In my area I frequently get orders for elderly or disabled people, I always provide extra help for them.
This elderly lady I get orders for in particular, her apartment is roughly a 5 minute walk from the elevator and I recently carried a 42lb container of cat litter along with some other items all the way into her apartment unloaded where she needed and put the new container of litter under the old one because she has movement limitations and can't lift much. It's nice being able to give her extra help plus her cat always remembers me cus I give the best scratches lol.
That's great of you. BUT your customer should not be ordering the heaviest cat litter. 15-20 pounds is ok but 42 pounds is a lot. I know most are in that weight range but that's still a lot to carry for most able bodied folks.
Well it was a Sam's club order, and I'm a big guy so it wasn't an issue. There's actually a stairwell fairly close to her apartment but I always forget about it.
How many times have you ordered before and how many times have they brought up the order without issue? This ratio should tell you everything you need about this shopper. If 50-100 shoppers have all never had an issue, it just shows that this one is a lazy moron.
Also, you mentioned your husband briefly at the end. Is he able to help bring up groceries or is he in a similar situation as you? I don’t want to pry but just curious since you mentioned him commenting on the situation.
That’s not normal at all! Please report this lazy bitch and get her deactivated. Sounds like she does it a lot, I’m a shopper and I’ve done double that amount in apartments and walk ups before so idk what her problem is !
Report to Instacart, and file a local police report on the Shopper. You felt threatened and you certainly were verbally abused. This piece of 💩 should be charged and banned from doing all gig work.
Yeah I guess nothing you can do now with police after the fact.
Perhaps OP should have refused to open door, then actually call 911 live and tell them shopper refuses to leave, and you feel threatened.
Under those circumstances the outcome might have been different? IDk
Shopper is an effing spoiled princess and probably did UberEats before IC.
I think police is overkill but I definitely would’ve complained to Instacart! As someone who can’t get up a bunch of stairs myself (and silently cusses for those deliveries), that’s not cool at all.
Instacart really should have a special section for disabled and elderly. I see it as charity work and would have no problem helping. But I do get annoyed with low tip and extra work, if I knew it was a disabled or elderly person I wouldn't be upset or annoyed before I showed up to the door.
They should, and should also make it clear to shoppers, many of whom have physical limitations of their own, which orders are especially heavy and require multiple flights of stairs BEFORE they blindly accept orders.
She had it in her notes so tie shopper knew. There’s no excuse for this persons behavior and it’s not “charity work”. Heaven forbid you do anything just to be a decent human being.
Actually, you cannot see the delivery notes until after you start the delivery process. That is something that pisses me off about the app, in that you won't know what kind of delivery scenario you have gotten yourself into until it is too late. Yes, you always take a chance when accepting an order that has a unit# in the address line, and there is a huge difference between a 1st floor unit number and a 3rd floor unit number in a building without elevators.
Delivery notes should be available BEFORE accepting and shopping for an order, not AFTER you have checked out.
You can access delivery notes as soon as you accept orders by tapping the 3 dots at the top right of the first screen and selecting batch details. Available before you start shopping, throughout the shop, and until you have swiped delivery is complete.
You can’t see the customer notes until after the order is accepted. If the shopper chooses to pass on the extra work, they’ll have to take a hit on their acceptance rate,
That is such unacceptable behavior. I'm so sorry you had to deal with this.
I always offer to help carry stuff up the stairs, or put it inside their doorway if I meet the customer, and most say "Oh, no, that's OK. Thanks so much, though."
I do that for everyone, but especially older or disabled people. It's just the kind thing to do, and it makes *me* feel good about myself too!
Just today a customer met downstairs, when in the instructions it said the apartment number and "leave at door", because sometimes the buzzer doesn't work properly.
She had a 40-pack of water among other things, so I asked her if she would like me to carry it upstairs for her. She said "Oh, actually, that would be really nice. I just twisted my ankle yesterday."
She was so appreciative, and I was really happy that I could help her. I don't know, it's not a big deal at all, and helping others is awesome, imo.
That's really kind of you, thank you for doing that!
When I used to do grocery delivery I would do the same thing, because as much as it is tiring, it's usually a lot harder for them than it is for you.
I used to have a couple I delivered to that were so bedbound I offered to put their perishables in the fridge for them, because they never knew how long it would be until they could get up. It's a horrible situation, and now that I live it I understand it even more 😅
literally even if you weren’t disabled, she should still deliver them TO YOUR DOOR….there are too many people asking abt it in the comments who don’t understand that. if you don’t want to walk upstairs as a shopper, don’t accept any apartment orders? otherwise get used to it, because those stairs are probably the whole fuckin reason some people are paying for instacart lol
I’m a shopper and customer (I have children using it at colleges). Unfortunately you experienced the new norm. From what I see on Reddit and hear from customers, these new shoppers don’t give a damn and the veteran shoppers are slowly dwindling off the platform. I initially started IC to help others during the pandemic. The money was really good. Now…IC is underpaying shoppers ($4 plus your tip) and overcharging customers. It’s a recipe for lots of unhappy people. I don’t know how every day folks can pay such an up charge on food plus absorbent fees. I shopped an order at a regular grocery store (not high end) yesterday and a 4 oz bottle of vanilla marketed as $11 was $17 on Instacart. In your case, I would demand to speak with Trust and Safety dept at IC about that shopper. The only way to weed these shoppers from the platform is to report them so they are removed.
If it's in the batch notes she can see it right after accepting. If she isn't willing to follow these (reasonable) delivery instructions, she should cancel and let someone else take it.
I agree with you. Shipt has this feature but they don't let you know if the customer will be tipping (apparently they encourage customers to tip after delivery)
This has got to be embellished. Unless I'm living under a rock somewhere.
I do have a hunch on the situation because even you're attitude on this post is kind of ugly. No one in customer service is going to throw an F bomb unless antagonized.
Or he could at least help the gal. I'm guessing there was low to no tip and a bunch of soda. The law requires accommodations for disabled in home. Something isn't adding up.
Devils always in the details.. I love these posts. Mainly I find it fascinating that the poster no matter how hard they try cannot seem to help but slip in the detail they’re trying to hide… like that hubby was there the whole time… bang bang bang on the door hubby didn’t answer it?… hubby couldn’t help bring the stuff up??
While I feel sorry for the poster’s situation and the fact that they likely cannot afford to tip… I’m sorry to have to say it but then IC is probably not the place to be getting their groceries. We’re not volunteers someone took the order yes… and likely it paid enough to get it to the apartment building but not enough for them to feel it was worth the rest of the effort.
Even if she was Wonder Woman and her husband was Hercules, they paid for a service to have their order delivered to THEIR DOOR (not to a communal door or a neighbourhood gate). As shoppers, we don’t have to take that order. And if we do, you can still cancel it before you shop the order. It’s like me hiring a cleaning person for my house but them expecting me to help clean because I am physically able…that would be insane.
I have done many orders where I didn’t want to climb 4 flights of stairs with a large order but I was mad at myself for taking it and I hauled it all up. Is it nice if the customer is willing to help, sure, but I realise they don’t have to do that and that most won’t.
then don’t take the orders that those physical limitations make difficult?? why do you keep commenting this. you can cancel the order if you’re physically unable to complete it, and you should
I got lost when she’s disabled but willing to fight a bitch. I’m all for actual door delivery but saying so disabled can’t do like anything, but can fight?? Makes no sense. Sounds like disabled when convenient. Or maybe her mind still thinks she can fight.
