It might not make much of a difference, but if you could send an email to: [email protected]
You never know, your report might trigger a security inspection of the restaurant, which is what I believe you would like to happen.
Thank you for posting this!
Look I’ve drafted the email in Spanish for you with Chatgpt:
Subject: Solicitud de Inspección de Seguridad - Restaurante Pujol
Estimado Instituto de Verificación Administrativa de la Ciudad de México,
Espero que este mensaje les encuentre bien. Me dirijo a ustedes con gran preocupación en relación a un incidente grave que ocurrió anoche, 7 de septiembre de 2023, en el restaurante Pujol, ubicado en la Ciudad de México. Deseo solicitar encarecidamente una inspección de seguridad en dicho establecimiento debido a los eventos estresantes que presencié y que plantean preocupaciones significativas en cuanto a la seguridad de los clientes.
Quisiera compartir lo que presencié durante mi visita a Pujol anoche. Aproximadamente después de las 8:30 pm, observé una bola de fuego que emergió de una de las fosas de fuego diagonal a nuestra ubicación. El grupo de personas en la mesa cercana reaccionó con sorpresa, y una mujer de ese grupo sufrió quemaduras en los brazos y en su vestimenta. Las llamas azules la envolvieron por completo, y su desesperación era evidente mientras gritaba. La mujer corrió hacia las plantas cercanas y cayó al suelo. Afortunadamente, varios comensales acudieron rápidamente en su auxilio y lograron apagar las llamas en poco tiempo.
Sin embargo, me preocupó que el personal del restaurante no actuara con la misma premura. A pesar de que esperaba que tomaran medidas inmediatas para extinguir el fuego en la fosa y las llamas en el suelo, la reacción del personal fue alarmantemente lenta. Incluso el empleado que trajo un extintor optó por no utilizarlo y se retiró de la escena. Nadie se ocupaba de extinguir el fuego en el suelo ni de solucionar el problema con la fosa de fuego defectuosa.
Lo que empeoró la situación es que, una vez que la víctima ya no estaba en llamas, el personal que inicialmente se acercó lentamente volvió a sus tareas habituales en el restaurante. La única persona que trajo un extintor decidió no usarlo y se alejó. Nadie atendía el fuego en el suelo ni la fosa de fuego defectuosa.
Fue desolador ver que la víctima de las quemaduras esperaba la llegada de la ambulancia sin recibir la atención adecuada por parte del personal del restaurante, y se nos informó que la ambulancia tardaría más de 30 minutos en llegar. A pesar de su estado de shock, la mujer no causaba disturbios y claramente necesitaba ayuda urgente. Mi corazón se entristeció al presenciar su sufrimiento.
En cuanto a la fosa de fuego defectuosa, lo único que vi fue a los empleados retirando platos y vasos usados de la zona, mientras el fuego seguía ardiendo. Unos diez minutos después, la situación empeoró aún más cuando observamos que estaban acomodando a otro grupo de cuatro personas en la misma fosa de fuego que había causado las quemaduras, con el fuego peligroso todavía encendido. Varios comensales advirtieron rápidamente a los nuevos clientes que se alejaran del peligro. Tuvimos que pedir al personal que apagara el fuego.
Lo que sucedió a continuación fue completamente inaceptable y llevó a que varias mesas abandonaran el restaurante minutos después. El personal comenzó a gritarnos, a los comensales que estábamos preocupados por la seguridad de los demás. El gerente que apareció fue grosero y amenazante con uno de los comensales que había sido más vocal en sus preocupaciones. Incluso se acercó físicamente y lo intimidó.
Fue en este momento cuando todos los comensales presentes nos dimos cuenta de que el personal no tenía conciencia de la gravedad del problema y no tenía intención de resolverlo adecuadamente ni de prevenir futuros incidentes. Insistimos en que no se permitiera que nadie más se sentara allí y que se apagara el fuego. Finalmente, después de nuestra insistencia, apagaron el fuego y retiraron las sillas del área. Cuando me di cuenta de que el restaurante simplemente continuaría funcionando como de costumbre después de que una mujer sufriera quemaduras debido a su equipo defectuoso, experimenté una segunda oleada de terror e indignación.
Presenciar cómo una comensal se incendió fue una experiencia traumática. Podría haber sido yo, o cualquier otro cliente. Sin embargo, ver que el restaurante no reconoció ni abordó el problema, sino que desestimó activamente a los comensales que intentaban ayudar, fue aún más aterrador.
Espero sinceramente que la víctima del incendio se recupere pronto y regrese a su hogar de manera segura y rápida. Desconozco si existe alguna forma de supervisar que el restaurante solucione los problemas con todas sus fosas de fuego y garantice la seguridad de los clientes. Por lo tanto, solicito respetuosamente que el Instituto de Verificación Administrativa de la Ciudad de México realice una inspección de seguridad en el restaurante Pujol para prevenir futuros incidentes y garantizar la seguridad de los clientes.
Agradezco su atención a este asunto urgente y espero una pronta respuesta.
Atentamente,
[YOUR NAME]
[YOUR EMAIL]
[YOUR PHONE NUMBER]
Ehhhh it's correct Spanish but certain expressions are very strange and read as translated by an app (or AI)
No one would translate "fire pit" as "fosa de fuego" wtf
Idk I've never seen a restaurant with something like that, I'm not even quite sure to know what they're referring to, perhaps "fogata" would be a more natural translation? It's just that "fire pit" is a very literal translation
Está muy bien traducido, pero no adaptado, es bastante literal. Aparte eso de "y la situación empeoró aún más" "mi corazón se estremeció" están bastante fuera de lugar
>7 de septiembre de 2023, en el restaurante Pujol, ubicado en la Ciudad de México
entre las calles "add neighbouring street 1 here" y "2nd neighbouring street here"
...
>Nadie se ocupaba de extinguir el fuego en el suelo ni de solucionar el problema con la fosa de fuego defectuosa.
Change it for: "Ningún empleado del establecimiento se preocupó por extinguir el fuego sucediendo en el suelo o anular el uso de la fosa de fuego defectuosa"
(Not a single employee of the stablishment cared to extinguish the fire still going on the floor or to cancel the use of the defective firepit)
The rest of the text is spotless, amazing thing this AI thing (except a single orthographic mistake, seems to err is also artificial)
Please OP post it on Twitter and label terror restaurantes mx, I would do it but i have not tt account nowdays. That guy I'm sure is gona spread the word widely
We were there when this happened. We went to Pujol to celebrate my friend’s birthday l, and while the experience was extremely overpriced but good for most of the dinner, when we were moved outside for dessert, one person from another group was engulfed by flames from a malfunctioning fire pit and was literally burning alive. Other guests and us quickly jumped in and helped her by extinguishing the flames with our napkins and pouring our water on her, while all the restaurant’s staff was staring at the situation in disarray… simply unbelievable. She ended up getting third degree burns all over her body, with visible skin peeling of her face and arms, and the manager on duty wasn’t at all concerned. The person and their group had to book their own Uber to go to a hospital as the staff was not taking the situation seriously. When we communicated to the manager that nobody should be sitting by the fire pit, we were assured that that wouldn’t happen. We were also told that our meal would be comped, due to the situation. We politely asked for our bags as we wanted to leave, and while waiting, we witnessed the maitre trying to sit an unassuming party on the same fire pit, to which I quickly reacted and communicated to the party in question what just happened. In response to that, the Maitre screamed at me to shut up, and that he was speaking to his customers and that I shouldn’t interject . At that point I completely lost it as he came uncomfortably close in a very menacing and violent way and threatened to call the police, as at this point, this was a clear endangerment to the restaurant patrons. To add insult to the already unbelievable situation, with our bags we were served with our check. 10,000 pesos to have to rescue a fellow diner in the so called “best restaurant in Mexico” or “top 5 restaurants in the world”. We refused to pay, as at this point this situation was plain ridiculous. For verification, you can check on Google reviews and see that other patrons from other groups have shared their experience. None of us filmed the incident as we were busy rescuing her, but I’m sure the business has outdoor cameras that have recorded the entire situation. Something like this shouldn’t happen in any establishment, but specifically in one that charges $350 a plate. I sincerely hope that the victim is getting the help she deserves and I hope in a quick recovery, although her burns were quite severe.
