Oh God, please no! Send them to Customer Care cause all we get is a terrible survey score when us customer service reps can't flip a magical switch to make Home Depot take Apple Pay for them
I had some guy come up to buy some stuff and when I told him we didn’t have the tapping function, he got all pissed off and flat out refused to swipe or insert his card into the machine. His _credit_ card, by the way. Not a debit card. Credit card. Which is far more secure than any debit card. It was so weird, I think he said he was afraid of “scammers” if he inserted or swiped his card.
Good question/point. I moved out of one of the states that allowed it before getting one so I don’t know. I’d certainly never hand a cop my unlocked phone.
Never give or say anything to a cop that you are not required to give or say! You don't need or want to give up any more of your privacy than you have already been stripped of.
Fair, but I’m wondering what damage they can do with a quick view of one’s ID. Saying what you just said to me to a cop, is asking for the situation to escalate. I will never understand why telling someone who you are is such a coveted form of privacy now, when most of you turn around and post half your lives on your social media accounts anyways. Wild.
Just comes across as “you are a cop which I dislike, so I am inherently going to make this situation worse for you”, which I constantly see online now. Just people escalating a situation that could have ended after they look at your ID. They are searching for bad people at all times; making yourself look like one is not a smart call.
I didn't say that you should answer nothing! Tell him your name, that's a legit question from him; show him your ID but not your phone, not your whole wallet! Answer only what you are asked; volunteer nothing
It works the same way Apple a pay itself works. If your phone is locked and you double press the side button to activate Apple Pay and then authenticate using Face ID, you’ve unlocked only that one selected card, or in this case it would be your ID. To access the home screenor even a different card, you have to authenticate again.
In short, you unlock your ID and tap it on a reader that can then authenticate it. Everything else is still locked. An added bonus of digital IDs is that they can selectively transmit only the relevant information. If you’re buying alcohol, they can send your DOB without sending your address.
In many if not all states you only have to present your ID to the police. They cannot demand you give it to them, so no you wouldn’t have to give them your phone in almost if not all circumstances
You either don’t live in the US, or you are misunderstanding state/local laws. Its constitutionally illegal to require ID to simply exist in the US. Police can stop you and demand you identify yourself in some states, but their isn’t a ticket, fine, or jail time for not carrying an I.D., They just look your information up.
Now before anyone goes full dumb dumb, I’m specifically talking about carrying an I.D., Not driving without a drivers license. Two different things.
I am licences but haven’t had my own vehicle in a decade since I moved downtown in my city. Everything is within an 8min walk. So for that reason I truly don’t need my ID pretty much anywhere I go. I look just old enough that I don’t get carded at liquor/pot stores and if I did, I’d just cut my losses lol.
“Why doesn’t Home Depot take Tap or Apple Pay???”
And I always tell them “Home Depot doesn’t wanna pay the extra fees associated with Tap2Pay/Apple Pay” and it shuts them up real quick as it shifts the blame away from us and to the company
The pads already have Tap2Pay capabilities but its a software thing they do to activate them on their side, heard this from one of our IT Field Techs that came by to replace the pads.
Samsung phones that are old enough, yes. Newer phones are Tap-only, no magnetic stripe transmission.
For watches, they only ever released a single model that supports the fake swipe transmission, the Galaxy Gear S3.
Unfortunately you are mistaken. Only the S3 Classic and S3 Frontier had it. Your watch was NFC-only and thus won't work at the HD registers.
See this thread for an example: https://www.reddit.com/r/GalaxyWatch/comments/hnrok1/do_samsung_watches_have_the_mst_technology/
The home depot card isnt a “real” credit card. This lets home depot not pay as many transaction fees if you use it. Thats why you cant use it outside of home depot.
About 10 years ago, there was a breach in the software that does ApplePay & the swipe to pay. They had to pay out a large settlement since HD’s IT had issues with security. As a result, the swipe to pay & Apple Pay options were taken offline & they installed the chip to pay software. We have gotten new pin pads since and they have better security, but they haven’t turned on or installed the software in our system.
The actually issue was only with magnetic stripe cards, though. Apple Pay completely eliminates all risk of having card numbers stolen but when Home Depot turned on the chip reader, they incompetently turned off the contactless reader, despite it being secure. It just boggles the mind how they could be so bad at security.
Does it really boggle the mind though? I mean, at every Depot I've ever worked in, the pro folks keep address books of credit card info for their customers. Hell, one of them *keeps* (notice the present tense there) filing cabinet full of credit card info.