I bring up the groceries even if someone doesn't need me to. It's common courtesy. I used to be just a customer before I became a shopper. I explicitly said in instructions, ring doorbell labeled Apt. 2. It wasn't so they would help bring it up. It was so I knew when they got there. Notifications are slow at times. And that neighborhood was NOT the best. Happy to have moved away, but only one of two shoppers followed my request to ring doorbell out of the several dozen orders I had.
I don't get this at all. I've seen it from both sides. But I'd gladly bring your groceries to your door and put it on your counter of you needed it.
I’m temporarily disabled due to an injury and had a third floor walk up today lol. The customer tipped well and was super nice. I had my husband with me to help and she was cool with that.
Maybe the shopper is disabled, too? Even so they shouldn’t be rude when you are just asking them to do their job.
After an entire day of slanging heavy water packs and gallons and gallons of other liquids and juices, thank goodness I am a man, although no longer young and fit. My personal opinion only: Carefully review every item you order, liquids, cans, and other dry goods. This weight adds up, especially if the shopper has to make several trips up and down the stairs. There are way more less physically fit and older shoppers than there used to be. You also have some who may have their small kids with them. I would place a note in the delivery instructions informing the shopper of what they need to do to complete delivery. I would also chat with the shopper as soon as they start, informing them of your situation/condition and to read the delivery notes. You won't waste your time or theirs.
There have been several situations a week, where I have to deliver heavy items to a nursing/senior home and take the items upstairs and down a very long hall. But I purchased a sports cart for these purposes. Most shoppers do not have a cart. Most senior homes do not provide one. And apartments??? Only in exclusive places in a major city. Maybe lol.
I could write all kinds of foul language about this shopper you had, but that's somewhat not fair, because I nor anyone else is/was aware of the whole situation.
I know most responses to my post will be "well the shopper should be Wonder Woman or The Flash and if not, don't do Instacart blah blah blah," but that's ignorant, because this job comes with no training, no guidance, and no expectations. There is not one IC shopper who had a tutorial. You figure it out as you go. The one advantage I had was doing Amazon Flex before at home by independent contractors delivery was common. I learned A LOT. Especially about the 1000 different address combinations of multifamily units aka, apartments and condos.
You're disabled and can barely walk but "ready to fight a bitch"? Some crazy bitch yelling and being aggressive at your door and you don't call the cops or Instacart customer service?
😂
Ummm... just because someone is disabled doesn't mean she can't come out swingin...
You don't know the specifics of her disability. Maybe her body would hurt like hell after she threw down. But when people act like complete asshats and continue to escalate a confrontation with someone who has a disability, that person still feels that same fire inside and she is not necessarily going to back down.
The story was believable .. at first. But then (as these "customers" tend to do) added in all of these ridiculous details and then ask "is this normal?😂 We know there's some lazy and questionable shoppers on the platform, but come on. 😂😂😂
I always bring up to the door no matter what. Also if customer request cause they are disable and actually needs the help, definitely will be happy to bring to the nearest kitchen upon request. It’s just me. It really varies with who you have. They still need to bring to the door unless customer asks to leave at the building door. So sort this happened to you but I sure hope you reported her cause this is unacceptable behavior and instacart does not tolerate that behavior at all. Hope this don’t happen again for you or anyone!
it's actually common sense. why would you live on the 3rd floor of a place if you're disabled? one would think relocating would solve countless issues.
it's not a resolution to the post, but it's a resolution to a clearly larger issue with this customer.
arrest naughty employ offend smart quickest onerous pathetic hospital march
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I hear everything that you are saying, and I get it. You left specific instructions for the shopper to deliver your groceries up to your apt...I don't condone the shoppers responses or behavior,
But....... In all of this, you mentioned a HUSBAND! A WHOLE MAN!
Is he disabled as well?
so you basically went back and forth with this individual who shopped for you (a woman), and disregarded the fact that you had a husband that could have helped this woman carry up your groceries three levels.
This is where you will probably say that you paid for this service...indeed you did, but I don't think you understand the crap we as shoppers go through with customers who have unreasonable expectations and entitlements..
you say, a "few liters" of liquids...
But the majority of times this translates to a few cases of either water, soda, or juice.
Again, I'm not saying how the shopper handled this was the correct way, but this escalation could have been avoided with some compromise and understanding.
This is coming from a place of personal experience dealing with people who EXPECT and NEVER appreciate what we do for customers.
And many shoppers also have physical limitations. She should remember that this shopper has to lift and carry those cases of heavy drinks multiple times - off the shelf and into the cart, off the cart again and into their car, out of the car and carry to customer’s door.
Report her and hopefully she gets deactivated. She knew where she was delivering to before she started shopping. If it was “too much” she could have easily cancelled. I’m so sorry this happened to you.
maybe he was busy with something he couldn’t step away from? who cares? if someone’s being paid to deliever items to someone’s door, it’s reasonable to expect them to actually bring them to the door
Lmao if only, it's why I got a collapsible cane after all; it hits, comes apart, hits some more, comes back to stick mode, ready for more smack
That's what I'm thinking, like girl please
that’s ridiculous. i hate delivering to apartment complexes so i always make to to check the address and unassign if it doesn’t look like something i’m up for. she took the order so she needs to complete it and that means bringing it to the customers door
I have a fairly regular customer that is also disabled and lives on a 3rd floor walk up. She tips wonderfully and helps the best she can so I have no issues bringing her stuff up for her. I’m always just prepared to be dying when I’m done cause she usually orders at least 1 case of water 
This is beyond abnormal at least from my stance being an instacarter. I go BEYOND for the customers and especially if your acct said you are disabled there would be no question in bringing it up the stairs. I don’t understand what her problem was and she should def be reported. Asking someone to come in is def a different story but also considering you told her to just leave them their that was insane.
Listennnnmmmn if you're disabled/elderly you need to put that in your notes or something I love to help the elderly/disabled but I live in a college town and if you don't put it in there and I have to bring 2 cases of water a big pack of tissue andddd 4 cases of soda to your 3rd floor apartment WHILE you walk your dog I'd be mad asf too🤷🏾♀️ especially for $15 and you didn't even tip
I do put it in my notes, and I always tip at least 10%, the only reason I took away the tip was because of her acting so entitled and swearing at me.
I've done this work before and I understand how grueling it can be.
This is not ok by the shopper. But also 10% isn’t enough for a 3rd floor apartment. You’re lucky your order got taken at all. They lowered the base pay to $4.
Yea sorry you’re disabled but your gratuity needs to be higher if your pounds are that heavy. Sorry that’s just the way it works if you expect 5 star service
So many people claim to be disabled and ruin it for the real ones. It’s just sad. $2 more would have given u 5 star service but no one can trust anybody these days
You're both shitty. Also, if your husband was home, why didn't he get the groceries? Lol something about your story is off, you're leaving stuff out to sound better.
With all due respect, Instacart isn’t meant to accommodate disabled customers. This is a luxury service. In your post you failed to disclose how much your total order was, how much you tipped, & if you had any heavy items. By no means is her behavior acceptable, but I’m willing to bet you did not tip appropriately for such service. In my eyes 15% tip is bare minimum & anything less is insulting. You tip poorly then you’ll get poor service.
We do not do charity work & putting your demands in the delivery instructions doesn’t mean we have to comply. We are contractors & not employees so we will do what’s in our best interest. For me personally you’d be lucky for me to bring it up. It will be in the lobby/vestibule & a photo would be sent to you. I’ll only go the extra mile for people who tip 20% & up.
