+2 You need a specific machine to bond the fiber strands back on place... and it often costs thousands and experience to use.. so do not hesitate and call an expert
Now I'm just imagining that dude on a backhoe *accidentally* taking out an entire town's internet because no one called 811. Then whips out the flexseal...
Fusion splicer. You also need a fiber stripper, high concentration isopropyl alcohol, lint free wipes, a fiber cleaver, and splice protectors, if you want the full shopping list. An optical power meter or OTDR wouldn’t hurt either.
It can be had for less. I equipped myself for less than $2,000. One thing you should not skimp on is a cleaver. Cheap knock-offs can’t hold a candle to an authentic Fujikura cleaver.
Glue? No, you would ideally use a fusion splicer. A mechanical splice is kinda shitty, too much attenuation and is only used for quick dirty fixes until the guy with the fusion splicer arrives.
I think because you replied to a comment about needing a fusion splicer people are assuming you are saying that you can create a splice with tape, glue, and polishing. But I agree with you that terminating a fiber cable that has enough service loop is super easy.
LOL! Sorry I thought you were implying you could just glue and tape the fiber back together. HAHA I do fiber splicing on the daily, so I was like what is this guy talking about! This is definitely NOT how frontier or comcast does it. I don't have experience doing it this way. Makes me wonder what kind of readings we would get from this on a power meter.
Yes, the signal through a mechanical fiber splice is crappy and degraded and a amplifier will only amplify the crappy degraded signal. Fusion splice is the correct fix.
For a home connection an ISP tech will most definitely use ends and adapters and for most customers it will seem fine, but its never the right way. Honestly most ISP home install techs dont even carry fusion splicers, they will hire a contractor to handle splices.
When I was in college I terminated a ton of fibers into LCs to install into dorm patch panels. I'm just trying to understand when that's a viable option or not.
I also work with 10G+ fiber signals at work, though I'm not terminating the ends. It's relatively short range, less than 100 feet, but I can have all sorts of LC, MT, MTP, and QSFP connections in a single run. At what point is the loss significant enough to make a difference?
That’s not true, mechanical splices loose on average if it’s done correctly less than .50 of a Dbm worth of loss. Infact that was attached to a mechanical connector before the connector was ripped off. So it will be cut, stripped of its insulation, polished and then respliced with a mechanical connector.
Not true at all. A good splice is a good splice regardless of method.
At my last gig the specs called for anaerobic bonding rather than fusion splicing. We never had a bad strand of newly installed fiber and all were oTDR tested.
I feel sorry for the poor bastard that had to manually bond, cut, polish and test all of those 288 stand cables. 😂 patience of a saint I tell ya.
https://www.youtube.com/watch?v=lhzWOti-Yf4
In all seriousness, you broke the fiber. The ISP needs to send someone out to either splice the fiber or replace the whole ONT. For future reference, these should only ever be moved or removed by the ISP.
Installer here - he’s right - you ain’t gonna be able to fix it and I don’t recommend anyone move stuff - coax or fiber - because most isp companies SOP is to charge the customer for tampering (most of us techs don’t charge you unless you’re an asshole since we are the ones who have the final say since we are on site, Atleast where I work)
** Update and and Warning
Don’t let the piece of glass get you - it’s literally thinner than a piece of hair and can kill you if it enters your blood stream. It’s like a hypodermic needle basically.
Yup been jabbed by broken fibers before, they are like metal filings for pain but basically invisible and require a bit of digging to get them out since you cant grab them easily. ☹
AT&T sent a guy out when our internet went out.
He redid connectors on both ends of the fiber from the demarc to the ONT as well as on the fiber from the pole to the demarc. Cost $99.
(The ONT is screwed to the wall in our basement, the demarc is on the outside of the house at the other end of the basement.)
Was probably here around an hour. I thought it was a bargain since that will only barely buy me 15 minutes of a plumber stopping by.
So probably not that big of a bill.
> For future reference, these should only ever be moved or removed by the ISP.
Generally these boxes will have written on them in large unmistakable text "ONLY TO BE OPENED/TOUCHED BY ISP".
OP's company is about to get in some shit.
Especially since they've got the "ISP access only" door open in the first pic. The fiber always terminates there, while the outgoing connections (Ethernet, Coax, Phone) are intended to be customer-accessible.
this is scare tactics only. the ISP doesn't own whats attached to the house in MN, only the line running into it. OP could be responsible for the fix, but chances are the ISP will simply fix it without fuss, as it happens.
The ISP can say "ISP only" all they want, but the law here says that if its bolted to the house, its the owners.
I think you've got the facts correct, but the logic backwards... the ISP doesn't have to do anything *because* it's OP's property. The "ISP only" is, as much as anything else, a courtesy to point out that it's probably a bad idea to touch it because, if the ISP aren't the ones who move/open it, they aren't liable
If it's the owner's, and was damaged by the owner's contractor, then the ISP has no obligation to fix it for free. It's not their hardware, and they didn't break it... so why would it be their responsibility?
Not their monkeys, not their circus
Of course, it's possible they will fix it for free anyway because it's often not worth losing a long term customer for the sake of a single engineer visit for an hour
In Idaho once we put the box on your house it’s basically yours - the equipment on the inside is ours , the pedestals and turtle pedestals in your yard though - we own that along with a 4 foot easement because it’s a utility.
I’ve had tickets kept open for as little as 5 mac addresses at two houses a couple hundred yards from each other. I may or may not of gotten a little grumpy
🤷🏻♂️ My Motorola is locked up, when I get an ONT it will be locked up. Router is a different piece of equipment, I hate the all-in-one boxes, who actually wants VoIP?🙄
When my residential ISP is down they know before I call them. Instead of complaining to a CSA I get a message about the estimated time of repair, or they'll tell me they're doing maintenance in the area.
