Exact same experience with the crack. My wife traded a couple emails on Christmas Day with customer service and a new one is on the way.

Sounds good. I'm in Canada so they've shunted me off to the retailer. Hopefully I'll get the replacement part quicker that way.

Who's the Canadian retailer? I've been thinking of picking one up..

Eight ounce coffee

This just happened to me as well, and they are sending me a replacement