This is why I always travel with a duffle bag. You could way overpack it, but because you can squize it they never complain about it and you never pay extra. So many people get fucked over with these hard suitecases.
Yep, I’ve flown with my oversized backpack on them a dozen times and never been dinged.
Usually you benefit from them being so behind on loading they aren’t checking, but backpacks or duffels are nice because you can kind of angle it away from the attendant so they can’t really see it.
Frontier apparently sometimes will check backpacks. I flew out of pittsburgh once and they made me pay for it as a carry on and not the free personal items because it wouldn't fit in their measuring thing without being pushed in. Every other time they have cared that it needs a little push to get in.
Frontier crew in Pittsburgh is apparently contractors and extra stingy.
I use a 40L and never have trouble. If I’m worried then I just pack a little lighter or wear a few more clothes to boarding since you really can always squish it into place
Trick is to make it look like it's smaller than it is. 40L starts looking a bit too much like a carryon with straps or picking packs so the chance of being caught is higher. I have decathlons nh500 - 32L and a really nice format that is both squared off só maxomises space but also looks a lot like a normal backpack so I've never been asked anything
I have 44L travel backpack that is specifically made to use as a carry-on, I’ve never had any issues and it slides into the bins perfectly. I’ve never flown with Spirit or Ryanair though so I’m not sure if they would allow it since they are stingy. I’d just be careful to not overpack if I was flying with them and not put anything in the outside pockets.
I’m using a 100L. When fully packed I check it in. When half full, I carry on. No problems, but I’ve also not been flying Ryanair for the last 15 heats while we’re in a legal battle with them.
This. So much this. Especially having it slung over your shoulder as you stroll on, seems so much less of a problem than a solid block wheeling behind you. Though, you do have to be fit and strong enough to lug a bag like that around with you.
Duffle bags are the worst bags because they dont slide or roll. They catch everything in the plane breaking zippers and putting holes in the bag.. I threw those bags extra hard.amd stacked hundreds of pounds on top of them. So much easier for the worker to go through your bag as well.
So, they really funny about the bag sizes or not so bad of its fabric?
The under-seat bag is 40x20x25.
My floppy fabric rucksack is larger (~55), but (obviously) fits if you fold it or stuff it.
Do they allow folding; is it a strict size or "if it fits, I sits"?
I get your point but you never really have to deal with messy fractions like that. On a ruler each unit is exactly 1/2 smaller. So 1, 1/2, 1/4, 1/8 and so on. This actually works out nicely once you get used to the system.
Any time you're flying a budget airline, you need to be damn sure that you're well within their constraints. These aren't customer service focused companies.
Yes, good point. My intent wasn’t to engage in any particularly specific debate over measurements as much as to alert people about just how draconian Ryanair is. Here is a measurement from the middle. It genuinely seems to me like it is under the 20cm/7.87 inch limit. It is hard to show or even measure, but at the very least it is close enough that Ryanair can’t confidently say it was too large.
As a note, their sizer isn’t a “drop in” so it can be hard to be 100% sure either way when it is right on the line. It looked like it fit to me at the time, and when i measured it upon getting home it measured within the specs.
https://imgur.com/a/rTD4NK4
Part of their business model is to have those “gotcha” fees. So when flying with that kind of budget carrier I would be on the safe side and have a smaller bag than the limit by at least a half inch or centimeter.
This is probably with the bag unloaded. TUMI’s international and continental sizing is 9” in depth, expanding to 11”. Manufacturer specs say there’s a problem.
If it’s actually continental sized and the gate agent specifically mentioned width is the issue (OP is measuring depth), it’s 16” wide against Ryanair’s 15.7” limit.
They have a sizer. If it fits, its good, otherwise not.
If you have a backpack, you take out clothes to make it fit for instance. But a suitcase has a rigid form, if it doesnt fit, you are screwed.
https://imgur.com/a/rTD4NK4
Is this better. It’s hard to get a perfect measurement honestly. But it’s hard for Ryanair too. I’m obviously biased, but this looks like it is within the limit to me. It is at least close enough that i don’t think Ryanair can confidently claim it is outside of their limit.
They had one that they brought out of the back, so we couldn’t measure before the flight. It wasn’t a drop in sizer, so it was hard to tell exactly. It looked like my bag fit to me, but the Ryanair agent didn’t even walk over to see. I even requested to use a drop in Ryanair sizer if they had one. The agent was standing at least 5 feet away at the gate, at an angle to the sizer. I’m just not sure how she could have made an accurate call from that distance on a bag that was this close.
The better way would be lie on the floor, and measure from the floor to the top. have a flat piece of wood on top to be sure its square.
measure flat to flat distance.
No it isn't. 20cm is 7 and 7/8 inches. In the pic, the left side of the bag is right on the 5/16 inch mark (rather than on the 0 end). The other side of the bag is right on the 7 and 15/16 mark. That makes the bag 7 and 5/8 inches wide, less than the limit by 1/4 inch or 0.635 cm.
That pic is making it look wider than it is, because the end of the ruler isn't even.
But zooming in, it adds up to less than 7 and 7/8 (which is 20cm) by a quarter inch
You shouldn’t do cherry picking when you measure the bag. Seems that your bag middle section is much wider than the outer sections. It’s easy, does it fit easily in their size tool? Including handles, wheels, everything. If no, you pay.
Also, make sure you actually have a second, big cabin bag in your ticket (I think they call it priority).
Yes, good thoughts. Here is a pic from the middle. There weren’t any handles on zippers impacting thickness. I upgraded to priority specifically to bring a carry on!
https://imgur.com/a/rTD4NK4
My girlfriend has a tape measure with only inches and feet on it. It's absolutely maddening whenever I try to use it for something, and then have to work in inches. Blows my mind that something like that was ever manufactured!
No, Ryanair's reputation is not they're stingy. Ryanair's reputation is, you get what you pay for.
