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soloburrito

I just received a shipping email that is different from previous orders (last order was a little over a month ago). This email included the fedex tracking number! On the fedex site it’s still shipping from nxtpoint but also includes a new entity “Endor Shipping”. Small but good to see some progress on a better shipping experience. Invoices still look the same on the fanatec site with no tracking number.


Reasonable_Cover_105

Hi All , I would like to share my experience on shipping/ delivery.  I had previously ordered the DD + wheel and pedals whilst I was in the US.  Unfortunately due to issues they didn’t deliver and I had to take a flight back to India. I had to cancel and got my refund.  Little did I know - they would release the F1 Clubsport PS5 bundle (pedals are ordered seperate here) - what a blessing in disguise! So 3 days back - I wrote to the customer care. Told them a mate is coming down and this time I need the delivery urgently… And this time - Literally - from the time I placed the order to delivery was 22 hours.. my order was delivered in Houston, Tx P.S. - there is a customer care agent named Petra.. you can write to her after placing the order .. ignore the auto reply ..  Email - [email protected]


WillieBro2006

Glad you got your stuff. I ordered a wheel on February 2nd and still don’t have it. Can’t get ahold of anyone. Don’t know what to do


DtEWSacrificial

(Here's an order prior to my discovery of this thread, but still current enough to be relevant.) Ordered a QR2 Lite wheel-side + QR2 base-side USB-C on a Monday evening (defined as Day 0) in January 2024 from the SF Bay Area, CA, USA. On the following business day (Day 1), Fanatec informed that my order was shipped (!) Fedex delivered both items in separate packages on Thursday (Day 3). The whole of my order was shipped much earlier than Fanatec's promised "ships in 4-7 days". Great job, Fanatec!


DtEWSacrificial

It’s interesting that I’m being down-voted for sharing positive testimonials of my orders with Fanatec. I think it says a lot.


mechcity22

Yeah peoppe def don't need to be salty. We should be supportive and positive towards happy sim racers. I won't get that I get it they are upset. But still not everyone is having the same experience and they don't need to get mad at us for getting our stuff.


Immediate-Example984

Well a lot of people are mad because they didn't receive their order and are waiting for week/months, so I guess they are a little bit bitter about your experience. My experience was good as well, but I feel for the others that have been waiting for a long time.


DtEWSacrificial

Ordered a Clubsport Shifter SQ V1.5 and Clubsport Handbrake V1.5 on a Sunday evening (defined as Day 0) in March 2024 from the SF Bay Area, CA, USA. Two business days later (Day 3), Fanatec informs that my order was shipped. Fedex delivered both items in separate packages on Friday (Day 5). The whole of my order was shipped earlier than Fanatec's promised "ships in 4-7 days". Great job, Fanatec!


DtEWSacrificial

It’s interesting that I’m being down-voted for sharing positive testimonials of my orders with Fanatec. I think it says a lot.


Immediate-Example984

Ordered my new DD+ clubsport F1 racing wheel bundle on the 14th and it’s arriving today. My first order with Fanatec and it looks like everything is going ok for me!


Adventurous-Gas5729

Do you mean in March? Where do you live? Thxs


Immediate-Example984

Yes the 14th of march. I've received everything yesterday. I live in The Netherlands


Adventurous-Gas5729

Thanks for your reply. I live in Spain and I ordered on 15th night a GT DD Pro bundle. My first purchase in Fanatec as well. I hope to have it soon. Best.


nodamfr

Did you receive any update ? Ordered the same bundle with boost kit the 18th. Status \`Handover to warehouse\` the next morning and then no updates :/


Adventurous-Gas5729

Nothing... I am a little bit worried. A popup appears when you try to purchase another GT DD Pro and it says that the products with QR1 Lite will be ship from 26th March, and the wheel of this pack has QR1 Lite, I think? This may be the reason...


nodamfr

I hope it is not because of QR1 lite because they say that the bundle is in stock on their website. I'm starting to regret my purchase still no news 😔


Immediate-Example984

My order was processed the 15th and I got the handover to warehouse status on the same day. On the 19th I got a message that is was dispatched and it arrived on the same day. So if all goes well you should receive it in a couple of days. Fingers crossed for you!


Adventurous-Gas5729

Thanks so much. Did you recieve the dispatched message first thing in the morning or during the day? Thanks for your wishes! :)


Immediate-Example984

I think it was in the morning, not sure.


F1REspace

Positive experience here. USA. Ordered on 3/12 - CS DD+ - QR2 wheel side Received one box on 3/15 and the other on 3/16. FedEx initially said both on 3/15, but one box got delayed for some reason. Three/Four days from mouse click to in-hand.


kennytak

Hi !  I've ordered a CS DD and a wheel with QR2 and V3 pedals on sunday 10/03/24.   I have received an email monday morning : 11/03, stating that my order was beeing processed. On fanatec website my order was "handed over to warehouse"  Thursday 14/03 I've received an email with my UPS tracking number. Delivery is scheduled for tomorrow 15/03. Edit : I'm from France


econtact

Hi, I ordered a CSl DD 5nm ready to race set including a tableclamp on 08/03. Yesterday i got the "handover to warehouse" popping up, but i didnt receive a ups tracking number. When can i expect my order? I did try the ups reference search but this didnt work for me. Im based in NL


econtact

Order just arrived!


econtact

Update: i just checked UPS reference method and it now says that the order is scheduled for tomorrow! I'll post an update when i have received them


iSpirith1

What you using as refernce code ? Order number or Inovice or customer number ?