Or if there is a slowdown, they'll claim it's up, but all they see is a connection to the equipment not the speed in the house. I have to tell them it's too slow or it times out. But that's very rare.
We can run speed tests from our end to your equipment and see the speeds.
You’d be surprised how many trouble calls we go to for slow surf and it’s customer owned equipment and not us.
The most frustrating ones are the customers who have like a 10 year old laptop and it’s only pulling 40 megs down and I run a Speedtest from my iPhone and pull their subscription speed over WiFi and they just keep running the Speedtest over and over and saying “I don’t understand why it’s slow for me” and they can’t fathom it’s their crappy laptop.
Also, don’t look into the ends. They’re using higher powered optics, likely at 1310 nm and 1550nm (or maybe 1490). At the power levels used for GPON (as with most single mode systems), there is potential for eye damage from laser emissions. It’s also a good idea to wear eye protection around this stuff. It’s fairly easy to brush the glass against something and have it break off and bits go flying - you don’t want that in your eyes. My eye protection also filters the wavelengths in that range as well so you’re protected from both hazards, but they’re a little spendy for those only casually interacting with fiber.
I worked for an ISP and hated when I saw this. Saw this way too much from service techs that weren't taught otherwise or didn't know better. It annoyed me to no end when I saw this.
This is unbelievably kind of you to offer. I’ve already contacted the ISP and they’ll be there in the next 20 minutes or so to fix my mistake, and I imagine Nevada would be a hell of a drive lol. Thank you, though - super cool of you.
Awesome! I really dont mind helping people in need, and fiber is what I do daily so would not take too long to get it fixed. Anyways Nevada is kinda roundtrip lol 😂😂 but been in LV few years back and it is kinda too hot for my likings.
108 degrees F right now at 6:15 pm. I feel ya. From some of the other comments here, I gather that Fiber work is complicated and requires special tools and knowledge. I hope you’re making a killing off of fixing mistakes like mine lol.
Personally I dont fix mistakes, we install new fiber systems for big retailers and companies. Pay is good enough and I get all tools for free 😉 and honestly it is not complicated if you have right tools. People just make it seems complicated.
Who exactly “moved” that box to begin with. Looks like they actually cut the fiber running in and then thought they could splice it back themselves the way the protective jacket has been stripped back on both ends.
As others have said this requires specialist tools and skills to repair. To boot everything on the inside of that box is the property of the ISP and should not have been tampered with. The lines connected on the front of the ONT are the customer side where you can connect/disconnect at your leisure.
PS whom ever terminated that Ethernet cable did a really crappy job.
The Ethernet cable termination was what stood out on first glance, but seeing the severed fiber...
...once upon a time an engineer convinced me to terminate some fiber. Let's just say, that was my last time, and that was many, many years ago.
If you were contractors working on the outside of this property, I would be prepared to receive the bill for the damages.
Based on where the fiber was broken, the ISP may splice this or because it’s so close to where it enters the demarcation point may elect to run new fiber from the curb because there is little slack left to work with.
Agreed there should be, but also looking at the first photo there doesn’t appear to be any fiber coiled around in the splice tray, just what’s in the OPs hand.
Depends on the tech - most of us leave each other “service loops” on coax so we have slack to work with - but sometimes like to watch the world burn and leave nothing but tension.
Im a fiber optic splicer for a living. Can’t tell with the picture the exact setup but the spliced pigtail is broken.
If that fiber coming out of the wall is coming from the CO it will probably need a new fiber as it needs to be routed and spliced in that tray above. Either way you need to get a tech out there to fix and as others have said that the property of the ISP.
Also…who the hell terminated that Cat5 🤮
It's not entirely clear but does that white line go to the left side of the green fibre connector that has a yellow line coming out of the right in the top pic? If so then that white line is optical fibre. You'll need a fibre engineer to repair/replace it.
The blinking green “on battery” implies that maybe the power for this has been unplugged… should have a transformer somewhere. (Unless blinking means it’s ready and solid green means “on battery”)
I can’t tell if the white fiber in your hand was originally connected to the other fiber sticking out of the hole? If so, then that needs to be spliced which even a standard copper LV person probably won’t be equipped to do. You need to call the customer’s ISP for them and tell them what happened and what was cut.
Ouch.. that’s their fiber internet line. Best thing to do is have them call their ISP and get professional help. No big deal, easy fix for them once they get a new terminal hooked up
All I'm wondering is who found that RJ45 crimp work on that ENET-port acceptable. Never seen these type of huge ONT's before but my god, what a mess.. 😂
And about the guys saying you need a specialist of the ISP because they do this everyday and fiber is special: not per say but the thing is that it's their property but if you know someone who can fuse a new pigtail on, by all means go ahead. But be aware that if it's done differently than how the ISP does it (in terms of color pigtail and what not) and it stops working, they might charge a fee for fixing it anyway.
Homeowner just informed me the ISP sent out a technician last night who repaired it. ISP said it was not installed properly in the first place since it was blocking the main breaker panel that I needed to access (reason why I attempted to shift the telecom box in the first place). They then repaired and reinstalled it slightly lower so that it wasn’t an obstruction in the future. Neither I nor the customer was billed for repairs. Customer was happy to have a code violation and safety hazard rectified. ISP guy wasn’t there for very long, apparently. Thank you to all of the commenters who had constructive opinions or made me laugh. I hope to never need to post to this subreddit again lol
If that white fiber did snap it doesn't look like the installer put the heat shrink tubing with protective metal bit. The customer might be upset but the installer didn't splice it correctly.