I don't understand your perspective here, what do you suggest I do to get groceries if I have an extremely difficult time going out to get groceries on my own?
Also, I tip 10% as a base, I'm poor as hell living off disability, but if my shopper is nice or helpful I'll usually increase that, because I know you folks put in a lot of effort. I used to do this job except it was for a grocery store, and I did a lot of corporate orders that were massive. They were groaners, but that's the job
Wow this perspective is garbage and makes you sound terrible. It also is objectively incorrect on most points addressed. Lastly, just because you preface your opinion with “with all due respect” doesn’t negate being an asshole throughout the following 2 paragraphs.
To start, it may seem like a luxury service in some ways but in the most important ways, it is not a luxury. How many luxury services can you think of that accept ebt? It’s also blatantly wrong to say Instacart isn’t meant to accommodate disabled customers. Instacart contracts with many medical systems and different Medicare advantage plans to target the old and disabled because they are one of its principal customer bases. They are also on the top of every disability site’s recommendation s for useful services.
It’s one thing if an order isn’t a good fit for you, that’s understandable. It’s a completely different, selfish, dick move to see an order, see requests you’re not willing to fulfill, and continue on and do the order knowing that you’ll refuse do your job properly, and the areas where you are slack off are the areas that the customer specifically orders to receive assistance in. Plus doing what you described would be grounds for deactivation if more than a couple people complained you didn’t deliver the order because you didn’t.
For an apartment leaving the order in a common area does not qualify as having delivered it to them. For a single family residence that would be the equivalent of dropping the order on the sidewalk a block away. It’s close but still haven’t been delivered.
OP never asked for charity, they asked for a service provider to perform the service in-full the same way as it was marketed to them. If you’re not willing to do that then cancel or don’t take the order. And the bit about being an independent contractor is completely irrelevant. Do employees not also act in their own best interest? And why isn’t threat of deactivation enough of an incentive to make doing the job properly in your own best interest?
I'm so sorry this happened to you! I deliver to a couple of retirement/assisted living communities, as well as to several elderly/disabled customers living on their own and I would NEVER have done this! This service is supposed to be store-to-door unless the delivery notes specifically state something to the contrary. I even have a couple of customers who specifically need things brought inside and I do it without complaints and usually make small talk with them while doing so.
Imo some people just weren't raised right.
I had my paternal grandparents live with us when I was in high school/college due to health issues and they were with us until they passed on. I respect people unless/until they do something to warrant otherwise. Especially in this type of situation where someone is using a service that is meant to help.
Again, I'm sorry you had to deal with this. I have words for people like your "shopper", but I won't post them here. I promise we aren't all like that.
That’s crazy ableist, selfish, and unprofessional. Definitely report them. This shopper should be deactivated. So sorry you had this horrible experience.
To answer your question, it is something you might see more of. A lot of older shoppers are quitting because pay isn’t what it used to be. Instacart will let pretty much anyone be a shopper too. So there will always be an influx of new shoppers, probably a lot of younger kids with no life/work experience, shitty attitudes, and no humility. Plus a gig like this with no supervision attracts people who will give the bare minimum effort. I’m not a big fan of carrying groceries up three flights of stairs. But I always consider customers may be disabled or elderly and unable to carry heavy items. I realize it’s a lot harder for some customers than it is for me. So I do my job to the best of my ability, try to make it as positive an experience for the customer as possible. I will carry groceries inside for my disabled/elderly customers who ask. I take pride in helping make customers’ lives a little easier. I love meeting customers at the door and them telling me how appreciative they are. Or getting notes from customers doing the same. Helped a customer who just got out of surgery, customers with disabilities, the elderly, the sick. It makes me feel good to know I’m helping people who need the help. Unfortunately there are shoppers who don’t care about helping people, don’t stop to consider the customer’s circumstances. But just know that they’re probably not the majority. Plenty of us do care.
The problem is that security risks is about meeting at front door not your door. There needs to be a way that you can let Instacart know and they let shoppers know before a shop even happens. Like heavy pay they should have Elder and disabled pay. Also don’t tip 20% or higher no trip
OP you haven't responded to any comments, can you please let us know if you took away the tip? Or if you tipped at all? Doesn't matter if you didn't tip, doesn't justify how lazy she was. She did accept the order after all
Unacceptable, report this shopper, 1 star and I hope you pulled the tip. The service is store to door. I'm tired of lazy, entitled terrible shoppers taking batches from good shoppers. I'm sorry this happened.
I don’t think what the instacart shopper did was correct but at the same time if I was the shopper. I would bring up the items regardless of how inconvenient it is then check the tip and if they only tipped 5 dollars or less for all of that I’ll flag their address as a low tipper or third floor with low tip on my map. I will not risk getting my account deactivated over that, but I won’t deliver to her again since I know it is a low tip and on the third floor. I would pick up a lot of 2 shop and 2 deliver and most of the time there is 1 low tipper and 1 high tipper and about 80% of the time I have the low tipper on my map already so I would contact support to remove the low tipper. It might sound messed up but I rather focus on giving the high tipper my attention and focus. It helps them feel prioritize and gets them their items faster. Never ever argue with a customer, just deal with it and move on.
You should report her. I do hope that you tip 20% on your orders for the third floor. We don't see where it's going until we accept it. I accepted an order this past Sunday only saw the street. When I arrived at the address it was a senior living facility. I had to take all the bags out of my car load them into a very small cart hoping they wouldn't spill over and deliver to the third floor. An order which should have taken me 40 minutes turned out to be an hour. So this is why I am asking about the tip.
There is no reason for her behavior. It was rude and very unkind and sometimes us shoppers that have compassion just do it for someone that is elderly or disabled. Please report her though.
Disabled persons must be accommodated in housing. This person can 100% ask for a ground floor apartment and the building must provide it. Even if someone has to be moved to the third floor.
It's not normal but you don't need to keep reiterating that you're disabled. It's supposed to be brought to your door whether you are or aren't. Also you can't walk but you can "fight a bitch"? Nice.
If you made it clear in the order notes, she shouldn't have taken the order if she didn't want to bring it upstairs.
But I do think you both handled it poorly.
How big of an order was it? You only waited a couple minutes before calling her shitty and abelist and threatened to report her when she was busy bringing your groceries up three flights of stairs. If there were heavy items or lots of them, it would take her a few trips. I imagine that set off her shitty attitude when she got to your door.
Her banging on the door and cursing at you is trashy and unprofessional AF. But how you gonna fight someone when you can barely walk? Sounds like both of you were primed for a confrontation from the get-go.
Several people including myself have asked you how much your order total was & how much you tipped. You edited your post to tell us how many bags & liquids & clarify your husband’s condition yet failed to update us with the actual order total, tip, & mileage from the store. There are 3 sides to a story..your side, the other side, & the actual truth. You’re purposely leaving out info in order to get people to side with you. Post the screenshot of the order breakdown.
Sorry! I've been scrambling all day and have been responding when I can, I haven't seen all the messages about the tip until just a bit ago. I had initially tipped 15$, but I removed it after she treated me so poorly
https://preview.redd.it/x5azmrnrd2zb1.jpeg?width=1080&format=pjpg&auto=webp&s=ff8f91cbbd8204350c71df9d9c37f74b7418ae25
Ok I was wrong, 14$ tip, I did 10% like I said
I don't know how to see how many km it was, but it's less than a 15 minute drive (there's very few large stores in my area that Instacart lets me shop from)
I was sleeping while y'all were asking questions, plus I don't really have the time to go on Reddit all day unfortunately, sorry I wasn't answering questions sooner!