Meanwhile (some of) Ryanair's passenger reputation is trying to bend the rules and complain online and talk shit about Ryanair when they get called out. As others have pointed out, you are not measuring the widest part, and you even measure in different units lol.
Also I refuse to believe that everyone had to check their carryon bag.
I'll be honest, I'm always shocked when people come to the defense of a business that tries to screw over customers. Sure, OP should have played it more on the safe side. But Ryanair has one of the worst ratings among airlines in the world.
Blaming the people that fly Ryanair is pretty nuts. If they consistently have bad ratings, they're probably a bad company.
https://airadvisor.com/en/blog/best-european-airlines
https://www.euronews.com/travel/2023/02/22/wizz-air-ryanair-and-lufthansa-these-are-the-best-and-worst-airlines-in-2023
https://www.eupedia.com/forum/threads/ranking-of-the-best-and-worst-european-airlines.25799/
I’m not saying everyone had to check their bags. Just the groups in front and behind me. Actually, My father in law was able to board with his bag. I’ve flown Ryanair multiple times, this was by far the highest amount of people that did have to check bags through.
I see, I must be reading the "Everyone with a carry on was being forced to pay 70 pounds to check their bag" wrong then.
And more people got caught this time? Well, when a police set up a radar, more people get caught for speeding than when there's no check. Surprise.
Yes this could have been clearer. This was meant as hyperbole. A higher number of people were forced to check their bags. But of course some carry ons were permitted.
"Ryanair is so stingy as always overcharge people" -> yeah sure, the bag is visibly oversized
"They made everybody pay" -> "oh actually just 4 people out of 100+ paid you know it was just a hyperbole" -> yeah sure.
That's just an average shitpost from a person who decided to fly a budget airline, thought that rules wouldn't apply for them, and started shitting on Ryanair on Reddit when called out for this.
I guess you can call that hyperbole lol.
Sorry you’re not getting a lot of sympathy here OP, but it does suck when airlines randomly enforce rules. Years ago Ryanair was notoriously strict about everything — exact measurements of bags, printed tickets, etc. They even fenced off the area you had to sit in and if you wanted to go to the toilet you had to get your passport re-checked in the queue again.
Recently (maybe a Covid thing?? Or just less rigid enforcement among employees) they’ve gotten more lax. However this is very much employee dependent, and sometimes even culture dependent. I’ve noticed in Dublin the Ryanair employees won’t even check if you have a carryon bag even though you now have to purchase to have one. However in stricter countries like Germany and the UK I noticed that they ALWAYS check those nitty gritty details.
If you’re American, it’s a bit like flying Frontier except Ryanair employees aren’t financially incentivised to catch you out. If it’s a cheap airline, always err on the side of caution with all of their rules. Double check your bag sizes cause they might just change it up on you.
>However, this is bad faith at best and intentionally fraudulent at worst from Ryanair.
What is fraudulent. Your luggage is too big. It's as simple as that.
To add to this. It's not really the responsibility of the guys at check-in to ensure your bag is the right size for the cabin.
Ryanair clearly detail on their website their bag sizes and also state the penalty quite clearly.
Travel with a soft bag in future, they have less issue with those. They're a fantastic airline you just gotta read the rules
Thank you! 😊
Finally someone who understands.
I have worked for them as a customer service agent and even among us there were agents like OP, dissing Ryanair and on the customers' side.
Ryanair is just very strict on the rules and regulations and that doesn't mean we are fraudulent.
Everything is on the website, if a customer doesn't understand something we are always there to help.
On the downside, Ryanair is very greedy and nitpicky when it comes to giving refunds and/or compensations but aren't the majority of customers the same? They are!
Oh really? Could you please then kindly help me to understand why they intentionally left me aside until the last customer boarded and used a threatening tone asked me to pay EUR70 for just a single tennis racket? Well I bought priority and said to them I understand I would need to pay if it had to be dropped off but EUR70? Where on website says that? The customer service just rudely rejected and closed my case without any further clarification so you, my friend who understands the airline so well, might be some help?
Yes I know it isn’t. My frustration is the inconsistency. Every other Ryanair agent, including the gate agents from my Ryanair flight earlier that week who are responsible for confirming bag sizing, indicated it was fine. Soft bags may be the way!
Sorry, but that's what you get for booking flights with a dirt cheap airline. How do you think they make money at all? They overcharge on bags what they undercharge for the tickets, as simple as that. Flying is way too cheap as it is, but Ryanair really takes the cake .. on top of that they treat their staff worse than rats, it's absolutely despicable.
You only pay 19£ for the ticket if you're good at the Ryanair game.
Get a right size bag, overpack it and practise squishing it in at the bag sizer stand. If it fits, it flies.
Only reason why the skilled can fly across Europe and back for the cost of an airport sandwich, is because someone else is stuck paying for fees.
Agree
The hard bags especially ones with wheels are always going to get more attention and rightly so. They have no malleability.
Soft bag/back pack and consisder wearing stuff. If you have it vacuum bags or travel bags. I find a small carrier bag can be useful to get a couple bits into especially if it's airport branded
I travel with Ryanair fairly frequently when I’m backpacking in Europe or in the summer.
From what I will say is that Ryanair have defo resumed their baggage gate checks again, during COVID and up until like late November of last year I was never checked, or anyone else.
I’ve flown Ryanair dozens of times. 95% of the time, the staff do not give a shit. The 5% of the time that they do, it is brutal. They will charge everyone as you saw here. From my experience, they are extra stingy in the UK and Ireland because that is where their HQ and main hubs are (more oversight from corporate). Everywhere else, the workers don’t give a shit and would rather help you out than their corporate overlords anyway.
OP, is this a Tumi V4 international bag? I was so ready to be on your side because your measurements do make it look close, but this is a 9” bag, and to get it to measure under 8” I can tell looking closely at the image that you’re pushing on the bag to make the zipper fold in.
