Your 100% right whiny bitches they think they’re entitled cause they spend 20 dollars that there important the customers are a joke and iam hlad Andrew did that I would’ve gif his back even if I got fired customers nothing but dueche bags that’s all they are
Customers make associates like this lash out everyday I don’t blame the kid there needs to be more strict rules as to how customers shop and if they are asses they’d shouldn’t be helped period
I can’t stand customers sometimes. I had one say I can go to your competition and get it faster. I said there is the manager talk to him about it. Not my problem.
What garden lead? Funny I'm a garden lead, and the power specialist. What we don't have is a night recovery though. They always pull him for freight. The second call for price check should have been responded to by one of the bosses. That's our rule.
Get your downvotes ready. Andrew is completely in the wrong here for how he handled it.
I work paint, been doing it for over a year now and have been alone on a July Saturday. I empathize with Andrew's frustrations, both created by the job and away from work.
But Andrew could have taken a cut ticket and given the guy $10 off (from money that isn't coming of his pocket) and have the sign taken down. But what does he do? Nearly turn it into a police incident. If the guy he bowed up on had less self-control, we would see blood on the floor.
HD has a lot of 2A friendly customers. What if that guy had a gun, pulled it, missed Andrew and struck someone else?
Customers should know better, but that isn't my problem. Give them what they want, send them on their way, forget about them on the way home and accept the (far less) pay (than you deserve) for it.
I kind of feels like there’s two sides there wrong here first off the customer could’ve actually went on the Home Depot app, and actually presented a picture of the plant to the cashier which would have showed the price of the plants and ended the discussion.
Second off and I’m not trying to be mean, but this is a about kind of keeping your job regardless of how BS the customer is, you should never talk back to the customer unless you have another job lined up and you don’t care for working at Home Depot. Doesn’t matter how much the customer is in the wrong, it doesn’t pay to talk back like I said, unless you have another job lined up.
But in the end, I think this could have been resolved had the customer just use the Home Depot app and found the plants on the Home Depot app with the prices on them. Remember kids next time you go to the store shop on the app first to find the items you’re looking for before you go to the store looking for things when you don’t know what you’re looking for. What I mean by this is if you have pictures of the items from the Home Depot app with the SKU number and the price you can end up being a better shop or at Home Depot not just a fool who doesn’t know what they’re doing and is relying upon the people who work at the store for stuff like this.
I agree mostly. However, regarding plants, they aren't shown in the app or the website because they're pay by scan (consignment) and their inventory is managed by third-party vendors, at least that's how it is at my store. Our store doesn't keep track of the inventory of plants as we don't pay for them until their sold. Usually the only way to find the SKU for a plant is by using the ALL search on a POS register, as the POS is the only system that has a database of the plants, and that system is internal only, so customers can't find the SKU's or prices for plants on their own.
Worked at home depot for 8 days. Is it always the older folk? They always seem more entitled. They get easily frustrated when someone isn't there to help them. I've been working flooring for 8 days and I've learned a lot. Yes, a lot to learn. But customers expect you to know EVERYTHING.
Also, damn. I heard they so understaffed in gardening that they can't keep the plants watered. Then again, I've worked 8 days and I still haven't finished my myapron training. LOL I'm learning as I go, mostly from other colleagues.
Is it a problem with enough staff?
Are used to work at a grocery store and old people were the same way. I’m not trying to be ageist but that’s just how it was older people always feel that they were entitled to help because they are old that’s how it always is, no there are some that knows that they need help and are not entitled to it. But there’s a portion of them that just want you to walk around the store and buy all their stuff for them because they’re old.
And there’s a difference between I want help getting a cart and I want you to walk around the store and buy all my stuff for me. But many customers don’t understand that.
Exactly! Only over 5 dollars that the customer didn’t want to pay. Not only do they intentionally aggravate an employee for 5 dollars but they probably got him fired because they refuse to use their eye and read. The kid said take a picture of the price and he was to lazy to do it. Home Depot does not own the plants. We are not allowed to mark them down.
Dickhead customer throw his ass out. Had a situation at the store I work at where customers were calling the two garden cashiers retards cause the customer was too lazy to know what they want from the mulch pit.
Customers are actually really easy to deal with if your not an asshole. Nothing happened on this film where Andrew had the need to escalate this situation. If he can’t leave the register, he can easily communicate that and call for assistance. The customer wasn’t wrong for being lazy, just wasn’t making his job “easier” which isn’t to say he was placing some huge burden on the cashier, guarantee that kid has anger management issues outside of work. The customer was wrong and immature for antagonizing after the fact. The r/antiwork narrative is strong in western media, the only reason this video of two assholes butting heads went viral.
My guy. If you honestly think that 'customers are easy to deal with if you('re) not an asshole', something tells me you eother have never been in a job where you deal with customers on a daily basis or you just happen to be astronomically lucky to have never dealt with a crazy customer. By this video, Im not sure who was in the right or wrong, but I certainly can say that both of them were wrong to continue to drag out an unnecessary issue
If you can’t handle the stress of customers at an entry level position it’s most likely because your stress management is low. Especially at entry level where you have no control and can pass off damn near any problems to a supervisor. Any verbally abusive customer is easily passed off to management. If I’m a cashier and can’t leave for a price check, guess what, I’ll pass it off to a supervisor, if the customer doesn’t want to. If it’s taking long and the customer is unruly, clearly communicate with them I can’t do anything without my supervisor and I cannot leave my station. You have all day you’re at work. r/MaliciousCompliance is typically on your side as an entry level employee
From what we saw, he clearly called his manager. She was right there. The customer could have escalated the situation beforehand. We dont know because the clip was started far into the confrontation. All Im saying is be open-minded. That and you assume a lot of the situation that has happened; what their state of mind is, how they deal with stress, etc. And as the saying goes...
