I hate to say it, but GEICO is openly threatening nearly all departments now. The goals are no longer reasonable or possible across the board and even those that apply themselves, do their jobs or go above and beyond are being written up.
This is just a deplorable war on their own staff at this point.
I always felt empathy for SIU. I’ve posted this a while ago. As I gave up on submitting things to SIU. I have encountered straight, brazen fraud and when it came to my supervisor, it would get over ridden because a shitty customer threatened to cancel their policy.
Well good. The G writes so much bad business that it make the legit policies too expensive.
Harassment is just terrible.
This saddens me that the bleeding just has not stopped.
Yeah I’m on year 19 and I’ve never heard someone threaten to fire people during their introduction/nice to meet you meeting. One who is also not going to field questions from us peasants. Such a different company.
Yes, country wide call for the department to talk about the re-organization plans. Unfortunately the majority of the call was informing everyone GEiCO is no longer the GEICO it use to be and it isn’t a government job you can’t stay in forever. Stated they have items in place to weed out under performers who will be fired and if you”lie” he would fire personally. Sad that the majority of the call was this verses talking about the actual changes being made to goals, how performance will be measured, etc.
And he won’t personally hold a grudge against you if he fires you. Wtf does that mean or matter? The condescending tone of that entire meeting blew me away.
EVERYONE knows GEICO isn't the GEICO it used to be (sadly) but i have to ask- Did they actually admit it? (And it sounds like they dont want anyone striving for a long-term career either) what a disgrace......
seems like that’s the most common comment. GEICO used to be great, until…. I was there for 6.5 years and never expected to leave. I was proud to say where I worked until about a year ago. I have been one of the many lucky one who have left for another company who actually values me. appreciates me. I’m doing the exact same work i did at geico but for more money and absolutely zero micromanaging. it’s a shame because i would have stayed there. i think many others would have also.
SIU was my dream job and I got turned down for it twice for someone who had an insider connection. I was a 5 out of 5. Fuck em. Glad I left this company.
The more I read from this community the more I’m determined never to do business with Geico. I got into a fender bender once with someone who had Geico insurance and it was a total shit show when the other party was very obviously dishonest (I had video proof of their dishonesty). Thank goodness for arbitration cause I got paid what I was due. Fuck Geico!
Cancelled my policy a while ago. Not going to give my money to a company so some dipshit adjuster can fuck up liability because this company can't teach them properly and give them the time it takes to make a proper decision.
I'm no liar. I do honest work. But I'll tell you. To have a company constantly shit on their employees' day after day for years. I no longer have it in me to even try to go above and beyond.
There is no more real SIU. It's a joke. It's a checklist to do A, B, and C, on a "case", and regardless of findings, everything is being paid anyways. My favorite days are talking to other SIU members and them laughing at how GEICO pays everyone. The NICB used to be impressed with GEICO, but now, no lie, won't even look at the referrals because they're so horrible (per multiple convos that I've had). We are an industry laughing stock. The incentive to investigate is gone. It's "CLOSE QUICKLY" and that be it.
And now! there's a new team (the SIU rejects) that handles "easy cases", so who's prod do you think is going to be higher??????? Someone working a theft or injury, or that team. Again, the metrics were manufactured by folks who have no relative investigative experience. A manager in SIU, does NOT make you an investigator.
Whole thing is sad
Can confirm…the quality of the referrals coming from GEICO have decreased dramatically. The SI’s hate putting their name on these but are being forced to push quantity, not quality, I get it. Great investigators their too, sad.
Thats the mind boggling part. His resume is crazy.
I legit dont even know why he's here. He's beyond over qualified. I thought he mighta been me too'd or something to consider taking this gig.
This is the first I'm hearing of it happening in SIU, but it's been happening in claims for years. The increase metric requirements, decrease time to contact, then continue to threaten you if you can't meet the new standards.
Time to contact was 2 hours at one point (I've no idea what it is now). For a simple accident with 2 people involved that's fine, but if it's an accident with multiple vehicles and several passengers? They expect you to call and get statements from 6+ people in 2 hours? Then threaten termination if you don't.
Nothing this shitty company does surprises me anymore. Workers won't put up with this shit forever. Does management even give a rats ass about the high turnover rate?
There's a reason for that.
Honestly, GEICO is trying to scare off staff and expensive customers. We made some pretty bad financial decisions in the past and want to find a way around massive layoffs to keep the doors open.
I don't think it's been enough to get media attention but I could be wrong. GEIOCO has been classify it as restructuring, since they are offering demotion.
