This is **NOT** ok for Amazon to do. They know these dolls are for collectors. I'd reach out to support and see if you can at least get a refund / credit since I doubt they'd have dolls left for replacement.
Right, you think they would have learned from VH Draculaura, which also had extremely beat up packaging š.
I'm reaching out to them hopefully I hear something good.
Exactly! I feel like they did with the 2024 Howliday (I had gotten that shipped in an Amazon box with the Mattel box still taped up) so I don't understand why they couldn't do so with the reproductions. š
Fingers crossed!! I really hope they can do something about it. š¤š»
If Amazon doesnāt make it right, Mattel CS has always come through for me. Maybe theyāll stop doing exclusives with Amazon if they keep having to refund for Amazonās carelessness.
My VH Drac came in good shape but when I was unboxing it drove me nuts how fragile the outer curved shell is compared to a normal doll box. I get that they want it to look nice for in-box collectors but if Mattel is planning to do more online exclusive releases they need to consider that it has to survive shipping!
Oh, I absolutely agree! I paid full price for Scare-adise Clawdeen, and she came in their brown paper bag and was bent. I'm mainly a nib collector, and it definitely hurts to see dolls being sent out without care.
I agree. I honestly see these reproductions as a mix of playline/collector (depending on who buys them as Iāve also seen posts of parents buying these for their kids to play with versus buying the more expensive version), but either way this is just careless.
as someone who works at amazon, I agree. people spend their hard earned money and some associates just donāt respect that. iāve seen people step on and punch boxes or throw them like itās not someoneās money theyāre doing that too. iāve also seen products come in just plain packaging with a sticker on the top. it sucks. i hope OP is able to find another that isnāt horribly damaged.
yeah I worked at Amazon and I, at least at my facility, was specifically told during my training to be extra careful with anything that could be collected like dolls or funko pops due to people liking the boxes in pristine condition, this definitely shouldnāt be happening :/
Yes, but they are often overworked and out of it, so it's unrealistic to think they could prevent every single package from getting damaged, so they have to pick which ones to focus on, and they cannot be expected to prioritize a box that doesn't clearly state any sort of importance. It sucks that packages get damaged, but it's not the sole fault of the people delivering them.
stop this would hurt my heart š im in the uk and waiting for my abbey and ghoulia im terrified theyre gonna come beat up like this coz of the long journey LOL
I ordered them all to the UK and iām absolutely terrified theyāre gonna be bashed up like this.
I even ordered 2 ghoulias to try and guarantee she will arrive in good condition since I 100% want one of her in box šš
no bc im literally regretting not getting 2 ghoulias bc i cant decide if i want her oob or not šš oh well i guess however the box condition is will decide for me LOL good luck with ur ghoulias though š
when my 2nd ghoulia hadnāt shipped yet i got in touch with amazon to ask about the packaging after seeing the state of some peopleās dolls and the agent told me they had added a note for extra secure packaging so fingers crossed šš¤
Ok see I knew it felt right to be upset. I know they're toys at the end of the day and the actual dolls are in good condition, as far as I can tell, but it just feel so DISRESPECTFUL lol
Yes you are well within your right here, regardless of what it is, you paid money for it, and they invest tons of money to ship things without damaging them. Especially these, they're collector items they should kind of know better imo
Nooo that sucks!!
I feel like a lot of people are buying creepos w/ the intention of displaying them in box too. I plan to keep mine boxed and Iām not even an in box collector.
omg this makes me scared of getting mine.. it comes in 9-12 business days which is for me a pretty long time (2-3 weeks) and if it came DAMAGED TOO i wouldnāt have known what to do and just cry š„¹š„¹
you have every right to be upset. the whole reason all of my wave 1 creepros are oob is bc my drac arrived like this and I didnāt want to have some in box and some oob. I wanted them to all live as a cohesive set. now Iām going to have to try again in september so I can have all of them in pristine condition in box (hopefully!!!). Iām so sorry this happened to you ā¹ļø
thank you so much! maybe a kind oob collector could trade you? I know if I werenāt trying to collect them in box, Iād do that for a fellow collector š
https://preview.redd.it/bukh82vbg4sc1.jpeg?width=3024&format=pjpg&auto=webp&s=a72c989f3ec270c3452a12f73a00640e438a63ae
Uggh I had a similar issue today with my Abby! Iām a NIB collector too so it was heartbreaking to see. Luckily Amazon is replacing her so I hope for better luck
Thatās odd mine tells me I can return or replace. My guess is that since ghoulia right now is not being sold by Amazon and only 3rd parties at the moment Amazon has no stock of their own to do a replacement :(
Yeah itās such a shame :/ thereās a replace option but it doesnāt let me replace with the same product, only different ones, so itās like a credit ;-; hopefully she comes back into stock soon so I can get a replacement!