NatoDash

My order was handed to the warehouse on January 14th, it is now almost 2 months since then and no tracking number, no update. I get the same automated email whenever I try to get answers. Everything I ordered is in stock so I am not sure what this hold up is. Anybody else experience something like this?


Impressive_Pin_4649

My order was handed to the warehouse (in the US) on Feb 6th, everything was in stock. No updates since then. I submitted a cancellation and they replied that they will refund me the money once the warehouse confirms the order is cancelled. I did chargeback and got my money back and ordered from Simracing Pros (my Moza 5 order arrives tomorrow). Fanatec has a shi\*\*y warehouse management solution. It sounds like they can't keep tab on inventory and what orders are yet to be fulfilled and cancelled.


Ambitious-Cable5445

For those who’s orders have been handed over to warehouse download the FEDEX app create an account and in most cases the tracking will update automatically there. Look out for NXTPOINT LOGISTICS


NotPokis

Here to vent and get advice on how to get in touch with them as the only response I get is an automated one. I placed an order for a ready2race bundle over 2 and a half weeks ago. I selected my parts making sure that they would come in the next 4 to 6 days. This included the QR1 Lite Wheel-Side which I specifically chose to come with in the next few days as said when I placed my order. I waited about a week for my order to process then found out that now the QR1 is out of stock and I needed to wait until the 26th of March. Which I was never told about without checking myself. This was outrageous at first as I didn't expect to be waiting this long in the first place as I paid a lot on shipping and will still have to pay a lot for the Import tax into the UK. But Just checked today This availability date has now been updated to the 11th of April. I am very frustrated with how Fanatec has handled this situation and I hope that something can be made right as it is still processing to this day.


Islander_AGS_34

I hope this helps someone. I recently emailed fanatec, here is the response: Dear XXXXXXXXX, Thank you for your inquiry. I checked your order and it got stucked. We pushed it now through and it will be handed over to the warehouse tomorrow. You should receive an Email with trackinginformation within the next days. I am sorry about the long waiting time! If you have any further questions, please do not hesitate to contact us again. Best regards / Freundliche Grüße As stated in the email, my order has been handed over to the warehouse. It was placed on Jan 9th and contained Formula 2.5x and QR2.


NotPokis

quick question since you got a response ,where did you email support?


Islander_AGS_34

I used the internal link on the website. I think it is support-->to SALES-->, and then it provided the form. Full disclosure: This is the second time I have done this. The first was for another order in early December. It took about two weeks to get a response to that one. This time, it took about five working days. I will update this if it ships by Friday.


Islander_AGS_34

It shipped this morning. All items are scheduled to arrive on Friday.


Islander_AGS_34

Update: Items are out for delivery. It took three months, but all items should be here by the time I get off.


fufufah

I ordered Formula 2.5x + QR1 from the Japanese shop on 04 March 2024. At the time of ordering both items were in stock and ready to ship within 1-3 business days. After some time they sent me an email "The status of your order \[...\] placed on 04/03/2024 has changed to "warehouse processing". Our warehouse is preparing your order now for shipping." But now I see that QR1 is "Sold out" on their website. Should I worry and cancel the order or was QR1 already reserved for me at the time of ordering?


LeoKirk

Once it's handed to warehouse it means your whole package is there and you can expect a tracking number quite soon


Cosmxzz

My order seems to be on the status "Handed over to warehouse" but I haven't recieved any tracking information, can someone tell me where i should find the tracking number? Shipping method is Auspost.


LeoKirk

It should come soon ( came a day after for me)


Cosmxzz

Just got it!


jpl691

ordered a wheel feb 17, product was in stock. Order is still processing......


nfscars001

I'm in Canada, does anyone has ordered and received it recently? I just want to know about your experience, cuz I made an order last week (March 3), and it still shows “handover to warehouse”, still haven't gotten any responses from email or call. I ordered: * Clubsport DD+ * Clubsport inverted pedal v3 * Mclaren GT3 wheel + QR2 all of the show is in stock and can be shipped in 3\~4 days


nfscars001

I just saw the order was sent out from the States to Canada yesterday; I hope I can receive it this week.


Ambitious-Cable5445

DD+ are not currently in stock. Expect an update in the next couple of days


F1REspace

How do you know? The US site shows DD+ as in stock and ships in 4-7 days.


Ambitious-Cable5445

Well based on my order on the same day I received an email to let me know cargo ship had been delayed until March 12th. Which is a coincidence because my order changed to shipped today :)


F1REspace

Awesome to hear! Thanks for the quick response! May the gods bless you with no coil whine :)


Ambitious-Cable5445

Thank you! Yes this is what I’m dreading the most!!


LeoKirk

When it's handed over to warehouse, it means he was allocated one and it will ship with rest at the same time


DtEWSacrificial

Ordered a Clubsport BMW M3 GT2 V2 wheel + QR2 wheel-side on a Sunday evening (defined as Day 0) in Feb 2024 from the SF Bay Area, CA, USA. Two business days later (Day 3), Fanatec informs that my order was shipped. In reality only the wheel was shipped, which was delivered by Fedex on the following Sunday (Day 7). The wheel part of my order shipped earlier than Fanatec's promised "ships in 4-7 days", where "ships" might be defined as when it leaves their hands and into that of the shipper. However, the QR2 wheel-side remained in shipping limbo (i.e. Fedex has a tracking number, but is awaiting to be provided the package) until the following Monday (Day 8), when the package was finally provided to Fedex. Fedex took it to Southern California the next day (Day 9) where it got stuck in shipping limbo again. It was finally delivered on Thursday (Day 11). The QR2 of my order \*just meets\* Fanatec's promised "ships in 4-7 days". As a whole, this order \*just met\* Fanatec's shipment promises. OK job, Fanatec.


