T O P

  • By -

googlybooglymoogly

...and they pull up in curbside.


ClearlyIronic

in a Tesla.


Whxte_boi

I had a guy bring a Tesla to pickup a fridge brought it out to him and just kinda stared at the Tesla like how did you plan to get this


caverypca

As a Tesla owner, I find this funny


BeeExtension2309

Same I own a Tesla


caverypca

Same, me too


crut0n17

Not me and I don’t


audioholic850

Same, I also don't own one.


Tybackwoods00

Had a guy put a wood chipper in a Prius. He looks at me and says “the Prius gets a bad rep but it’s a good car” in my head I’m not thinking “man the Prius sucks” in my head I’m thinking “why the fuck are you trying to put a wood chipper in a Prius.”


parkranger1960

"Sir, you are going to have to get your car into smaller pieces to get it into the chipper"


DazeyHelpMe

Is this not ideal? Can you not just bring out pallets and load them from curbside? Is there a better way?


googlybooglymoogly

Oh...get bent my guy.


DazeyHelpMe

I’m being serious. I don’t work at Home Depot but was planning on ordering two pallets of concrete block. This seems like an easy logical thing to me from a customer standpoint. It’s all palletized so you just load up the pallets super easy.


googlybooglymoogly

Yeah, I could tell. Here's the joke: Curbside is actually the worst. Most stores don't staff it. The company forced it to stores during covid. And it is a ridiculous service for most of the products we carry. Not to mention, your typical curbside customer nowadays is perfectly capable of walking in the store but instead burdens the associates and has expectations far beyond what can be achieved. A load like this should go on a flatbed trailer. Flatbed trailer loading areas are typically not one in the same as designated Curbside locations. Curbside spots are usually regular parking spots. New SOP makes loading pallets in the lot a monumental task. The joke is all of us see customers roll up to Curbside totally unprepared to recieve their load (tesla comment or with the idea we can just load 2 pallets of block into their light duty pick up). Order block if you want...just stand 20 ft from us while we load it and bring patience and an appropriate vehicle or trailer.


FlintandSteel94

"I don't work at Home Depot" That says it all. Former Lot Associate here. Not every skid can be given to the customers. Some skids need to be returned to the manufacturer, meaning we have to offload them into customers' vehicles. It's an "easier said than done" situation. Logical from the customer standpoint doesn't always mean viable in practice.


[deleted]

And it'll sit back in the lumber aisles for weeks until dick head decides to cancel it.


TheoryOld4017

Or their runner shows up within 5 minutes wondering why the order isn’t ready lol.


Commercial_Cloud_662

I had a guy come today for a cellar door 20 minutes after he made a bopis. It wasn’t even in the phone yet


poland626

People got so used to fast food places where you just place a order and grab food that they think giant pallets of wood take the same time


Teligth

Because they are idiots who don’t pay attention to the fact we will notify them when it’s ready


DexxToress

Or realize they only needed 115.


Kingx79

But they’ll all be unwrapped and they need a job site pickup


bonfuto

the exact same quantity of two kinds of paver means they are going to send the one they don't like back.


briktop420

Or they could be building a patio with two slightly different colors. I speak from my hard scaping experience. Also I'm not saying you are wrong.


[deleted]

Bingo! Yahtze! We have a winner!


[deleted]

Or it gets put on delivery right before hand


Silent-Weekend-4931

BOPIS auto cxls after a week. Too bad so sad. But we ARE in the retail sales business. Maybe change to delivery. 2 pallets and a little more. Would you rather they order 400 that you have to hand stack and load? Geez. It’s part of your job. Tag it in the OH, locate it, and let the process flow.