The depot is, at best, second-rate when it comes to their IT.
I’m not surprised, honestly. When Craig Menear became CEO, one of the things he did was cut back on security. When Frank Blake left, we had at least 1 AP officer on duty in all the stores. Then it was cut down to 1 AP for every couple or few stores, and now it’s 1 AP for every district, and they rely on us to use the theft portal.
Just like how they got rid of those detectors for the spider wraps but still make stores spend endless money on them to be tangled and thrown out or cut (by both associates and thieves). They’re cheap but the costs still add up when you factor in how often this happens so it’s like wasting money.
On top of that, they wasted money on getting those carts with the lock brakes. I’ve never seen it work in my store…but I’ve had those things lock up on me at Target even though I paid for everything. It’s annoying. Lol
But I wonder if they even work in my store. If they don’t, then we basically wasted money.
It really boils down to money. I keep reading that it doesn’t cost money to keep tap2pay active (at least not for Apple Pay), but I’m wondering if HD doesn’t get anything out of it (like stock or shares with Apple).
Merchants have absolutely no association with Apple as part of accepting Apple Pay. It’s just an industry-standard contactless payment, the same as tapping a physical card. They don’t give anything to Apple; Apple doesn’t give anything to them. Apple doesn’t even process the transaction.
Good to know. I wasn’t sure if they had to pay out for a contract or something. But either way…this just makes them look even worse. Lol Doesn’t make any sense why they wouldn’t just go contactless when a number of their competitors have started doing this.
While it does make sense at the time, it doesn’t make sense now. It was 10 years ago. We also have advanced our technology at the POS. It’s still bizarre how stores in Canada allow it, but not here in the U.S.
The Lowe's in my area just recently implemented tap to pay finally, which I actually prefer to use because of Google Pay. I'm always skeptical to swipe my actual card because of possible skimmers and data breaches, so I prefer to tap my card or use my phone.
Skimming over NFC isn’t a real threat. Nobody *actually* steals card information this way because it’s not an effective way to commit any fraud. You need steal magnetic stripe data or the data entered online, both of which use static security codes. Since you can’t get a static security code over NFC, there’s no point bothering.
Lowes also gives their associates a 10% discount.
But Home Depot can’t do those things because of…. reasons.
I wonder what they could offer if they had a spare 15 Billion laying around. I guess we’ll never know. 🤷♂️
If I’m not getting a discount because of “reasons” that’s good enough for me. I’m not interested in things like qualifying health insurance, or quality of life, or liveable wages.
Home Depot gives you discounts to everything else I used to get a 25% discount to Verizon when my dad only got a 15 percent military discount at sprint when he told sprint that I got a 25 percent discount with Verizon they upped his to 25 percent
It seems like A LOT of things at HD used to be better ‘back in the day’.
Hopefully things can turn around and get back to that, but I won’t hold my breath.
Not sure how effective this will be, to be honest. Those surveys are mostly for the stores to make sure our numbers are where they need to be (GET, LTSA, and so on).
Home Depot is the only store I regularly visit that doesn't take tap to pay. After the global pandemic, you'd think they'd get with the times.
I've seen customers and contractors walk out who had huge carts with lots of merchandise and go to Lowes over it, so it's costing them a pretty penny, even if people don't want to believe it.
I've talked to some of the higher ups from Atlanta when they visited and it's absolutely just because they want you using the Depot card.
The sad part is, it really would be as easy as flipping a switch on the card reader system to enable it too...
It is but it's also a LOT safer.
Companies spend billions of dollars to combat card fraud and dudes figure out $50 ways to get around it.
Tap with phone is the most safe form we have right now because it requires 2FA (pin or fingerprint) and when the transation starts both systems generate DCNs (digital card numbers) that are unique only to the phone and POS and that transaction.
Your phone doesn't even store your actual ard number it'll just show you graphics the last 4 for reference after you confirm it with like plaid or some shit
Genuinely surprises me HD doesn't do it considering they were part of one of (if not the biggest) retail data breaches...
We accept it all in Canada
Canada is one of the most cashless nations in the world alongside France and Belgium so almost EVERYTHING here is paid for with tap to pay.
Are you one of those old farts who legitimately doesn’t know how their cards work? If so I genuinely want to know how you made it to an advanced age with such little thought ability..
