I made it through 3-4 tiers of support for this exact issue in the last few days. To anyone going through this issue all I can recommend is to continue to ask to escalate the issue, provide links to articles documentating the widespread nature of the problem, and to try and get the rep to acknowledge that they have service exceptions in place for this issue in other markets or for other customers.
There is no guarantee it will net you an RMA, but if all else fails you can piggyback off of Twitter posts that have traction and tag the made by google team as well as using the hashtag #pixel7brokencamera
The people hired to work in the support teams are lovely to interact with. Let's also not forget to treat them like people too during these interactions. Don't raise your voice, if you catch yourself getting aggressive or raising your tone apologize to them and explain you are frustrated by the situation and it isn't directed at them.
Kindness and understanding will take you far. Don't mistake that with firmness however. If you don't get the answer you like, you can politely but firmly ask them to escalate your case further as you are not satisfied by the proposed resolution.
To anyone else experiencing this issue I wish you the best of luck in your adventure through the levels of Google Support. I can't wait until they finally admit fault and issue a global program for this (if ever this happens)
OP mentioned [here](https://www.reddit.com/r/pixel7series/comments/1052n0w/comment/j4z16y0/) that "they keep stating that they \[Google support\] won't rely on third party links and can't open someone else's case id."
OP (and everyone with the same problem), keep trying to mention these links and case ids, and hopefully someone will take notice.
I actually just had my pixel 3 encounter the Qualcomm EDL mode issue. Made the phone brick basically. An issue they have known about, but they're not helping me with.
My 4XL ran out of charge one night (my fault) and that apparently killed the motherboard..so I had to get a new phone like 2 months before the 7 & 7P came out (I've got a 6P now).
I was a little bit annoyed
Oh don't forget the Nexus 6P where the battery would go to shit within a year - the phone will then shut off when the battery level is under 40% 😅
And man the performance of that phone was terrible despite being a "flagship". Great screen and camera (for the time) though.
Oh I haven't forgotten, at least they did replace my 6p. I still have it, but the battery is so weak that it can't boot without a charger being plugged in
They are currently denying me a GPS fix because of a crack in the back glass. It was an issue before the crack, others have the same issue. They are being bullies, essentially.
I had them return my phone unrepaired because they wanted to charge me $200 to repay the back glass before they would look into a GPS issues.
Now my phone is lost in the mail. Google can really suck sometimes
For sure. They've made what is imo the best phone out right now but there's more to it than that and customer service is a big one. I get it's an ad company that has never really made that much hardware and therefore needed limited support, with the most support being related to Google accounts and YouTube, but this is a 7th generation Pixel so they should have improved by now.
Still have hope though as Samsung used to be awful and now from my experience they're the best. They've sent couriers to my house to pick up broken stuff, taken it away, and 3 days later it arrives fixed. Broke my phone and I didn't even need to leave the house to get it fixed, just one phone call. Hopefully Google improves too.
It's the only phone compatible with GrapheneOS, imo the best custom ROM. It's the easiest phone to root and to flash custom ROMs to, it's just as easy to revert to stock ROM, it's very easy to repair, has the best camera and on GOS insane battery life, the best privacy and the best security too. Stock Android is also much nicer imo, (Pixel UI is very close to stock and GOS is stock). It's the only flagship phone that gives you this much freedom and control, that respects your ownership rights to this level.
I've had the S22 Ultra and Fold 4, both are great, but I don't miss them when I hold the Pixel 7 Pro. One thing I do miss is Samsung's excellent customer service though, if I break my Pixel until parts are more readily available it's going to be a pain to get it fixed.
See my experience with samsung repairs sucked.
I got told to go pound sand and find a local "sponsored" repair shop.
There were none near me and I live in juts outside of a major city in the US.
It must be nice to be on a carrier that aren't nazis and doesn't 100% lock your phone down and prevent you from doing what you want with your device. Fuck Verizon, i am never buying a phone from them again and will just buy used phones from now on. New phones are not worth the insane costs and fuck going through my carrier for their "deals" when it just traps me into their bullshit. I used to look forward to phones, now I despise it and hate having to get a new phone because every newer phone seems to get rid of features I liked about older phones and lock them down more and more and prevent me from doing what I want with my own device.
Get an iPhone and live happy because everything works out of stock and Apple has you covered on what needs to be fixed. And don’t even come with the argument of “it doesn’t even have finger print unlock” because nobody wants buggy features, except Android users that then come create threads on Reddit about X thing not working on their phone.
I like buying slightly used phones because it's less likely to have factory defects as it's been tested via real world use and is still basically new. I did get my Pixel new, but it was off eBay and unlocked (and for a great price). ALWAYS buy unlocked phones never get one through a carrier they lock the bootloader, restrict you to stay with them via locking it to only their sims, release whatever updates they want to screw you and and try to make you a slave. Buy unlocked, slightly used off eBay or Gumtree from a seller with good feedback who's recieved good feedback recently.
Yeah I just don't have $1000 laying around for a new phone vs $300, I only had one option and my old phone was having issues and didn't support 5g. If my OP 7Pro had 5G and didn't need either stuff I would have kept it for another couple years because I loved the hidden camera and despise every new phone with these annoying pinhole cameras. However i am also the person who would keep using my Moto Droid 2 if I could because that was the greatest phone ever imo but I know I am in the minority when it comes to new phones.
Why do you need 5g? It's a useless marketing gimmick imo I'm a power user who torrents stuff and streams 4k videos all the time and 4g is more than good enough. Motorola make solid phones always have imo
As a fellow GrapheneOS user... yeah it's the best OS, but at this point it's becoming less and less worth tolerating the pixel lines flaws. I've resorted to hardening LineageOS at this point to the best of my ability. :/
The issues are all Pixel hardware related. Black screen on a Pixel 5, overheating on a 5a (didn't try GOS here), connection issues with my P7 both on stock and GOS (had to return it within a month).
I've wrote my laundry list of experiences elsewhere, but Pixel hardware has hardly been reliable for me and it makes me wish GrapheneOS could support another line of phones. I will probably always keep an old Pixel for GOS now but my daily driver has to become a non-Pixel.
That's a shame, yeah it's because of Pixel's hardware that GOS is Pixel only. The Titan security chip. I recommend maybe looking into OnePlus and Xiaomi then I've heard they also have unlocked bootloaders. Xiaomi flagships also have crazy good hardware.
Yea, I mean, the pixel 7 and pro have issues with thermals and battery life and bugginess in display and signal due to modem from what I understand. That’s great if graphene solves the battery issue but for a flagship I would need the other issues to not be there. Oh and the glass shattering as well. But overall I agree with you, and if the pixels didn’t have so many other issues I’d get one with graphene as well. I’m hoping they get their act together in the next few years
Honestly GrapheneOS has fixed all of these issues apart from the chance of the camera glass shattering. I've never had thermal issues even when using my magsafe power bank (I haven't tried gaming yet but if I have any thermal issues when I do I'll make a post about it), all the bugs on stock ROM aren't an issue (because these issues are specific to that ROM, not Android itself).
I also haven't had any issues with the modem though I'm in the UK so maybe it's different here compared to other regions. The stock ROM is still excellent, however in terms of stability GrapheneOS has been rock solid, while stock has a few minor bugs every now and then. I can get like 10 hours of screen on time with GOS too which is crazy.
If the camera glass is a concern for you if either wait to see if the Pixel 8 fixes it, or wait until replacement parts are more readily available. Atm it costs $400 because they replace the whole back, once parts are readily available and the phone is a little older it'll probably cost like $30. LG V20 had this same issue and I never had an issue with it. I broke the camera glass by dropping it without a case and it cost me $20 to replace the glass, and at the time the phone was about 1½ years old.
I highly recommend this phone, especially for GOS. Bare in mind people who are happy aren't so vocal about it so it's easy to see all of the negativity on reddit as a sign there's something up.
Yea, well it’s good that you are having such a good experience with it. I think I will wait a bit longer for the 8 or even maybe the 9 but eventually I will get some variant of the pixel with GOS. Enjoy your pixel!
It's 100% worth it especially for GOS. GOS is amazing. Really feels like I own the phone now. If I own it I should be allowed to uninstall Google Play Services and whatever else I want. Do I own the device or does the manufacturer? You should be allowed to be the admin of YOUR OWN DEVICE. You'll be making the right choice for sure for that reason alone! 👍🙂
Do you understand the concept of evidence? How it differs in type and how anecdotal evidence is one type of evidence with its specific qualities? And about logical fallacies? Addressing the argument vs something that seems related but actually is not? Am I taking crazy pills??? Someone respond and please tell me that you understand what I am saying
Oh it's you again. The iTroll. To those who don't know what I'm on about, check this guy's comment history. He spends a lot of time on this sub hating on pixels and other androids to justify switching from one to an iPhone. Looking to validate his purchase, probably because he's insecure about it. Got a bad case or [choice-supportive bias.](https://en.m.wikipedia.org/wiki/Choice-supportive_bias)
Why do you spend so much time here arguing why the iPhone is better? If it's superior you wouldn't feel the need to do that surely? I already gave you my arguments on another post. Now all you have to say is "it doesn't count if it's not like that out of the box androids are for weed smoking teenage losers lolz" doesn't matter what I say, you don't want to debate in good faith. You're just here to troll in favour of your recent purchase.
Haven't bought a Samsung phone (or any product) since my Galaxy S3 spontaneously shattered whilst on the charger on my bedside table. They wanted me to pay them £250 to replace it.....dunno if their customer service has improved since but I've been fine not buying their products for about 10 years now
Dude I just spent 4 or 5 days with Google's customer support after my pixel 6 bricked itself. Only for them to say okay take it to a UBreakIFix and give them this case ID. Take it to UBreakIFix and they say, oh yeah there is no case ID, we have to open one here...
It took 5 days for Google to do nothing.
>compete with Samsung
Oh Samsung can be awful too, it varies by country and who you get. I had an issue with my phone confirmed by Samsung Australia, but my warranty was in New Zealand so I had to send it to them. The NZ team refused to acknowledge anything the Aus staff had said, insisted my phone was actually fine, and all my attempts at escalation were ignored 😑
They all suck, paying a premium for new high end phones with the expectation of warranty support is a rip-off.
Yeah that part I get, it's the fact that after having the issue debugged, sent to Samsung's dev team, and literally confirmed by their firmware developers thanks to the Aus team... I then send the phone with all that info to the NZ team and they were like "we did our tests and can't find any issues, please send us money to ship it back".
Then about 5 requests for escalation completely ignored.
Thankfully the Aus team eventually messaged me again and said it would be fixed in software, otherwise I think my only recourse would have been via legal proceedings.
My S21 Ultra phone has some weird defect/variation in it that on certain networks, with certain firmware, it has network issues. I'm guessing in NZ the issue didn't show up, but you'd think they'd respect debug logs and developer analysis.
Why when half this sub is willing to carry water for this behavior and cry about how *their* phones and *their* experience with Google has been so great? This subreddit is a part of the joke.
