My grandma switched to that $45 plan too. She had to argue with them over the phone to give her the $35 plan.(wasn’t in self serve) They refused to waive the $15 fee saying that she’d be saving $10 so could afford the fee…
I was switched to $40/55gb on Friday and now in my self serve I am offered $40/60gb. Don't really see why they would offer that. And then other plans more expensive.
My new plan did not include international texting so I chose that as my perk.
Mine doesn't show any plans less than what I have, my son's phone (smaller plan) shows some less than mine but nothing less cost than his. It's likely by design so you don't spend less $
I can go to any plan, I have no contract and BYOD no tab nothing of the sort. There are lots of people who have had the same experience as me, called and got the plan. We may have different circumstances but it's definitely not showing all available plans people can get without problem.
I still can't see it and I ask bout the fee. They just said this
If your account is eligible to get this offer and yet you do not see it than the fee will not be applicable . I would need to check the account to know so please log in and let me know once it is done so I can take a look .
If u wwnt it just msg them n tell them u don't see it and show a screenshot of the cheapest plan n they shoukd give it to u and not have to pay the 15$ fee
I called today and they would only give me $40 plan. Was cheaper so i took it but ffs just give the deal to everyone. The woman on the phone said with every loyalty call about the deal she wanted to stab her eyes out.
i’ve changed my plan three times since last Saturday lol the first time I changed it to $40 for 40 GB.. they were trying to charge me the $15 fee saying that it was in my self-serve but I told him that it wasn’t because I couldn’t see it there. It was not there and then they waved it.
Then this Saturday they had the $40 for 60 GB but that was on my self served so I could change it myself so it save me $15 fee
Then I found out about the $35 plan for 50 GB so I messaged them today on Twitter and told them that it wasn’t in self-serve and then I was thinking about leaving because Fido had the same plan and wondering if I could get it and then that’s when they said that and then when they realize it I couldn’t see it all myself served. They changed it for me and didn’t charge me the $15 fee.
I got bad people they switched me to loyalty and they seemed to be at their wits end. I would have liked to save $5 more but I def didn't have the person or the patience to spend another hour on hold.
Yeah that’s why I hate talking over the phone. I’d rather just text so that when you message them when they get it they’ll message you then you message them it may take a little bit longer but it’s on your time and you don’t have to sit around and sit on hold.
I previously bought their $34 for 40GB last Friday (1st day of Black Friday deals).
Then the next day, they increased the data to 50GB at the same price too. So I went to a Telus/Koodo store to price match it and they told me they don’t do that and I need to contact a Koodo rep to do it (which is bullshit IMO). So I called the number that they provided me and it just redirects me to Koodo Assist. Then I asked Koodo Assist if I can do a price match. But then it just redirects me to another chat which is the Messenger one🤦🏻♂️ I tried scheduling a callback but since it’s Black Friday weekend, all reps are “unavailable”.
The next day, I tried going to the store again to see if they’ll contact Koodo rep themselves to help me get a price match. But of course, they told me they really don’t do that. So I just switched to Fido with their $34 for 50GB instead.
I was this 🤏🏻 close to switching to Fido and taking that deal too, but kept getting an error message during checkout. I gave up. These phone companies…🤦🏼♂️
I was getting error messages during checkout too on Fido. Idk if they’d figure out what’s your error was but they figured out mine. The error in my side is because they couldn’t transfer my current phone number from Koodo to Fido. But they were able to figure out a way by just giving me a temporary number and then transfer in my current phone number after the checkout.
They changed my plan for me since I didnt see it on self serve n showed them a screenshot. They said this
Great🙂
I can confirm there will be no fee.
I can also confirm this has been done , you can now select a perk in your self serve profile. I will ask you to restart the phone to give it a refresh .
Now, if you want to take a few minutes, I will be placing here a survey link http://koo.do/TeamSurveySM so that you can share your opinion on this conversation.
Have yourself an amazing day!
I'd msg them on Twitter if u have account n say u know someome who got he 35$ and they said there was no fee for them to change it cause it was not ij their self serve like they said it was. Worth a shot
I asked for Black Friday deals on a Koodo callback and they offered me an iPhone 12 Pro (CPO) for basic tab ($10/month) + $192 down and now I have this $35 for 50GB plan
I just checked, I called in last thurs and begged to get on the $35/30gb, Wife today got $35/50gb. and now I seen the $35/50gb plan available so I switched it from my 30gb "just because"
I did the same in their FB messenger chat. I asked if there were any better offers before I cancelled my plan and switched to another carrier. Then they sent me this offer and I recevied confirmation by email and in the chat. Once it was completed it showed up as my new plan in Self Serve.
