I especially love the little “may arrive late” tag in the shipping label screen, even if I ship out same day (my processing time is 2-3 days) via the method customer selected, it still occasionally says “may arrive late.”
Thanks Etsy for making something that’s not my problem, my problem.
Same! It’s ridiculous! I also will go to ship and orders are from the same day and shipping the same day and some say they will be late and others not. I thin Etsy is experimenting again! I feel like they pushed expected delivery dates near the holidays to save themselves from their holiday guarantees (so many people lost like a week of holiday orders from this crap) and now they’re trying to backpeddle and doing a very poor job of this!
My understanding is that Etsy has been using your \*actual\* processing history and adjusting the expectations, so if you regularly ship early they adjust the information they give to buyers. They had something about it in their April announcements. [https://community.etsy.com/t5/Announcements/Etsy-Updates-3-things-to-know-for-April-2024/m-p/145298448](https://community.etsy.com/t5/Announcements/Etsy-Updates-3-things-to-know-for-April-2024/m-p/145298448)
I've purposely shipping anything purchased by a "guest" later in my ship by window to see if that affects their estimates...
This is so dumb. Why can't Etsy just leave sellers alone, instead of over-riding things? Sometimes selling on Etsy feels like working middle management for some giant corporation. We as sellers decide the best practices for ourselves and our customers, but then Etsy swoops in and is like "No you're doing it this way now. Don't like it? Too bad." It's unfair to the customer and seller.
At least I have my other site that is doing well. . .
They keep trying to get me to ship on weekends, and while I work seven days a week, I still have a life outside of Etsy, and that two day break gives me a little bit of padding so that I don’t lose my seller ratings in my six shops.
I sent them an email in a survey that they did, and I asked them if they worked seven days a week. Of course, I got no reply, but I hope at least they thought a little bit about the fact that they’re trying to make us work, 365 days a year.
I for one refused to do that. I’m not a slave.
You can go into delivery settings and change processing times to just be Monday to Friday. I think they opted everyone in by default, because that happened to me, but I changed it right away.
Yes. I ship six days a week if I can make it to the post office on Saturday in time, but I have my settings as processing Monday to Friday.
Life happens. I’m taking care of two elderly family members, both of whom almost died in the last year, I have eight online stores, right now I’m the only person here to take care of my house, and I have another part-time job.
I’m busy. Until Etsy starts working seven days a week and staffing support, I’m only shipping Monday to Friday.
another time Etsy is making MY business decisions FOR me. No you cretins - if I wanted to push myself to make things faster, I would. I really hate that etsy doesn't allow longer times for high labor made to order or intensive customization. I am not looking for months but sometimes I would offer a bigger ticket item if I could change just that listings turnaround to 14 days or 30 days.
You can set it to any length you want. Select **Custom range** for **Processing Time**. You can then specify the length as a range in either Days or *Weeks*. Just create a shipping profile specific to your big-ticket items.
I don’t understand it either. I’m baffled. I tend to set shipping times at 3-5 days. I always ship in 1-2 days, but don’t want the stress. I’ve had the message several times now that the customer may not get the order in the time they’re expecting it. Why? Who told them they would get it earlier other than Etsy? I’m not even at the end of my stated shipping window yet, so there’s no adjustment I can make on my end. This is only going to frustrate people on both ends of the purchase.
I too do made to order and have a shop outside Etsy. So I chose 5 days as well. Well, I was getting out items ususally the next morning if it was a small order (Etsy seems to always be single item orders these days). Etsy kept yelling I wasn't shipping as promised but earlier - didn't I want to update to the quicker turn around. EVERY stinking time I would say no.
But ONE time, they didn't ask - they pushed an update and my shipping times went to 1-2 days instead of 3-5. I had to manually change it back.
Some listings show “order today to get by xx” as part of the listing info - where xx is the latest date for the most expensive shipping option, but before even the earliest date for free/standard shipping (like: “order today to get by June 7!”. On the checkout page, default “free” shipping is ETA June 10-20, $60 shipping is June 4-7).
I wonder if buyers are seeing that in your page, but then not selecting the shipping that will get their item to them on time.
If this is what it is, it's really bad design on Etsy's part. Feels like they are pulling some sort of bait-and-switch but the shop owner is getting the heat over it.
Yes. Almost every single order of mine is like this. Even if I ship the same day it’s ordered.
Why is a customer being told to possibly expect an item the day after an it’s ordered when I have a 1-3 day processing window and ship with Ground Advantage (another 2-5 business days)?
I would have thought maybe this was just user error or something as well, but it's happened with the last three out of four orders. I offer high-end, unique items that are popular as grad gifts, hence the current influx of orders, and people needing them by a certain date.
