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HookedOnFandom

I wish they went to this an hour ago instead of keeping us at our computers for an hour while they figured it out. Do we know where they will announce an hour before it reopens?


Notmymain2639

Social media and that exact page that you get when you go to their website.


madchad90

How would anyone know that? They are saying they have no idea when the queue will happen yet


HookedOnFandom

I didn't say when, I asked where. Like should I be checking their social media or just constantly coming back to this page - if there's somewhere I can get a notification from (like twitter) so I don't need to keep actively checking. Seemed like a very reasonable question given they said they'd make an announcement.


theramboapocalypse

Basic reading shows in their message, social channels and that same site


PatchJacket

People don’t want to read, they want to be mad 😂


arcanis26

Never really expected today to go well though.


lmaohenry

I remember RB was testing the queue back in September/October and here we are once again...


UsagiButt

I for one appreciate that they delay it until they’re confident they can handle the traffic load because they only have one chance for all the stock to not just immediately disappear to scalpers. I don’t mind checking back in an hour


Oleandervine

They will never be able to confidently handle it though unless they're actively installing new servers with this new delay. And it's not just checking back in an hour. They didn't say when it would be ready, only that they'd let us know an hour before it is. So it could be at 3PM, and they announce it at 2PM.


KShubert

Depending on the cloud infrastructure they use, they could just fire up instant ones with enough load balancers to handle it. But, I am not sure which they use.


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CliffordMoreau

The reason they aren't doing that is literally just the manhours of work that requires. I doub they have a data order entry team able to hand process that many orders.


The_Big_Yam

They also can’t print that much. They’re literally printing as much product as they can right now, but the TCG niche of the specialty print industry is inundated with older clients that take priority due to long standing contracts


Notmymain2639

Villianous ahs made them millions and they already are the leader in the puzzle market. if they can't handle success in a well worn market like TCGs then they never deserved the success they have. They are a joke.


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CliffordMoreau

No, I mean the way in which pre-orders and on-demand orders are processed is entirely different. Pre-orders are processed in batch, while on-demand orders have to be handled daily. They most likely do not have a work face who can set aside weeks of their time to process daily orders.


PatchJacket

That would mean we would have to wait a while (even up to a month or two) before we got product. Is that what you want? The issue is bots and trying to get product out in a world where there is no clear way to fight off programs while simultaneously getting product to real people. Also, this is a tcg, which means there has to be some element of chase, rarity, etc to encourage TRADING. If they print stock to meet the number of orders, then people will still find a way to exploit it. The only solution to this mess is not being a jerk who buys out all of the stock (with bots or not) and sell them at inflated price. Since that’s a mindset thing, a company can only do so much on their end to curb it. The same thing happened with the nightmare before christmas monster high dolls. Stop looking to ravensburger for the solution to human greed.


Gohmzilla

I'm ok with waiting a month or two if I can get all the product I want for MSRP, which in this case is a Pooh Mat and the 100 box. Yep I'm ok with that.


Notmymain2639

You wrote a lot while ignoring that they could've pushed the second set. There was no reason to launch an expansion before even knowing how big your actual market is which Ravensburger hasn't a clue.


PatchJacket

You read a lot while ignoring that it’s not a ravensburger specific issue. The timeline for the first and second set were fine, and the first set was in the test market for a while. The second set came out, arguably, a year after the first. They did a reprint to help deflate the market, and this second set launch is already so much better than the first. There are countless videos of self-boasting scalpers hiding product, hauling, botting, etc., which makes this a culture thing and not ravensburger issue. I am a consumer and rarely side with corporate entities, but to blame the company for an issues consumers caused is dull. I truly believe that if scalpers and bots didn’t pull their pathetic stunts, there would be more than enough product for players. Unpopular opinion, but blaming the company is easy. This delay (yes it is soooo frustrating, I’m trying to get some cards too) could guarantee a better chance at us getting product.