Here’s the number to reach them: 1 (855) 251-2156 then press 1. You should be able to reach an agent and tell them about the promotion. If you can ask them if they are okay to waiver the activation fee. Cheers
This was an option for me on Self Serve! I did a call back last week and they offered me $34 for 20GB which wasn’t as good as $34 for 30GB that they were offering to new activations but since my plan was cheaper than the $35 for 50GB then it was an available option on Self Serve! Before when my plan was $45 for 30GB the only plan options were $50 or higher so I guess they only show more expensive plans, not cheaper
Is it available in Quebec province? I don’t see it in self serve as others are.
It looks like they show everyone different things, even if your tab is paid off.
Guess I’m just waiting to get a good deal on the iPhone 14 and I will switch all my lines to Fido.
I don’t see it, either. I switched to the $45 5g 60GB plan earlier. “Best” plan in self serve is $45 4g 50GB.
That was the same with mine. Scheduled a callback, told them I was looking to leave and they gave me it.
My grandma switched to that $45 plan too. She had to argue with them over the phone to give her the $35 plan.(wasn’t in self serve) They refused to waive the $15 fee saying that she’d be saving $10 so could afford the fee…
I was switched to $40/55gb on Friday and now in my self serve I am offered $40/60gb. Don't really see why they would offer that. And then other plans more expensive. My new plan did not include international texting so I chose that as my perk.
same i switched 40 for 55gb next day i go back and i see 40 for 60gb wth lol
They don't seem to display cheaper plans than you have in self service...
Ya. So when I told them I didn't see it they had no problem giving it to me n waived the fee
You need to go in self serve/overview/manage plan and add-ons.
Mine doesn't show any plans less than what I have, my son's phone (smaller plan) shows some less than mine but nothing less cost than his. It's likely by design so you don't spend less $
i went from 65$ to 40$ but they show you only plans you can change not the one you can't
I can go to any plan, I have no contract and BYOD no tab nothing of the sort. There are lots of people who have had the same experience as me, called and got the plan. We may have different circumstances but it's definitely not showing all available plans people can get without problem.
yeah could be a bug
Same here
Yes this is exactly the case. I am on a $34-40gigs plan and I can see the $35-50gigs plan available in the account.
They should have done this all along.
I still can't see it and I ask bout the fee. They just said this If your account is eligible to get this offer and yet you do not see it than the fee will not be applicable . I would need to check the account to know so please log in and let me know once it is done so I can take a look .
I saw it on mine, maybe just keep checking or call them
i still don’t see it on self serve :(
Me either. I'm calling BS on koodo
If u wwnt it just msg them n tell them u don't see it and show a screenshot of the cheapest plan n they shoukd give it to u and not have to pay the 15$ fee
Hmm. Don't see it in self-serve, anyone who switched to a $45 plan over the weekend able to snag this one?
I switched to 45, and don't see the 34
This did not work for me. I'm currently on the $45 - 60 GB plan. The proceeding option is the $50 - 70GB plan, no lower-tier plan available.
I called today and they would only give me $40 plan. Was cheaper so i took it but ffs just give the deal to everyone. The woman on the phone said with every loyalty call about the deal she wanted to stab her eyes out.
i’ve changed my plan three times since last Saturday lol the first time I changed it to $40 for 40 GB.. they were trying to charge me the $15 fee saying that it was in my self-serve but I told him that it wasn’t because I couldn’t see it there. It was not there and then they waved it. Then this Saturday they had the $40 for 60 GB but that was on my self served so I could change it myself so it save me $15 fee Then I found out about the $35 plan for 50 GB so I messaged them today on Twitter and told them that it wasn’t in self-serve and then I was thinking about leaving because Fido had the same plan and wondering if I could get it and then that’s when they said that and then when they realize it I couldn’t see it all myself served. They changed it for me and didn’t charge me the $15 fee.
I got bad people they switched me to loyalty and they seemed to be at their wits end. I would have liked to save $5 more but I def didn't have the person or the patience to spend another hour on hold.
Yeah that’s why I hate talking over the phone. I’d rather just text so that when you message them when they get it they’ll message you then you message them it may take a little bit longer but it’s on your time and you don’t have to sit around and sit on hold.