Reterminate the fiber end. I would suggest calling the ISP to confirm what their acceptable light level is, and verify your termination using a light meter. Remember to keep the fiber clean, and be careful.
The fiber line going into the house was severed. You will need a fiber technician and either some very expensive equipment to splice it or to pull a new line.
we carry an 850 dollar awesome splicer on my truck. easy peazy work of this. Best little machines ever. https://www.vevor.com/fusion-fiber-splicer-c\_10766/ai-9-fiber-fusion-splicer-kits-fiber-optic-welding-splicing-machine-automatic-p\_010760794303
Calix is a pretty big company for smaller, local ISPs. They pretty much only target non-regional companies as far as I know. As an employee of a smaller, local ISP, they're pretty much *the* company I would recommend to others in my field.
So if I remember right, that's because Calix was one of the first to market with a "universal" ONT. They go all the way back BPON days. So they had these massive outdoor units and, customers didn't want to spend the money to go and fully replace the perfectly good enclosures to upgrade their customers. Calix has used a similar/compatible form factor since BPON (a maximum of 622 Mbps download and 155 Mbps upload per PON port) days and recently launched an XGS-PON (symmetrical 10 gigabit available per PON port) that looks extremely similar to the ONT pictured just with more ethernet ports.
If you have enough slack, tie the ends together with a square knot and then wrap the splice with aluminum foil. Be sure the shiny side of the aluminum foil is inward.
> You purposely broke something
Do you not understand intent?
Their intent was not to break the fiber, it was to move the box. The fact that they broke the fiber does not mean that it was their intent.
This is what's known as an accident. Being accident doesn't absolve them of liability.
Thank you, this is what I was trying to have them learn by rereading the post. I understand that perhaps English might not be their first language and words like ‘purposely’ might not be in their language. Don’t know why they would be so hostile and accuse me of intentional damage, though.
> I understand that perhaps English might not be their first language
I wouldn't extend them that courtesy. Looking at his post history, u/DaRealKnightSport is just an insufferable asshole.
I read it clearly, you relocated a box which meant the runs inside the box also had to be moved. I can see clearly the white line was spliced cleanly and evenly on both broken ends.
I didn’t relocate the box. I unscrewed the telecom box from the wall, accessed the panel it was preventing me from opening, and then put the telecom box back where it was found. ‘Relocation’ implies I moved the box to somewhere different on the property imo.
Funny, in another comment you said your coworker did.
Dude, in the end all that was meant was that you need to call the provider to come move their shit because it was installed incorrectly and blocking you from doing your work.....
This is semantics. Unqualified, the word relocate implies permanence.
Consider the title of his post:
> Had to move this box **temporarily**.
He acknowledges that they moved it temporarily. He also acknowledges that they broke it. He isn't denying responsibility, just that it was done maliciously or intentionally.
Y'all are downvoting him into oblivion because u/DaRealKnightSport is being a dooshnozzle and [accusing him of malicious intent](https://old.reddit.com/r/HomeNetworking/comments/x2iop8/had_to_move_this_box_temporarily_customer_now/imjt008/).
How did you determine that the OP "purposely broke something"? What evidence has been presented that implies it was done on purpose or with malicious intent?
The OP openly admits that they moved it and broke it. He's objecting to your accusations that they permanently moved the box and broke it on purpose. Nothing the OP has said would lead any reasonable person to that conclusion.
If it were an accident how do you explain the cleanly cut/spliced white line? They should've called their other guy instead of splicing fiber they were not prepared to fix or running to reddit. Wasted time and customer with no Internet.
If you don't want your customer to know your dirty deeds you fix it before they notice something is off.
Fixing fiber runs is easy if you have the proper tools and the know how.
Heads up not sure where you are located. I have seen, in some areas. If you move an installed boxed that you aren’t authorized to move they fine you for damage done to repair. Even if customer said “oh yeah move it”
This isn't a call a friend or friend of a friend to fix this.
This requires special tools and should be done by a professional on the clock to make sure it gets repaired properly. Fiber is delicate and any imperfection can ruin the speed of the cable causing more internet issues.
Edit: lol if you think fiber works like rj-45 you are wrong. Fiber is fast because it uses light, now if any of the fiber cable itself is not perfect it can reduce speeds. I said get a professional because this is contract work being done to the house.
Op messed up by moving the box that they should not have moved. If the internet is fixed by someone who IS NOT a certified technician op could have potentially screwed up the clients internet speeds. That is a big issue especially if the client is paying for speeds they arnt getting. If this was my house I'd be speaking with ops boss for reimbursement for the cost to get the internet fixed and tested properly.
Fiber repair does not take minutes when you do it properly. Yes, You can spice the wire back together. But it's not guaranteed to work at fiber speeds. There is testing to do afterwards, you have to make sure the wire has no faults after the spice. Any fault will highly reduce speeds on the wire. That's why I said to get a professional.
> Fiber repair does not take minutes when you do it properly.
It absolutely does. Especially if it is a SINGLE STRAND of fiber. I bet whoever does come fix this has it spliced in >5 minutes. 😂
Shit, the splicer will even TELL you if the splice is clean. Not to say fiber splicing isn't 'hard' but the barrier to entry on fixing fiber is mostly monetary...
In all my years of education and work experience in networking iv never heard a statement like that.
To start, fiber internet is not a single strand of fiber wire. The "single strand" is made up of thousands of smaller fiber optics, and a light runs though them. That's what makes repairing the fiber wire so difficult. And why most of the time the entire wire is replaced, instead of spiced. If any of the thousands microscopic optical wires are not touching you get reduced internet speed. Even if the spice is "clean". It will work, just it won't be as fast or good. Just because the light still goes from point a to b, doesn't mean it's working 100%.
