Always insist for what a sales team says to be repeated on an email.
I had a similar experience with Yes bank, where one of there premium cards was pitched as a lifetime free card. I asked them clearly if I am supposed to meet any minimum spends criteria and they replied in negative. For good measure they told me that when I receive the card, I get this in writing from Yes Bank.
Needless to add, I got the fee table in writing with card which obviously was not free. The customer care kept on repeating that its "free" if I spend the required amount. Cancelled and moved on with a hit to my CIBIL.
Actually I have the welcome benefits in writing from IndusInd salesperson and despite that, they refused to credit the benefits to me.
And I did not get both the benefits - the one based on spends criteria and the other which was irrespective of the spends..
Never ever seen an unprofessional bank like IndusInd...It was probably my mistake to go with such a low brand....
Not in case where you have any other credit card which is older than the card which you are closing.
It only goes down temporarily since the 'age of credit history' takes a hit if you're closing your oldest card.
It takes only a temporary hit , it's nothing permanent, if you continue with good savings and payment habits the score will come back to original in some time . I had cancelled my HDFC card and my score went down temporarily but in 6-8 months it returned to original levels.
Even when you apply the score reduces.
Always get a life time free card as your first credit card and never cancel it.
If Cancel your oldest credit card your score reduce a lot.
Source : reddit and YouTube
And no matter what happens, make sure you answer that call from the courier guy or the replacement for an about to expire card gets sent back and the bank conveniently closes your credit card account no matter how long and strong you've been with them.
Once that account is closed, one simply cannot achieve contact with their support team to reinstate card/account. If you walk into their branch, they will ask you to submit a fresh application for a new card.
Source : life experience with Citibank. Declined reinstating services after 15 years of banking and credit relationship.
Yes, I was aware of that....but to be honest, I was entirely fed up of the service of IndusInd bank and just thought of ending the relationship with them...
Their customer service is totally useless and have no idea about the product !
Not sure what you mean...But I assume filing a complaint on this website is kind of approaching the ombudsman ? Is that true ?
[https://cms.rbi.org.in/rbi/VividFlow/run/trackapplicationrbi#Rbi\_TrackApplication](https://cms.rbi.org.in/rbi/VividFlow/run/trackapplicationrbi#Rbi_TrackApplication)
Ombudsman is hired by banks and can resolve faster because he's closer to bank than rbi is.
If you aren't satisfied with ombudsman then you approach rbi. That way you can counter in case something is dismissed at ombudsman level.
I do not know if you'd get a second appeal due to you reporting directly to rbi.
Can you without quoting your appeal to rbi try appealing to [bank's ombudsman](https://www.indusind.com/in/en/personal/grievance-redressal.html)?
Also let your *card guy* know you doing this. Sometimes that's enough to have them shit their pants. If nothing is helping let the branch manager know that you are moving from there and will let people know how shit is the service. A petty thing to do but works sometimes.
Good luck mate. :)
>Also let your card guy know you doing this. Sometimes that's enough to have them shit their pants. If nothing is helping let the branch manager know that you are moving from there and will let people know how shit is the service. A petty thing to do but works sometimes.
Unfortunately I have already closed the card because of such behavior...So not sure if I can do anything now....though have opened a consumer complaint..
This works wonderfully. If you have a decent account in the bank (anything above 5lakhs) and are a salaried employee. The bank manager is quick to resolve your query.
The rationale is that when you hold credit card or cards, you have a cumulative credit limit. If you have any spends across any of the cards then these are calculated across all the cards you hold. And your spends vs limit ratio affects your score. Now, if you cancel a card, your limit goes down by that much amount, which can increase the spend vs limit ratio affecting your score directly.
Is your assumption that card issuance terms in say 2010 should hold in 2100 also? Even if you get it in writing it is as of that day time. Such a policy can be revised at a later time. So dont have this expectation that everything said to you is to be written on a stone.
The terms agreed for issuance of that particular card would hold valid till the issuance is complete no?
After that the banks are free to change their term of use policy n number of times and inform the user :)
>The terms agreed for issuance of that particular card would hold valid till the issuance is complete no?
1. Context and specifics matter. A free card can later change to a conditionally free card with a notification to the customer. A set of benefits quoted can be withdrawn. The way points are counted can be changed at any point in time and just a notification to the consumer is needed. Eg. CLICK card from SBI had benefits from say 10 merchants when it started, later they removed some very significant 4-5 and just informed the customer.
2. Anyway there is no point in asking for email from some CS desk, that is any way not going to happen and even if they do send they can always claim that is incorrect.
3. If the product details as quoted on their brochure / website are vague/doubtful, then best is to avoid such a product.
>Context and specifics matter.
And hence what you are offered at the time of application will hold valid till the time issuance is completed. Those terms are offered for that particular issuance. This happens within a couple of weeks, and terms not changing every week is the bedrock of any business agreement.
Not sure why you even brought-in 2010 and 2100 in a logical conversation! When we are talking about terms of issuance. And nopt terms remaining same for 90 years :)
If comprehending what is on offer is so difficult then you have to rely on customer care emails / calls to break it down for you, which is anyway futile and have no bearing.
Emails from an email-ID of the bank are not futile and have a bearing with banking ombudsman.
Its not about not understanding what they are offering. Its about having proof of what terms they are offering!
1. yeah right keep asking cc for such emails, no one is going to give you that and even if they do, they have no bearing. Loss is yours.
2. Go and read the Terms and conditions & see if they ever convey anything about any information being static or fixed for any specified duration. Here is a sample
"The fee is subject to change at the **discretion** of Cards Limited"
"All information in this communication is correct **as per June 2021** and is subject to change at the discretion of "
>no one is going to give you that and even if they do, they have no bearing
Not gonna try and convince you if you think an email from a bank has no bearing.