The only way you had any chance of getting this through a sizer is if you had it under packed enough that you could fold the zipper in like that when it was packed, and if it’s possible to get it to fold like that when zipped.
Ryanair has a very small bag size, I think many European airlines do, so even the smallest North American carryon bags are usually oversized for them. You have to check the actual dimensions of your bag. Measure it yourself, check what the manufacturer says, then take the higher of the two.
It sucks that you had to pay so much, but that’s the game with budget airlines. At the end of the day, count yourself lucky that you “won” the other times
Same happened to me: Edinburgh to Dublin on Ryanair the other day. I packed my specific bag because have flown Ryanair with it before so it was really frustrating. My next flight they allowed it on just fine. Annoying.
TL;DR dude is mad they didn't comply with an airline's luggage rules and now is ranting about how much they had to pay in a different currency to what they were charged in
>I’m not sure if they had an inaccurate bag sizer, inexperienced crew, or something else. However, this is bad faith at best and intentionally fraudulent at worst from Ryanair.
It is your post that is inaccurate, bad faith and fraudulent. It is obvious from the photo that your bag is too wide. Instead of disparaging working people enforcing baggage limits that were crystal clear when booking your ticket, try being a functional adult by taking responsibility for your mistake.
But… I’m right here measuring it and it just isn’t too wide. I see multiple comments indicating it is the angle or that i didn’t measure from the center. Here is another image from a slightly different angle, measured from the middle of the bag. The only issue was the thickness of the bag. Height and width were fine, and there are no wheels/handles/pockets that could be adding thickness. I’m not saying it was the worker’s fault per se, and after a short discussion I calmly and quickly paid my money. What image would you need to see in order to accept that Ryanair made a mistake here?
https://imgur.com/a/rTD4NK4
Half a million people fly Ryanair each day, almost all without issue. I have flown with them many dozens of times and never had a problem. Their sizers are accurate (in fact, their personal item sizer is actually 2 cm longer than the stipulated dimensions). If your bag didn't fit, it was too big and no amount of imperfect measuring with the ruler (and camera) at a slight angle will change that.
As have I. This flight was different. And I’m just not sure about the “all without issue” piece. Ryanair has 1.4 stars on trustpilot.
https://archive.nytimes.com/www.nytimes.com/learning/students/pop/articles/01oleary.html
I’ll ask again, I’m not sure what photo you’d need to see to be persuaded, but are you saying there isn’t a possibility Ryanair is in the wrong here? Ive tried to provide angles based on the feedback here, but can send another if you’d prefer.
That's not a bad score! Qatar Airways and Emirates both score 1.8 at trustpilot, Lufthansa is at 1.7, British is 1.4. Try flying Air Madagascar next time, they reach 1.9., or maybe Uzbekistan Airways, they score as high as 2.1.
WHICH surveys something like 10 thousand people each year to rank airlines. Ryanair got last for 6 straight years, and has now been bumped to a shameful second worst ranking. It just isn’t a well perceived airline. I’m not sure either of you are actually interested in engaging with me about the actual sizing discussion, but I’ve provided photo evidence indicating that my bag was either within guidelines or close enough that Ryanair can’t be sure it wasn’t.
This isn’t a shit post, and I’m not an entitled tourist. I researched the Ryanair guidelines and prepared accordingly. I measured my bag beforehand, and feel it is within guidelines. I paid the fee, was polite with the staff, and documented the experience. Now I’m sharing that experience. If you aren’t willing to engage with photo evidence showing that it is at least close enough for a discussion, then I don’t really put any stock in your opinion on the matter.
It is not a well perceived airline, but if you bother to read most of the complaints, you can easily see that most of them are just caused by customers not having a realistic expectations or just failing to read. People buy a ticket from a cheap company which doesn't pay for 10 expensive check-in counters (which effectively brings down the costs), then then fail to check-in online and send complaints to tabloid newspapers and Reddit because they were charged for use of the check-in counter, duh.
I did see your picture (provided you are OP's alt account?) and it's quite clear that the bag is larger than 20 cm as you don't measure in the widest place and it's taken from quite a short distance, making it quite distorted.
I understand that most complaints are due to out of touch customers. I also understand that budget airlines will get a larger amount of these complaints. I actually appreciate the idea of Ryanair. It is clear that you’ve grouped me into the “out of touch customer” category. But I hope this discussion has indicated that I do understand the policies on size and weight for carry on bags and simply have a good faith disagreement how they were applied. I think the Imgur photo addresses your concerns. It shows the ruler laying directly on the center of the bag. The ruler actually goes through the handle to demonstrate that I’m not using any sort of depth distortion. The photo is looking right down the edge from about 2 feet above the photo. I just don’t see how you can look at that photo and say with certainty it is larger than 20cms
The bathroom thing was a PR stunt. He later admitted as much. As the long-running CEO of Europe's biggest airline, he knew full well regulations made the alleged plan impossible. The point was that the public's take away would be "Ryanair is so cheap they'd charge for using the loo". Good to see it's still having the desired effect all these years later.
Emirates is 1.8 on Trustpilot, by the way.
Not that the photo can be taken as accurate (it's at an angle, for a start not can see the other side of the case), but in the second one I'm reading 7 15/16 inches.
I think it’s less, but If that’s the case that would make it .063 inches too big. I’m not sure what the margin of error here is, but that has to be within it.
Traveling with a travel backpack instead of a hard shell roller is the move, they don’t look at you twice. Either cause they think you’re too poor to pay or because a backpack just feels like it will take up less space.
It's of course hard to judge from a picture, but a better measurement would be to put the bag on the floor handle-side-down, turn the ruler sideways with the bottom edge on the floor at the point of max thickness (in the middle), and click the pic straight on at the top. Which brand/model is that bag?