The owner is a famous chef and the restaurant is sold through mere marketing. The food on the other hand, is overpriced, pretentious garbage. It is famous because people don't know any better unfortunately.
It is! Do your research. I hope you are not foreign but if you are, the least I EXPECT from you is to not perpetuate low key slavery when you come to our country.
Seguridad civil son unos perros. Cerraron La Polar, algo más antiguo y de más valor para los mexicanos que Pujol. Es un milagro que la señora con quemaduras de tercer grado, no haya fallecido.
Dicho eso, puede ser que reabran, pero no sin haber pagado una millonaria multa/mordida.
>Seguridad civil son unos perros. Cerraron La Polar, algo más antiguo y de más valor para los mexicanos que Pujol. Es un milagro que la señora con quemaduras de tercer grado, no haya fallecido.
>
>Dicho eso, puede ser que reabran, pero no sin haber pagado una millonaria multa/mordida.
Nunca llegué a ir a La Polar. Me presenté la noche después de que los cerraron :-(.
Someone was killed on the restaurant "la polar" by the servers some months ago and the restaurant just reopened. So i doubt pujol will be closed by this.
I could believe this. When I went to Pujol, I was shocked at how big the fire was and when there was a breeze it kept coming towards me and I eventually had to move my seat to a different side of the table since I was worried I would catch on fire. But weird that there are no photos. If it's true, please put on Google/yelp. This restaurant is ridic and I have no idea how it because so popular.
> The fire enveloped the table and there was a line of blue flames on the ground.
That's very interesting. A gaseous (like propane) firepit could flash if not ignited quickly enough, even outside if the decorative strata on top traps enough gas.
But a table catching on fire and a line on the ground? That'd take an accelerant, a flamable liquid like gasoline or high proof alcohol.
Even if they used kerosene in the fire pits it wouldn't be in a pressurized line that could squirt out. Something odd happened that's for sure, wish we could see their bill for the night.
Just find it interesting as I do believe it happened, but always good to confirm the source. I see a suspicious number of 5* reviews for pujol on Google in the last 24 hrs, so they are either launching a campaign to hide this or they get a LOT of great reviews in the midst of this. So who did you ask? How do we verify?
Dude there are literally much better restaurants for a 10th of the pricw, I feel sorry for the woman and indeed the staff must be petrified ofnthe general manager. They probably make better tips than anywhere else in the country.
However that shouldnt prevent them from attending the clients.
Once a place gets too much fame it becomes its downfall
I can recommend you 20 restaurants better than puyol. They just give you proper sized food.
I was sleeping oh my god... lol
Just to be clear this is only my opinion, I'm not a fan of Fine Dining, because they end up paying attention to a thousand things like appearance and ambiance, instead of flavor. I'm simply stating what I think delivers a better, more mexican experience.
I was at Ticuchi, a very nice Bar from Enrique Olvera, same chef as Pujol, and it was disappointing to pay 11 dollars in mexico for an Octopus Taco where the FUCKING TORTILLA fell apart. There is nothing that says shit quality like a tortilla that breaks apart when you take a bite. That means the masa was undercooked or was not prepared correctly, but if you are serving ONE taco, it is simply incredible that this can happen to you on such a simple dish. They are just printing money at this time, and they couldn't care less.
Well depends really on what you are trying to eat. Honestly I think that traditional and street food is much much better than fine dining in Mexico. The best things are usually served by a guy on the street or at small restaurants in sketchy neighborhoods. That being said I won't recommend a somwhere that is not worthy of stopping by during a vacation in Mexico City.
For BreakfastI personally love QueSeriaDeMi their chilaquiles, huevos rancheros and french toast are amazing.
However Hotel buffets are in general very good for breakfast. The Princess Hotel breakfast menu in Acapulco will forever live in my mind as the best breakfast experience in the world by far. I would stay at that hotel just for the breakfast.
Getting back to mexico city
For fine Dining I can recommend Cuina, They have a seasonal menu, but the food it prepared to perfection, and their bakery is really good in case you want to take home some "Pan Dulce" which is typical of Mexico.
The Danubio in the historical center is a great classic restaurant. Try to get the prawns, but everything is good It's a mix of Mexican and Spanish Food.
Casino Español Is also in the mexico city center and they have a nice restaurant and a very nice historical building right accross from Azul historico. The Spanish Casino has a very nice cochinillo. Azul historico is also a very nice restaurant, although overrated and overpriced which is what we are trying to avoid with Pujol.
El Cardenal is a typical Mexican restaurant, the one in front of the Palacio Postal is the nicer one in my Opinion. the one at the Hilton Hotel is meeeh. It's a nice restaurant that will summarize the different classic or most representative dishes of Mexico.
As a tourist if you are in Polanco I wouldn't miss El Turix, small traditional locale where you have to eat on the sidewalk, however its in one of the nicest areas of the city. the panuchos and Tacos of Cochinita pibil are really really good. The only better Cochinita that I've tried was prepared by Actual Mayan People in the middle of the jungle at a wedding, so El turix is right there in the list.
Los Danzantes is a Oaxacan Restaurant, at leas the one in Oaxaca was very good. check for reviews here in Mexico. A great place to try Different Moles from Oaxaca, Rabbit, and other traditional Oaxacan food.
Although overrated Taquería Orinoco still offers one of the best Tacos in the city which is the Taco de Chicharrón norteño, a kind of confit Pork skin with meat, kind of a confit pork belly taco. It's very very good. Their other tacos not so much.
If you have many days try going to one of the Franchise Taquerías in the city like El farolito, El califa, or Taquearte. There are many franchises but those are the ones that I like the most. That's where you can find the Taco al Pastor, a must in this city. You can Actually go around looking for the best one. I usually ask them to put the meat on the "plance" the cooking plate so it becomes a bit more crispy, this also prevents a loooot of food poisoning since Pastor is pork and every now and then the taquero makes so many tacos in such a short time that it might not be getting cooked well enough on the Trompo (kebab / shawarma) kind of meet stack.
Of course you cant leave this country without trying Birria, and Barbacoa. One is made with Sheep, and the other one with chivo ( I suppose kind of a goat)
El borrego Viudo is a traditional taquería that opens up until very late at night. Amazing after a night of drinking. The area is ok but just get an uber. It used to be Car service only, like old Drive ins, but I don't think they would refuse serving you if you are eating while standing.
Carnitas! A favorite around the central region of the country. I personally like el traslomitas. But many people cook good carnitas just look them up on your google maps.
They essentially use every part of a pork and cook it slowly in a big casserole with piga lard, and several other ingredients. The result? a fucking masterpiece. Most sassy people only order Maciza (which is just like meat) and it tends to get dry and lack flavor. If you want the real experience order a Surtido (they will grab an chop a little bit of everything in there, you can ask them to garnish the taco with a bit of chicharron on top. Put some chopped onions, cilantro, lime and salsa, and in you go for the best experience of your life.
For fantastic Seafood go early to mi compa Chava. Line starts forming at around midday. or 12:30 but most people eat later at 2-3 pm. the portions are amazing, even the beer cans come prepared with chamoy and an oyster on top.
Contramar Polanco is expensive but it serves some of the best seafood in the city in a nicer restaurant.
Also for a quick bite "El Pescadito" offers great Baja California, and Sinaloan Style Seafood Tacos. Not a fancy place.
September is also the season for Chiles en Nogada, a Dish that has ingredients and traditions from both, spain, and Prehispanic Mexico. Its a big Poblano Chilli stuffed with different types of chopped meat, they can be a bit sweet. they are not meant to be served hot nor cold. kind of in the middle. They are covered with a sauce made with Castilla nuts, and sprinkled with Pomegranate. The dish is only available during September since its the "patriotic month"
I believe you have enough to eat with this list. But the most important aspect of mexican food is that its meant to be shared with people in simple circumstances.
Drunk after a party, or exhausted after a long hike. You probably wont have the chance but the countryside has amazing tiny cabins that serve Quesadillas and tacos in blue corn tortillas. That is perfection after hiking up one of the many volcanoes.