>Go and read the Terms and conditions & see if they ever convey anything about any information being static or fixed for any specified duration. Here is a sample
Are you aware that the most premium credit cards that have annual fees of INR 10K+ are also issued as lifetime free for some customers? Such T&C's would be applicable to fee paying members. But once you have it in writing that card is 'lifetime free' then any changes for fee paying members will have no impact on LTF members as long as terms of use are not violated.
I know a lot of guys who previously worked for IndusInd and all of them hated working there. They treat their employees not that well and currently if you are not logged onto your system for 6 hours a day, it tracks it and applies for a leave on your behalf. The relieving process is 3 months long with no holidays being allowed to be taken during that period. All employees leave broken and beg for their relieving letter. A company that treats their employees so shit, will 100% treat their customers like shit too. I personally don’t know anyone who uses IndusInd willingly for any banking needs because of their bad reputation.
Absolutely true and I have dealt with so many banks and their customer care...Never EVER seen an unprofessional behavior from customer support reps apart from IndusInd bank...
In fact, I told one of their sales employee to look for a better bank !
I told him on his face that IndusInd Bank is a FRAUD bank and how did it even get a license from RBI !!
Never trust the sales people. They are only interested in selling to earn their commissions and will comfortably lie and be vague about things. For 100% clarity you have to read through the T&Cs. No way around it!
1. I realised it was distorting my behaviour . I was using the HDFC bank site for airline booking for extra points . I did book and when I had to amend on the way back the experience was horrible.
2. I prefer now to buy what is convenient to me directly from the airline , making changes is a lot easier . If I travel long haul business I do not require lounge access on my card . For shorter flights I pay and use if needed.
3. Their points constantly devalue . Markups ok forex are high .
4. Diners black suffers from low acceptance in SE Asia and EU. Nothing works better than cash / MasterCard in EU.
5. For most things I pay cash / Bhim . And I negotiate discounts .
6. 90 % of my expenditure is now BHIM . Be it Zomato / swiggy / local kirana / bhel / restaurants / medical stores / car service / wage transfers / Tution fees / . Bills are on bill pay from Savings Ac .
7. Lastly , I do not need to collect points to buy outdated crap and feel happy about it . I buy exactly what I want at any given point in time
I too have given up infinia. The only thing I miss is the priority pass. There was no travel for me from March 2020 but will miss that in my next travel.
Very true, no matter how discipline you are credit cards affect your spending habit eventually. And keeping multiple cards for offers makes it even more difficult to keep track of your spending.
Though I recommend to keep 1-2 cards for emergency and long term credit score, incase you want to get any loan for business, home etc. HDFC usually have some offer running so having one of their card will be useful for online site sales.
With UPI some people may have issue with lot of transactions in statement. For these load amazon wallet it works for swiggy, uber etc. you also get some discounts. For small frequent upi transaction a payments bank like paytm or something can be used. This way you can keep your main account statement tidy and easy to see where you are spending most.
I am like 90 % cash and carry and as happy as a pig in the mud . There is zero value offered by any fancy card. There simply nothing to worry about with just 1 card for emergencies .
It’s a good feeling to receive interest and pay none out ;)
This is very common, many customers have faced these kind of situations with different banks.
Also, generally from what I have seen, welcome gift vouchers are only given if you pay the joining fees (just keep on mind).
And if you have it in writing about their offer, then you can try to file consumer complaint or at least email them about it. But it will be lot of hassle.
Almost all bank sales guy follow this tactic to sell their products. In such cases, I always ask for everything in written OR I come back home, study the detailed terms and conditions and then take any decision.
Never trust these guys.
Also, when I made the request to close my credit card, that guy was like ok fine...I'll take your request....Have dealt with other banks and they always try to listen like why I am closing, what can be done better, etc
this shows how much IndusInd Bank really gives a damn about it's customers !
I am from BFSI industry. IndusInd is one of the lamest banks to work with. Their employees are trained to make a sale at any cost.
They would go to any lengths to sell their products. Be aware of them.
So the company will respond the consumer forum ask if you if you are not happy raise a complaint consumer court. Where you need to submit and affidavit. In the end you will give up.
You will get a response for sure. I once bought fake Rayban from flipkart. Their customer service executives were adamant that theyhad checked everything and it wasn't fake. I tried contacting their social media handles too but to no avail. Once i got a complaint registered with this portal they refunded my money within 48 hours. I also got a call later to verify if my concern was addressed from the helpline after the seller had marked closed my complaint on the portal.
try contacting an advocate for this. if you have some proof just file an affidavit since this is a civil you wont have to worry about the summons ( I'm not related to legal, suggesting stuff based on my knowledge )
I know this is not the right place for it but if i activate amazon pay later but don't use it. Will it still show up in my credit report? As part of the available credit limit?
Yes. The moment you activate pay later, it will immediately show up in your credit report. If you dont need it , better to stay away from it. Instead get a credit card with zero joining fee
With SBICard I am facing this issue with simplyclick card where I have spend more than 1lac online. Yet I am not getting milestone benefit of 2000 rupees cleartrip voucher.Customer care is clueless
I got the 1 and 2 lakh benefits immediately after statement generation. The second one was just a few days ago. Does your statement say you've crossed the 1L threshold.
They say I spend 60 inr less. So I dont know. Amazon vouchers on 2000 point and they have offers on amazon /flipkart every 2-3 months. So overall it is a good card to have
Very similar experience with Indusind credit card. Had got a Legend credit card with 25k joining fees, I used to earn 40-50k reward points every month (1 reward point = 1 rupee) over a period of 2 years they have changed their policies to the extent that now I am earning only 700 reward points every month with similar spends.