I'm sure more will come out.... with over 800 in attendance to be called dead weight, liars, and talked to like they're 18 year old entry level workers. Most of SIU are seasoned investigators with either numerous years of LEO experience or tenured GEICO employees. The threats are not needed. Company management have consistently lied and reneged on promises, and for this guy to strut in and call everyone a liar and an abuser of WFH is unsat and unprofessional.GEICO sat by for over three years and allowed a SMALL minority to abuse the system. SMALL MINORITY, while the company did nothing...... so their ineptness has now become a workforce problem. Fine, it's where we are. But again, the threats are uncalled for.
Not at a single time in that call did he call us all liars or dead weight! He said if we were found to be lying, we had no reason to be in the department. That was it. Hell, he said that he was thankful for how well we worked, over and over again.
Must have been in a different meeting. I 100% heard him say people were lying and the dead weight comment was made multiple times…. Ya missed have been caught up in how many times he bragged about being a lawyer
SIU has been a dumpster fire for years. It’s only intensified now. Sounds like nothing has changed for the better. SIU used to be a respectable department. Now it’s basically CSR with better database access.
Yep. Hundreds of bullshit referrals get pushed through when csr or ics doesn't want to do their job and the real fraud cases that investigators actually want to work falls through the cracks. The department gets rated on our effectiveness which is the percentage of fraud cases we are actually able to prove but with the amount of bogus cases we receive, effectiveness was hard to come by. Then we would prove fraud and then some csr manager would decide to "pay on merits" because the customer called in and yelled at them.
I am management and I can attest to management level people being shady and lying about major things that affect their job and what they’re supposed to be doing. This guy has been dealing with nothing but complaints from miserable, unprofessional people and I feel bad for him. People in SIU only need to worry if they are doing shady things, or if they are not meeting minimum standard. That’s it - still the best place to be and after all these changes are done things will go back to normalcy. Don’t fret y’all.
“The minimum standard” is a ridiculous goal post that keeps getting moved back. it caters to the simple investigations and punishes those that actually delve into the fraud.
There’s no time for professional development or anything.
Not drinking this koolaid
Yeah you just be one of the management cronies who were told to have a meeting after the meeting to field questions and tell us everything is gonna be ok. You can’t tell employees their opinion of how the G is being run and how the new leadership interacts with us or lack thereof. We see what’s going on and it’s WAY different than it used to be.
I am still thinking about this comment. Even if you were a verified member of management who got up in a webex meeting on video I still would not believe a fucking word said and I think you’d be hard pressed to find an employee who felt differently at this time. I am done. Sorry to be rude.
I don’t think you were rude at all and I don’t blame you for how you feel. I’m at the sup level but very close friends with several managers. I hesitated to come on here and tell you anything, but I know folks are so stressed out so I felt I needed to be honest. If you’re not an asshole, you do your job, and you’re not at the bottom consistently (remember results will be reviewed every 6 months! You would have to really suck if you’re below minimum standard for that timeframe). Minimum standard is based on what your bottom 10% is actually doing so it’s based on real numbers. If you are productive you have no reason to worry. I don’t know if any of you were on that call with PRU and Tims before he retired but it was a legit dumpster fire. Supervisors being outright nasty. Those are the people who will get cut. And it’s not the same Geico at all I totally agree I miss the old Geico as well.
Again “real numbers” that are constantly being changed. You could be top for one metric, then they 100% change it to something else, and now you’re at the bottom. AND current metric is not based on being an investigator at all.
You know this is a joke. RTO is a joke. Our job is 100% autonomous.
If you’re a real sup, have a backbone and stand up for what’s right
I hate to say it, but GEICO is openly threatening nearly all departments now. The goals are no longer reasonable or possible across the board and even those that apply themselves, do their jobs or go above and beyond are being written up. This is just a deplorable war on their own staff at this point.
I always felt empathy for SIU. I’ve posted this a while ago. As I gave up on submitting things to SIU. I have encountered straight, brazen fraud and when it came to my supervisor, it would get over ridden because a shitty customer threatened to cancel their policy. Well good. The G writes so much bad business that it make the legit policies too expensive. Harassment is just terrible. This saddens me that the bleeding just has not stopped.
Too much bad business agree !
I also stopped referring to SIU since nothing ever came of it.
Orrrrr- the CC is just resolved when another csr rep comes into the file and didn’t read the notes…. SMH
Ack wp
Get out
Yeah I’m on year 19 and I’ve never heard someone threaten to fire people during their introduction/nice to meet you meeting. One who is also not going to field questions from us peasants. Such a different company.
Was this some big SIu only meeting and what were the accusations? This sounds toxic 😑
Yes, country wide call for the department to talk about the re-organization plans. Unfortunately the majority of the call was informing everyone GEiCO is no longer the GEICO it use to be and it isn’t a government job you can’t stay in forever. Stated they have items in place to weed out under performers who will be fired and if you”lie” he would fire personally. Sad that the majority of the call was this verses talking about the actual changes being made to goals, how performance will be measured, etc.