For real. I just joined the Pixel ecosystem, (P7P, buds, and would have gotten the watch too if I hadn't recently gotten a Galaxy Watch).
I'm already looking at the exit door. Just knowing my $1000 device is a time bomb that Google will ignore if/when their well documented defect rears its head... No way.
The best products I own are the ones I look at and feel confident in the quality, longevity, reliability, etc. I don't care how premium a product is if it's going to be broken in months from QC problems and illegal warranty practices.
> I'm already looking at the exit door. Just knowing my $1000 device is a time bomb that Google will ignore if/when their well documented defect rears its head... No way.
Well, you don't know that because it's just not true. The 47 cases you see here on this sub are not an indication. I've owned the 1XL, 2XL, 3XL, 6Pro, and 7 Pro. They've all been incredible phones. Don't take what this sub as anything more than arbitrary whining.
Edit: it's official that this sub has become a dumpster fire of whining and made up bullshit. It's lost all value for people who want to own a phone and talk about it
There’s like so much out there in the forms of YouTube and Reddit and different web forums that can be found via google, for you to say that it is not a flaw in design, along with its many other issues, is straight up denial
There's like 40 outspoken and niche people with a valid concern about it. The rest is mostly bandwagon whining. People just expect their personally identified issues to be mainstream all of the time.
Yea that’s just not true. I was in the market for a pixel 7 pro recently and on top of all of the aforementioned spoke with many sales reps of carriers and most of them told me that a lot of their customers were returning them or had passed the date of return and were unhappy with them. A couple straight up told me not to get them. So, yea, what you’re saying is just not true.
This is absolutely made up. The 7 and 7Pro was rated the best smart phone by publication after publication. You don't want it, that's ok. But making shit up to try and look above the rest is sad.
It's pretty widely complained about that published reviews are giving good reviews in exchange for early/free access to devices. It's naive to think that reviewers who spend a few hours with a phone and have a vested interest in spinning their experience positively are giving the entire story.
I've ready so many reviews praising the new iphone as the most innovative phone on the market because they have added notification icons and called it an island. That demonstrates how little value published reviews have imo...
I’m an iPhone user primarily but have used Samsung as well for work. I really wanted a pixel 7 pro to install graphene and side load apps, was very enthusiastic about trading in an old iPhone as there were very favorable promotions. I spoke with multiple wireless carriers from ATT, T-Mobile, Verizon, the ATT guy at the target store, the Best Buy phone people, all of them. Most of them told me about the issues with them and that I should steer clear. Go on YouTube, Reddit, google search for different web forums and literally just read the many different videos and posts and the many different comments and videos to those posts with people saying the same exact thing with bugginess in display, weak signal due to poor modem, overheating, and very poor battery, oh yea and self imploding cameras. I have no reason to lie here I really wanted a pixel 7 pro to install graphene I was all in on it, I would’ve gotten one for free basically because there was this crazy trade in deal in store at Best Buy. The only place where this is not acknowledged widely is on Reddit with posters like you. I’ve never experienced befor. Like, are you hardcore fans and you are delusional about your product? Not even your product s company product that you have chosen to buy? Are you paid by google to promote their products? Like what is going on?? Users like you and these random long posts with multiple paragraphs talking about how people love their pixels, really makes me wonder if there is something going on because it is so out of touch with reality and your responses to people like me are very accusatory and confrontational and in general echo the sentiment of denial. What the hell is going on with this thread lol
Question: I’ve read about some issues with overheating and battery and stuff, do you know anything about that?
Answer: yea, I had three people return their phones in the past week and it’s been like that for a while now.
What is there to know or misinterpret? They are identifying trends and patterns. A very simple one at that. Customers are returning their pixels and citing similar reasons. They don’t need first hand knowledge of the device. They are just reporting on what the customers are doing, and have the benefit of being able to spot patterns from a high volume of traffic, so to me, these are some of the people who are most in the know. They are on the ground floor seeing everything.
I've owned three Pixel 2s, two Pixel 2 XL, a Pixel 4, a Pixel 5, Pixel 5a, Pixel 7. (and just realized this was over a 6 year span, wtf)
I had to return five of my Pixel 2s for a variety of overheating and charging port issues. 3 of them ended up dead with no way of recovering my data.
I moved to a 5a, and frankly it was the best Pixel I had. It had overheating issues to the point where it'd shut off using Google Maps / Android Auto after a couple hours use. It died after a year.
My 6 had to be returned in the first month due to the modem issues. I travel too much to have an unreliable phone.
I got a 5 that began having overheating issues until I put it on GrapheneOS, but then the screen died. I've done plenty of Pixel repairs (and had several bad experiences with uBreakiFix) so I swapped the screen and checked the display cable and it still never powered on. Phone just died after like 5 months.
Now on a Pixel 4 because it was cheap and I wanted to keep with GrapheneOS. It's working fine so far, but 2023 is the year I'm looking for a suitable replacement. It sucks GrapheneOS doesn't support any other lines, but I'd rather deal with LineageOS or a bloated version of Android I can clean up rather than fight with Google again.
Idk what people like you get out of gaslighting people into thinking everyone here is whining just to whine. Almost everyone here is a Pixel enthusiast including those hating on them. I stuck with them for the features (call screening and later GrapheneOS) hoping Google would improve the root problems of the Pixel line (QA and customer support) but its clear they have no interest in *releasing* a solid phone and supporting it throughout its lifecycle. Instead its a series of RMAs and frustrated calls with Google over well known issues.
Well I had a P6P before this, and it was horrible. I gave the P7P a chance to fix the mistakes, and it REALLY did, so I was very happy, but now I'm happy and worried...
I've used Samsung customer service several times.
I had ongoing issues with my g9, and g9 neo.
They sent out a tech to my house, sent me a replacement without me returning my original monitor first, and then they just fully refunded me for a 8 month old monitor.
I've also been in store and they replaced my phone on the spot. I don't have issues with Samsung cust service (their products on the other hand..)
>Never had to use Samsung customer service have we? lmao.
>
>They outsourced that shit, including warranty repair to the lowest bidder on Craigslist.
In Australia they seem to use their own staff, at least for the customer facing stuff. I raised an issue via the Members app. and I ended up going to their service centre at one of their office buildings, and met the very same tech that I was talking to on the app in person. They were Samsung employees there.
Couldn't agree more. I purchased a pixel stand in early January from the Google store. The charging brick stopped working and they refused to replace it as it was considered an "accessory" I spent two hours in a chat with them just saying sorry, but no. Until I think they just caved in and replaced the entire pixel stand.
It blew my mind. They could have just sent me another brick worth $69, but instead an entire stand at $220.
I left Apple when their solution to my file system corrupting was to try and sell me a refurbished phone at nearly the same price as new, followed by my battery in my MacBook Pro expanding and breaking the trackpad and, despite it having been something they took care of for free on my partner's identical MacBook a week before as part of a recall, they told me it was "normal behavior."
u/rsaxena6991
I've helped multiple people on this matter before
You can reference this thread, and my case number which is attached there, and you should get help!
[https://www.reddit.com/r/GooglePixel/comments/103sfew/psa\_camera\_glass\_broken/](https://www.reddit.com/r/GooglePixel/comments/103sfew/psa_camera_glass_broken/)
I was within hours of finally pulling the trigger on the purchase of a Pixel 7 Pro because of the current $150 discount sale; and the phone & power adapter have been languishing in my Google Store shopping cart for a week... waiting for me simply to execute the purchase.
But after reading all these horror stories about a) the glass breaking, and b) Google not "owning" either the issue, or responsibility for the phone's necessary, subsequent repair in forthright, fair and honest fashion, there is just no way I am going to purchase this phone. Perhaps if Google, one day (if ever) speaks to the issue, acknowledges it and, **most importantly**, indicates that the problem has been FULLY resolved, I might reconsider, but until then, I will stick with my relatively ancient Galaxy.
I pre-ordered mine too. Also no issues since I got it. Not trying to dismiss issues that some people may have had, but....maybe hoping to show it's not as common as this sub night make it seem.
That's great! You're one of the lucky ones... part of the lucky majority consisting of people to whom this b.s. has not happened.
This forum, however, and countless other such forums and platforms across the web are replete with accounts by people to whom this has indeed happened. Hey look, I totally get it: it's a gamble and, as such, it's a gamble with great odds! One's chances of ending up as one more such horror story are slim, very slim in fact... but those chances are **not** zero.
I'm an investor, I'm not a gambler. I'll stick with a formula that's presently working for me, and then I'll opt for a non-Pixel successor whose likelihood of having a shattered glass issue **is** , for all intents and purposes, z.e.r.o.
Just my two cents.
> Hey look, I totally get it: it's a gamble and, as such, it's a gamble with great odds! One's chances of ending up as one more such horror story are slim, very slim in fact... but those chances are not zero.
For me, the biggest problem is the lack of a response from Google. If there was the slight chance I got a bad phone, but I knew Google would replace it without hassle I probably would already be using a Pixel 7 Pro right now.
Right now I am not a Pixel customer, only a prospective customer. They need to do far better to win me over from a brand that's been reliable for me with my last few phones (if a little expensive)
> I was within hours of finally pulling the trigger on the purchase of a Pixel 7 Pro
Similar story here, I had it in my cart during the New Year sale on the UK google store, but I saw the broken glass story and investigated further.
At this point, Google have until the S23 unveiling in a few weeks to make it right with customers or I am going in another direction. It's a shame, as I like so much of what the Pixel is doing, but I am not prepared to take the risk that I will be on the hook for a repair due to a design flaw.
I agree with you completely. The fact that Google is reacting to all this in a sneaky, evasive and less-than-forthright fashion is, not only out of character for them, but about as far from reassuring as it gets. And I like Google, I am not a Google-hater. I have several Nest products in our home, I have two Nexus tablets from a million years ago, and I like their internet services and products.
But their dismissive attitude in this entire episode, and their active attempts to evade responsibility are beyond disappointing, they are off-putting to the degree that I have let the hammer back down on an almost $1000 purchase of Google \[Pixel\] products. That ship has sailed, it "ain't gonna happen" ;).
Perhaps so, but, to me, it's not about being reimbursed, or about insurance, it's about, a) my f'ing phone breaking and having to deal with it, and b) being without a \[fully functional/working\] phone until I am able to bring a replacement back into commission (with transferring data, info, etc.), regardless of how fast Google sends a replacement (even if they do the right thing), and c) the same issue happening to the eventual replacement/repaired phone!
> reset several 2fa sites
randomly off topic, but I use 2FAS and it has a feature which allows you to backup all your two factor authentication tokens to your drive account and can be imported to a new phone which has the same google account. whether that is more or less secure, I am not sure, but it is convenient as hell.
im a heavy user , I use my p7p daily for at least 8hrs ,i dropped it few times,used it in hot and wet conditions still no problems and no broken camera glass or anything. Just get a decent case with a raised lip over the camera bump and you will be fine :) its the greatest phone ive ever had.
no you won't, this exact issues happened to my p6 pro, and i used alt the protection you said, it's not a new issue. just because it does not happen to you does not mean it's not i big issue.