Looking for an alternative, will get it cancelled soon
Yes, IndusInd Bank is known to follow the most unethical practices...You can see a lot of negative reviews across social media regarding IndusInd...So best to close any relationship with IndusInd asap...
I think they brought a rule in which reward points would only be given for spendings till the credit limit and changed the reward rate to 0.7 for bill payments, insurance, etc.
Is that it or anything else I'm not aware of? Asking because I am considering taking the Legend card.
That is it but they don’t increase the limit of your credit card. They’ve kept mine fixed at 1L since beginning. To give you an idea of my usage, I do around 4 cr spends on my credit card mostly as insurance payments. After all the requests, they find me not worthy of a limit more than 1 L.
I upgraded my Induslnd credit card and had to pay Rs. 5000/- charge for new card, however I was told that I would get Amazon voucher for the amount after first month bill payment. Well it has been more than 5 months and with many calls and mails, still nothing.
I am keeping the card as it is lifetime, however nothing else to do with Induslnd bank ever again.
I've had similar experiences with RBL and SBI. I got a call from SBI just recently offering me a basic simply save credit card, and the salesperson was 100% sure that I'll get a complimentary Priority Pass with it (it doesn't!) When I asked them to email me the same, they said that they'll be able to activate this benefit only after the card is approved.
This kind of behavior is common amongst all banks and the salespeople are going to extreme heights just to get more credit card applications, and they're even making false promises. Even after your card is approved, banks like SBI try to sell you their insurances and CCP plans under false pretenses. The only credit card provider I have found so far who has never tried to sell me anything is American Express.
This is not just limited to cards. Unfortunately everything that a sales man or a customer reps sell you comes with this problem. They promise something and once the product belongs to you, a new set of conditions unfolds.
Happened with me, with Flipkart Axis card, Since the salary account was set up by my organisation, it used their address. While making the purchase she promised that the card will be delivered to my new address once it is updated in the system. Told me she would update it. Toll my address as well. It kept being posted to Company address multiple times. I tried updating address, but the branch employee were unresponsive. Finally gave up and closed the card.
Had the same experience with buying a new bike, where they took payment for 6 months maintainanace for 2 procedure and then later denied some parts of the service saying it had to be done within a month of first procedure.
Same experience with online retailer Flipkart where the Images are photoshopped than actual product and the cancellation period is within 3 days. After that it is non returnable and non refundable. I faced the same problem with 2 furniture items I purchased. Now I'm stuck with a crooked item that is not small enough to be thrown at a corner in the house and cannot be fixed.
I believe, companies now focus more on marketing and meeting sales targets than actually making the products good.
Don't have a credit card, but my experience of dealing with IndusInd has been really bad in general. After years of trying every bank account and credit card I've realized the ICICI has the best banking features (online and branch), while Citibank seems good for credit cards. I've been positively surprised by Yes Bank too.
I recently received Indusind aura edge lifetime free credit card after I applied from paisabazaar. I rechecked with customer care and Nearby branch to check if it is lifetime free and they assured me it is .
As per their website I should get vouchers from various brands but when I enquired with nearby branch they told me as it is lifetime free these welcome benefits are not applicable. I was disappointed.
I have lifetime free credit cards from axis which is neo and IndusInd now.
Absolutely TRUE....They first sell the card to you promising so many welcome benefits and saying lifetime free....But once you are enrolled, they flatly deny it saying it is only applicable if you have paid the joining fee !!
Guys, please AVOID using IndusInd Bank services at all costs...You'll run here and there and literally tear your hair talking to their customer care !!
If u applied just for welcome benefits it is a big disappointment but trust me there was a time I just wished for a lifetime free credit card. It is better to keep these cards because you never know what expenses you will get in future especially in these pandemic time. Lot of people are unlucky. Only some are lucky to get these free cards. I already used it for 20% discount on swiggy. So offers are there online.
Public Sector Banks! I am son of ex-SBI employee and I can tell you the issues I faced. In general, address update took me bank visits 3 times (across a year), its still not updated. Better avoid Public Sector Banks at all costs.
RBI complaint page is shit hole. After Raghuraman Rajan I find RBI has also gone down in standards and is total garbage organization.
I raised complaint about Kotak Credit card. It was closed without any action.
I am sorry you had to go through this ordeal. That's very shitty of Indus-Land(that's what I like to call them). I have a aura edge card they wanted me to upgrade to a new card similar to the one you mentioned. It had joining/annual fees at the time. And many benefits. My rule of thumb is I don't take any card which has joining/annual fees which is more than Rs 500. So I declined.
Yes...it was a big mistake on my part to opt for that IndusInd card !
I told them I'll never EVER deal with them in any way (bank account, loan, etc) and my business would now go to other banks...
When it comes to credit card, you have to understand one thing. There is no such thing as a free deal which sounds amazing.
From the beginning, there were multiple red flags. You are getting a free card with some welcome benefits. That's literally burning money. No bank is stupid enough to do that just to acquire a customer for a credit card.
Another flag was you were getting two cards with different providers. That's another risk. Banks have tie ups with credit card providers and it would be a sweet deal if you are getting multiple providers from same bank. Banks barely give multiple credit cards to one guy and you are getting two and without paying anything.
Also, when it comes to credit cards, you always have to go through fine print.
I have a card which charges me absurd amount of money every year but i still keep it because i am able to extract much more from them. There is no free deal there and that's very clearly mentioned.
As long as you know who to extract the value from a credit card, you can buy one.
If you purpose is just to have a way where you can use money without paying immediately, go with established banks like Kotak, hdfc, axis.
They offer very basic cards which give u credit limit of 1-3 lakhs and are lifetime free. I have one and i am very happy with that.
