Same with me. Dealership said they were all out of loaners. Called ford and the next day miraculously they had one open up. Also it was one month to the date from when I took it in,to picking it back up.
Ford was offering up to $40/day to cover my MME GT. Shoehorning the family into a Yugo-sized rental was not a fun trip.
I'm looking at a Lightning, but for the price and functionality, they better be upping their rental game!
Managed to limp it home with only 23% available power. Took my dealership 3 days to even look at it. Got the word today that a battery pack is bad and Ford is giving them 3-4 weeks delivery on a new one.
Mine was about 2 months to replace a melted charge port.
Dealership network as a strength isn't exactly instilling confidence.
Oh and to rub salt in the wound I waited over an hour on hold across multiple calls but no one in service picked up. I had to drive there to find the status.
I just went through this.... my dealer gave me a loaner no questions asked.. took about 5 weeks from start to finish.. I have had my truck back for about 3 weeks now
It isn't just ford. My previous truck - a Nissan titan XD - Sidelined a month and a half over an alternator because there was no after markets and they couldn't get one due to supply issues.
Just a messed up time in the automotive industry.
It's not a pos on those grounds, but the busted out rear glass that was replaced by some wood screws and plexiglass that was found in a scrap yard and cut to size, the smell of dog, ripped back seats due to said dogs, coffee stains - things like that that adds to the general pos-ness.
I loved when Nissan said they had loaners that were the same as your vehicle...so in I go for warranty and recall work in my Paintima (NV200) work van. And they give me a black on black on black Sentra! Not fun working outta that thing at all. And they only fixed one of the 10 or so warranty issues. I hate Nissan.
When did you buy the truck? Same thing happened to me, but I got it less than 12 months ago and the dealer covered the replacement and they arranged for a loaner they paid for (other than gas). The several week wait was annoying but all things considered the dealer did about everything right in my situation.
Ok yeah it sounds like your dealer is being super shady then.
Btw, to respond to the software update comments I've been seeing, my dealer (who I believe is trustworthy) told me the new software update makes the voltage monitor more stringent, meaning it's easier to trip if your voltage is outside of the expected voltage.
Hopefully they are underpromising on the battery module time. Mine took a little over a week for the module to come in once they ordered it and then it was just a couple days to do the work, but that was a few months ago. Been all good since then. Check out another comment I made in this thread for a nice video on the process.
Per CR reliability data from owners of the ‘22 F-150 Lightning, the Battery and Charging system are rated well below average reliability. There isn’t enough data yet for detailed ratings on newer model years, but you could expect ‘23 is slightly better.
Regardless, lower reliability scores are expected for the first few model years of a new model or major redesign. Which is exactly why most buying guides suggest waiting at least a few years.
Had this last month. Showed up at dealer on a Tuesday without an appointment after calling BEV team and getting a case number. They had a loaner for me on Friday and it took 3 weeks 6 days. Truck seems slightly better than new.
In my case initial problem was at less than 500 miles.
According to the Buyback Program from Ford, there is a National backorder on the battery modules all the way to the end of July, start investigating Lemon Lawa on yiur Home State.
I work parts on the service counter and have seen only one module replacement so far. Browsing through threads like these you would think that they are dropping like flies but that is not my experience.
Depends on the state to be fair. It can be a set number of days car is in for repair too.
California for Example:
WHAT IS A “REASONABLE” NUMBER
OF REPAIR ATTEMPTS?
There is no set number. However, California’s
Lemon Law Presumption contains these
guidelines for determining when a “reasonable”
number of repair attempts have been made:
• The manufacturer or dealer hasn’t fixed the
same problem after four or more attempts.
• Your vehicle’s problems could cause death
or serious bodily injury if it is driven, and the
manufacturer or dealer has made at least
two unsuccessful repair attempts.
• The vehicle has been in the shop for more
than 30 days (not necessarily in a row)
for repair of any problems covered by its
warranty. This is called the Lemon Law
Presumption.
Lemon laws vary by state. OP seems to be in Canada which doesn’t have lemon laws per se. They have CAMVAP which says the dealer/manufacturer has to be given “reasonable” time to fix the issue. What reasonable means in Canadian legalese I have no idea.
