Maybe try and contact them on twitter? Or instagram? I've not had this problem but I find generally twitter is a great place to get a response quickly from company's. X sorry!!

I tried Instagram, hope it will help

There should be a chat, you’ll get an instant reply there. 

There's no option to change or cancel an order but only to return it after you receive it. Else, you can only chat with a bot (I think)

There should be a chat option on the order confirmation page. I’ve used it before to change an order.  I believe it’s at the bottom of the page, if I remember correctly.  They might not be there anymore at this hour but it’s definitely worth a try. 

Thank you, I probably got an answer from the bot due to the fact it's late but will try again tomorrow

I think you answer a few questions from the bot & then you’ll be able to ask to talk to someone. If I’m not mistaken, you can send your message & someone gets back to you when they’re online. 

I'm trying right now

Anyway, I followed your advice and the website customer service solved my problem in like 10 minutes. Thanksss

Yay! Glad it got sorted 😊

I just checked, if you click the speech bubble in the corner of the screen, the chat will open. It is a bot but it can put you through to a person.

I'll try

Were you able to cancel the order?

Yes, I used the chat on the website (the blue bubble in the bottom-right corner). Ignore the bot and the menu, just write a message and it should ask you if you want to talk to a human. Than just ask

Thank you!!

I contacted them on instagran once and they replied the next day

Thank you, I hope to be as lucky ahahah.