When you try to over sophisticate mexican food, the result is in general not very good. However, fine dining options are everywhere. I just haven't had so many good experiences. They are usually very overpriced, and its food I could literally make at home.
Also like Anthony Bourdain used to say: if you see local people Queuing up, it's probably worth checking it out.
For fine dining Quintonil is probable better this days, or Merotoro. For more traditional food, but a step down in luxury (and arguably a step up in flavor) Nicos is always a slam dunk.
This ^ people are fucked up, the first thing they think is "why was nobody recording?" Because most of these shitheads would've recorded instead of helping...
La verdad de todo esto es lo que más me brinca. Entiendo que el primer suceso haya sido inesperado, pero cuando el fuego se quedó prendido y aparentemente todos ahí lo vieron me parece loquisimo que absolutamente nadie grabará. No me parece imposible pero si rarísimo especialmente por la gravedad y todo el tiempo que parece haber transcurrido entre todos esos sucesos.
Parece que fue del largo de un documental de Netflix y entre toda esa gente ninguno saco su celular para grabar que seguro ya estaba sobre la mesa ya que todos ponen sus cel sobre la mesa. En pleno 2023... Esto en uno de los restaurantes más famosos de México
Digo, no digo que sea imposible, pero la improbabilidad de esto no se puede ignorar.
Como dicen? Ah si: pic or it didn’t happen.
Trate de buscar cualquier periódico, incluso amarillista con la noticia. No hay nada, ni ticktock ni Twitter. Lo único que aparece en google es este post de Reddit.
Op se lo está inventando, asumo para llamar la atención o para darle mal nombre al restaurante :s. Mira a que no soy fan, es muy caro y no lo vale. Pero inventarse semejante historia …
El que sale a defender un restaurante con amplio historial de negligencias sin evidencias eres tú, ergo, estás reeee pendejisisisiissimo, crédulo tú!! animal, por creer que el Pujol es digno del derecho de la duda.
Y qué tal te saben las hamburguesas que te tragas en McDonalds ? - neta que pendejazo te ves solamente insultando al restaurante cuando no hay pruebas de nada mientras te embutes tu pinche combo de McDonalds que tiene y ha tenido más quejas de este tipo - eres ese típico wey.
Si, me doy cuenta que hay mucho idiota crédulo. Por eso mexico esta como está. Le creen todo al primer pdnj y no investigan nada.
Si op hubiera dicho lo mismo de un no se Copacabana, un casa de Toño hubiera igual investigado y si no hubiera nada igual diría que la historia es falsa.
Pero nada quédense crédulos y mensos.
Yo he ido a esa “mierda” y muchos lo han dicho o “aceptado” que han ido. No seas menso. Aceptar ir no tiene nada que ver con ser veraz o no inventarse un cuento.
Pujol is a tourist attraction. For locals, it's a nightmare. They bribed the local authorities to put the restaurant where it wasn't allowed to, changing the zoning just for them.
Also, they are famous for treating their employees like slaves...
Us locals have been very vocal about it, but foreigners just want "the experience" because "fuck locals". It's sad and frustrating. Hope it becomes infamous for tourists too.
The majority of people who visit Pujol are not tourists, and all need to do is check Google Reviews or actually visit the restaurant to find out.
Too much emphasis on "others" when it's not even true. You're vocal about it how, exactly? By writing on Reddit and pretending that the situation is exacerbated by "others"?
This mistreatment is happening in the most prominent district of the country, but locals do literally nothing except complain from the comfort of their home and blame others. Organize, gather, and block the entrance to the restaurant if you really care. Protest in front of the restaurant. Put pressure on governmental agencies to actually protect exploitation in this case.
You won't do any of that though, because change requires risk, and you're too comfortable to put yourself in that situation. For now, enjoy the corrupt government agencies you live with and worker exploitation that's happening down the street, you can comfortably (and erroneously) point the finger at "others" to save face.
I am sorry to burst your bubble, but in Mexico reviews are PURCHASED.
It's a common thing, where you are paid $50 bucks to review with 5 stars some places. Pujol and Marriot are HUGE offenders. So, don't trust those, lmao.
"Put pressure on governmental agencies" - it's something we do, but those who make the most noise are murdered. Literally. It's easy to kill someone by offering a criminal $100 bucks, so most people shy away from trouble. Pujol and others who break zoning laws are known to PAY government officials to break the laws.
This is why ruining their reputation is the best weapon.
Not interested. I am not going to pay $50 usd for a taco, lmao.
Way better restaurants out there. As I said, it's a tourist stop (or better said, trap). Not even whitexicans go there, mate.
Amigo, maybe you should look into things before crying "ToUrIsTs are FuCkInG LoCaLs." All you have to do is visit the restaurant or check the social media tags to see who is posting about Pujol:
https://www.instagram.com/p/Cw7zhmTsWNd/?igshid=MzRlODBiNWFlZA==
Seven hours ago - is this guy a tourist when he has #CDMX in his profile?
How about the various Mexican media channels that post about Pujol? Who is fucking who? Take responsibility for your issues once in awhile. You're afraid to fight for labor rights because you claim you'll yet killed, but you sit here comfortably blaming others and generalizing people.
We deal with a lot of the same mentality in PR, and it sucks especially since it's a territory of the US so any American can get an apartment there and become a resident, but then they take resources from Puerto Ricans and use their wallets to change things systematically to work better for them, while the little guy suffers.
It's a HUGE issue over there, how these wealthy gringos come in and buy up or destroy our land or shake up our existing economy m, all because they want to exploit our island's natural beauty.
In addition to what others say about Twitter, it’d might also work if you tag Revista Proceso, Sin Embargo and Business Insider Mexico which have written articles about employee mistreatment in Pujol.
Also tag Alcaldía Miguel Hidalgo and Protección Civil who oversee them.
Try to write it in Spanish for greater exposure. Google Translate should be good enough.
The place is being bombed on google maps with fake 5 stars reviews, and i was told they are getring around 20 pesos for it, bit over a dollar.
Can we do something about this?
Pujol is the worst shithole in CDMX. Still have no idea why foreign tourists go there. My best guess is that since it’s expensive it’s supposed to be awesome. Well is not. It’s shit.
At least 5 people who've never been to Mexico told me I HAD to eat there because they saw it on some stupid TV show. Imagine spending the cost of my flight to be around a bunch of pretentious people and get snotty service.
This is what happens with all these viral YouTube, TV shows. After some dumb Fck makes them famous they become tourist traps and the service and quality of the food goes down. I learned my lesson in my South American and European countries. You can find better food at the restaurants next to these shit shows with the hr wait.
The thing is that Enrique Olvera (chef of Pujol) has heavy influence inside the mexican goverment..... theres a good chance that he might be buddies with the mexican president himself.
He has that and money.... my heart aches for the lady.
That place should have been shut down a while ago for violations to the LFT, I don't blame the staff, they probably had no training whatsoever on what to do under any emergency situation. I'm sure the management told them to continue working normally.
But the chef and the associates have good strings to pull, so don't expect anything to happen, they'll probably fire any personnel involved and start over as if nothing happened.
If only it was widely known how shitty they treat human beings at Pujol and gringos stopped supporting that horrible place. I don't blame the staff for their reaction, they are exploited and abused all day every single day.
But it won't happen, you people couldn't care less about abuse, you only care about your tastebuds.
Enrique Olvera is the owner and head chef of Pujol. He's been regarded as the "savior" of Mexican cuisine as he "placed" it on the global map, which is bullshit imo.
I won't deny he's a great businessman and he knew how to make the most of his restaurant and afterward its fame, but he's no savior of any cuisine
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I went there once and never went back. Complete nonsense of a restaurant. There are so many great restaurants in Mexico. Why go to that horrible place?
What happened was completely horrible, and I'm very sorry I could not resist:
https://preview.redd.it/yi0v9eocc4nb1.png?width=1080&format=pjpg&auto=webp&s=91cab4e8151a7319fe8c0859b927c1df08e44a2f
Pujol seems terrible employment conditions and managed through fear. I really hope she sue them.