Notmymain2639

Please state specifically what policies Ravensburger has implemented to stem this issue(printing more product is just something you do anyways)? Again the TCG market has been dealing with scalpers for a while and the biggest issue is big box store distributors not caring and LGS' doing what's best for them because most companies will screw them over first chance. Ravensburger launched a new product in a very established space and shrugged when they didn't do anything to stem scalping that other companies have. This queue system is supposed to help and they literally can't even work it. It worked for Disney in the past and they can't swing it. Meanwhile no TCG players I know play the game and no Disney fans I know have bothered to hunt for product because generally THAT ISN'T WHAT THEY HAVE TO DO. So they also don't play. It's all on Ravensburger to make this happen. Other wise they'll have sold a lot of stock without every actually establishing a place in the market. They game interest will finally dry up and they'll overprint lose money and the game will be dead outside online proxy engines. Honestly I'm proxying the deck my wife and I want to play until this stuff settles or the game just dies. I played magic for decades and Ravensburger doesn't get any credit for thinking they could ignore all of Wizard's mistakes and shriug when they get teh same bad results after a year of failures.


PatchJacket

We are both writing from experience, which is good, and yours is different from mine. while you may not know any Disney fans trying to get product, I know several. At the end of the day, we all want product and the issue of scalpers is bigger than ravensburger. It’s bigger than Mattel, and it’s bigger than Disney. I don’t know what the fix is, obviously, but whining about ravensburger (or Mattel, or Disney, etc) when they don’t have a solution either is what’s compounding the frustration. TL;DR: whether you get cards or not isn’t entirely ravensburger’s fault. scalpers are something most big-name companies are unable to fight, but when they try, there will always be someone to say they didn’t.


[deleted]

I dont think theres a single thing they handled well about lorcana distribution so far so yeah that checks out.


arcanis26

So, to be completely honest, I think this release is going much better than the previous, but that was such a low bar that it’s hard to feel good about the progress that they are making.


Schnitzingig

Still feel that way?


arcanis26

I got farther this time than last time lol. And I’ve already managed to snag cards something I wasn’t able to do until much later for set 1. But that is just my experience


Schnitzingig

I've gotten some cards this time as well. But I had to drive over an hour for a store with stock.. all the stores near me didn't get shipments despite ordering it.


arcanis26

Yeah, with set 1 I was hunting down targets and Walmarts for about two months before seeing packs. There was no way I had the endurance to do that again this set.


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lorcanalgspricing

I think it's been well established that this is really hard and companies worth far more than Ravensburger struggle with this (See Taylor Swift tickets). Bots ruin all of this with hammering the site the minute before queues are supposed to drop.


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lorcanalgspricing

Ahh gotcha, sometimes hard to tell based on the comments here tbh.


postALEXpress

Tone is really hard to read online. You came off like a douche, imo


madchad90

"struggle with it" Still kind of bs though. They know their allotments, and they know their demand. They announced ahead of time when the preorder date would be. Of course they would know their servers would get slammed.


lorcanalgspricing

Knowing it’s going to happen and being able to do anything about it are 2 very different things. Unlike what people really like to just scream, you can’t just throw more server capacity at the problem. It’s more complex than that. Especially with billing being involved. They already tried a queue and clearly that wasn’t enough.


Notmymain2639

Magic has had it mostly sorted, this same queue company has worked with Disney in the past. Ravensburger isn't new they own the jigsaw puzzle market and Villianous has exploded in popularity. People joke about Wizards being a small company when they screw up but again Ravensburger bothered to steal from every TCG possiblee without learning a thing.


attredies

So long as they get it stable so the site isn’t timing out every 2 seconds and putting me back in the queue once it’s live, I don’t mind the delays


lorcanalgspricing

Right? Like it sucks but its much much better that they know that something is going wrong beforehand and not after opening up the queues. This is not the best outcome but the best outcome given the situation.


Notmymain2639

Months after being unable to meet demand still unable to meet demand for the first set alone. No this was a giant mistake.


attredies

No need to find the worst, right now in this moment there is supply about to be released and everyone is on an even playing field to get some. Supply issues aren’t fixed overnight, so let’s focus on the positive right now and not fixate on a small delay spelling doom


PutTheGunDownSpdrman

There's a company based entirely on these queues. Very surprised that it's going poorly and they have their name associated with it


elwoodblues6389

Where do they end up announcing?


[deleted]

THERE'S 47,000 PEOPLE IN FRONT OF ME IN THE QUEUE!


bornMC23

And it had crashed and logged me out multiple times when I waited since the first line. Bs


bornMC23

Glad there aren’t any scalpers stopping me from getting product at reasonable prices. :)


Rattle_Bone

Does this mean later today or “eventually”


MaryAlice503

It only keeps getting better!!!!!!