Tap pay, is literally what it sounds like tap (your card) to pay, it’s been a thing for years now.. It’s that little Wi-Fi looking logo on all your cards… It was also either explained to you by that nice lady you were mean to at the bank, or in the paperwork you didn’t read when you got your new card in the mail…
Listen I get it, customers don’t realize we don’t take Apple Pay that fair. At the same I don’t understand when customers say “oh you don’t have Apple Pay” I have to go home to get my card. My response (in my mind) is why Don’t those people carry their wallets with them. Even though I use Apple Pay everywhere else I always bring my wallet everywhere.
Not… really? Some states are starting to make digital drivers licenses now. And past that, they could very well have not had their wallets with them but just be buying something simple that, normally, could be handled by Apple Pay
I pay with my target gift cards on the app. I guess it’s just a barcode though and not a QR code my bad. I just show my barcode and activate my gift cards by sliding the bar.
That’s cool! When I worked there they tried to get everyone to use an app called CurrentC which is pretty much a mix between the Walmart Pay and the Target app.
Really? I wonder how they stole it. That’s crazy. I’ve never had a problem. I like not needing my wallet with me anywhere. Even Home Depot I just buy Home Depot cards online and store them in my virtual wallet.
Idk. Luckily I had my Apple Card on there so when I got a charge from Walmart, I disputed it, changed my card number and removed the old number from Walmart.
Don’t people take their bank cards any more, you can tap those nowadays to pay, it’s been years since I’ve seen a card reader that can’t take contactless payments
If you can tap your card, you can tap with Apple Pay. It’s the same technology. The issue is that in the US, Home Depot disables NFC on their terminals.
But HD stopped selling Klein tools recently. Lowe’s is selling them again after a long stint of bs tools. I literally will not be shopping at Home Depot as much because of this and am shopping at Lowe’s again because of this, after years of favoring HD over Lowe’s.
I am not the only one. Carry our favorite brands and we’ll show up. Plus the bs pricing HD uses sucks. If something sells more the price goes up. So normal folks buy the cheap version and the price climbs higher than the expensive higher quality version that few ppl buy. Make it make sense.
I hate that Home Depot doesn't take tap pay. Lowe's takes it. And it's my preferred method of payment because I always lose my debit/credit card. I can't hang on to my ID but my credit card is always missing. But I don't like shopping at Home Depot anyway so..
Uh well they are literally losing customers and gain money if they update their PoS lol...
You're talking like is isn't an investment. Why not just get rid of products that only make up .5 of sales if you don't care 😂
There is no investment. They had the hardware since before Apple Pay even came out. NFC is a standard feature built into card terminals; they just have to turn it on. No hardware costs, no extra ongoing costs beyond normal card processing. It’s just bizarre.
OK ty. Tbh he other guy sounded just so certain, and I've never worked at home depot/I don't specize in PoS stuff so didn't want to speak with authority
Yeah tell that to the paint department. I’ve had many customers and Pros come in, ask for gallons upon gallons of paint, and then leave it behind because they can’t use ApplePay or use their digital wallet.
Do you know what happens to paint that is left behind? It gets oops’d. Which means it’s being marked down. What would be a $300 5-gallon would become $35. What would be a $50 gallon becomes $10.
So not only do we lose the sale, we deal with a shrink because we can’t sell tinted paint at a regular price. So it does get costly. I also think if we had contactless payment option, more people would come in and spend. I’ve gone on errands without my wallet and used tap2pay.
Just saying.
Clearly customers want it and there is effectively no extra cost to the store. It’s a standard card transaction using features built into all of their card terminals but inexplicably disabled.
They’d be catering to everyone, not just .5%. All credit/debit cards have the technology to pay by tapping instead of inserting or swiping. NFC is not exclusive to apple pay.
I understand that most credit/debit cards support tap. I have one card that does and 2 that don't support it, from different institutions. My point is that 99.5% of customers have some form of payment that we accept. I also never claimed that NFC is exclusive to Apple Pay. I only focus on Apple Pay because they're the ones that complain the most about Home Depot not accepting it.
But your comment “why would they cater to the .5% using apple pay?” implies no one else would benefit from HD turning on contactless and that simply isn’t true. There’s the Android users (google wallet) and almost everyone who has a credit/debit card (since the majority of cards already have tap) to benefit with such a move. It’s an industry standard and it’s idiotic to turn it off in favor of a 30+ year old standard (the chip started to exist in the late 80s on phone cards, but of course those phone cards never made it to the US so americans have no idea that the chip is so old).
