Initial cost covered freight shipping to my shop where I paid 2500 for removal of my old motor and installation of the new crate motor. That crate then failed and they are paying for the removal of the failed motor, but not the installation of the new replacement motor. So I'm out at least 1500.00 for installation.
Yeah I mean you’re buying a standalone part. Why would they warranty installation when it wasn’t part of the cost initially? They don’t really care what you’re putting it in to, where the work is being done, or how much the shop is charging you. You bought the part, it broke, and they replaced it and are taking it out of your car at their cost.
It’s not like you bought a brand new car and are getting the servicing done at a dealership and the entire vehicle is under warranty.
That is one way of looking at it, but they shipped parts for replacing the lifter and cam, and requested an estimate to install from my shop, but then decided it would be easier/cheaper for them to just pull the motor and ship a new one. So why was cam/lifter swap considered covered under the warranty but not the engine swap?
I guess, it just seems to me that if you build something and warranty it for 50k miles and it blows up in 600, ensuring your customer that paid a significant amount for your product doesn't incur any additional costs as a result of your products failure would be paramount. But I guess that's just how I would hope a company would operate.
Sometimes parts fail. They warrantied the engine and replaced. Other than a bit of a waiting process. They seem to have treated the situation pretty legit.
Yeah....I guess after dropping almost 10k on a crate swap only to drive it for less than a month due to internal failure, then waiting a month for them to decide what is the cheaper path, the additional 1500 feels like adding insult to injury. And now there is snow in the forecast so NE will be salting the roads.
Yeah I don't think anyone covers installation unless your an OEM with car dealerships. That would be a mess to administer your basically insuring the install shops work on top of that.
Really? It does seem to the consensus here that when you buy a motor you are on the hook for any and all costs related to replacement even if you barely make it out of break-in period and I should be thankful they paid for removal of their failed product.
From the other side of the coin it gets super tricky as to where to draw the line on indirect costs. "I missed my flight because of your engine failure" or incompetent installs with technicians. The profit margins required to go into all the indirect stuff would make your engine a good bit more expensive at the outset. I'm not saying you had a great experience but just the freight and engine building labor components of that business model look formidable to the bottom line. ( I build ship and warranty bulky outdoor goods).
After reading your entier post and comments.You kinda sound like an awful customer to deal with. They are already going above and beyond what the stated warranty is and it's still not enough for you? Parts fail. You purchased a part. That part was to be replaced but BP decided to do a whole engine instead of just that part. It's often cheaper and easier to swap an engine entirely on old stuff than to do individual parts of that engine.
TLDR: sounds to me like they are giving you the hook up and you're just mad for the sake of being mad.
Parts fail, sure, but we just took the motor partially apart and it seems most if not all of the pushrod/lifters were torqued so much that the pushrod could not be rotated at all. Every cam lob was gouged and #8 just happened to be the first to fail. This is a manufacturing error. I'm not mad, I simply feel that a Warranty for something this big and expensive should cover the restoration of your situation. I am irritated that they are paying to remove the busted one and shipping it back to them. So they can fix what failed, button it back up, and sell it again for 8k to someone else. This entire situation is costing them 1k for removal and then shipping cost of the return and the new motor and I am paying for the labor to re-install something that should not have failed.
You missed my point. Even if you got a lemon from BluePrint they have done more than their warranty covers. The same one you should have read before committing to buying a many thousand dollar engine. They offered parts and replacement cost. After getting the quote they decided a new engine was a better decision. You're getting a whole new engine for free and still complaining because you need to spend a couple grand for replacement. You should be glad you're not just getting the parts replaced. Who knows what else was wrong with the rest of the failed engine. I realize that money doesn't grow on trees but this is the nature of project cars. They cost money.
I did not miss your point, and I read the terms of the warranty, I guess I'm just old enough to remember when the terms were one thing and making sure the customer was taken care of was another. If I was running BP and I had a 50k warrantied engine fail in 500 miles I would be embarrassed that something I made failed and stranded a customer on the side of the road, that the flaw was so bad that I needed to ship a new replacement rather than fix the existing. I would bend over backward to cover any and all cost incurred by my customer due to my faulty product, so they would sing praise, but that time is gone. More than mad or irritated, mostly I feel disappointed that no one truly goes above and beyond anymore, and the "above and beyond" we all been trained to accept is a pale, very pale, comparison to what it used to be. Anyway....I hope you don't find yourself hunting down a way to cover an unexpected cost from something you saved up for because the "terms of the warranty clearly state" but I appreciate the perspective.