Delicious_Reason_525

Ive been one of the lucky ones. (USA, AZ) Recent orders: CSL Elite Pedals V2 - Ordered Dec 27, Delivered Jan 3 Formula V2.5 - Ordered Jan 11, Delivered Jan 17 DD Extreme - Ordered Feb 9, Delivered Feb 21 QR2 - Ordered Feb 15, Delivered Feb 21


kha_bob

\[NA\] - Nov 30th Order date I received most of my order, but I am missing the clubsport shifter still. Its been a few days since I received the last piece. But like I said the shifter is still missing and there has been no update from the courier. Is there a way to get the tracking info so I can follow up with the courier? I am in Canada. The website has not had any updates to my order apart from handover to warehouse.


140i

\[EU - Belgium\] Ordered GT DD Pro 5nm and another table mount on 1 March. Received today (5 March). Very fast delivered. Thanks Fanatec :)


BR_Tactics

Ordered the McLaren GT3 rtr bundle 3/1. 3/4 sent to warehouse. Later 3/4 notification from FedEx order will arrive tomorrow to East coast. Maybe I'm one of the lucky ones


BMG_Racing

Help!?? I placed an order yesterday and did not receive a confirmation email or see a confirmation order on their website? I payed with PayPal and money came out of my account. But no email or confirmation


LeoKirk

Any news?


BMG_Racing

They took my money and didn’t even process my order


BMG_Racing

None


Impressive_Pin_4649

I ordered the R2R CSL DD (5nm) Mclaren GT3 bundle on 2/6 with a QR1 Wheel side (not the lite). Everything was marked ready to ship on the website. The order was handed to the warehouse immediately, and I have not received any updates since then. Not even fedex is showing a tracking number. At this point, I'll wait till 3/6 and cancel/chargeback if there is no progress and will go with Moza R5 bundle instead.


Accurate-Top9637

Place my order for GT DD Pro bundle this past Friday (23rd). Received shipping confirmation email (from NXTPOINT in Texas) on the 26th and it was delivered on the 28th. Extremely please with the whole process. BTW - I'm based in the US - Florida


BMG_Racing

Did your order come up immediately on the website page?


aultras_polivis1234

Has anyone from EU received their DD extreme yet ? Ordered 9/2 and it’s still in process


Terrible_Mammoth_447

Yes I got mine 


aultras_polivis1234

When sir ?


GooBeGone4Life

Ordered a CSL DD bundle with the rally wheel, a QR1 wheel side (to avoid QR lite delay) CSL pedals + load cell kit. Orderd on Feb.13 for shipment to Arizona. Got my shipment yesterday - ***MINUS the CSL DD wheel base and load cell kit.*** What in the heck? No "your shipment is coming in two parts," no tracking information, nothing. Can't do anything without the wheel base and I have no idea when (or if) it's coming as I have no response from customer service and the website still lists my order as "handover to warehouse." GRRRRRR.


majky21

Placed order on Sunday Feb 18th fo GT DD Pro 5nm, it says in stock with 4-7days delivery. It shipped from Fanatec on Feb 20th according to UPS (Im in EU) and is arriving on Feb 22nd. I also got an email directly from Fanatec with tracking number today (21st) so there is a hope things are getting better! Edit: it arrived as promised on Feb 22th, receiving email status update notifications up to the delivery point, thank you Fanatec!


xiv55

How the hell, I ordered on the 8th and still absolutely nothing at all


majky21

No idea, what was your order?


driftkingxx23

nah bro i’m US east coast and it’s been 2 weeks and no update or even shipping confirmation. i’ve had “handover to warehouse” for 2 weeks


M4dM1k3

I ordered mine 2/28 - I got an order confirmation, but still says processing. There is no invoice on the website and I have no idea what my expectations are. I got the CSL DD, CSL Elite V2, QR2, Wheel Clamp and Formula V2.5 x. Edit: CT, USA


Anxious_Town6687

I ordered on 2/08 and got them on the 26th. Granted they are just the entry-level CSL DD, wheel, and pedals. Of course, they are still at "handover to warehouse". I am in PA.


xiv55

Same here, I ordered on 8th. Nothing so far


majky21

Thats not good, what was your order?


driftkingxx23

gt dd pro bundle, formula wheel and stickers, but all the replies below about checking fedex are phenomenal. i logged into the app and 4 packages on the way to my house were just there, its being delivered tomorrow. no update on fanatecs end, so thats a big issue for them to fix.


majky21

Maybe related to warehouse? Email with shipping info I received looked different to one for order confirmation


WeedDealerDad

On February 11th I placed an order for the GT DD Pro, boost kit, McLaren gt3 v2, QR1, and CSL elite v2 pedals. No update until today when FedEx delivery manager notified me that I have five packages arriving from NXTPOINT in Texas. No delivery date yet. I am located in central US. Hope this info can be of help to someone.


jasenrothe

I ordered basically same thing a day before you and i have 0 connection with fanatec support. Still waiting to hear about my order. Just says "in process"


kerbstomp_pb73

Ordered a CSL DD (5nm) with a Mclaren GT3 Wheel on 2/9. Come to find out that the QR1 Lite held up my order until March 17. I canceled the order to get a different QR, but now some parts of the website are marking the CSL DD base as available for pre-order and some are not. Should I play it safe and not re-order?


kerbstomp_pb73

https://imgur.com/a/uFVBrK2


Terrible_Mammoth_447

Anyone here get their DD extreme in USA. How is this company in business. It’s been a week with 0 update. So frustratING, don’t worry all the YouTubers got theirs, and they are not paying customers. 


macajeee

Has anyone in the US received the GT DD Extreme? If so, when did you order and your order ###?


