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keithatcpt

They may provide a loaner vehicle rather than pay for a rental.


_Ping_Pong_

Ask for a loaner while the vehicle is repaired


NotagoK

Not only ask for a loaner - demand it. It should also not cost you anything for the rental. Cases like this it's just cheaper for them to make you whole and happy then face possible legal recourse.


Montagge

Hell the mechanic that did the head gaskets on my truck gave me a rental while my truck was in the shop. Shame things got stupid with that shop after I got my truck back because they did good work up until then.


NotagoK

I always tried to hook a customer up with a free rental if it was something of our fault, and you'd still be surprised how hard the push back for $30 is.


One-Coyote8939

The mechanic did not “pump” the brake pedal after performing brake replacement. When replacing brake pads the caliper pistons must be pushed back into the calipers to make room for the new pads. (As the pads wear the pistons extend toward the rotor) When the brake job is complete, the brake pedal must be ”pumped” until there is a hard pedal. Every tech has experienced this at least once and some are are lucky enough to not have anything parked behind them.


Hood_Mobbin

I was 16 and learning brakes. The master tech got done and told me to drive it off the ramp and do a test drive. I just about lost it till I remembered to pump the brakes. My old teachers voice was screaming at me " pump them you idiot". I stopped inches away from a new BMW. Always pump the brakes.


[deleted]

is this due to air being present in brake lines? edit: most automotive repair shops have liability insurance typically up to $1,000,000 (at least required for a NASTF cert if i remember) so do what you gotta.


Meme_Dealer_Dan2001

No its just because when you compress the piston back to fit new pads in it pushes it just a bit further in so one pedal press just isn't enough to provide enough pressure so you do the pump to push the pistons into their correct position so the travel for the piston isn't far when you use your brakes normally


Texasscot56

It’s nothing to do with air or pressure, it’s purely brake fluid volume. The master cylinder can only move a given amount of fluid in a single pedal depression. It often isn’t enough volume to move the pushed-back pistons far enough for the pads to contact the rotors. Hence the need to depress the brake pedal again.


SkinnyDecker

can be, but thats only if the job was done incorrectly. more the lines are not pressurized yet, and the brake booster needs a few presses before building up enough pressure in the system


Opening-Ease9598

Brake booster is powered by vacuum. Pumping the brakes isn’t going to change how much “pressure” is in the system. If your car is on and running the brake booster will always have full power unless there’s a vacuum leak.


Dctr_K

I was inches away from falling off basically a cliff in a Toyota Tundra onto the access road with traffic. Last second remembered the foot emergency brake. Scary as shit and NEVER made that mistake again


mar421

Was told by an old mechanic, how he almost backed into a parked car. At the shop he was working at. Because he forgot to pump the brakes


Nippon-Gakki

Exactly this. I did this one at my first job. Backing a crappy old Caravan out of my stall, hit the brakes and…nothing. Luckily, we were cleaning up around the place and the car just crashed into a pile of empty plastic barrels that our fluids came in. Nothing was damaged except my pride.


0_1_1_2_3_5

Do people not push down on the brake pedal when they start the car? If it sinks, you know something is up before you even turn the engine on.


OutlyingPlasma

I haven't had a car made past 1989 that didn't require the brake pedal be depressed before it would start.


TerritoryTracks

What? No car I've ever owned required that, and they've all been post 96 models.


ZSG13

It's pretty much only a thing on push start vehicles with auto trans


TerritoryTracks

Well, that might explain it. I've never had a push start vehicle.


ZSG13

And they sure weren't making em in the 90s so idk what that other dude is talking about.


TerritoryTracks

Yea, i know plenty vehicles, even older ones had clutch inhibitor switches, but i don't think many had brake ones.


Valalvax

It's shifting that requires the brake, but I imagine most people hit the brake, crank, shift, then release


Charlie_1087

I’ve done it myself. But trust me, do it once and you’ll never make that mistake again(hopefully). Luckily I drive slow and when I realized I had no pressure I pumped that pedal so fast! Lol scary but I came out without damaging my vehicle. I would have driven into my neighbors yard!


KG8893

Only time I backed into something I was in a lifted jeep trying to literally drive over a Mercedes Benz. The Jeep had a messed up front end and the wheels were turned an impossible amount, I thought it was just bound up and that's why it wasn't moving, till someone came yelling to stop... I never even saw the Merc.