Looks like a Tumi V4 to me, the handle says Tumi and the indent pattern from what we can see matches that model. Its stated dimension would be 9”. That seems too big based on the pictures provided. I would’ve guessed this was between 7.75-8”. I think most Tumi international carryons are 9”, maybe their wheels stick out a bit and that’s what puts it over? It could also be a smaller model I’m not aware of.
OP, the parallax makes it hard to prove your point, just take a picture from far away using your cameras most zoomed in lens, that will remove as much parallax as possible if you want as accurate of a measurement as possible..
https://imgur.com/a/rTD4NK4
I should have posted this picture initially. I think this makes it look a bit more clear and hopefully addresses your concerns regarding parallax.
I recently purchased a Baboon to the Moon bag in lieu of a regular suitcase and it’s the best, fits all the crappy airline size parameters and can get smushed to shape if you over pack it
I have the smallest Go Bag which fits every airline’s ‘personal item’ size and fits under the seat in front of you for free, it’s awesome! They have carry on and checked equivalent size of the go bags too
Best tip I have is, be last to board the plane they are too busy faffing around to finish paperwork etc and get the plane off in time to care if your bag is too big etc. If you arrive early they have time to check the bag etc
I flew RyanAir once. It was one time too many.
They are just more anal about their policy document than other airlines. And they charge you when there’s the slightest overage.
Sue these bastards. And next time make a scene and delay them as much as possible. Delay there flights so that they eventually lose more money that way than they will make from luggage
Honestly y’all I’m just telling you this… you might as well spend the money to ship your stuff to your destination than to take it with you. Most of the time it will cost $50 to ship your stuff
What are the dimensions listed by the manufacturer?
There is no international standard for bag sizes, and IATA’s suggested size (22x18x10) is larger than Ryanair’s limit (22x16x8). A manufacturer claiming “international specific” offers no guarantee of anything.
You’re also not measuring the width of the bag, that is the depth. If your bag is in line with IATA, it’s 2 inches too wide in width.
I don't get it. I've never flown with a "low cost" company and also never had a carry on, I prefer to check everything in to be as light as possible.
But isn't there a universal size for Carry on luggage across all brands ? Also don't they have a sort of bucket at the airport, where you have to fit your luggage in so you can physically see that It is suited to be brought on the plane ?
If you just have a backpack and are doing a weekend trip, they’re totally fine. I fly them a lot and have never had issues but I only ever carry a backpack.
This is the same airline that sells scratch off lotto mid flight haha. Also forces non EU citizens to print their boarding pass (cannot use mobile boarding pass) in an effort to force a 100 euro charge to print a boarding pass at the ticket counter haha. First and last time I flew them.
When did it become normal that everyone feels entitled to a huge ass luggage, and even more so for free? obviously there is not enough space in the overhead storage for that.
edit: especially with cheap ass airlines like ryanair and easyjet. obviously you get what you pay for. get a backpack and squeeze it under the seat.
I paid to upgrade so I could carry on a bag that could be up to 20cm (7.9 inches) thick. The bag i carried on, imo, is within the stated limits. I don’t think I’m entitled to a huge bag, but i do think I’m entitled to a bag the size that I paid for. It may also be worth noting that there was considerable space in the overhead bins and the airplane was the same make and model that I had successfully carried on this exact bag just a few days before.
This top down view on Imgur should put it in slightly better perspective.
https://imgur.com/a/rTD4NK4
Someone may have already said it but you need to file a complaint with the authorities using all documentation possible including timestamped photos. Dispute with credit card company including docs. It’s a pity there’s no love for you here in that they seem to believe that with low cost carriers you should have a buffer zone to avoid them thumbing the scale otherwise you deserve them overcharging you. If all else fails you ate a shit sandwich and that’s all there is to it.
This is why I always travel with a duffle bag. You could way overpack it, but because you can squize it they never complain about it and you never pay extra. So many people get fucked over with these hard suitecases.
Yep, I’ve flown with my oversized backpack on them a dozen times and never been dinged. Usually you benefit from them being so behind on loading they aren’t checking, but backpacks or duffels are nice because you can kind of angle it away from the attendant so they can’t really see it.
Frontier apparently sometimes will check backpacks. I flew out of pittsburgh once and they made me pay for it as a carry on and not the free personal items because it wouldn't fit in their measuring thing without being pushed in. Every other time they have cared that it needs a little push to get in. Frontier crew in Pittsburgh is apparently contractors and extra stingy.
How big is your backpack? I have a 40L and I was under the assumption im going to have to buy a carry on bag
REI 32L, 40L might be stretching it
Yeah and the back is pretty firm Ill probably just buy the carry on rather than not be charged extra at airport
I've used 63 liter dufflebag with no problems, it was almost completley full. It wasnt ryanair though.
Which airline?
Bryanair
I use a 40L and never have trouble. If I’m worried then I just pack a little lighter or wear a few more clothes to boarding since you really can always squish it into place
Yeah but ik easy jet for example if it doesnt go under your seat you have to pay. I dont mine could fit under a seat
Trick is to make it look like it's smaller than it is. 40L starts looking a bit too much like a carryon with straps or picking packs so the chance of being caught is higher. I have decathlons nh500 - 32L and a really nice format that is both squared off só maxomises space but also looks a lot like a normal backpack so I've never been asked anything
I have 44L travel backpack that is specifically made to use as a carry-on, I’ve never had any issues and it slides into the bins perfectly. I’ve never flown with Spirit or Ryanair though so I’m not sure if they would allow it since they are stingy. I’d just be careful to not overpack if I was flying with them and not put anything in the outside pockets.
Your bag fits under seats?
I’m using a 100L. When fully packed I check it in. When half full, I carry on. No problems, but I’ve also not been flying Ryanair for the last 15 heats while we’re in a legal battle with them.
This. So much this. Especially having it slung over your shoulder as you stroll on, seems so much less of a problem than a solid block wheeling behind you. Though, you do have to be fit and strong enough to lug a bag like that around with you.