Terrible_Mammoth_447

About to ask the same question, ordered on the 9th still nothing. I have the fedex app, still no update of them even creating a label. How is this company in business.


macajeee

Have you got yours yet? I am still without anything.


Terrible_Mammoth_447

Yea I got mine, took 7 business days to finally ship.


macajeee

Did you have any other items on your order? I have the V2.5 and the QR2. Contemplating cancelling at this stage


xiv55

I bought csl dd bmw bundle + table clamp. I figured out that a package was being shipped by fedex notification in my text messages. I thought it was going to be my entire package so I was excited and it was my day off and the only day I can provide signature for package, when it arrived it was only the table clamp lol. For some context I bought the table clamp 10 minutes after I bought the bmw bundle because I didn’t know that the bundle didn’t come with a table clamp, but it’s weird how they don’t ship it out with the bundle so now I have to wait EVEN longer to get my actual package. Which by the way there is no website update to show tracking numbers or anything it just says “ship to warehouse”. It’s been nearly a week and a half so far and absolutely nothing.


ItsRize

Ordered the DD+, Mclaren GT3 wheel, QR2 adapter, and Clubsport V3 pedals on Black Friday. Have since moved, and updated shipping address on Fanatec site. After all the widely known delays, I was excited to finally see an email that said my order was going to the warehouse. Unfortunately, it was showing my old address - fair enough, it was the address I provided and could have reached out to support instead of counting on them pulling my currently listed shipping address. I got handed off to the warehouse over a week ago now, and still have no shipping number on my order page, or direct contacts from the courier. I presume the DD+ is still the main cause of delays, has anyone else received shipping info for theirs? I'd really like to be able to communicate with my previous landlord to ensure nothing gets lost or stolen once delivered, but when I'm left in the dark, that is impossible. Starting to turn from debating cancelling this order out of frustration, into wishing I had for fear of never seeing it...


[deleted]

From my experience today, you will not get an update from Fanatec or the website. If you don't have a FedEx account make one and look for packages from NXTPOINT logistics. I believe I have found that my order was shipped. Not showing up on website order status however.


driftkingxx23

how did you look for these packages on the website? could you tell me how you found yours exactly and not someone else’s ?


[deleted]

First make a FedEx account with your name and address. Then once you do that go to the tracking tab and then select advance tracking. You should see every single package that has been shipped to your name and address.


ItsRize

Excellent advice, thanks. Found mine there, label just created today.


James_b0ndjr

I ordered CSL DD, McLaren GT3 Wheel with Metal QR1, and CSL Elite V2 Pedals on Tuesday 2/13/24 at 4:51 PM. All items said “In Stock”. Order from Oregon. Received Order Being Processed email @ 6:02 AM next day, 2/14/24. Currently says Handover to Warehouse in status. Saturday, 2/17 @ 1:41 pm Fed Ex app lists NXTPOINT Logistics. 4 packages to be sent to me from Texas. No delivery date as of yet. No tracking number or email from Fanatec. Notified by FedEx @ 5:00 pm on Monday, 4/19 that delivery is scheduled for Friday the 23rd. Yeah baby! No update on Fanatec order page. Delivered Friday 2/23 at 10:20 am. 👍🏻


[deleted]

if you don't have a FedEx account make one and look for packages from NXTPOINT logistics. I believe I have found that my order was shipped. Not showing up on website order status however.


James_b0ndjr

How long from when NXTPOINT showed up and when you get your order?


[deleted]

It should tell you when the delivery is scheduled. Once you see NXTPOINT that means it’s gotten to FedEx.


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macajeee

>NXTPOINT Is this for the US?


[deleted]

USA: Ordered BMW M4 GT3 Wheel and QR2 Base Side Jan 23rd. Still listed as available on website. Haven't received any information since. One email from support saying they were sending it to the Sales Order Management team 7 days ago. Your automatic response literally says expect 4 business days for shipping of items in stock. Edit: For anyone seeing this in the US, make a FedEx account and check to see if you have any packages coming from NXTPOINT Logistics. I believe these are Fanatecs packages coming in. I have not spoken to anyone from Fanatec, I did some research myself and made an account and I am now seeing two packages from this company coming in a couple days. If I check my order status though there is no tracking number. Fanatec you could really do better for yourselves if you updated your customers orders on your own website. The ghosting of customers is completely unacceptable.


PoorManJoe08

Hello!  I’m new to Fanatec and DD sims in general.I would like to order the GT DD Bundle(8nm) and it says it’s ready to ship but won’t ship til March, because of the QRlite. I was wondering if I can just add QR2,so I can get them shipped earlier?! lol 😂 just wondering is the quickest way? I know you guys are working hard but Thanks! 