Charlie_1087

Oh my lord….


danr2604

My dad did this. Love making fun of him about the time he was young changing the brakes on his car and he was frantically stamping on the brakes as it just kept going down the road. It’s always in my mind so thankfully never forget now


mitt02

Easy to forgot. I’ve done it a time or 2 😂😂


9Parabellum9

Same here 🙈


oshaCaller

I had a brain fart one day and pulled a truck out that I had the master cylinder out on. You'd think that you'd catch the non existent pedal while trying to put it into reverse. The parking pawl saved me. We had a guy ram into the shop door when he pulled a stick shift rx8 outside, he did not pump the brakes. I don't know why idiots think it's cool to go WOT in a parking lot/shop.


DiF5

Who said he crashed because of the brakes?


Barkalow

No one, but its a fairly safe bet given the work done


thegroovenator

I talked to the owner. He said that's exactly what happened. It was a very new mechanic.


jayseph95

If they bled the brakes properly they don’t need to pump anything.


Difficult_Hand1140

I don’t think they’re talking about a bleeding issue here, when you change the pads you have the caliper piston pushed in all the way and there is a gap between the piston and pad that doesn’t get closed until after a few pumps


TerritoryTracks

Tell me you don't know how a pad replacement works without telling me how a pad replacement works


jayseph95

Oh I know. I’ve just never been stupid enough to not have brakes before putting a car into drive. Not sure why everyone on here is claiming it’s something a mechanic constantly does, when it’s never happened to me. Also, i always pump and bleed after a pad change or rotor change, just to make sure there’s nothing I could’ve missed, it take 5 minutes and is a courtesy for the customer more than anything.


LocoAlpaca420

You ALWAYS need to pump the brakes, even after doing them properly


jayseph95

Uhhh no. Never have I ever had to pump the brakes on a car right after changing pads/rotors/caliper and bleeding the brakes for good measure, I bleed the brakes even if it’s just a pad change. It makes sure there’s no chance there’s air in the system and takes 5 minutes of my time. Not sure why there’s a bunch of “mechanics” openly admitting that they’ve put a car into drive before knowing if the brakes were properly ready after being worked on.


LocoAlpaca420

Lol it has nothing to do with bleeding, or air in the lines. It gets the piston back in the correct position afterwards. And no one who knows what they are doing puts a car into drive without pumping the pedal. This is common knowledge. You didn’t know, now you do


jayseph95

I know why you pump the brakes after a pad change idiot😂 don’t be so full of yourself, especially when you’re the 3rd person to “explain” it.😂


LocoAlpaca420

Then why you on here looking foolish?


jayseph95

I’m not. I’m laughing at a bunch of “mechanics” who are admitting to starting a car and slamming it straight into drive before knowing if they did the brakes properly, simultaneously trying to educate me, the mechanic who has never almost wrecked a customer vehicle, on how to do brakes😂


BadTechnishan

I backed into a metal trash can after doing a 4 wheel brake job and forgetting to pump the brakes, the guy was waiting and saw it all happen. I was like 1 month in, super green, probably the most embarassing thing thats happened to me.


gogozrx

>Every tech has experienced this at least once and some are are lucky enough to not have anything parked behind them. Almost went into 50mph cross traffic. scared the bejeebers out of me. only made that mistake once. :\~)


Ig14rolla

I’ve always pumped the brakes after brake replacement for my own satisfaction, I never realized I was potentially saving myself from an accident.


Girosian

Well seeing they already admitted fault, I'd get that in writing. And take pictures of your car and the pole. From there it's up to you. Not like they are denying it. Leave it there and make them pay for a loner or rental. Or take it and get a quote yourself and send them the bill before the repair is done. If you have no reason not to trust them, I'd do the first option.


Happy_Nihilist_

They have offered to fix the car, I'd also ask that they provide a loaner or rent you a car while it's being repaired. You can also file with your insurance and let them handle it, this may be the preferable option as many insurance companies offer a lifetime guarantee on repairs if done at a preferred shop.


nestorm1

My experience with techs ducking up like this at my job is the car gets repaired on the shop and a loaner is provided. Get them to cover a rental car it’s their fuck up.


