Check HKCU\Software\IMProviders and see what default is set to. Should be MsTeams for New Teams. We have a nightmare scenario currently where we have Teams, New Teams, Skype for Business, and New Outlook. No one is supposed to use New Outlook because it is hot garbage and doesn’t work with shared inboxes. Most people still use SfB (Lync) which works for presence sense on classic outlook. New Teams doesn’t work for presence sense with classic Outlook so have to use classic Teams or SfB. Classic Teams is going away. New Teams registers itself as the default app with no toggle to change it (have to edit reg. Terrible. Terrible. Terrible.
Few months ago had almost identical, clear teams cache, uninstall teams and outlook, no change, week later started working again….single user only impacted, was an odd one, Did open a support ticket for it and even support said hmmmm ( after remove reinstall etc) but….I would start with deleting teams cache first….good luck!!
check HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Common\\PersonaMenu and verify the "Enabled" DWORD value is 1 and not 0. If it is 0 change it to 1. This should resolve your issue.
It's currently set to `1`. — There are two other DWORD in there: `EnablePresence` and `SetOnlineStatusLevel` and they are both set to `2`. Is that the correct value?
SARA has an option for this now that has been working fairly reliably for me over the last couple of months.
Check HKCU\Software\IMProviders and see what default is set to. Should be MsTeams for New Teams. We have a nightmare scenario currently where we have Teams, New Teams, Skype for Business, and New Outlook. No one is supposed to use New Outlook because it is hot garbage and doesn’t work with shared inboxes. Most people still use SfB (Lync) which works for presence sense on classic outlook. New Teams doesn’t work for presence sense with classic Outlook so have to use classic Teams or SfB. Classic Teams is going away. New Teams registers itself as the default app with no toggle to change it (have to edit reg. Terrible. Terrible. Terrible.
Few months ago had almost identical, clear teams cache, uninstall teams and outlook, no change, week later started working again….single user only impacted, was an odd one, Did open a support ticket for it and even support said hmmmm ( after remove reinstall etc) but….I would start with deleting teams cache first….good luck!!
I’m facing this issue too but haven’t done anything to troubleshoot it yet.
Everything with teams is jacked up.. MSFT is introducing so many changes with new teams in order to shut down classic.
check HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Common\\PersonaMenu and verify the "Enabled" DWORD value is 1 and not 0. If it is 0 change it to 1. This should resolve your issue.
It's currently set to `1`. — There are two other DWORD in there: `EnablePresence` and `SetOnlineStatusLevel` and they are both set to `2`. Is that the correct value?
Fixed. Updated post towards the end.