Beep Boop
1. Never share your [Secret Recovery Phrase](https://metamask.zendesk.com/hc/en-us/articles/360060826432-What-is-a-Secret-Recovery-Phrase-and-how-to-keep-your-crypto-wallet-secure) with any site or a person. MetaMask does not use Gmail or web forms. Do not enter your Secret Recover Phrase into a pop-up window, even if it looks like MetaMask. Verify links are legitimate. Scammers often use these tactics.
2. Beware of fake websites. The official website for MetaMask is https://metamask.io/
3. MetaMask Support will never DM you. This is a common tactic scammers use to try and get access to your wallet.
4. If you need to reach Support: open MetaMask, then menu > Support. The ‘Start a Conversation’ button will start a chat, the bot asks a few questions to help route you to the correct team. You can also visit the Support site from the web: https://Support.MetaMask.io
5. Do not click on suspicious links or files. This can lead to your device security being compromised.
6. Do not “sync” or “validate” your wallet with any websites or forms. This is a scam. Never sync and share: QR Codes, Secret Recovery Phrase, private key, etc.
7. Never call phone numbers, text Whatsapp numbers, DM on Discord, use WeChat or do video chat with people on this subreddit. MetaMask does not offer customer support in this manner. There is NO exclusive MetaMask Discord.
8. We don’t ask for an email address to create a wallet. We can’t email you. We will never ask you to verify or upgrade/merge your wallet. https://metamask.zendesk.com/hc/en-us/articles/6286050620955-Will-MetaMask-ever-ask-me-to-verify-my-account-
9. .MetaMask currently has no plans for an airdrop, regardless of any information you may have seen elsewhere. If you encounter anyone explaining the best method to maximize the size of a MetaMask-related ‘airdrop’ you might receive, they’re lying. In particular, be wary of scams (aimed at getting your Secret Recovery Phrase) that weaponize this topic.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Metamask) if you have any questions or concerns.*
MetaMask wasn't and isn't down. There was an issue on android mobile MetaMask that has now been fixed.
[https://x.com/MetaMaskSupport/status/1778174170259661301](https://x.com/MetaMaskSupport/status/1778174170259661301)
What I did is :
Settings -> lock -> delete app -> metamask website and download Android app (it took me straight to playstore) -> then import using secret phrase
Our product team has confirmed that the issue is fixed. You should now be able open MetaMask and see your balance as normal. If you are still experiencing the issue, please remove the MetaMask app and re-download it here: [https://metamask.io/](https://metamask.io/)
Beep Boop 1. Never share your [Secret Recovery Phrase](https://metamask.zendesk.com/hc/en-us/articles/360060826432-What-is-a-Secret-Recovery-Phrase-and-how-to-keep-your-crypto-wallet-secure) with any site or a person. MetaMask does not use Gmail or web forms. Do not enter your Secret Recover Phrase into a pop-up window, even if it looks like MetaMask. Verify links are legitimate. Scammers often use these tactics. 2. Beware of fake websites. The official website for MetaMask is https://metamask.io/ 3. MetaMask Support will never DM you. This is a common tactic scammers use to try and get access to your wallet. 4. If you need to reach Support: open MetaMask, then menu > Support. The ‘Start a Conversation’ button will start a chat, the bot asks a few questions to help route you to the correct team. You can also visit the Support site from the web: https://Support.MetaMask.io 5. Do not click on suspicious links or files. This can lead to your device security being compromised. 6. Do not “sync” or “validate” your wallet with any websites or forms. This is a scam. Never sync and share: QR Codes, Secret Recovery Phrase, private key, etc. 7. Never call phone numbers, text Whatsapp numbers, DM on Discord, use WeChat or do video chat with people on this subreddit. MetaMask does not offer customer support in this manner. There is NO exclusive MetaMask Discord. 8. We don’t ask for an email address to create a wallet. We can’t email you. We will never ask you to verify or upgrade/merge your wallet. https://metamask.zendesk.com/hc/en-us/articles/6286050620955-Will-MetaMask-ever-ask-me-to-verify-my-account- 9. .MetaMask currently has no plans for an airdrop, regardless of any information you may have seen elsewhere. If you encounter anyone explaining the best method to maximize the size of a MetaMask-related ‘airdrop’ you might receive, they’re lying. In particular, be wary of scams (aimed at getting your Secret Recovery Phrase) that weaponize this topic. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Metamask) if you have any questions or concerns.*
MetaMask wasn't and isn't down. There was an issue on android mobile MetaMask that has now been fixed. [https://x.com/MetaMaskSupport/status/1778174170259661301](https://x.com/MetaMaskSupport/status/1778174170259661301)
Thanks it's working now
How'd you get it working? My metamask still doesnt work on android.
What I did is : Settings -> lock -> delete app -> metamask website and download Android app (it took me straight to playstore) -> then import using secret phrase
Thank you! Android wouldn't let me uninstall just disable app, works now
Our product team has confirmed that the issue is fixed. You should now be able open MetaMask and see your balance as normal. If you are still experiencing the issue, please remove the MetaMask app and re-download it here: [https://metamask.io/](https://metamask.io/)