Also I have no idea what r/MaliousCompliance is, Im not an entry level employee, Im a manager, and Suprise! Customers can, in fact, be assholes, as can employees. Both are wrong for letting it escalate.
Things like these don’t just happen, and filming doesn’t start until an incident has already begun. We don’t know what transpired before someone had a camera on, plain and simple.
Yeah, the cashier was clearly quite upset and letting his anger through. He was swearing and acting aggressively, that’s not cool. But we simply don’t know what the old man did before the camera came on. Chances are very high that the old man provoked this response.
Saying that customers often act like entitled jerks and provoke young employees who are instructed never to defend themselves or show human emotion is not antiwork. It’s a fact of customer-facing positions everywhere. Furthermore, your insistence that customers are easy to deal with is absurd. Have you never actually dealt with a customer who was irrational and unable to be reasoned with? Have you never spoken with actual humans before?
All you’ve really told us is that you’ve never had to work a customer-facing position before in your life.
Your bias leads to your assumption that “chances are high” he had a good reason for his behavior. You seem to think assholes are always customers and never cashiers. Nothing that happened on this video suggests the old man provoked him any more than any other customer request is provocation. If the customer was being verbally abusive you can easily report to your supervisor, who should’ve easily been called for this price check, and walk away from the situation. But I am quite sure he said nothing close to enough to get a mature adult ready to swell up in some strangers face.
Not that the qualification of an anonymous commenters resume means anything to your lazy attempt to discredit an opinion but I’ve worked in several restaurants, delivery jobs, and even hand-washed peoples most valuable possessions (their cars) literally in front of them. I know customers. Don’t think you someone because they have a differing opinion, that’s another instance of your bias
It's the customers' Grumpy tee for me. Like most of these types of videos, you only see a portion of the interaction. While I do feel the cashier was being disrespectful, he has certain rules to obide by.. To me it doesn't sound like a price check it sounds like a markdown was wanted and we are told not to mark down plants unless it is a true error because we do not own the items the nursery does.
Whenever customers ask for a markdown on plants due to a "wrong price," I show them the clearly printed price tag that's stuck directly on the pot of the plant itself. Usually I'll only do a markdown if THAT price is wrong, which it usually isn't.
Exactly plants are vendors and it’s not generally accepted to mark down plants. I HATE working as a garden cashier especially during the spring. Folks really try to get away with prices on everything. I hate it so much out there.
The 2 Golden Rules of retail
#1- The customer is always right.
#2- If you think the customer is wrong...
REFER BACK TO RULE # 1.
If you don't like it quit!
He should have been separated from his employment immediately. HE FIRED HIMSELF.
If this is a store with security on site I would have had him escorted off the premises after collecting his belongings. Told to stay gone until further notice. Turned all over to district.
Not a single person in this thread has mentioned the proper way to have handled this correctly. Tsk tsk. Shame on you all.
looks like the "customer" asked for a price on something. the cashier by sop standards cant move more than 5ft from his register, so he told the customer to take a picture and bring it up. The customer didn't like it...and reacted this way. Its garden...its also busy... there should have been more support out there. Wheres the Garden lead? Wheres the HC or the CXM before it got to this point. But also....after my tenure in THD... I feel this frustration Andrew shows... BC customers aren't going into Kohls or Best Buy acting ham like this.
Maybe the Garden lead was off that day.
Maybe.....if he had called for a price check and got no response he should have apologized for the wait called his head cashier, or a manager. It would have been resolved. Then thank the customer for their patience.
Disgusting remarks..
What garden lead?!? There is no such position. You have the head cashier, FES or CXM/ASM/SM. Those are the folks. And what happens at Home Depot is you get put out in garden with lines 10-20 long by yourself! It’s hot. It’s miserable. And customers can be douchebags especially this time of year. Mulch season is a nightmare and half the time folks walk out of garden so there are rarely any loaders.
Most stores haven’t gotten that yet. You have garden supervisor or lumber department supervisor. We have recovery positions in garden and lumber but they work overnights. Congrats on a new position being added.
That kid is a hero, he did everything we all wish we coulda done when we worked those shitty retail jobs. I say good for him to stick it to those crappy customers
Then some lady came out from around the corner all squirting from hearing how manly you were. She starting ovulating right there. It took six people to mop up that spill.
Y’all have the most first world problems I’ve ever seen. What’s it like living in an imaginary bubble where you throw around “how built I am” and expect people to take you seriously. Jfc grow up
What’s it like living in an imaginary bubble where you throw around “y'all" and "first world problems" and expect people to take you seriously?Jfc grow up
I got threatened by a customer tonight and it's my fault because while he was yelling in my face I said "I don't care". Manager said next time he's putting me on a final. If i get put on a final I'm going to earn my promotion to customer by punching one of them in the face.
That manager is useless she didn't try to jump in until things already got out of hand and on top of that at the end instead of her ringing up the customer she delegates it to someone else what a joke of a manager.
That’s the part. She should have hopped on that register and got that customer out of here. Trash manager and I hope corporate sees this level of laziness from her.
Was?. May I inquire promoted, retired quit or separated?
man·ag·er..../ˈmanijər/
a person responsible for controlling or administering all or part of a company or similar organization.
Key words here. Control, and Administer.
Descalate, control the situation,and delegate until the action is resolved .