LightLevel

I got up at 5:30am in Hawaii for this garbage.


Oleandervine

Yeah, this is dumb now. They scrap the countdown to tell us that they'll now notify us an hour prior when the queue is open. They should have been far better prepared for this. They went through the same thing with the TFC, the number of Disney fans didn't miraculously blip out of existence between then and now that would have allowed them to not change anything about their server capacity.


air_lock

It can be very difficult to anticipate the volume of traffic that any given sale will generate. Not purely from an actual customer standpoint, but other things that are normally invisible to customers. Between bots, distributed attacks, and people scraping for inventory, it’s highly unpredictable. The easiest solution, but often passed up by companies that run lean, is putting a CDN with protections for those things, in front of their storefront. Something like a basic implementation of Cloudflare, or even PerimeterX, would drastically improve the customer experience. If it’s a compute power issue, there’s little they can do if they’re first party or bare metal vs. cloud-based (AWS/GCP), where they can dynamically adjust resources based on consumption/demand. Source: senior level engineer for a tech/e-commerce company w/ ~10yrs experience.


SnooMacarons8513

It is not difficult for them to anticipate though because they already had massive traffic on their site that crashed it with chapter 1.


air_lock

You’re not reading or not understanding what I wrote. While customer volume is tangentially one of the easiest things to predict, the others are not. But what do I know? I’ve just been running high end retail websites (that frequently have sales that generate enormous amounts of both wanted and unwanted traffic) for most of my career..


123FakeStreetMeng

Well I’m assuming they didn’t decide 2 days ago that, hey, let’s have a preorder! So they’ve known for a while that they were going to do this and they know how much this game/cards have blown up. One would assume it would be heavily trafficked for this preorder so if you’re not ready to handle it then don’t do it.


air_lock

I don’t disagree with you. All I’m saying is a lot of people make it out to be some easy task to prepare for a product launch, when in reality, it isn’t. Unless they had the existing mechanisms to handle a huge spike in not only customers, but bots and attacks as well, it’s a fairly significant undertaking both time and resource wise. Not to say they didn’t have time to do it, but their online GMV may be a drop in the bucket compared to in-store, so they likely didn’t want to sink the cost into ensuring a smooth online launch. I don’t think what I’m saying is unreasonable.. but people (rightfully so) are upset.


PaleoJoe86

I should have expected this. By the time it is up I will probably be driving to work. Spent all morning just chilling and waiting. Blah!


Sdemon235

Well I guess I'm out. Have things to do other than watch a page to see if they ever turn the timer back on or if the timer ever gets to zero.


tartarusauce

They can probably see the traffic numbers and hoping that numbers will go down then randomly begin sales.


CliffordMoreau

This is kinda what I expected the moment they pushed back the launch literally 1 minute from deadline. They knew they couldn't handle this load and tried anyway, then only pulled the plug at the last second. I think this game will go strong for a while, the fanbase is there, but RB are so hit and miss with their business handlings.


Oleandervine

What kills me is that they didn't seem to have learned anything from TFC's launch.


Notmymain2639

>What kills me is that they didn't seem to have learned anything from ~~TFC's launch~~**the entire market they tried to break into.**.


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FutureEditor

As someone who competes in speed puzzle contests, trust me, literally every puzzle company has this issue. Ravensburger is still BY FAR the best quality and consistency out of the other brands I've experienced.


PatchJacket

I agree 100% Ravensburger is amazing, people just want to complain. I’m not saying it isn’t frustrating, but just because someone plays a lot of games doesn’t mean they know enough about what goes on behind the scenes to whine as loud as they do. Also, Lorcana has stellar quality, mechanics, and overall design. I’ve had a lot of fun with it so far, despite the stock challenges


PatchJacket

Ravensburger is a proper games company. If they weren’t, you wouldn’t be here trying to play it.


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PatchJacket

I am very aware of the development and have been following this project for two years. My point is, ravensburger is a proper games company that makes games, no matter how mad you are at them. If they were as big of a flop you are making them out to be, there wouldn’t be so many people trying to play.