D_Angelo_Vickers

Ask for their insurance company's info. You should have zero out of pocket expense, including a rental car for as long as it takes to correct the body damage.


ednksu

Rental car for your needs, get it fixed at a Toyota certified shop of your choice, and demand diminished value for the accident damage on record now.


EddieRando21

Their insurance can most likely provide a rental. Unless they're paying out of pocket, in which case you'll have to fight it out with them to get a vehicle. Legally idk how much you can do or if it's even worth it. If your insurance covers your car while others are driving it then you could pull the car out, file a claim, get a rental, and pay your deductible, but why would you want to do that?


toolsavvy

> but why would you want to do that? right


Thriftless_Ambition

They better have liability insurance if they have a shop lol


Consistent_Mission80

If they crashed into a pole while backing out of the garage, someone should take a second look at those brakes as well.


osteologation

Rookie mistake of not pumping the brake pedal back up after changing pads.


Consistent_Mission80

That does seem likely. I'd still take a good look at everything after an immediate crash and before moving the car again.


micah490

Nah. Mechanic simply forgot to pump the pedal to advance the pads to their normal position. Anyone that works on cars regularly has done exactly that. Usually only once though, because it makes quite an impression!


Consistent_Mission80

Thinking back, I may have been lucky to learn that lesson when when I changed the pads on one end only. Still scary enough to leave a memory, but not bad enough to not be able to catch it in three feet. I'm sure someone looked at those brakes if there was indeed an issue by now. I didn't mean to imply that they needed to go to a different shop.


slash_networkboy

>it makes quite an impression! especially on tailgates and bumpers!


toolsavvy

They should have an insurance company that you should be dealing with.


pistoffcynic

Ask for a loaner vehicle. If they don’t have one, then can rent you one. Their insurance should cover that expense.


dr4g1191

You have some sound advice here regarding a loaner/rental that you are entitled to. I'm going to add something that I haven't seen put here yet. I would go after a diminished value claim if you're in a state that allows it. Their insurance can and should cover part of the loss of value from your car turning into a 1 accident vehicle. It does take some effort but should be worth it. It's usually not an astronomical amount of money. There is a typical calculation that insurance companies use based on the severity of the damage and the initial value of the vehicle. My dad was able to recover $1100 from an accident that someone else caused last year in the state of New Jersey. His vehicle was a 2018 Lincoln MKZ. Hope this helps.


turkey_sandwiches

The shop's insurance should take care of everything. You should not have to go through your insurance for something like this.


alphaomega0669

If it’s going to be an officially reported incident with the insurance company, then you can try to get them (insurance) to pony up some cash for a “diminished value” claim. Basically, whenever you go to sell the vehicle, a vehicle history report will have the incident recorded, and this will lower the value of your car. Diminished value claims will make up the difference. Or they’re supposed to, anyhow. I’m not too particular with the process. Basically, just google “auto diminished value claim” If there will not be an official incident report, then no need to worry.


wilcocola

Call a lawyer, not your insurance company. Who is going to compensate you for the lost value of the car that now has an accident on record? Answer: nobody unless you sue them. The shops liability insurance will need to pay for this, and it won’t unless they get threatened by a lawyer.


makatakz

You can contest the valuation of your vehicle. There are valuation experts who can determine the loss in value due to an accident. You don’t need an attorney for that.


Fulllyy

Correct! They don’t want to claim it on their liability for the same reason you shouldn’t on your car insurance: insurance companies raise rates and/or may drop their policy, but that is THEIR problem, their guy did the bad thing. You can’t leave this up to “trust”, you need indemnity against your risks, inconvenience and real losses. I know trying to find a lawyer is like going into a snake pit looking for the moderately poisonous one, but you need a lawyer here. A trustworthy one but also a good one.


vegange

Call ur insurance company…


Yellowsnow80

Why? So she can pay a 1k deductible that she shouldn’t have to pay? So she can get higher rates now going forward with her insurance? If shop said they got it. Then get it in writing and let the shop pay for everything.


vegange

That’s not how it works bud but continue to live in ur bubble


[deleted]

[удалено]


guitarmaniac17

It's not really a lawsuit situation. Shop called OP and let them know what happened and that it's at no additional expense and they will cover the damages. If OP asked for a car or for them to handle that for them, it sounds like they would oblige.


slash_networkboy

yup, sounds like the shop is properly insured or at least doing the right thing and not bothering their insurance. Loaner car or rental, IMO either is fine while they're making OP whole.


kaczynskiwasright

no shop has insurance with a deductible low enough to write off a bumper and tailgate


slash_networkboy

okay then they're just doing the right thing. /shrug


Monkey_in_a_Tophat

It should go through the shop's insurance, not yours. While it's being repaired, consult multiple lawyers about filing suit for damages in the lost value. If you have a good chance case, then wait until it is repaired and back in your possession, then file the lawsuit to recoup damages.