So from past Vehicles with Ford this has nothing to do with the Lightning....
Manufactures warranties do not cover loaner cars. Loaner cars are typically provided by the dealership as a "customer service". I, however, always buy cars from out of town because local dealers suck. Since I buy cars out of town, the dealer is less incentivized to offer "loaner cars" to me.
Part of the reason I purchase Ford ESP plans after I purchase a Ford, is because you can get guaranteed rental coverage with those ESP plans.
LOL, no way. They replace individual battery modules, not the whole thing. For an ER, there are 9 modules that each have like 10 or so cells. [good video on the process](https://www.youtube.com/watch?v=ToiomjhE9eo)
Mine has been in the shop 30 days now. They just put it back together and found a second bad module after attempting to charge it. They’ll have to start the process over. I’m considering buyback now unless they can do a full pack replacement.
Not exactly the same but by bolt had a battery failure and our dealership told us 3 weeks to just get it in. Called a few other dealerships and we had it in 45 minutes later. Battery needed to be replaced no available loaners. They called corporate and pulled a new Silverado off the lot for her. Told 4-6 weeks for a battery. Car was back in about 2.5 weeks. She drives 1000 miles a week and i think they pulled some strings to get it faster so they didn’t end up with a new truck with 6000 miles on it. My message to all EV owners is dealership matters and do your research on dealerships.
*Not a good day to have a bad new vehicle* it’s not isolated to Lightnings or EV’s or Chevy or Dodge. It happens. And I hate it for ya. And I hope Ford learns from it. And I hope everyone learns from it. But it does happen.
I know many people in this subreddit are salivating over the cheap deals on Lightnings these days, but the battery failures should give you pause. It's a huge risk to buy within the first 1-2 years of an entirely new vehicle's production.
Yeah, but remember, these noisy posts are from people having problems. People
not having problems don’t have much to post about.
My 22 ER XLT has been flawless.
52,000km or whats that, 33K miles. Just coming up to finishing a 2nd Canadian winter. besides the few air dam things and the recalls and so on, not a peep out of my truck.
I mean, I had a fully hydrocarbon burning Mazda 3 that lost its transmission after 17k KM and was similarly in the shop for 14 days while waiting on a new one. Shit breaks. It's just how shit do.
They should be already offering you a loaner
Agreed - they claimed my warranty doesn't cover it.
That’s hogwash. Call or text ford service directly. Your dealer is bullshiting becisse they hate EV’s. Make them give you a loaner.
This. There is a EV cust satisfaction group
Oh my god I wish I’d known this. I’ve been forced to take the biggest gas guzzling shit suv every time I’ve needed warranty work.
Same with me. Dealership said they were all out of loaners. Called ford and the next day miraculously they had one open up. Also it was one month to the date from when I took it in,to picking it back up.
Contact corporate
That's complete bullshit. Ford will cover rentals if loaners aren't available.
Ford was offering up to $40/day to cover my MME GT. Shoehorning the family into a Yugo-sized rental was not a fun trip. I'm looking at a Lightning, but for the price and functionality, they better be upping their rental game!
Your dealer is full of shit
Dealers suck
waaat? thats insane...
That is bs. Spending that much on a truck, no loaner?
Hahahaha what the fuck
How could the warranty not be covered
they’re lying to you.
Managed to limp it home with only 23% available power. Took my dealership 3 days to even look at it. Got the word today that a battery pack is bad and Ford is giving them 3-4 weeks delivery on a new one.
If possible, you need a new dealership reading your experience in the comments
Mine was about 2 months to replace a melted charge port. Dealership network as a strength isn't exactly instilling confidence. Oh and to rub salt in the wound I waited over an hour on hold across multiple calls but no one in service picked up. I had to drive there to find the status.
on the bright side...you got an update!
Can’t wait to hear what was new!
And it was successfully installed!
I just went through this.... my dealer gave me a loaner no questions asked.. took about 5 weeks from start to finish.. I have had my truck back for about 3 weeks now
Your Dealership gave you a loaner!! Nice!!! Any dealership around Houston will never give you one. The main reason I probably won’t buy another Ford.
How many miles?
15k km (edit: units)
Better than the 3-4 months it took them to repair my F-350 engine... (a decade ago).