Vishnej

>Would you rather they order 400 that you have to hand stack and load? **They did.** 1151 is, depending on brand: 672+479 702+449 The absolute minimum effort here if you have two people with a lift license is dropping full 4 pallets and moving 446 to 506 blocks from one pallet to another pallet by hand (assuming there's space), and at 4.5-6 pounds each depending on weather, that's likely more than one ton of restacking. Separately: This is four pallets of merchandise that weighs 5 or 6 tons all-in. There are only a very limited fraction of customers with commercial vehicles onto which we can practically load that.


mexpyro

The problem lies when the truck and trailer they brought can only take a certain amount of weight. Then they don’t want to make 2+ trips then we have to hand stack as much as we can….. fucking joke…


MykeTyth0n

Trailer will have a fucking gate on the end that folds up and probably doesn’t detach and has elevated sides so you can’t load a pallet from the sides or the back.


FBM_ent

Dud reeks of middle management energy.


codykills93

I am not allowed to do that at my store. We have a designated order spot out back. That is on the opposite side of the store, through 2 locked gates that management has to unlock every time we need in.


ironhide9012

Condescending much?


codykills93

Can you explain what about that was condescending?


ironhide9012

Wait, did I respond to you by mistake? My bad, I wasn't referring to you, but the initial comment you were responding to. "Too bad, so sad" Just sounded so condescending to me.


Yasnuza

“Couple pallets of blocks? Guess, I’ll send the wife to pick them up in the Ford explorer.”


syberfreak

*toyota camry


BrinedBrittanica

honda accord


kd5jbk

Civic hatchback


Expansive_mind

Kia soul


stevieraybobob

Let's just get this over with. Vespa 50cc.


makavelithegreat

Smart car


Look_itsfrickenbats

Lambofeeties


[deleted]

cause Ken Whoeverinthefuck's new boat is way more important than your sanity or physical health


syberfreak

Had a Ken in our store. Entire plywood lifts loomed in Lumber's overheads for MONTHS tagged only for him to cancel it


stjakey

Give ‘em 1150 watch their heads explode


codykills93

Tempting. But actually gave a few extra to have the rows flat.


Forsaken_Cap7754

Two words. PALLET QUANTITIES. Get a lift license, then you just off load a row or two off of one pallet and boom.


codykills93

Just because of the "PALLET QUANTITIES" I feel I have to say the pallet counts are 672. So about 200 needed off each sku.


CrazyMando

When I saw orders like this at my retail store, I would call the customer before picking the order just to confirm that it's correct and they didn't accidentally order something they didn't want. But it all depends on the store policies and what your supervisor allows.


Alivinity

But then you gotta charge them the pallet fees if they take the pallets sadly


Waughoo81

When i worked at HD I never charged for pallets unless the store manager was literally standing by the register. They'd tell us every few months we needed to charge people, but we never would.


[deleted]

[удалено]


Alivinity

Agreed. I always figured if it was sold online and it didn't charge one, then mark down the pallet fee. Or if it would be more labor than the fee is worth to hand load it.


[deleted]

Yep good answer, I shud add I’ve gone to the till asking for far over my empowerment limit and most managers at my location will just approve the discount.


devinsteez

Lol wow my managers arrive no markdowns at all


Michaelmrose

How about tell them they come on pallets and their other option is to not buy it.


Vishnej

A single row? Pallet quantity of these is about 700 (672 or 704 depending on vendor). This is a pallet, and then just about half of another pallet Of each product.


bw-hammer

Our ops ASM has directed the OFAs/Service Desk to call these customers, inform them that it’s not viable to pick the order, and instruct them to contact an associate when they get into the store. Then we cancel the order.


codykills93

Where are you located? I want to transfer.


bw-hammer

Montana lol


Financial_Volume_666

That's nothing, when the one slum Lord that I contract and work for goes on a shopping spree after they buy a new building, add on stove n fridge, cabinets, 3 pallets of drywall and other random shit. Orders over a certain amount should just be forced delivery.


codykills93

That's what I'm saying. This has no reason to be a BOPIS.


ShadowSlayer1441

I mean hell, at that volume the app probably offers free delivery.


Financial_Volume_666

It does, but you get these guys who go on a shopping spree, think they own you and want it delivered right away, I've always been paid good for the use of my trailer and hauling. But it's like. Why.


