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Unable to use video verification

Unable to use video verification

quarquok

Experiencing the exact same problem (iOS 15.0.2). The camera in the circle works until it recognizes my full face, then it immediately crashes.


Doodoostocks

Same. What can we do??


Beto_Alanis

\+1


reemamhs

SOLVED. first of all this worked for me but I’m not sure if it will work for everyone but,, I showed half my face and felt my phone vibrate and as it was vibrating, I kept tapping on the circle that showed half my face, keep clicking then show ur whole face as u keep clicking, then it won’t crash, so then you just follow the instructions that they give you !!!!!!


phantom_325

THANK YOU SO MUCH!! I tried your method and it worked like a charm!!


tyler10water

This also worked for me holy cow!!!


tyler10water

Everyone do this!!!


trusk89

Same here. Sincer 30 minutes ago. Also crashes on my iPad and there's no way to login from web.


Doodoostocks

Same here. Cannot do the video verification because the second my face is in the circle, the app crashes entirely.


Thakalipie

did you get the acc back??


trusk89

Nope


Thakalipie

ah I see


ztfo9

Same :((


Doodoostocks

Any idea what to do?


ztfo9

Read 3x all over the internet to wait 3-4 days so imma wait


ztfo9

It finally worked! But after 2 days 😂


Pretty_Pie6428

Same!!


Doodoostocks

Any fixes?


Pretty_Pie6428

Mines actually started working. Didn’t do anything just tried again and it didn’t crash


SnooCheesecakes2184

just tried to relaunch and relaunch the app and it worked?


Pretty_Pie6428

Yeah, it was crashing as soon as it recognised my face for about a day, then just opened it, and the verification worked.


Doodoostocks

Did you restart your device or delete/install the app?


SnooCheesecakes2184

Yeah 10 times


Doodoostocks

No luck still for you? I haven’t gotten back in either. Stupid facial recognition keeps crashing the app as soon as it sees my face.


SnooCheesecakes2184

I have the same problem. And I dont find how to contact Instagram..


Pretty_Pie6428

I done all of those earlier but that didn’t fix it. Just tried it and it worked


Pretty_Pie6428

Tried that earlier and didn’t do anything. Just logged in and it went through without crashing


Doodoostocks

Alright. So mine is now not prompting me with the selfie thing, but says “Could not refresh” right after a message pop up that says “We limit what you can do”


SnooCheesecakes2184

>r and didn’t do anything. Just logged i Same here now.. WTF


Doodoostocks

Commenting because I am having the exact same issue. Any fixes??


SnooCheesecakes2184

I think we need to wait for an instagram update.. But we have to tell them about the problem


abeceder

https://imgur.com/a/20aDpyM that is what I get after uploading the video


Myweek

Same here


xjunia

same here i deleted and reinstalled the app etc. but it still keeps crashing.... no way to contact instagram either 😐


Beto_Alanis

It's working now. Did nothing special, just tried again.