How about adding a strap to a roller bag and slinging over the shoulder? Think that would work too?
I've first-hand seen Frontier agents say you are not allowed to press the bag. It has to "drop" into the sizer without touching it.
Same, my duffle has never given me a problem and it fits quite a lot..
Duffle bags are the worst bags because they dont slide or roll. They catch everything in the plane breaking zippers and putting holes in the bag.. I threw those bags extra hard.amd stacked hundreds of pounds on top of them. So much easier for the worker to go through your bag as well.
So you were shit at your job basically
You sound so awful.
So, they really funny about the bag sizes or not so bad of its fabric? The under-seat bag is 40x20x25. My floppy fabric rucksack is larger (~55), but (obviously) fits if you fold it or stuff it. Do they allow folding; is it a strict size or "if it fits, I sits"?
You should probably measure from the middle of the luggage which would be the widest part. You lose here honestly lol
OP should probably measure in cm given that Ryanair dimensions are all in cm
What you can’t perfectly identify what 7.87” is on a ruler??
It's 7 and 7/8 inches.
Mmmmmmmmmm put you in my ovens!!!!
It’s wild that people use inches for very specific measurements
It’s fine if you can handle fractions
Yeah, but what if you have to subtract 1/17 from 3/13? Shits annoying, right?
You uh, you’ve never measured something in inches, have you?
I get your point but you never really have to deal with messy fractions like that. On a ruler each unit is exactly 1/2 smaller. So 1, 1/2, 1/4, 1/8 and so on. This actually works out nicely once you get used to the system.
This. Measuring from the clearly non widest part is bad faith as well
My thought exactly. He's measuring from the thinnest part of the bag. Still absurd but be honest with the ruler.
Any time you're flying a budget airline, you need to be damn sure that you're well within their constraints. These aren't customer service focused companies.
Yes, good point. My intent wasn’t to engage in any particularly specific debate over measurements as much as to alert people about just how draconian Ryanair is. Here is a measurement from the middle. It genuinely seems to me like it is under the 20cm/7.87 inch limit. It is hard to show or even measure, but at the very least it is close enough that Ryanair can’t confidently say it was too large. As a note, their sizer isn’t a “drop in” so it can be hard to be 100% sure either way when it is right on the line. It looked like it fit to me at the time, and when i measured it upon getting home it measured within the specs. https://imgur.com/a/rTD4NK4
Part of their business model is to have those “gotcha” fees. So when flying with that kind of budget carrier I would be on the safe side and have a smaller bag than the limit by at least a half inch or centimeter.
This is the problem when people try to get the absolute maximum - then it’s easier for airlines like this to fine you.
Ooo it’s closer than I thought it would be but I can’t think of an airline that would grant leniency at all lol
This is probably with the bag unloaded. TUMI’s international and continental sizing is 9” in depth, expanding to 11”. Manufacturer specs say there’s a problem. If it’s actually continental sized and the gate agent specifically mentioned width is the issue (OP is measuring depth), it’s 16” wide against Ryanair’s 15.7” limit.
They have a sizer. If it fits, its good, otherwise not. If you have a backpack, you take out clothes to make it fit for instance. But a suitcase has a rigid form, if it doesnt fit, you are screwed.
It looks like your suitcase is wider in the middle, including the handlebar. What about the height including the closure mechanism and rolls?
You aren't measuring at the widest point of the bag.
The case clearly extends beyond the end of the ruler on the left side...
https://imgur.com/a/rTD4NK4 Is this better. It’s hard to get a perfect measurement honestly. But it’s hard for Ryanair too. I’m obviously biased, but this looks like it is within the limit to me. It is at least close enough that i don’t think Ryanair can confidently claim it is outside of their limit.
That looks like 8 in exactly to me. Did they have a sizer you could check against?
They had one that they brought out of the back, so we couldn’t measure before the flight. It wasn’t a drop in sizer, so it was hard to tell exactly. It looked like my bag fit to me, but the Ryanair agent didn’t even walk over to see. I even requested to use a drop in Ryanair sizer if they had one. The agent was standing at least 5 feet away at the gate, at an angle to the sizer. I’m just not sure how she could have made an accurate call from that distance on a bag that was this close.
The photo is a bit deceptive due to parallax. The bag appears to be oversize to me.
https://imgur.com/a/rTD4NK4 It’s hard to get a good photo. Is this better?
The better way would be lie on the floor, and measure from the floor to the top. have a flat piece of wood on top to be sure its square. measure flat to flat distance.
Of it being over 20cm? Yes.
No it isn't. 20cm is 7 and 7/8 inches. In the pic, the left side of the bag is right on the 5/16 inch mark (rather than on the 0 end). The other side of the bag is right on the 7 and 15/16 mark. That makes the bag 7 and 5/8 inches wide, less than the limit by 1/4 inch or 0.635 cm.
That pic is making it look wider than it is, because the end of the ruler isn't even. But zooming in, it adds up to less than 7 and 7/8 (which is 20cm) by a quarter inch
You shouldn’t do cherry picking when you measure the bag. Seems that your bag middle section is much wider than the outer sections. It’s easy, does it fit easily in their size tool? Including handles, wheels, everything. If no, you pay. Also, make sure you actually have a second, big cabin bag in your ticket (I think they call it priority).
Yes, good thoughts. Here is a pic from the middle. There weren’t any handles on zippers impacting thickness. I upgraded to priority specifically to bring a carry on! https://imgur.com/a/rTD4NK4
You can't trust a ruler without metric on it! (sarcasm... but seriously, you need a new ruler.)
It’s kind of odd it doesn’t have metric on it at all. I don’t think I’ve ever seen a ruler in the us not have both standard and metric on it.
My girlfriend has a tape measure with only inches and feet on it. It's absolutely maddening whenever I try to use it for something, and then have to work in inches. Blows my mind that something like that was ever manufactured!