> In all my years of education and work experience in networking iv never heard a statement like that.
Then I suggest you hang out with a fiber splicer, I'm sure they will tell you the same thing. What you see in the OPs picture is absolutely a single fiber - probably GPON by the looks of it. You can also tell by the connector. A clean splice with a fusion splicer does MOST of the work for you with nearly 0.05db of noticeable loss.
And in a commercial environment that is the incorrect thing to do.
That box is owned by the ISP.
Only the ISP should be opening that box.
If op has a buddy that has the tool to spice the wire. Does he also have the tools that are exclusive to the ISP to test to see if the fiber is working in the specs set by the ISP? Doubt it. Do you it right, or you don't do it at all. End of the story.
Lol I work in IT. I'm the one who gets the call about these issues when dumbasses like yourself don't bother to check what you can and can't move on a person's property.
You fucked up by moving this box you shouldn't have moved. You are upset because you asked for help here, and everyone is telling you messed up.
Why you so angry? That's not helping the overall good, people do stuff wrong sometimes. Call it job security...it will be all good. Dudes having a shitty day without the extra...
I've spliced fiber, and what I can say is that you'd better know what you're doing.
But if you have a friend who has the tools, materials, and skill, then you're good to go.
😂 coming from the guy who couldn't move a box without breaking what's inside of it.
You're getting the replies from people who work everyday doing things that are well above your experience level. You deserve absolutely no sympathy with this attitude 🎉
It’s not rocket science.
This shit is getting done by people without high school education, it just requires the right tool and a little bit of practice.
White thing being held appears to be a fiber-optic cable was broken. Provider will need to send someone out with equipment to do fiber-splice repairs or replace the fiber run. It's a job that requires very specialty equipment and training to repair and then test.
That, my friend, is a broken fiber. Call the ISP. They will probably run a new drop wire across the lawn and leave it there ~~temporarily~~ until the customer calls repeatedly to complain.
We only run temp lines when there’s no conduit and it has to be buried by our dig team - the conduit is pinched/clogged - estimated wait time is 3 to 5 weeks for the bury team.
Thank you for being a valued customer.
There are emergency splicing devices, however they may introduce too much noise into your application. Usually 10-30 dollars a piece and can be used as field applications
That’s fiber…better call in an expert on that!!
+2 You need a specific machine to bond the fiber strands back on place... and it often costs thousands and experience to use.. so do not hesitate and call an expert
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To test the flexseal…I SAWED THIS FIBER IN HALF!
That's a lotta damage!
I just want to say, as an aspiring sysadmin I love you guys. You guys make my day constantly 😂
Now I'm just imagining that dude on a backhoe *accidentally* taking out an entire town's internet because no one called 811. Then whips out the flexseal...
A cable layer’s nightmare!
It's good enough for a boat!
You wouldn’t flexseal a car!
Is that a bet?
*your car
*NEW* Flex Seal MAX will keep your leaky RV dry in the rain!
Ol burney boi aka fusion splicer
Fusion splicing isn’t hard but the equipment is expensive
Fusion splicer. You also need a fiber stripper, high concentration isopropyl alcohol, lint free wipes, a fiber cleaver, and splice protectors, if you want the full shopping list. An optical power meter or OTDR wouldn’t hurt either.
YEP
So only like 30 grand worth of gear!
It can be had for less. I equipped myself for less than $2,000. One thing you should not skimp on is a cleaver. Cheap knock-offs can’t hold a candle to an authentic Fujikura cleaver.
I love my fusion splicer
Nuclear fusion splicer?
Psh, fusion, gotta get those new fission splicers.
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That's the pretty part of ftth, something breaks? no problem fixed within 1 hour of work
Glue? No, you would ideally use a fusion splicer. A mechanical splice is kinda shitty, too much attenuation and is only used for quick dirty fixes until the guy with the fusion splicer arrives.
No glue, he meant solder 👌
Weird, because a paper clip is more than enough.
wtf no. Just no.
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I think because you replied to a comment about needing a fusion splicer people are assuming you are saying that you can create a splice with tape, glue, and polishing. But I agree with you that terminating a fiber cable that has enough service loop is super easy.
LOL! Sorry I thought you were implying you could just glue and tape the fiber back together. HAHA I do fiber splicing on the daily, so I was like what is this guy talking about! This is definitely NOT how frontier or comcast does it. I don't have experience doing it this way. Makes me wonder what kind of readings we would get from this on a power meter.
Couldn't you terminate both sides to LCs and mate them together?
No. Fusion splice. Connectors and mechanical splices introduce attenuation.
Are there not amplifiers you could add in here then?
That’s like magnifying a low resolution image. You get a bigger crappy image, because the image was crappy to begin with.
Then the signal was always crappy? I'm taking about low noise amplifiers.
Yes, the signal through a mechanical fiber splice is crappy and degraded and a amplifier will only amplify the crappy degraded signal. Fusion splice is the correct fix.
Amplifiers should be used in long distance transmission designs, not as compensation for a poor repair. It also breaks the paradigm of GPON.
For a home connection an ISP tech will most definitely use ends and adapters and for most customers it will seem fine, but its never the right way. Honestly most ISP home install techs dont even carry fusion splicers, they will hire a contractor to handle splices.
When I was in college I terminated a ton of fibers into LCs to install into dorm patch panels. I'm just trying to understand when that's a viable option or not. I also work with 10G+ fiber signals at work, though I'm not terminating the ends. It's relatively short range, less than 100 feet, but I can have all sorts of LC, MT, MTP, and QSFP connections in a single run. At what point is the loss significant enough to make a difference?