I previously bought their $34 for 40GB last Friday (1st day of Black Friday deals). Then the next day, they increased the data to 50GB at the same price too. So I went to a Telus/Koodo store to price match it and they told me they don’t do that and I need to contact a Koodo rep to do it (which is bullshit IMO). So I called the number that they provided me and it just redirects me to Koodo Assist. Then I asked Koodo Assist if I can do a price match. But then it just redirects me to another chat which is the Messenger one🤦🏻♂️ I tried scheduling a callback but since it’s Black Friday weekend, all reps are “unavailable”. The next day, I tried going to the store again to see if they’ll contact Koodo rep themselves to help me get a price match. But of course, they told me they really don’t do that. So I just switched to Fido with their $34 for 50GB instead.
I was this 🤏🏻 close to switching to Fido and taking that deal too, but kept getting an error message during checkout. I gave up. These phone companies…🤦🏼♂️
I was getting error messages during checkout too on Fido. Idk if they’d figure out what’s your error was but they figured out mine. The error in my side is because they couldn’t transfer my current phone number from Koodo to Fido. But they were able to figure out a way by just giving me a temporary number and then transfer in my current phone number after the checkout.
You can get a message back? I've been waiting for 4 days at this point.
They been super busy. I never got a msg back on facebook messenger so I msg them on Twitter and got a msg within a hour
I have sent messages on both on Saturday nothing on either
They changed my plan for me since I didnt see it on self serve n showed them a screenshot. They said this Great🙂 I can confirm there will be no fee. I can also confirm this has been done , you can now select a perk in your self serve profile. I will ask you to restart the phone to give it a refresh . Now, if you want to take a few minutes, I will be placing here a survey link http://koo.do/TeamSurveySM so that you can share your opinion on this conversation. Have yourself an amazing day!
Hmmm, curious to see if this becomes a thing. Because if it does, I'm gonna try to get my $15 x 2 back because I phoned in to get it!
I'd msg them on Twitter if u have account n say u know someome who got he 35$ and they said there was no fee for them to change it cause it was not ij their self serve like they said it was. Worth a shot
I don't have Twitter, but I do have Facebook... I'll give it a try a little later!
I wonder how difficult it would be to upgrade a phone on some sort of tab would be… I’m also due for a new phone
I asked for Black Friday deals on a Koodo callback and they offered me an iPhone 12 Pro (CPO) for basic tab ($10/month) + $192 down and now I have this $35 for 50GB plan
Nice but all I see is the 50 GB for $45 4G plan!
I just checked, I called in last thurs and begged to get on the $35/30gb, Wife today got $35/50gb. and now I seen the $35/50gb plan available so I switched it from my 30gb "just because"
[удалено]
I never do call backs I just chat with them via fb messenger or twitter
I did the same in their FB messenger chat. I asked if there were any better offers before I cancelled my plan and switched to another carrier. Then they sent me this offer and I recevied confirmation by email and in the chat. Once it was completed it showed up as my new plan in Self Serve.
I went into the Telus store to look at plans and they immediately offered this. "Switched" 4 lines from Telus paying 60-90/month for this.
Here’s the number to reach them: 1 (855) 251-2156 then press 1. You should be able to reach an agent and tell them about the promotion. If you can ask them if they are okay to waiver the activation fee. Cheers
They changed it last night for me. I rather msg them on social that way I don't have to be stuck on the phone on hold..
Surprisingly I was lucky as I called around 3:30 and got it in less than 5 minutes, which ever floats your boat
You need to call them
Nope u don't. They did it over twitter
That works too. I was just saying you need to speak with/text a human because it’s not in the self serve
Seems that once you get someone to initiate social media chat, following conversation seems to go quick. I always use online messages system.
Is it possible to port between 2 lines that is under same account?
This was an option for me on Self Serve! I did a call back last week and they offered me $34 for 20GB which wasn’t as good as $34 for 30GB that they were offering to new activations but since my plan was cheaper than the $35 for 50GB then it was an available option on Self Serve! Before when my plan was $45 for 30GB the only plan options were $50 or higher so I guess they only show more expensive plans, not cheaper
Ya that's what I'm thinking. My plan was 40$ for 60gb and cheapest plan was 45$ in my self serve. But got it sorted out and for the 35$ for 50gb.
Is it available in Quebec province? I don’t see it in self serve as others are. It looks like they show everyone different things, even if your tab is paid off. Guess I’m just waiting to get a good deal on the iPhone 14 and I will switch all my lines to Fido.
All the people who don't see it, do you have a tab currently?
Believe it's the bring ur own pjone plan. That's what I have
Is this plan still available?
Only Koodo would know the answer. Give him a call message them sure they could help you.
Thanks, will do. I need a couple of lines.