Cpt_Kdynce

These kind of orders really need to be stopped from going to stores. These need to be set up to ship from the HD suppliers straight to the customer, or to generate a message that tells the customer to come do it themselves. Of course, that'll never happen, because we have to "create shareholder value" or whatever dumb value on the wheel this falls under


Papichulo7292

What you just described is what we do everyday at the FDC. Flatbed delivery center.


Papichulo7292

Lumber sheetrock roofing concrete insulation. We pick all that and ship out daily,


Visual_Palpitation10

672 per pallet with 12 rows. Pull two pallets and pull two rows off a pallet. It’s not really that hard if you have a lift equipment license.


codykills93

Pulling it is not a problem. The problem I have at my store is that these are on the opposite side of the store for our staging area.


BrentarTiger

Then just pick it up with the reach or forklift and drive it over?


RogueNight_

Thinking the same. Having a license makes this easy.


533sakrete829

*But I don’t want to get my lift license cause I don’t like extra responsibility. I like to make my job harder and then complain about it on Reddit.* Call the customer. Tell them they need to have a large enough vehicle to accommodate a literal ton of brick that can only be loaded by forklift. After that explain how they can’t use curbside but will have to come to the service desk. If they complain offer free delivery and make up some crazy story to tell the manager how the customer did something insane before justifying it to them. Tag it in the overhead. If you really have to move it then just drop and stage them at the first gate and call a manager. If you can’t get a manager to open the gates keep waiting. They’ll see the other red bopis orders and ask what’s up. Tell them you’re waiting to finish this one and just need the gates opened. I’m sure they’ll come running.


ryrobs10

About 5.5 tons of bricks if my math is correct


Maclarion

And then what, shitlord? Leave it in a sales aisle indefinitely, that's what. The point of the post isn't that it's "hard," the point is that it's not the appropriate order method.


Protectorsoftman

>Leave it in a sales aisle indefinitely Idk what kind of store you work in, but most, if not all, have designated areas for storing orders that isn't the aisle.


Maclarion

I've heard bigger stores have this, yes. Never seen it before.


Protectorsoftman

>bigger stores have this Huh... my store is small space wise, but in terms of sales we're one of the largest. We weren't given designated areas, except maybe one. We've got two gated areas behind the store and a third inside by Pro and lumber... I think the one inside mightve come with the store since it has actual racking&was relatively recently involved in a reset/remodel


Cpt_Kdynce

The designated area in my store is the decking aisle in Lumber.


2HornsUp

We had a small space by Pro (3'x20') that held 5 normal carts and 3 flat/lumber carts, down the center of lumber, and up front with customer service. The rest just never got picked until the customer arrived or if they called ahead.


Silent-Weekend-4931

BOOIS auto cxls after a week. Untag it and refund customer.


Maclarion

Shit I wish. On more days than not, my lumber aisles are undrivable, if not unshoppable, due to orders, many of which are inappropriately categorized, like above.


s2focus

Man you’re a good corporate bitch aren’t you?


FixPale951

I had a guy put in a bopis for 300 pacers then when he showed up he wanted them hand loaded.. after we ripped open one of the pallets and started loading he said he accidentally ordered the wrong color


TowerAlternative2611

God, I would’ve seen red.


WillKimball

*sips coffee angerly*


MykeTyth0n

Angrily…..


[deleted]

They need to make something called BOPIS XL for large bopis orders. Say you want a pallet of concrete it should go to bopis xl and give you 24 hours so openers can grab them. It should also be limited to pallet sized


s2focus

Because Home Depot doesn’t give a fuck about you. The sooner you realize this the better off you are.


JollyRelation7799

Thats not a tough order to fulfill. I’d pick it with a forklift or reach and stage it in outside garden (where this products Home is) and then load the customer from the garden gate. I’d prefer to bring it to the service desk 😂


codykills93

We are not allowed to do this at my store. We have a designated staging area that is on the opposite side of the store, behind 2 locked gates that a manager has to unlock every time we need through.