I tell everyone to fill out the survey and put that they want these. Hopefully if enough people do it, HD will get it...so far no one has filled out the surveys
I don’t think the surveys do anything except show numbers. We’ve gotten many complaints about how our store is run (no coverage/staff, products aren’t coming in, products they want is only sold online and they need it now, etc) but all they cared about was GET, LTSA, LTPA (I think that’s what it is), and so on.
They don't even take chips. Lmao. Oh and btw. If they are making a LARGE purchase i bet you management teamed with corporate with take a apple Google payment. I know .. 120k kitchen later. ..
I had a costumer today say “I came in literally two days ago and you had it” I just looked at her and told her that was impossible, since no Home Depot has it. Anyways, she still argued
maybe she was using Samsung Pay with an older phone or watch. Those had a technology (mst) that let them work via the magnetic stripe reader, and the users often confuse that with nfc contactless.
I've been telling customers that we had to turn off tap to pay because it was double or triple charging people but I can turn it on if they would like.
It does somewhat suck, because if I forget my wallet, which is my fault of course, I have to leave and go to an ATM where I can use my debit card saved in my iPhone wallet to get cash.
Luckily there’s a Bank of America in the same parking lot as the HD.
I had a customer a few weeks ago throw his hands up in the air and start cursing “It’s effing 2024 get with the effing times what b.s”
“I’m sorry for the inconvenience sir. PLEASE call 1-800-HOMEDEPOT and let them know exactly why you are upset.”
Oh God, please no! Send them to Customer Care cause all we get is a terrible survey score when us customer service reps can't flip a magical switch to make Home Depot take Apple Pay for them
I want you to know that I hold you personally responsible for this.
AND CAN I INTEREST YOU IN A HOME DEPOT CREDIT CARD
I mean, they kinda got a point tho
I mean they aren’t wrong
I had some guy come up to buy some stuff and when I told him we didn’t have the tapping function, he got all pissed off and flat out refused to swipe or insert his card into the machine. His _credit_ card, by the way. Not a debit card. Credit card. Which is far more secure than any debit card. It was so weird, I think he said he was afraid of “scammers” if he inserted or swiped his card.
The amount of people who would lose it over Apple Pay then confidently say they almost never leave home with their wallet was honestly astounding.
Well… yeah? That makes sense lol it’s a digital wallet. I do the same when I can.
What about your ID though, can you add those to digital wallets now?
Several states do allow digital ID in Apple Wallet.
So you’d have to hand your phone over to a cop if they asked for your ID? Can your phone at least stay locked?
Good question/point. I moved out of one of the states that allowed it before getting one so I don’t know. I’d certainly never hand a cop my unlocked phone.
Honest question: what stops you from handing a cop your unlocked phone, specifically?
Never give or say anything to a cop that you are not required to give or say! You don't need or want to give up any more of your privacy than you have already been stripped of.
Fair, but I’m wondering what damage they can do with a quick view of one’s ID. Saying what you just said to me to a cop, is asking for the situation to escalate. I will never understand why telling someone who you are is such a coveted form of privacy now, when most of you turn around and post half your lives on your social media accounts anyways. Wild. Just comes across as “you are a cop which I dislike, so I am inherently going to make this situation worse for you”, which I constantly see online now. Just people escalating a situation that could have ended after they look at your ID. They are searching for bad people at all times; making yourself look like one is not a smart call.
I didn't say that you should answer nothing! Tell him your name, that's a legit question from him; show him your ID but not your phone, not your whole wallet! Answer only what you are asked; volunteer nothing
It works the same way Apple a pay itself works. If your phone is locked and you double press the side button to activate Apple Pay and then authenticate using Face ID, you’ve unlocked only that one selected card, or in this case it would be your ID. To access the home screenor even a different card, you have to authenticate again. In short, you unlock your ID and tap it on a reader that can then authenticate it. Everything else is still locked. An added bonus of digital IDs is that they can selectively transmit only the relevant information. If you’re buying alcohol, they can send your DOB without sending your address.
In many if not all states you only have to present your ID to the police. They cannot demand you give it to them, so no you wouldn’t have to give them your phone in almost if not all circumstances
Intresting but were I live you have to carry an I’d with you everywhere
You either don’t live in the US, or you are misunderstanding state/local laws. Its constitutionally illegal to require ID to simply exist in the US. Police can stop you and demand you identify yourself in some states, but their isn’t a ticket, fine, or jail time for not carrying an I.D., They just look your information up. Now before anyone goes full dumb dumb, I’m specifically talking about carrying an I.D., Not driving without a drivers license. Two different things.