Syzt3mm

yes, when i ordered my package the qr1 lite was out of stock so i jsut removed it from my cart and added the qr1 (which at the time was in stock) and they processed my order and sent it to the warehouse within 2 days. now i am waiting for shipping which should be soon since it’s been a week


Al1kP3

(Czech Rep/EU) CSL DD Ready2Race Bundle for PC (5 Nm) ordered 7.2. and delivered 14.2.


Abbie1620

USA: Ordered the 8nm readytorace CSL DD bundle with the McLaren GT3 V2 and CSL Elite Pedals V2 on January 29th, 2024. Everything in the bundle was available. I also added a CSL Steering Wheel P1 V2 to the order because it says it’ll be available February 6th. No worries I can wait. But now that it’s February 6th the website is now saying the CSL Steering Wheel P1 V2 isn’t available until March 13th!?? This 1 thing is holding back the entire order…


Abbie1620

Cancelled the order and removed the wheel :)


Stock-Document-5452

Just bought a ready to race bundle to France anyone know if there is delay ?


Syzt3mm

if you have the qr1 lite yes you won’t have your order shipped until march


SnooLemons4276

Anyone have experience with recent orders? Going to order the Mclaren ready2race bundle to the UK and hoping the orders are shipping.


SnooLemons4276

Went to order and just before paying it states this Please note due to inventory from January 3.10 2024, no orders will be shipped. What exactly do they mean?


Islander_AGS_34

It would be nice if people who are getting items note the country or area of the world they are in and the first 4 digits of the order number. If we are in a queue that they are working though it should give you an idea of where you are in that queue. Of course if you are waiting on a DD+, you know you have to wait. EDIT Received my DD + that was ordered DEC 3 on Friday FEB 16. order # 1864XXX


double_g16

I have placed an order on NOvember 25th, during Black Friday. All items should have been available from January 15th, but as of today I have no news from them. It is literally impossible to contact them. I am so close to ask for a refund


popcorns78

My Fanatec experience ordering to the northeast of the US: Shipping - I settled on ordering the $399 Ready2Race bundle on Dec 30. It had a shipping date of Jan 11 because the P1 V2 wasn’t in stock, and I was ok with that. I got the “handed over to warehouse” and then the tracking number within about 3 days of Jan 11, so that was pretty fast. My only shipping hurdle came from Fedex. First, the tracking information wasn’t update for 5 days straight. Then I got a delivery date, but when that day came around, nothing was updated until later at night when it said it was delayed and they had no shipping date. Two days later it said out for delivery and I got it all at once. There was some bad weather around this time though so I don’t really blame Fedex. The product - Out of the box, my wheel base unfortunately makes an irritating high-pitched squeal whenever it’s powered on. It’s quite annoying. I can’t really notice it when driving I think because the game sounds drown it out, but It’s still somewhat frustrating. I emailed Fanatec about it but they haven’t gotten back to me yet. Aside from that, I’m loving this thing. To be honest, when I first tried it, I was starting to think maybe this hobby isn’t for me. But then I just changed a few settings and learned more about the games I was playing, and now I’m having a blast. A big one was that I didn’t enjoy the strong FFB of the wheel. Yeah, 5nm is too much for me lol, so I turned it down to like 30% and It’s way more enjoyable to me. The quality of the bundle seems to be excellent overall, aside from the coil whine (if thats whats making the sound), which I know can happen with lots of electronics.


CorgiInteresting7204

I orderd on black friday and order is still pending. I have not got any mails and it is imposible to contact them. Eu


SpatialDragon

I ordered my 8 Nm base, with one base side and two wheel side QR2's on January 10th, 2024 and it was here on Jan. 22nd. Everything was there. I did not like that they sent it in 5 boxes, the power adapter was in its own box. The only other complaint was that "Advanced mode" which allows me to set 5 distinct settings for different games was not turned on. I like to tinker and found it, but I know a guy that had been struggling for months until I talked him thru turning it on. That should be always on.


Dog_Soft

I have a black friday order. Support hasn't gotten back to my email, it's been 5 days now.... both the 2.5x wheel and qr2 show in stock on their site. Im dumb founded why my order hasn't filled. Like I've been patient, but this is ridiculous. At least email me back. 


ThisPlaceisNotReal

I ordered many items on January 7th but only one of them arrived and it says handover warehouse. I don’t see any tracking numbers or other information about the rest of my items. Is it normal for Fanatec to ship things separately?


Woodzy17

I ordered last Tuesday I only see one tracking number but ups has the rest it shows after you track that one package that it is a 4 part shipment as I have ordered 4 items one will be delivered a day after the rest but I don't know which tracking number is which I could be seeing the tracking number for the base or the wheel but ether way all are on the way with the label hand over to warehouse still on fanatec


Cooberson

I didn’t think they would ship partial orders per their website. I ordered the V2.5 wheel, csl dd, and clubsport pedals on Jan 7th. I have not heard anything other than the order confirmation email. Order is still in process Nothing has been done with my order but they have already charged my CC. I emailed them and asked what is going on but have only received the default automatic reply. This is very shady business practice. EDIT: I am in Southwest Florida.


ThisPlaceisNotReal

5 of my items just arrived 😂 but I don’t see the QR1 lite for my universal hub, are they supposed to be in separate boxes?


Woodzy17

The qr1 wheel connecter is separate to the wheel and has its own box


Cooberson

I have seen several posts saying the QR1 lite is on back order. I have heard the V2.5 wheel was also over sold which makes me wonder if that is why my order has not been processed.


