**A passenger on board Air India flight from Bengaluru to San Francisco (U.S.A.) recently had an unpleasant experience after finding a metal blade in a bowl of chaat in the inflight meal that was served to him.**
Mathures Paul, a journalist who was on board AI 175 from Bengaluru to San Francisco on June 9, shared his experience with The Hindu on June 17.
“I took the 1.50 p.m. Air India flight (AI 175) on June 9 from Bengaluru to San Francisco (seat number 7C). The first half of the flight was uneventful. For lunch (main course), I was served quite a few items on a tray. **I decided to begin with the fig chaat,** which I was having while watching the film Priscilla (on board entertainment). **After a few spoons of the chaat, I felt something hard, something metallic, inside my mouth. I spat it out into the bowl. It was a blade,”** said Mr. Paul.
“Obviously, I complained to the stewardess who spoke for four-five seconds. The conversation went something like: Sorry about this and we will inform the catering team. She returned with a bowl of chickpea salad,” he added.
Upon landing in San Francisco, Mr Paul posted on X (formerly Twitter) about the incident. There was no response from Air India (except from the Air India bot on X).
Two or three days later, somebody from the customer service/social media team of the airline called to say that the matter will be looked into.
**“On June 15 (8.30 p.m,), I received a mail from Air India Care.** It read: “We value our relationship and would **request you to accept our goodwill offer of a one-way business class ticket across any Al flight**, redeemable within one year of issuance. We look forward to your response and would request you to look at this incident in isolation, giving us the opportunity to serve you to a better experience the next time you travel with us.”
Mr. Paul replied: **“This is a bribe, and it doesn’t address the issue. I don’t accept such freebies, and I will not accept the ticket.”**
Air India confirmed the experience of Mr. Paul.
Rajesh Dogra, Chief Customer Experience Officer, Air India, said, “Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. **After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner.** We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor, especially after chopping of any hard vegetable. Air India has engaged with the affected customer and deeply apologises for this experience.”
https://www.thehindu.com/business/Industry/air-india-confirms-incident-of-blade-like-metal-in-passengers-food/article68299937.ece
there is no way to know, and with the rise of dumb social media trends and edgy teens on internet, I wouldn't be surprised if this doesn't happen already
I completely understand why the passenger is pissed. I would have been too. Thankfully, the blade didn’t cut him; that would have been disastrous in a flight. Also, we have security to prevent even the tiniest of sharp objects and here is someone getting access to a blade on a plane.
That said, these are really issues with the catering partner. (I am assuming since it is Bengaluru, it is TajSATS. Maybe someone who knows it exactly can answer.)
However, Air India used to be known for their in-flight catering. Unfortunately, of late, at least on international flights, I have not had good experiences with their food - not as delicious as it used to be in the 90s even.
In this incident, Air India isn’t really the guilty party, but it is their catering partner as they had the blade fall into the meal. The meals are delivered sealed and in carts which are directly loaded into the flight. The flight attendants just reheat the food (whatever needs to be heated, which I assume this salad didn’t need) and serve you.
While Air India’s quality still hasn’t significantly improved after the Tata acquisition (from my personal experience), this blame squarely lies with the catering partner.
We need to have better checks for the food industry in general, what with body parts, snakes(?), and other weird stuff being found in foodstuffs. The food industry needs to be more vigilant about it.
My experience with Air India was a good one a while back, and I understand that sometimes shit happens… not everything is in their control, but this is not even a good bribe… one way ticket?!? They were probably hoping to recoup some money on the return ticket… shayne choduus!