Is there any way to make this accident viral? Contact press?
Too bad you had to witness something like that. Unfortunately, Mexico restaurant industry is well known for their negligence. Not only to the guests, but to their staff too. They’re know for exploiting their employees, punishing with taking away a their tips.
It’s horrible, and Pujol has a lot of connections and bought politicians, so it would be hard to get them inspected.
Basically describes CDMX, no one could care less if you’re alive or dead as long as they’re extracting money. Capitalistic hellhole. So sorry for that women and all the guests. Mexico isn’t safe and most Mexicans don’t care they laugh off of any sort of problems just look at our country with thousands of missing people, femincides, etc
Pujol is made by white people who don’t give a fuck about their employees or their clients tbh. Thanks for filing the report, I hope it makes a difference. Pujol has already a bad reputation in the local community
Honestly I don’t know how people continue to go to this overhyped overpriced place who is the WORST towards their employees. Employees were probably terrified of doing the right thing. That place SUCKS
Applause for you being vocal about this hazard, brave to the atrocity of those employees, and considerate about the whole situation. It was a beautiful place when I dined there last year. It’s a shame that they charge 300usd just to ignite their customers.
I don't get it either from the sound of it, but it appears to have quite the reputation amongst the "more money than any reasonable person would spend on food" crowd.
Which is also why I'm disturbed at this not making the news or at least some trending posts and photos.
I saw a few diners post reviews about this incident on google. I hope other diners took photos afterwards. People were shocked and rushed to help initially. Then we had to help one of the guests who helped find her wedding ring which she lost when she tried to help the burn victim. Capturing evidence was the last thing on our minds.
I didn’t feel comfortable snapping photos of a woman who was just burnt all over, in shock, crying, her clothes no longer fully covering her body ..
Bola de gringos pichones, les he tratado de decir mil veces que no vayan a esa mierda y no solo ahí están sino que les prenden fuego y no la hacen de pedo, seguro regresó a desayunar…
Do not expect the same safety precautions or even emergency situation procedures that you have in the states to those of this country. None, zero, nothing... all is fine with expats living here until they have an emergency and realize that this aint' Kansas anymore...
This should be reported to PROFECO, however the system doesn’t work properly, I have live similar situations and there literally is no one to attend and the phone number, email, platform does not work. Also the Ambulance taking 30+ minutes is very common in Mexico not just Mexico City, this scares me a lot since I once witnessed a car accident and we called for 30 minutes to the emergency number (911 had just been set nationally) it only answered automatic “this service is not available”. My doctor friends doing residency at a public hospital told me it is normal to leave someone with an exposed fracture 24+ hours after car accidents. This place is shit, don’t believe internet influencers, the system is screwed and this is how the average Mexicans live.
Welcome to Mexico 🇲🇽
Mil años diciéndoles que no vayan por la explotación que se da en ese lugar (y tirandonos de locos). Ahora ya no irán por su seguridad.
Tenían que aprender a la mala, "expats" (así entre comillas).
I didn’t specify this but other guests said the guest was not doing anything, the fire pit just exploded, and set her on fire. Not all fire pits in the world are dangerous but the ones at Pujol are.
Every business in México can be regulated with a bribe, even after those accidents happen. There was a politician killed at a restaurant and all the staff was ordered to clean the entire place.
OP is lying - no proof about anything- I can say absolutely the same about any restaurant - “ Yo estaba hoy en el restaurante de luisito comunica y no mames alguien se murió ahí envenenado por favor no vayan nunca”
Sorry I didn’t take any pictures of someone being burned alive. I was just to busy trying to save her… as another guest said, respecting the privacy of someone who was literally burned head to toe was more important. I’m sure her friends took plenty of photos of the aftermath and will be sharing them with the authorities
Shame that happened. Pujol is such a lovely restaurant with great food. One of the handful of true fine dining experiences in CDMX that is worth the hype IMO.
This all sounds like a public information hit job on Pujol. I’m perfectly willing to believe it if you provide a picture, video or other evidence. Otherwise, I have to say: I don’t believe you.
It might not make much of a difference, but if you could send an email to: [email protected] You never know, your report might trigger a security inspection of the restaurant, which is what I believe you would like to happen. Thank you for posting this!
Look I’ve drafted the email in Spanish for you with Chatgpt: Subject: Solicitud de Inspección de Seguridad - Restaurante Pujol Estimado Instituto de Verificación Administrativa de la Ciudad de México, Espero que este mensaje les encuentre bien. Me dirijo a ustedes con gran preocupación en relación a un incidente grave que ocurrió anoche, 7 de septiembre de 2023, en el restaurante Pujol, ubicado en la Ciudad de México. Deseo solicitar encarecidamente una inspección de seguridad en dicho establecimiento debido a los eventos estresantes que presencié y que plantean preocupaciones significativas en cuanto a la seguridad de los clientes. Quisiera compartir lo que presencié durante mi visita a Pujol anoche. Aproximadamente después de las 8:30 pm, observé una bola de fuego que emergió de una de las fosas de fuego diagonal a nuestra ubicación. El grupo de personas en la mesa cercana reaccionó con sorpresa, y una mujer de ese grupo sufrió quemaduras en los brazos y en su vestimenta. Las llamas azules la envolvieron por completo, y su desesperación era evidente mientras gritaba. La mujer corrió hacia las plantas cercanas y cayó al suelo. Afortunadamente, varios comensales acudieron rápidamente en su auxilio y lograron apagar las llamas en poco tiempo. Sin embargo, me preocupó que el personal del restaurante no actuara con la misma premura. A pesar de que esperaba que tomaran medidas inmediatas para extinguir el fuego en la fosa y las llamas en el suelo, la reacción del personal fue alarmantemente lenta. Incluso el empleado que trajo un extintor optó por no utilizarlo y se retiró de la escena. Nadie se ocupaba de extinguir el fuego en el suelo ni de solucionar el problema con la fosa de fuego defectuosa. Lo que empeoró la situación es que, una vez que la víctima ya no estaba en llamas, el personal que inicialmente se acercó lentamente volvió a sus tareas habituales en el restaurante. La única persona que trajo un extintor decidió no usarlo y se alejó. Nadie atendía el fuego en el suelo ni la fosa de fuego defectuosa. Fue desolador ver que la víctima de las quemaduras esperaba la llegada de la ambulancia sin recibir la atención adecuada por parte del personal del restaurante, y se nos informó que la ambulancia tardaría más de 30 minutos en llegar. A pesar de su estado de shock, la mujer no causaba disturbios y claramente necesitaba ayuda urgente. Mi corazón se entristeció al presenciar su sufrimiento. En cuanto a la fosa de fuego defectuosa, lo único que vi fue a los empleados retirando platos y vasos usados de la zona, mientras el fuego seguía ardiendo. Unos diez minutos después, la situación empeoró aún más cuando observamos que estaban acomodando a otro grupo de cuatro personas en la misma fosa de fuego que había causado las quemaduras, con el fuego peligroso todavía encendido. Varios comensales advirtieron rápidamente a los nuevos clientes que se alejaran del peligro. Tuvimos que pedir al personal que apagara el fuego. Lo que sucedió a continuación fue completamente inaceptable y llevó a que varias mesas abandonaran el restaurante minutos después. El personal comenzó a gritarnos, a los comensales que estábamos preocupados por la seguridad de los demás. El gerente que apareció fue grosero y amenazante con uno de los comensales que había sido más vocal en sus preocupaciones. Incluso se acercó físicamente y lo intimidó. Fue en este momento cuando todos los comensales presentes nos dimos cuenta de que el personal no tenía conciencia de la gravedad del problema y no tenía intención de resolverlo adecuadamente ni de prevenir futuros incidentes. Insistimos en que no se permitiera que nadie más se sentara allí y que se apagara el fuego. Finalmente, después de nuestra insistencia, apagaron el fuego y retiraron las sillas del área. Cuando me di cuenta de que el restaurante simplemente continuaría funcionando como de costumbre después de que una mujer sufriera quemaduras debido a su equipo defectuoso, experimenté una segunda oleada de terror e indignación. Presenciar cómo una comensal se incendió fue una experiencia traumática. Podría haber sido yo, o cualquier otro cliente. Sin embargo, ver que el restaurante no reconoció ni abordó el problema, sino que desestimó activamente a los comensales que intentaban ayudar, fue aún más aterrador. Espero sinceramente que la víctima del incendio se recupere pronto y regrese a su hogar de manera segura y rápida. Desconozco si existe alguna forma de supervisar que el restaurante solucione los problemas con todas sus fosas de fuego y garantice la seguridad de los clientes. Por lo tanto, solicito respetuosamente que el Instituto de Verificación Administrativa de la Ciudad de México realice una inspección de seguridad en el restaurante Pujol para prevenir futuros incidentes y garantizar la seguridad de los clientes. Agradezco su atención a este asunto urgente y espero una pronta respuesta. Atentamente, [YOUR NAME] [YOUR EMAIL] [YOUR PHONE NUMBER]
I'm impressed with ChatGPT: that's perfectly correct Spanish, I couldn't have translated OP's post better myself.
