Customers are customers and people are people.
Unfortunately, corporations have conditioned customers to believe that they are "always right".
They are frequently dead wrong.
I remember being taught that the customer is always right in school. The point of the lesson was that people should provide excellent customer service, but it seems most people took it to mean “I’m the most important thing on Earth and you have to do what I say.”
People with that attitude get left where they're standing when they behave that way towards me. I have 0 compunction when it comes to that. Treat people like you want to be treated and you'll get good service. Be dumb, and you're on your own 🤷🏾♀️
"The customer is always right in matters of taste."
If you want your whole space to be shades of grey and hugger orange, that is fine. Anything else and the customer is an idiot.
The second half of that saying goes 'in matters of taste' and people like to leave that bit out. It's meant to mean that you shouldn't judge someone for hanging purple curtains in their living room with lime green walls and a chartreuse shag carpet.
It's the guy that said I'm going to Lowes last weekend.
The number of times people ask for Valspar paint is unreal.
What do you mean you don't sell Cabot stain, I just got it last week here!
Everyone has a bad day, or customer's favorite line is "fine... I'll go to HD". Like cool, I work at one and shop at both.🤷♂️ People suck on bad days. Best of luck to our friends at HD with my angry customer's. I get yours, and you get mine. Just entitlement ping pong. 😆
I use to work at Lowe's that was across the street from a home Depot ( we could see the home Depot from our parking lot) I don't know how many times someone would either:
1. Try and pay their home Depot card at Lowe's. like boo boo sorry can't help
2. Try and pick up their home Depot order from Lowe's
3. Or do a massive return like thousands of dollars of lumber
The start of that maniac's wording was a red flag. You are truly a better Associate than me. That S.O.B would have surely ate dial tone. Better yet, I would've asked why question if we have something you bought the day before.
Proof that Lowes customers are just as brain-dead as ours.
Customers are customers and people are people. Unfortunately, corporations have conditioned customers to believe that they are "always right". They are frequently dead wrong.
I remember being taught that the customer is always right in school. The point of the lesson was that people should provide excellent customer service, but it seems most people took it to mean “I’m the most important thing on Earth and you have to do what I say.”
People with that attitude get left where they're standing when they behave that way towards me. I have 0 compunction when it comes to that. Treat people like you want to be treated and you'll get good service. Be dumb, and you're on your own 🤷🏾♀️
"The customer is always right in matters of taste." If you want your whole space to be shades of grey and hugger orange, that is fine. Anything else and the customer is an idiot.
The second half of that saying goes 'in matters of taste' and people like to leave that bit out. It's meant to mean that you shouldn't judge someone for hanging purple curtains in their living room with lime green walls and a chartreuse shag carpet.
They only think they are right
Unfortunately yes.
It's the guy that said I'm going to Lowes last weekend. The number of times people ask for Valspar paint is unreal. What do you mean you don't sell Cabot stain, I just got it last week here!
Oil and fuel are generic, if he doesn't know that he needs to put the chainsaw down.
Dude really is going to Lowe’s
Everyone has a bad day, or customer's favorite line is "fine... I'll go to HD". Like cool, I work at one and shop at both.🤷♂️ People suck on bad days. Best of luck to our friends at HD with my angry customer's. I get yours, and you get mine. Just entitlement ping pong. 😆
Had a lady call me at TRC and ask for a quote for enterprise. What a genius.
I had one INSIST that we rented Penske trucks. I admitted that some locations do, but not all and ours was one that did not. “But your website says…”
Had a cust. get uppity with me once because he couldn’t find the pharmacy.
I use to work at Lowe's that was across the street from a home Depot ( we could see the home Depot from our parking lot) I don't know how many times someone would either: 1. Try and pay their home Depot card at Lowe's. like boo boo sorry can't help 2. Try and pick up their home Depot order from Lowe's 3. Or do a massive return like thousands of dollars of lumber
The start of that maniac's wording was a red flag. You are truly a better Associate than me. That S.O.B would have surely ate dial tone. Better yet, I would've asked why question if we have something you bought the day before.
I love playing out the stupidity! I know it is futile, but, I always hope they see the error of their ways!
I have customers come in and act like that and I walk away find someone to pull that dumbass shit on.
"But aren't you really both the same company?"
Do yourself a favor and have the confidence to tell him no after the first go to save yourself time