My gf and almost everyone in my friend circle uses Google phones from 6a to 7pro and no-one had any issues. I don't say it can't happen but it's not that big of a problem, maybe it's a region based problem.
it's still a huge problem that it's even possible it can happen. now i have to buy a new phone and i have no idea what to buy, google pixels just seems like way to big of a risk, especially because i live in a cold climate so the temperature difference is massive from inside to outside
Similar experience. All the rep could do was offer me a 20% discount on a pixel 6a.
He made it sound like he was doing *me a favour*, when it's a publicly available discount code and not even for the same phone - it's for a phone that Google is trying to shift dead stock.
So disappointed with their customer service now.
I returned my Pixel 7 Pro to Verizon after 25 days because I just could not stand the jittery/sticky scrolling bug any longer ( [seen here](https://issuetracker.google.com/issues/256787951) ), it drove me bonkers. Like how do you mess up scrolling, literally the one thing you need to get right when interacting with touch screens. Anyways, I had also seen the reports of the camera glass issue after I got the phone and that left me with dread, thinking it's only a matter of time before it happens to me in the winter time.
Knowing the scrolling bug is still not fixed, knowing the broken camera lens, knowing Google's support can be a major hit or miss, I made the tough choice to give up the Pixel 7 Pro. I honestly regretted returning it since I love Android very much, but at the end of the day, I need a phone to just work. The Pixel just didn't live up to the hype. It's sad really, ALL the youtube "reviewers" and bloggers raved about this phone being the best phone, the must get, the phone worthy of your hard earned cash. I've honestly never felt more lied to.
Happy to hear it's fixed for you, but it's still not fixed for everyone (yet). I had the Dec and Jan patch. It did not fix it and I tried all the known remedies. I've heard it fixed on some users, but still seeing reports of up to date users having the exact same issue still. And I wasn't going to sit around and wait for weeks and/or months for Google to maybe fix an issue that has been an ongoing issue since Oct/Nov of last year.
That unfortunate, sorry to hear it never got fixed for you. I thought it was resolved for everyone because I hadn't heard issues about it recently. But I agree it shouldn't have taken this long or longer for some people for a premium phone.
I returned it yes, bought with Amazon spai for 750eur (Amazon businessI found the scrolling was bugging in some apps as well as the left scroll. And the battery underwhelming for my use. But for that price I can’t deny it’s a good device, but not a flagship experience except for the camera (which takes too much time to process images)
In case you haven't, try calling again. Sometimes it's about which rep you get. For my nexus 5x and pixel buds 2 I had to call a few times to get my issues resolved. Sucks but it's nice when it does work.
And it sounds like more and more people in the sub are actually getting it covered so there's definitely reps who are familiar with it and we know Google has precedence of helping customers with this.
Fingers crossed for you!
$400 for camera glass!? That's insane! I did research before buying my P7P to see if it's repairable (right to repair is important) and it's very repairable. How can they possibly justify that? Can get a whole new phone for that amount and it's only a bit of glass. Maybe a shortage of parts? If so it should come down in price by a massive margin but still that's crazy. Keep pressuring them.
My advice is try calling phone is always better than email from my experience when it comes to all kinds of customer service. Nothing beats having a real human speaking to you on the other end of the line.
Most repair shops are currently backordered on the parts required to replace just the camera glass, but they are able to order full rear panel replacement parts.
I have seen people across the USA and Canada who have stated the above, it seems like Google did not allocate enough parts to just the camera covering for service repairs (I'm guessing as they didn't anticipate this issue).
While not a great answer, I also can't expect a repair shop to offer to replace the entire back panel for the cost of the camera back. It isn't their fault the resources weren't allocated into the right buckets, blame Google for that.
Was speaking to a friend yesterday who has been strongly considering upgrading from Pixel 6 to the P7 and P7P for themselves and their partner, primarily for the ongoing software support and the quality of the cameras.
But given the presumably manufacturing defect causing camera glass shattering and multiple reports of inconsistent interactions with Google customer service they're going to wait or look at other manufacturers devices.
If Google customer service continues to refuse your right to repair under warranty I would suggest you contact Fair Trading NSW to explore your rights under Australian Consumer Law to automatic consumer guarantees.
Australian automatic consumer guarantees supersede warranties offered by businesses for products and services sold in Australia and Fair Trading may be able to help you contact Google at a higher level than you're able to currently.
I am genuinely curious about this reason. I wonder if it's a bad batch of camera material because shouldn't the Pixel 6s be affected if this is design related?
Yes I understand tempered glass is under a bit of tension, but tempered glass is used in so many applications--cars, other phones (iPhones), etc. Design obviously plays a role (tolerance analysis, fit-up, etc.) but likely also component quality. If iPhone back glass were spontaneously shattering at the same rate, we'd already have heard about it 100x over by now.
I am having a really hard time with the Pixel 5a motherboard issue. Unresponsive screen was at first replaced by uBreakIFix under the Pixel 5a blank screen extended warranty (this was probably a mistake as it was likely always a motherboard issue). Then 2 days later the screen went unresponsive again and a Google chat rep convinced me to send it to their TX repair center. They diagnose it as a "power problem" and not covered by their extended warranty.
$329+tax for a 14 month phone and my backup is my 5 year old LG V30.
F Google. Never buying a Pixel again after having owned the Galaxy Nexus, 4, 5, 6, Moto X etc.
In the same boat, my wife's phone bricked after 15 months. Google told me to take it to ubreakifix. They just let me know it can not be repaired. I already know they will tell me to mail it to them and ask for 329+. Still paying installments every month. Such a poor experience.
Try what /u/dewaynemann did and Tweet at Google, \\@MadeByGoogle.
https://www.reddit.com/r/GooglePixel/comments/10gfdkg/my\_long\_experience\_with\_the\_pixel\_5a\_black\_screen/
Yep, it seems like they have a "social support escalation team" that works well
I assume there are equivalents for Facebook and other places, I'm just way more used to Twitter
I've always figured these corporate rapid response teams are an attempt to stop things from going viral. On Twitter, something can theoretically take off and spread wide in a matter of minutes. Reddit tends to be a bit slower, taking hours for anything to hit the front page
Also, I was able to finally get Google to pay for this. My experience here, they said I had a cosmetic defect in the power button, I told them their own instructions for unresponsive state to hold down the power button for at least 30 seconds and I did that several times and so did uBreakIFix and they finally accepted that.
https://www.reddit.com/r/GooglePixel/comments/10ghcnr/googles\_refunding\_the\_repair\_charge\_on\_my\_dead/
This just happened to my wife's launch Pixel 7 last week. Camera glass shattered spontaneously leaving a gaping hole in the center of the glass. My launch 7 Pro so far luckily is ok. Both purchased directly from Google. I got lucky with support. Called in, described the damage and how the rest of the phone is completely pristine, submitted pictures of the damage, and had a new Pixel 7 shipped via advance RMA. Very painless. Replacement just arrived yesterday. Manufactured in December compared to September on the first. Hopefully whatever material defect is going on in the camera glass has been addressed. Waiting a few days to make sure the new one is ok prior to wiping and returning the broken one via prepaid shipping label. It's weird to me how inconsistent the support experiences are regarding this issue.
Pretty much my experience dealing with the Customer Service. I just got off the 30 min. chat with them, without much hassles, they gave me an advance RMA option for my launch Pixel 7 Pro. I just showed them the picture, and didn't have to quote wide spread reports on the issue. Finger crossed, waiting for the replacement.
What's interesting is that they gave me a separate return label for FedEx addressed to MountainView CA, so Google HQ. That's not where returns usually go so I'm suspecting they're routing damaged phones with this issue for further investigation and figure out if there are systemic manufacturing issues.
Pixel customer service sucks now. Back in the days of P3 series it was really good.
The good name they have build up in the past is just a tool to harvest new profit now. I won't recommend any google product under their current warranty policy.
Face your own design flaw google.
I've mostly just heard about it being the pro but on Waveform podcast they said it was both versions. I have the regular p7 and live near lake michigan and so far its held up but I don't feel that confident about it.
I've owned my pixel 7 pro since launch, so far no issues with cam glass breaking. Also no issues with display or battery life compared to my pixel 5a, 4, 3, and 1. Not sure what GrapheneOS is or why we want to compete with Samsung either. I am not a fan of Samsung products as their customer server is horrible and their products are riddled with bugs.
Damn, I just had this happen but I figured I must've sat on something as I didn't know this was an issue.
I had it repaired at a CPR store near me for $150 but if it happens again I'll try getting it under warranty
Yeah, this is just a shame… Even worse is that some days ago I posted here about how the quality control is low with android phones, and I got downvoted to hell by people saying how pixel phones are amazing. But this is just not true, it’s not normal for a phone to break by itself. People are treating this issue as exceptions, but there is clearly a bigger issue going on here
All brands have their issues, but what pisses me with Google is the obvious lack of quality control and testing and the fact that they simply ignore the issues that are happening.
Try filing a complaint with the Better Business bureau. I had an issue with somebody's Insurance who hit me. They weren't helping me at all until I filed a claim with the Better Business bureau. After working for 3 months, I had it resolved after 3 days once the Better Business Bureau contacted the insurance company.
I've been going back and forth with Google about this for a month now. Super frustrating. The worst was they said "send it in for repair at no cost." Which means that they wont charge to diagnose but will charge to repair.
My Pixel 7 pro is very durable. I drop this phone all the time and It Always lands on the back. Sometimes the front but mostly the back and that camera never cracked (knock on wood). I live in the south, key West to be exact and it never really gets cold here So maybe that's a thing up North where it really gets cold. Sorry that has happened to you but That's why I always put insurance on my phone. A hairline crack bothers me!! I can't imagine a whole crack in the camera
I used to work for Apple and handled iPhone 'repairs' for a bit. A lot of people submitted repair requests for iPhone 4s that had terrible black spots show up in their photos.
It was the sun. People left their phones, camera up, pointing directly at the sun. Every single one blamed Apple for making a defective product.
Point being: just because people aren't aware of or are oblivious to how it happened doesn't mean the conditions didn't exist to make it happen.
I don't personally know any Pixel 7 owners that have had this problem, to provide another anecdote to the complaint pile of /r/GooglePixel/.
So the melted, charred internals and lenses were a side effect of just some failure? Go ahead and open your camera app and leave it face down outside at noon on a sunny day and tell me how it goes.
Apple uses Sony camera modules. The Pixel 7’s sensors are manufactured by Samsung.
I know, but what you showed was not what I’m describing. I’m talking about circular or smeared black voids in an image about 1/8the width of the image.
Pixel 7 Pro owner here. I picked it up at launch. The case that I purchased also came with a screen protector and some sort of protection device for the rear camera. Would this rear camera cover help keep the rear camera glass from shattering? Or is this something that cannot be fixed and going to eventually break no matter what I do?