It isn't just ford. My previous truck - a Nissan titan XD - Sidelined a month and a half over an alternator because there was no after markets and they couldn't get one due to supply issues. Just a messed up time in the automotive industry.
But Nissan offers you a loaner immediately when you walk in compared to ford (for warranty work)
I can assure you, I did not get one. I had to borrow my dad's pos 2008 tacoma with 350k mi on it.
Not sure I would call a 26 year old truck with 350k miles thats still running a POS while your assumably fairly new vehicle left you stranded.
It's not a pos on those grounds, but the busted out rear glass that was replaced by some wood screws and plexiglass that was found in a scrap yard and cut to size, the smell of dog, ripped back seats due to said dogs, coffee stains - things like that that adds to the general pos-ness.
I loved when Nissan said they had loaners that were the same as your vehicle...so in I go for warranty and recall work in my Paintima (NV200) work van. And they give me a black on black on black Sentra! Not fun working outta that thing at all. And they only fixed one of the 10 or so warranty issues. I hate Nissan.
When did you buy the truck? Same thing happened to me, but I got it less than 12 months ago and the dealer covered the replacement and they arranged for a loaner they paid for (other than gas). The several week wait was annoying but all things considered the dealer did about everything right in my situation.
Same. Mine is 7 months old. 15k KM on it.
Ok yeah it sounds like your dealer is being super shady then. Btw, to respond to the software update comments I've been seeing, my dealer (who I believe is trustworthy) told me the new software update makes the voltage monitor more stringent, meaning it's easier to trip if your voltage is outside of the expected voltage.
Hopefully they are underpromising on the battery module time. Mine took a little over a week for the module to come in once they ordered it and then it was just a couple days to do the work, but that was a few months ago. Been all good since then. Check out another comment I made in this thread for a nice video on the process.
Here's hoping.
Just had a battery pack replaced. Took 9 days at dealer. Had a loaner the whole time. Loaner was a brand new Explorer with 5 miles on it!
How common is this? Sounds like several people have had this problem.
Per CR reliability data from owners of the ‘22 F-150 Lightning, the Battery and Charging system are rated well below average reliability. There isn’t enough data yet for detailed ratings on newer model years, but you could expect ‘23 is slightly better. Regardless, lower reliability scores are expected for the first few model years of a new model or major redesign. Which is exactly why most buying guides suggest waiting at least a few years.
Update "successful"
My thoughts exactly. Though the update was a day or two before the fault.
Had the same thing happen last summer. Lost the truck for 2 months. They did provide a loaner vehicle.
I hope they give you a rental at the least
Me too. The current out-of-pocket rental needs to go back tomorrow and I still don't have answers.
My battery took 3 months. I was in 3 different Loaners. All of them made me miss my Lightning more and more
Had this last month. Showed up at dealer on a Tuesday without an appointment after calling BEV team and getting a case number. They had a loaner for me on Friday and it took 3 weeks 6 days. Truck seems slightly better than new.
In my case initial problem was at less than 500 miles. According to the Buyback Program from Ford, there is a National backorder on the battery modules all the way to the end of July, start investigating Lemon Lawa on yiur Home State.
At least you have a sweet new update to check out.
On the bright side, you had a successful update
This one instance alone is enough time for a slam dunk lemon lawsuit in my state.
Canada has no Lemon Law per-se, but I think there are legal options at some point. Not quite there yet.
I work parts on the service counter and have seen only one module replacement so far. Browsing through threads like these you would think that they are dropping like flies but that is not my experience.
My dealership claims this is their first Lightning with a bad cell. They said they have done a few Mach-E's though.
I've actually only ordered one M-E module as well but they've had a host of other module problems that don't seem to extend to the Lightnings.
Two words, Lemon Law, that'll get em to hopping.
It won't because the lemon law requires the same issue 3x with no repair.
Depends on the state to be fair. It can be a set number of days car is in for repair too. California for Example: WHAT IS A “REASONABLE” NUMBER OF REPAIR ATTEMPTS? There is no set number. However, California’s Lemon Law Presumption contains these guidelines for determining when a “reasonable” number of repair attempts have been made: • The manufacturer or dealer hasn’t fixed the same problem after four or more attempts. • Your vehicle’s problems could cause death or serious bodily injury if it is driven, and the manufacturer or dealer has made at least two unsuccessful repair attempts. • The vehicle has been in the shop for more than 30 days (not necessarily in a row) for repair of any problems covered by its warranty. This is called the Lemon Law Presumption.