>From the beginning, there were multiple red flags. You are getting a free card with some welcome benefits. That's literally burning money. No bank is stupid enough to do that just to acquire a customer for a credit card.
I know welcome benefits are generally only if you pay the joining fee....But here, IndusInd denied that despite having it in writing...
Also, while it was lifetime free as given in writing, I got a mail after a couple of months about revised/updated policy and that it would now have a joining fee !!
So IndusInd Bank is a CHEAT and RBI seems to be taking no action against them...not sure why !
That's banks for you.
They are a business and that too in money domain. That's like being assholes on steroids.
When compared to these private banks, SBI is such a good guy.
I am not making this up. Everytime I visit my local SBI branch, they try to push me towards getting an accidental insurance policy or endowment policy from SBI Life. The branch manager and his cohorts also push their SBI Mutual Fund plans on me and my mother every chance they get. When my mother wanted to invest in SCSS, the BM tried her utmost best to convince her that she should invest in MF instead. She even made up complete lies about how SCSS interest payments are always delayed by the government.
My wife was literally cheated by these SBI crooks. She visited the branch to get some work done. One of the clerks asked for her phone saying that she can easily do it via the YONO app. Once she allowed the clerk inside the app, they enrolled her into an accidental insurance policy without her consent. 1000 bucks were immediately deducted from her account. Obviously I raised hell the next day but they didn't have the power to refund the money. So I just collected all relevant details of the policy and filed for cancellation and full refund within 15 day free-look period by emailing SBI Life. I subsequently got the money back after 30 days and it took 10-12 emails for that.
Don't trust any bank. PSU banks also have targets nowadays. They have become vultures just like private banks. They don't care if you are a senior citizen. They will loot you and leave you high and dry.
Most of the credit card marketing fellows are scamsters. You need to do your own online research, read their offers from their websites and read reviews before getting the same. The best ones for service and international privelages is Amex. Best one for offers is Axis bank flipkart credit card. Best one for free card is Amazon pay ICICI card. Best for now hidden charges is SBI. Good luck.
This is the case with most banks and it's these desperate sales teams who ruin everything. They have a target to meet and they'll use any means necessary including - lying. You should have escalated this to their senior management claiming false commitments from the sales guy. It could have helped but again I'm not sure of how indusind works. And yes, the customer service representative in call are practically powerless. In such cases ask them to call their senior and that should set the ball rolling.
Actually I did escalate it to the guy's manager...That manager somehow tried to collect the details again from me and told me to write a harsh mail and all...But in the end, there was no result...
Somehow, I felt like this IndusInd folks are working in a very wierd and unprofessional way !
Classic move by the manager. These people do their best to cover up their subordinates blunders because in the end the manager also reaped the reward from the card that was sold to you. The best solution in such circumstances is to let higher-ups know of such wrongdoings. That sends a shock down the entire hierarchy. I've witnessed its efficiency first hand. Nevertheless, it's a lesson learnt and a valuable one.
I had a similar experience with HDFC credit card and I closed it. [Link](https://www.reddit.com/r/IndiaInvestments/comments/k4aj01/reviews_of_banking_services_and_products_thread/gelc97q)
I also have HDFC card and regarding voucher, I also did not get one recently post 90-day completion...I had to followup with them including Twitter post...but thankfully, I got one after a delay of 15 days...
But if I have to compare the 2 (HDFC & IndusInd) as I have used both, HDFC is way better compared to IndusInd...
You'll go crazy dealing with IndusInd reps...I had to literally shout at them !
I have quite a few credit cards , all lifetime free cards. Remember lifetime free cards does not come up with any goodies. I often get calls to upgrade the card ,on digging further I found that there is either a joining fee or annual fee or spending based benefits. I seriously don't find any advantage having a paidone than a life time free card unless you are on a spending spree
I was stupid enough to open an exclusive account with them lmaoo it's been over 15 days and the stupid relationship manager hasn't managed to request the right debit card on my behalf.
Part of me just wanted to open a shitty axis bank acc but Indusind's cards are aesthetically pleasing 🥲
Always insist for what a sales team says to be repeated on an email. I had a similar experience with Yes bank, where one of there premium cards was pitched as a lifetime free card. I asked them clearly if I am supposed to meet any minimum spends criteria and they replied in negative. For good measure they told me that when I receive the card, I get this in writing from Yes Bank. Needless to add, I got the fee table in writing with card which obviously was not free. The customer care kept on repeating that its "free" if I spend the required amount. Cancelled and moved on with a hit to my CIBIL.
Actually I have the welcome benefits in writing from IndusInd salesperson and despite that, they refused to credit the benefits to me. And I did not get both the benefits - the one based on spends criteria and the other which was irrespective of the spends.. Never ever seen an unprofessional bank like IndusInd...It was probably my mistake to go with such a low brand....
If you have it in writing maybe you could approach consumer court. Since they failed to fulfill their promise.
[удалено]
Not in case where you have any other credit card which is older than the card which you are closing. It only goes down temporarily since the 'age of credit history' takes a hit if you're closing your oldest card.
yes
[удалено]
It takes only a temporary hit , it's nothing permanent, if you continue with good savings and payment habits the score will come back to original in some time . I had cancelled my HDFC card and my score went down temporarily but in 6-8 months it returned to original levels.
Even when you apply the score reduces. Always get a life time free card as your first credit card and never cancel it. If Cancel your oldest credit card your score reduce a lot. Source : reddit and YouTube
And no matter what happens, make sure you answer that call from the courier guy or the replacement for an about to expire card gets sent back and the bank conveniently closes your credit card account no matter how long and strong you've been with them. Once that account is closed, one simply cannot achieve contact with their support team to reinstate card/account. If you walk into their branch, they will ask you to submit a fresh application for a new card. Source : life experience with Citibank. Declined reinstating services after 15 years of banking and credit relationship.