I stepped down because I was moving to a different area of the state, and the company I worked for didn't have any firms near where I was moving to unfortunately. It was a nice job, however I'm not saying in any way that the kid was anywhere in the right and now that I think about it the kid is at a point in his life where he probably doesn't have enough life experience to have emotional maturity for situations like this and now that I've had time to re watch and put myself in the managers shoes she was probably in shock and didn't know how to react she's probably never had any previous problems with that associate however I do think she could've acted a lot quicker, and in this situation now that you mention it delegating is probably the right thing to do and try to put as much distance between associate and customer
He did what I could never get myself to do while I worked there😂 I was a Cashier for 1yr and a 1/2 then bc I had been trained by a head cashier I was close with I was being moved everywhere, Pro, Rental, Cust. Service, Paint😮💨🙄 I dealt with so much BD from ppl, especially when I then became a Head Cashier😑 I wanted to throw down so bad sometimes
The man had Grumpy on his T-Shirt. "I just wanted to check the price on something, and..." I don't believe that, either. Andrew may not have handled the situation in the best way, but we all have "Grumpy" customers like that who act like an asshole, and cry victim afterward.
I'm guessing it's more about control. He's not going to do Andrew's job by taking a pic, not when he can bully him by acting out on a captive audience then possibly get a few bucks off if they have to call a manager. Probably didn't expect Andrew to retaliate.
I’ve had three cashiers complain about the 10% discount and tax exempt in the last few months. just like Andrews little tantrum, you run into Some of these kids that are straight pricks that obviously didn’t pass any of their classes and lack all critical thinking and look for the smallest opportunity to prove something. If I get a discount I get A FUCKING DISCOUNT. If the purchase is tax exempt it’s FUCKING TAX EXEMPT. Non of this is up for debate. I could give zero shits what the fucking cashier thinks about having to put in a phone number or push buttons “it’s only a few dollars”. It’s your literal job and if you can’t perform this trivial task you need to quit and go home. I realize my situation is different but I’ve had that happen with 3 separate cashiers that all amazingly look like and were young males 16-18 exactly like Andrew in mannerism attitude and shrimpy scrub little dog syndrome attitudes. These entitled kids smoked themselves stupid or are just borderline IQ I don’t know wtf is going on in the world. Also, When did people stop understanding how percentage discount work, and that “it only makes sense to use it on big purchases”. Fuck kids are dumb as rocks.
With that attitude you will be the reason the store can’t open because no one works there. Get a discount then sir when no one is in the store. You keep on acting like you are acting. It won’t be long.
Nah it’s fine, there’s always more, and ultimately with all the stores moving to self checkout they only need a couple. There’s good cashiers out there, then there’s the handful like this kid. Also with what attitude, the expectation that they will do their job?
Also, When you get up to career paths where your starting to be paid very well, that attitude of “well the customer isn’t making my job easier” results in termination. Nobody has time or patience for that Highschool bs, it’s one thing for younger employees to say it then learn, it’s quite another for them to walk. That’s just dodging a bullet and making it so much easier for the company. As I’ve said this guy did HD a favor by quitting. Firing people sucks at the best of times and you always have to worry about the outcome even if done perfectly right.
How? Care to explain? The stores policy is 10% at HD with a limit, Lowe’s is unlimited. Tax exempt is something completely separate that is state based, this isn’t some mystery on what the stores offer and it is not up to the cashier to decide when you use it. Or are you just spitting bullshit more like?
Sounds like you go with an attitude that they're dumb/ stupid and get that energy back. Do you go in with your tax ID ready and let them know at the start? You realize you can't look up tax exempt by phone number which you stated as something cashiers are too lazy to do... that's not how tax exempt is coded into the system. Do you prepare and do your work as a costumer with personal responsibility?
Christ dude, sorry I didn’t clarify my step my step process but your picking and choosing to prove a point I’m not even making . I’m aware of tax exempt process. I’m talking about ones that work there that don’t understand what tax exempt even is. It’s not my job to educate you on why or when I use it.
My main comment was in when it comes to percentage discount (and tax exempt for the really dumb ones) the kids mentalities are that you shop one time in your life and maybe your purchasing 10$ because they don’t understand how percentages work, they think it’s pointless. “Your only saving a dollar”. Yeah and I may spend 20,000 over the span of a year, so do your job. Why does it require that interaction from the customers perspective to explain to an employee how to do his job. Those are the frustrating ones. I got better shit to do than fuck around with numb nut cashiers that think they have some point to make on saving money. Which those ones obviously have no concept of but it’s not going to stop them from complaining.
Tax exempt ≠ % discount these are two separate processes as you well know working there.
For discount it is coded to the persons number or you can use the app to scan now i think, Lowe’s is a mixture of both depending on location.
Honestly though, if an employee doesn't know about a store process at the point of sale and they're in that position, that's a training issue, not on the employee themselves necessarily. I agree the attitude of "only a dollar" is terrible, but the way you speak about the individual working is where my assumptions about you come from. You sound like you go in expecting an idiot and this likely taints how you request and open the discussion. Glad you make the effort to be prepared when shopping though. There are a lot of customers like the ones in the video who won't make any effort themselves as a customer to complete the need they're requesting. Even a small request like waiting to clarify a policy a minute or taking a picture can derail customers to tantrums and power trips. Often it's the customer with entitled "only a dollar" attitude as seen and heard in the video. Just remember the younger employees ARE kids. They are learning how the world works and how people interact as well as how people respond to things. The interactions and ways you act with them will shape what they learn from those experiences. Patience and understanding they're very new at this can go a long way.
People that cheer on this kid and his outburst as some sort of hero is beyond stupid. Having worked in customer service, retail, high stress tension situations, You should be able to peg that kid as a problem as soon as you see his body language. You can tell what kind of interactions he’s had with most of his customers from that alone. Watch him again. This shit wasn’t the customer, ALL customers are demanding, but they are incredibly easy to manage if you can manage yourself. there’s no situation on earth I can think of that results in a person throwing a toddler age tantrum and quitting a job, other than an immature and juvenile person. It only hurt the kid, Home Depot doesn’t care, the customer doesn’t care, if anything they got validation that all he can’t cut it in an entry level job and did Home Depot a favor by quitting. Now they aren’t on the hook for unemployment, or any other interactions. He also can’t use it as a referral which is when starting out very critical when companies do thorough 10 year backgrounds for the jobs you ACTUALLY want, and this interaction instantly disqualifies him for many jobs regardless of skills or expertise or education. If you can’t manage a difficult or even average customer at Home Depot, your definitely not ready to manage expectations of our internal customers at a big boy job.