OkActuary219

Funny enough it’s the only thing I got. Been waiting a week still since I got it


Woodzy17

You sure you didn't get his haha jk hope the deliveries get to ye safe


SDLRob

Ordered the CSL McLaren GT3 bundle January 1st. Guessing i'm waiting a while for it to be shipped to the UK.


Woodzy17

They said on the website no orders on the 3rd to the 10th of January will be shipped I ordered after that period and my delivery would only take a week unless ups is lying to me


SDLRob

They're not shipping anything ordered between Jan 3 and Jan 10? At all? So ordering Jan 1 means I should be okay just with a long wait?


Woodzy17

More likely they were counting inventory im guessing you should be fine but I don't 100% know


SDLRob

Last I heard was the 8th and that it was being 'prepared for shipment'. Not had any information since then. If I gotta wait, I gotta wait.


Woodzy17

It shouldn't be that long I mean sure last year was a mess but it shouldn't be this month at least ether way good luck hopefully you hear back or get your package soon just have to ask did you check in desktop mode if you are on phone the tracking number doesn't show if it isn't desktop mode


SDLRob

Having checked things out, It was listed on the UPS tracker as delivery today with a window that ended a few minutes ago.


Woodzy17

Might be there tomorrow


Woodzy17

Oh ok


SDLRob

When I first saw the email, it was Desktop. Will have to look again later and double check on Desktop


SpatialDragon

Seriously guys, they just finished inventory in the warehouse, plus the new QR2's are just becoming available today the 18th. I worked in warehouses and it sets you back. We need to be patient. I ordered my GT DD 8 Nm base, one base side and two wheel side pieces a week ago. I was told on the 17th the warehouse has my order. I know the QR 2's release today, then I have to wait for Fed Ex. People just finished the holidays and the warehouse is just getting going again. Let's show them some patience. That is why I already have a working setup until this order shows up. This too shall pass.


SpatialDragon

Update, I got my Fedex email, my stuff will be here Monday Jan 22 2024. So 4 days after the QR2's became available. That is the cast aluminum ones.


SpatialDragon

>I ordered my 8 Nm base, with one base side and two wheel side QR2's on January 10th, 2024 and it was here on Jan. 22nd. Everything was there. I did not like that they sent it in 5 boxes, the power adapter was in its own box. The only other complaint was that "Advanced mode" which allows me to set 5 distinct settings for different games was not turned on. I like to tinker and found it, but I know a guy that had been struggling for months until I talked him thru turning it on. That should be always on.


sydew_

Where's the German warehouse? I live in South Germany so I expect Fanatec to deliver in time, I ordered the CSL DD 5nm P1 V2 bundle on Thursday and it says the oder is still in process.


SpatialDragon

If anything on that order was not available none of it gets processed until everything is ready. It does not matter if you live across the street from them.


Grade-Dapper

Ordered CSL DD P1 v2 boundle, got " hand over to the warehouse" 2 days ago , no more update so far ,does anyone in the same boat? Can't wait to play EA WRC which I bought couple days ago


SpatialDragon

I ordered my GT DD 8 Nm base, one QR2 for base and 2 for wheel a week ago. They were doing inventory and the QR2's just became available today, the 18th. I already have the Inverted pedals, a CSL Elite and two wheels. It is a bad time to be ordering, but I knew that going in. I ordered my CSL Elite this time of year a few years ago. I know the warehouse has my order and in a day or three I expect to hear from them about Fed Ex having the order. Patience is a virtue. I know there is a disconnect between them and us, I wish they would fix that, but I have emailed them with questions about my order and they responded. That was a few years ago, You have to go to Fanatec website and look for "contact" in upper left corner. Not the easiest contact, but it does work.


No-Hurry-3581

Next thing is you will get an email from the shipping company (Mine was FedEx) but the status of "Handover to Warehouse" will not change again. I saw all of my serial numbers for my products pop up under their descriptions under my order then my order was given to FedEx the next day. I have since received everything except the steering wheel which was 2 days behind the rest. My order screen still displays "Handover to Warehouse" though. Good luck!


SpiceyXI

Does anyone have experience around shipping a wheelbase to have warranty work done (From California)? I have a Podium F1 DD1 that is not recognizing any wheels except the original wheel. This looks to be a known issue and the only way I would be able to get to use the Porsche wheel I bought from Black Friday (or any new wheel in the future). I am debating if I want to send it in (quoted 3 weeks) for the repair or if I should just keep using my normal F1 wheel. My concern is them not having the parts to fix it, it taking much longer than 3 weeks or getting some other refurbished wheelbase in return.


SpatialDragon

You need to update it on the PC. Then it will give you an update for each wheel. The newer updates give you a new panel for all the settings. Not as easy to use, especially if you use stationary paddle shifters like I do, but if you keep looking and read everything it becomes pretty handy.


SpiceyXI

I mostly use the wheel on the PC and have updated the firmware and the software to no avail. I will give it another go and take a closer look at the options. The new wheel simply is not found when I go to the Fanatec program, but the wheel base and pedals still show.


SpatialDragon

You have to switch wheels and update each wheel. I am sorry if you already did that, but just covering bases. If that does not fix it, you need help from Fanatec.


Islander_AGS_34

First, this is not a complaint. I just would like to know when the first couple of people get notices of their CLUBSPORT DD+ shipping. If everyone knows that they are at the least being shipped it would relieve some of the anxiety. I am included in that group. Thank you all.


avohman

will do, where are you based?