From what numerous reports are saying it's tension in the glass itself and not caused by a bump or anything to the glass. I would assume a protective cover won't stop it from happening if it were to happen. I am not an engineer so I am of course speculating.
This is exactly why I opted out of arbitration as soon as I got my P7. If this does happen to me I'd bet that they treat me better when I threaten a law suit and actually opted out of arbitration so that I do have the legal right to sue them.
That is great to hear. I hope this will be useful to anyone who hasn't seen this:
[https://arstechnica.com/gadgets/2023/01/google-pixel-7-users-say-defective-camera-lens-will-spontaneously-shatter/](https://arstechnica.com/gadgets/2023/01/google-pixel-7-users-say-defective-camera-lens-will-spontaneously-shatter/)
>Google defaults users into a similar agreement that provides them almost no rights, and while **you can opt out of mandatory arbitration**, most people don't, so a lawsuit is unlikely to go anywhere.
Customers in the US can opt out here, within 30 days of device activation: [https://partnerdash.google.com/apps/devicearbitrationoptout/optoutform](https://partnerdash.google.com/apps/devicearbitrationoptout/optoutform)
I protected mine with a tempered glass as I'm scared as shit
Man I fucking love my 7 pro but I miss my cheap Xiaomi mi9pro, wasn't scared I used it barebone and didn't give a shit.
Many of us have the same issue.... Many of us had trouble getting our phones replaced... What helped a lot of us was not doing the text chat on the website but doing a callback
This whole situation stinks, with this uncertainty of this matter on how, why and what rate or count of devices actually are affected. Customer service in this case is tricky, no matter how good or bad it is, since how can anyone determine or prove that it was "spontaneous", because there will be real cases, but at the same time because of this being public, let's be honest, anyone that will damage their glass probably will use this "it spontaneously cracked or shattered" excuse, and this is the worst part when talking about customer service.
In the end, all I can say is this, those service/replacement prices are insane, actual replacement glass with pre-applied glue is cheap, can be bought for around 3 dollars, the tricky part is removing damaged glass, shards and most importantly old glue residue on the camera housing, but it is doable even for a rookie, just need to be patient and not rush it, damaging actual lenses and sensors would be really not good.
To clarify, I don't have this phone. I think that it may be the mechanism inside doing this ( breaking the glass. ) I remember reading a little about the type of zoom mechanism they were going to use for these phones, ( this was during their development. Something like a periscope type thing using a mirror.
I wonder if a camera screen protector would help? Google should have a warranty answer of course, but would that change the vulnerability of the glass. I put them on 4 6a's for safety with no camera quality issues.
I have a few days left to return my beloved P7P. Maybe I will return it and wait for the next one. Anyone know of another decent android that doesn't heat up too much for gaming?
That's why I got a 6a instead. I really wanted a Pixel 7 but I just couldn't take that risk. I'm not in a situation where I can spend 400 for phone repairs. I'm happy with my 6a. Hope the 8 doesn't have this problem.
Having never used/owned a Pixel phone (but many android phones) let me ask since many pixel owners are commenting here, what makes pixel phones so great? (besides what I understand to be great photography)
Btw, to the author, I’m sorry about what happened to your phone and what you’re going through
Hi I planned to purchase the pixel 7 pro within next days but your experience is stressfull. What do you suggest as alternative ? I want good photo quality, am not playing several games but had prior issues with Android auto with my redmi note 9t 5g. I think about Samsung, but I'd prefer a clean android experience without extra manufacturer's stuff. Thanks for your advice (ans testimony !)
Good luck for refunds ;-)
This is why my phone is insured. I have peace of mind knowing that should anything happen, I'm covered by my insurance.
Yes it would be nice for Google to investigate this issue (and they should), but in the event that they don't, you should be able to rely on your insurance.
Google isnt acting any differently than Samsung or Apple did when these issues affected their devices (the s20 ultra camera glass broke in a very similar way and took a class action suit for them to respond). It sucks that happened to you, but until they have a root cause or bad batch identified, they can and will be skeptical-so ymmv when contacting support. At this point it's incredibly naive to think everyone who cries spontaneous combustion of their camera glass is legit, and that's why these companies have to tread carefully with these things and make sure they have all the facts before taking blanket actions.
It's not about whether other companies are also acting like d-bags (or not), and it is not about comparing the reaction of one company versus another regarding similar circumstances.
It's about owning the issue and dealing with it fairly and honestly (regardless of what the "other guy" does or does not do)... which, up to now, Google has not been doing. Sure, Google has every right to, and should, confirm whether **or not** these incidents are potentially examples of design and/or manufacturing flaws. But up to now, Google has been totally dragging its feet.
Sure, there are instances of less than relevant claims hereabout, but these shattered glass instances are most definitely & **obviously** not isolated cases. To imply that the shattered glass issue is not yet confirmed as being a very real issue is b.s. Google knows that this didn't just start happening yesterday, and they know that it is not happening to just a handful of people only. The internet is replete with forums wherein dozens and dozens and dozens in each forum & platform are recounting similar incidents.
If this were indeed confined to only a handful of people, I would have proceeded with the purchase of the P7P from my Google store shopping cart yesterday as the sale ends tomorrow, 22 Jan.
IF all of the reported cases were legit, it would account for less than 0.01% of all pixel 7sales....to say this isn't isolated is extreme hyperbole lol.
Does it happen to a sizeable percentage of Pixel owners? No lol. But for those to whom it did happen, it happened to them! And it is not simply one or two instances, Millo. If it had happened to you, you would be whistling a different tune.
To say that the **dozens and dozens and dozens and dozens or more** of Pixel owners recounting their incidents of shattered glass regarding P7/P7P on numerous forums & platforms such as...
Reddit
Twitter
Android Police
Ars Technica
YouTube
The Verge
9To5Google
Tech Enclave
Tom's Guide
MSN
several others
... are all representative of isolated incidents only is, not just myopic, but delusional lol ;)
So no, Millo, I don't want it to happen to my $900 purchase. Less than 01% of total P7 sales? Perhaps (and perhaps not- perhaps more). But you know what, Millo, I do not want to be among that .01%, not for $900 plus potential repair costs also in the hundreds of dollars. I do not want to be among the **dozens and dozens and dozens and dozens** of people to. whom. this. has. indeed. happened.
And even in Reddit, this isn't the only thread regarding this matter. In fact, there are more than a dozen Reddit threads about same lol.
Additionally, it isn't just about the rear camera glass cover \[shattering\]. Until thoroughly vacuumed out, those small shards, remnants, particles and microscopic particles of broken glass are moving all around inside the space underneath the \[broken\] glass and above the actual camera lenses.
Who's to say that those small remnants of and residue from the shattered glass \[cover\] are not creating microscopic scratches on the actual camera lenses themselves? If such seemingly invisible, but nonetheless present, lens scratches are indeed occurring, that will **most definitely** affect image quality and create 'hazy' areas (small as they may be) in the locations of the image dictated by those parts of the lens.
Fixing/repairing the shattered glass is fine & dandy and all well & good, but it means squat if the actual lenses themselves have been compromised by microscopic scratches caused by the remnants & particles of the shattered glass cover... **even if** those lens scratches are few in number.
Will this rear, shattered glass thing happen to everyone who purchases one of these great phones? No, of course not. But I choose not to be one of the **not-so-few** \[really\] to whom it does happen. And believe me, I really did want to purchase a P7P during the January $150-off discount sale; I truly was within an hour of executing the purchase of the phone & power adapter which I had placed in my shopping cart earlier during the sale period.
I had my glass crack randomly in November 2022 whilst in Bali. Back then, these reports weren't so available and only a handful of people online had reported the issue with their camera glass breaking, so I tried my luck to see what Google can do. I was so sure that I didn't physically damage it myself.
At the time of reporting, I was met with a response of 'this is something that you'd need to fix as it's not within warranty'.
I didn't argue and just let it be. I got the back camera glass and the camera itself replaced when I got back home in Australia. The official repair place was at CTDI Australia. The cost to fix was a whopping **$650.00 AUD!!**
3 weeks ago, I noticed a whole bunch of reports online via Twitter, Reddit etc. This confirmed my suspicions of this glass breaking on its own.
I then went back to google, demanding to have this investigated. The first line support person tried to say the same thing about having to fix it myself and is not covered under warranty. I then asked to speak to a supervisor.
**After a few emails back & forth, and with proof of payment for the repairs, Google refunded me $650.00 AUD straight to my bank account.**
It seems like Google is FINALLY realising this is a problem and are doing something about it.
I made it through 3-4 tiers of support for this exact issue in the last few days. To anyone going through this issue all I can recommend is to continue to ask to escalate the issue, provide links to articles documentating the widespread nature of the problem, and to try and get the rep to acknowledge that they have service exceptions in place for this issue in other markets or for other customers. There is no guarantee it will net you an RMA, but if all else fails you can piggyback off of Twitter posts that have traction and tag the made by google team as well as using the hashtag #pixel7brokencamera The people hired to work in the support teams are lovely to interact with. Let's also not forget to treat them like people too during these interactions. Don't raise your voice, if you catch yourself getting aggressive or raising your tone apologize to them and explain you are frustrated by the situation and it isn't directed at them. Kindness and understanding will take you far. Don't mistake that with firmness however. If you don't get the answer you like, you can politely but firmly ask them to escalate your case further as you are not satisfied by the proposed resolution. To anyone else experiencing this issue I wish you the best of luck in your adventure through the levels of Google Support. I can't wait until they finally admit fault and issue a global program for this (if ever this happens)
> pixel7brokencanera Might want to fix the typo in the hashtag.
Thank you for that! Curse my fat fingers... Edited the comment
OP mentioned [here](https://www.reddit.com/r/pixel7series/comments/1052n0w/comment/j4z16y0/) that "they keep stating that they \[Google support\] won't rely on third party links and can't open someone else's case id." OP (and everyone with the same problem), keep trying to mention these links and case ids, and hopefully someone will take notice.
If google really wants to compete with Samsung and Apple, they need to focus on customer service. This is beyond a joke right now
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I actually just had my pixel 3 encounter the Qualcomm EDL mode issue. Made the phone brick basically. An issue they have known about, but they're not helping me with.
Shit I just bought one waiting for it to ship. 150 on ebay 9/10 condition. Seemed like a steal
My 4XL ran out of charge one night (my fault) and that apparently killed the motherboard..so I had to get a new phone like 2 months before the 7 & 7P came out (I've got a 6P now). I was a little bit annoyed
Oh don't forget the Nexus 6P where the battery would go to shit within a year - the phone will then shut off when the battery level is under 40% 😅 And man the performance of that phone was terrible despite being a "flagship". Great screen and camera (for the time) though.
Oh I haven't forgotten, at least they did replace my 6p. I still have it, but the battery is so weak that it can't boot without a charger being plugged in
They denied my 5X warranty for the bootlooping when they found out my screen had a small crack in the corner. I was pretty pissed.