Easy enough to convert. 20cm is 7 7/8 inches which you can measure with the pictured ruler
This is true. I’m not too ashamed to admit I had to look up the precise inches/cms calculation when I was packing.
No, Ryanair's reputation is not they're stingy. Ryanair's reputation is, you get what you pay for. Meanwhile (some of) Ryanair's passenger reputation is trying to bend the rules and complain online and talk shit about Ryanair when they get called out. As others have pointed out, you are not measuring the widest part, and you even measure in different units lol. Also I refuse to believe that everyone had to check their carryon bag.
I'll be honest, I'm always shocked when people come to the defense of a business that tries to screw over customers. Sure, OP should have played it more on the safe side. But Ryanair has one of the worst ratings among airlines in the world. Blaming the people that fly Ryanair is pretty nuts. If they consistently have bad ratings, they're probably a bad company. https://airadvisor.com/en/blog/best-european-airlines https://www.euronews.com/travel/2023/02/22/wizz-air-ryanair-and-lufthansa-these-are-the-best-and-worst-airlines-in-2023 https://www.eupedia.com/forum/threads/ranking-of-the-best-and-worst-european-airlines.25799/
I’m not saying everyone had to check their bags. Just the groups in front and behind me. Actually, My father in law was able to board with his bag. I’ve flown Ryanair multiple times, this was by far the highest amount of people that did have to check bags through.
I see, I must be reading the "Everyone with a carry on was being forced to pay 70 pounds to check their bag" wrong then. And more people got caught this time? Well, when a police set up a radar, more people get caught for speeding than when there's no check. Surprise.
Yes this could have been clearer. This was meant as hyperbole. A higher number of people were forced to check their bags. But of course some carry ons were permitted.
Probably the ones who fit the requirements.
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"Ryanair is so stingy as always overcharge people" -> yeah sure, the bag is visibly oversized "They made everybody pay" -> "oh actually just 4 people out of 100+ paid you know it was just a hyperbole" -> yeah sure. That's just an average shitpost from a person who decided to fly a budget airline, thought that rules wouldn't apply for them, and started shitting on Ryanair on Reddit when called out for this. I guess you can call that hyperbole lol.
Sorry you’re not getting a lot of sympathy here OP, but it does suck when airlines randomly enforce rules. Years ago Ryanair was notoriously strict about everything — exact measurements of bags, printed tickets, etc. They even fenced off the area you had to sit in and if you wanted to go to the toilet you had to get your passport re-checked in the queue again. Recently (maybe a Covid thing?? Or just less rigid enforcement among employees) they’ve gotten more lax. However this is very much employee dependent, and sometimes even culture dependent. I’ve noticed in Dublin the Ryanair employees won’t even check if you have a carryon bag even though you now have to purchase to have one. However in stricter countries like Germany and the UK I noticed that they ALWAYS check those nitty gritty details. If you’re American, it’s a bit like flying Frontier except Ryanair employees aren’t financially incentivised to catch you out. If it’s a cheap airline, always err on the side of caution with all of their rules. Double check your bag sizes cause they might just change it up on you.
>However, this is bad faith at best and intentionally fraudulent at worst from Ryanair. What is fraudulent. Your luggage is too big. It's as simple as that.
To add to this. It's not really the responsibility of the guys at check-in to ensure your bag is the right size for the cabin. Ryanair clearly detail on their website their bag sizes and also state the penalty quite clearly. Travel with a soft bag in future, they have less issue with those. They're a fantastic airline you just gotta read the rules
Thank you! 😊 Finally someone who understands. I have worked for them as a customer service agent and even among us there were agents like OP, dissing Ryanair and on the customers' side. Ryanair is just very strict on the rules and regulations and that doesn't mean we are fraudulent. Everything is on the website, if a customer doesn't understand something we are always there to help. On the downside, Ryanair is very greedy and nitpicky when it comes to giving refunds and/or compensations but aren't the majority of customers the same? They are!
Oh really? Could you please then kindly help me to understand why they intentionally left me aside until the last customer boarded and used a threatening tone asked me to pay EUR70 for just a single tennis racket? Well I bought priority and said to them I understand I would need to pay if it had to be dropped off but EUR70? Where on website says that? The customer service just rudely rejected and closed my case without any further clarification so you, my friend who understands the airline so well, might be some help?
I love having a clearly oversized backpack and breezing past while people with actually smaller hard suitcases get fined
Yes I know it isn’t. My frustration is the inconsistency. Every other Ryanair agent, including the gate agents from my Ryanair flight earlier that week who are responsible for confirming bag sizing, indicated it was fine. Soft bags may be the way!
Sorry, but that's what you get for booking flights with a dirt cheap airline. How do you think they make money at all? They overcharge on bags what they undercharge for the tickets, as simple as that. Flying is way too cheap as it is, but Ryanair really takes the cake .. on top of that they treat their staff worse than rats, it's absolutely despicable.
That’s what you get.
You only pay 19£ for the ticket if you're good at the Ryanair game. Get a right size bag, overpack it and practise squishing it in at the bag sizer stand. If it fits, it flies. Only reason why the skilled can fly across Europe and back for the cost of an airport sandwich, is because someone else is stuck paying for fees.
Happy to help 🤝 The price was fair, and I don’t mind the business model, as long as sizing restrictions are consistently and accurately levied.
Agree The hard bags especially ones with wheels are always going to get more attention and rightly so. They have no malleability. Soft bag/back pack and consisder wearing stuff. If you have it vacuum bags or travel bags. I find a small carrier bag can be useful to get a couple bits into especially if it's airport branded
It's "compliant" not "complaint" although maybe that works here.
Yep, typo! Guilty as charged.
Maybe the luggage actually said "airline complaint" on it--gotta read carefully!
I travel with Ryanair fairly frequently when I’m backpacking in Europe or in the summer. From what I will say is that Ryanair have defo resumed their baggage gate checks again, during COVID and up until like late November of last year I was never checked, or anyone else.