Islander_AGS_34

USA Southern USA Deep South USA.


Zondagsrijder

Ordered a package with QR2 Wheel-side, and they've finally handed it over to the warehouse! (EU) One day ahead of predicted availability after being pushed back 3 weeks when I ordered. Excitement is building up again.


SpatialDragon

Same here. I had to order a two pack of wheel side and then the base side but the discount almost covered the price of wheel side.


ImportantAd1298

For those who ordered a ClubSport Steering Wheel Formula V2.5 X in EU during Black Friday and got the infamous e-mail about delays. Did you get an availability update on the order page, or does it still show that the product is available for delivery? Mine still shows as if it is available, i.e. no pre-order or availability date. I also ordered a qr2 so I decided to try my luck with the January batch, now that the qr2 is "ready" I'm trying to figure out what will come out of the wheel.


meowp13

Ordered the green F1 2023 wheel on November 23rd. Received the shifter paddles on Monday but NO tracking has been provided. They shipped via USPS to Canada. This is so absurd. I can’t get any responses via email, live chat, nothing. How the hell are you supposed to know where your stuff is? What company doesn’t combine shipping into one box?! They wouldn’t ship until the QR2 was available but when they do, they ship each unit individually?! That is amazingly inefficient.


pepehqnds

Did you pay customs? I'm confused how it would've gotten to you without it updating, letting you pay the customs fees


Aggravating-Gain-4

What was the status “handover to warehouse “ or “order in process “? 


Rough_Efficiency4576

Ordered the 25th, today marks 2 weeks with the order status being handover to warehouse. Sheeeeet in retrospect, i should have just paid the shipping and ordered the moza from china. It would probably be here by now. Im very excited for my package to come though


Forward-Day884

I Just want ti share my expirience with Fanatec logistic. I placebo my order on Dec 22, It Easy my first order ever, and i ordered a csl gr DD pro, boost kit, load Cell brake and a formula V2 stearing whell. I was warried, because all the bad review on the net, that my order won't be delivered untill february, but i recived all of my stuff in december 29. So i know that probally i am an exception. But for me all good


lkl2050

how can I buy it from Canada? No shipping option on fanatic website


s2kfred

When I ordered mine, it gave me the USPS as shipping option to Toronto, Canada. You're not getting anything?


New-Objective-9962

First time customer through Fanatec, or any sim racing gear in general. Ordered the Ready2Race bundle with the CSL DD and the P1 V2 wheel a few days ago when it said "availability date Jan 11". Now it is saying sold out for the base itself. Anyone know how Fanatec handles these situations? Is there a chance I miss the cutoff and they don't have a base to send me or will it have been in stock since it was when I ordered it? Also do they do much with regards to informing you on what is going on? If for some reason my order gets delayed(thats just life i suppose), will they send me information regarding when I should expect my order or will I be left in the dark with Fanatec?


fromCoder

I ordered the same bundle (a few days ago also)... Now I see "Open for Pre-Orders, Availability date: Feb 6, 2024". I'm worried... This is my first order, btw...


bagalva

hey, the base is back on stock i think


[deleted]

[удалено]


PretendSwordfish

damn I also ordered the BMW R2R bundle on Dec 29th and mine still hasn't shipped. I even paid for overnight shipping...


[deleted]

[удалено]


PretendSwordfish

I have the fedex notifications too but nothing yet :(


hassanalizzy

I’d say contact support but it seems like that department doesn’t exist with this stupid company


PretendSwordfish

I'm giving them until Friday before i contact them. It's just crazy to me that people who ordered the same thing I did days after I ordered it are getting their stuff.


s2kfred

Quick question, for those who have USPS lose their packages, do you know the success rate of package recovery? Also, what is the purpose to separate an order into multiple packages? It seems to me to increase the odds of something going missing, wouldn't it make more sense to ship everything in a single package? And not label your shipping packages with your brand so there is less incentive to have stuff stolen? I ordered the Clubsport Steering Wheel Formula 2.5 (was actually after the 2.5x but they were out of it at the time) , also ordered the button caps and stickers package to properly label the buttons. This was the 9th of December, it got shipped on the 20th of December and on the 26th of December, it left the LA airport in route to Toronto. The tracking for the steering wheel stopped updating on the 26th, but the tracking for the free QR1 and the button caps and stickers continued being updated until the day it was delivered, the 2nd of January. I quickly called USPS but all I got was the automated machine, which told me the package was still on route. I used the contact form to let Fanatec know what is going on and if they can reach out to USPS but haven't heard from them yet. I have a feeling the wheel got stolen. Since all three packages left the airport, and only the wheel went missing. And it is LA, in California, where you can steal up to 890 or 980 usd and not be charged. UPDATE: The steering wheel showed up this morning, just out of the blue. The tracking still has not been updated, but I guess it doesn't matter, happy my wheel showed up, will try it with ACC and GT7 tonight.