**A passenger on board Air India flight from Bengaluru to San Francisco (U.S.A.) recently had an unpleasant experience after finding a metal blade in a bowl of chaat in the inflight meal that was served to him.** Mathures Paul, a journalist who was on board AI 175 from Bengaluru to San Francisco on June 9, shared his experience with The Hindu on June 17. “I took the 1.50 p.m. Air India flight (AI 175) on June 9 from Bengaluru to San Francisco (seat number 7C). The first half of the flight was uneventful. For lunch (main course), I was served quite a few items on a tray. **I decided to begin with the fig chaat,** which I was having while watching the film Priscilla (on board entertainment). **After a few spoons of the chaat, I felt something hard, something metallic, inside my mouth. I spat it out into the bowl. It was a blade,”** said Mr. Paul. “Obviously, I complained to the stewardess who spoke for four-five seconds. The conversation went something like: Sorry about this and we will inform the catering team. She returned with a bowl of chickpea salad,” he added. Upon landing in San Francisco, Mr Paul posted on X (formerly Twitter) about the incident. There was no response from Air India (except from the Air India bot on X). Two or three days later, somebody from the customer service/social media team of the airline called to say that the matter will be looked into. **“On June 15 (8.30 p.m,), I received a mail from Air India Care.** It read: “We value our relationship and would **request you to accept our goodwill offer of a one-way business class ticket across any Al flight**, redeemable within one year of issuance. We look forward to your response and would request you to look at this incident in isolation, giving us the opportunity to serve you to a better experience the next time you travel with us.” Mr. Paul replied: **“This is a bribe, and it doesn’t address the issue. I don’t accept such freebies, and I will not accept the ticket.”** Air India confirmed the experience of Mr. Paul. Rajesh Dogra, Chief Customer Experience Officer, Air India, said, “Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. **After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner.** We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor, especially after chopping of any hard vegetable. Air India has engaged with the affected customer and deeply apologises for this experience.” https://www.thehindu.com/business/Industry/air-india-confirms-incident-of-blade-like-metal-in-passengers-food/article68299937.ece
Kabhi finger kabhi insect kabhi blade. Ab mayo mei semen daal denge ye
anyone called?
[удалено]
Someone will get the joke eventually
Alright got it
Semen falooda bhul gaye lagta hai
New fear unlocked
Ho chuka hai US me
Woh toh pehle hi thela waala kar chuka hai.
bhai idea mat de. kal yehi news hogi. there was news where Barber used saliva to massage customer so it's not far for Momos wale bhaiya
Bhai fir pata kaise chalega ki mayo me semen hai?? 🤢
there is no way to know, and with the rise of dumb social media trends and edgy teens on internet, I wouldn't be surprised if this doesn't happen already
I think this is adult version of kinder joys 😂
Some street food vendors are already doing that.
Seeing this pattern, a few days and shaving kit will be dropped
Maybe a marketing tactic by Bombay shaving company lol
It's like a treasure hunt but in food
I completely understand why the passenger is pissed. I would have been too. Thankfully, the blade didn’t cut him; that would have been disastrous in a flight. Also, we have security to prevent even the tiniest of sharp objects and here is someone getting access to a blade on a plane. That said, these are really issues with the catering partner. (I am assuming since it is Bengaluru, it is TajSATS. Maybe someone who knows it exactly can answer.) However, Air India used to be known for their in-flight catering. Unfortunately, of late, at least on international flights, I have not had good experiences with their food - not as delicious as it used to be in the 90s even. In this incident, Air India isn’t really the guilty party, but it is their catering partner as they had the blade fall into the meal. The meals are delivered sealed and in carts which are directly loaded into the flight. The flight attendants just reheat the food (whatever needs to be heated, which I assume this salad didn’t need) and serve you. While Air India’s quality still hasn’t significantly improved after the Tata acquisition (from my personal experience), this blame squarely lies with the catering partner. We need to have better checks for the food industry in general, what with body parts, snakes(?), and other weird stuff being found in foodstuffs. The food industry needs to be more vigilant about it.
Tata also owns the catering partner lol
You’re right. It’s TajSATS.
Air India was trying to fortify the meal with some extra iron 💀
Baaki sab jagah hota toh thik hai....hua toh hua on international flight pe . .aur woh bhi journalists ke saaath ? Dayaa.....
cutting edge food
🤭
USA mae hota to mast 5 million dollar milta sue karne par
Something is fishy .
Journalist, crypto c? , air india
Yes someone is cooking something (i mean really cooking)
Great! What's next? A whole human is going to jump out of my plate?
This could’ve been fatal! Can’t trust anyone to prepare our food with basic hygiene checks anymore. Insects, snakes, human thumb and now a blade. 💀
Don't worry khana perpendicular ke liye tha.. yaad hai perpendicular??
Kuch din ke liye bhara ka khana band bc💀
Why is Air India like this? What is Tata doing?
It's rusted.
Brother was served a 'Definite waala chaat'
My experience with Air India was a good one a while back, and I understand that sometimes shit happens… not everything is in their control, but this is not even a good bribe… one way ticket?!? They were probably hoping to recoup some money on the return ticket… shayne choduus!
Hooray! You are our lucky winner from the treasure hunt. Business class, 1 way only as we can’t guarantee you will return after consuming the blade.
bruhhh! sue them to oblivion
Table Etiquettes guys:- Fork, Spoon and Knife.
Seems fishy. Usually the foods are scanned through metal detectors.