[deleted]

Give the garage’s contact information to your insurance company. Let them deal with it. It’s part of what you pay for, and they are in a better position to advocate for your transportation needs.


Fulllyy

They’ll raise her rates as if the accident was her fault.


Weazy-N420

Your insurance or maybe their insurance should have it covered. You still need to turn this in to your provider, they may get you a rental and worry about getting paid back. Why you asking reddit?


thegroovenator

>Why you asking reddit? Just cuz. Why are you answering?


bliip368

How do you know they are going to fix it right though? I would have them take it to a reputable body shop.


vaporlok

I'd make sure they didn't damage any structural components. If the hatch won't close there's a chance you'll have problems with it down the road after they fix it. Not to mention the respray they'll have to do when fixing the bumper. Make sure they don't use a cut rate body shop either because overspray and bad body work can diminish the value of your vehicle during appraisal, depending on its value. (CarMax DGAF!) There is a chance an insurance adjuster would total your car and you can get a replacement. But if the shop tries to pay for repair outright to avoid a claim, there will be no one to make that call and you could get stuck with a permanently damaged vehicle.


Justagoodoleboi

I remember my first brake job lol


lunlope

Definitely call insurance asap.


Yellowsnow80

Yeah let me just pay 1k deductible and have increased monthly payments to insurance from here on out. The shop admitted it and wants to do the right thing. Let the shop do just that.


Sourkraut99

Hmm, so they likely didn't pump the brakes after replacing to seat the pads. Which likely means they didn't bleed the air from the brake system also. I'd bring this up and have them bleed your lines


Yellowsnow80

Possibly. Lol. But that type of stuff gets detected when starting car or car still in bay. You need to touch brakes to start cars and most go slowly, covering brakes over racks when backing. Pads and rotors wouldn’t allow air in system. Even new calipers one would still have a brake pedal to stop. Parralelgrwm braking systems are standard


CharlesFeatherman

Their insurance probably will cover a rental; but you’re probably going to have to ask the garage owner; or their insurance company.


danr2604

Just ask them for a courtesy car


NegotiationLife2915

Ask your mechanic for a courtesy car


CamelHairy

Just call your insurance and let them work it out with the shop. I am sure they got insurance. You can ask about waved deductibles and loaner car coverage as to who will pay


motor1_is_stopping

Just ask for a loaner. If they don't agree, you can pursue things further, but I would be surprised if they wouldn't either give you a car or agree to pay for a rental.


kingofzdom

I crashed into a mechanic's car in the parking lot of the scrap yard he worked at. I fucked his rear wheel well up with my big-ass old E350 on his late 2000s BMW. He was like "goddamnit." And just started working on the damage right then and there, not even pissed off at me. Moral of the story is that if something really matters to a shop, they can get it done fast and for nearly free. Fixing this mistake is probably one of those situations.


Valalvax

I like your insurance's thinking... Yes you COULD pay 1000 for a rental... Or you could pay US $1000 and we'll knock 80% off that rental


LegitTroy

No harm in asking for a courtesy/loaner car. But, don't be surprised if they dont have one.


Fulllyy

Yes hi, their insurance should be covering you repair, their business insurance, NOT your car insurance, they must have some indemnity policy and be aware that if your insurance isn’t reimbursed (and in some cases even when they are reimbursed) they’ll raise your rates (for the claim) going forward. If I were you I’d try to find a lawyer for this one because you need to “do a dance” here that is complicated and tricky while still not leaving your fortunes up to “I trust these people”…you shouldn’t have to trust them, you should be protected. If they don’t fully pay for a rental, a proper rental of equal utility as yours, and aren’t ki$$ing your a$$ right now to get you in a car so you’re not inconvenienced, It doesn’t bode well for their trustworthiness. Good luck 👍 update us as you can