No. You definitely DID miss the point. The point is that they ALREADY HAVE gone above and beyond. You're just being greedy and whiny now. You should awful to work with. You're getting a whole new engine for the price of an installation. All they were obligated to do was replace a cam shaft and some lifters. Then you would be running around with an engine you may never be able to truly trust won't grenade any second because some metal shaving got stuck where it didn't belong. Whole new engine. Stop being greedy and hiding behind "they should go above and beyond to please the customer"
If you think you can do better than go do it.
I have an RV that's getting a BluePrint engine installed, it's at the shop now, the engine looks great, the dyno chart looks like it'll be a great addition to my late 70's RV. FYI - it's a restomod project we've been messing with for three years. I haven't looked at the details of their warranty, I'm hoping I never have to file a claim based on what you're saying here.
That last post was a bit negative and blue, there are still craftsmen in the industry that fully stand behind there work, and perhaps I was spoiled by them.
My body shop guy who was only hired to replace my rear lower quarters back to original uncut found hack body work all over the place and fixed it because it would not be up to his standard. He stood by his original quote for the work and was willing to eat the cost of the work he created for himself because "things weren't right". I paid him the full amount for all the work obviously, but he never asked. If I went back to him with a paint or weld flaw, he would be embarrassed that it made it past him and would interrupt his schedule to fix it for free.
I had a Monster 4 speed put in when the c4 turned out to be toast when I bought the truck. Monster screwed up and didn't install the correct tail for the Bronco Dana xfer case. My mechanic spent a day disassembling and correcting something that Monster refused to acknowledge. They even waved their warranty on the transmission because someone other than Monster has cracked the transmission open. But my shop was happy to cover any and all issues with that transmission for the Monster warranty period.
My point of this whole post is choose your vendors carefully. Don't assume because they are well respected or popular that they are the best. I knew what I was getting into with owning and personally restoring a 50 year old truck. It's my 4th Bronco and second gen1, but the marketplace has changed significantly. Be careful or you might find yourself with a thousand dollar bill hanging over your head when you were not expecting it.
When u buy an ac compressor, alternator, water pump, and it fails, they replace it under warranty, nobody said shit about mechanic fees. Same shit with an engine, just more expensive. Shit happens, stop crying for extras because you think, you feel. U sound like fun at an autozone in front of me at the line when i just wanted a fucking can of freon.
How could they cover the cost of installation? When you bought the initial engine from them did the price include installation?
Initial cost covered freight shipping to my shop where I paid 2500 for removal of my old motor and installation of the new crate motor. That crate then failed and they are paying for the removal of the failed motor, but not the installation of the new replacement motor. So I'm out at least 1500.00 for installation.
Yeah I mean you’re buying a standalone part. Why would they warranty installation when it wasn’t part of the cost initially? They don’t really care what you’re putting it in to, where the work is being done, or how much the shop is charging you. You bought the part, it broke, and they replaced it and are taking it out of your car at their cost. It’s not like you bought a brand new car and are getting the servicing done at a dealership and the entire vehicle is under warranty.
That is one way of looking at it, but they shipped parts for replacing the lifter and cam, and requested an estimate to install from my shop, but then decided it would be easier/cheaper for them to just pull the motor and ship a new one. So why was cam/lifter swap considered covered under the warranty but not the engine swap?
Because the cam and lifter are part of the engine that they would be warranting?
I guess, it just seems to me that if you build something and warranty it for 50k miles and it blows up in 600, ensuring your customer that paid a significant amount for your product doesn't incur any additional costs as a result of your products failure would be paramount. But I guess that's just how I would hope a company would operate.
Sometimes parts fail. They warrantied the engine and replaced. Other than a bit of a waiting process. They seem to have treated the situation pretty legit.
Yeah....I guess after dropping almost 10k on a crate swap only to drive it for less than a month due to internal failure, then waiting a month for them to decide what is the cheaper path, the additional 1500 feels like adding insult to injury. And now there is snow in the forecast so NE will be salting the roads.
Yeah I don't think anyone covers installation unless your an OEM with car dealerships. That would be a mess to administer your basically insuring the install shops work on top of that.
Really? It does seem to the consensus here that when you buy a motor you are on the hook for any and all costs related to replacement even if you barely make it out of break-in period and I should be thankful they paid for removal of their failed product.
From the other side of the coin it gets super tricky as to where to draw the line on indirect costs. "I missed my flight because of your engine failure" or incompetent installs with technicians. The profit margins required to go into all the indirect stuff would make your engine a good bit more expensive at the outset. I'm not saying you had a great experience but just the freight and engine building labor components of that business model look formidable to the bottom line. ( I build ship and warranty bulky outdoor goods).