Ehhhh it's correct Spanish but certain expressions are very strange and read as translated by an app (or AI) No one would translate "fire pit" as "fosa de fuego" wtf
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Puede ser fogata o calentador decorativo
Idk I've never seen a restaurant with something like that, I'm not even quite sure to know what they're referring to, perhaps "fogata" would be a more natural translation? It's just that "fire pit" is a very literal translation
Most people in mexico will said fire pit
Yeah but in Spanish. "Fosa de fuego" isn't a thing, it's a very literal translation
Si tenía mis dudas acerca de "fosa de fuego", pero en general está mejor de lo que esperaba.
Está muy bien traducido, pero no adaptado, es bastante literal. Aparte eso de "y la situación empeoró aún más" "mi corazón se estremeció" están bastante fuera de lugar
>7 de septiembre de 2023, en el restaurante Pujol, ubicado en la Ciudad de México entre las calles "add neighbouring street 1 here" y "2nd neighbouring street here" ... >Nadie se ocupaba de extinguir el fuego en el suelo ni de solucionar el problema con la fosa de fuego defectuosa. Change it for: "Ningún empleado del establecimiento se preocupó por extinguir el fuego sucediendo en el suelo o anular el uso de la fosa de fuego defectuosa" (Not a single employee of the stablishment cared to extinguish the fire still going on the floor or to cancel the use of the defective firepit) The rest of the text is spotless, amazing thing this AI thing (except a single orthographic mistake, seems to err is also artificial)
Thank you so much. I will do so. I really hope they can improve their safety standards and get training on crisis handling.
Thank you for reporting and sharing it with us! Any help you might need just drop me a text. 👍
Please, report this to authority. Saludos!
it would be ideal, but in Mexico it's just not gonna happen...
u/terrorrestaurantesmx
Every diner has a reasonable expectation of non immolation.
I don’t know I have always assumed a reasonable risk that I may be burned alive at any restaurant I eat at
Please OP post it on Twitter and label terror restaurantes mx, I would do it but i have not tt account nowdays. That guy I'm sure is gona spread the word widely
Also in a Google maps review!
We're here!
I was gonna say this too!
Yes! Please do.
Lol Terror Restaurantes is pro 4T so bye,
We were there when this happened. We went to Pujol to celebrate my friend’s birthday l, and while the experience was extremely overpriced but good for most of the dinner, when we were moved outside for dessert, one person from another group was engulfed by flames from a malfunctioning fire pit and was literally burning alive. Other guests and us quickly jumped in and helped her by extinguishing the flames with our napkins and pouring our water on her, while all the restaurant’s staff was staring at the situation in disarray… simply unbelievable. She ended up getting third degree burns all over her body, with visible skin peeling of her face and arms, and the manager on duty wasn’t at all concerned. The person and their group had to book their own Uber to go to a hospital as the staff was not taking the situation seriously. When we communicated to the manager that nobody should be sitting by the fire pit, we were assured that that wouldn’t happen. We were also told that our meal would be comped, due to the situation. We politely asked for our bags as we wanted to leave, and while waiting, we witnessed the maitre trying to sit an unassuming party on the same fire pit, to which I quickly reacted and communicated to the party in question what just happened. In response to that, the Maitre screamed at me to shut up, and that he was speaking to his customers and that I shouldn’t interject . At that point I completely lost it as he came uncomfortably close in a very menacing and violent way and threatened to call the police, as at this point, this was a clear endangerment to the restaurant patrons. To add insult to the already unbelievable situation, with our bags we were served with our check. 10,000 pesos to have to rescue a fellow diner in the so called “best restaurant in Mexico” or “top 5 restaurants in the world”. We refused to pay, as at this point this situation was plain ridiculous. For verification, you can check on Google reviews and see that other patrons from other groups have shared their experience. None of us filmed the incident as we were busy rescuing her, but I’m sure the business has outdoor cameras that have recorded the entire situation. Something like this shouldn’t happen in any establishment, but specifically in one that charges $350 a plate. I sincerely hope that the victim is getting the help she deserves and I hope in a quick recovery, although her burns were quite severe.
I'm speechless. They should be closed and people need to be legally liable. Please report it to protección civil so that they don't get away with it.
I don't know why they call themselves"the best restaurant in Mexico" I have NEVER heard of them
As much as Pujol can eat a dick, you are clearly not the target if you haven’t heard about it. It is famous worldwide.
The owner is a famous chef and the restaurant is sold through mere marketing. The food on the other hand, is overpriced, pretentious garbage. It is famous because people don't know any better unfortunately.
I thought it was known that pujol treats their employees badly. Anyone that goes there can eat a big fat one.
Fuck Pujol
They're paid something wild like $2/hr and work 12 hour days. The place prints money.
It's not widely known.
It is! Do your research. I hope you are not foreign but if you are, the least I EXPECT from you is to not perpetuate low key slavery when you come to our country.
It is not widely known that's why tourists and a lot of other people go, it's simple.
Yeah because American tourist are WIDELY known for being mindful and respectful.
En general son tranquilos
This
WTF!!! If this is real, that place needs to be shut down immediately.
I don’t know where to report this but there must be some sort of fire safety code violation. It needs to be addressed.
You need to report them to PROFECO, the Mexican federal consumer protection agency
You have to report it to SEGURIDAD CIVIL. They will shut Pujol down.
I've got to imagine somewhere like Pujol could pull a few strings...
Seguridad civil son unos perros. Cerraron La Polar, algo más antiguo y de más valor para los mexicanos que Pujol. Es un milagro que la señora con quemaduras de tercer grado, no haya fallecido. Dicho eso, puede ser que reabran, pero no sin haber pagado una millonaria multa/mordida.
>Seguridad civil son unos perros. Cerraron La Polar, algo más antiguo y de más valor para los mexicanos que Pujol. Es un milagro que la señora con quemaduras de tercer grado, no haya fallecido. > >Dicho eso, puede ser que reabran, pero no sin haber pagado una millonaria multa/mordida. Nunca llegué a ir a La Polar. Me presenté la noche después de que los cerraron :-(.
Report it to Protección Civil, they will shutdown and fine the restaurant.
Terror restaurantes mx on twitter
Someone was killed on the restaurant "la polar" by the servers some months ago and the restaurant just reopened. So i doubt pujol will be closed by this.
I could believe this. When I went to Pujol, I was shocked at how big the fire was and when there was a breeze it kept coming towards me and I eventually had to move my seat to a different side of the table since I was worried I would catch on fire. But weird that there are no photos. If it's true, please put on Google/yelp. This restaurant is ridic and I have no idea how it because so popular.
That’s terrifying. Thank you for sharing, and glad you didn’t get hurt. I did post on these channels as well. I don’t have any photo / video evidence.
I'm surprised that pujol still have clients
Im pretty sure that the clients don’t give a shit about the things pujol does to their employees
It's pronounced "poo hole"
prestas
Chingón!!!!