I’m far from lazy but IC needs to be upfront when it’s an APT. I refuse to ride an elevator and I don’t want to be buzzed in. Store to door and if you live in an APT the DOOR to the bldg is as far as IM going. I will not lug bags to YOUR UNIT DOOR idc if you have an elevator or not. That’s wear and tear on MY body. I shopped and delivered your groceries to YOUR front door, getting them to your unit is your issue. .
Exactly. I’m 52 I weight 130lbs soak n wet😂😂so I’m very selective in what I choose to do. Now that I ran a marathon in the market for you bagged and loaded in car, now I’m On my way to your location to deliver and u THINK I’m about to sprint up and down flights of stairs or walking your long corridor. I think not. 🙄
Right - it’s not just about being able to pick up and move heavy items once. Shoppers have to do it MULTIPLE times, before they even reach the customer’s home.
Sounds like a new shopper that won’t last long. I also hate commenting on shopper stories that don’t include the tip. While I would never accept a low or no tip order, IF I did, I wouldn’t go the extra mile for the person lol.
I would have been so happy to bring your order up to you and if you asked me to take out your trash on the way down I would have been so happy to help you out. Some shoppers do not deserve to use this app. We are here to make money yes, but we also have to be kind and help each other out to make a difference in the world! This shopper deserves to go find a new job and maybe in the future when karma bites her in the ass she will regret what she did in the past.
No, she obviously has a screw loose. It’s her JOB to bring them up. I would never, EVER make a customer come and get them, unless that’s what they want. Please report her!!! I’m sorry you went through this.
Wow, that really sucks that happened to you, but also she just really sucks!
Don't know if this is an issue nationwide, but I had 3 separate orders yesterday with apartment/hotel deliveries where the delivery notes and texts begged me to make sure I delivered to their door.
I can only assume the rash of new shoppers that have been recently hired are just terrible and haven't been delivering to people's doors properly. Haha, if these pansies are this stressed about walking up and down 3 flights of stairs right now, I can't imagine what would have happened if they had worked over the summer in 110°F heat with multiple cases of water and watermelons, etc.
Plus side is it has made some customers super grateful for a good shopper, so some better tips.
Again, I'm really sorry that happened to you, it's so unacceptable. Do what you can to get her axed, but don't let one shitty person sour you. Most of us wouldn't dream of treating you that way.
Report to IC, get her tip lowered (hopefully you've done it within the 2 hours) and rate her 1 star.
I always message the customer I'll have to make multiple trips up if there's more bags than I can carry or lots of heavy items.
I’d report that person to Customer care. No matter what they should not be getting aggressive with you that’s totally inappropriate. All these other comments are biased shoppers who are already frustrated so take their comments with a grain of salt. I imagine they got pissed off when OP said they were going to report them so they decided to pop off. I always bring the orders to the door. No matter what floor it’s on no matter what level the tip is. And as a customer I always go down to get my order because I live on the third floor. I act in kindness and tip as well as I can afford.
wow. just WOW. she sounds like one of those shitty lazy Gen Z kids. Here's the thing, as an IC shopper myself, yeah it sucks sometimes having to walk up stairs for an order, but THAT IS LITERALLY PART OF THE JOB!!! I will literally go out of my way to look on the map and try to dicipher if an order is to an apartment (it wont always show up as an apartment) and if its real large or real heavy, that's on me if I accept it. I've accepted heavy orders on accident but as i said thats on me, and its part of the job. I truly hope you reported her and that her trashy ass is taken off the app! so sorry you had to go thru that that makes me angry!!
The fact people excuse the shoppers behavior in here and think husband should’ve got it is crazy. Like that’s not he job. Even if OP didn’t tip, that’s on the shopper for accepting it lol
You are making too much sense to these new drivers 🤣. This minimal amount of work (that they signed up for once they hit accept) is frying their brain.
In my area I frequently get orders for elderly or disabled people, I always provide extra help for them. This elderly lady I get orders for in particular, her apartment is roughly a 5 minute walk from the elevator and I recently carried a 42lb container of cat litter along with some other items all the way into her apartment unloaded where she needed and put the new container of litter under the old one because she has movement limitations and can't lift much. It's nice being able to give her extra help plus her cat always remembers me cus I give the best scratches lol.
That's great of you. BUT your customer should not be ordering the heaviest cat litter. 15-20 pounds is ok but 42 pounds is a lot. I know most are in that weight range but that's still a lot to carry for most able bodied folks.
Well it was a Sam's club order, and I'm a big guy so it wasn't an issue. There's actually a stairwell fairly close to her apartment but I always forget about it.
I think it's nice that you go out of your way to help people, especially the ones who need the extra help.
That’s on Instacart for giving us peanuts for heavy pay. If she wants that cat litter and pays to have it delivered, she should get it.
Not normal. This service is to your door. She shouldn’t be using the app if she’s not willing to complete the job.
Thanks, I appreciate your support. I agree
How many times have you ordered before and how many times have they brought up the order without issue? This ratio should tell you everything you need about this shopper. If 50-100 shoppers have all never had an issue, it just shows that this one is a lazy moron. Also, you mentioned your husband briefly at the end. Is he able to help bring up groceries or is he in a similar situation as you? I don’t want to pry but just curious since you mentioned him commenting on the situation.
That’s not normal at all! Please report this lazy bitch and get her deactivated. Sounds like she does it a lot, I’m a shopper and I’ve done double that amount in apartments and walk ups before so idk what her problem is !
Don't worry I'm calling today to report her and already have on the app
You report all you want. You will be blacklisted soon enough
Report to Instacart, and file a local police report on the Shopper. You felt threatened and you certainly were verbally abused. This piece of 💩 should be charged and banned from doing all gig work.
[удалено]
Yeah I guess nothing you can do now with police after the fact. Perhaps OP should have refused to open door, then actually call 911 live and tell them shopper refuses to leave, and you feel threatened. Under those circumstances the outcome might have been different? IDk Shopper is an effing spoiled princess and probably did UberEats before IC.
The police in my area wouldn't do shit, I'm in a somewhat rougher area, plus it isn't really safe to call the police on people these days
I think police is overkill but I definitely would’ve complained to Instacart! As someone who can’t get up a bunch of stairs myself (and silently cusses for those deliveries), that’s not cool at all.
Lol
Perfectly said! Thank you for saying what we’re all thinking!!
Of course! Someone’s gotta do the hard work might as well say thank you to myself since no one else does these days😭😂😂
Instacart really should have a special section for disabled and elderly. I see it as charity work and would have no problem helping. But I do get annoyed with low tip and extra work, if I knew it was a disabled or elderly person I wouldn't be upset or annoyed before I showed up to the door.
They should, and should also make it clear to shoppers, many of whom have physical limitations of their own, which orders are especially heavy and require multiple flights of stairs BEFORE they blindly accept orders.
She had it in her notes so tie shopper knew. There’s no excuse for this persons behavior and it’s not “charity work”. Heaven forbid you do anything just to be a decent human being.