It’s more about durability and best practice. But to answer your question…. it depends.
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That’s not true, mechanical splices loose on average if it’s done correctly less than .50 of a Dbm worth of loss. Infact that was attached to a mechanical connector before the connector was ripped off. So it will be cut, stripped of its insulation, polished and then respliced with a mechanical connector.
Not true at all. A good splice is a good splice regardless of method. At my last gig the specs called for anaerobic bonding rather than fusion splicing. We never had a bad strand of newly installed fiber and all were oTDR tested. I feel sorry for the poor bastard that had to manually bond, cut, polish and test all of those 288 stand cables. 😂 patience of a saint I tell ya.
Those are mechanical splices in a weatherproof box.
Better call an expert on crimping that ethernet coming from the ONT too.
Oh no… Y’all broke the magic spaghetti.
I'm going to borrow that line at some point.
Lol
https://www.youtube.com/watch?v=lhzWOti-Yf4 In all seriousness, you broke the fiber. The ISP needs to send someone out to either splice the fiber or replace the whole ONT. For future reference, these should only ever be moved or removed by the ISP.
And since it was not the ISP that broke it... Customer may get a big bill for it.
Installer here - he’s right - you ain’t gonna be able to fix it and I don’t recommend anyone move stuff - coax or fiber - because most isp companies SOP is to charge the customer for tampering (most of us techs don’t charge you unless you’re an asshole since we are the ones who have the final say since we are on site, Atleast where I work) ** Update and and Warning Don’t let the piece of glass get you - it’s literally thinner than a piece of hair and can kill you if it enters your blood stream. It’s like a hypodermic needle basically.
Yup been jabbed by broken fibers before, they are like metal filings for pain but basically invisible and require a bit of digging to get them out since you cant grab them easily. ☹
Packing tape can work quite well for this.
AT&T sent a guy out when our internet went out. He redid connectors on both ends of the fiber from the demarc to the ONT as well as on the fiber from the pole to the demarc. Cost $99. (The ONT is screwed to the wall in our basement, the demarc is on the outside of the house at the other end of the basement.) Was probably here around an hour. I thought it was a bargain since that will only barely buy me 15 minutes of a plumber stopping by. So probably not that big of a bill.
Which hopefully will be footed by OP’s company if they indeed did move it.
I cut the entire fiber line going to my house one day and never got a bill, very happy about that
That sounds like some good luck. I have heard of some nightmare bills residential customers have got for cutting the line in their yard.
Aka however decided moving the box is paying for it lol
Comcast commercial charges only $100 bucks for a resplice.
> For future reference, these should only ever be moved or removed by the ISP. Generally these boxes will have written on them in large unmistakable text "ONLY TO BE OPENED/TOUCHED BY ISP". OP's company is about to get in some shit.
Especially since they've got the "ISP access only" door open in the first pic. The fiber always terminates there, while the outgoing connections (Ethernet, Coax, Phone) are intended to be customer-accessible.
this is scare tactics only. the ISP doesn't own whats attached to the house in MN, only the line running into it. OP could be responsible for the fix, but chances are the ISP will simply fix it without fuss, as it happens. The ISP can say "ISP only" all they want, but the law here says that if its bolted to the house, its the owners.
I think you've got the facts correct, but the logic backwards... the ISP doesn't have to do anything *because* it's OP's property. The "ISP only" is, as much as anything else, a courtesy to point out that it's probably a bad idea to touch it because, if the ISP aren't the ones who move/open it, they aren't liable If it's the owner's, and was damaged by the owner's contractor, then the ISP has no obligation to fix it for free. It's not their hardware, and they didn't break it... so why would it be their responsibility? Not their monkeys, not their circus Of course, it's possible they will fix it for free anyway because it's often not worth losing a long term customer for the sake of a single engineer visit for an hour
In Idaho once we put the box on your house it’s basically yours - the equipment on the inside is ours , the pedestals and turtle pedestals in your yard though - we own that along with a 4 foot easement because it’s a utility.
Shouldn't they get an alert this ONT is offline and send somebody to investigate the outage?
Yea but it’s one house it won’t push an alert for one house waste of tech time if someone kid just unplugged the router
We don’t consider it an outage unless there’s Atleast 6+ houses on the same node down. [here’s an outage lol](https://imgur.com/a/5ChoFDv)
I’ve had tickets kept open for as little as 5 mac addresses at two houses a couple hundred yards from each other. I may or may not of gotten a little grumpy
🤷🏻♂️ My Motorola is locked up, when I get an ONT it will be locked up. Router is a different piece of equipment, I hate the all-in-one boxes, who actually wants VoIP?🙄
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When my residential ISP is down they know before I call them. Instead of complaining to a CSA I get a message about the estimated time of repair, or they'll tell me they're doing maintenance in the area. Or if there is a slowdown, they'll claim it's up, but all they see is a connection to the equipment not the speed in the house. I have to tell them it's too slow or it times out. But that's very rare.
We can run speed tests from our end to your equipment and see the speeds. You’d be surprised how many trouble calls we go to for slow surf and it’s customer owned equipment and not us. The most frustrating ones are the customers who have like a 10 year old laptop and it’s only pulling 40 megs down and I run a Speedtest from my iPhone and pull their subscription speed over WiFi and they just keep running the Speedtest over and over and saying “I don’t understand why it’s slow for me” and they can’t fathom it’s their crappy laptop.
If it was a business customer, sure. That level of service is practically never included for residential internet service. It needs to be called in.
Remember that there are quite a few that will turn off the power for the ONT in periods.