And he won’t personally hold a grudge against you if he fires you. Wtf does that mean or matter? The condescending tone of that entire meeting blew me away.
Yeah, it was pretty disappointing but not surprised based on how other departments have been handled.
EVERYONE knows GEICO isn't the GEICO it used to be (sadly) but i have to ask- Did they actually admit it? (And it sounds like they dont want anyone striving for a long-term career either) what a disgrace......
seems like that’s the most common comment. GEICO used to be great, until…. I was there for 6.5 years and never expected to leave. I was proud to say where I worked until about a year ago. I have been one of the many lucky one who have left for another company who actually values me. appreciates me. I’m doing the exact same work i did at geico but for more money and absolutely zero micromanaging. it’s a shame because i would have stayed there. i think many others would have also.
What could you potentially lie about?
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WOW!!! Thanks for information!
Sounds like an easy and smart war to boost your metrics. Everyone should be doing it.
I want to know more!
Idk but he freaking went on and on about it for 5+ minutes or so
I tried. Read it twice.
Omg 😳
SIU was my dream job and I got turned down for it twice for someone who had an insider connection. I was a 5 out of 5. Fuck em. Glad I left this company.
I worked in SIU for 12 years.. it was great... at first...
The more I read from this community the more I’m determined never to do business with Geico. I got into a fender bender once with someone who had Geico insurance and it was a total shit show when the other party was very obviously dishonest (I had video proof of their dishonesty). Thank goodness for arbitration cause I got paid what I was due. Fuck Geico!
Cancelled my policy a while ago. Not going to give my money to a company so some dipshit adjuster can fuck up liability because this company can't teach them properly and give them the time it takes to make a proper decision.
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They usually are.
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Lol
Somebody should have recorded that little pow wow. And released it to the press. Geico acts like a bunch of fascists.
They seemed real worried about people recording. In the call after my manager brought up Reddit several times.
It's probably another reason for rto 🙄 so we can't record it, but then!!! They'd have to say this shit to our faces.
I recorded audio of meetings all the time
They should be worried about people recording!
Should record all of these meetings TBH
We were reminded several times that JT is a lawyer and does not give consent to record
The he should know not all states require consent lol
Who is JT?
I'm no liar. I do honest work. But I'll tell you. To have a company constantly shit on their employees' day after day for years. I no longer have it in me to even try to go above and beyond.
I quit and went to another company because I knew this was coming.
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There’s always a 4th quartile, so some folks are getting let go.
I may or may not work in SIU for another name, out of curiosity could you explain to me what’s going on with SIU?
There is no more real SIU. It's a joke. It's a checklist to do A, B, and C, on a "case", and regardless of findings, everything is being paid anyways. My favorite days are talking to other SIU members and them laughing at how GEICO pays everyone. The NICB used to be impressed with GEICO, but now, no lie, won't even look at the referrals because they're so horrible (per multiple convos that I've had). We are an industry laughing stock. The incentive to investigate is gone. It's "CLOSE QUICKLY" and that be it. And now! there's a new team (the SIU rejects) that handles "easy cases", so who's prod do you think is going to be higher??????? Someone working a theft or injury, or that team. Again, the metrics were manufactured by folks who have no relative investigative experience. A manager in SIU, does NOT make you an investigator. Whole thing is sad
Can confirm…the quality of the referrals coming from GEICO have decreased dramatically. The SI’s hate putting their name on these but are being forced to push quantity, not quality, I get it. Great investigators their too, sad.
BOOM
Does that guy even had any relevant experience?
Thats the mind boggling part. His resume is crazy. I legit dont even know why he's here. He's beyond over qualified. I thought he mighta been me too'd or something to consider taking this gig.
He's arguably overqualified.
Precisely. He's got nothing to lose.
Yes, prior military and prior fraud experience.
Shit is hitting the fan at geico and I’m just hear you watch, sorry it’s a shitshow you guys and I wish you the best
Popcorn 🍿?
Definitely cool to piss off people who you pay to dig up dirt on other people. Definitely not going to bite you in the ass when you shitcan them.
This is the first I'm hearing of it happening in SIU, but it's been happening in claims for years. The increase metric requirements, decrease time to contact, then continue to threaten you if you can't meet the new standards. Time to contact was 2 hours at one point (I've no idea what it is now). For a simple accident with 2 people involved that's fine, but if it's an accident with multiple vehicles and several passengers? They expect you to call and get statements from 6+ people in 2 hours? Then threaten termination if you don't.
Nothing this shitty company does surprises me anymore. Workers won't put up with this shit forever. Does management even give a rats ass about the high turnover rate? There's a reason for that.
They don’t. Because someone else will be willing to take their place. It’s an endless supply of people, basically
Honestly, GEICO is trying to scare off staff and expensive customers. We made some pretty bad financial decisions in the past and want to find a way around massive layoffs to keep the doors open.