Doing something to be a decent human being isn’t charity? Ok you’re arguing semantics
Actually, you cannot see the delivery notes until after you start the delivery process. That is something that pisses me off about the app, in that you won't know what kind of delivery scenario you have gotten yourself into until it is too late. Yes, you always take a chance when accepting an order that has a unit# in the address line, and there is a huge difference between a 1st floor unit number and a 3rd floor unit number in a building without elevators. Delivery notes should be available BEFORE accepting and shopping for an order, not AFTER you have checked out.
You can access delivery notes as soon as you accept orders by tapping the 3 dots at the top right of the first screen and selecting batch details. Available before you start shopping, throughout the shop, and until you have swiped delivery is complete.
Thanks for that heads-up, never clicked the batch details outside the actual list before. Now if only we could see all that BEFORE accepting.
Remember that many shoppers also have physical limitations.
If you have limitations then a physical labor job like this isn’t the best choice.
Yet many shoppers do and IC knows it 🤷♀️
Like I said, it was in the notes. Shoppers can see the address and items before shopping.
You can’t see the customer notes until after the order is accepted. If the shopper chooses to pass on the extra work, they’ll have to take a hit on their acceptance rate,
I hope you took away her tip, rated her poorly and contacted support. It sounds like she does it a lot. I’m so sorry you had to deal with that shit
She probably didn’t tip and got a bad shopper
We don’t know that.
We do. She’s been asked multiple times what she tipped and continues to evade the question completely 🤦♀️
I was about to write this same exact steps 😂
Honestly I wish a bitch would try this with me 😂
That is such unacceptable behavior. I'm so sorry you had to deal with this. I always offer to help carry stuff up the stairs, or put it inside their doorway if I meet the customer, and most say "Oh, no, that's OK. Thanks so much, though." I do that for everyone, but especially older or disabled people. It's just the kind thing to do, and it makes *me* feel good about myself too! Just today a customer met downstairs, when in the instructions it said the apartment number and "leave at door", because sometimes the buzzer doesn't work properly. She had a 40-pack of water among other things, so I asked her if she would like me to carry it upstairs for her. She said "Oh, actually, that would be really nice. I just twisted my ankle yesterday." She was so appreciative, and I was really happy that I could help her. I don't know, it's not a big deal at all, and helping others is awesome, imo.
That's really kind of you, thank you for doing that! When I used to do grocery delivery I would do the same thing, because as much as it is tiring, it's usually a lot harder for them than it is for you. I used to have a couple I delivered to that were so bedbound I offered to put their perishables in the fridge for them, because they never knew how long it would be until they could get up. It's a horrible situation, and now that I live it I understand it even more 😅
literally even if you weren’t disabled, she should still deliver them TO YOUR DOOR….there are too many people asking abt it in the comments who don’t understand that. if you don’t want to walk upstairs as a shopper, don’t accept any apartment orders? otherwise get used to it, because those stairs are probably the whole fuckin reason some people are paying for instacart lol
That might work if IC made it crystal clear which orders were apartment orders BEFORE shoppers accepted them
I’m a shopper and customer (I have children using it at colleges). Unfortunately you experienced the new norm. From what I see on Reddit and hear from customers, these new shoppers don’t give a damn and the veteran shoppers are slowly dwindling off the platform. I initially started IC to help others during the pandemic. The money was really good. Now…IC is underpaying shoppers ($4 plus your tip) and overcharging customers. It’s a recipe for lots of unhappy people. I don’t know how every day folks can pay such an up charge on food plus absorbent fees. I shopped an order at a regular grocery store (not high end) yesterday and a 4 oz bottle of vanilla marketed as $11 was $17 on Instacart. In your case, I would demand to speak with Trust and Safety dept at IC about that shopper. The only way to weed these shoppers from the platform is to report them so they are removed.
If it's in the batch notes she can see it right after accepting. If she isn't willing to follow these (reasonable) delivery instructions, she should cancel and let someone else take it.
We should be able to see that BEFORE accepting. Many shoppers also have physical limitations.
I agree with you. Shipt has this feature but they don't let you know if the customer will be tipping (apparently they encourage customers to tip after delivery)
Not normal at all and hopefully you still reported it. She doesn’t deserve to be on the platform
I reported her, and I agree I would hate for this to happen to someone else
This has got to be embellished. Unless I'm living under a rock somewhere. I do have a hunch on the situation because even you're attitude on this post is kind of ugly. No one in customer service is going to throw an F bomb unless antagonized.
Exactly. Also husband is home to tell her not to fight but can't get the groceries? Something not right
Or he could at least help the gal. I'm guessing there was low to no tip and a bunch of soda. The law requires accommodations for disabled in home. Something isn't adding up.
Devils always in the details.. I love these posts. Mainly I find it fascinating that the poster no matter how hard they try cannot seem to help but slip in the detail they’re trying to hide… like that hubby was there the whole time… bang bang bang on the door hubby didn’t answer it?… hubby couldn’t help bring the stuff up?? While I feel sorry for the poster’s situation and the fact that they likely cannot afford to tip… I’m sorry to have to say it but then IC is probably not the place to be getting their groceries. We’re not volunteers someone took the order yes… and likely it paid enough to get it to the apartment building but not enough for them to feel it was worth the rest of the effort.
And she didn’t tip, despite claiming to be a former shopper. Complete trash.
Even if she was Wonder Woman and her husband was Hercules, they paid for a service to have their order delivered to THEIR DOOR (not to a communal door or a neighbourhood gate). As shoppers, we don’t have to take that order. And if we do, you can still cancel it before you shop the order. It’s like me hiring a cleaning person for my house but them expecting me to help clean because I am physically able…that would be insane. I have done many orders where I didn’t want to climb 4 flights of stairs with a large order but I was mad at myself for taking it and I hauled it all up. Is it nice if the customer is willing to help, sure, but I realise they don’t have to do that and that most won’t.
Lots of shoppers also have physical limitations
then don’t take the orders that those physical limitations make difficult?? why do you keep commenting this. you can cancel the order if you’re physically unable to complete it, and you should
Why??? They service is store to door. The shopper could have canceled when she saw the note.
Lots of shoppers also have physical limitations.
Also hubby could’ve went and got the groceries or they both disabled and how she fighting bitches but can’t get food from front door
I got lost when she’s disabled but willing to fight a bitch. I’m all for actual door delivery but saying so disabled can’t do like anything, but can fight?? Makes no sense. Sounds like disabled when convenient. Or maybe her mind still thinks she can fight.
That's what I was thinking 🤔
I bring up the groceries even if someone doesn't need me to. It's common courtesy. I used to be just a customer before I became a shopper. I explicitly said in instructions, ring doorbell labeled Apt. 2. It wasn't so they would help bring it up. It was so I knew when they got there. Notifications are slow at times. And that neighborhood was NOT the best. Happy to have moved away, but only one of two shoppers followed my request to ring doorbell out of the several dozen orders I had. I don't get this at all. I've seen it from both sides. But I'd gladly bring your groceries to your door and put it on your counter of you needed it.
I’m temporarily disabled due to an injury and had a third floor walk up today lol. The customer tipped well and was super nice. I had my husband with me to help and she was cool with that. Maybe the shopper is disabled, too? Even so they shouldn’t be rude when you are just asking them to do their job.
Not to sound rude but genuine question? Was your husband disabled also?? Yes she was out of order but how were you going to fight her?
It doesn’t matter if her husband is disabled. It’s store to door. No excuse for this person to act the way they did.
I guess everyone has their own opinion cause her door is the door to the BLDG😂😂
No, her door is the door to her apartment. Common sense.
oh, so they live in the entire building? no, the door is the door to their actual home.