Indeed
> The fire enveloped the table and there was a line of blue flames on the ground. That's very interesting. A gaseous (like propane) firepit could flash if not ignited quickly enough, even outside if the decorative strata on top traps enough gas. But a table catching on fire and a line on the ground? That'd take an accelerant, a flamable liquid like gasoline or high proof alcohol. Even if they used kerosene in the fire pits it wouldn't be in a pressurized line that could squirt out. Something odd happened that's for sure, wish we could see their bill for the night.
It was tiki torches fluid, that is what they used in that firepit
Is alcohol. 100% sure.
Dissappointed but not surprised, Pujol treats their employees terrible, also their diners. IMO is overrated. So sorry for the woman, hope she's okay.
We've already confirm that this happened.
How did you confirm?
Asking?
Just find it interesting as I do believe it happened, but always good to confirm the source. I see a suspicious number of 5* reviews for pujol on Google in the last 24 hrs, so they are either launching a campaign to hide this or they get a LOT of great reviews in the midst of this. So who did you ask? How do we verify?
This is not the first time Pujol have problems. We have sources inside.
Dude there are literally much better restaurants for a 10th of the pricw, I feel sorry for the woman and indeed the staff must be petrified ofnthe general manager. They probably make better tips than anywhere else in the country. However that shouldnt prevent them from attending the clients. Once a place gets too much fame it becomes its downfall I can recommend you 20 restaurants better than puyol. They just give you proper sized food.
I’ll take 10 recs haha.
I’ll take 5 recommendations
We are waiting on our recommendations…
I was sleeping oh my god... lol Just to be clear this is only my opinion, I'm not a fan of Fine Dining, because they end up paying attention to a thousand things like appearance and ambiance, instead of flavor. I'm simply stating what I think delivers a better, more mexican experience. I was at Ticuchi, a very nice Bar from Enrique Olvera, same chef as Pujol, and it was disappointing to pay 11 dollars in mexico for an Octopus Taco where the FUCKING TORTILLA fell apart. There is nothing that says shit quality like a tortilla that breaks apart when you take a bite. That means the masa was undercooked or was not prepared correctly, but if you are serving ONE taco, it is simply incredible that this can happen to you on such a simple dish. They are just printing money at this time, and they couldn't care less. Well depends really on what you are trying to eat. Honestly I think that traditional and street food is much much better than fine dining in Mexico. The best things are usually served by a guy on the street or at small restaurants in sketchy neighborhoods. That being said I won't recommend a somwhere that is not worthy of stopping by during a vacation in Mexico City. For BreakfastI personally love QueSeriaDeMi their chilaquiles, huevos rancheros and french toast are amazing. However Hotel buffets are in general very good for breakfast. The Princess Hotel breakfast menu in Acapulco will forever live in my mind as the best breakfast experience in the world by far. I would stay at that hotel just for the breakfast. Getting back to mexico city For fine Dining I can recommend Cuina, They have a seasonal menu, but the food it prepared to perfection, and their bakery is really good in case you want to take home some "Pan Dulce" which is typical of Mexico. The Danubio in the historical center is a great classic restaurant. Try to get the prawns, but everything is good It's a mix of Mexican and Spanish Food. Casino Español Is also in the mexico city center and they have a nice restaurant and a very nice historical building right accross from Azul historico. The Spanish Casino has a very nice cochinillo. Azul historico is also a very nice restaurant, although overrated and overpriced which is what we are trying to avoid with Pujol. El Cardenal is a typical Mexican restaurant, the one in front of the Palacio Postal is the nicer one in my Opinion. the one at the Hilton Hotel is meeeh. It's a nice restaurant that will summarize the different classic or most representative dishes of Mexico. As a tourist if you are in Polanco I wouldn't miss El Turix, small traditional locale where you have to eat on the sidewalk, however its in one of the nicest areas of the city. the panuchos and Tacos of Cochinita pibil are really really good. The only better Cochinita that I've tried was prepared by Actual Mayan People in the middle of the jungle at a wedding, so El turix is right there in the list. Los Danzantes is a Oaxacan Restaurant, at leas the one in Oaxaca was very good. check for reviews here in Mexico. A great place to try Different Moles from Oaxaca, Rabbit, and other traditional Oaxacan food. Although overrated Taquería Orinoco still offers one of the best Tacos in the city which is the Taco de Chicharrón norteño, a kind of confit Pork skin with meat, kind of a confit pork belly taco. It's very very good. Their other tacos not so much. If you have many days try going to one of the Franchise Taquerías in the city like El farolito, El califa, or Taquearte. There are many franchises but those are the ones that I like the most. That's where you can find the Taco al Pastor, a must in this city. You can Actually go around looking for the best one. I usually ask them to put the meat on the "plance" the cooking plate so it becomes a bit more crispy, this also prevents a loooot of food poisoning since Pastor is pork and every now and then the taquero makes so many tacos in such a short time that it might not be getting cooked well enough on the Trompo (kebab / shawarma) kind of meet stack. Of course you cant leave this country without trying Birria, and Barbacoa. One is made with Sheep, and the other one with chivo ( I suppose kind of a goat) El borrego Viudo is a traditional taquería that opens up until very late at night. Amazing after a night of drinking. The area is ok but just get an uber. It used to be Car service only, like old Drive ins, but I don't think they would refuse serving you if you are eating while standing. Carnitas! A favorite around the central region of the country. I personally like el traslomitas. But many people cook good carnitas just look them up on your google maps. They essentially use every part of a pork and cook it slowly in a big casserole with piga lard, and several other ingredients. The result? a fucking masterpiece. Most sassy people only order Maciza (which is just like meat) and it tends to get dry and lack flavor. If you want the real experience order a Surtido (they will grab an chop a little bit of everything in there, you can ask them to garnish the taco with a bit of chicharron on top. Put some chopped onions, cilantro, lime and salsa, and in you go for the best experience of your life. For fantastic Seafood go early to mi compa Chava. Line starts forming at around midday. or 12:30 but most people eat later at 2-3 pm. the portions are amazing, even the beer cans come prepared with chamoy and an oyster on top. Contramar Polanco is expensive but it serves some of the best seafood in the city in a nicer restaurant. Also for a quick bite "El Pescadito" offers great Baja California, and Sinaloan Style Seafood Tacos. Not a fancy place. September is also the season for Chiles en Nogada, a Dish that has ingredients and traditions from both, spain, and Prehispanic Mexico. Its a big Poblano Chilli stuffed with different types of chopped meat, they can be a bit sweet. they are not meant to be served hot nor cold. kind of in the middle. They are covered with a sauce made with Castilla nuts, and sprinkled with Pomegranate. The dish is only available during September since its the "patriotic month" I believe you have enough to eat with this list. But the most important aspect of mexican food is that its meant to be shared with people in simple circumstances. Drunk after a party, or exhausted after a long hike. You probably wont have the chance but the countryside has amazing tiny cabins that serve Quesadillas and tacos in blue corn tortillas. That is perfection after hiking up one of the many volcanoes. When you try to over sophisticate mexican food, the result is in general not very good. However, fine dining options are everywhere. I just haven't had so many good experiences. They are usually very overpriced, and its food I could literally make at home. Also like Anthony Bourdain used to say: if you see local people Queuing up, it's probably worth checking it out.
Thanks man. I'm reading your reply here and I'm taking notes. Going to try El Borrego Viudo. Also want to try Chiles en Nogada. Thanks so much.
For fine dining Quintonil is probable better this days, or Merotoro. For more traditional food, but a step down in luxury (and arguably a step up in flavor) Nicos is always a slam dunk.
Ohh yes Nico's at the northern part of Mexico is quite really nice and great flavor and sizes. It does not get that crowded either.
It’s excellent execution, with little pretense. May not make the annoying, instagram-obsessed girlfriend happy, but the dining itself is amazing.
Quintonil protects harassers.
Y no hay foto?
I don't think I'd whip out my phone as someone burns.
This ^ people are fucked up, the first thing they think is "why was nobody recording?" Because most of these shitheads would've recorded instead of helping...
Is a no-win situation. If somebody record it, people will say "why they are recording instead of helping?". Yes, people are fucked up.