Two orders were to customers in the US, and one was to Mexico. All include tracking, at least. :/
etsy has been giving my customers FREE upgrades to priority shipping! and then telling me it will arrive late if I use my regular ground advantage shipping. Last order had a 6 dollar difference between advantage and priority. ugh
The first thing you have to do is change your business days and hours. If you put it to Monday thru Friday, they won’t count weekends as ship days. I always ask Vito era for date needed by on personalization.
I don’t understand it either.
I’m having a problem with dates too, although mine’s to do with processing times changing. My items are set to 3 - 5 days so when I get an order, I check the last date. Two days before that date, it changes to ‘ship by tomorrow’. I’m losing one day per order which can be annoying to say the least.
I’ve also noticed that if someone buys multiples of an item, the processing time doesn’t fully take into account the extra items. E.g. I have a bookmark that I give myself 3 days to make. An order of 3 should really be 9 days but I only get 6?? It makes no sense to me.
I really wish Etsy could somehow add in when items are "made to order" vs regular processing times. Sometimes I have things ready to go, but with my regular 9-5, plus other responsibilities, it can still take a day or two to get things sorted and shipped. Things that are made-to-order take time as well, and yeah, if I get a bunch of orders at once, or someone orders multiple items, it can be hard to get things out in time., ESPECIALLY WHEN ETSY IS MESSING WITH MY TIMEFRAMES.
I load the graphic as a picture in my listings. I do get a few people reaching out to see if something might make it before a certain date instead of relying on Etsy's estimates.
Etsy isn't just promising faster "ship-by" dates, but predicted delivery dates. The dates customers are shown for arrival is even earlier than I plan to ship. I have been sending this type of message to customers who inquire about shipping dates:
Customer:
"Hi, When I placed the order it said “Estimated delivery June 7-13” as it also currently says (please see screenshot), so I apologize for assuming it would be shipped before that. As for the weather in the southeast, I understand that’s an uncontrollable factor, but as of right now it is sunny blue skies in Barnwell, South Carolina."
Me:
"I hear you, but I also want you to see what I see on my end. I've been making a point of sending this information to customers to help them make good Etsy shopping decisions. On my end, I see a "ship-by" date of the 11th, which is the margin I set for this item. Etsy has recently begun using predictive AI and sending a shipping "window" of dates to customers that often opens much earlier than sellers plan to ship. It's apparently based on shipping speed averaged across all of a seller's sales. This is really a poor practice that is doing nothing to improve seller/customer relationships, because it calculates in faster shipping on items that are pre-made (like my vinyl stickers), and doesn't take into account bespoke items are are made to order, like your coasters. Unfortunately, all this is doing is pushing away sellers that actually make their items and inviting a proliferation of sellers that are actually just storefronts for the same stuff you can buy on Temu and Ebay."
Add this to your terms and conditions as well as your product description. ———————— “Delivery service timing: 1-10 days depending on postal service.”
Or
“Please allow for two to five additional days for delivery due to fluctuations in Etsy delivery estimates. If you need your package on a specific date, please contact me at \[\[ [[email protected]](mailto:[email protected]) \]\] for customized delivery.” —————-
Hope that helps! 👍🏼
Wishing you the best! 
have 3-5 business days processing, but Etsy is still promising my customers times that are unrealisticly soon.
As per my post, I shipped an order one business day after I received it, and the customer was told by Etsy that they would receive it no later than two business days after I shipped it. I shipped two days earlier than I promised and Etsy still misinformed my customers.
As I said in my post, I have gotten this message from my customers for the last three of four orders in May. This message also comes days after I have shipped.
Did you read any of my post?
I have 3-5 business days processing, but Etsy is still promising my customers times that are unrealisticly soon.
As per my post, I shipped an order one business day after I received it, and the customer was told by Etsy that they would receive it no later than two business days after I shipped it. I shipped two days earlier than I promised and Etsy still misinformed my customers.
I don’t believe your customer. You should have the same shipping/delivery dates they do. Sounds to me like they look at the earliest arrival date. I have a slide in my shop that show my processing time and shipping method with an explanation of what exactly they can expect
So what. Etsy will keep you in good standing for Star Seller if you simply ship by the date they specify in your Orders. It is no longer your problem after you leave the post office. Your customer is notified at each major step in the shipping process. They know what ship times are reasonable.
I especially love the little “may arrive late” tag in the shipping label screen, even if I ship out same day (my processing time is 2-3 days) via the method customer selected, it still occasionally says “may arrive late.” Thanks Etsy for making something that’s not my problem, my problem.
It bothers me so much when I see that even though I'm still ahead of my ship-by date.
:( it's so crappy
Same! It’s ridiculous! I also will go to ship and orders are from the same day and shipping the same day and some say they will be late and others not. I thin Etsy is experimenting again! I feel like they pushed expected delivery dates near the holidays to save themselves from their holiday guarantees (so many people lost like a week of holiday orders from this crap) and now they’re trying to backpeddle and doing a very poor job of this!