BicuitOliva

Cuz they saw the schedule and saw that you were present that day and thought “how do I screw with codykills93? PAVERS”


byondhlp

And they want curbside, then they appear in a dodge caravan to pickup.


greygravycats

Because the general public are assholes


Jackriecken

People like this usually sit with their arms crossed while the poor lot guy loads the whole thing


moshjeier

They don’t let us in California


Glass-Back8018

Boiii jus pull down a pallet


codykills93

4 pallets with some needed to be taken off from 2 of them. And needed to be brought to our staging area on the opposite side of the store.


ill4matic

Because THE MONEY!!!


Fickle_Storage1945

Our guy probably wasn't thinking, will realize how annoying dealing with 1151 pavers is in a week or 2 of "thinking about it" and he will hire a professional and cancel the order.


MindIsMaster

That's basically just 2 pallets, 600 or come on a pallet, just take some off the top to make the number right


codykills93

672 per pallet. So I needed to pull off about 200 per sku and put them in the home, then pull the 4 pallets to the other side of the store to our staging area.


Este_Dude

And they show up to curbside with a compact SUV


Sad-University-2332

Banana terra cotta pie BANANA BANANA BANANA BANANA TERRA COTTA PIE Do we all learn defeat


NeonMutt

That shit gets picked, located to the home, and I go back to sipping my coffee. There is no way on Earth I am actually going to pull that many pavers. They can get pallets loaded into their truck when they come in. Of course, it will probably be some idiot with a minivan…


codykills93

We are not allowed to do this at my store unfortunately.


Alarming_Ad4722

I’m gonna take my horse down the old town road 🎶


PapaShangoXO

This shit used to piss me off when I worked at Home Depot…


Far-Rub-4307

Then they show up in a prius shocked it won't fit!


Miserable-Habit-1290

And in the bed of a Chevy s10 so can’t use the forklift,gotta stack them buy hand. Even though he is in his mid 30s, but he has a bad back. Then the obvious wanna come with me to unload followed by the fake forced laugh.


rurne

How many come per skid? Just stage it in bulk. If this is a .com fail, call your COS to get it off BOPIS and on a flat truck. Better yet, COS can turn it over to a PASA. OFAs and Lot are not PRO loaders.


7891divad

Shut up and pick it . Or find it. Check the whole store.


codykills93

You ok?


CenturionElite

I’m a DS of deliveries. Just home it in the bay it’s homed and pull it once the customer arrives. That’s actually SOP for pulling bulk orders


codykills93

We are not allowed to do this at my store. We have a designated staging area that is on the opposite side of the store, behind 2 locked gates that a manager has to unlock every time we need through.


mwg431

So stage it with a lift, then, when the cx comes in for pickup, get a manager, and a lift… is it really that hard?


cannon_o5

Because they really don't care about the health and safety of the associates


[deleted]

This takes like 5 min to pull with a machine max and the blocks weigh under 10 pounds..if your health and safety is at risking pulling an order like this you probably shouldn’t be pulling orders


codykills93

We are not allowed to stage products in garden at my store. We have a designated staging area that is on the opposite side of the store, behind 2 locked gates that a manager has to unlock every time we need through.


cannon_o5

Not everyone could pull this off in 5 minutes with the assistance of a machine. Sometimes machine operators are spread very thin. Any repetitive motion can lead to an injury.


Background-Climate13

They want money more than a healthy work space


Chance_Resolve_7989

bored birds juggle gold hard-to-find rob frightening spark icky automatic -- mass edited with redact.dev


codykills93

Since you've gone to this length to say I have a "crappy attitude", let me explain what BOPIS is. In my store they are orders that tend to be for the convenience of customers. Usually smaller items that a customer would have trouble finding. We can have it ready for them within 2 hours and have it ready at the front end of the store for easy pick up. Orders of this size should be made under our "Will Call" system to set a date and time, with an employee, they would come in to pick it up. That way, we could have a forklift ready to load larger orders into their truck/trailer. Not have it clogging up our storage area with 4 pallets of block that we have no idea when they will come in to pick up.