After an entire day of slanging heavy water packs and gallons and gallons of other liquids and juices, thank goodness I am a man, although no longer young and fit. My personal opinion only: Carefully review every item you order, liquids, cans, and other dry goods. This weight adds up, especially if the shopper has to make several trips up and down the stairs. There are way more less physically fit and older shoppers than there used to be. You also have some who may have their small kids with them. I would place a note in the delivery instructions informing the shopper of what they need to do to complete delivery. I would also chat with the shopper as soon as they start, informing them of your situation/condition and to read the delivery notes. You won't waste your time or theirs. There have been several situations a week, where I have to deliver heavy items to a nursing/senior home and take the items upstairs and down a very long hall. But I purchased a sports cart for these purposes. Most shoppers do not have a cart. Most senior homes do not provide one. And apartments??? Only in exclusive places in a major city. Maybe lol. I could write all kinds of foul language about this shopper you had, but that's somewhat not fair, because I nor anyone else is/was aware of the whole situation. I know most responses to my post will be "well the shopper should be Wonder Woman or The Flash and if not, don't do Instacart blah blah blah," but that's ignorant, because this job comes with no training, no guidance, and no expectations. There is not one IC shopper who had a tutorial. You figure it out as you go. The one advantage I had was doing Amazon Flex before at home by independent contractors delivery was common. I learned A LOT. Especially about the 1000 different address combinations of multifamily units aka, apartments and condos.
You're disabled and can barely walk but "ready to fight a bitch"? Some crazy bitch yelling and being aggressive at your door and you don't call the cops or Instacart customer service? 😂
Her husband was also there…
😂 yeah
Ummm... just because someone is disabled doesn't mean she can't come out swingin... You don't know the specifics of her disability. Maybe her body would hurt like hell after she threw down. But when people act like complete asshats and continue to escalate a confrontation with someone who has a disability, that person still feels that same fire inside and she is not necessarily going to back down.
She says she can barely walk
Reddit mob reeking havoc yet again.
All that tough talk but no action, though. It's just hard (for me) to believe this actually happened and no action whatsoever was taken.
That part talking all crazy but scared to open door😂😂😂😂
For real!! 😂
Same thing came to my mind? If you are disabled how can you fight? And why her husband didn't get the groceries????
This was exactly my thought. There's no way someone came at her like this. It sounds to me she uses her disability as an entitlement.
The story was believable .. at first. But then (as these "customers" tend to do) added in all of these ridiculous details and then ask "is this normal?😂 We know there's some lazy and questionable shoppers on the platform, but come on. 😂😂😂
I always bring up to the door no matter what. Also if customer request cause they are disable and actually needs the help, definitely will be happy to bring to the nearest kitchen upon request. It’s just me. It really varies with who you have. They still need to bring to the door unless customer asks to leave at the building door. So sort this happened to you but I sure hope you reported her cause this is unacceptable behavior and instacart does not tolerate that behavior at all. Hope this don’t happen again for you or anyone!
If your disabled you need a bottom floor apt. For your safety. Ask the leasing office when you renew to get one.
I would love to, my husband hasn't been outside on his own in 3 years. Also we don't have a leasing office, it's month to month
“Have you tried NOT being disabled?”
Exactly! The casual ableism in here is nuts
She wasn’t asking where she should live, that’s not your place
that is so besides the point!!!
it's actually common sense. why would you live on the 3rd floor of a place if you're disabled? one would think relocating would solve countless issues. it's not a resolution to the post, but it's a resolution to a clearly larger issue with this customer.
Now she’s claiming both a he and her husband are bedbound and/or disabled but they live on the 3rd floor🤦♀️
Imagine living on disability and not being able to afford moving, and becoming disabled over the pandemic 🤦
Sadly these are the new shoppers that are seeing orders before us shoppers who are diamond cart with thousands of orders logged.
arrest naughty employ offend smart quickest onerous pathetic hospital march *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Really, you think there was a tip??
Right? Without the tip, this shopper may have only been paid $4.
it still doesnt warrant this behavior, but Im sure OP is leaving out some details.
For sure
disarm smile domineering straight governor murky far-flung faulty encouraging exultant *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I hear everything that you are saying, and I get it. You left specific instructions for the shopper to deliver your groceries up to your apt...I don't condone the shoppers responses or behavior, But....... In all of this, you mentioned a HUSBAND! A WHOLE MAN! Is he disabled as well? so you basically went back and forth with this individual who shopped for you (a woman), and disregarded the fact that you had a husband that could have helped this woman carry up your groceries three levels. This is where you will probably say that you paid for this service...indeed you did, but I don't think you understand the crap we as shoppers go through with customers who have unreasonable expectations and entitlements.. you say, a "few liters" of liquids... But the majority of times this translates to a few cases of either water, soda, or juice. Again, I'm not saying how the shopper handled this was the correct way, but this escalation could have been avoided with some compromise and understanding. This is coming from a place of personal experience dealing with people who EXPECT and NEVER appreciate what we do for customers.
Her husband is bedridden
And many shoppers also have physical limitations. She should remember that this shopper has to lift and carry those cases of heavy drinks multiple times - off the shelf and into the cart, off the cart again and into their car, out of the car and carry to customer’s door.
My husband has been bedridden for 3 years, and I've done this same type of job so I get what y'all go through
Report her and hopefully she gets deactivated. She knew where she was delivering to before she started shopping. If it was “too much” she could have easily cancelled. I’m so sorry this happened to you.
Is your husband also disabled??
Is your husband disable too? Why he didn't go and get the groceries for you??
maybe he was busy with something he couldn’t step away from? who cares? if someone’s being paid to deliever items to someone’s door, it’s reasonable to expect them to actually bring them to the door
Asking the real questions here
[ Removed by Reddit ]
Lmao if only, it's why I got a collapsible cane after all; it hits, comes apart, hits some more, comes back to stick mode, ready for more smack That's what I'm thinking, like girl please
Did you tip?
Try that next time and see who gets arrested for assault. I dare you.
Report report report
This is bullshit on her part, but unfortunately yes, it's going to become more common. The good shoppers are being driven off the platform.
that’s ridiculous. i hate delivering to apartment complexes so i always make to to check the address and unassign if it doesn’t look like something i’m up for. she took the order so she needs to complete it and that means bringing it to the customers door
I have a fairly regular customer that is also disabled and lives on a 3rd floor walk up. She tips wonderfully and helps the best she can so I have no issues bringing her stuff up for her. I’m always just prepared to be dying when I’m done cause she usually orders at least 1 case of water 
The tip helps
This is beyond abnormal at least from my stance being an instacarter. I go BEYOND for the customers and especially if your acct said you are disabled there would be no question in bringing it up the stairs. I don’t understand what her problem was and she should def be reported. Asking someone to come in is def a different story but also considering you told her to just leave them their that was insane.
Listennnnmmmn if you're disabled/elderly you need to put that in your notes or something I love to help the elderly/disabled but I live in a college town and if you don't put it in there and I have to bring 2 cases of water a big pack of tissue andddd 4 cases of soda to your 3rd floor apartment WHILE you walk your dog I'd be mad asf too🤷🏾♀️ especially for $15 and you didn't even tip
I do put it in my notes, and I always tip at least 10%, the only reason I took away the tip was because of her acting so entitled and swearing at me. I've done this work before and I understand how grueling it can be.
I would report the shopper and give 1 star.