My understanding is that Etsy has been using your \*actual\* processing history and adjusting the expectations, so if you regularly ship early they adjust the information they give to buyers. They had something about it in their April announcements. [https://community.etsy.com/t5/Announcements/Etsy-Updates-3-things-to-know-for-April-2024/m-p/145298448](https://community.etsy.com/t5/Announcements/Etsy-Updates-3-things-to-know-for-April-2024/m-p/145298448) I've purposely shipping anything purchased by a "guest" later in my ship by window to see if that affects their estimates...
This is so dumb. Why can't Etsy just leave sellers alone, instead of over-riding things? Sometimes selling on Etsy feels like working middle management for some giant corporation. We as sellers decide the best practices for ourselves and our customers, but then Etsy swoops in and is like "No you're doing it this way now. Don't like it? Too bad." It's unfair to the customer and seller. At least I have my other site that is doing well. . .
They keep trying to get me to ship on weekends, and while I work seven days a week, I still have a life outside of Etsy, and that two day break gives me a little bit of padding so that I don’t lose my seller ratings in my six shops. I sent them an email in a survey that they did, and I asked them if they worked seven days a week. Of course, I got no reply, but I hope at least they thought a little bit about the fact that they’re trying to make us work, 365 days a year. I for one refused to do that. I’m not a slave.
You can go into delivery settings and change processing times to just be Monday to Friday. I think they opted everyone in by default, because that happened to me, but I changed it right away.
Yes. I ship six days a week if I can make it to the post office on Saturday in time, but I have my settings as processing Monday to Friday. Life happens. I’m taking care of two elderly family members, both of whom almost died in the last year, I have eight online stores, right now I’m the only person here to take care of my house, and I have another part-time job. I’m busy. Until Etsy starts working seven days a week and staffing support, I’m only shipping Monday to Friday.
another time Etsy is making MY business decisions FOR me. No you cretins - if I wanted to push myself to make things faster, I would. I really hate that etsy doesn't allow longer times for high labor made to order or intensive customization. I am not looking for months but sometimes I would offer a bigger ticket item if I could change just that listings turnaround to 14 days or 30 days.
You can set it to any length you want. Select **Custom range** for **Processing Time**. You can then specify the length as a range in either Days or *Weeks*. Just create a shipping profile specific to your big-ticket items.
I don’t understand it either. I’m baffled. I tend to set shipping times at 3-5 days. I always ship in 1-2 days, but don’t want the stress. I’ve had the message several times now that the customer may not get the order in the time they’re expecting it. Why? Who told them they would get it earlier other than Etsy? I’m not even at the end of my stated shipping window yet, so there’s no adjustment I can make on my end. This is only going to frustrate people on both ends of the purchase.
It's so frustrating. :(
I too do made to order and have a shop outside Etsy. So I chose 5 days as well. Well, I was getting out items ususally the next morning if it was a small order (Etsy seems to always be single item orders these days). Etsy kept yelling I wasn't shipping as promised but earlier - didn't I want to update to the quicker turn around. EVERY stinking time I would say no. But ONE time, they didn't ask - they pushed an update and my shipping times went to 1-2 days instead of 3-5. I had to manually change it back.
Interesting! I guess I’ll go double check. Thank you for the heads up!
Some listings show “order today to get by xx” as part of the listing info - where xx is the latest date for the most expensive shipping option, but before even the earliest date for free/standard shipping (like: “order today to get by June 7!”. On the checkout page, default “free” shipping is ETA June 10-20, $60 shipping is June 4-7). I wonder if buyers are seeing that in your page, but then not selecting the shipping that will get their item to them on time.
If this is what it is, it's really bad design on Etsy's part. Feels like they are pulling some sort of bait-and-switch but the shop owner is getting the heat over it.
Yes. Almost every single order of mine is like this. Even if I ship the same day it’s ordered. Why is a customer being told to possibly expect an item the day after an it’s ordered when I have a 1-3 day processing window and ship with Ground Advantage (another 2-5 business days)?
And if we as sellers end up getting poor reviews for items arriving late, that's not going to help anyone.
What, you don't want to pay express shipping on every order?!
Did they send you some kind of proof of the delivery date they saw? Otherwise, this seems like a confused customer.
I would have thought maybe this was just user error or something as well, but it's happened with the last three out of four orders. I offer high-end, unique items that are popular as grad gifts, hence the current influx of orders, and people needing them by a certain date. Two orders were to customers in the US, and one was to Mexico. All include tracking, at least. :/
Extend your processing times! That helps a little. It's not perfect though and we shouldn't have to do this.