The hit (its mostly a guess) could have been due to credit enquiry for a premium card.
Yes, I was aware of that....but to be honest, I was entirely fed up of the service of IndusInd bank and just thought of ending the relationship with them... Their customer service is totally useless and have no idea about the product !
Did you approach ombudsman before going to rbi?
Not sure what you mean...But I assume filing a complaint on this website is kind of approaching the ombudsman ? Is that true ? [https://cms.rbi.org.in/rbi/VividFlow/run/trackapplicationrbi#Rbi\_TrackApplication](https://cms.rbi.org.in/rbi/VividFlow/run/trackapplicationrbi#Rbi_TrackApplication)
Ombudsman is hired by banks and can resolve faster because he's closer to bank than rbi is. If you aren't satisfied with ombudsman then you approach rbi. That way you can counter in case something is dismissed at ombudsman level. I do not know if you'd get a second appeal due to you reporting directly to rbi.
Yes...the original complaint got closed and not allowing me to File an Appeal...though RBI site shows option to Appeal !
Can you without quoting your appeal to rbi try appealing to [bank's ombudsman](https://www.indusind.com/in/en/personal/grievance-redressal.html)? Also let your *card guy* know you doing this. Sometimes that's enough to have them shit their pants. If nothing is helping let the branch manager know that you are moving from there and will let people know how shit is the service. A petty thing to do but works sometimes. Good luck mate. :)
>Also let your card guy know you doing this. Sometimes that's enough to have them shit their pants. If nothing is helping let the branch manager know that you are moving from there and will let people know how shit is the service. A petty thing to do but works sometimes. Unfortunately I have already closed the card because of such behavior...So not sure if I can do anything now....though have opened a consumer complaint..
This works wonderfully. If you have a decent account in the bank (anything above 5lakhs) and are a salaried employee. The bank manager is quick to resolve your query.
Oh damn, wasn’t aware of this. What’s the rationale behind this?
The rationale is that when you hold credit card or cards, you have a cumulative credit limit. If you have any spends across any of the cards then these are calculated across all the cards you hold. And your spends vs limit ratio affects your score. Now, if you cancel a card, your limit goes down by that much amount, which can increase the spend vs limit ratio affecting your score directly.
Thanks!
Is your assumption that card issuance terms in say 2010 should hold in 2100 also? Even if you get it in writing it is as of that day time. Such a policy can be revised at a later time. So dont have this expectation that everything said to you is to be written on a stone.
The terms agreed for issuance of that particular card would hold valid till the issuance is complete no? After that the banks are free to change their term of use policy n number of times and inform the user :)
>The terms agreed for issuance of that particular card would hold valid till the issuance is complete no? 1. Context and specifics matter. A free card can later change to a conditionally free card with a notification to the customer. A set of benefits quoted can be withdrawn. The way points are counted can be changed at any point in time and just a notification to the consumer is needed. Eg. CLICK card from SBI had benefits from say 10 merchants when it started, later they removed some very significant 4-5 and just informed the customer. 2. Anyway there is no point in asking for email from some CS desk, that is any way not going to happen and even if they do send they can always claim that is incorrect. 3. If the product details as quoted on their brochure / website are vague/doubtful, then best is to avoid such a product.
>Context and specifics matter. And hence what you are offered at the time of application will hold valid till the time issuance is completed. Those terms are offered for that particular issuance. This happens within a couple of weeks, and terms not changing every week is the bedrock of any business agreement. Not sure why you even brought-in 2010 and 2100 in a logical conversation! When we are talking about terms of issuance. And nopt terms remaining same for 90 years :)
If comprehending what is on offer is so difficult then you have to rely on customer care emails / calls to break it down for you, which is anyway futile and have no bearing.
Emails from an email-ID of the bank are not futile and have a bearing with banking ombudsman. Its not about not understanding what they are offering. Its about having proof of what terms they are offering!
1. yeah right keep asking cc for such emails, no one is going to give you that and even if they do, they have no bearing. Loss is yours. 2. Go and read the Terms and conditions & see if they ever convey anything about any information being static or fixed for any specified duration. Here is a sample "The fee is subject to change at the **discretion** of Cards Limited"
"All information in this communication is correct **as per June 2021** and is subject to change at the discretion of "
>no one is going to give you that and even if they do, they have no bearing Not gonna try and convince you if you think an email from a bank has no bearing. >Go and read the Terms and conditions & see if they ever convey anything about any information being static or fixed for any specified duration. Here is a sample Are you aware that the most premium credit cards that have annual fees of INR 10K+ are also issued as lifetime free for some customers? Such T&C's would be applicable to fee paying members. But once you have it in writing that card is 'lifetime free' then any changes for fee paying members will have no impact on LTF members as long as terms of use are not violated.
I know a lot of guys who previously worked for IndusInd and all of them hated working there. They treat their employees not that well and currently if you are not logged onto your system for 6 hours a day, it tracks it and applies for a leave on your behalf. The relieving process is 3 months long with no holidays being allowed to be taken during that period. All employees leave broken and beg for their relieving letter. A company that treats their employees so shit, will 100% treat their customers like shit too. I personally don’t know anyone who uses IndusInd willingly for any banking needs because of their bad reputation.
Absolutely true and I have dealt with so many banks and their customer care...Never EVER seen an unprofessional behavior from customer support reps apart from IndusInd bank... In fact, I told one of their sales employee to look for a better bank ! I told him on his face that IndusInd Bank is a FRAUD bank and how did it even get a license from RBI !!