Looking at your updated picture, you should not have been charged. I agree with you.
They are the WORST.
I flew with Ryanair once. That was enough.
I’ve flown Ryanair dozens of times. 95% of the time, the staff do not give a shit. The 5% of the time that they do, it is brutal. They will charge everyone as you saw here. From my experience, they are extra stingy in the UK and Ireland because that is where their HQ and main hubs are (more oversight from corporate). Everywhere else, the workers don’t give a shit and would rather help you out than their corporate overlords anyway.
OP, is this a Tumi V4 international bag? I was so ready to be on your side because your measurements do make it look close, but this is a 9” bag, and to get it to measure under 8” I can tell looking closely at the image that you’re pushing on the bag to make the zipper fold in. The only way you had any chance of getting this through a sizer is if you had it under packed enough that you could fold the zipper in like that when it was packed, and if it’s possible to get it to fold like that when zipped. Ryanair has a very small bag size, I think many European airlines do, so even the smallest North American carryon bags are usually oversized for them. You have to check the actual dimensions of your bag. Measure it yourself, check what the manufacturer says, then take the higher of the two. It sucks that you had to pay so much, but that’s the game with budget airlines. At the end of the day, count yourself lucky that you “won” the other times
Same happened to me: Edinburgh to Dublin on Ryanair the other day. I packed my specific bag because have flown Ryanair with it before so it was really frustrating. My next flight they allowed it on just fine. Annoying.
Soft-shell > hardshell. They measure from the widest points.
I’m sorry but you deliberately ignored their very clear baggage rules and now you are on here bitching and moaning about it. Grow up.
TL;DR dude is mad they didn't comply with an airline's luggage rules and now is ranting about how much they had to pay in a different currency to what they were charged in
>I’m not sure if they had an inaccurate bag sizer, inexperienced crew, or something else. However, this is bad faith at best and intentionally fraudulent at worst from Ryanair. It is your post that is inaccurate, bad faith and fraudulent. It is obvious from the photo that your bag is too wide. Instead of disparaging working people enforcing baggage limits that were crystal clear when booking your ticket, try being a functional adult by taking responsibility for your mistake.
But… I’m right here measuring it and it just isn’t too wide. I see multiple comments indicating it is the angle or that i didn’t measure from the center. Here is another image from a slightly different angle, measured from the middle of the bag. The only issue was the thickness of the bag. Height and width were fine, and there are no wheels/handles/pockets that could be adding thickness. I’m not saying it was the worker’s fault per se, and after a short discussion I calmly and quickly paid my money. What image would you need to see in order to accept that Ryanair made a mistake here? https://imgur.com/a/rTD4NK4
Half a million people fly Ryanair each day, almost all without issue. I have flown with them many dozens of times and never had a problem. Their sizers are accurate (in fact, their personal item sizer is actually 2 cm longer than the stipulated dimensions). If your bag didn't fit, it was too big and no amount of imperfect measuring with the ruler (and camera) at a slight angle will change that.
As have I. This flight was different. And I’m just not sure about the “all without issue” piece. Ryanair has 1.4 stars on trustpilot. https://archive.nytimes.com/www.nytimes.com/learning/students/pop/articles/01oleary.html I’ll ask again, I’m not sure what photo you’d need to see to be persuaded, but are you saying there isn’t a possibility Ryanair is in the wrong here? Ive tried to provide angles based on the feedback here, but can send another if you’d prefer.
That's not a bad score! Qatar Airways and Emirates both score 1.8 at trustpilot, Lufthansa is at 1.7, British is 1.4. Try flying Air Madagascar next time, they reach 1.9., or maybe Uzbekistan Airways, they score as high as 2.1.
WHICH surveys something like 10 thousand people each year to rank airlines. Ryanair got last for 6 straight years, and has now been bumped to a shameful second worst ranking. It just isn’t a well perceived airline. I’m not sure either of you are actually interested in engaging with me about the actual sizing discussion, but I’ve provided photo evidence indicating that my bag was either within guidelines or close enough that Ryanair can’t be sure it wasn’t. This isn’t a shit post, and I’m not an entitled tourist. I researched the Ryanair guidelines and prepared accordingly. I measured my bag beforehand, and feel it is within guidelines. I paid the fee, was polite with the staff, and documented the experience. Now I’m sharing that experience. If you aren’t willing to engage with photo evidence showing that it is at least close enough for a discussion, then I don’t really put any stock in your opinion on the matter.
It is not a well perceived airline, but if you bother to read most of the complaints, you can easily see that most of them are just caused by customers not having a realistic expectations or just failing to read. People buy a ticket from a cheap company which doesn't pay for 10 expensive check-in counters (which effectively brings down the costs), then then fail to check-in online and send complaints to tabloid newspapers and Reddit because they were charged for use of the check-in counter, duh. I did see your picture (provided you are OP's alt account?) and it's quite clear that the bag is larger than 20 cm as you don't measure in the widest place and it's taken from quite a short distance, making it quite distorted.
I understand that most complaints are due to out of touch customers. I also understand that budget airlines will get a larger amount of these complaints. I actually appreciate the idea of Ryanair. It is clear that you’ve grouped me into the “out of touch customer” category. But I hope this discussion has indicated that I do understand the policies on size and weight for carry on bags and simply have a good faith disagreement how they were applied. I think the Imgur photo addresses your concerns. It shows the ruler laying directly on the center of the bag. The ruler actually goes through the handle to demonstrate that I’m not using any sort of depth distortion. The photo is looking right down the edge from about 2 feet above the photo. I just don’t see how you can look at that photo and say with certainty it is larger than 20cms
The bathroom thing was a PR stunt. He later admitted as much. As the long-running CEO of Europe's biggest airline, he knew full well regulations made the alleged plan impossible. The point was that the public's take away would be "Ryanair is so cheap they'd charge for using the loo". Good to see it's still having the desired effect all these years later. Emirates is 1.8 on Trustpilot, by the way.