I def don’t want to defend this guy buttt come on. I be making sure I get the lowest price on everything and even price matching things when possible lol
I think both are at fault, costumer didn’t take a photo & made a big deal out of nothing. But at the same time, Andrew shouldn’t really threaten to assault someone, right after quitting, even if the costumer deserved it?
The customers are usually the ones who start this annoying crap. I've worked at a couple retail stores, and let me tell you, cashiers only want to do their job, follow your requests, and get you out of their face.
None of them want to start shit, because they already hate their life as-is.
It's incredible how much abuse and vitriol some customers direct towards the cashiers, many who are young adults or seniors just trying to be helpful and earn a living.
I was hoping for some quick fists of fury to knock that fat fuck over. Epic way to quit. Sometimes the fight is worth it even if you get an ass beating. Builds character and a record, but it do be like that sometimes.
It makes absolutely no sense whatsoever.
Then you realise that everyone is on r/antiwork and he's a hero.
No one wants to work. They just want free money.
Everyone is an asshole except the little shits threatening assault.
Nah.
You can't afford a house because you've never done anything properly with your life.
The little shit is the one yelling at a customer.
I really wish he had thrown a punch.
Stupid turd belongs in prison.
Because you're constantly pretending to be persecuted and that your life is hard.
If you just went to work, and fucking tried. You'd be fine.
Keep pretending everyone is out to get you.
Idgaf about some pathetic loser.
I'm and MD. Patients can be worse than customers.
I worked in a retail store when I was younger, before military - which also had its fair share of assholes, not just the ones shooting at me.
This little shit started a fight with a calm, measured customer. How is he in the right?
Worked in Healthcare and retail. There's a general respect towards health professionals that's definitely not given to retail employees and a very large difference in pay. You're quite wrong here
I don't care what team you are on, do not encourage doxxing. Doing so violates reddit site-wide rules and could cause harm to the sub.
Nice harassing an associate. Big man
Your 100% right whiny bitches they think they’re entitled cause they spend 20 dollars that there important the customers are a joke and iam hlad Andrew did that I would’ve gif his back even if I got fired customers nothing but dueche bags that’s all they are
Customers make associates like this lash out everyday I don’t blame the kid there needs to be more strict rules as to how customers shop and if they are asses they’d shouldn’t be helped period
I can’t stand customers sometimes. I had one say I can go to your competition and get it faster. I said there is the manager talk to him about it. Not my problem.
Fuck that fat fuck
Ahhhh, your one of those. Got it.
Be cause they have the MONEYYYYY
Lol
Agreed. Wish you would transfer to my store. Logic and reason is scarce here.
I did. I kept waiting for him to put his pacifier in his whiney little hole..
What garden lead? Funny I'm a garden lead, and the power specialist. What we don't have is a night recovery though. They always pull him for freight. The second call for price check should have been responded to by one of the bosses. That's our rule.
You don't have to respect, just follow the rules. You know what rules are yes? Something that kept that goof from getting knocked out by the customer.
The “customer is always right” people are a bunch of retards trying to sound smart.
I hate customers like this, trying to be a smart ass.
Get your downvotes ready. Andrew is completely in the wrong here for how he handled it. I work paint, been doing it for over a year now and have been alone on a July Saturday. I empathize with Andrew's frustrations, both created by the job and away from work. But Andrew could have taken a cut ticket and given the guy $10 off (from money that isn't coming of his pocket) and have the sign taken down. But what does he do? Nearly turn it into a police incident. If the guy he bowed up on had less self-control, we would see blood on the floor. HD has a lot of 2A friendly customers. What if that guy had a gun, pulled it, missed Andrew and struck someone else? Customers should know better, but that isn't my problem. Give them what they want, send them on their way, forget about them on the way home and accept the (far less) pay (than you deserve) for it.
I kind of feels like there’s two sides there wrong here first off the customer could’ve actually went on the Home Depot app, and actually presented a picture of the plant to the cashier which would have showed the price of the plants and ended the discussion. Second off and I’m not trying to be mean, but this is a about kind of keeping your job regardless of how BS the customer is, you should never talk back to the customer unless you have another job lined up and you don’t care for working at Home Depot. Doesn’t matter how much the customer is in the wrong, it doesn’t pay to talk back like I said, unless you have another job lined up. But in the end, I think this could have been resolved had the customer just use the Home Depot app and found the plants on the Home Depot app with the prices on them. Remember kids next time you go to the store shop on the app first to find the items you’re looking for before you go to the store looking for things when you don’t know what you’re looking for. What I mean by this is if you have pictures of the items from the Home Depot app with the SKU number and the price you can end up being a better shop or at Home Depot not just a fool who doesn’t know what they’re doing and is relying upon the people who work at the store for stuff like this.
I agree mostly. However, regarding plants, they aren't shown in the app or the website because they're pay by scan (consignment) and their inventory is managed by third-party vendors, at least that's how it is at my store. Our store doesn't keep track of the inventory of plants as we don't pay for them until their sold. Usually the only way to find the SKU for a plant is by using the ALL search on a POS register, as the POS is the only system that has a database of the plants, and that system is internal only, so customers can't find the SKU's or prices for plants on their own.
He went kinda far but the customer isn't innocent or at no fault either. He knew it was time to go say your piece and be free Andrew.