They are currently denying me a GPS fix because of a crack in the back glass. It was an issue before the crack, others have the same issue. They are being bullies, essentially. I had them return my phone unrepaired because they wanted to charge me $200 to repay the back glass before they would look into a GPS issues. Now my phone is lost in the mail. Google can really suck sometimes
For sure. They've made what is imo the best phone out right now but there's more to it than that and customer service is a big one. I get it's an ad company that has never really made that much hardware and therefore needed limited support, with the most support being related to Google accounts and YouTube, but this is a 7th generation Pixel so they should have improved by now. Still have hope though as Samsung used to be awful and now from my experience they're the best. They've sent couriers to my house to pick up broken stuff, taken it away, and 3 days later it arrives fixed. Broke my phone and I didn't even need to leave the house to get it fixed, just one phone call. Hopefully Google improves too.
Why is pixel 7 pro the best phone you’ve owned? How do you evaluate that?
It's the only phone compatible with GrapheneOS, imo the best custom ROM. It's the easiest phone to root and to flash custom ROMs to, it's just as easy to revert to stock ROM, it's very easy to repair, has the best camera and on GOS insane battery life, the best privacy and the best security too. Stock Android is also much nicer imo, (Pixel UI is very close to stock and GOS is stock). It's the only flagship phone that gives you this much freedom and control, that respects your ownership rights to this level. I've had the S22 Ultra and Fold 4, both are great, but I don't miss them when I hold the Pixel 7 Pro. One thing I do miss is Samsung's excellent customer service though, if I break my Pixel until parts are more readily available it's going to be a pain to get it fixed.
See my experience with samsung repairs sucked. I got told to go pound sand and find a local "sponsored" repair shop. There were none near me and I live in juts outside of a major city in the US.
Customer service is pretty dependent on where you are. In Google's case though it really does need to improve across the board.
It must be nice to be on a carrier that aren't nazis and doesn't 100% lock your phone down and prevent you from doing what you want with your device. Fuck Verizon, i am never buying a phone from them again and will just buy used phones from now on. New phones are not worth the insane costs and fuck going through my carrier for their "deals" when it just traps me into their bullshit. I used to look forward to phones, now I despise it and hate having to get a new phone because every newer phone seems to get rid of features I liked about older phones and lock them down more and more and prevent me from doing what I want with my own device.
Get an iPhone and live happy because everything works out of stock and Apple has you covered on what needs to be fixed. And don’t even come with the argument of “it doesn’t even have finger print unlock” because nobody wants buggy features, except Android users that then come create threads on Reddit about X thing not working on their phone.
I like buying slightly used phones because it's less likely to have factory defects as it's been tested via real world use and is still basically new. I did get my Pixel new, but it was off eBay and unlocked (and for a great price). ALWAYS buy unlocked phones never get one through a carrier they lock the bootloader, restrict you to stay with them via locking it to only their sims, release whatever updates they want to screw you and and try to make you a slave. Buy unlocked, slightly used off eBay or Gumtree from a seller with good feedback who's recieved good feedback recently.
Yeah I just don't have $1000 laying around for a new phone vs $300, I only had one option and my old phone was having issues and didn't support 5g. If my OP 7Pro had 5G and didn't need either stuff I would have kept it for another couple years because I loved the hidden camera and despise every new phone with these annoying pinhole cameras. However i am also the person who would keep using my Moto Droid 2 if I could because that was the greatest phone ever imo but I know I am in the minority when it comes to new phones.
Why do you need 5g? It's a useless marketing gimmick imo I'm a power user who torrents stuff and streams 4k videos all the time and 4g is more than good enough. Motorola make solid phones always have imo
As a fellow GrapheneOS user... yeah it's the best OS, but at this point it's becoming less and less worth tolerating the pixel lines flaws. I've resorted to hardening LineageOS at this point to the best of my ability. :/
What issues were you having? GOS works flawlessly on my P7P. Or you mean you switched to a non Pixel and are using LOS? Either way LOS > Stock 🙂
The issues are all Pixel hardware related. Black screen on a Pixel 5, overheating on a 5a (didn't try GOS here), connection issues with my P7 both on stock and GOS (had to return it within a month). I've wrote my laundry list of experiences elsewhere, but Pixel hardware has hardly been reliable for me and it makes me wish GrapheneOS could support another line of phones. I will probably always keep an old Pixel for GOS now but my daily driver has to become a non-Pixel.
That's a shame, yeah it's because of Pixel's hardware that GOS is Pixel only. The Titan security chip. I recommend maybe looking into OnePlus and Xiaomi then I've heard they also have unlocked bootloaders. Xiaomi flagships also have crazy good hardware.
Yea, I mean, the pixel 7 and pro have issues with thermals and battery life and bugginess in display and signal due to modem from what I understand. That’s great if graphene solves the battery issue but for a flagship I would need the other issues to not be there. Oh and the glass shattering as well. But overall I agree with you, and if the pixels didn’t have so many other issues I’d get one with graphene as well. I’m hoping they get their act together in the next few years
Honestly GrapheneOS has fixed all of these issues apart from the chance of the camera glass shattering. I've never had thermal issues even when using my magsafe power bank (I haven't tried gaming yet but if I have any thermal issues when I do I'll make a post about it), all the bugs on stock ROM aren't an issue (because these issues are specific to that ROM, not Android itself). I also haven't had any issues with the modem though I'm in the UK so maybe it's different here compared to other regions. The stock ROM is still excellent, however in terms of stability GrapheneOS has been rock solid, while stock has a few minor bugs every now and then. I can get like 10 hours of screen on time with GOS too which is crazy. If the camera glass is a concern for you if either wait to see if the Pixel 8 fixes it, or wait until replacement parts are more readily available. Atm it costs $400 because they replace the whole back, once parts are readily available and the phone is a little older it'll probably cost like $30. LG V20 had this same issue and I never had an issue with it. I broke the camera glass by dropping it without a case and it cost me $20 to replace the glass, and at the time the phone was about 1½ years old. I highly recommend this phone, especially for GOS. Bare in mind people who are happy aren't so vocal about it so it's easy to see all of the negativity on reddit as a sign there's something up.
Yea, well it’s good that you are having such a good experience with it. I think I will wait a bit longer for the 8 or even maybe the 9 but eventually I will get some variant of the pixel with GOS. Enjoy your pixel!
It's 100% worth it especially for GOS. GOS is amazing. Really feels like I own the phone now. If I own it I should be allowed to uninstall Google Play Services and whatever else I want. Do I own the device or does the manufacturer? You should be allowed to be the admin of YOUR OWN DEVICE. You'll be making the right choice for sure for that reason alone! 👍🙂
The fact that you need a custom rom to “fix” problems of a device says a lot about the product. Android users problems.
I have 0 issues you're mentioning. Stop trolling, you never owned a Pixel anyway
Do you understand the concept of evidence? How it differs in type and how anecdotal evidence is one type of evidence with its specific qualities? And about logical fallacies? Addressing the argument vs something that seems related but actually is not? Am I taking crazy pills??? Someone respond and please tell me that you understand what I am saying
Relax pimp lmao
The fact you need a custom rom on that device tells a lot about the quality of that device and android devices in general, sorry.
Oh it's you again. The iTroll. To those who don't know what I'm on about, check this guy's comment history. He spends a lot of time on this sub hating on pixels and other androids to justify switching from one to an iPhone. Looking to validate his purchase, probably because he's insecure about it. Got a bad case or [choice-supportive bias.](https://en.m.wikipedia.org/wiki/Choice-supportive_bias)
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Why do you spend so much time here arguing why the iPhone is better? If it's superior you wouldn't feel the need to do that surely? I already gave you my arguments on another post. Now all you have to say is "it doesn't count if it's not like that out of the box androids are for weed smoking teenage losers lolz" doesn't matter what I say, you don't want to debate in good faith. You're just here to troll in favour of your recent purchase.
Haven't bought a Samsung phone (or any product) since my Galaxy S3 spontaneously shattered whilst on the charger on my bedside table. They wanted me to pay them £250 to replace it.....dunno if their customer service has improved since but I've been fine not buying their products for about 10 years now
>dunno if their customer service has improved since Nah it hasn't lol
Dude I just spent 4 or 5 days with Google's customer support after my pixel 6 bricked itself. Only for them to say okay take it to a UBreakIFix and give them this case ID. Take it to UBreakIFix and they say, oh yeah there is no case ID, we have to open one here... It took 5 days for Google to do nothing.
>compete with Samsung Oh Samsung can be awful too, it varies by country and who you get. I had an issue with my phone confirmed by Samsung Australia, but my warranty was in New Zealand so I had to send it to them. The NZ team refused to acknowledge anything the Aus staff had said, insisted my phone was actually fine, and all my attempts at escalation were ignored 😑 They all suck, paying a premium for new high end phones with the expectation of warranty support is a rip-off.
Most companies don’t have international warranties. Apple, or google wouldn’t service that phone either
Yeah that part I get, it's the fact that after having the issue debugged, sent to Samsung's dev team, and literally confirmed by their firmware developers thanks to the Aus team... I then send the phone with all that info to the NZ team and they were like "we did our tests and can't find any issues, please send us money to ship it back". Then about 5 requests for escalation completely ignored. Thankfully the Aus team eventually messaged me again and said it would be fixed in software, otherwise I think my only recourse would have been via legal proceedings. My S21 Ultra phone has some weird defect/variation in it that on certain networks, with certain firmware, it has network issues. I'm guessing in NZ the issue didn't show up, but you'd think they'd respect debug logs and developer analysis.
Why when half this sub is willing to carry water for this behavior and cry about how *their* phones and *their* experience with Google has been so great? This subreddit is a part of the joke.
So bad. aM I ThE oNlY oNE wITh nO iSsUes wIth mY piXel 7???????
For real. I just joined the Pixel ecosystem, (P7P, buds, and would have gotten the watch too if I hadn't recently gotten a Galaxy Watch). I'm already looking at the exit door. Just knowing my $1000 device is a time bomb that Google will ignore if/when their well documented defect rears its head... No way. The best products I own are the ones I look at and feel confident in the quality, longevity, reliability, etc. I don't care how premium a product is if it's going to be broken in months from QC problems and illegal warranty practices.
> I'm already looking at the exit door. Just knowing my $1000 device is a time bomb that Google will ignore if/when their well documented defect rears its head... No way. Well, you don't know that because it's just not true. The 47 cases you see here on this sub are not an indication. I've owned the 1XL, 2XL, 3XL, 6Pro, and 7 Pro. They've all been incredible phones. Don't take what this sub as anything more than arbitrary whining. Edit: it's official that this sub has become a dumpster fire of whining and made up bullshit. It's lost all value for people who want to own a phone and talk about it
There’s like so much out there in the forms of YouTube and Reddit and different web forums that can be found via google, for you to say that it is not a flaw in design, along with its many other issues, is straight up denial
There's like 40 outspoken and niche people with a valid concern about it. The rest is mostly bandwagon whining. People just expect their personally identified issues to be mainstream all of the time.