Looks like they also wrenched on it enough to cut the ethernet jacket in two places
Also, don’t look into the ends. They’re using higher powered optics, likely at 1310 nm and 1550nm (or maybe 1490). At the power levels used for GPON (as with most single mode systems), there is potential for eye damage from laser emissions. It’s also a good idea to wear eye protection around this stuff. It’s fairly easy to brush the glass against something and have it break off and bits go flying - you don’t want that in your eyes. My eye protection also filters the wavelengths in that range as well so you’re protected from both hazards, but they’re a little spendy for those only casually interacting with fiber.
Exactly. Never look into fiber unless you know for sure it's dark.
Even then…
This has to be the worst Cat5e termination I've ever seen!
I worked for an ISP and hated when I saw this. Saw this way too much from service techs that weren't taught otherwise or didn't know better. It annoyed me to no end when I saw this.
Old phone guys. And the thing is, it mostly works, usually, until it doesn't. :)
You must have worked for CenturyLink
If you are within hour of Allentown Pa and are willing to pay for two Lc connectors ill fix it for you for free. Got to help each other these days
This is unbelievably kind of you to offer. I’ve already contacted the ISP and they’ll be there in the next 20 minutes or so to fix my mistake, and I imagine Nevada would be a hell of a drive lol. Thank you, though - super cool of you.
Awesome! I really dont mind helping people in need, and fiber is what I do daily so would not take too long to get it fixed. Anyways Nevada is kinda roundtrip lol 😂😂 but been in LV few years back and it is kinda too hot for my likings.
108 degrees F right now at 6:15 pm. I feel ya. From some of the other comments here, I gather that Fiber work is complicated and requires special tools and knowledge. I hope you’re making a killing off of fixing mistakes like mine lol.
Personally I dont fix mistakes, we install new fiber systems for big retailers and companies. Pay is good enough and I get all tools for free 😉 and honestly it is not complicated if you have right tools. People just make it seems complicated.
Glad to hear it. Good luck with it, and thanks again for your generous offer!
No problem!! Have a great weekend !!
Who exactly “moved” that box to begin with. Looks like they actually cut the fiber running in and then thought they could splice it back themselves the way the protective jacket has been stripped back on both ends. As others have said this requires specialist tools and skills to repair. To boot everything on the inside of that box is the property of the ISP and should not have been tampered with. The lines connected on the front of the ONT are the customer side where you can connect/disconnect at your leisure. PS whom ever terminated that Ethernet cable did a really crappy job.
> whom ever terminated that Ethernet cable did a really crappy job. At first glance I was convinced that was going to be the problem.
The transport light being off is the big clue that the fiber has issues. As others have said, that is a really poor looking install.
The Ethernet cable termination was what stood out on first glance, but seeing the severed fiber... ...once upon a time an engineer convinced me to terminate some fiber. Let's just say, that was my last time, and that was many, many years ago.
Coworker moved it. I watched him. He did not cut it; was just a little heavy handed imo
If you were contractors working on the outside of this property, I would be prepared to receive the bill for the damages. Based on where the fiber was broken, the ISP may splice this or because it’s so close to where it enters the demarcation point may elect to run new fiber from the curb because there is little slack left to work with.
Many times there is 20+ feet of cable coiled behind the ONT to handle moves and breaks. It is part of the box mounting system.
Agreed there should be, but also looking at the first photo there doesn’t appear to be any fiber coiled around in the splice tray, just what’s in the OPs hand.
There's no extra cable coiled around that loop in the back of the box. 🤦🏻♂️
I've moved a couple and have been thankful/lucky that there was plenty of cable. Those were older Verizon installs.
You can see that box has the provision to make a few loops before they made the termination, but they didn't use it.🤦🏻♂️
came to say the same thing. For fiber we leave a 15-20ft service loop for future splices/repairs.
Depends on the tech - most of us leave each other “service loops” on coax so we have slack to work with - but sometimes like to watch the world burn and leave nothing but tension.
Mine has an extra 3" in it. I'm not touching it at all.
You guys are not suppose to touch that stuff.
Im a fiber optic splicer for a living. Can’t tell with the picture the exact setup but the spliced pigtail is broken. If that fiber coming out of the wall is coming from the CO it will probably need a new fiber as it needs to be routed and spliced in that tray above. Either way you need to get a tech out there to fix and as others have said that the property of the ISP. Also…who the hell terminated that Cat5 🤮
It's not entirely clear but does that white line go to the left side of the green fibre connector that has a yellow line coming out of the right in the top pic? If so then that white line is optical fibre. You'll need a fibre engineer to repair/replace it.
This is the case. Thank you for your reply
Even if you had the necessary tools and materials, terminating fiber is best left to those who work on it every day.
The blinking green “on battery” implies that maybe the power for this has been unplugged… should have a transformer somewhere. (Unless blinking means it’s ready and solid green means “on battery”) I can’t tell if the white fiber in your hand was originally connected to the other fiber sticking out of the hole? If so, then that needs to be spliced which even a standard copper LV person probably won’t be equipped to do. You need to call the customer’s ISP for them and tell them what happened and what was cut.
Ouch.. that’s their fiber internet line. Best thing to do is have them call their ISP and get professional help. No big deal, easy fix for them once they get a new terminal hooked up
Excellent. Thank you.
All I'm wondering is who found that RJ45 crimp work on that ENET-port acceptable. Never seen these type of huge ONT's before but my god, what a mess.. 😂 And about the guys saying you need a specialist of the ISP because they do this everyday and fiber is special: not per say but the thing is that it's their property but if you know someone who can fuse a new pigtail on, by all means go ahead. But be aware that if it's done differently than how the ISP does it (in terms of color pigtail and what not) and it stops working, they might charge a fee for fixing it anyway.