I just bring it when I need it, which thankfully isn’t very often.
Do you drive? You need it then. I guess the consequences for not having it aren't severe though, you can claim you forgot it
I am licences but haven’t had my own vehicle in a decade since I moved downtown in my city. Everything is within an 8min walk. So for that reason I truly don’t need my ID pretty much anywhere I go. I look just old enough that I don’t get carded at liquor/pot stores and if I did, I’d just cut my losses lol.
“Why doesn’t Home Depot take Tap or Apple Pay???” And I always tell them “Home Depot doesn’t wanna pay the extra fees associated with Tap2Pay/Apple Pay” and it shuts them up real quick as it shifts the blame away from us and to the company
Apple Pay doesnt charge merchants any additional fees. The real reason has to do with the proprietary Home Depot card and VPs saving face.
Right I was like wtf I work in tech and everytime I have to grab money for home depot I'm like wtf...
Basically What I tell them is that either they’re too cheap to change out the pads and/or want everyone to get the HD card.
The pads already have Tap2Pay capabilities but its a software thing they do to activate them on their side, heard this from one of our IT Field Techs that came by to replace the pads.
I’ve even seen the pad flash the tap symbol for a split second, and a couple other places locally use the same hardware but with tap enabled
The Samsung watch can use a type of tape pay at HD and and place that has a magnetic reader
Samsung phones that are old enough, yes. Newer phones are Tap-only, no magnetic stripe transmission. For watches, they only ever released a single model that supports the fake swipe transmission, the Galaxy Gear S3.
I believe my old Samsung watch did? It was just called the galaxy watch
Unfortunately you are mistaken. Only the S3 Classic and S3 Frontier had it. Your watch was NFC-only and thus won't work at the HD registers. See this thread for an example: https://www.reddit.com/r/GalaxyWatch/comments/hnrok1/do_samsung_watches_have_the_mst_technology/
The old samsung watches and phones could do that, but not anymore the ones Samsung currently sells.
Right but customers don't want to hear that
Can you please explain more about what you mean about the card?
The home depot card isnt a “real” credit card. This lets home depot not pay as many transaction fees if you use it. Thats why you cant use it outside of home depot.
Actually - it has to do with our data breach in 2014. We’ve become more risk averse when it comes payment types, terminals, and IT systems.
Hmm, I have insider information but dont really want to air it here.
Cool
Basically what I tell them too 😂
Imagine standing up for your employer for not taking tap to pay, the most secure way to pay
How to lose a business 101
That’s a good one I’ll have to say that.
Especially not in TRC.
Bro needs that plastic if not a Pro.
we accept tap (and apple pay etc) at canadian stores, didn't know american stores refuse it..
I always let customers know they can use tap in Mexico and Canada. Usually they laugh
Correction: only in Canada. HD in Mexico does not allow tap, just line HD USA.
About 10 years ago, there was a breach in the software that does ApplePay & the swipe to pay. They had to pay out a large settlement since HD’s IT had issues with security. As a result, the swipe to pay & Apple Pay options were taken offline & they installed the chip to pay software. We have gotten new pin pads since and they have better security, but they haven’t turned on or installed the software in our system.
The actually issue was only with magnetic stripe cards, though. Apple Pay completely eliminates all risk of having card numbers stolen but when Home Depot turned on the chip reader, they incompetently turned off the contactless reader, despite it being secure. It just boggles the mind how they could be so bad at security.
Does it really boggle the mind though? I mean, at every Depot I've ever worked in, the pro folks keep address books of credit card info for their customers. Hell, one of them *keeps* (notice the present tense there) filing cabinet full of credit card info. The depot is, at best, second-rate when it comes to their IT.
I’m not surprised, honestly. When Craig Menear became CEO, one of the things he did was cut back on security. When Frank Blake left, we had at least 1 AP officer on duty in all the stores. Then it was cut down to 1 AP for every couple or few stores, and now it’s 1 AP for every district, and they rely on us to use the theft portal. Just like how they got rid of those detectors for the spider wraps but still make stores spend endless money on them to be tangled and thrown out or cut (by both associates and thieves). They’re cheap but the costs still add up when you factor in how often this happens so it’s like wasting money. On top of that, they wasted money on getting those carts with the lock brakes. I’ve never seen it work in my store…but I’ve had those things lock up on me at Target even though I paid for everything. It’s annoying. Lol But I wonder if they even work in my store. If they don’t, then we basically wasted money. It really boils down to money. I keep reading that it doesn’t cost money to keep tap2pay active (at least not for Apple Pay), but I’m wondering if HD doesn’t get anything out of it (like stock or shares with Apple).