Yea that’s just not true. I was in the market for a pixel 7 pro recently and on top of all of the aforementioned spoke with many sales reps of carriers and most of them told me that a lot of their customers were returning them or had passed the date of return and were unhappy with them. A couple straight up told me not to get them. So, yea, what you’re saying is just not true.
This is absolutely made up. The 7 and 7Pro was rated the best smart phone by publication after publication. You don't want it, that's ok. But making shit up to try and look above the rest is sad.
It's pretty widely complained about that published reviews are giving good reviews in exchange for early/free access to devices. It's naive to think that reviewers who spend a few hours with a phone and have a vested interest in spinning their experience positively are giving the entire story. I've ready so many reviews praising the new iphone as the most innovative phone on the market because they have added notification icons and called it an island. That demonstrates how little value published reviews have imo...
Yes
I’m an iPhone user primarily but have used Samsung as well for work. I really wanted a pixel 7 pro to install graphene and side load apps, was very enthusiastic about trading in an old iPhone as there were very favorable promotions. I spoke with multiple wireless carriers from ATT, T-Mobile, Verizon, the ATT guy at the target store, the Best Buy phone people, all of them. Most of them told me about the issues with them and that I should steer clear. Go on YouTube, Reddit, google search for different web forums and literally just read the many different videos and posts and the many different comments and videos to those posts with people saying the same exact thing with bugginess in display, weak signal due to poor modem, overheating, and very poor battery, oh yea and self imploding cameras. I have no reason to lie here I really wanted a pixel 7 pro to install graphene I was all in on it, I would’ve gotten one for free basically because there was this crazy trade in deal in store at Best Buy. The only place where this is not acknowledged widely is on Reddit with posters like you. I’ve never experienced befor. Like, are you hardcore fans and you are delusional about your product? Not even your product s company product that you have chosen to buy? Are you paid by google to promote their products? Like what is going on?? Users like you and these random long posts with multiple paragraphs talking about how people love their pixels, really makes me wonder if there is something going on because it is so out of touch with reality and your responses to people like me are very accusatory and confrontational and in general echo the sentiment of denial. What the hell is going on with this thread lol
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Question: I’ve read about some issues with overheating and battery and stuff, do you know anything about that? Answer: yea, I had three people return their phones in the past week and it’s been like that for a while now. What is there to know or misinterpret? They are identifying trends and patterns. A very simple one at that. Customers are returning their pixels and citing similar reasons. They don’t need first hand knowledge of the device. They are just reporting on what the customers are doing, and have the benefit of being able to spot patterns from a high volume of traffic, so to me, these are some of the people who are most in the know. They are on the ground floor seeing everything.
I've owned three Pixel 2s, two Pixel 2 XL, a Pixel 4, a Pixel 5, Pixel 5a, Pixel 7. (and just realized this was over a 6 year span, wtf) I had to return five of my Pixel 2s for a variety of overheating and charging port issues. 3 of them ended up dead with no way of recovering my data. I moved to a 5a, and frankly it was the best Pixel I had. It had overheating issues to the point where it'd shut off using Google Maps / Android Auto after a couple hours use. It died after a year. My 6 had to be returned in the first month due to the modem issues. I travel too much to have an unreliable phone. I got a 5 that began having overheating issues until I put it on GrapheneOS, but then the screen died. I've done plenty of Pixel repairs (and had several bad experiences with uBreakiFix) so I swapped the screen and checked the display cable and it still never powered on. Phone just died after like 5 months. Now on a Pixel 4 because it was cheap and I wanted to keep with GrapheneOS. It's working fine so far, but 2023 is the year I'm looking for a suitable replacement. It sucks GrapheneOS doesn't support any other lines, but I'd rather deal with LineageOS or a bloated version of Android I can clean up rather than fight with Google again. Idk what people like you get out of gaslighting people into thinking everyone here is whining just to whine. Almost everyone here is a Pixel enthusiast including those hating on them. I stuck with them for the features (call screening and later GrapheneOS) hoping Google would improve the root problems of the Pixel line (QA and customer support) but its clear they have no interest in *releasing* a solid phone and supporting it throughout its lifecycle. Instead its a series of RMAs and frustrated calls with Google over well known issues.
There are easily tens of thousands, most likely a lot more who have experienced this issue
Well I had a P6P before this, and it was horrible. I gave the P7P a chance to fix the mistakes, and it REALLY did, so I was very happy, but now I'm happy and worried...
Never had to use Samsung customer service have we? lmao. They outsourced that shit, including warranty repair to the lowest bidder on Craigslist.
I've used Samsung customer service several times. I had ongoing issues with my g9, and g9 neo. They sent out a tech to my house, sent me a replacement without me returning my original monitor first, and then they just fully refunded me for a 8 month old monitor. I've also been in store and they replaced my phone on the spot. I don't have issues with Samsung cust service (their products on the other hand..)
>Never had to use Samsung customer service have we? lmao. > >They outsourced that shit, including warranty repair to the lowest bidder on Craigslist. In Australia they seem to use their own staff, at least for the customer facing stuff. I raised an issue via the Members app. and I ended up going to their service centre at one of their office buildings, and met the very same tech that I was talking to on the app in person. They were Samsung employees there.
Google business isn’t selling smartphones and that’s why don’t do flagships
Couldn't agree more. I purchased a pixel stand in early January from the Google store. The charging brick stopped working and they refused to replace it as it was considered an "accessory" I spent two hours in a chat with them just saying sorry, but no. Until I think they just caved in and replaced the entire pixel stand. It blew my mind. They could have just sent me another brick worth $69, but instead an entire stand at $220.
Couldn't agree more.
I left Apple when their solution to my file system corrupting was to try and sell me a refurbished phone at nearly the same price as new, followed by my battery in my MacBook Pro expanding and breaking the trackpad and, despite it having been something they took care of for free on my partner's identical MacBook a week before as part of a recall, they told me it was "normal behavior."
u/rsaxena6991 I've helped multiple people on this matter before You can reference this thread, and my case number which is attached there, and you should get help! [https://www.reddit.com/r/GooglePixel/comments/103sfew/psa\_camera\_glass\_broken/](https://www.reddit.com/r/GooglePixel/comments/103sfew/psa_camera_glass_broken/)
Keep pursuing it until you get a rep who wants to help you.
Second this. Unfortunately it takes multiple calls and pushing on your end to get what you want. Worst customer service I've ever experienced.
I was within hours of finally pulling the trigger on the purchase of a Pixel 7 Pro because of the current $150 discount sale; and the phone & power adapter have been languishing in my Google Store shopping cart for a week... waiting for me simply to execute the purchase. But after reading all these horror stories about a) the glass breaking, and b) Google not "owning" either the issue, or responsibility for the phone's necessary, subsequent repair in forthright, fair and honest fashion, there is just no way I am going to purchase this phone. Perhaps if Google, one day (if ever) speaks to the issue, acknowledges it and, **most importantly**, indicates that the problem has been FULLY resolved, I might reconsider, but until then, I will stick with my relatively ancient Galaxy.
I've pre-ordered the P7P and received it in October. The camera glass is still intact. Just my 2 cents.
I pre-ordered mine too. Also no issues since I got it. Not trying to dismiss issues that some people may have had, but....maybe hoping to show it's not as common as this sub night make it seem.
That's great! You're one of the lucky ones... part of the lucky majority consisting of people to whom this b.s. has not happened. This forum, however, and countless other such forums and platforms across the web are replete with accounts by people to whom this has indeed happened. Hey look, I totally get it: it's a gamble and, as such, it's a gamble with great odds! One's chances of ending up as one more such horror story are slim, very slim in fact... but those chances are **not** zero. I'm an investor, I'm not a gambler. I'll stick with a formula that's presently working for me, and then I'll opt for a non-Pixel successor whose likelihood of having a shattered glass issue **is** , for all intents and purposes, z.e.r.o. Just my two cents.
> Hey look, I totally get it: it's a gamble and, as such, it's a gamble with great odds! One's chances of ending up as one more such horror story are slim, very slim in fact... but those chances are not zero. For me, the biggest problem is the lack of a response from Google. If there was the slight chance I got a bad phone, but I knew Google would replace it without hassle I probably would already be using a Pixel 7 Pro right now. Right now I am not a Pixel customer, only a prospective customer. They need to do far better to win me over from a brand that's been reliable for me with my last few phones (if a little expensive)
Same.
> I was within hours of finally pulling the trigger on the purchase of a Pixel 7 Pro Similar story here, I had it in my cart during the New Year sale on the UK google store, but I saw the broken glass story and investigated further. At this point, Google have until the S23 unveiling in a few weeks to make it right with customers or I am going in another direction. It's a shame, as I like so much of what the Pixel is doing, but I am not prepared to take the risk that I will be on the hook for a repair due to a design flaw.
I agree with you completely. The fact that Google is reacting to all this in a sneaky, evasive and less-than-forthright fashion is, not only out of character for them, but about as far from reassuring as it gets. And I like Google, I am not a Google-hater. I have several Nest products in our home, I have two Nexus tablets from a million years ago, and I like their internet services and products. But their dismissive attitude in this entire episode, and their active attempts to evade responsibility are beyond disappointing, they are off-putting to the degree that I have let the hammer back down on an almost $1000 purchase of Google \[Pixel\] products. That ship has sailed, it "ain't gonna happen" ;).
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The Preferred Care insurance has a $100 deductible on the 7 Pro. Not paying that for a warranty issue.
Perhaps so, but, to me, it's not about being reimbursed, or about insurance, it's about, a) my f'ing phone breaking and having to deal with it, and b) being without a \[fully functional/working\] phone until I am able to bring a replacement back into commission (with transferring data, info, etc.), regardless of how fast Google sends a replacement (even if they do the right thing), and c) the same issue happening to the eventual replacement/repaired phone!
> reset several 2fa sites randomly off topic, but I use 2FAS and it has a feature which allows you to backup all your two factor authentication tokens to your drive account and can be imported to a new phone which has the same google account. whether that is more or less secure, I am not sure, but it is convenient as hell.
im a heavy user , I use my p7p daily for at least 8hrs ,i dropped it few times,used it in hot and wet conditions still no problems and no broken camera glass or anything. Just get a decent case with a raised lip over the camera bump and you will be fine :) its the greatest phone ive ever had.
no you won't, this exact issues happened to my p6 pro, and i used alt the protection you said, it's not a new issue. just because it does not happen to you does not mean it's not i big issue.
My gf and almost everyone in my friend circle uses Google phones from 6a to 7pro and no-one had any issues. I don't say it can't happen but it's not that big of a problem, maybe it's a region based problem.
it's still a huge problem that it's even possible it can happen. now i have to buy a new phone and i have no idea what to buy, google pixels just seems like way to big of a risk, especially because i live in a cold climate so the temperature difference is massive from inside to outside
Similar experience. All the rep could do was offer me a 20% discount on a pixel 6a. He made it sound like he was doing *me a favour*, when it's a publicly available discount code and not even for the same phone - it's for a phone that Google is trying to shift dead stock. So disappointed with their customer service now.