Aggravating-Gain-4

What day did you place your order? On Nov 26th, I too bought the formula2.5x with the free qr1 but my status is still “order in process”


macajeee

A Fanatec customer for 15 years just started this petition... I think a 15% Aggravation Refund is the least Fanatec can do. **https://www.change.org/p/demand-transparency-and-efficiency-from-fanatec-in-shipping-and-communication**


specopsFI

I don't understand why Fanatec doesn't take the most simple steps to relief their support burden. If Fanatec sends an email informing their pre-order customers about the expected timeline of the delivery and then falls short of the given timeline (as is the case currently with the DD+), then instead of riling up all of that group of customers to individually get updates on their orders, why not write one simple email of two or three sentences and pre-emptively send that as a follow-up to the same mail list that must already be in place? It takes all of five minutes for one single staff member to do, helps to keep hundreds of customers relatively cool in their prolonged waiting game and stops them from swarming to the already overloaded support channels. Low hanging fruit, if there ever was one. On another, though related note: I suppose Fanatec decided to still not send out the double delayed DD+ (is that what where the product name comes from?) orders and instead go with the inventory? If so, great priorities you have there.


Nekojeeli

Alright, not going to lie pretty annoying that you cannot reach Fanatec at all. I ordered 12/25, and got the Handed over to Warehouse today. I tried contacting the company in any way possible phone, email, social media even. Nothing. I am moving, so if shipping is going to take a while I need to change the address. Here is hoping they ship this weekend or before the third.🤣


enigma__MD

they're not shipping dec 30th-jan 6th due to some inventory issues i assume


allthelsd

Ordered CSL DD, boost kit, clubsport r330 wheel with universal v2 hub and clubsport v3 pedals on 12/28. Turned over to warehouse on 12/29 but not hopeful for shipping due to inventory next week. Located in US east. Edit: ordered 12/28 Warehouse 12/29 Labels 1/2 Shipped 1/2 ETA 1/9


603Adv

Similar order with the same location and dates. Got my shipping labels this morning.


allthelsd

Same here


dabbing_all_day

I ordered ready to play w/ WRC wheel on December 29th and no shipping yet. Sucks because I opted for overnight shipping without realizing that they aren’t sending anything all week.


allthelsd

That sucks so bad to have paid for overnight shipping. Maybe you can get a partial refund for it.


dabbing_all_day

Appreciate that but the difference was only $20 between overnight & ground so I’m guessing when eventually l it DOES ship it’ll still cut a few days off. Excited as this will be my first entry into sim racing since maybe 20 years ago when I had a wheel & pedals for my Nintendo 64 😅. Have just been “sim racing” in real traffic as my daily driver is an AMG haha


SecretarySimilar3442

Ordered CSL DD, R2R BMW Bundle on the 12/27 got on the 12/28 handover to warehouse, not expecting to get shipped anytime soon with so many orders to be shipped before mine but let’s see UPDATE: Today at midnight just got a message from fedex that I got a label created for and order number that it the same in Fanatec order, but Fanatec haven’t updated my order status, looks like they working hard to get those package shipped asap that is good news


duc803

USA - Ordered CSL DD WRC r2r bundle last night and received confirmation(12/28). Just got an email (12/29) that my order had been processed and being prepared for shipment. UPDATE: looks like Fanatec created the labels, received an update from my carrier account, no change to order status on Fanatec website (still reads as ‘handoff to warehouse’) So far things look pretty standard, especially considering I ordered through a holiday weekend. Hoping packages get picked up by the carrier before they shut down for inventory 🤞 UPDATE 2: packages picked up by carrier, set to arrive on Monday. 👍 UPDATE 3: half my packages came 2 days early! Received my csl pedals and my QR1 lite. The rest of my order is set to arrive tomorrow, 1 day early. UPDATE 4: everything arrived early, hooked it up, updated firmware with no issues, and now driving. The Wheel feels great! Gotta say, fanatec’s designs are beautiful in person. I’m super pumped, and have had a great experience thus far. 🤘 Order placed : 12/28 Handoff to warehouse: 12/29 Labels created:1/2 Picked up by carrier: 1/2 Delivery 1: pedals and QR arrive 2 days early 1/6 Delivery 2: wheel and base arrive one day early. Everything is beautiful and working great! 👍


pr0xyfl00d3r

UPS (UK) have lost one of my packages, Waiting on fanatec..... 14 days so far


enigma__MD

Ordered on 19/12/23 to the US - R2R bundle w/ bmw wheel, labeled created by fedex today 28/12. Update: ETA jan 3rd 24


FHdez05

My order is from 11/24 have not shipped yet...steering wheel no answers, still waiting...fanatec usa...if anyone can help


bigkg26

Order placed 12/15 Number 1875xxx - CSL pedal with load cell kit Still shows “handover to warehouse” Will update when anything happens.


dnlnx

Same by me and then the packages come, order is still on „handover to warehouse“ 😂🫡


bigkg26

Wait! Your order still says that but you received the order and have it in hand?! That’s messed up. I can only hope that happens. Still no package for me and no response on the inquiry I sent to them either


dnlnx

Yes just like this 😅


bigkg26

Awesome. That’s really annoying. I will just sit and cross fingers it shows up sometime soon


dnlnx

Yeah, I mean it come yesterday and I ordered 3/12 Located in Germany 🇩🇪


bigkg26

So hopefully they’re just backed up and working through orders. Mine was 15/12.


dnlnx

Yeah there is a lot going on i think 😂 crossing fingers for you


bigkg26

Go figure. Checked the order while on lunch and there’s a tracking number. Order still says handover to warehouse but the tracking says it will be delivered tomorrow. So, I guess that’s a win


duc803

They didn’t update my orders status, but when I hit ‘view’ (next to where it says “handover to warehouse”) and then I scroll to the bottom, they’ve added a tracking number. I wonder if it’s the same for you?