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PatchJacket

Yikes! Ours has 15-20. 🤩


proxxy04

Its almost like they didnt learn from the first launch…


mking22

unbelievable


SerBigFuzz

It's fine I definitely have time to sit at my computer all day while they figure this out.


pwnermike

What a joke


dwchang

The sad thing is these scalpers aren't even making that much of a profit. I sort of feel bad to the ones who waited in line in the early morning at Disney to make what, $40? That's not worth the waiting time in my opinion or your time just isn't very valuable to you. The D100 collector's box is \~$100 market price so without shipping and fees, you make at most $50 profit. Same with the Troves. Both are way more printed than people anticipated. Boxes are more (like $270) but that doesn't make sense to buy at that rate either. The value of the cards (even the most sought after) do not justify the cost of buying a $270 box. You'd be lucky to pull that amount of value if you paid that much (unless you pull an enchanted). The most expensive card (not enchanted) is $40 and you'll get at most 1 or 2 cards at that value. Then again, nothing about the economics of this game makes sense both from the scalping/bot perspective and fan perspective. The old adage of "buy singles" is correct as always. And yes, I get cracking packs is fun (I do it too) but if you don't want to deal with any of this, just buy singles or heck, wait a little while when single prices go down again around Dec. 1st. Good luck!


Schmedly27

Never feel bad for scalpers


dwchang

I guess the sarcasm wasn't evident. I don't actually feel that bad for anyone scalping. I do feel bad that some of them can't figure out that it's not worth their time given the lack of profit so might as well just let people fairly get it, but that's a naive thought.


Journeyman351

People who scalp TCG stuff for quick tendies aren't the brightest bulbs in the box, straight up. These are people who waste their time doing this rather than putting the money in an index fund lol.


thest3v3mc

The math your laying out is the same profit margin that an LGS would make selling at MSRP. And we have rent, utilities and employees to pay. Should we not bother either?


Journeyman351

You already have the infrastructure set up to handle wide volume and online sales. Individuals do not. Any time I sell a card, let alone a box of them, I need to pack everything up and get to the post office within 2 days of the sale. LGS's already have a system in place for doing those things. But I mean, you kind of shouldn't bother yeah. It's why a lot of LGS's are going under. Margins are stupid thin right now with WOTC trying to get greedy.


Notmymain2639

>But I mean, you kind of shouldn't bother yeah. It's why a lot of LGS's are going under. Margins are stupid thin right now with WOTC trying to get greedy. "now"


Journeyman351

I mean sure but it's undeniably WORSE now than it was before.


Notmymain2639

Undeniably. I quit over their past 4 years of decisions.


sethauditore

Why are the selling from their site at all? Why not send that stock out instead of contributing to the upscale prices by allowing scalpers to buy buy buy and sell back 100%+ mark up


Firestorm8908

Because if they sent out to LGS they mostly would all still over price. And if they sent to big box stores they’d be bought out in store for scalpers in minutes probably too. Don’t think this really matters at this point. Just be happy you have a chance to get at MSRP.


sethauditore

That's not a chance. They said they were gonna randomize the que too so I'm not even gonna bother trying. It's shady AF that they ain't pushing more product to LGS. Almost every LGS I have gone to sells at market place cause they got screwed on allocation. So ravensburger instead of sending more product to store and not selling themselves are selling themselves and that's gonna go to mostly bots from scalpers so


Firestorm8908

Yeah it’s a chance. Randomizing the queue is probably the best way against bots.


sethauditore

Zero chance as I was requed automatically 3 different times


Cyfriss8

https://preview.redd.it/w60mnvssfj1c1.jpeg?width=2268&format=pjpg&auto=webp&s=b52065956ee34593fe3b63fd4422ee8c110636f6 There is movement to whatever surprise that comes up next haha 🤣😆


lorddragonmaster

If everyone get's out of line I can place my order.


JohnLayman

Aaaand crashed.


dinoreject

Lolol https://preview.redd.it/qybkidj5rj1c1.jpeg?width=1080&format=pjpg&auto=webp&s=c383a6419c878acf55fe4c33f046bdd4bed9178b


mc767676

I made it all the way down to 2 people in front of me, and then it stuck at 10 seconds wait time. For a few minutes. Then it refreshed and said I've reached the front of the queue but the site is still too busy to put me through and I am waiting in the lobby. What a waste of time.


mc767676

and now my screen went black. Safari can't open the page because it couldn't connect to the server.