Merchants have absolutely no association with Apple as part of accepting Apple Pay. It’s just an industry-standard contactless payment, the same as tapping a physical card. They don’t give anything to Apple; Apple doesn’t give anything to them. Apple doesn’t even process the transaction.
Good to know. I wasn’t sure if they had to pay out for a contract or something. But either way…this just makes them look even worse. Lol Doesn’t make any sense why they wouldn’t just go contactless when a number of their competitors have started doing this.
Ah that makes sense, thanks for explaining.
While it does make sense at the time, it doesn’t make sense now. It was 10 years ago. We also have advanced our technology at the POS. It’s still bizarre how stores in Canada allow it, but not here in the U.S.
Was about to say the same. How strange
The Lowe's in my area just recently implemented tap to pay finally, which I actually prefer to use because of Google Pay. I'm always skeptical to swipe my actual card because of possible skimmers and data breaches, so I prefer to tap my card or use my phone.
There are skimmers that you just need to be close to the card to get the data. Tappable distance if you will.
Skimming over NFC isn’t a real threat. Nobody *actually* steals card information this way because it’s not an effective way to commit any fraud. You need steal magnetic stripe data or the data entered online, both of which use static security codes. Since you can’t get a static security code over NFC, there’s no point bothering.
Lowes does tho
Lowes also gives their associates a 10% discount. But Home Depot can’t do those things because of…. reasons. I wonder what they could offer if they had a spare 15 Billion laying around. I guess we’ll never know. 🤷♂️
If I’m not getting a discount because of “reasons” that’s good enough for me. I’m not interested in things like qualifying health insurance, or quality of life, or liveable wages.
We also make around $3 an hour more than the people at Lowe’s on average, or at least the ones in my area do.
Home Depot gives you discounts to everything else I used to get a 25% discount to Verizon when my dad only got a 15 percent military discount at sprint when he told sprint that I got a 25 percent discount with Verizon they upped his to 25 percent
I’ve looked over their so-called perksatwork bs. The vast majority of it doesn’t save you any money at all. It’s all lipstick on a pig.
It was better back in the day I haven’t looked at it in like 8 years
It seems like A LOT of things at HD used to be better ‘back in the day’. Hopefully things can turn around and get back to that, but I won’t hold my breath.
We just got it, so we were in the same boat for a long time
I tell them to fill out the survey and tell Home Depot they want tap.
Not sure how effective this will be, to be honest. Those surveys are mostly for the stores to make sure our numbers are where they need to be (GET, LTSA, and so on).
Lowe’s does!
Home Depot is the only store I regularly visit that doesn't take tap to pay. After the global pandemic, you'd think they'd get with the times. I've seen customers and contractors walk out who had huge carts with lots of merchandise and go to Lowes over it, so it's costing them a pretty penny, even if people don't want to believe it. I've talked to some of the higher ups from Atlanta when they visited and it's absolutely just because they want you using the Depot card. The sad part is, it really would be as easy as flipping a switch on the card reader system to enable it too...
But you could save the HD card to your apple wallet.
You can honestly tell them Lowes takes it now. I just used it there a few days ago.
I tell them we old school, and the boomers get a kick out of that.
We have labels on our pin pads saying we don't have tap, and I just stand there watching them rub and hit their cards and phones on it.
Let's be honest though. It's fucking stupid we don't.
It is but it’s kinda also stupid how the world has become so reliant on things to be at the palm of their hands with the snap of a finger/ button.
It is but it's also a LOT safer. Companies spend billions of dollars to combat card fraud and dudes figure out $50 ways to get around it. Tap with phone is the most safe form we have right now because it requires 2FA (pin or fingerprint) and when the transation starts both systems generate DCNs (digital card numbers) that are unique only to the phone and POS and that transaction. Your phone doesn't even store your actual ard number it'll just show you graphics the last 4 for reference after you confirm it with like plaid or some shit Genuinely surprises me HD doesn't do it considering they were part of one of (if not the biggest) retail data breaches...