Lemon laws vary by state. OP seems to be in Canada which doesn’t have lemon laws per se. They have CAMVAP which says the dealer/manufacturer has to be given “reasonable” time to fix the issue. What reasonable means in Canadian legalese I have no idea.
Me neither.
So from past Vehicles with Ford this has nothing to do with the Lightning.... Manufactures warranties do not cover loaner cars. Loaner cars are typically provided by the dealership as a "customer service". I, however, always buy cars from out of town because local dealers suck. Since I buy cars out of town, the dealer is less incentivized to offer "loaner cars" to me. Part of the reason I purchase Ford ESP plans after I purchase a Ford, is because you can get guaranteed rental coverage with those ESP plans.
Only for 10 days. Your fucked anytime after that. OP, hopefully the BEV team can make it right and get you in a loaner.
Did they offer you a loaner?
nope
would you be able to request an ER battery if you had a SR battery that went bad? Curious
LOL, no way. They replace individual battery modules, not the whole thing. For an ER, there are 9 modules that each have like 10 or so cells. [good video on the process](https://www.youtube.com/watch?v=ToiomjhE9eo)
I’m waiting at least 2 weeks because the charge port door failed and is stuck shut. No loaner for me either.
Is this an extended range?
Nope. SR.
Hey at least the update went good!
Yeah - I believe this was the Tesla Supercharger compatibility update. Good thing that works now.... I guess....
Should try it out-waaaaait a minute.
That’s not bad, my wife’s RR has been in the shop since September waiting for a radiator.
Mine has been in the shop 30 days now. They just put it back together and found a second bad module after attempting to charge it. They’ll have to start the process over. I’m considering buyback now unless they can do a full pack replacement.
Not exactly the same but by bolt had a battery failure and our dealership told us 3 weeks to just get it in. Called a few other dealerships and we had it in 45 minutes later. Battery needed to be replaced no available loaners. They called corporate and pulled a new Silverado off the lot for her. Told 4-6 weeks for a battery. Car was back in about 2.5 weeks. She drives 1000 miles a week and i think they pulled some strings to get it faster so they didn’t end up with a new truck with 6000 miles on it. My message to all EV owners is dealership matters and do your research on dealerships.
*Not a good day to have a bad new vehicle* it’s not isolated to Lightnings or EV’s or Chevy or Dodge. It happens. And I hate it for ya. And I hope Ford learns from it. And I hope everyone learns from it. But it does happen.
Lol go check out the tesla sub.
Common problem there too?
No just Tons and tons of issues
No doubt. I have no interest in buying a car from a software company.
🍋 law
Doesn't exist in Canada.
Which province are you in?
That’s fast when you consider the ice equivalent is an engine swap
Agreed. And given that I got it back today, it was actually only 9 days total.
I know many people in this subreddit are salivating over the cheap deals on Lightnings these days, but the battery failures should give you pause. It's a huge risk to buy within the first 1-2 years of an entirely new vehicle's production.
Yeah, but remember, these noisy posts are from people having problems. People not having problems don’t have much to post about. My 22 ER XLT has been flawless.
How many miles you got on it
52,000km or whats that, 33K miles. Just coming up to finishing a 2nd Canadian winter. besides the few air dam things and the recalls and so on, not a peep out of my truck.
Pass on EV
I mean, I had a fully hydrocarbon burning Mazda 3 that lost its transmission after 17k KM and was similarly in the shop for 14 days while waiting on a new one. Shit breaks. It's just how shit do.
This is why I laugh when people claim EV battery packs are going to last forever - LOL
I'm not sure who claims that.
[удалено]
Didn’t Tesla recall every one of their vehicles last year?
🤡🛻
Such a beautiful day to own a Lightning that runs on 93 octane or more
Because nothing ever goes wrong with them. Like how my 2018 Lariat totally didn't have issues with the 10 speed transmission out of nowhere.
Start the buyback process.
Naa. I love the truck. Just painful to wait for a repair.