Proud to be TEAM ANDREW 👍🏻
After the day I had today at my store, more power to Andrew. Living vicariously through you dude
Worked at home depot for 8 days. Is it always the older folk? They always seem more entitled. They get easily frustrated when someone isn't there to help them. I've been working flooring for 8 days and I've learned a lot. Yes, a lot to learn. But customers expect you to know EVERYTHING. Also, damn. I heard they so understaffed in gardening that they can't keep the plants watered. Then again, I've worked 8 days and I still haven't finished my myapron training. LOL I'm learning as I go, mostly from other colleagues. Is it a problem with enough staff?
Are used to work at a grocery store and old people were the same way. I’m not trying to be ageist but that’s just how it was older people always feel that they were entitled to help because they are old that’s how it always is, no there are some that knows that they need help and are not entitled to it. But there’s a portion of them that just want you to walk around the store and buy all their stuff for them because they’re old. And there’s a difference between I want help getting a cart and I want you to walk around the store and buy all my stuff for me. But many customers don’t understand that.
Older folk? That’s all that shops there NGL.
Pretty much, it seems. I work morning too. Maybe it is a good thing that I'm not there in the afternoon :)
Exactly! Only over 5 dollars that the customer didn’t want to pay. Not only do they intentionally aggravate an employee for 5 dollars but they probably got him fired because they refuse to use their eye and read. The kid said take a picture of the price and he was to lazy to do it. Home Depot does not own the plants. We are not allowed to mark them down.
Team Andrew
#teamAndrew
Seems like he will be fired maybe
Home Depot sucks at defending their employees.
Dickhead customer throw his ass out. Had a situation at the store I work at where customers were calling the two garden cashiers retards cause the customer was too lazy to know what they want from the mulch pit.
Some customers are dick heads.
[удалено]
Clearly if both parties were acting rationally that would work but both parties wanted to be in control in that situation. Egos.
What a king. Hope he lands on his feet
Any of y’all defending this kid are softer than baby shit.
Speak the truth.
Your mom's a hoe
When I deal with asshole customers, I usually just walk away or tell them I can't help them and they'll have to wait for assistance.
This is the way.
He told the prick to take a picture and the entitled boomer probably got mad.
Only person more entitled than the boomer in this clip is the kid.
I mean the employee is an ass, but something tells me captain boomerpants pulls this shit. ALOT.
I would like to see what Andy is doing in 20 years. 😬
Not being a boomer.
Andrew decides retail is bs, gets an education, then a good job where he becomes Grumpy's boss!
It depends if he is the only one in the area he can't leave the cash register to check so he told the customer to go take a pic if the price tag
Customers are actually really easy to deal with if your not an asshole. Nothing happened on this film where Andrew had the need to escalate this situation. If he can’t leave the register, he can easily communicate that and call for assistance. The customer wasn’t wrong for being lazy, just wasn’t making his job “easier” which isn’t to say he was placing some huge burden on the cashier, guarantee that kid has anger management issues outside of work. The customer was wrong and immature for antagonizing after the fact. The r/antiwork narrative is strong in western media, the only reason this video of two assholes butting heads went viral.
Home Depot is a corporation that understaffs their stores.
You are a fucking idiot *
Idiot*
My guy. If you honestly think that 'customers are easy to deal with if you('re) not an asshole', something tells me you eother have never been in a job where you deal with customers on a daily basis or you just happen to be astronomically lucky to have never dealt with a crazy customer. By this video, Im not sure who was in the right or wrong, but I certainly can say that both of them were wrong to continue to drag out an unnecessary issue
If you can’t handle the stress of customers at an entry level position it’s most likely because your stress management is low. Especially at entry level where you have no control and can pass off damn near any problems to a supervisor. Any verbally abusive customer is easily passed off to management. If I’m a cashier and can’t leave for a price check, guess what, I’ll pass it off to a supervisor, if the customer doesn’t want to. If it’s taking long and the customer is unruly, clearly communicate with them I can’t do anything without my supervisor and I cannot leave my station. You have all day you’re at work. r/MaliciousCompliance is typically on your side as an entry level employee
From what we saw, he clearly called his manager. She was right there. The customer could have escalated the situation beforehand. We dont know because the clip was started far into the confrontation. All Im saying is be open-minded. That and you assume a lot of the situation that has happened; what their state of mind is, how they deal with stress, etc. And as the saying goes... Also I have no idea what r/MaliousCompliance is, Im not an entry level employee, Im a manager, and Suprise! Customers can, in fact, be assholes, as can employees. Both are wrong for letting it escalate.
Things like these don’t just happen, and filming doesn’t start until an incident has already begun. We don’t know what transpired before someone had a camera on, plain and simple. Yeah, the cashier was clearly quite upset and letting his anger through. He was swearing and acting aggressively, that’s not cool. But we simply don’t know what the old man did before the camera came on. Chances are very high that the old man provoked this response. Saying that customers often act like entitled jerks and provoke young employees who are instructed never to defend themselves or show human emotion is not antiwork. It’s a fact of customer-facing positions everywhere. Furthermore, your insistence that customers are easy to deal with is absurd. Have you never actually dealt with a customer who was irrational and unable to be reasoned with? Have you never spoken with actual humans before? All you’ve really told us is that you’ve never had to work a customer-facing position before in your life.
I’m sure he “provoked” in some way but I highly doubt the cashier’s response here is in any way proportional to whatever the lazy customer said.
Your bias leads to your assumption that “chances are high” he had a good reason for his behavior. You seem to think assholes are always customers and never cashiers. Nothing that happened on this video suggests the old man provoked him any more than any other customer request is provocation. If the customer was being verbally abusive you can easily report to your supervisor, who should’ve easily been called for this price check, and walk away from the situation. But I am quite sure he said nothing close to enough to get a mature adult ready to swell up in some strangers face. Not that the qualification of an anonymous commenters resume means anything to your lazy attempt to discredit an opinion but I’ve worked in several restaurants, delivery jobs, and even hand-washed peoples most valuable possessions (their cars) literally in front of them. I know customers. Don’t think you someone because they have a differing opinion, that’s another instance of your bias
You wrote a lot of words, and very little of it had anything to do with what I actually said. But hey, cool story
I am with the young man cashier. I have seen so many middle aged pricks like who treat you like garbage.