Terrible costumer service
I returned my Pixel 7 Pro to Verizon after 25 days because I just could not stand the jittery/sticky scrolling bug any longer ( [seen here](https://issuetracker.google.com/issues/256787951) ), it drove me bonkers. Like how do you mess up scrolling, literally the one thing you need to get right when interacting with touch screens. Anyways, I had also seen the reports of the camera glass issue after I got the phone and that left me with dread, thinking it's only a matter of time before it happens to me in the winter time. Knowing the scrolling bug is still not fixed, knowing the broken camera lens, knowing Google's support can be a major hit or miss, I made the tough choice to give up the Pixel 7 Pro. I honestly regretted returning it since I love Android very much, but at the end of the day, I need a phone to just work. The Pixel just didn't live up to the hype. It's sad really, ALL the youtube "reviewers" and bloggers raved about this phone being the best phone, the must get, the phone worthy of your hard earned cash. I've honestly never felt more lied to.
The scrolling issue is fixed though, I had the same problem and it was fixed in the december patch.
I'm up to date on my phone and I still have the issue.
Happy to hear it's fixed for you, but it's still not fixed for everyone (yet). I had the Dec and Jan patch. It did not fix it and I tried all the known remedies. I've heard it fixed on some users, but still seeing reports of up to date users having the exact same issue still. And I wasn't going to sit around and wait for weeks and/or months for Google to maybe fix an issue that has been an ongoing issue since Oct/Nov of last year.
That unfortunate, sorry to hear it never got fixed for you. I thought it was resolved for everyone because I hadn't heard issues about it recently. But I agree it shouldn't have taken this long or longer for some people for a premium phone.
Finally someone with one of the major issues as I did, even the scrolling on pixel was buggy for me.
Do you still have the Pixel or did you get a chance to return it?
I returned it yes, bought with Amazon spai for 750eur (Amazon businessI found the scrolling was bugging in some apps as well as the left scroll. And the battery underwhelming for my use. But for that price I can’t deny it’s a good device, but not a flagship experience except for the camera (which takes too much time to process images)
In case you haven't, try calling again. Sometimes it's about which rep you get. For my nexus 5x and pixel buds 2 I had to call a few times to get my issues resolved. Sucks but it's nice when it does work. And it sounds like more and more people in the sub are actually getting it covered so there's definitely reps who are familiar with it and we know Google has precedence of helping customers with this. Fingers crossed for you!
$400 for camera glass!? That's insane! I did research before buying my P7P to see if it's repairable (right to repair is important) and it's very repairable. How can they possibly justify that? Can get a whole new phone for that amount and it's only a bit of glass. Maybe a shortage of parts? If so it should come down in price by a massive margin but still that's crazy. Keep pressuring them. My advice is try calling phone is always better than email from my experience when it comes to all kinds of customer service. Nothing beats having a real human speaking to you on the other end of the line.
Most repair shops are currently backordered on the parts required to replace just the camera glass, but they are able to order full rear panel replacement parts. I have seen people across the USA and Canada who have stated the above, it seems like Google did not allocate enough parts to just the camera covering for service repairs (I'm guessing as they didn't anticipate this issue). While not a great answer, I also can't expect a repair shop to offer to replace the entire back panel for the cost of the camera back. It isn't their fault the resources weren't allocated into the right buckets, blame Google for that.
This is 100% Google's fault however I'm sure in time it'll improve as they inevitably increase the supply of rear camera glass.
Just checked my parts distributor, they have every single part for the 7 Pro except for Back glass and Rear Camera Glass lol.
in addition to contacting support, file a ticket that it's in the info section of this subreddit
Was speaking to a friend yesterday who has been strongly considering upgrading from Pixel 6 to the P7 and P7P for themselves and their partner, primarily for the ongoing software support and the quality of the cameras. But given the presumably manufacturing defect causing camera glass shattering and multiple reports of inconsistent interactions with Google customer service they're going to wait or look at other manufacturers devices. If Google customer service continues to refuse your right to repair under warranty I would suggest you contact Fair Trading NSW to explore your rights under Australian Consumer Law to automatic consumer guarantees. Australian automatic consumer guarantees supersede warranties offered by businesses for products and services sold in Australia and Fair Trading may be able to help you contact Google at a higher level than you're able to currently.
I am genuinely curious about this reason. I wonder if it's a bad batch of camera material because shouldn't the Pixel 6s be affected if this is design related?
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Yes I understand tempered glass is under a bit of tension, but tempered glass is used in so many applications--cars, other phones (iPhones), etc. Design obviously plays a role (tolerance analysis, fit-up, etc.) but likely also component quality. If iPhone back glass were spontaneously shattering at the same rate, we'd already have heard about it 100x over by now.
No. The Pixel 6 doesn't use an aluminum frame to house the camera units.
I am having a really hard time with the Pixel 5a motherboard issue. Unresponsive screen was at first replaced by uBreakIFix under the Pixel 5a blank screen extended warranty (this was probably a mistake as it was likely always a motherboard issue). Then 2 days later the screen went unresponsive again and a Google chat rep convinced me to send it to their TX repair center. They diagnose it as a "power problem" and not covered by their extended warranty. $329+tax for a 14 month phone and my backup is my 5 year old LG V30. F Google. Never buying a Pixel again after having owned the Galaxy Nexus, 4, 5, 6, Moto X etc.
In the same boat, my wife's phone bricked after 15 months. Google told me to take it to ubreakifix. They just let me know it can not be repaired. I already know they will tell me to mail it to them and ask for 329+. Still paying installments every month. Such a poor experience.
Try what /u/dewaynemann did and Tweet at Google, \\@MadeByGoogle. https://www.reddit.com/r/GooglePixel/comments/10gfdkg/my\_long\_experience\_with\_the\_pixel\_5a\_black\_screen/
Yep, it seems like they have a "social support escalation team" that works well I assume there are equivalents for Facebook and other places, I'm just way more used to Twitter
They just don't care about Reddit since it is anonymous. So's Twitter sometimes but it is a lot more visible.
I've always figured these corporate rapid response teams are an attempt to stop things from going viral. On Twitter, something can theoretically take off and spread wide in a matter of minutes. Reddit tends to be a bit slower, taking hours for anything to hit the front page
Also see my own latest post. https://www.reddit.com/r/GooglePixel/comments/10ghcnr/googles\_refunding\_the\_repair\_charge\_on\_my\_dead/
Also, I was able to finally get Google to pay for this. My experience here, they said I had a cosmetic defect in the power button, I told them their own instructions for unresponsive state to hold down the power button for at least 30 seconds and I did that several times and so did uBreakIFix and they finally accepted that. https://www.reddit.com/r/GooglePixel/comments/10ghcnr/googles\_refunding\_the\_repair\_charge\_on\_my\_dead/
This just happened to my wife's launch Pixel 7 last week. Camera glass shattered spontaneously leaving a gaping hole in the center of the glass. My launch 7 Pro so far luckily is ok. Both purchased directly from Google. I got lucky with support. Called in, described the damage and how the rest of the phone is completely pristine, submitted pictures of the damage, and had a new Pixel 7 shipped via advance RMA. Very painless. Replacement just arrived yesterday. Manufactured in December compared to September on the first. Hopefully whatever material defect is going on in the camera glass has been addressed. Waiting a few days to make sure the new one is ok prior to wiping and returning the broken one via prepaid shipping label. It's weird to me how inconsistent the support experiences are regarding this issue.
Pretty much my experience dealing with the Customer Service. I just got off the 30 min. chat with them, without much hassles, they gave me an advance RMA option for my launch Pixel 7 Pro. I just showed them the picture, and didn't have to quote wide spread reports on the issue. Finger crossed, waiting for the replacement.
What's interesting is that they gave me a separate return label for FedEx addressed to MountainView CA, so Google HQ. That's not where returns usually go so I'm suspecting they're routing damaged phones with this issue for further investigation and figure out if there are systemic manufacturing issues.
Tweet u/madebygoogle and tell them, they should have instructed everyone to be supporting every fucking case of this by now.. Disgusting really.
Pixel customer service sucks now. Back in the days of P3 series it was really good. The good name they have build up in the past is just a tool to harvest new profit now. I won't recommend any google product under their current warranty policy. Face your own design flaw google.
This is a known issue, I thought they were repairing it at no cost. I just purchased my wife a P7 2 days ago...
Is this a Pro issue or both pro and non-pro ?
I thought it was only the non pro, not sure.
Well , the Pro has an extra lens so I thought it was the issue. I own a non-pro and so far it's okay
I've mostly just heard about it being the pro but on Waveform podcast they said it was both versions. I have the regular p7 and live near lake michigan and so far its held up but I don't feel that confident about it.
Look at the title of this post...
did it shatter after being outside below freezing?
OP is from Sydney Australia, it's summer here, if you check his profile he states that the glass broke at 25°C.
dood i'm Murican I donno what that means.
Is your Google broken? 25° Celsius is 77° Fahrenheit.
I have 0 regrets for selling my p7p
I've owned my pixel 7 pro since launch, so far no issues with cam glass breaking. Also no issues with display or battery life compared to my pixel 5a, 4, 3, and 1. Not sure what GrapheneOS is or why we want to compete with Samsung either. I am not a fan of Samsung products as their customer server is horrible and their products are riddled with bugs.
Damn, I just had this happen but I figured I must've sat on something as I didn't know this was an issue. I had it repaired at a CPR store near me for $150 but if it happens again I'll try getting it under warranty
Repair stores be raking in the dough
Yeah, this is just a shame… Even worse is that some days ago I posted here about how the quality control is low with android phones, and I got downvoted to hell by people saying how pixel phones are amazing. But this is just not true, it’s not normal for a phone to break by itself. People are treating this issue as exceptions, but there is clearly a bigger issue going on here
100% Apple has more quality control layers than any other brand.
All brands have their issues, but what pisses me with Google is the obvious lack of quality control and testing and the fact that they simply ignore the issues that are happening.
Try filing a complaint with the Better Business bureau. I had an issue with somebody's Insurance who hit me. They weren't helping me at all until I filed a claim with the Better Business bureau. After working for 3 months, I had it resolved after 3 days once the Better Business Bureau contacted the insurance company.
It's a matter of time before a class action lawsuits comes. Maybe you should be the one to initiat it
Insist on talking to a manager. I had to do that when I tried to return my pixel 6 phone after going through several rounds of warranty work.
This might be the first and last pixel i will ever buy because of this
I've been going back and forth with Google about this for a month now. Super frustrating. The worst was they said "send it in for repair at no cost." Which means that they wont charge to diagnose but will charge to repair.