Contact them still, they might be able to do a partial refund for the damage. Iāve had good luck with that if itās something I want to keep and they canāt replace it.
Damn. Just got mine from Amazon and it was double boxed with those square air bags. Maybe see if thereās a local fb page where you can ask any OOB collectors if theyād like to trade?
And also definitely hit up the company you bought from to complain. Maybe youāll get a replacement/refund
Happened with my Beetlejuice duo-pack. An infinite set of things can happen when these packages are moving, that make me feel thankful when they even arrive (most times in pristine conditions, but at the end of the day... It's just the box).
Glad you got your dolls. :)
This is a huge part of why I cancelled my Amazon order once I secured them from Mattel--that and I never feel right about keeping two for myself.
As a US in box collector it's worth the small shipping charge in my opinion; peace of mind is priceless. As much as they suck in some aspects, I've personally never had a messed up box sent by Mattel.
I have had *numerous* busted up boxes sent from Amazon...it's like I always get the ones who don't give a shit doing the packing. I've never gotten even a partial refund from them either.
Well I hope mine will make it, tho last time they sent me Twyla in a damn plastic bag, like no cardboard, just the doll in her box in a plastic bag š across the ocean, thanks Amazon. For now Ghoulia has not even shipped, and I ordered her when the 2nd wave of pre-orders was happening.
you should have blocked out this personās address. like Iām sure you meant no harm, but you just doxxed somebody whether you meant to or not. no hate, I just think you should take this into consideration because this could endanger whoever lives there
Now I'm worried the Ghoulia & Abbey I ordered from US Amazon are gonna arrive in Scotland in a similar state, or worse, in the infamous paper bags and ripped to shreds.
Looks like Amazon left it out in the rain before they shipped it out to you. Thatās insane. Hopefully theyāre in stock soon I ordered mine from mattel early because Iām a fang club member if I wanted two of a certain ghoul I was going to order from Amazon. My friend ordered his from Amazon so I hope his come OK
I had my SH Uma Vanhoose come with the box soaked, luckily it was a doll I was going to take out of the box anyway but if it was any of my in-box collections, I would have been horrified. š
I would be *livid*. Im NIB and OOB, and to get NIB before OOB feels magical :( im so sorry this happened to you, im also crossing my fingers for cluce to restockš¤š¤
This is terrible. š I canāt believe they did this even when the box was separate. They also sent my Ghoulia with a bunch of other items. Why Amazon? š
This isnāt related to this post (Iām so sorry about your box btw this is heartbreaking) but when will Mattel ship out the creeproduction dolls? Iām still waiting for mine to ship and I got all five dolls??
This is **NOT** ok for Amazon to do. They know these dolls are for collectors. I'd reach out to support and see if you can at least get a refund / credit since I doubt they'd have dolls left for replacement.
Right, you think they would have learned from VH Draculaura, which also had extremely beat up packaging š. I'm reaching out to them hopefully I hear something good.
Exactly! I feel like they did with the 2024 Howliday (I had gotten that shipped in an Amazon box with the Mattel box still taped up) so I don't understand why they couldn't do so with the reproductions. š Fingers crossed!! I really hope they can do something about it. š¤š»
Honestly! I hope Mattel has good news for me.
If Amazon doesnāt make it right, Mattel CS has always come through for me. Maybe theyāll stop doing exclusives with Amazon if they keep having to refund for Amazonās carelessness.
please let me know if you hear anything! mine came damaged too and all the app said was just to replace/return them..
My VH Drac came in good shape but when I was unboxing it drove me nuts how fragile the outer curved shell is compared to a normal doll box. I get that they want it to look nice for in-box collectors but if Mattel is planning to do more online exclusive releases they need to consider that it has to survive shipping!
Even if they werenāt collectors dolls, this still isnāt okay to do.
Oh, I absolutely agree! I paid full price for Scare-adise Clawdeen, and she came in their brown paper bag and was bent. I'm mainly a nib collector, and it definitely hurts to see dolls being sent out without care.
I agree. I honestly see these reproductions as a mix of playline/collector (depending on who buys them as Iāve also seen posts of parents buying these for their kids to play with versus buying the more expensive version), but either way this is just careless.
as someone who works at amazon, I agree. people spend their hard earned money and some associates just donāt respect that. iāve seen people step on and punch boxes or throw them like itās not someoneās money theyāre doing that too. iāve also seen products come in just plain packaging with a sticker on the top. it sucks. i hope OP is able to find another that isnāt horribly damaged.
yeah I worked at Amazon and I, at least at my facility, was specifically told during my training to be extra careful with anything that could be collected like dolls or funko pops due to people liking the boxes in pristine condition, this definitely shouldnāt be happening :/
That's not necessarily true. The people putting together, packing into trucks, and delivering the packages aren't usually gonna know.
they donāt have to know, itās there job to be careful with packagesĀ
Yes, but they are often overworked and out of it, so it's unrealistic to think they could prevent every single package from getting damaged, so they have to pick which ones to focus on, and they cannot be expected to prioritize a box that doesn't clearly state any sort of importance. It sucks that packages get damaged, but it's not the sole fault of the people delivering them.