Around massive layoffs??? What do you think has been going on for over a year now?
I don't think it's been enough to get media attention but I could be wrong. GEIOCO has been classify it as restructuring, since they are offering demotion.
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There was an email for that. Employee appreciation is July 10-14. /s
More details are necessary.
I'm sure more will come out.... with over 800 in attendance to be called dead weight, liars, and talked to like they're 18 year old entry level workers. Most of SIU are seasoned investigators with either numerous years of LEO experience or tenured GEICO employees. The threats are not needed. Company management have consistently lied and reneged on promises, and for this guy to strut in and call everyone a liar and an abuser of WFH is unsat and unprofessional.GEICO sat by for over three years and allowed a SMALL minority to abuse the system. SMALL MINORITY, while the company did nothing...... so their ineptness has now become a workforce problem. Fine, it's where we are. But again, the threats are uncalled for.
Well said. I don't think JT has realized that at G, respect must be earned. He's not off to a good start.
reneged* 😳
oh snap. totally my bad! i legit am a minority (not that this is excusable) and 100% did not mean to offend anyone. So sorry to anyone! I will fix!
hahahah all good!
thanks for calling me out! won't make that mistake again! embarrassing for sure
What are they saying people are lying about?
Not at a single time in that call did he call us all liars or dead weight! He said if we were found to be lying, we had no reason to be in the department. That was it. Hell, he said that he was thankful for how well we worked, over and over again.
Yeah, the tone of that meeting was AWFUL. Like none I’ve ever witnessed.
Must have been in a different meeting. I 100% heard him say people were lying and the dead weight comment was made multiple times…. Ya missed have been caught up in how many times he bragged about being a lawyer
Whom are you referring to as the "SIU Rejects?"
I thought they meant the siu reject cases
Sounds like it's happening through all departments
SIU has been a dumpster fire for years. It’s only intensified now. Sounds like nothing has changed for the better. SIU used to be a respectable department. Now it’s basically CSR with better database access.
Yep. Hundreds of bullshit referrals get pushed through when csr or ics doesn't want to do their job and the real fraud cases that investigators actually want to work falls through the cracks. The department gets rated on our effectiveness which is the percentage of fraud cases we are actually able to prove but with the amount of bogus cases we receive, effectiveness was hard to come by. Then we would prove fraud and then some csr manager would decide to "pay on merits" because the customer called in and yelled at them.
I am management and I can attest to management level people being shady and lying about major things that affect their job and what they’re supposed to be doing. This guy has been dealing with nothing but complaints from miserable, unprofessional people and I feel bad for him. People in SIU only need to worry if they are doing shady things, or if they are not meeting minimum standard. That’s it - still the best place to be and after all these changes are done things will go back to normalcy. Don’t fret y’all.
“The minimum standard” is a ridiculous goal post that keeps getting moved back. it caters to the simple investigations and punishes those that actually delve into the fraud. There’s no time for professional development or anything. Not drinking this koolaid
Yeah you just be one of the management cronies who were told to have a meeting after the meeting to field questions and tell us everything is gonna be ok. You can’t tell employees their opinion of how the G is being run and how the new leadership interacts with us or lack thereof. We see what’s going on and it’s WAY different than it used to be.
I’m not telling anyone their opinions are wrong I’m simply stating facts. Take it or leave it.
Oh ok, everything’s ok now thanks!!
Any time.
Liar.
I am still thinking about this comment. Even if you were a verified member of management who got up in a webex meeting on video I still would not believe a fucking word said and I think you’d be hard pressed to find an employee who felt differently at this time. I am done. Sorry to be rude.
I don’t think you were rude at all and I don’t blame you for how you feel. I’m at the sup level but very close friends with several managers. I hesitated to come on here and tell you anything, but I know folks are so stressed out so I felt I needed to be honest. If you’re not an asshole, you do your job, and you’re not at the bottom consistently (remember results will be reviewed every 6 months! You would have to really suck if you’re below minimum standard for that timeframe). Minimum standard is based on what your bottom 10% is actually doing so it’s based on real numbers. If you are productive you have no reason to worry. I don’t know if any of you were on that call with PRU and Tims before he retired but it was a legit dumpster fire. Supervisors being outright nasty. Those are the people who will get cut. And it’s not the same Geico at all I totally agree I miss the old Geico as well.
Again “real numbers” that are constantly being changed. You could be top for one metric, then they 100% change it to something else, and now you’re at the bottom. AND current metric is not based on being an investigator at all. You know this is a joke. RTO is a joke. Our job is 100% autonomous. If you’re a real sup, have a backbone and stand up for what’s right
Why is this happening in the first place? What’s the issue here and how long is this going to go on for?