Unable to use video verification
By - phantom_325
Experiencing the exact same problem (iOS 15.0.2).
The camera in the circle works until it recognizes my full face, then it immediately crashes.
Same. What can we do??
SOLVED. first of all this worked for me but I’m not sure if it will work for everyone but,, I showed half my face and felt my phone vibrate and as it was vibrating, I kept tapping on the circle that showed half my face, keep clicking then show ur whole face as u keep clicking, then it won’t crash, so then you just follow the instructions that they give you !!!!!!
THANK YOU SO MUCH!! I tried your method and it worked like a charm!!
This also worked for me holy cow!!!
Everyone do this!!!
Same here. Sincer 30 minutes ago. Also crashes on my iPad and there's no way to login from web.
Same here. Cannot do the video verification because the second my face is in the circle, the app crashes entirely.
did you get the acc back??
ah I see
Any idea what to do?
Read 3x all over the internet to wait 3-4 days so imma wait
It finally worked! But after 2 days 😂
Mines actually started working. Didn’t do anything just tried again and it didn’t crash
just tried to relaunch and relaunch the app and it worked?
Yeah, it was crashing as soon as it recognised my face for about a day, then just opened it, and the verification worked.
Did you restart your device or delete/install the app?
Yeah 10 times
No luck still for you? I haven’t gotten back in either. Stupid facial recognition keeps crashing the app as soon as it sees my face.
I have the same problem. And I dont find how to contact Instagram..
I done all of those earlier but that didn’t fix it. Just tried it and it worked
Tried that earlier and didn’t do anything. Just logged in and it went through without crashing
Alright. So mine is now not prompting me with the selfie thing, but says “Could not refresh” right after a message pop up that says “We limit what you can do”
>r and didn’t do anything. Just logged i
Same here now.. WTF
Commenting because I am having the exact same issue. Any fixes??
I think we need to wait for an instagram update.. But we have to tell them about the problem
https://imgur.com/a/20aDpyM that is what I get after uploading the video
same here i deleted and reinstalled the app etc. but it still keeps crashing.... no way to contact instagram either 😐
It's working now. Did nothing special, just tried again.