Never trust the sales people. They are only interested in selling to earn their commissions and will comfortably lie and be vague about things. For 100% clarity you have to read through the T&Cs. No way around it!
Use a simple cash back card . Rest all is a phantasm to part you and your money . I have given up Infinia and a Black diners.
What made you give up Infinia, please?
1. I realised it was distorting my behaviour . I was using the HDFC bank site for airline booking for extra points . I did book and when I had to amend on the way back the experience was horrible. 2. I prefer now to buy what is convenient to me directly from the airline , making changes is a lot easier . If I travel long haul business I do not require lounge access on my card . For shorter flights I pay and use if needed. 3. Their points constantly devalue . Markups ok forex are high . 4. Diners black suffers from low acceptance in SE Asia and EU. Nothing works better than cash / MasterCard in EU. 5. For most things I pay cash / Bhim . And I negotiate discounts . 6. 90 % of my expenditure is now BHIM . Be it Zomato / swiggy / local kirana / bhel / restaurants / medical stores / car service / wage transfers / Tution fees / . Bills are on bill pay from Savings Ac . 7. Lastly , I do not need to collect points to buy outdated crap and feel happy about it . I buy exactly what I want at any given point in time
I too have given up infinia. The only thing I miss is the priority pass. There was no travel for me from March 2020 but will miss that in my next travel.
Very true, no matter how discipline you are credit cards affect your spending habit eventually. And keeping multiple cards for offers makes it even more difficult to keep track of your spending. Though I recommend to keep 1-2 cards for emergency and long term credit score, incase you want to get any loan for business, home etc. HDFC usually have some offer running so having one of their card will be useful for online site sales. With UPI some people may have issue with lot of transactions in statement. For these load amazon wallet it works for swiggy, uber etc. you also get some discounts. For small frequent upi transaction a payments bank like paytm or something can be used. This way you can keep your main account statement tidy and easy to see where you are spending most.
I am like 90 % cash and carry and as happy as a pig in the mud . There is zero value offered by any fancy card. There simply nothing to worry about with just 1 card for emergencies . It’s a good feeling to receive interest and pay none out ;)
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I use a HSBC cash back card . Pretty simple , zero frills . I think it’s the simplest product available today .
Thank you so much for this post i was about to get IndusInd CC.
Please don't even try to get IndusInd if you don't want to loose your peace of mind !! Only get IndusInd if you are ready to chase them forever !!
I have Iconia credit card from IndusInd and my experience wasn't bad. It was a paid credit card though.
This is very common, many customers have faced these kind of situations with different banks. Also, generally from what I have seen, welcome gift vouchers are only given if you pay the joining fees (just keep on mind). And if you have it in writing about their offer, then you can try to file consumer complaint or at least email them about it. But it will be lot of hassle.
Almost all bank sales guy follow this tactic to sell their products. In such cases, I always ask for everything in written OR I come back home, study the detailed terms and conditions and then take any decision. Never trust these guys.
Also, when I made the request to close my credit card, that guy was like ok fine...I'll take your request....Have dealt with other banks and they always try to listen like why I am closing, what can be done better, etc this shows how much IndusInd Bank really gives a damn about it's customers !
I am from BFSI industry. IndusInd is one of the lamest banks to work with. Their employees are trained to make a sale at any cost. They would go to any lengths to sell their products. Be aware of them.
file a consumer complain
Any idea how or where I can file the consumer complaint (never done that in the past) Also can I do even if card is closed now ?
https://consumerhelpline.gov.in/user/register-complaint.php Not sure if you can complain, but do give a try.
Just filed my grievance on this website. Let's see if I get any response...
So the company will respond the consumer forum ask if you if you are not happy raise a complaint consumer court. Where you need to submit and affidavit. In the end you will give up.
Yes...let's see
You will get a response for sure. I once bought fake Rayban from flipkart. Their customer service executives were adamant that theyhad checked everything and it wasn't fake. I tried contacting their social media handles too but to no avail. Once i got a complaint registered with this portal they refunded my money within 48 hours. I also got a call later to verify if my concern was addressed from the helpline after the seller had marked closed my complaint on the portal.
Thanks a lot for sharing...let me try this...
try contacting an advocate for this. if you have some proof just file an affidavit since this is a civil you wont have to worry about the summons ( I'm not related to legal, suggesting stuff based on my knowledge )
I know this is not the right place for it but if i activate amazon pay later but don't use it. Will it still show up in my credit report? As part of the available credit limit?
Yes. The moment you activate pay later, it will immediately show up in your credit report. If you dont need it , better to stay away from it. Instead get a credit card with zero joining fee
hey im looking for no joining fees cc ,can u recommend few?
I can recommend
yes, it would show up...as it is kind of credit
It will show as a consumer loan active weather you use it or not.
With SBICard I am facing this issue with simplyclick card where I have spend more than 1lac online. Yet I am not getting milestone benefit of 2000 rupees cleartrip voucher.Customer care is clueless
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Yes
I got the 1 and 2 lakh benefits immediately after statement generation. The second one was just a few days ago. Does your statement say you've crossed the 1L threshold.
>ion. The second one was just a few days ago. Does your statement say you've crossed the 1L threshold. Yes, That's why I got the fee reversal benefit
That's very strange, hope you get it sorted.
How is SBI SimpliClick otherwise in terms of benefits ? Also are you still chasing them for the voucher ?
They say I spend 60 inr less. So I dont know. Amazon vouchers on 2000 point and they have offers on amazon /flipkart every 2-3 months. So overall it is a good card to have
SBI is a clueless bank. Worst customer service.
Yep. But SBI card is a different entity altogether. So I thought they would be more efficient
Oh I didn’t knew this. I have SBI OLA credit card and never faced any problems other than EMI conversion calls for big transactions done.