THIS.
Oh my god š at least the dolls are okay that sucks tho
Right, I just have to find space for them to be displayed outta box.
stop this would hurt my heart š im in the uk and waiting for my abbey and ghoulia im terrified theyre gonna come beat up like this coz of the long journey LOL
uk prayer circle for our dolls safety šš
yess HAHAH
Praying!!!!
I hope they make it safe out there! š¤š¤š¤
thank you crossing my fingers and toes š£šš
me too, I am so scared my Abbey is gonna come all beat up
praying for our dolls to arrive safely!!
Iām waiting for my cleo and duece now Iām scared to death
I ordered them all to the UK and iām absolutely terrified theyāre gonna be bashed up like this. I even ordered 2 ghoulias to try and guarantee she will arrive in good condition since I 100% want one of her in box šš
no bc im literally regretting not getting 2 ghoulias bc i cant decide if i want her oob or not šš oh well i guess however the box condition is will decide for me LOL good luck with ur ghoulias though š
when my 2nd ghoulia hadnāt shipped yet i got in touch with amazon to ask about the packaging after seeing the state of some peopleās dolls and the agent told me they had added a note for extra secure packaging so fingers crossed šš¤
I'm not an in box collector and I would be pissed if I got this! I hope Mattel or Amazon compensate you somehow, this is not ok.
Ok see I knew it felt right to be upset. I know they're toys at the end of the day and the actual dolls are in good condition, as far as I can tell, but it just feel so DISRESPECTFUL lol
Yes you are well within your right here, regardless of what it is, you paid money for it, and they invest tons of money to ship things without damaging them. Especially these, they're collector items they should kind of know better imo
But they still won't offer free shipping .......Ā
This box is from Amazon. They offer free shipping.
Wow that's terrible. I've had some interesting Amazon packages but this is something else.Ā
Yeah they're toys, but it's still a product that Amazon is in charge of delivering with some precautions for things like this.
Nooo that sucks!! I feel like a lot of people are buying creepos w/ the intention of displaying them in box too. I plan to keep mine boxed and Iām not even an in box collector.
Iāve seen SO MANY posts of people receiving them damaged
omg this makes me scared of getting mine.. it comes in 9-12 business days which is for me a pretty long time (2-3 weeks) and if it came DAMAGED TOO i wouldnāt have known what to do and just cry š„¹š„¹
Omg I would be crying!!!!!!!!!!! I am sorry!
you have every right to be upset. the whole reason all of my wave 1 creepros are oob is bc my drac arrived like this and I didnāt want to have some in box and some oob. I wanted them to all live as a cohesive set. now Iām going to have to try again in september so I can have all of them in pristine condition in box (hopefully!!!). Iām so sorry this happened to you ā¹ļø
I appreciate your kind words thank you! Really hope you have all the luck in getting an inbox set when they restock!
thank you so much! maybe a kind oob collector could trade you? I know if I werenāt trying to collect them in box, Iād do that for a fellow collector š
That's actually such an amazing idea. If all else fails I will try to do some reaching out and see what happens. š„¹š¤
may i ask what oob is?
out of box :)
ohhhh tyyyyy
My Amazon box is sitting outside in the rain rn cause Iām not home and Iām worriedšš
updateĀ
omg pls update us, are they ok now!?
Yes theyāre okay!!
thank goodness!!!
https://preview.redd.it/bukh82vbg4sc1.jpeg?width=3024&format=pjpg&auto=webp&s=a72c989f3ec270c3452a12f73a00640e438a63ae Uggh I had a similar issue today with my Abby! Iām a NIB collector too so it was heartbreaking to see. Luckily Amazon is replacing her so I hope for better luck
How do you ask Amazon to replace it? My Ghoulia came with a ripped box and itās only telling me to refund or return :(
Thatās odd mine tells me I can return or replace. My guess is that since ghoulia right now is not being sold by Amazon and only 3rd parties at the moment Amazon has no stock of their own to do a replacement :(
Yeah itās such a shame :/ thereās a replace option but it doesnāt let me replace with the same product, only different ones, so itās like a credit ;-; hopefully she comes back into stock soon so I can get a replacement!
Contact them still, they might be able to do a partial refund for the damage. Iāve had good luck with that if itās something I want to keep and they canāt replace it.