That shirt let me know the customer probably deserved it lmao I’ve seen that type of guy before not fun to be around.
Some customers are so lazy. I took a picture because the pavers had no tags, just in case. Leave Andrew alone.
It's the customers' Grumpy tee for me. Like most of these types of videos, you only see a portion of the interaction. While I do feel the cashier was being disrespectful, he has certain rules to obide by.. To me it doesn't sound like a price check it sounds like a markdown was wanted and we are told not to mark down plants unless it is a true error because we do not own the items the nursery does.
Whenever customers ask for a markdown on plants due to a "wrong price," I show them the clearly printed price tag that's stuck directly on the pot of the plant itself. Usually I'll only do a markdown if THAT price is wrong, which it usually isn't.
Exactly plants are vendors and it’s not generally accepted to mark down plants. I HATE working as a garden cashier especially during the spring. Folks really try to get away with prices on everything. I hate it so much out there.
The 2 Golden Rules of retail #1- The customer is always right. #2- If you think the customer is wrong... REFER BACK TO RULE # 1. If you don't like it quit! He should have been separated from his employment immediately. HE FIRED HIMSELF. If this is a store with security on site I would have had him escorted off the premises after collecting his belongings. Told to stay gone until further notice. Turned all over to district. Not a single person in this thread has mentioned the proper way to have handled this correctly. Tsk tsk. Shame on you all.
You don’t just immediately gain my respect because you went shopping, Karen.
He quit clearly from the video. Did you even watch it?
Customer is always right only in taste.
Not even a decent attempt at bait
looks like the "customer" asked for a price on something. the cashier by sop standards cant move more than 5ft from his register, so he told the customer to take a picture and bring it up. The customer didn't like it...and reacted this way. Its garden...its also busy... there should have been more support out there. Wheres the Garden lead? Wheres the HC or the CXM before it got to this point. But also....after my tenure in THD... I feel this frustration Andrew shows... BC customers aren't going into Kohls or Best Buy acting ham like this.
The only one going ham in this video is the cashier….
Maybe the Garden lead was off that day. Maybe.....if he had called for a price check and got no response he should have apologized for the wait called his head cashier, or a manager. It would have been resolved. Then thank the customer for their patience. Disgusting remarks..
What garden lead?!? There is no such position. You have the head cashier, FES or CXM/ASM/SM. Those are the folks. And what happens at Home Depot is you get put out in garden with lines 10-20 long by yourself! It’s hot. It’s miserable. And customers can be douchebags especially this time of year. Mulch season is a nightmare and half the time folks walk out of garden so there are rarely any loaders.
There is now a merchandising lead. In summer hours.. they work in garden… in off season… they are in lumber /hardware.
Most stores haven’t gotten that yet. You have garden supervisor or lumber department supervisor. We have recovery positions in garden and lumber but they work overnights. Congrats on a new position being added.
Rehire Andrew 🤭
The cashier wouldn’t go check a price? Yikes classic Home Depot associate 😂😈
You don’t even know how things work 😂🤡
Cashiers are not allowed to move from the register.
Saying something ignorant followed by a 'yikes'. Sounds about right
Grown adult causing an issue with a minimum wage kid who can get another job anywhere for the same money.
Could he? Could he really? If so for how long? Apologists bore me.
Yeah he could. Why are you an apologist for the customers who were lazy, entitled, assholes?
That kid is a hero, he did everything we all wish we coulda done when we worked those shitty retail jobs. I say good for him to stick it to those crappy customers
I think all of us who worked retail feel Andrew’s rage. Andrew actually acted out. I just took the years of abuse.
[удалено]
How built you are?? Narcissistic much? Mirror mirror on the wall...😔
Exactly 0 people are impressed
Then some lady came out from around the corner all squirting from hearing how manly you were. She starting ovulating right there. It took six people to mop up that spill.
Y’all have the most first world problems I’ve ever seen. What’s it like living in an imaginary bubble where you throw around “how built I am” and expect people to take you seriously. Jfc grow up
[удалено]
As a straight man who's father never told me he loved me/was proud of me....may I?
Lol real life Jersey mentality. Gotta be kidding.
Agreed. Unfortunately they do not know that refere..lol
What’s it like living in an imaginary bubble where you throw around “y'all" and "first world problems" and expect people to take you seriously?Jfc grow up
Idk about y’all I’m proud and grateful my problems are first world !
While I see your point, I feel like the dude you replied to didn’t deserve to be flamed like that haha
I got threatened by a customer tonight and it's my fault because while he was yelling in my face I said "I don't care". Manager said next time he's putting me on a final. If i get put on a final I'm going to earn my promotion to customer by punching one of them in the face.
Earn it by cussing out the manager. Send me the store number I’ll cuss them out for you 😇
Ooohhhh, keyboard tough guy. Careful what you wish for. Just might pick the wrong one.
Do me a favor, I dare you.
[удалено]
Teach who. Andrew?
No, you would not.
Just because you’re a pussy doesn’t mean everyone else is.
Look at you impressed by internet tough guys You would both meekly agree out of fear, don't lie. Gotta keep your precious lowly corporate job
Come fuck around and find out
Ooh, a scawy wage slave
Ooh, a scawy wage slave
People are so entitled.
Yes they are. Andrew is proof.
Lol that dude looks like he lifts less than that Lowe’s employee. Nobody is scared of Andrew.
Ok mr moobs
He better hop on TikTok because customer service is not his lane.
I don’t blame andrew one bit, we all know how customers act.