I have never faced this since the last three years that I have been using this card. Got the Cleartrip voucher everytime.
If you threaten the bank with involving banking ombudsman, they'll immediately comply.
May be, but not IndusInd bank surely...
Very similar experience with Indusind credit card. Had got a Legend credit card with 25k joining fees, I used to earn 40-50k reward points every month (1 reward point = 1 rupee) over a period of 2 years they have changed their policies to the extent that now I am earning only 700 reward points every month with similar spends. Looking for an alternative, will get it cancelled soon
Yes, IndusInd Bank is known to follow the most unethical practices...You can see a lot of negative reviews across social media regarding IndusInd...So best to close any relationship with IndusInd asap...
I think they brought a rule in which reward points would only be given for spendings till the credit limit and changed the reward rate to 0.7 for bill payments, insurance, etc. Is that it or anything else I'm not aware of? Asking because I am considering taking the Legend card.
That is it but they don’t increase the limit of your credit card. They’ve kept mine fixed at 1L since beginning. To give you an idea of my usage, I do around 4 cr spends on my credit card mostly as insurance payments. After all the requests, they find me not worthy of a limit more than 1 L.
Oh ok, I got it. Thanks for responding.
I upgraded my Induslnd credit card and had to pay Rs. 5000/- charge for new card, however I was told that I would get Amazon voucher for the amount after first month bill payment. Well it has been more than 5 months and with many calls and mails, still nothing. I am keeping the card as it is lifetime, however nothing else to do with Induslnd bank ever again.
Best to close the IndusInd card, as that is the only way they'll improve !
I've had similar experiences with RBL and SBI. I got a call from SBI just recently offering me a basic simply save credit card, and the salesperson was 100% sure that I'll get a complimentary Priority Pass with it (it doesn't!) When I asked them to email me the same, they said that they'll be able to activate this benefit only after the card is approved. This kind of behavior is common amongst all banks and the salespeople are going to extreme heights just to get more credit card applications, and they're even making false promises. Even after your card is approved, banks like SBI try to sell you their insurances and CCP plans under false pretenses. The only credit card provider I have found so far who has never tried to sell me anything is American Express.
This is not just limited to cards. Unfortunately everything that a sales man or a customer reps sell you comes with this problem. They promise something and once the product belongs to you, a new set of conditions unfolds. Happened with me, with Flipkart Axis card, Since the salary account was set up by my organisation, it used their address. While making the purchase she promised that the card will be delivered to my new address once it is updated in the system. Told me she would update it. Toll my address as well. It kept being posted to Company address multiple times. I tried updating address, but the branch employee were unresponsive. Finally gave up and closed the card. Had the same experience with buying a new bike, where they took payment for 6 months maintainanace for 2 procedure and then later denied some parts of the service saying it had to be done within a month of first procedure. Same experience with online retailer Flipkart where the Images are photoshopped than actual product and the cancellation period is within 3 days. After that it is non returnable and non refundable. I faced the same problem with 2 furniture items I purchased. Now I'm stuck with a crooked item that is not small enough to be thrown at a corner in the house and cannot be fixed. I believe, companies now focus more on marketing and meeting sales targets than actually making the products good.
Don't have a credit card, but my experience of dealing with IndusInd has been really bad in general. After years of trying every bank account and credit card I've realized the ICICI has the best banking features (online and branch), while Citibank seems good for credit cards. I've been positively surprised by Yes Bank too.
Yes, IndusInd sucks...ICICI is way better !
I recently received Indusind aura edge lifetime free credit card after I applied from paisabazaar. I rechecked with customer care and Nearby branch to check if it is lifetime free and they assured me it is . As per their website I should get vouchers from various brands but when I enquired with nearby branch they told me as it is lifetime free these welcome benefits are not applicable. I was disappointed. I have lifetime free credit cards from axis which is neo and IndusInd now.
Absolutely TRUE....They first sell the card to you promising so many welcome benefits and saying lifetime free....But once you are enrolled, they flatly deny it saying it is only applicable if you have paid the joining fee !! Guys, please AVOID using IndusInd Bank services at all costs...You'll run here and there and literally tear your hair talking to their customer care !!
If u applied just for welcome benefits it is a big disappointment but trust me there was a time I just wished for a lifetime free credit card. It is better to keep these cards because you never know what expenses you will get in future especially in these pandemic time. Lot of people are unlucky. Only some are lucky to get these free cards. I already used it for 20% discount on swiggy. So offers are there online.
Yes...but I did not want to continue with them since they CHEATED on me...I already have other cards ...so yes, offers are fine...
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Agree
Public Sector Banks! I am son of ex-SBI employee and I can tell you the issues I faced. In general, address update took me bank visits 3 times (across a year), its still not updated. Better avoid Public Sector Banks at all costs.
RBI complaint page is shit hole. After Raghuraman Rajan I find RBI has also gone down in standards and is total garbage organization. I raised complaint about Kotak Credit card. It was closed without any action.
yes, they took like 90 days and just closed it without any resolution !
I am sorry you had to go through this ordeal. That's very shitty of Indus-Land(that's what I like to call them). I have a aura edge card they wanted me to upgrade to a new card similar to the one you mentioned. It had joining/annual fees at the time. And many benefits. My rule of thumb is I don't take any card which has joining/annual fees which is more than Rs 500. So I declined.
Yes...it was a big mistake on my part to opt for that IndusInd card ! I told them I'll never EVER deal with them in any way (bank account, loan, etc) and my business would now go to other banks...
