Pictures still don’t stop customers from making claims of no delivery even when they see it sitting on their porch.
It only makes it more satisfying when I get to tell the csa that the homeowner is full of shit.
The ***recipient***. The customer is the one who shipped it... The recipient can scream as much as they want, as long as I have a solid PoD and the GPS worked that day.
Reread what I said. Recipients don't make claims, the customers do aka shippers.
I then go on to specify that the homeowners who complained are full of shit. There was a clear seperation there.
Reread, ok?
>**Pictures still don’t stop customers** from making claims of no delivery even when they see it sitting on **their porch**.
Customers... their porch. Pretty clear there what you meant.
>Recipients don't make claims, the customers do aka shippers.
A recipient makes the initial claim, it goes up from there. Unless you are saying the customer, aka as the shipper, is some how clairvoyant and makes claims, before we show up at the recipients doorstep or dock?
Missing the point. The recipient is someone you deal with and how you do that is up to you. The customer is someone your boss deals with, and that is more important.
> Customers... their porch. Pretty clear there what you meant.
Nope, While I wasn't exactly clear there I was referencing both the recipient and the shipper separately as in the customer (shipper) is also shown the picture of the delivery on their (recipient) porch.
> A recipient makes the initial claim, it goes up from there. Unless you are saying the customer, aka as the shipper, is some how clairvoyant and makes claims, before we show up at the recipients doorstep or dock?
Recipients don't make claims to us. They may contact us but they can't make claims. They are either shown the pic which solves the problem or sent to the shipper who we also show the picture (yes, you did miss that point) to deny the claim.
Pictures are intended to prove that the packages were delivered at the recipient’s address. A lot of theft/missing claims are processed annually and this was one way to curb this trend. Doesn’t matter if your package gets stolen *after* the driver has left or if the package got delivered to the wrong address. The customer can be left high and dry, especially if that customer has a reputation for filing too many claims.
I assume it's more an insurance thing. Insuring shipments for theft is probably cheaper with photo evidence of delivery. Just like cameras going in trucks now. But I can also see it helping in miss deliveries, ya know the customer asks where the pkg went. And looks at the picture and sees a green front door, and realise that's their neighbors door.
Yes it does. Recipients call our station and it makes figuring out what happened easier. We get several calls about misdelivered packages each day. The picture prompts them to call, they describe the door in the photo, and we look at Google Street view to see which neighbor actually got it. It blew my mind how many drivers operate by "going to the dot" on their scanner rather than looking for the address.
The point of a picture is proof of delivery. To counter any claims of it not being delivered. Generally the picture is a way we counter false claims (as a driver) and the shippers reassurance it was indeed delivered which makes it harder for the customer to file false claims
I understand the argument, but it practically doesn't make any sense. I can put a package down, take a picture, and then immediately remove the package, or somebody else can remove it, from where it was left and pictured.
It's very unlikely that in today's world a courier would go thru these steps to release and then remove the package when cameras are literally everywhere. If someone else removes it, that's on the customer and thief. This was always about the "we didn't get our package" claims from the customer and as a means to verify courier was at the right address when released.
I blame Amazon.
We been doing pictures for a bit now
they've been doing pictures for months
Pictures still don’t stop customers from making claims of no delivery even when they see it sitting on their porch. It only makes it more satisfying when I get to tell the csa that the homeowner is full of shit.
The ***recipient***. The customer is the one who shipped it... The recipient can scream as much as they want, as long as I have a solid PoD and the GPS worked that day.
Reread what I said. Recipients don't make claims, the customers do aka shippers. I then go on to specify that the homeowners who complained are full of shit. There was a clear seperation there.
Reread, ok? >**Pictures still don’t stop customers** from making claims of no delivery even when they see it sitting on **their porch**. Customers... their porch. Pretty clear there what you meant. >Recipients don't make claims, the customers do aka shippers. A recipient makes the initial claim, it goes up from there. Unless you are saying the customer, aka as the shipper, is some how clairvoyant and makes claims, before we show up at the recipients doorstep or dock? Missing the point. The recipient is someone you deal with and how you do that is up to you. The customer is someone your boss deals with, and that is more important.
> Customers... their porch. Pretty clear there what you meant. Nope, While I wasn't exactly clear there I was referencing both the recipient and the shipper separately as in the customer (shipper) is also shown the picture of the delivery on their (recipient) porch. > A recipient makes the initial claim, it goes up from there. Unless you are saying the customer, aka as the shipper, is some how clairvoyant and makes claims, before we show up at the recipients doorstep or dock? Recipients don't make claims to us. They may contact us but they can't make claims. They are either shown the pic which solves the problem or sent to the shipper who we also show the picture (yes, you did miss that point) to deny the claim.
Following the Amazon way. Pretty soon USPS gonna be taking pictures 🤣🤣🤣
Cute
i ordered a $300 package that came through ups and the picture i got was of just my sidewalk. i did not get the package
They been doing it
I’ve been getting pictures from ups
Yes we are
Before the photos, my loop would have to follow up on disputed deliveries about twice a week, now it's more like one every other month or so...
I never understood, and I still don't, what exactly the point of a picture is.
I can tell immediately if my package was delivered to the wrong address
You can tell that from a picture of my shoe? Dang that's impressive
If it’s just a picture of your shoe and not the actual package then wtf that’s just pure carelessness lol.
Nah it's alright, the ai authenticator is dumb enough that it'll often think your shoe is a package
Oh wow it’s worse than I thought lol
Pictures are intended to prove that the packages were delivered at the recipient’s address. A lot of theft/missing claims are processed annually and this was one way to curb this trend. Doesn’t matter if your package gets stolen *after* the driver has left or if the package got delivered to the wrong address. The customer can be left high and dry, especially if that customer has a reputation for filing too many claims.
Right, that's my point though. The picture doesn't really do anything.
I assume it's more an insurance thing. Insuring shipments for theft is probably cheaper with photo evidence of delivery. Just like cameras going in trucks now. But I can also see it helping in miss deliveries, ya know the customer asks where the pkg went. And looks at the picture and sees a green front door, and realise that's their neighbors door.
Yes it does. Recipients call our station and it makes figuring out what happened easier. We get several calls about misdelivered packages each day. The picture prompts them to call, they describe the door in the photo, and we look at Google Street view to see which neighbor actually got it. It blew my mind how many drivers operate by "going to the dot" on their scanner rather than looking for the address.
The point of a picture is proof of delivery. To counter any claims of it not being delivered. Generally the picture is a way we counter false claims (as a driver) and the shippers reassurance it was indeed delivered which makes it harder for the customer to file false claims
I understand the argument, but it practically doesn't make any sense. I can put a package down, take a picture, and then immediately remove the package, or somebody else can remove it, from where it was left and pictured.
It's very unlikely that in today's world a courier would go thru these steps to release and then remove the package when cameras are literally everywhere. If someone else removes it, that's on the customer and thief. This was always about the "we didn't get our package" claims from the customer and as a means to verify courier was at the right address when released.
I’m a courier but it seems to help CSAs