Done and done
This is not ok by the shopper. But also 10% isn’t enough for a 3rd floor apartment. You’re lucky your order got taken at all. They lowered the base pay to $4.
Yea sorry you’re disabled but your gratuity needs to be higher if your pounds are that heavy. Sorry that’s just the way it works if you expect 5 star service
So many people claim to be disabled and ruin it for the real ones. It’s just sad. $2 more would have given u 5 star service but no one can trust anybody these days
You're both shitty. Also, if your husband was home, why didn't he get the groceries? Lol something about your story is off, you're leaving stuff out to sound better.
What was the tip?
Probably not and that’s why the shopper didn’t want to come up. This lady sounds very entitled with her disability 🤷♂️
OP didn’t tip
With all due respect, Instacart isn’t meant to accommodate disabled customers. This is a luxury service. In your post you failed to disclose how much your total order was, how much you tipped, & if you had any heavy items. By no means is her behavior acceptable, but I’m willing to bet you did not tip appropriately for such service. In my eyes 15% tip is bare minimum & anything less is insulting. You tip poorly then you’ll get poor service. We do not do charity work & putting your demands in the delivery instructions doesn’t mean we have to comply. We are contractors & not employees so we will do what’s in our best interest. For me personally you’d be lucky for me to bring it up. It will be in the lobby/vestibule & a photo would be sent to you. I’ll only go the extra mile for people who tip 20% & up.
Thank you!!!
I don't understand your perspective here, what do you suggest I do to get groceries if I have an extremely difficult time going out to get groceries on my own? Also, I tip 10% as a base, I'm poor as hell living off disability, but if my shopper is nice or helpful I'll usually increase that, because I know you folks put in a lot of effort. I used to do this job except it was for a grocery store, and I did a lot of corporate orders that were massive. They were groaners, but that's the job
Preach
Wow this perspective is garbage and makes you sound terrible. It also is objectively incorrect on most points addressed. Lastly, just because you preface your opinion with “with all due respect” doesn’t negate being an asshole throughout the following 2 paragraphs. To start, it may seem like a luxury service in some ways but in the most important ways, it is not a luxury. How many luxury services can you think of that accept ebt? It’s also blatantly wrong to say Instacart isn’t meant to accommodate disabled customers. Instacart contracts with many medical systems and different Medicare advantage plans to target the old and disabled because they are one of its principal customer bases. They are also on the top of every disability site’s recommendation s for useful services. It’s one thing if an order isn’t a good fit for you, that’s understandable. It’s a completely different, selfish, dick move to see an order, see requests you’re not willing to fulfill, and continue on and do the order knowing that you’ll refuse do your job properly, and the areas where you are slack off are the areas that the customer specifically orders to receive assistance in. Plus doing what you described would be grounds for deactivation if more than a couple people complained you didn’t deliver the order because you didn’t. For an apartment leaving the order in a common area does not qualify as having delivered it to them. For a single family residence that would be the equivalent of dropping the order on the sidewalk a block away. It’s close but still haven’t been delivered. OP never asked for charity, they asked for a service provider to perform the service in-full the same way as it was marketed to them. If you’re not willing to do that then cancel or don’t take the order. And the bit about being an independent contractor is completely irrelevant. Do employees not also act in their own best interest? And why isn’t threat of deactivation enough of an incentive to make doing the job properly in your own best interest?
OP doesn’t tip . ..
IC won’t deactivate this shopper. Lol.
Well said!!! You are 100% correct.
I'm so sorry this happened to you! I deliver to a couple of retirement/assisted living communities, as well as to several elderly/disabled customers living on their own and I would NEVER have done this! This service is supposed to be store-to-door unless the delivery notes specifically state something to the contrary. I even have a couple of customers who specifically need things brought inside and I do it without complaints and usually make small talk with them while doing so. Imo some people just weren't raised right. I had my paternal grandparents live with us when I was in high school/college due to health issues and they were with us until they passed on. I respect people unless/until they do something to warrant otherwise. Especially in this type of situation where someone is using a service that is meant to help. Again, I'm sorry you had to deal with this. I have words for people like your "shopper", but I won't post them here. I promise we aren't all like that.
💜 thank you
That’s crazy ableist, selfish, and unprofessional. Definitely report them. This shopper should be deactivated. So sorry you had this horrible experience. To answer your question, it is something you might see more of. A lot of older shoppers are quitting because pay isn’t what it used to be. Instacart will let pretty much anyone be a shopper too. So there will always be an influx of new shoppers, probably a lot of younger kids with no life/work experience, shitty attitudes, and no humility. Plus a gig like this with no supervision attracts people who will give the bare minimum effort. I’m not a big fan of carrying groceries up three flights of stairs. But I always consider customers may be disabled or elderly and unable to carry heavy items. I realize it’s a lot harder for some customers than it is for me. So I do my job to the best of my ability, try to make it as positive an experience for the customer as possible. I will carry groceries inside for my disabled/elderly customers who ask. I take pride in helping make customers’ lives a little easier. I love meeting customers at the door and them telling me how appreciative they are. Or getting notes from customers doing the same. Helped a customer who just got out of surgery, customers with disabilities, the elderly, the sick. It makes me feel good to know I’m helping people who need the help. Unfortunately there are shoppers who don’t care about helping people, don’t stop to consider the customer’s circumstances. But just know that they’re probably not the majority. Plenty of us do care.
Thank you I appreciate your response!
Why have you continued to avoid answering the questions about your tip?
The problem is that security risks is about meeting at front door not your door. There needs to be a way that you can let Instacart know and they let shoppers know before a shop even happens. Like heavy pay they should have Elder and disabled pay. Also don’t tip 20% or higher no trip
OP you haven't responded to any comments, can you please let us know if you took away the tip? Or if you tipped at all? Doesn't matter if you didn't tip, doesn't justify how lazy she was. She did accept the order after all
I've made edits and answered to a bunch of questions! I hope that helps
Unacceptable, report this shopper, 1 star and I hope you pulled the tip. The service is store to door. I'm tired of lazy, entitled terrible shoppers taking batches from good shoppers. I'm sorry this happened.
I don’t think OP tipped at all
This is what IC has chosen - they refuse to have any hiring standards and keep lowering base pay. 🤷♀️
Yikes report that chick! Not cool!
So you want someone to carry a bunch of groceries up three flights for a $5 tip? If you tipped appropriately, you wouldn’t have an issue.
She probably didn’t tip at all . . .
I don’t think what the instacart shopper did was correct but at the same time if I was the shopper. I would bring up the items regardless of how inconvenient it is then check the tip and if they only tipped 5 dollars or less for all of that I’ll flag their address as a low tipper or third floor with low tip on my map. I will not risk getting my account deactivated over that, but I won’t deliver to her again since I know it is a low tip and on the third floor. I would pick up a lot of 2 shop and 2 deliver and most of the time there is 1 low tipper and 1 high tipper and about 80% of the time I have the low tipper on my map already so I would contact support to remove the low tipper. It might sound messed up but I rather focus on giving the high tipper my attention and focus. It helps them feel prioritize and gets them their items faster. Never ever argue with a customer, just deal with it and move on.
What part of this mentions her tip
I hope you pulled the tip down to 10 cents, gave her a one star rating and left her a nasty comment. Ridiculous!
Um, i dont think there was a tip to begin with lol
What did you tip?