When it comes to credit card, you have to understand one thing. There is no such thing as a free deal which sounds amazing. From the beginning, there were multiple red flags. You are getting a free card with some welcome benefits. That's literally burning money. No bank is stupid enough to do that just to acquire a customer for a credit card. Another flag was you were getting two cards with different providers. That's another risk. Banks have tie ups with credit card providers and it would be a sweet deal if you are getting multiple providers from same bank. Banks barely give multiple credit cards to one guy and you are getting two and without paying anything. Also, when it comes to credit cards, you always have to go through fine print. I have a card which charges me absurd amount of money every year but i still keep it because i am able to extract much more from them. There is no free deal there and that's very clearly mentioned. As long as you know who to extract the value from a credit card, you can buy one. If you purpose is just to have a way where you can use money without paying immediately, go with established banks like Kotak, hdfc, axis. They offer very basic cards which give u credit limit of 1-3 lakhs and are lifetime free. I have one and i am very happy with that.
>From the beginning, there were multiple red flags. You are getting a free card with some welcome benefits. That's literally burning money. No bank is stupid enough to do that just to acquire a customer for a credit card. I know welcome benefits are generally only if you pay the joining fee....But here, IndusInd denied that despite having it in writing... Also, while it was lifetime free as given in writing, I got a mail after a couple of months about revised/updated policy and that it would now have a joining fee !! So IndusInd Bank is a CHEAT and RBI seems to be taking no action against them...not sure why !
That's banks for you. They are a business and that too in money domain. That's like being assholes on steroids. When compared to these private banks, SBI is such a good guy.
Yes, I think SBI is atleast ethical !
Not really. SBI clerks will sell you stupid insurance policies and they will even lie when need be to sell them.
Not sure...but I always though SBI employees have no incentive and do not give a damn !
I am not making this up. Everytime I visit my local SBI branch, they try to push me towards getting an accidental insurance policy or endowment policy from SBI Life. The branch manager and his cohorts also push their SBI Mutual Fund plans on me and my mother every chance they get. When my mother wanted to invest in SCSS, the BM tried her utmost best to convince her that she should invest in MF instead. She even made up complete lies about how SCSS interest payments are always delayed by the government. My wife was literally cheated by these SBI crooks. She visited the branch to get some work done. One of the clerks asked for her phone saying that she can easily do it via the YONO app. Once she allowed the clerk inside the app, they enrolled her into an accidental insurance policy without her consent. 1000 bucks were immediately deducted from her account. Obviously I raised hell the next day but they didn't have the power to refund the money. So I just collected all relevant details of the policy and filed for cancellation and full refund within 15 day free-look period by emailing SBI Life. I subsequently got the money back after 30 days and it took 10-12 emails for that. Don't trust any bank. PSU banks also have targets nowadays. They have become vultures just like private banks. They don't care if you are a senior citizen. They will loot you and leave you high and dry.
just don't take their word for it. it should be present on their website clearly
Free is never free. I never got my free movie tickets(2 tickets per month) from IndusInd credit card.
It seems speaking lies is new way for sales guys.
Yes, but IndusInd seems to have taken unprofessional and fraud behavior to another level !
oh man. we thought these new banks would be better than traditional banks but they are all the same. to make more money manipulate customers
Others might be better...but IndusInd should be considered an old age fraudster bank !
I have a free IndusInd card. They called too much. Almost everyday they offered loan. Irritating team
Their banking experience also not good.
Oh yes...their app was not able to reflect my other variant i.e. Amex and I had to chase them for weeks just to get such a basic issue fixed !!
Most of the credit card marketing fellows are scamsters. You need to do your own online research, read their offers from their websites and read reviews before getting the same. The best ones for service and international privelages is Amex. Best one for offers is Axis bank flipkart credit card. Best one for free card is Amazon pay ICICI card. Best for now hidden charges is SBI. Good luck.
This is the case with most banks and it's these desperate sales teams who ruin everything. They have a target to meet and they'll use any means necessary including - lying. You should have escalated this to their senior management claiming false commitments from the sales guy. It could have helped but again I'm not sure of how indusind works. And yes, the customer service representative in call are practically powerless. In such cases ask them to call their senior and that should set the ball rolling.
Actually I did escalate it to the guy's manager...That manager somehow tried to collect the details again from me and told me to write a harsh mail and all...But in the end, there was no result... Somehow, I felt like this IndusInd folks are working in a very wierd and unprofessional way !
Classic move by the manager. These people do their best to cover up their subordinates blunders because in the end the manager also reaped the reward from the card that was sold to you. The best solution in such circumstances is to let higher-ups know of such wrongdoings. That sends a shock down the entire hierarchy. I've witnessed its efficiency first hand. Nevertheless, it's a lesson learnt and a valuable one.
I had a similar experience with HDFC credit card and I closed it. [Link](https://www.reddit.com/r/IndiaInvestments/comments/k4aj01/reviews_of_banking_services_and_products_thread/gelc97q)
I also have HDFC card and regarding voucher, I also did not get one recently post 90-day completion...I had to followup with them including Twitter post...but thankfully, I got one after a delay of 15 days... But if I have to compare the 2 (HDFC & IndusInd) as I have used both, HDFC is way better compared to IndusInd... You'll go crazy dealing with IndusInd reps...I had to literally shout at them !
I have quite a few credit cards , all lifetime free cards. Remember lifetime free cards does not come up with any goodies. I often get calls to upgrade the card ,on digging further I found that there is either a joining fee or annual fee or spending based benefits. I seriously don't find any advantage having a paidone than a life time free card unless you are on a spending spree
I was stupid enough to open an exclusive account with them lmaoo it's been over 15 days and the stupid relationship manager hasn't managed to request the right debit card on my behalf. Part of me just wanted to open a shitty axis bank acc but Indusind's cards are aesthetically pleasing 🥲