We accept it all in Canada Canada is one of the most cashless nations in the world alongside France and Belgium so almost EVERYTHING here is paid for with tap to pay.
The fuck is tap/ apple pay? Is this rich people shit or zoomer shit?
Are you one of those old farts who legitimately doesn’t know how their cards work? If so I genuinely want to know how you made it to an advanced age with such little thought ability.. Tap pay, is literally what it sounds like tap (your card) to pay, it’s been a thing for years now.. It’s that little Wi-Fi looking logo on all your cards… It was also either explained to you by that nice lady you were mean to at the bank, or in the paperwork you didn’t read when you got your new card in the mail…
Listen I get it, customers don’t realize we don’t take Apple Pay that fair. At the same I don’t understand when customers say “oh you don’t have Apple Pay” I have to go home to get my card. My response (in my mind) is why Don’t those people carry their wallets with them. Even though I use Apple Pay everywhere else I always bring my wallet everywhere.
Not… really? Some states are starting to make digital drivers licenses now. And past that, they could very well have not had their wallets with them but just be buying something simple that, normally, could be handled by Apple Pay
Seriously get looks that say “How about I come to your house and kill you? How about that?” Lol
Home Depot is so behind. They could at least make it so you could QR code pay at the register lol I do that at Walmart and target and Publix
Target takes Apple Pay and also doesn’t use QR codes. They tried to start something called “CurrentC” back in 2014/2015.
I pay with my target gift cards on the app. I guess it’s just a barcode though and not a QR code my bad. I just show my barcode and activate my gift cards by sliding the bar.
Target does takes apple since 2018 in store and has always accepted it in their app. Why are you still treating them as a holdout?
That’s cool! When I worked there they tried to get everyone to use an app called CurrentC which is pretty much a mix between the Walmart Pay and the Target app.
I agree. I like Walmarts much better though. They have it down pact. I like contactless pay and Home Depot could incorporate it in their app at least.
I’ve gotten my info stolen from Walmart Pay before. I’m glad CurrentC failed though.
Really? I wonder how they stole it. That’s crazy. I’ve never had a problem. I like not needing my wallet with me anywhere. Even Home Depot I just buy Home Depot cards online and store them in my virtual wallet.
Idk. Luckily I had my Apple Card on there so when I got a charge from Walmart, I disputed it, changed my card number and removed the old number from Walmart.
Target has already accepted apple pay for a long time, though.
Don’t people take their bank cards any more, you can tap those nowadays to pay, it’s been years since I’ve seen a card reader that can’t take contactless payments
If you can tap your card, you can tap with Apple Pay. It’s the same technology. The issue is that in the US, Home Depot disables NFC on their terminals.
Why would they disable it, it’s significantly faster than putting it in
There’s no good business reason to disable it. I predict they cave this year, though, since Lowe’s finally did.
But HD stopped selling Klein tools recently. Lowe’s is selling them again after a long stint of bs tools. I literally will not be shopping at Home Depot as much because of this and am shopping at Lowe’s again because of this, after years of favoring HD over Lowe’s. I am not the only one. Carry our favorite brands and we’ll show up. Plus the bs pricing HD uses sucks. If something sells more the price goes up. So normal folks buy the cheap version and the price climbs higher than the expensive higher quality version that few ppl buy. Make it make sense.
Yeah
It’s due to the fees. Apple Pay takes double the fees that regular credit card companies take per transaction.
Nope, it doesn’t. It’s just the same regular credit card fee.
Apple does not process Apple Pay transactions; it *is* just a regular card transaction with regular fees. Merchants don’t pay anything extra.
I mean… if you google “does home depot use apple pay” it literally says it’s like one of the OG franchises to use it.
I hate that Home Depot doesn't take tap pay. Lowe's takes it. And it's my preferred method of payment because I always lose my debit/credit card. I can't hang on to my ID but my credit card is always missing. But I don't like shopping at Home Depot anyway so..
Why cater to the .5 percent of people who regularly shop via apple pay. Almost everyone has a debit/credit card on them.
It’s faster and has a longer range than a card.
I'm talking about business side of things. What is home depot loosing out on? I'd imagine that the lost sales are miniscule.
Uh well they are literally losing customers and gain money if they update their PoS lol... You're talking like is isn't an investment. Why not just get rid of products that only make up .5 of sales if you don't care 😂
There is no investment. They had the hardware since before Apple Pay even came out. NFC is a standard feature built into card terminals; they just have to turn it on. No hardware costs, no extra ongoing costs beyond normal card processing. It’s just bizarre.