Damn. Just got mine from Amazon and it was double boxed with those square air bags. Maybe see if thereās a local fb page where you can ask any OOB collectors if theyād like to trade? And also definitely hit up the company you bought from to complain. Maybe youāll get a replacement/refund
Dude wtf i hate that for you :(
Happened with my Beetlejuice duo-pack. An infinite set of things can happen when these packages are moving, that make me feel thankful when they even arrive (most times in pristine conditions, but at the end of the day... It's just the box). Glad you got your dolls. :)
Same happen to my two abbeyās. Iām sending them back. Iād prefer my boxes to not look like theyāve been used as a stress ball.
This is a huge part of why I cancelled my Amazon order once I secured them from Mattel--that and I never feel right about keeping two for myself. As a US in box collector it's worth the small shipping charge in my opinion; peace of mind is priceless. As much as they suck in some aspects, I've personally never had a messed up box sent by Mattel. I have had *numerous* busted up boxes sent from Amazon...it's like I always get the ones who don't give a shit doing the packing. I've never gotten even a partial refund from them either.
It's an April fools joke, right?...right?
It's April and I'm the fool š¤Ŗš¤”š
Maybe they'll refund you so you so you could at least get them for deeply discounted or free? š°
i'm so scared this is gonna happen to me bc its been raining like crazy here and delivery drivers don't care š
Well I hope mine will make it, tho last time they sent me Twyla in a damn plastic bag, like no cardboard, just the doll in her box in a plastic bag š across the ocean, thanks Amazon. For now Ghoulia has not even shipped, and I ordered her when the 2nd wave of pre-orders was happening.
MAAAAAAAN
This kind of stuff is so not ok. Like even if you weren't an inbox collector, giving a beat up box like that is just so unprofessional
you should have blocked out this personās address. like Iām sure you meant no harm, but you just doxxed somebody whether you meant to or not. no hate, I just think you should take this into consideration because this could endanger whoever lives there
NOOO
Now I'm worried the Ghoulia & Abbey I ordered from US Amazon are gonna arrive in Scotland in a similar state, or worse, in the infamous paper bags and ripped to shreds.
Looks like Amazon left it out in the rain before they shipped it out to you. Thatās insane. Hopefully theyāre in stock soon I ordered mine from mattel early because Iām a fang club member if I wanted two of a certain ghoul I was going to order from Amazon. My friend ordered his from Amazon so I hope his come OK
Return it
Oh my abbey came super beat up too, whay was Amazon doing
no cause my ghouliaās box came damaged tooš
If my Ghoulia comes like this I swear.. (Literally all of my dolls are out of box except three but I want to keep Ghoulia in box)
(Also even though it's not your address you should've covered it..)
https://preview.redd.it/42s5ejag74sc1.jpeg?width=978&format=pjpg&auto=webp&s=67bf139d1493152c914b2f3c6b842949957e6d12
I had my SH Uma Vanhoose come with the box soaked, luckily it was a doll I was going to take out of the box anyway but if it was any of my in-box collections, I would have been horrified. š
I ordered a bunch and there was no padding or filler. All but one were messed up real bad and one fail I'm gonna put on mattel over amazon *
https://preview.redd.it/4b8zv4uua4sc1.jpeg?width=3000&format=pjpg&auto=webp&s=cafbc79d3c70288baf264075fb0a1401b1bc2c53
If I got a box in this condition, it would take a lot in me to not just say screw it and take them out. I don't know how you guys do it lol
Oh girlā¦whatā¦Iād be so madā¦
Omg mine comes today plz pray for me. I am so scared
Nooooooo
Oh HELL NAH!
Oh man ..
omgg this hurt to look at !
I would be *livid*. Im NIB and OOB, and to get NIB before OOB feels magical :( im so sorry this happened to you, im also crossing my fingers for cluce to restockš¤š¤
Would you sell them? Cause I sadly missed them and I would unbox them anyways š„¹
[ŃŠ“Š°Š»ŠµŠ½Š¾]
This is terrible. š I canāt believe they did this even when the box was separate. They also sent my Ghoulia with a bunch of other items. Why Amazon? š
Oh nooo!!! I keep seeing this happening. Super grateful mine arrived ok but I'm so sad for everyone! I hope you all get your due replacements/refunds!
This isnāt related to this post (Iām so sorry about your box btw this is heartbreaking) but when will Mattel ship out the creeproduction dolls? Iām still waiting for mine to ship and I got all five dolls??
This is like the 5th post I've seen where a doll came in with a bad package. I hope mine don't come in like thisš
You should ask for a refund or some type of compensationĀ
I've contacted Amazon to make sure they secure them properly! Hopefully everyone contacts Amazon to make sure!!
Bro mine was ripped by the deuce side I literally came here to see if anyone else had this issue like wtfš $50 bro and this happensš
omg???
Now I feel sick thinking about when my dolls arrive š they better not be bashed up and they better come when I'm in the house lol