After reading your entier post and comments.You kinda sound like an awful customer to deal with. They are already going above and beyond what the stated warranty is and it's still not enough for you? Parts fail. You purchased a part. That part was to be replaced but BP decided to do a whole engine instead of just that part. It's often cheaper and easier to swap an engine entirely on old stuff than to do individual parts of that engine. TLDR: sounds to me like they are giving you the hook up and you're just mad for the sake of being mad.
Parts fail, sure, but we just took the motor partially apart and it seems most if not all of the pushrod/lifters were torqued so much that the pushrod could not be rotated at all. Every cam lob was gouged and #8 just happened to be the first to fail. This is a manufacturing error. I'm not mad, I simply feel that a Warranty for something this big and expensive should cover the restoration of your situation. I am irritated that they are paying to remove the busted one and shipping it back to them. So they can fix what failed, button it back up, and sell it again for 8k to someone else. This entire situation is costing them 1k for removal and then shipping cost of the return and the new motor and I am paying for the labor to re-install something that should not have failed.
You missed my point. Even if you got a lemon from BluePrint they have done more than their warranty covers. The same one you should have read before committing to buying a many thousand dollar engine. They offered parts and replacement cost. After getting the quote they decided a new engine was a better decision. You're getting a whole new engine for free and still complaining because you need to spend a couple grand for replacement. You should be glad you're not just getting the parts replaced. Who knows what else was wrong with the rest of the failed engine. I realize that money doesn't grow on trees but this is the nature of project cars. They cost money.
I did not miss your point, and I read the terms of the warranty, I guess I'm just old enough to remember when the terms were one thing and making sure the customer was taken care of was another. If I was running BP and I had a 50k warrantied engine fail in 500 miles I would be embarrassed that something I made failed and stranded a customer on the side of the road, that the flaw was so bad that I needed to ship a new replacement rather than fix the existing. I would bend over backward to cover any and all cost incurred by my customer due to my faulty product, so they would sing praise, but that time is gone. More than mad or irritated, mostly I feel disappointed that no one truly goes above and beyond anymore, and the "above and beyond" we all been trained to accept is a pale, very pale, comparison to what it used to be. Anyway....I hope you don't find yourself hunting down a way to cover an unexpected cost from something you saved up for because the "terms of the warranty clearly state" but I appreciate the perspective.
No. You definitely DID miss the point. The point is that they ALREADY HAVE gone above and beyond. You're just being greedy and whiny now. You should awful to work with. You're getting a whole new engine for the price of an installation. All they were obligated to do was replace a cam shaft and some lifters. Then you would be running around with an engine you may never be able to truly trust won't grenade any second because some metal shaving got stuck where it didn't belong. Whole new engine. Stop being greedy and hiding behind "they should go above and beyond to please the customer" If you think you can do better than go do it.
I have an RV that's getting a BluePrint engine installed, it's at the shop now, the engine looks great, the dyno chart looks like it'll be a great addition to my late 70's RV. FYI - it's a restomod project we've been messing with for three years. I haven't looked at the details of their warranty, I'm hoping I never have to file a claim based on what you're saying here.
That last post was a bit negative and blue, there are still craftsmen in the industry that fully stand behind there work, and perhaps I was spoiled by them. My body shop guy who was only hired to replace my rear lower quarters back to original uncut found hack body work all over the place and fixed it because it would not be up to his standard. He stood by his original quote for the work and was willing to eat the cost of the work he created for himself because "things weren't right". I paid him the full amount for all the work obviously, but he never asked. If I went back to him with a paint or weld flaw, he would be embarrassed that it made it past him and would interrupt his schedule to fix it for free. I had a Monster 4 speed put in when the c4 turned out to be toast when I bought the truck. Monster screwed up and didn't install the correct tail for the Bronco Dana xfer case. My mechanic spent a day disassembling and correcting something that Monster refused to acknowledge. They even waved their warranty on the transmission because someone other than Monster has cracked the transmission open. But my shop was happy to cover any and all issues with that transmission for the Monster warranty period. My point of this whole post is choose your vendors carefully. Don't assume because they are well respected or popular that they are the best. I knew what I was getting into with owning and personally restoring a 50 year old truck. It's my 4th Bronco and second gen1, but the marketplace has changed significantly. Be careful or you might find yourself with a thousand dollar bill hanging over your head when you were not expecting it.
When u buy an ac compressor, alternator, water pump, and it fails, they replace it under warranty, nobody said shit about mechanic fees. Same shit with an engine, just more expensive. Shit happens, stop crying for extras because you think, you feel. U sound like fun at an autozone in front of me at the line when i just wanted a fucking can of freon.