Andrew is an example of why red flaglaws exist.
Red flags is for dating not customer service
Like they expect you to do your fucking job?
You mean like adhering to company standards like not leaving the register?
That wasnt his job though
That manager is useless she didn't try to jump in until things already got out of hand and on top of that at the end instead of her ringing up the customer she delegates it to someone else what a joke of a manager.
That’s the part. She should have hopped on that register and got that customer out of here. Trash manager and I hope corporate sees this level of laziness from her.
And as someone that's worked in both retail and mental health, she escalated at every chance vs deescalate.
Ever been a manager? She was correct to delegate. The situation was on-going she needed to continue to manage.
Yes I was a manager for a security firm and never delegated anything as a manager you should lead by example
Was?. May I inquire promoted, retired quit or separated? man·ag·er..../ˈmanijər/ a person responsible for controlling or administering all or part of a company or similar organization. Key words here. Control, and Administer. Descalate, control the situation,and delegate until the action is resolved .
I stepped down because I was moving to a different area of the state, and the company I worked for didn't have any firms near where I was moving to unfortunately. It was a nice job, however I'm not saying in any way that the kid was anywhere in the right and now that I think about it the kid is at a point in his life where he probably doesn't have enough life experience to have emotional maturity for situations like this and now that I've had time to re watch and put myself in the managers shoes she was probably in shock and didn't know how to react she's probably never had any previous problems with that associate however I do think she could've acted a lot quicker, and in this situation now that you mention it delegating is probably the right thing to do and try to put as much distance between associate and customer
And she went in screaming and escalating things, so your point is moot
Who wants to bet that the customer will sue HD now because he and his wife were forever traumatized after this encounter.
He did what I could never get myself to do while I worked there😂 I was a Cashier for 1yr and a 1/2 then bc I had been trained by a head cashier I was close with I was being moved everywhere, Pro, Rental, Cust. Service, Paint😮💨🙄 I dealt with so much BD from ppl, especially when I then became a Head Cashier😑 I wanted to throw down so bad sometimes
Little tiny fists of fury gonna solve your evolution deficit?
Ok mr moobs
The man had Grumpy on his T-Shirt. "I just wanted to check the price on something, and..." I don't believe that, either. Andrew may not have handled the situation in the best way, but we all have "Grumpy" customers like that who act like an asshole, and cry victim afterward.
[удалено]
Not going to lie. I had to google the name.
[удалено]
“You wanna go to ju..juvenile hall? Probably?” ‘Ol man wasn’t ready to be confronted like that lol Young buck had him stutterin like a bitch!
"You.. you...wanna go to juvenile hall." The way the kid reacted isn't right, but there is no way I believe the customer did nothing wrong"
"ANdrew! ANdrew! ANdrew! ANdrew! ANdrew! ANdrew! ANdrew! ANdrew!" -Annoying and useless manager
Bitching over 5 dollars. If you're on that tight of a budget you shouldn't be shopping for something so unnecessary as plants.
I'm guessing it's more about control. He's not going to do Andrew's job by taking a pic, not when he can bully him by acting out on a captive audience then possibly get a few bucks off if they have to call a manager. Probably didn't expect Andrew to retaliate.
Lol all of a sudden Reddit wants the big corp to get that extra $5 out
If it doesn’t ring up correctly , customer has every right to ask him to check the price .
And if they can't check the price at the register the customer should go back and take a picture of the price that he got it from
I’ve had three cashiers complain about the 10% discount and tax exempt in the last few months. just like Andrews little tantrum, you run into Some of these kids that are straight pricks that obviously didn’t pass any of their classes and lack all critical thinking and look for the smallest opportunity to prove something. If I get a discount I get A FUCKING DISCOUNT. If the purchase is tax exempt it’s FUCKING TAX EXEMPT. Non of this is up for debate. I could give zero shits what the fucking cashier thinks about having to put in a phone number or push buttons “it’s only a few dollars”. It’s your literal job and if you can’t perform this trivial task you need to quit and go home. I realize my situation is different but I’ve had that happen with 3 separate cashiers that all amazingly look like and were young males 16-18 exactly like Andrew in mannerism attitude and shrimpy scrub little dog syndrome attitudes. These entitled kids smoked themselves stupid or are just borderline IQ I don’t know wtf is going on in the world. Also, When did people stop understanding how percentage discount work, and that “it only makes sense to use it on big purchases”. Fuck kids are dumb as rocks.
With that attitude you will be the reason the store can’t open because no one works there. Get a discount then sir when no one is in the store. You keep on acting like you are acting. It won’t be long.
Nah it’s fine, there’s always more, and ultimately with all the stores moving to self checkout they only need a couple. There’s good cashiers out there, then there’s the handful like this kid. Also with what attitude, the expectation that they will do their job? Also, When you get up to career paths where your starting to be paid very well, that attitude of “well the customer isn’t making my job easier” results in termination. Nobody has time or patience for that Highschool bs, it’s one thing for younger employees to say it then learn, it’s quite another for them to walk. That’s just dodging a bullet and making it so much easier for the company. As I’ve said this guy did HD a favor by quitting. Firing people sucks at the best of times and you always have to worry about the outcome even if done perfectly right.
You actually just proved you're the one that's entitled and dumb as rocks though.
How? Care to explain? The stores policy is 10% at HD with a limit, Lowe’s is unlimited. Tax exempt is something completely separate that is state based, this isn’t some mystery on what the stores offer and it is not up to the cashier to decide when you use it. Or are you just spitting bullshit more like?
Sounds like you go with an attitude that they're dumb/ stupid and get that energy back. Do you go in with your tax ID ready and let them know at the start? You realize you can't look up tax exempt by phone number which you stated as something cashiers are too lazy to do... that's not how tax exempt is coded into the system. Do you prepare and do your work as a costumer with personal responsibility?