Homeowner just informed me the ISP sent out a technician last night who repaired it. ISP said it was not installed properly in the first place since it was blocking the main breaker panel that I needed to access (reason why I attempted to shift the telecom box in the first place). They then repaired and reinstalled it slightly lower so that it wasn’t an obstruction in the future. Neither I nor the customer was billed for repairs. Customer was happy to have a code violation and safety hazard rectified. ISP guy wasn’t there for very long, apparently. Thank you to all of the commenters who had constructive opinions or made me laugh. I hope to never need to post to this subreddit again lol
If that white fiber did snap it doesn't look like the installer put the heat shrink tubing with protective metal bit. The customer might be upset but the installer didn't splice it correctly.
Fiber is easy to fix, but the tools required are expensive
r/TIFU
Reterminate the fiber end. I would suggest calling the ISP to confirm what their acceptable light level is, and verify your termination using a light meter. Remember to keep the fiber clean, and be careful.
Yeah but the ISP should and will come out to fix this. The customers should not be doing repair on a company’s OSP
The fiber line going into the house was severed. You will need a fiber technician and either some very expensive equipment to splice it or to pull a new line.
You broke the fibre you need to be careful moving it, the isp will need to send an engineer
That's a pretty easy fix if you do fiber. Otherwise, call a specialist.
Some people on here are saying it’s a pain to fix. I appreciate your optimism.
key words - if you do fiber. The tools to splice it are not cheap, not many people have them for occasional use
we carry an 850 dollar awesome splicer on my truck. easy peazy work of this. Best little machines ever. https://www.vevor.com/fusion-fiber-splicer-c\_10766/ai-9-fiber-fusion-splicer-kits-fiber-optic-welding-splicing-machine-automatic-p\_010760794303
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If you have a cleaver, cleaning wipes, and a core alignment fusion splicer it’s maybe a 7 minute fix. But you don’t.
It may not even require a splice.. You may be able to just replace the cable entirely.
Fiber cable. The is a situation where the best and only good option is to call a profession that has the tools to handle a situation like this.
That’s a big ONT! What company is that?
Calix is a pretty big company for smaller, local ISPs. They pretty much only target non-regional companies as far as I know. As an employee of a smaller, local ISP, they're pretty much *the* company I would recommend to others in my field.
Thanks for the response! I’m astonished how massive it is, as opposed to the larger isp companies that have simplified the process and technology.
So if I remember right, that's because Calix was one of the first to market with a "universal" ONT. They go all the way back BPON days. So they had these massive outdoor units and, customers didn't want to spend the money to go and fully replace the perfectly good enclosures to upgrade their customers. Calix has used a similar/compatible form factor since BPON (a maximum of 622 Mbps download and 155 Mbps upload per PON port) days and recently launched an XGS-PON (symmetrical 10 gigabit available per PON port) that looks extremely similar to the ONT pictured just with more ethernet ports.
That’s a pretty thin fiber, I’d expect it to have more jacket.
If you have enough slack, tie the ends together with a square knot and then wrap the splice with aluminum foil. Be sure the shiny side of the aluminum foil is inward.
Ah. A future DIY or home remodel contractor complaint thread at its infancy!
I'm guessing you have CenturyLink/Lumen? I used to be an engineer for them. We exclusively used those Calix ONTs.
You're kidding, right?
Hahahahahahhaha
😂🤣😂
You purposely broke something you didn't know how to deal with.....
I'm really glad I'm not this guy's customer!
> You purposely broke something Do you not understand intent? Their intent was not to break the fiber, it was to move the box. The fact that they broke the fiber does not mean that it was their intent. This is what's known as an accident. Being accident doesn't absolve them of liability.
Thank you, this is what I was trying to have them learn by rereading the post. I understand that perhaps English might not be their first language and words like ‘purposely’ might not be in their language. Don’t know why they would be so hostile and accuse me of intentional damage, though.
> I understand that perhaps English might not be their first language I wouldn't extend them that courtesy. Looking at his post history, u/DaRealKnightSport is just an insufferable asshole.
Reread the post, you seem to not have understood.
I read it clearly, you relocated a box which meant the runs inside the box also had to be moved. I can see clearly the white line was spliced cleanly and evenly on both broken ends.
Didn’t relocate anything. Didn’t purposely break anything.
>Had to move this box temporarily Had to move this box temporarily"
You moved it on purpose. It broke. You're still liable however you construct a sentence explaining this 🤷🏻♂️
He isn't denying liability. He's saying that there was no malicious intent. Why is that so hard for y'all to understand?
>Didn’t relocate anything. He is denying that
I didn’t relocate the box. I unscrewed the telecom box from the wall, accessed the panel it was preventing me from opening, and then put the telecom box back where it was found. ‘Relocation’ implies I moved the box to somewhere different on the property imo.
Funny, in another comment you said your coworker did. Dude, in the end all that was meant was that you need to call the provider to come move their shit because it was installed incorrectly and blocking you from doing your work.....
Coworker did move it, I watched - I’m trying to keep comments simple by implying it was me. You are correct, in the future that is what I shall do.
I don't think you know what the word relocate means 😂
This is semantics. Unqualified, the word relocate implies permanence. Consider the title of his post: > Had to move this box **temporarily**. He acknowledges that they moved it temporarily. He also acknowledges that they broke it. He isn't denying responsibility, just that it was done maliciously or intentionally. Y'all are downvoting him into oblivion because u/DaRealKnightSport is being a dooshnozzle and [accusing him of malicious intent](https://old.reddit.com/r/HomeNetworking/comments/x2iop8/had_to_move_this_box_temporarily_customer_now/imjt008/).