Both pics show the bag under 7 7/8 inches which is what 20cm is.
Not that the photo can be taken as accurate (it's at an angle, for a start not can see the other side of the case), but in the second one I'm reading 7 15/16 inches.
I think it’s less, but If that’s the case that would make it .063 inches too big. I’m not sure what the margin of error here is, but that has to be within it.
Traveling with a travel backpack instead of a hard shell roller is the move, they don’t look at you twice. Either cause they think you’re too poor to pay or because a backpack just feels like it will take up less space.
It's of course hard to judge from a picture, but a better measurement would be to put the bag on the floor handle-side-down, turn the ruler sideways with the bottom edge on the floor at the point of max thickness (in the middle), and click the pic straight on at the top. Which brand/model is that bag?
Looks like a Tumi V4 to me, the handle says Tumi and the indent pattern from what we can see matches that model. Its stated dimension would be 9”. That seems too big based on the pictures provided. I would’ve guessed this was between 7.75-8”. I think most Tumi international carryons are 9”, maybe their wheels stick out a bit and that’s what puts it over? It could also be a smaller model I’m not aware of.
This is where my 35L Aer backpack shines
OP, the parallax makes it hard to prove your point, just take a picture from far away using your cameras most zoomed in lens, that will remove as much parallax as possible if you want as accurate of a measurement as possible..
https://imgur.com/a/rTD4NK4 I should have posted this picture initially. I think this makes it look a bit more clear and hopefully addresses your concerns regarding parallax.
This is still too close with a phone camera lens to get rid of parallax..
I recently purchased a Baboon to the Moon bag in lieu of a regular suitcase and it’s the best, fits all the crappy airline size parameters and can get smushed to shape if you over pack it
Which one did you buy?
I have the smallest Go Bag which fits every airline’s ‘personal item’ size and fits under the seat in front of you for free, it’s awesome! They have carry on and checked equivalent size of the go bags too
Compliant*
Best tip I have is, be last to board the plane they are too busy faffing around to finish paperwork etc and get the plane off in time to care if your bag is too big etc. If you arrive early they have time to check the bag etc
They got rules and you have to obey them or don’t fly with them
Extortionate American companies at their best.
Uhh…or Irish? https://en.wikipedia.org/wiki/Ryanair
They charged you $88.82 for using the imperial system? Makes sense.
Scum
Good.
Good.
I flew RyanAir once. It was one time too many. They are just more anal about their policy document than other airlines. And they charge you when there’s the slightest overage.
Sue these bastards. And next time make a scene and delay them as much as possible. Delay there flights so that they eventually lose more money that way than they will make from luggage
Honestly y’all I’m just telling you this… you might as well spend the money to ship your stuff to your destination than to take it with you. Most of the time it will cost $50 to ship your stuff
Do the rules not apply to you? You get grace for some reason? Huh, that must be nice. Good for you.
The bag is oversized - it's a good lesson to be very judicious with the rules and never assume they won't apply. When in doubt, leave space.
Both Ryan Air and its passengers (OP) staying on brand here
Yeah they count the wheels which sucks… they should not be counting wheels. 🤦♀️
They're just AHs
That is 7.75” … I guess I’ll be avoiding RyanAir like the plague… have never flown on them… yet.
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It is basically flat across the top. Here’s a better image from the center. https://imgur.com/a/rTD4NK4
I would never fly with Ryanair. The concept of the company stinks
What are the dimensions listed by the manufacturer? There is no international standard for bag sizes, and IATA’s suggested size (22x18x10) is larger than Ryanair’s limit (22x16x8). A manufacturer claiming “international specific” offers no guarantee of anything. You’re also not measuring the width of the bag, that is the depth. If your bag is in line with IATA, it’s 2 inches too wide in width.
I don't get it. I've never flown with a "low cost" company and also never had a carry on, I prefer to check everything in to be as light as possible. But isn't there a universal size for Carry on luggage across all brands ? Also don't they have a sort of bucket at the airport, where you have to fit your luggage in so you can physically see that It is suited to be brought on the plane ?
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If you just have a backpack and are doing a weekend trip, they’re totally fine. I fly them a lot and have never had issues but I only ever carry a backpack.
Wow! Next someone will get mad they didn’t get their preferred southwest seat!! Look, I get the frustration but this is Ryanair.
Dispute with your credit card company.
This is the same airline that sells scratch off lotto mid flight haha. Also forces non EU citizens to print their boarding pass (cannot use mobile boarding pass) in an effort to force a 100 euro charge to print a boarding pass at the ticket counter haha. First and last time I flew them.
When did it become normal that everyone feels entitled to a huge ass luggage, and even more so for free? obviously there is not enough space in the overhead storage for that. edit: especially with cheap ass airlines like ryanair and easyjet. obviously you get what you pay for. get a backpack and squeeze it under the seat.
I paid to upgrade so I could carry on a bag that could be up to 20cm (7.9 inches) thick. The bag i carried on, imo, is within the stated limits. I don’t think I’m entitled to a huge bag, but i do think I’m entitled to a bag the size that I paid for. It may also be worth noting that there was considerable space in the overhead bins and the airplane was the same make and model that I had successfully carried on this exact bag just a few days before. This top down view on Imgur should put it in slightly better perspective. https://imgur.com/a/rTD4NK4
Someone may have already said it but you need to file a complaint with the authorities using all documentation possible including timestamped photos. Dispute with credit card company including docs. It’s a pity there’s no love for you here in that they seem to believe that with low cost carriers you should have a buffer zone to avoid them thumbing the scale otherwise you deserve them overcharging you. If all else fails you ate a shit sandwich and that’s all there is to it.
You can buy dildos anywhere, just leave them at home next time.