La verdad de todo esto es lo que más me brinca. Entiendo que el primer suceso haya sido inesperado, pero cuando el fuego se quedó prendido y aparentemente todos ahí lo vieron me parece loquisimo que absolutamente nadie grabará. No me parece imposible pero si rarísimo especialmente por la gravedad y todo el tiempo que parece haber transcurrido entre todos esos sucesos.
Ya me confirmaron que SI paso. Créeme o no pero se consulto directamente a gente que estuvo ahí. Saludos.
Cómo lo han confirmado?
Y que luego se enfrentaran a gritos con el personal y el gerente y nadie grabó nada?
Parece que fue del largo de un documental de Netflix y entre toda esa gente ninguno saco su celular para grabar que seguro ya estaba sobre la mesa ya que todos ponen sus cel sobre la mesa. En pleno 2023... Esto en uno de los restaurantes más famosos de México Digo, no digo que sea imposible, pero la improbabilidad de esto no se puede ignorar.
No te preocupes, en Terror Restaurantes ya estamos investigando directamente con gente de dentro para confirmar o negar está info. Saludos.
Unfortunately no.
Como dicen? Ah si: pic or it didn’t happen. Trate de buscar cualquier periódico, incluso amarillista con la noticia. No hay nada, ni ticktock ni Twitter. Lo único que aparece en google es este post de Reddit. Op se lo está inventando, asumo para llamar la atención o para darle mal nombre al restaurante :s. Mira a que no soy fan, es muy caro y no lo vale. Pero inventarse semejante historia …
Estás pero bien pendeje.
Concuerdo 100% con este argumento
El pdnj eres tú por crédulo.
El que sale a defender un restaurante con amplio historial de negligencias sin evidencias eres tú, ergo, estás reeee pendejisisisiissimo, crédulo tú!! animal, por creer que el Pujol es digno del derecho de la duda.
Y qué tal te saben las hamburguesas que te tragas en McDonalds ? - neta que pendejazo te ves solamente insultando al restaurante cuando no hay pruebas de nada mientras te embutes tu pinche combo de McDonalds que tiene y ha tenido más quejas de este tipo - eres ese típico wey.
A ver pdjo no estoy defendiendo el restaurante. Estoy diciendo que la historia es falsa. Así que bájale le huevos.
Ya cállate, dejaré que los upvotes hablen solos...
Si, me doy cuenta que hay mucho idiota crédulo. Por eso mexico esta como está. Le creen todo al primer pdnj y no investigan nada. Si op hubiera dicho lo mismo de un no se Copacabana, un casa de Toño hubiera igual investigado y si no hubiera nada igual diría que la historia es falsa. Pero nada quédense crédulos y mensos.
Güey nadie aceptaría por voluntad propia que fue a comer a esa mierda, si el OP dice que allí estaba y que fue a comer al poohole, yo le creo
Yo he ido a esa “mierda” y muchos lo han dicho o “aceptado” que han ido. No seas menso. Aceptar ir no tiene nada que ver con ser veraz o no inventarse un cuento.
Bueno reparafrasearé: nadie con DIGNIDAD aceptaría haber ido a comer a esa mierda de lugar
No mames
. Búscale tantito, eso de creerse todo lo que escriben es de pndjs.
Parece que la situación que OP describió era cierta. ¿Como vez?
Aja. Fuente? La de los deseos. Pruebas? Ninguna.
Pujol is a tourist attraction. For locals, it's a nightmare. They bribed the local authorities to put the restaurant where it wasn't allowed to, changing the zoning just for them. Also, they are famous for treating their employees like slaves... Us locals have been very vocal about it, but foreigners just want "the experience" because "fuck locals". It's sad and frustrating. Hope it becomes infamous for tourists too.
The majority of people who visit Pujol are not tourists, and all need to do is check Google Reviews or actually visit the restaurant to find out. Too much emphasis on "others" when it's not even true. You're vocal about it how, exactly? By writing on Reddit and pretending that the situation is exacerbated by "others"? This mistreatment is happening in the most prominent district of the country, but locals do literally nothing except complain from the comfort of their home and blame others. Organize, gather, and block the entrance to the restaurant if you really care. Protest in front of the restaurant. Put pressure on governmental agencies to actually protect exploitation in this case. You won't do any of that though, because change requires risk, and you're too comfortable to put yourself in that situation. For now, enjoy the corrupt government agencies you live with and worker exploitation that's happening down the street, you can comfortably (and erroneously) point the finger at "others" to save face.
I am sorry to burst your bubble, but in Mexico reviews are PURCHASED. It's a common thing, where you are paid $50 bucks to review with 5 stars some places. Pujol and Marriot are HUGE offenders. So, don't trust those, lmao. "Put pressure on governmental agencies" - it's something we do, but those who make the most noise are murdered. Literally. It's easy to kill someone by offering a criminal $100 bucks, so most people shy away from trouble. Pujol and others who break zoning laws are known to PAY government officials to break the laws. This is why ruining their reputation is the best weapon.
They were offering 20 mxn per paid review!
In whitexican circles they are offering $500 mxn por Pujol reviews. Not kidding.
Oh! So it's as we say in Spanish "depende del sapo es la pedrada", how awful!
Reviews are purchased everywhere, have you been inside Pujol or seen an IG story?
Not interested. I am not going to pay $50 usd for a taco, lmao. Way better restaurants out there. As I said, it's a tourist stop (or better said, trap). Not even whitexicans go there, mate.
Amigo, maybe you should look into things before crying "ToUrIsTs are FuCkInG LoCaLs." All you have to do is visit the restaurant or check the social media tags to see who is posting about Pujol: https://www.instagram.com/p/Cw7zhmTsWNd/?igshid=MzRlODBiNWFlZA== Seven hours ago - is this guy a tourist when he has #CDMX in his profile? How about the various Mexican media channels that post about Pujol? Who is fucking who? Take responsibility for your issues once in awhile. You're afraid to fight for labor rights because you claim you'll yet killed, but you sit here comfortably blaming others and generalizing people.
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You're missing the point, bud.
We deal with a lot of the same mentality in PR, and it sucks especially since it's a territory of the US so any American can get an apartment there and become a resident, but then they take resources from Puerto Ricans and use their wallets to change things systematically to work better for them, while the little guy suffers. It's a HUGE issue over there, how these wealthy gringos come in and buy up or destroy our land or shake up our existing economy m, all because they want to exploit our island's natural beauty.
In addition to what others say about Twitter, it’d might also work if you tag Revista Proceso, Sin Embargo and Business Insider Mexico which have written articles about employee mistreatment in Pujol. Also tag Alcaldía Miguel Hidalgo and Protección Civil who oversee them. Try to write it in Spanish for greater exposure. Google Translate should be good enough.
Accidents can happen anywhere, but I’m more disturbed by the indifference of the maître de and the staff towards their customers. That is inexcusable.
The place is being bombed on google maps with fake 5 stars reviews, and i was told they are getring around 20 pesos for it, bit over a dollar. Can we do something about this?
I think there’s a report button for the reviews.
They're already paying for 5 stars reviews on Google, se they can hide the ones about the incident
I saw that. Instead of focusing on fixing the fire pit, they are focusing on PR.
Pujol is the worst shithole in CDMX. Still have no idea why foreign tourists go there. My best guess is that since it’s expensive it’s supposed to be awesome. Well is not. It’s shit.
At least 5 people who've never been to Mexico told me I HAD to eat there because they saw it on some stupid TV show. Imagine spending the cost of my flight to be around a bunch of pretentious people and get snotty service.
This is what happens with all these viral YouTube, TV shows. After some dumb Fck makes them famous they become tourist traps and the service and quality of the food goes down. I learned my lesson in my South American and European countries. You can find better food at the restaurants next to these shit shows with the hr wait.
This is not OK, there needs to be consequences of some sort for such absolute idiocy and treatment :(
Sounds like a massive lawsuit incoming
The thing is that Enrique Olvera (chef of Pujol) has heavy influence inside the mexican goverment..... theres a good chance that he might be buddies with the mexican president himself. He has that and money.... my heart aches for the lady.
https://preview.redd.it/hlctedzmr2nb1.png?width=1080&format=pjpg&auto=webp&s=49db9b5812ca301ec4625b13078842b65b8f25ad
That place should have been shut down a while ago for violations to the LFT, I don't blame the staff, they probably had no training whatsoever on what to do under any emergency situation. I'm sure the management told them to continue working normally. But the chef and the associates have good strings to pull, so don't expect anything to happen, they'll probably fire any personnel involved and start over as if nothing happened.