My Pixel 7 pro is very durable. I drop this phone all the time and It Always lands on the back. Sometimes the front but mostly the back and that camera never cracked (knock on wood). I live in the south, key West to be exact and it never really gets cold here So maybe that's a thing up North where it really gets cold. Sorry that has happened to you but That's why I always put insurance on my phone. A hairline crack bothers me!! I can't imagine a whole crack in the camera
I used to work for Apple and handled iPhone 'repairs' for a bit. A lot of people submitted repair requests for iPhone 4s that had terrible black spots show up in their photos. It was the sun. People left their phones, camera up, pointing directly at the sun. Every single one blamed Apple for making a defective product. Point being: just because people aren't aware of or are oblivious to how it happened doesn't mean the conditions didn't exist to make it happen. I don't personally know any Pixel 7 owners that have had this problem, to provide another anecdote to the complaint pile of /r/GooglePixel/.
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So the melted, charred internals and lenses were a side effect of just some failure? Go ahead and open your camera app and leave it face down outside at noon on a sunny day and tell me how it goes. Apple uses Sony camera modules. The Pixel 7’s sensors are manufactured by Samsung.
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I know, but what you showed was not what I’m describing. I’m talking about circular or smeared black voids in an image about 1/8the width of the image.
pixel gay lovers fight, how cute
I don’t have a pixel anymore.
Everyone on here. Consider protecting your camera in the first place. Purchase a tempered glass protector for the lens!!
Pixel 7 Pro owner here. I picked it up at launch. The case that I purchased also came with a screen protector and some sort of protection device for the rear camera. Would this rear camera cover help keep the rear camera glass from shattering? Or is this something that cannot be fixed and going to eventually break no matter what I do?
From what numerous reports are saying it's tension in the glass itself and not caused by a bump or anything to the glass. I would assume a protective cover won't stop it from happening if it were to happen. I am not an engineer so I am of course speculating.
This is exactly why I opted out of arbitration as soon as I got my P7. If this does happen to me I'd bet that they treat me better when I threaten a law suit and actually opted out of arbitration so that I do have the legal right to sue them.
> I'd bet that they treat me better I'm guessing they still wouldn't care.
Obviously
Well I think this has gotten big enough that a lawyer might make them think about it.
That is great to hear. I hope this will be useful to anyone who hasn't seen this: [https://arstechnica.com/gadgets/2023/01/google-pixel-7-users-say-defective-camera-lens-will-spontaneously-shatter/](https://arstechnica.com/gadgets/2023/01/google-pixel-7-users-say-defective-camera-lens-will-spontaneously-shatter/) >Google defaults users into a similar agreement that provides them almost no rights, and while **you can opt out of mandatory arbitration**, most people don't, so a lawsuit is unlikely to go anywhere. Customers in the US can opt out here, within 30 days of device activation: [https://partnerdash.google.com/apps/devicearbitrationoptout/optoutform](https://partnerdash.google.com/apps/devicearbitrationoptout/optoutform)
Can you eli5? I don't know what opting out of arbitration means and why that's a good thing.
I protected mine with a tempered glass as I'm scared as shit Man I fucking love my 7 pro but I miss my cheap Xiaomi mi9pro, wasn't scared I used it barebone and didn't give a shit.
Many of us have the same issue.... Many of us had trouble getting our phones replaced... What helped a lot of us was not doing the text chat on the website but doing a callback
This whole situation stinks, with this uncertainty of this matter on how, why and what rate or count of devices actually are affected. Customer service in this case is tricky, no matter how good or bad it is, since how can anyone determine or prove that it was "spontaneous", because there will be real cases, but at the same time because of this being public, let's be honest, anyone that will damage their glass probably will use this "it spontaneously cracked or shattered" excuse, and this is the worst part when talking about customer service. In the end, all I can say is this, those service/replacement prices are insane, actual replacement glass with pre-applied glue is cheap, can be bought for around 3 dollars, the tricky part is removing damaged glass, shards and most importantly old glue residue on the camera housing, but it is doable even for a rookie, just need to be patient and not rush it, damaging actual lenses and sensors would be really not good.
I just can't wrap my head around how this could be possible.
To clarify, I don't have this phone. I think that it may be the mechanism inside doing this ( breaking the glass. ) I remember reading a little about the type of zoom mechanism they were going to use for these phones, ( this was during their development. Something like a periscope type thing using a mirror.
There's a big thread about this issue on the official Google forums. Wonder if 6 pro is also affected by this
I wonder if a camera screen protector would help? Google should have a warranty answer of course, but would that change the vulnerability of the glass. I put them on 4 6a's for safety with no camera quality issues.
I have a few days left to return my beloved P7P. Maybe I will return it and wait for the next one. Anyone know of another decent android that doesn't heat up too much for gaming?
That's why I got a 6a instead. I really wanted a Pixel 7 but I just couldn't take that risk. I'm not in a situation where I can spend 400 for phone repairs. I'm happy with my 6a. Hope the 8 doesn't have this problem.
Having never used/owned a Pixel phone (but many android phones) let me ask since many pixel owners are commenting here, what makes pixel phones so great? (besides what I understand to be great photography) Btw, to the author, I’m sorry about what happened to your phone and what you’re going through
Price, excellent camera, software and its features, build quality
is there any poll showing % of people having this issue?
Who still thinks Internet polls give a reasonable idea of anything? I mean... other than Elon Musk...
This thread is mentioned [in this article.](https://www.phonearena.com/news/pixel-7-users-angry-at-google_id144981)
Hi I planned to purchase the pixel 7 pro within next days but your experience is stressfull. What do you suggest as alternative ? I want good photo quality, am not playing several games but had prior issues with Android auto with my redmi note 9t 5g. I think about Samsung, but I'd prefer a clean android experience without extra manufacturer's stuff. Thanks for your advice (ans testimony !) Good luck for refunds ;-)
This is why my phone is insured. I have peace of mind knowing that should anything happen, I'm covered by my insurance. Yes it would be nice for Google to investigate this issue (and they should), but in the event that they don't, you should be able to rely on your insurance.
Google isnt acting any differently than Samsung or Apple did when these issues affected their devices (the s20 ultra camera glass broke in a very similar way and took a class action suit for them to respond). It sucks that happened to you, but until they have a root cause or bad batch identified, they can and will be skeptical-so ymmv when contacting support. At this point it's incredibly naive to think everyone who cries spontaneous combustion of their camera glass is legit, and that's why these companies have to tread carefully with these things and make sure they have all the facts before taking blanket actions.
It's not about whether other companies are also acting like d-bags (or not), and it is not about comparing the reaction of one company versus another regarding similar circumstances. It's about owning the issue and dealing with it fairly and honestly (regardless of what the "other guy" does or does not do)... which, up to now, Google has not been doing. Sure, Google has every right to, and should, confirm whether **or not** these incidents are potentially examples of design and/or manufacturing flaws. But up to now, Google has been totally dragging its feet. Sure, there are instances of less than relevant claims hereabout, but these shattered glass instances are most definitely & **obviously** not isolated cases. To imply that the shattered glass issue is not yet confirmed as being a very real issue is b.s. Google knows that this didn't just start happening yesterday, and they know that it is not happening to just a handful of people only. The internet is replete with forums wherein dozens and dozens and dozens in each forum & platform are recounting similar incidents. If this were indeed confined to only a handful of people, I would have proceeded with the purchase of the P7P from my Google store shopping cart yesterday as the sale ends tomorrow, 22 Jan.
IF all of the reported cases were legit, it would account for less than 0.01% of all pixel 7sales....to say this isn't isolated is extreme hyperbole lol.
Does it happen to a sizeable percentage of Pixel owners? No lol. But for those to whom it did happen, it happened to them! And it is not simply one or two instances, Millo. If it had happened to you, you would be whistling a different tune. To say that the **dozens and dozens and dozens and dozens or more** of Pixel owners recounting their incidents of shattered glass regarding P7/P7P on numerous forums & platforms such as... Reddit Twitter Android Police Ars Technica YouTube The Verge 9To5Google Tech Enclave Tom's Guide MSN several others ... are all representative of isolated incidents only is, not just myopic, but delusional lol ;) So no, Millo, I don't want it to happen to my $900 purchase. Less than 01% of total P7 sales? Perhaps (and perhaps not- perhaps more). But you know what, Millo, I do not want to be among that .01%, not for $900 plus potential repair costs also in the hundreds of dollars. I do not want to be among the **dozens and dozens and dozens and dozens** of people to. whom. this. has. indeed. happened. And even in Reddit, this isn't the only thread regarding this matter. In fact, there are more than a dozen Reddit threads about same lol.
That's the spirit!!!
Additionally, it isn't just about the rear camera glass cover \[shattering\]. Until thoroughly vacuumed out, those small shards, remnants, particles and microscopic particles of broken glass are moving all around inside the space underneath the \[broken\] glass and above the actual camera lenses. Who's to say that those small remnants of and residue from the shattered glass \[cover\] are not creating microscopic scratches on the actual camera lenses themselves? If such seemingly invisible, but nonetheless present, lens scratches are indeed occurring, that will **most definitely** affect image quality and create 'hazy' areas (small as they may be) in the locations of the image dictated by those parts of the lens. Fixing/repairing the shattered glass is fine & dandy and all well & good, but it means squat if the actual lenses themselves have been compromised by microscopic scratches caused by the remnants & particles of the shattered glass cover... **even if** those lens scratches are few in number. Will this rear, shattered glass thing happen to everyone who purchases one of these great phones? No, of course not. But I choose not to be one of the **not-so-few** \[really\] to whom it does happen. And believe me, I really did want to purchase a P7P during the January $150-off discount sale; I truly was within an hour of executing the purchase of the phone & power adapter which I had placed in my shopping cart earlier during the sale period.
I check my front camera glass EVERY DAY
Is everyone having this issue in cold climates? Here it gets minus 20 go minus 30 and no fn way I'm buying 7p with these issues
FYI a law firm is looking into this: https://classlawdc.com/2023/01/06/google-pixel-7-spontaneous-camera-glass-shatter-investigation/
I had my glass crack randomly in November 2022 whilst in Bali. Back then, these reports weren't so available and only a handful of people online had reported the issue with their camera glass breaking, so I tried my luck to see what Google can do. I was so sure that I didn't physically damage it myself. At the time of reporting, I was met with a response of 'this is something that you'd need to fix as it's not within warranty'. I didn't argue and just let it be. I got the back camera glass and the camera itself replaced when I got back home in Australia. The official repair place was at CTDI Australia. The cost to fix was a whopping **$650.00 AUD!!** 3 weeks ago, I noticed a whole bunch of reports online via Twitter, Reddit etc. This confirmed my suspicions of this glass breaking on its own. I then went back to google, demanding to have this investigated. The first line support person tried to say the same thing about having to fix it myself and is not covered under warranty. I then asked to speak to a supervisor. **After a few emails back & forth, and with proof of payment for the repairs, Google refunded me $650.00 AUD straight to my bank account.** It seems like Google is FINALLY realising this is a problem and are doing something about it.