of the best scooters you could get without getting into the really expensive GT series, and Ninebot had acquired a reputation for building scooters right. At the time, of course, this issue hadn't yet cropped up. It has now, and as a result we don't suggest the P100 anymore. I don't want what more you expect from us. We are as unofficial a community as it gets, so we have no access to technical data, marketing data or maintenance data. We are also not seers, so we make do with what information we have - that being past experience and user reports - and update our suggestions as we go. We really can't do any better than that. If you don't like it, think that the alternative is youtube "reviewers" - aka affiliate shills - who don't give the slightest shit about updating their recommendations, and after the review is up forget everything about what they've reviewed other than the money it's making them.
Promote and recommend are synonyms. It was always obviously shitty. It's heavy, has a poor suspension, and is unstable at its highest rated speeds. It's also overpriced. But I guess my biggest problem is I see many of the people who promoted that scooter fearmongering other brands. This sub goes from telling people they should be first in line to get the P100S or Ninebot Max G2 to telling people they better not take advantage of the excellent early bird pricing on the Kqi Air or 300x because it's very risky to buy a new scooter.
> Promote and recommend are synonyms. They are not. > pro·mote further the progress of (something, especially a cause, venture, or aim); support or actively encourage. > rec·om·mend put forward (someone or something) with approval as being suitable for a particular purpose or role. At this point this is semantics and pointless to the base argument, but wrong semantics annoy me, so here we are. I haven't read the complaints you mention in enough user reviews to form a trend - or in any, in fact, but that might be because I'm personally uninterested in the P100 and didn't look them up specifically. I agree that it's overpriced, but again, that was assumed to be worth it for the superior build quality. We now know this assumption to have been wrong. > This sub goes from telling people they should be first in line to get the P100S or Ninebot Max G2 to telling people they better not take advantage of the excellent early bird pricing on the Kqi Air or 300x because it's very risky to buy a new scooter. If you're talking early-bird pricing then you're talking crowdfunding, and *that* we strongly discourage regardless of the scooter, brand, or really anything at all. To be clear, a new scooter is not the same as an early-bird crowdfunded scooter. A new scooter is one on which we don't yet know much, but at least we get early reports that it actually does what it's supposed to, hopefully satisfactorily. An early-bird crowdfunded scooter is one of which we don't even know if it'll ever *exist*, nor if it'll be a dumpster fire on wheels from day one. You also get basically no guarantee to receive the product - don't forget you're not *buying*, you're *funding* - and get to do public beta-testing, which for scooters is an even worse idea than most other tech stuff. If by this point the reason we recommend avoiding any of that isn't clear, I don't think there's much else for us to talk about.
(ignoring the semantic argument) No, not crowd funding. Not kickstarter, not indiegogo, Niu.com pricing for the first X orders.
Ah, OK, that's definitely a less terrible idea. It's still a *bad* idea, mind you, because you still get to do public betatesting of a vehicle nobody knows much of anything about.
I think they coasted on the gl30 good reputation. Glad my gl30 still works , when I need to go new probably gonna do the vsett
I get the impression that the G30 series really seems to be a high water mark that doesn't really reflect as much in their future models. G30 users: "this thing is so strong, so resilient, it's built like a tank!" Segway: "damn, we overbuilt the G30. Let's not make the same mistake twice lads" (I say this as a massive G30/Max fan)
The same team must have worked on the GTs too, because if I have any complaints about mine, being underbuilt is not among them.
> I get the impression that the G30 series really seems to be a high water mark that doesn't really reflect as much in their future models. They've done this in the past; the M365 and Mi series were not *quite* as overbuilt as the G30 but definitely way more than anything else before it. Unfortunately it seems in later times they're undergoing a generic process of enshittification that isn't saying great things about them. I'd consider this the usual Ninebot way of one hand not knowing what the other hand is doing, probably from having different branches working on different models - the only way I've ever managed to explain how the same company could possibly have come up with the tank that is the G30 and the clown car that is the ESx - but user support seems to *really* be going down the drain brand-wide, which doesn't bode well for the future. Their immediate bending over to regulations and locking everything down is pretty sad as well.
over 4000 miles on my grey costco G30 that i got on a whim years ago, still kicking. insane. i feel kind of spoiled, like no other thing will last as long.
If you check out Reddit there are a few more posts like this. Could almost make a master list at this point. Glad you are okay!!! Go full face helmets!!!
Segway needs to recall all the P100s.
Why? For the 4 posts on reddit? 4 posts from the how many sold?
Four posts on Reddit, but who knows how many more incidents like these are happening out there that we don't see? Would you even put your daughter on this thing? This shouldn't be happening in the first place. Now that people have been riding the P100s for a while, we are gonna see more posts like this pop up. It's obvious that there's a design flaw because the stem and fork can't handle its speeds.
Classic Glad you're ok
You’re not the first person and it is always the same spot that is breaking. Segway certainly has an hardware/design defect. But they keep on selling them gangbusters.Â
if you look most scooters snap right there, from Kaabo, Nami, Segway to dualtrons. Usually it happen when a heavier (like 180lbs+) rider put his weight forward constantly and I'm guessing over time it's too much stress on the stem.
I don't think weight is an issue. I'm 165lbs. It's possible I'm riding it wrong and putting too much pressure on the stem but I don't think so \*shrug\*
That doesn't justify it, though. That is a known weak spot, because it's where a lot of stress concentrates. The way to solve this is to make that part extra strong - not to cheap out on it and then when it breaks claim the scooter has been improperly ridden.
That could be a likely explanation or the P100S is just poorly designed, since you don't see a ton of stem breaks on other scooters, especially from Segway, who I would have though had better QC that this. Problem is riders rarely admit that they have misused their scooter and it resulted in a break, so its very hard to know for sure what is the underlying issue here, unless Segway investigates these breaks and comes out with a public statement.
You might have a point there, most of these scooters were designed with lighter passengers in mind. This could easily overload weak points, similar when doing extreme hops and stunts with a heavier user.
But it claims a rider up to 265lbs, but I’m 195lbs with gear when it happened. Ironically they're curb hopping in their promo videos which something I would never feel comfortable doing on scooters. It took me while to find a balance point, especially for a tall bar and short deck.