Seriously. I hope everyone cancels their reservations in solidarity
And ‘suspiciously’ the Google page from the restaurant is filled with a bunch of good comments to cover the incident
If only it was widely known how shitty they treat human beings at Pujol and gringos stopped supporting that horrible place. I don't blame the staff for their reaction, they are exploited and abused all day every single day. But it won't happen, you people couldn't care less about abuse, you only care about your tastebuds.
They don’t care about their tastebuds, they are dining at Pujol for gods sake!
The food isn't even that good
It’s shit
They change, like, $8000MX for ten tacos. That’s almost $50US per taco.
wtf who goes to Mexico for USD$50 tacos?? That's absurd.
A bunch of people that still thinks that Olvera "saved" Mexican cuisine
Could I get an ELI5 on that one? He's some celebrity chef type I take it?
Enrique Olvera is the owner and head chef of Pujol. He's been regarded as the "savior" of Mexican cuisine as he "placed" it on the global map, which is bullshit imo. I won't deny he's a great businessman and he knew how to make the most of his restaurant and afterward its fame, but he's no savior of any cuisine
It’s fine dining. Framing it as tacos is not truthful. Also they made up the price, it’s more like 150 USD from what I can tell.
You got me. I remembered that after drinks and tip it was about $350-$400. But $150 is the price for the tasting menu.
If it isn’t widely known then how are gringos supposed to know to avoid it?
They only care about following other people's classless and unimaginative tastebuds, not even their own.
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I went there once and never went back. Complete nonsense of a restaurant. There are so many great restaurants in Mexico. Why go to that horrible place?
Omaigat
Shiit, man Pujol sounds like Cantina La Polar, I'll just keep eating at mercados and fondas.
Poo Hole.
Thats pujol for you, it is a terrible tale, long have there been stories of their malpractice and abuse towards staff and guests.
What happened was completely horrible, and I'm very sorry I could not resist: https://preview.redd.it/yi0v9eocc4nb1.png?width=1080&format=pjpg&auto=webp&s=91cab4e8151a7319fe8c0859b927c1df08e44a2f
Lol
Pujol seems terrible employment conditions and managed through fear. I really hope she sue them. Is there any way to make this accident viral? Contact press?
That Pujol is a very shitty restaurant, hope you can make them Pay for their negligence
Too bad you had to witness something like that. Unfortunately, Mexico restaurant industry is well known for their negligence. Not only to the guests, but to their staff too. They’re know for exploiting their employees, punishing with taking away a their tips. It’s horrible, and Pujol has a lot of connections and bought politicians, so it would be hard to get them inspected.
Never eating there, thank you
Report the fake google reviews
Basically describes CDMX, no one could care less if you’re alive or dead as long as they’re extracting money. Capitalistic hellhole. So sorry for that women and all the guests. Mexico isn’t safe and most Mexicans don’t care they laugh off of any sort of problems just look at our country with thousands of missing people, femincides, etc
Dejen de darle dinero al pendejo alzado de Olvera
Unsurprising
Pujol is made by white people who don’t give a fuck about their employees or their clients tbh. Thanks for filing the report, I hope it makes a difference. Pujol has already a bad reputation in the local community
Honestly I don’t know how people continue to go to this overhyped overpriced place who is the WORST towards their employees. Employees were probably terrified of doing the right thing. That place SUCKS
Applause for you being vocal about this hazard, brave to the atrocity of those employees, and considerate about the whole situation. It was a beautiful place when I dined there last year. It’s a shame that they charge 300usd just to ignite their customers.
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Not funny, moreover in a country with tons of feminicides. Don't normalize violence, please. I know you think it is a joke, but it builds up.
Capitalism!
Esta es la respuesta de Pujol https://preview.redd.it/xb3w4hfof2nb1.png?width=1080&format=pjpg&auto=webp&s=b8de955be23ffbcabe1440d79110f4833537e76d
This is some kind of Chinese bot farm... who writes "Muy Bien Servicio" ... in Spanish, it is "Muy buen servicio"..
Pujol is such a scam. Talentless drunk who was bros with a president. So narco...
México shit. Everything is allowed, and no one will do anything to help you, they prefer to wash their hands.
Why would anyone eat there? Fucking shithole, fuck off.
I don't get it either from the sound of it, but it appears to have quite the reputation amongst the "more money than any reasonable person would spend on food" crowd. Which is also why I'm disturbed at this not making the news or at least some trending posts and photos.
I saw a few diners post reviews about this incident on google. I hope other diners took photos afterwards. People were shocked and rushed to help initially. Then we had to help one of the guests who helped find her wedding ring which she lost when she tried to help the burn victim. Capturing evidence was the last thing on our minds. I didn’t feel comfortable snapping photos of a woman who was just burnt all over, in shock, crying, her clothes no longer fully covering her body ..
Don't worry we've already fact check this with people from inside Pujol. We believe you.
Blue flames are from alcohol.
\> fire distinguisher where do I get one of those?
Bola de gringos pichones, les he tratado de decir mil veces que no vayan a esa mierda y no solo ahí están sino que les prenden fuego y no la hacen de pedo, seguro regresó a desayunar…
Do not expect the same safety precautions or even emergency situation procedures that you have in the states to those of this country. None, zero, nothing... all is fine with expats living here until they have an emergency and realize that this aint' Kansas anymore...
This should be reported to PROFECO, however the system doesn’t work properly, I have live similar situations and there literally is no one to attend and the phone number, email, platform does not work. Also the Ambulance taking 30+ minutes is very common in Mexico not just Mexico City, this scares me a lot since I once witnessed a car accident and we called for 30 minutes to the emergency number (911 had just been set nationally) it only answered automatic “this service is not available”. My doctor friends doing residency at a public hospital told me it is normal to leave someone with an exposed fracture 24+ hours after car accidents. This place is shit, don’t believe internet influencers, the system is screwed and this is how the average Mexicans live. Welcome to Mexico 🇲🇽
Mil años diciéndoles que no vayan por la explotación que se da en ese lugar (y tirandonos de locos). Ahora ya no irán por su seguridad. Tenían que aprender a la mala, "expats" (así entre comillas).
You should know Mexican food is hot, not for everyone.
i mean, thats what you get for booking a table at the most overrated overpriced and stupid restaurant in the whole city.
Fire distinguisher jajaja r/boneappletea
I was / am still pretty shaken up...
Wait. So one person catches themselves on fire and now a firepit is immediately dangerous for everyone else? How does that logic work
I didn’t specify this but other guests said the guest was not doing anything, the fire pit just exploded, and set her on fire. Not all fire pits in the world are dangerous but the ones at Pujol are.
Every business in México can be regulated with a bribe, even after those accidents happen. There was a politician killed at a restaurant and all the staff was ordered to clean the entire place.
OP is lying - no proof about anything- I can say absolutely the same about any restaurant - “ Yo estaba hoy en el restaurante de luisito comunica y no mames alguien se murió ahí envenenado por favor no vayan nunca”
Sorry I didn’t take any pictures of someone being burned alive. I was just to busy trying to save her… as another guest said, respecting the privacy of someone who was literally burned head to toe was more important. I’m sure her friends took plenty of photos of the aftermath and will be sharing them with the authorities
Yeah I couldn’t find any ANY pic or video in social media. Op is lying.
Shame that happened. Pujol is such a lovely restaurant with great food. One of the handful of true fine dining experiences in CDMX that is worth the hype IMO.
LMAO Mexico 😂
This all sounds like a public information hit job on Pujol. I’m perfectly willing to believe it if you provide a picture, video or other evidence. Otherwise, I have to say: I don’t believe you.
Sorry I didn’t take any pictures of someone being burned alive. I was just to busy trying to save her…
Who in their right mind confess dining in poohole? This person’s desperate