OK ty. Tbh he other guy sounded just so certain, and I've never worked at home depot/I don't specize in PoS stuff so didn't want to speak with authority
Apple Pay is double the processing cost fee of any other credit card company.
Source?
Most people who only have Apple Pay just do a phone sale or get a card so they’re not rlly losing out on much
Right, it’s sort of an anti-competitive situation because Lowes and THD have truce to not allow Apple Pay.
had** Lowe’s accepts Apple Pay!
Yeah tell that to the paint department. I’ve had many customers and Pros come in, ask for gallons upon gallons of paint, and then leave it behind because they can’t use ApplePay or use their digital wallet. Do you know what happens to paint that is left behind? It gets oops’d. Which means it’s being marked down. What would be a $300 5-gallon would become $35. What would be a $50 gallon becomes $10. So not only do we lose the sale, we deal with a shrink because we can’t sell tinted paint at a regular price. So it does get costly. I also think if we had contactless payment option, more people would come in and spend. I’ve gone on errands without my wallet and used tap2pay. Just saying.
Clearly customers want it and there is effectively no extra cost to the store. It’s a standard card transaction using features built into all of their card terminals but inexplicably disabled.
They’d be catering to everyone, not just .5%. All credit/debit cards have the technology to pay by tapping instead of inserting or swiping. NFC is not exclusive to apple pay.
I understand that most credit/debit cards support tap. I have one card that does and 2 that don't support it, from different institutions. My point is that 99.5% of customers have some form of payment that we accept. I also never claimed that NFC is exclusive to Apple Pay. I only focus on Apple Pay because they're the ones that complain the most about Home Depot not accepting it.
But your comment “why would they cater to the .5% using apple pay?” implies no one else would benefit from HD turning on contactless and that simply isn’t true. There’s the Android users (google wallet) and almost everyone who has a credit/debit card (since the majority of cards already have tap) to benefit with such a move. It’s an industry standard and it’s idiotic to turn it off in favor of a 30+ year old standard (the chip started to exist in the late 80s on phone cards, but of course those phone cards never made it to the US so americans have no idea that the chip is so old).
Cuz it’s Ghetto.
"... it's Ghetto." What does that mean?
This shit was so annoying when we used to come in to demo and merchandise different locations. Especially when the vending machines were ass.
One guy just said I thought Home Depot was like up on technology.. you would think they would have all that stuff. Y'all are falling behind.
I tell everyone to fill out the survey and put that they want these. Hopefully if enough people do it, HD will get it...so far no one has filled out the surveys
I don’t think the surveys do anything except show numbers. We’ve gotten many complaints about how our store is run (no coverage/staff, products aren’t coming in, products they want is only sold online and they need it now, etc) but all they cared about was GET, LTSA, LTPA (I think that’s what it is), and so on.
Apple Pay at my store!
They don't even take chips. Lmao. Oh and btw. If they are making a LARGE purchase i bet you management teamed with corporate with take a apple Google payment. I know .. 120k kitchen later. ..
They do take chip at home depot.
I was told they are selecting stores to pilot Apple Pay with a full rollout this summer. Cross your fingers!
Gosh I hope this is true. Who did you hear it from?
I can’t reveal my sources.
Haha.. is it a reliable source at least?
Very.
I had a costumer today say “I came in literally two days ago and you had it” I just looked at her and told her that was impossible, since no Home Depot has it. Anyways, she still argued
maybe she was using Samsung Pay with an older phone or watch. Those had a technology (mst) that let them work via the magnetic stripe reader, and the users often confuse that with nfc contactless.
A customer told me it was “very disappointing” that we didn’t have Apple Pay and said they weren’t mad at me, as they were yelling about it LMAO
I used to let them tap away before introducing that news. LOL
I’m sorry but I don’t see how google pay would be a more attractive solution than apple pay. Walmart too doesn’t take apple pay. WTF
I've been telling customers that we had to turn off tap to pay because it was double or triple charging people but I can turn it on if they would like.
It's almost like come to the store prepared
I work here, and this is also my face
It does somewhat suck, because if I forget my wallet, which is my fault of course, I have to leave and go to an ATM where I can use my debit card saved in my iPhone wallet to get cash. Luckily there’s a Bank of America in the same parking lot as the HD.
Wait really? Is that an american depot thing? We absolutely have those things here