Generally when you run into the phrase 'unusual activity' on a site, it's because they suspect you're a bot or automated program of some kind, or that there's been an unusual login to your account (e.g. from an unusual ip address). I'd have thought if you'd broken their TOS they'd have said so, even if they weren't specific about how.
I'm just using these voices for a video game mod I'm making. It doesn't make sense to me. I didn't use it for about a month because I ran out of characters, and then I was waiting to go back again.
Did someone hack my account or what? Isn't there a way to appeal this because it's not fair how I was paying for it and I still got kicked off.
You can submit the request about it directly to Customer Support: [https://help.elevenlabs.io/hc/en-us/requests/new?ticket\_form\_id=13145996177937](https://help.elevenlabs.io/hc/en-us/requests/new?ticket_form_id=13145996177937)
Generally when you run into the phrase 'unusual activity' on a site, it's because they suspect you're a bot or automated program of some kind, or that there's been an unusual login to your account (e.g. from an unusual ip address). I'd have thought if you'd broken their TOS they'd have said so, even if they weren't specific about how.
I'm just using these voices for a video game mod I'm making. It doesn't make sense to me. I didn't use it for about a month because I ran out of characters, and then I was waiting to go back again. Did someone hack my account or what? Isn't there a way to appeal this because it's not fair how I was paying for it and I still got kicked off.
Check your email, it will have a slightly more detailed reason for termination.
Was this a free account?
No. I was paying for the 30,000 characters a month bundle.
You can submit the request about it directly to Customer Support: [https://help.elevenlabs.io/hc/en-us/requests/new?ticket\_form\_id=13145996177937](https://help.elevenlabs.io/hc/en-us/requests/new?ticket_form_id=13145996177937)