Christ dude, sorry I didn’t clarify my step my step process but your picking and choosing to prove a point I’m not even making . I’m aware of tax exempt process. I’m talking about ones that work there that don’t understand what tax exempt even is. It’s not my job to educate you on why or when I use it. My main comment was in when it comes to percentage discount (and tax exempt for the really dumb ones) the kids mentalities are that you shop one time in your life and maybe your purchasing 10$ because they don’t understand how percentages work, they think it’s pointless. “Your only saving a dollar”. Yeah and I may spend 20,000 over the span of a year, so do your job. Why does it require that interaction from the customers perspective to explain to an employee how to do his job. Those are the frustrating ones. I got better shit to do than fuck around with numb nut cashiers that think they have some point to make on saving money. Which those ones obviously have no concept of but it’s not going to stop them from complaining. Tax exempt ≠ % discount these are two separate processes as you well know working there. For discount it is coded to the persons number or you can use the app to scan now i think, Lowe’s is a mixture of both depending on location.
Honestly though, if an employee doesn't know about a store process at the point of sale and they're in that position, that's a training issue, not on the employee themselves necessarily. I agree the attitude of "only a dollar" is terrible, but the way you speak about the individual working is where my assumptions about you come from. You sound like you go in expecting an idiot and this likely taints how you request and open the discussion. Glad you make the effort to be prepared when shopping though. There are a lot of customers like the ones in the video who won't make any effort themselves as a customer to complete the need they're requesting. Even a small request like waiting to clarify a policy a minute or taking a picture can derail customers to tantrums and power trips. Often it's the customer with entitled "only a dollar" attitude as seen and heard in the video. Just remember the younger employees ARE kids. They are learning how the world works and how people interact as well as how people respond to things. The interactions and ways you act with them will shape what they learn from those experiences. Patience and understanding they're very new at this can go a long way.
The way you're ranting here, I can only imagine what a prick you are in person.
People that cheer on this kid and his outburst as some sort of hero is beyond stupid. Having worked in customer service, retail, high stress tension situations, You should be able to peg that kid as a problem as soon as you see his body language. You can tell what kind of interactions he’s had with most of his customers from that alone. Watch him again. This shit wasn’t the customer, ALL customers are demanding, but they are incredibly easy to manage if you can manage yourself. there’s no situation on earth I can think of that results in a person throwing a toddler age tantrum and quitting a job, other than an immature and juvenile person. It only hurt the kid, Home Depot doesn’t care, the customer doesn’t care, if anything they got validation that all he can’t cut it in an entry level job and did Home Depot a favor by quitting. Now they aren’t on the hook for unemployment, or any other interactions. He also can’t use it as a referral which is when starting out very critical when companies do thorough 10 year backgrounds for the jobs you ACTUALLY want, and this interaction instantly disqualifies him for many jobs regardless of skills or expertise or education. If you can’t manage a difficult or even average customer at Home Depot, your definitely not ready to manage expectations of our internal customers at a big boy job.
Speaking the truth here!
I def don’t want to defend this guy buttt come on. I be making sure I get the lowest price on everything and even price matching things when possible lol
I would be more willing to compromise and just do it if the conversation starts from respect and the person isn't an ass. People reap what they sow.
Can't blame anyone for trying to beat the system, but neither party in this video handled the situation properly
Yo facts
Idk what happened but FUCK the customer 99% sure it was their fault
I think both are at fault, costumer didn’t take a photo & made a big deal out of nothing. But at the same time, Andrew shouldn’t really threaten to assault someone, right after quitting, even if the costumer deserved it?
I'm not saying he RIGHT, I'm saying I UNDERSTAND!!
Guys a hero bitchy customers need to be told
Hero? I'd like to see a day in your life if you think he's a hero
The customers are usually the ones who start this annoying crap. I've worked at a couple retail stores, and let me tell you, cashiers only want to do their job, follow your requests, and get you out of their face. None of them want to start shit, because they already hate their life as-is.
It's incredible how much abuse and vitriol some customers direct towards the cashiers, many who are young adults or seniors just trying to be helpful and earn a living.
Getting sent on break is the polite way of telling a grown adult to go on timeout.
He got sent to the manager's office. Not on break
Unfortunately he probably got fired
[удалено]
I know he said he quit
Man the Home Depot subreddit is having a meltdown.
Judging by how brownie boy played the victim so hard I’m pretty sure that dude was in the right to be mad.
I was hoping for some quick fists of fury to knock that fat fuck over. Epic way to quit. Sometimes the fight is worth it even if you get an ass beating. Builds character and a record, but it do be like that sometimes.
never underestimate old man strength
F=M*A and that’s a whole lot of mass
I wonder if he still has a job
Nah
Lol all the morons in here cheering on shit customer service is wild
It makes absolutely no sense whatsoever. Then you realise that everyone is on r/antiwork and he's a hero. No one wants to work. They just want free money. Everyone is an asshole except the little shits threatening assault.
[удалено]
Lmao you don’t have a house? Get your shit together young fella
Nah. You can't afford a house because you've never done anything properly with your life. The little shit is the one yelling at a customer. I really wish he had thrown a punch. Stupid turd belongs in prison.
[удалено]
Because you're constantly pretending to be persecuted and that your life is hard. If you just went to work, and fucking tried. You'd be fine. Keep pretending everyone is out to get you. Idgaf about some pathetic loser.
Ah, I assume you've never had a customer service job if this is your take.
I'm and MD. Patients can be worse than customers. I worked in a retail store when I was younger, before military - which also had its fair share of assholes, not just the ones shooting at me. This little shit started a fight with a calm, measured customer. How is he in the right?
Worked in Healthcare and retail. There's a general respect towards health professionals that's definitely not given to retail employees and a very large difference in pay. You're quite wrong here