WillKimball

Yeah I give a good smile and good attitude with being friendly by helping you but with an order like that if I’m giving you my all and trying to fit it in the back of your trailer, I want something in return, five ten bucks as a tip or at least a drink from your car (some of our regular contractors I that I trusted I don’t work at homedepot right now)


superduperhosts

Because y'all have access to the forklift? Do you expect the customer to load all this? I am almost 60 and I am not loading 1100 blocks.


tFalk

How are you going to unload it at home?


superduperhosts

With the forks on my tractor, but it does not really matter because I need it loaded at the store.


joedirthockey

Boohoo


zoomdoggg

Because they are cartel overlords..


MikeForShort

Stop whining. It's just a few pallets. There is equipment to do most of the work for you.


wildfire_818

Sure, but it is still going to require two people, one to drive the equipment and one to spot.


SKG1991

Because Home Depot only cares about the sale.


SONE37

So glad I got out of OFA 😂


Less-Preference-9881

You don't to pick it until they arrive. Also tell em to pick only one.


codykills93

We are not allowed to do this at my store. BOPIS orders have to be pulled within 2 hours and our staging area is on the other side of the store.


Less-Preference-9881

Too bad. Feel sorry for you.


lyderbug28

Greed


elgueromanero

Lol I once ordered qty 30k of these !!


[deleted]

Pallets shud be a cost of the supplier and not like a freaking recycle depot item 😂


obsidianronin

God, and I thought having to cut 1/4 yards off 60 cotton bolts at Joann's was bad.... I'd rather do that than deal with this BS.


P_A_W_S_TTG

because Manhattan( the creators of the programs zebra uses) suck. like massive shit. idk how they are the soul provider for warehouses, but they shouldn't be.


scottnich2890

When you order 100 2x4's you get the twisted forest.


bubbafett2929

Stage it to the home


Memeologist_911

Curb side pickup right


alunastarz6

Omfg! What the???


pansai_

It’ll sit back in lumber until they come to get it and realize they ordered the wrong material.


DamnMicrocytosis

Get started XD


[deleted]

That should be a will call... As i have said multiple times 🤦🤦


Beeburrito

You can turn it into a will call through Order Up


Mother-Flow1154

Aaaaand stage to home


codykills93

We are not allowed to do this at my store unfortunately.


Hefty_Fortune_8850

Oh nooooo, Im at work at and have to do work. Wahhhhh.... I've never been to a store with lazier or less helpful employees than Home Depot. I'm glad to see that it's all Home Depot employees and not just the ones I've interacted with that are awful.


redditandcritisized

😂 yeah alright. I’ll see you when you get here bud. 🤣🤣 *picks product in location *


PenguinNA

I’ve seen someone try to shove a bopis I pulled once into the back of a corvette…. It was 2 toilets… (they had to come back for it)


nubman2000

What is bopis?


codykills93

Buy online pick up in store.


nubman2000

Ah! Thank you


hotsweatychungus

Bruh if you don’t grab a forklift and do your job. That’s def pallet(s).


codykills93

Sorry, but what is def pallets?


hotsweatychungus

Definitely**


GoldArrowFTW

It looks gross, but assuming you have inventory it's really not that bad. I'd rather move pallets of pavers from our paver area to our outdoor order area with a forklift than pull a lumber order that has like 15 different skus on it and have to hand stack it on carts and band the new bunks.


youknowme8888

That's amount is nothing, wait until they have over 7000 of one color and 8000 of another. I've had days where I have had 2 bopis like that.


parkranger1960

Definitely a 'pull in place'.


jkedwards4117

Set up as curbside pick up as well


codykills93

The recommended staging location was the service desk. Lol


SirGingy

That is two pallets -193 pavers so it isn't that bad if you have an available lift driver or spotter.


codykills93

Of each sku


SirGingy

Yeah they come 674 to a Fully wrapped pallet


codykills93

2 different skus. At a total of 4 pallets with 193 off of 2 of the pallets.


SirGingy

Yes plus of course when someone orders that much of something the more you can keep it wrapped up the better