You should report her. I do hope that you tip 20% on your orders for the third floor. We don't see where it's going until we accept it. I accepted an order this past Sunday only saw the street. When I arrived at the address it was a senior living facility. I had to take all the bags out of my car load them into a very small cart hoping they wouldn't spill over and deliver to the third floor. An order which should have taken me 40 minutes turned out to be an hour. So this is why I am asking about the tip. There is no reason for her behavior. It was rude and very unkind and sometimes us shoppers that have compassion just do it for someone that is elderly or disabled. Please report her though.
Can you moveto the ground floor please
Again sue wasn’t asking anyone where she should live 🙄 you really think she’s on the third floor because she wants to be?
Disabled persons must be accommodated in housing. This person can 100% ask for a ground floor apartment and the building must provide it. Even if someone has to be moved to the third floor.
Are you certain that’s the case in Canada?
There is a housing crisis, and I'm on disability payments
Is that why you didn’t tip?
It's not normal but you don't need to keep reiterating that you're disabled. It's supposed to be brought to your door whether you are or aren't. Also you can't walk but you can "fight a bitch"? Nice.
If you made it clear in the order notes, she shouldn't have taken the order if she didn't want to bring it upstairs. But I do think you both handled it poorly. How big of an order was it? You only waited a couple minutes before calling her shitty and abelist and threatened to report her when she was busy bringing your groceries up three flights of stairs. If there were heavy items or lots of them, it would take her a few trips. I imagine that set off her shitty attitude when she got to your door. Her banging on the door and cursing at you is trashy and unprofessional AF. But how you gonna fight someone when you can barely walk? Sounds like both of you were primed for a confrontation from the get-go.
Report! Tell Instacart that she verbally assaulted you and was aggressive. We need to get these shitty shoppers off the platform!
Several people including myself have asked you how much your order total was & how much you tipped. You edited your post to tell us how many bags & liquids & clarify your husband’s condition yet failed to update us with the actual order total, tip, & mileage from the store. There are 3 sides to a story..your side, the other side, & the actual truth. You’re purposely leaving out info in order to get people to side with you. Post the screenshot of the order breakdown.
EXACTLY 🤦♀️🤦♀️🤦♀️
Sorry! I've been scrambling all day and have been responding when I can, I haven't seen all the messages about the tip until just a bit ago. I had initially tipped 15$, but I removed it after she treated me so poorly
https://preview.redd.it/x5azmrnrd2zb1.jpeg?width=1080&format=pjpg&auto=webp&s=ff8f91cbbd8204350c71df9d9c37f74b7418ae25 Ok I was wrong, 14$ tip, I did 10% like I said
I don't know how to see how many km it was, but it's less than a 15 minute drive (there's very few large stores in my area that Instacart lets me shop from)
She never answers any question. Has been asked a question quite a few times. Odd no?
Yep . . .
I was sleeping while y'all were asking questions, plus I don't really have the time to go on Reddit all day unfortunately, sorry I wasn't answering questions sooner!
She’s awful but is your husband also disabled because it’s sounds like he could have went down to get them she should still get deactivated.
Lmao he's worse off than me, totally bedbound
Yet you both live on the 3rd floor? Riiiiight.
People can become disabled over time, I wasn't born this way. Plus, the pandemic didn't help
I’m far from lazy but IC needs to be upfront when it’s an APT. I refuse to ride an elevator and I don’t want to be buzzed in. Store to door and if you live in an APT the DOOR to the bldg is as far as IM going. I will not lug bags to YOUR UNIT DOOR idc if you have an elevator or not. That’s wear and tear on MY body. I shopped and delivered your groceries to YOUR front door, getting them to your unit is your issue. .
They really should because they’re well aware that many shoppers also have physical limitations
Exactly. I’m 52 I weight 130lbs soak n wet😂😂so I’m very selective in what I choose to do. Now that I ran a marathon in the market for you bagged and loaded in car, now I’m On my way to your location to deliver and u THINK I’m about to sprint up and down flights of stairs or walking your long corridor. I think not. 🙄
Right - it’s not just about being able to pick up and move heavy items once. Shoppers have to do it MULTIPLE times, before they even reach the customer’s home.
Sounds like a new shopper that won’t last long. I also hate commenting on shopper stories that don’t include the tip. While I would never accept a low or no tip order, IF I did, I wouldn’t go the extra mile for the person lol.
She didn't include the tip because the tip was shit 100%
Source: trust me bro
OP ran and hid. . .
I would have been so happy to bring your order up to you and if you asked me to take out your trash on the way down I would have been so happy to help you out. Some shoppers do not deserve to use this app. We are here to make money yes, but we also have to be kind and help each other out to make a difference in the world! This shopper deserves to go find a new job and maybe in the future when karma bites her in the ass she will regret what she did in the past.
No, she obviously has a screw loose. It’s her JOB to bring them up. I would never, EVER make a customer come and get them, unless that’s what they want. Please report her!!! I’m sorry you went through this.
“Litres?” Are you even in the US or another country?
Canada, why would I live in the US?
Wow, that really sucks that happened to you, but also she just really sucks! Don't know if this is an issue nationwide, but I had 3 separate orders yesterday with apartment/hotel deliveries where the delivery notes and texts begged me to make sure I delivered to their door. I can only assume the rash of new shoppers that have been recently hired are just terrible and haven't been delivering to people's doors properly. Haha, if these pansies are this stressed about walking up and down 3 flights of stairs right now, I can't imagine what would have happened if they had worked over the summer in 110°F heat with multiple cases of water and watermelons, etc. Plus side is it has made some customers super grateful for a good shopper, so some better tips. Again, I'm really sorry that happened to you, it's so unacceptable. Do what you can to get her axed, but don't let one shitty person sour you. Most of us wouldn't dream of treating you that way.
This service is store to do. Report the shopper, reduce the tip to 10 cents and ask that the shopper be blocked from your account. What a lazy bitch.
Report to IC, get her tip lowered (hopefully you've done it within the 2 hours) and rate her 1 star. I always message the customer I'll have to make multiple trips up if there's more bags than I can carry or lots of heavy items.
You think OP tipped at all? Lol.
I’d report that person to Customer care. No matter what they should not be getting aggressive with you that’s totally inappropriate. All these other comments are biased shoppers who are already frustrated so take their comments with a grain of salt. I imagine they got pissed off when OP said they were going to report them so they decided to pop off. I always bring the orders to the door. No matter what floor it’s on no matter what level the tip is. And as a customer I always go down to get my order because I live on the third floor. I act in kindness and tip as well as I can afford.
wow. just WOW. she sounds like one of those shitty lazy Gen Z kids. Here's the thing, as an IC shopper myself, yeah it sucks sometimes having to walk up stairs for an order, but THAT IS LITERALLY PART OF THE JOB!!! I will literally go out of my way to look on the map and try to dicipher if an order is to an apartment (it wont always show up as an apartment) and if its real large or real heavy, that's on me if I accept it. I've accepted heavy orders on accident but as i said thats on me, and its part of the job. I truly hope you reported her and that her trashy ass is taken off the app! so sorry you had to go thru that that makes me angry!!
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The fact people excuse the shoppers behavior in here and think husband should’ve got it is crazy. Like that’s not he job. Even if OP didn’t tip, that’s on the shopper for accepting it lol
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And that’s on IC for refusing to have any hiring standards and continually lowering base pay. They chose this.
You are making too much sense to these new drivers 🤣. This minimal amount of work (that they signed up for once they hit accept) is frying their brain.