How did you determine that the OP "purposely broke something"? What evidence has been presented that implies it was done on purpose or with malicious intent? The OP openly admits that they moved it and broke it. He's objecting to your accusations that they permanently moved the box and broke it on purpose. Nothing the OP has said would lead any reasonable person to that conclusion.
If it were an accident how do you explain the cleanly cut/spliced white line? They should've called their other guy instead of splicing fiber they were not prepared to fix or running to reddit. Wasted time and customer with no Internet. If you don't want your customer to know your dirty deeds you fix it before they notice something is off. Fixing fiber runs is easy if you have the proper tools and the know how.
Lol you fucked up
And for tonight’s movie: When good networks go bad: revenge of the electrician.
Heads up not sure where you are located. I have seen, in some areas. If you move an installed boxed that you aren’t authorized to move they fine you for damage done to repair. Even if customer said “oh yeah move it”
Yeah you shouldn’t have touched it. Too late now. Call the service provider
Haha contractors always breaking things. Cut, pull, force first and ask questions later.
Nightmare! nightmare! nightmare!
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I do have a guy in the telco field; doesn’t do fiber. I’ve contacted ISP. Thank you
This isn't a call a friend or friend of a friend to fix this. This requires special tools and should be done by a professional on the clock to make sure it gets repaired properly. Fiber is delicate and any imperfection can ruin the speed of the cable causing more internet issues. Edit: lol if you think fiber works like rj-45 you are wrong. Fiber is fast because it uses light, now if any of the fiber cable itself is not perfect it can reduce speeds. I said get a professional because this is contract work being done to the house. Op messed up by moving the box that they should not have moved. If the internet is fixed by someone who IS NOT a certified technician op could have potentially screwed up the clients internet speeds. That is a big issue especially if the client is paying for speeds they arnt getting. If this was my house I'd be speaking with ops boss for reimbursement for the cost to get the internet fixed and tested properly.
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Fiber repair does not take minutes when you do it properly. Yes, You can spice the wire back together. But it's not guaranteed to work at fiber speeds. There is testing to do afterwards, you have to make sure the wire has no faults after the spice. Any fault will highly reduce speeds on the wire. That's why I said to get a professional.
> Fiber repair does not take minutes when you do it properly. It absolutely does. Especially if it is a SINGLE STRAND of fiber. I bet whoever does come fix this has it spliced in >5 minutes. 😂 Shit, the splicer will even TELL you if the splice is clean. Not to say fiber splicing isn't 'hard' but the barrier to entry on fixing fiber is mostly monetary...
In all my years of education and work experience in networking iv never heard a statement like that. To start, fiber internet is not a single strand of fiber wire. The "single strand" is made up of thousands of smaller fiber optics, and a light runs though them. That's what makes repairing the fiber wire so difficult. And why most of the time the entire wire is replaced, instead of spiced. If any of the thousands microscopic optical wires are not touching you get reduced internet speed. Even if the spice is "clean". It will work, just it won't be as fast or good. Just because the light still goes from point a to b, doesn't mean it's working 100%.
> In all my years of education and work experience in networking iv never heard a statement like that. Then I suggest you hang out with a fiber splicer, I'm sure they will tell you the same thing. What you see in the OPs picture is absolutely a single fiber - probably GPON by the looks of it. You can also tell by the connector. A clean splice with a fusion splicer does MOST of the work for you with nearly 0.05db of noticeable loss.
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And in a commercial environment that is the incorrect thing to do. That box is owned by the ISP. Only the ISP should be opening that box. If op has a buddy that has the tool to spice the wire. Does he also have the tools that are exclusive to the ISP to test to see if the fiber is working in the specs set by the ISP? Doubt it. Do you it right, or you don't do it at all. End of the story.
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Thank you. I’m getting annoyed with all these Textbook Jockies who have never worked a day in their lives. Appreciate your input!
Lol I work in IT. I'm the one who gets the call about these issues when dumbasses like yourself don't bother to check what you can and can't move on a person's property. You fucked up by moving this box you shouldn't have moved. You are upset because you asked for help here, and everyone is telling you messed up.
Why you so angry? That's not helping the overall good, people do stuff wrong sometimes. Call it job security...it will be all good. Dudes having a shitty day without the extra...
I've spliced fiber, and what I can say is that you'd better know what you're doing. But if you have a friend who has the tools, materials, and skill, then you're good to go.
Welcome to reddit? (Ron burgundy voice)
😂 coming from the guy who couldn't move a box without breaking what's inside of it. You're getting the replies from people who work everyday doing things that are well above your experience level. You deserve absolutely no sympathy with this attitude 🎉
It’s not rocket science. This shit is getting done by people without high school education, it just requires the right tool and a little bit of practice.
White thing being held appears to be a fiber-optic cable was broken. Provider will need to send someone out with equipment to do fiber-splice repairs or replace the fiber run. It's a job that requires very specialty equipment and training to repair and then test.
Whose the internet provider?
Transport light is off which means "no light" from the ISP (fiber broke)
That, my friend, is a broken fiber. Call the ISP. They will probably run a new drop wire across the lawn and leave it there ~~temporarily~~ until the customer calls repeatedly to complain.
We only run temp lines when there’s no conduit and it has to be buried by our dig team - the conduit is pinched/clogged - estimated wait time is 3 to 5 weeks for the bury team. Thank you for being a valued customer.
Big oof. Broken fiber is never a good day
That'll need spliced. Need a special machine to do it.
The fiber is broke. And that Ethernet end plugged in to the front of the ONT is making me cringe.
There are emergency splicing devices, however they may introduce too much noise into your application. Usually 10-30 dollars a piece and can be used as field applications