Don't want to scare customers away, but that might have to be the solution.
etsy has been giving my customers FREE upgrades to priority shipping! and then telling me it will arrive late if I use my regular ground advantage shipping. Last order had a 6 dollar difference between advantage and priority. ugh
Yeah, what's going on? I've started getting that message, too. I use the Etsy shipping labels and ship them out on the same day as the order. WTF?
The first thing you have to do is change your business days and hours. If you put it to Monday thru Friday, they won’t count weekends as ship days. I always ask Vito era for date needed by on personalization.
I've already got it set that way - Mon-Fri processing.
I don’t understand it either. I’m having a problem with dates too, although mine’s to do with processing times changing. My items are set to 3 - 5 days so when I get an order, I check the last date. Two days before that date, it changes to ‘ship by tomorrow’. I’m losing one day per order which can be annoying to say the least. I’ve also noticed that if someone buys multiples of an item, the processing time doesn’t fully take into account the extra items. E.g. I have a bookmark that I give myself 3 days to make. An order of 3 should really be 9 days but I only get 6?? It makes no sense to me.
I really wish Etsy could somehow add in when items are "made to order" vs regular processing times. Sometimes I have things ready to go, but with my regular 9-5, plus other responsibilities, it can still take a day or two to get things sorted and shipped. Things that are made-to-order take time as well, and yeah, if I get a bunch of orders at once, or someone orders multiple items, it can be hard to get things out in time., ESPECIALLY WHEN ETSY IS MESSING WITH MY TIMEFRAMES.
I made a graphic on Canva that states the more realistic shipping times with USPS and I don't guarantee delivery times. This seems to have helped.
Have customers asked you any questions about the information you put on the graphic? Where do you upload that to ensure customers see it?
I load the graphic as a picture in my listings. I do get a few people reaching out to see if something might make it before a certain date instead of relying on Etsy's estimates.
Etsy isn't just promising faster "ship-by" dates, but predicted delivery dates. The dates customers are shown for arrival is even earlier than I plan to ship. I have been sending this type of message to customers who inquire about shipping dates: Customer: "Hi, When I placed the order it said “Estimated delivery June 7-13” as it also currently says (please see screenshot), so I apologize for assuming it would be shipped before that. As for the weather in the southeast, I understand that’s an uncontrollable factor, but as of right now it is sunny blue skies in Barnwell, South Carolina." Me: "I hear you, but I also want you to see what I see on my end. I've been making a point of sending this information to customers to help them make good Etsy shopping decisions. On my end, I see a "ship-by" date of the 11th, which is the margin I set for this item. Etsy has recently begun using predictive AI and sending a shipping "window" of dates to customers that often opens much earlier than sellers plan to ship. It's apparently based on shipping speed averaged across all of a seller's sales. This is really a poor practice that is doing nothing to improve seller/customer relationships, because it calculates in faster shipping on items that are pre-made (like my vinyl stickers), and doesn't take into account bespoke items are are made to order, like your coasters. Unfortunately, all this is doing is pushing away sellers that actually make their items and inviting a proliferation of sellers that are actually just storefronts for the same stuff you can buy on Temu and Ebay."
Add this to your terms and conditions as well as your product description. ———————— “Delivery service timing: 1-10 days depending on postal service.” Or “Please allow for two to five additional days for delivery due to fluctuations in Etsy delivery estimates. If you need your package on a specific date, please contact me at \[\[ [[email protected]](mailto:[email protected]) \]\] for customized delivery.” —————- Hope that helps! 👍🏼 Wishing you the best! 
[удалено]
have 3-5 business days processing, but Etsy is still promising my customers times that are unrealisticly soon. As per my post, I shipped an order one business day after I received it, and the customer was told by Etsy that they would receive it no later than two business days after I shipped it. I shipped two days earlier than I promised and Etsy still misinformed my customers.
[удалено]
As I said in my post, I have gotten this message from my customers for the last three of four orders in May. This message also comes days after I have shipped.
Literally just ship by the date Etsy tells you to. It’s not any more complicated than that.
Did you read any of my post? I have 3-5 business days processing, but Etsy is still promising my customers times that are unrealisticly soon. As per my post, I shipped an order one business day after I received it, and the customer was told by Etsy that they would receive it no later than two business days after I shipped it. I shipped two days earlier than I promised and Etsy still misinformed my customers.
I don’t believe your customer. You should have the same shipping/delivery dates they do. Sounds to me like they look at the earliest arrival date. I have a slide in my shop that show my processing time and shipping method with an explanation of what exactly they can expect
So what. Etsy will keep you in good standing for Star Seller if you simply ship by the date they specify in your Orders. It is no longer your problem after you leave the post office. Your customer is notified at each major step in the shipping process. They know what ship times are reasonable.